For office networks located anywhere in the state ofNew York, Progent's Microsoft and Cisco qualified technical experts can deliver phone support and remote troubleshooting to solve your network systems issues fast and cost effectively. Progent has acquired world-class expertise, software utilities, and support databases to identify and fix computer network problems without the expense and delays associated with on-site technical service dispatches.

If yourNew Yorkbusiness is located outside of the larger metro areas such asNew York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer support choices may be limited in expertise, or not available during an emergency. This results in a computer network that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progentís group of field proven network engineers average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a extensive range of technical tasks for a diverse range of clients. This means you get not just the technical competency needed for the job, but a consultant with field proven methods for applying those skills to deliver excellent network solutions.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent offers advanced online consulting for business continuity planning, validation, and education to help your company to prepare for possible disasters, reduce downtime for your essential network functions, avoid data loss, and meet examiners' letters and contractual obligations. Progent's business continuity consultants can work closely with your executive and network administration group to perform risk analysis, identify interdependencies, specify human and physical resources needed to run your organization, prioritize key IT functions and define acceptable restoration times, qualify colocation sites, configure secure offsite connectivity for crucial workers, plan emergency notification mechanisms and assign responsibilities for staff, document a complete recovery plan, and train management and technical staff to execute your business continuity plan. Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy an affordable disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.

In-depth Expertise in Microsoft's Popular Server Solutions
Progent's group of computer network consulting experts can help large businesses to architect, deploy, and manage major rollouts of key Microsoft technologies by providing support such as Active Directory configuration, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting, SharePoint Server 2013 design and installation, Skype for Business migration consulting and Microsoft Lync Server 2013 management, plus SQL Server 2016 integration and development and Microsoft SQL Server 2014 programming. Progent has helped some of the world's largest companies to integrate technology based on Microsoft servers and can provide branch office support for enterprises with branch offices in or larger cities across the U.S.

SonicWall-certified Firewall Consulting Services
Progent's certified SonicWall firewall consultants can help you configure, maintain, and update SonicWall firewall appliances including the newer SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 2040 products. Progent's CISM and CISA-certified cybersecurity experts can show you how to incorporate SonicWall firewalls into a complete security plan and build protection into your business processes. For more information, see SonicWall firewall consultants.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to block or recover quickly after a ransomware attack. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

ProSight Network Audits for Checking Network Health
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner and more secure Active Directory environment. Both options also offer the ongoing benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. To find out more about ProSight Network Health Checks and to see sample reports, visit ProSight Network Audits.

GIAC-certified Information Assurance Consultants
Global Information Assurance Certification (GIAC) was established in 1999 to certify the knowledge of information technology security experts. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security services addressed under GIAC certification such as evaluating infrastructure security mechanisms, incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions.

Online Support for Microsoft Windows Server 2008 R2
The sophistication and versatility of Windows Server 2008 requires an information technology professional with hands-on experience and diverse knowledge in architecting and deploying cohesive and comprehensive business technology networks. The experience of Progent's certified Windows Server experts, averaging over 10 years of background supporting Microsoft-based technology, helps insure your success in maintaining and managing your Microsoft Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also assist you to evaluate the business value of migrating from Windows Server 2008 to Windows Server 2012 R2 or later. If you are considering creating a hybrid network model that combines on-premises resources with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

Wireless Site Survey
Progentís Wireless Site Survey assists you to plan and install a wireless network customized for your facilities, providing you a WLAN that delivers the coverage, performance, load-handling capability, QoS, data protection, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service. Progentís on-premises survey features physical walkthroughs, spectrum and security audits of your existing WLAN, analysis of your buildingís layout, testing for radio frequency interference, signal propagation modeling, selection of optimum placement for client-specified Wireless Access Points (WAPs) such as Cisco Aironet indoor and outdoor APs, Meraki access points and Apple AirPort devices, and a detailed report defining the new WLAN.

MS Project Server Integration and Training
Progent's Microsoft Project Server consultants offer advanced remote and on-premises support for Project Server as well as for Microsoft platforms that integrate closely with Microsoft Project Server. Services offered by Progent include Microsoft Project Professional set up, SharePoint Server 2013 planning and configuration, SQL Server 2016 integration and development, SQL Server 2014 support, MS Exchange 2016 Server migration, Exchange 2013 consulting, Exchange Server 2010 management,Excel and Office 365 Excel application support, and PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE consultants to assist you to optimize your environment to support local, branch, at-home, and mobile workers so that they can utilize Project Server to collaborate safely and productively. Progent's security engineers can assist your IT team to plan and police security policies that protect sensitive business data without interfering with the productive exchange of authorized data.

Web Site Development Consulting
If you need to spruce up your corporate Web site, create internal Webs for functions such as human resources or employee education, build a powerful Web presence for a new business, or build enterprise-class, database-driven web applications, Progent can provide talented and seasoned web architects and developers. Progent's consultants can also assist you to host your web solutions by designing and managing a secure, robust server and communications environment that includes offsite and wireless access. Services offered by Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 classes for leading web site authoring tools. For data-intensive web sites, Progent offers the expertise of certified MS SQL Server programmers, Oracle programmers and DBAs, and MySQL experts.

Cisco IOS Update Consulting
If your network includes Cisco appliances, you could be using an outdated version of Cisco IOS, the control software used in most Cisco router as well as the latest switches from Cisco. Cisco frequently offers upgrades to IOS in order to correct bugs, plug security vulnerabilities, or improve features. Unfortunately, upgrading Cisco IOS or other Cisco control software can be tricky, depending upon your Cisco appliance and your network environment. As an example, there could be limited local RAM that might cause a new software release to execute improperly. Progent's Cisco CCIE-certified consultants offer a wide variety of services associated with upgrading Cisco IOS or any Cisco software platform like IOS XR, CallManager or Unified Communications Manager. Progent's consultants can run audits of your Cisco software, recommend sensible updates, provision Cisco appliances, transfer images/, activate and verify your update, tune throughput, resolve problems, and train your IT managers how to get the benefits of all important new capabilities.

Response Time of Progent's Technical Response Center for Remote Support
Progent's Technical Response Center is committed to delivering the highest level of online IT support services offered anywhere for urgent as well as standard problems. For emergency problems that affect many workers, vital personnel, or a mission-critical application, the TRC is set up to respond in one hour or less. For non-critical problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be generated quickly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will check with you on every corrected issue to confirm you are comfortable with the resolution and willing to close the ticket. Find out more concerning Progent's TRC Customer Commitment.

Expert Wireless Consulting and Support Services
Progent's wireless technology consultants offer wide-ranging backgrounds in the integration and support of wireless information technology and can assist your IT team to plan, deploy, administer and troubleshoot wireless solutions that are secure, resilient, expandable, easy to administer and operate, able to handle your critical applications, and seamlessly incorporated into hybrid cloud networks. Online and onsite expertise provided by Progent span a selection of wireless technologies such as smartphone integration, Wi-Fi network design and installation, Wi-Fi site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless integration.

Contact a Progent Network Support Expert
To learn how you can access a Progent network consultant for online or onsite assistance in #(state), phone 1-800-993-9400 or go to Online Network Help.

An index of content::

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    Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to each customer. The discipline of detailing and organizing support records results in more effective support and avoids a slew of typical problems such as when a support customer is effectively held captive to a consultant who wonít release vital service information.

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