For small business networks located anywhere in the state of New York, Progent's Microsoft and Cisco certified engineers can deliver phone assistance and remote troubleshooting to solve your network problems fast and cost effectively. Progent has developed top-notch expertise, advanced software tools, and support knowledge bases to diagnose and resolve network problems while avoiding the expense and time delays associated with on-site technical service visits.
If your New York small business is situated beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby computer network support choices may be limited in expertise, or not available during urgent situations. This results in a network that is unstable or causing wasted time due to technical problems continuing for too long. Progentís group of field proven network professionals average more than ten years of real-world computer industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a varied range of clients. This means you get not just the technical competency needed for the task, but an expert with proven methods for applying that expertise to assist with affordable network solutions.
Microsoft Virtual Desktop Help
Microsoft's virtual desktop solutions lower the work needed for IT managers to deploy applications so that they are consistent across an entire workforce, offer the ability to control access to business information, and enable quick installation of new or updated desktops. With Windows Server 2016, the Terminal Services tool has been enhanced and named Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services streamlines client access, enhances responsiveness, tightens data security, centralizes administration, and offers a nearly transparent client environment. Progent's desktop virtualization consultants can help your company to assess the strategic advantages of Microsoft's desktop virtualization solutions, configure test and production environments, optimize your system architecture to accommodate virtual clients effectively, assess and remediate security issues, and educate your network managers to utilize industry best practices to gain a fast ROI from desktop virtualization.
SQL Server 2012 Consulting
Progent offers the expertise of certified SQL Server 2012 consultants and seasoned database application programmers, DBAs, project managers, Cisco-certified network architects, business continuity specialists, and certified data security consultants to help you to maintain your SQL Server 2012 solution and configure an efficient and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also assist your company to upgrade to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.
World-class Cisco Support from Expert CCIE-certified Consultants
Progent offers convenient, immediate, and affordable access to Registered Cisco CCIE engineers. CCIEs are recognized network gurus who are awarded this top-level classification only as a result of intense examination by Cisco. CCIEs can resolve the most complex issues surrounding network planning, implementation, repair, and maintenance. Progentís CCIE consultants cooperate closely with Cisco in-house staff in analyzing issues with Cisco's IOS platform and developing fixes or obtaining patches to resolve anomalies. Progent offers fast contact with a CCIE by phone so you are able to receive immediate assistance for complex network troubles that are impacting business efficiency but are beyond the expertise of your usual network support providers.
Eliminate Reliance on Freelance Consultants
By creating a relationship with a full-service network consulting and support organization like Progent rather than with an individual freelance consultant, your company is ensured fast access to capable professionals when you require them. You no longer have to be concerned that sickness, classes, time off, or conflicting jobs with other clients will cause you to be without help during a crisis.
Progent's Consulting, Development and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad variety of remote support services to assist your organization to plan, develop, test, install, manage, and debug business applications based on any release of Microsoft Excel, including Excel Online and Office 365 Excel. Progent can help you to move your existing Excel solutions to the newest versions of Excel, integrate Excel with Apple iOS and Android mobile devices, and identify and fix compatibility issues between various releases of Office Excel. Progent offers on-demand help to organizations who need a quick fix to a specific issue associated with Excel and Progent also offers comprehensive project management services for migrating or creating mission-critical application software built on Office Excel. Progent's affordable webinar training for Excel can be custom tailored to address the needs of individual users or groups.
Failover Clustering Consulting for Windows Server 2016 and Windows Server 2012 R2
The failover clustering technology incorporated into the latest releases of MS Windows Server has been dramatically redesigned to simplify the installation, configuration, and management of server clusters and to provide greater levels of network availability, protection, efficiency, and versatility. New or enhanced capabilities include cluster Validation, easier setup and deployment, unified cluster administration, new cluster infrastructure for increased availability, better security and quorum models, elimination of failure points, greater storage and RAM capacity, enhancements for geographically dispersed clusters, and live migration capability for Hyper-V virtual servers. Progent's Microsoft-certified failover cluster experts can help you assess the business benefits of Windows clustering, design and implement a deployment, train your IT staff to manage your cluster environment, provide continuing consulting and support services, and create and test a disaster recovery plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you you to design and build a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's Azure cloud.
System Center Data Protection Manager (SCDPM) Help
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small to mid-size businesses near-continuous backup and simplified recovery capabilities for Microsoft environment. SCDPM 2016 offers application-aware protection for key workloads such as Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux VMs, works with VMs hosted by Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consultants can help you to design, deploy, administer, and troubleshoot a multi-site backup/restore system built around DPM 2016. Progent can assist you to upgrade from an older version of DPM or from a legacy solution, and Progent can tune your DPM 2016 ecosystem for on local, hosted, cloud or hybrid deployments. Progent can provide remote or onsite support and can deliver as-needed expertise to resolve technical bottlenecks or deliver end-to-end project management or co-management support to make sure you complete your Data Protection Manager 2016 initiative on schedule and on budget.
Team Approach to Support and Problem Escalation
Information technologies have become ever more complex. At the same time, most small business networks incorporate products from dozens of different suppliers. This makes computer integration and support increasingly challenging. It is unfeasible for even the most capable individual to have in-depth familiarity in all areas of information technology, or broad practical experience in the enormous range of products, models, and revisions that small companies include in their IT networks. Progent utilizes a team approach to computer consulting and relies on application experts to bring high-level knowledge when necessary to resolve the most intractable technical issues efficiently, at the least expense to your company.
Linux Support Services and UNIX/Windows Integration
If your organization's IT environment mixes Linux technology with Microsoft Windows, Progent can help you to integrate your servers into a cohesive network that allows all your platforms to coexist peacefully for simpler management, transparent dataflow, high availability, enhanced performance, and integrated security. If you are creating Linux based-software within an environment that incorporates Microsoft Windows-based servers, workstations, and applications, Progent can provide full-service support outsourcing that frees you to focus on your area of expertise.
ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
Response Time of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center (TRC) is committed to providing the highest level of online computer support services possible for urgent and non-critical issues. For urgent problems that affect multiple users, key people, or a mission-critical program, the Technical Response Center will engage in one hour or less. For standard issues, the TRC is committed to respond within two hours. In all cases, your trouble ticket will be generated quickly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will check with you regarding every resolved issue to make sure you are satisfied with the resolution and willing to close the ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.
Contact a Progent Network Support Expert
To see how you can get in touch with a Progent network support expert for remote or on-premises assistance in , phone 1-800-993-9400 or go to Remote Computer Help.