For business network systems located in the state ofNew York, Progent's Microsoft and Cisco qualified technical experts can provide phone help and remote troubleshooting to fix your network systems problems fast and cost effectively. Progent has developed enterprise-level skills, software tools, and support databases to identify and fix computer network problems without the expense and time delays normally associated with onsite technical service dispatches.

If yourNew Yorkcompany is located beyond the larger metro areas such asNew York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby network support choices may be limited in skills, or not available during urgent situations. This results in a office network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progentís group of expert network consultants average more than ten years of real-world industry experience, in the trenches of network systems support, performing a wide range of technical tasks for a diverse range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to provide affordable network solutions.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP specialists can provide Cisco UC520 consulting support to assist you to maintain your legacy UC500 VoIP gateway or plan and implement an efficient upgrade to a modern IP telephony and voicemail solution.

Citrix Virtual Desktop Support Services
Progent's Citrix-certified virtual desktop experts can help your business to plan, deploy, administer, and support a virtualized Windows application delivery system by providing XenDesktop expertise and XenApp support. Progent's Cisco CCIE network engineers can show you how to optimize your infrastructure for delivering server and client-side applications, and Progent's datacenter support experts can help you to administer and maintain a remote datacenter that features high availability, advanced security, and fast disaster recovery. Progent's Citrix technology experts can also help you with additional virtualization products from Citrix by providing XenServer expertise and Citrix Essentials for Hyper-V integration.

Consulting for Managing and Monitoring the Remote Endpoints of Your Telecommuters
Progent can assist small and medium-size businesses to install efficient endpoint management and monitoring systems for maintaining endpoint devices operated by at-home workers. To find out about how Progent can assist your organization to manage the endpoints of your teleworkers, go to consulting expertise for managing and monitoring the endpoints of your telecommuters.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the newest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Unified Communications Manager Express to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, installing ISR routers with CUBE VoIP networking support, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

GIAC-certified Information Assurance Consultants
GIAC information assurance certification was established in 1999 to validate the knowledge of network security experts. GIAC accreditations are recognized by companies and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the security capabilities addressed under GIAC accreditation such as auditing network security mechanisms, incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

Android Phone Integration and Management
Progent's Android phone integration consulting have extensive experience delivering remote and on-premises assistance for businesses of any size who need to integrate Android phones and tablets into their information networks so that mobile clients can work together from anywhere. Progent offers the breadth of skills to resolve technical problems that span numerous manufacturers and that entail a combination of older and up-to-date information technology. Progent offers budget-friendly online technical support to assist you with any stage of designing, configuring, managing and maintaining your BYOD solution. Progent can deliver as-needed technical support to assist you to handle especially stubborn technical problems, or Progent can provide comprehensive project management services to ensure that you finish major IT initiatives on time and within budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide support for operating systems, applications, management utilities and network infrastructure. Progent also can provide customized group or individual classes to show you how to manage and use Android phones and tablets to maximize their business value.

Remote Desktop Call Center Services for Small Businesses
Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all aspects of online Level 1 desktop technical support from service requests through ticketing, managing accountability, screen sharing, progress tracking, problem resolution, and and reporting. Designed for small companies with few in-house supprt technicians for desktop issues, Progent's Help Desk Services provide online support at a significant savings from Progent's regular Level 1 desktop troubleshooting rates. Progent also offers rapid on-demand escalation to subject matter experts to handle the most problems. For more information, refer to Progentís remote desktop Call Center services for small organizations.

Help Desk Co-management Services
Progentís Co-managed Help Desk services make it possible for your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT team and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced service desk solution built around the leading PSA platform for managing service requests, ticketing, ownership, progress tracking, and reporting. To learn more, visit Progentís Help Desk sharing services.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting to help organizations of any size to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

Citrix Certified XenServer Virtualization Consulting Services
Progent's Citrix certified XenServer engineers can help you to understand the strategic advantages of XenServer as well as other Citrix products, and can assist you to plan, test, execute, troubleshoot, and support a Citrix XenServer solution. Progent can in addition analyze your existing Citrix technology deployment and help you to optimize consolidation, responsiveness, protection, uptime, and disaster recovery.

VoIP Platforms Consulting Services for Teleworkers
Progent can assist small and mid-size companies to set up IP voice platforms to provide their teleworkers the benefit of transparent extensions of the corporate phone system. To learn about ways Progent's consultants can assist your teleworkers to deploy and debug VoIP platforms, see IP voice expertise for at-home workers.

Data Backup/Restore Consulting Services
Progent's backup experts offer consulting support for a broad range of utilities and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux physical and virtual servers and desktops as well as laptops and handhelds. Progent supports leading backup products by delivering services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake Availability integration. Progent can also provide help with Acronis, MozyPro, Retrospect for Macintosh, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager consulting. In addition, Progent's ProSight Data Protection Services are offered to small and mid-sized businesses as a low cost and fully managed solution for reliable backup/disaster recovery (BDR).

SQL Server 2019 Integration Expertise
Progent's certified SQL Server 2019 experts can assist you to evaluate the advantages for migrating to SQL Server 2019 and can deliver fast remote or onsite access to experts in solution design and deployment, application programming, SQL Server management, and network security. To learn more, see SQL Server 2019 integration expertise.

Talk to a Progent Network Consultant
To see how to contact a Progent computer consultant for remote or on-premises support, phone 1-800-993-9400 or visit Remote Network Support.



An index of content::

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    Progent is seeking a variety of on-staff workers including motivated MCSEs; system consultants who have Cisco CCNP or CCIE credentials; and consultants for advanced system architecture with backgrounds in mobile connectivity, wireless networking, non-stop systems, business continuity solutions, data preservation, and VMware technology. We are also hiring workstation support experts, off-site service specialists, and CISSP or CISA certified security professionals. Progent is also seeking veteran managers who can perform effectively in our high-growth, virtual office model. Progent contracts independent consultants who have proven knowledge and field experience in crucial information technology areas beyond our primary technical concentration. Our Experts Team includes freelance consultants who offer advice and development services for line-of-business applications that include MRP, Enterprise Resource Planning, or Customer Relationship Management; possess in-depth expertise with non-Microsoft platforms such as Linux derivatives, Apple OS, or Solaris, or can provide expert help in technologies like telecommunications, web site design, Electronic Data Interchange, eCommerce, or database management. Independent consultants certified by us cooperate with Progent's in-house professionals to deliver end-to-end solutions for small company networks.

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