For small business computer networks located anywhere in the state ofNew York, Progent's Microsoft authorized technicians can deliver phone assistance and troubleshooting to fix your network systems issues fast and cost effectively. Progent has developed enterprise-level skills, sophisticated utilities, and support knowledge bases to troubleshoot and resolve IT problems without the high cost and time delays associated with onsite service visits.

If yourNew Yorksmall business is situated beyond the larger urban areas such asNew York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer network support choices may be limited in expertise, or unavailable during urgent situations. This results in a network that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progentís group of field proven network engineers average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical projects for a broad range of clients. This means you get not only the technical expertise needed for the task, but a consultant with proven methods for applying that expertise to assist with affordable network solutions.

Citrix Virtual Desktop Engineering Support
Progent's Citrix-certified virtual desktop consultants can help you to plan, install, administer, and support a virtual Windows application delivery system by providing XenDesktop consulting and XenApp support services. Progent's Cisco CCIE network engineers can help you enhance your network for distributing server and client-side applications, and Progent's remote datacenter support experts can help you to administer and maintain an off-site datacenter that features high uptime, enhanced security, and rapid disaster recovery. Progent can also help you manage and support other virtualization products from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V support.

Backup/Recovery Services for an At-Home Workforce
Progent can help small and mid-size businesses to plan, deploy, validate and troubleshoot backup systems for telecommuters. For details about Progent's backup expertise for at-home workers, go to backup/restore consulting services for a remote workforce.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to design and implement a WiFi LAN optimized for your environment, providing you a WLAN that has the coverage, performance, capacity, Quality of Service, data protection, and roaming ability your business requires. Progent's predictive wireless planning services can be carried out remotely and make use of cutting-edge RF simulation and analysis software to plan an efficient Wi-Fi LAN. Progentís onsite survey features onsite inspection, RF and security assessment of your existing wireless network, analysis of your site's layout, testing for RF contention, signal propagation modeling, selection of optimum locations for customer-requested Wireless Access Points. Location and configuration support for wireless APs include Cisco Aironet Wi-Fi access point consulting, Cisco Small Business 100/300/500 wireless access points consulting, Catalyst 9100 Series Wireless APs system design, Meraki wireless AP integration and consulting services, and Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more about Progent's ProSight portfolio of managed IT services for small businesses.

Juniper Consulting Services
Progent's Juniper-authorized network engineers can assist your company to design and implement Juniper Firewall/VPN platforms, optimize and support your network infrastructure, and migrate efficiently from outdated products to current versions. Progent's Junos OS engineers can provide support for Juniper's premiere network control software to enable your business to streamline the administration and strengthen the protection of your Juniper VPN appliances and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software products and can assist you maintain environments that include a combination of Juniper's OS platforms.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use your content policies for scanning the content of outbound email messages and attachments and blocking users from sending confidential or inappropriate data or spam. ProSight Email Guard's outbound email content filtering technology can also help avoid reputation loss and keep in compliance with industry privacy standards and government requirements such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read about Progent's complete ProSight family of value-priced network monitoring and management services for small and medium-size organizations.

Simple Sign-on and Pricing Structure
Progent's simple by-the-minute billing model requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra charges that drive up service. For remote support from Progent during normal working hours, you only pay for the actual time spent working on your problem. If it only requires ten minutes to solve your issue, then you only pay for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are charged only for the time when a Progent expert is actually onsite working on your problems. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you may have to pay for our consultant's travel time, but not a higher emergency rate. Since Progent maintains a large pool of consultants located within the entire service territory, an available engineer is typically near to help. Progent can also offer on-premises support to most zip codes in the U.S. within 24 hours of answering a service request. Progent's online technical support group has provided help to small companies in every state (See Progent's customer testimonials.)

Microsoft Project Server Expertise
Progent's Microsoft Project Server consultants offer advanced remote and onsite support services for Microsoft Project Server and for all Microsoft platforms that integrate closely with Project Server. Services offered by Progent include Project Professional and Project Web App set up, SharePoint Server 2013 design and deployment, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange Server 2010 maintenance,Office Excel and Office 365 Excel development, plus Office PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE network consultants to help your company to optimize your environment to support local, branch office, at-home, and mobile workers so that they can utilize Microsoft Project Server to work together safely and efficiently. Progent's network security experts can help your IT team to plan and police security policies that safeguard sensitive business data without interfering with the productive exchange of legitimate information.

Microsoft Desktop Virtualization Help
Microsoft's desktop virtualization technologies reduce the work required for IT administrators to install software programs so they are standardized across an entire workforce, provide the ability to control access to critical information, and enable quick deployment of additional or updated workstations. In Windows Server 2016, the Terminal Services tool has been revamped and named Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure that powers Remote Desktop Services streamlines desktop connectivity, enhances responsiveness, tightens data security, unifies administration, and provides a nearly transparent user experience. Progent's desktop virtualization engineers can help you to assess the business advantages of Microsoft's virtual desktop technologies, configure pilot and on-line deployments, improve your system architecture to accommodate virtualized clients efficiently, evaluate and remediate security issues, and train your IT administrators to utilize best practices to gain maximum payback from client virtualization.

Help Desk Co-management Services
Progentís Help Desk sharing services allow your business to split the load for Help Desk support seamlessly between your IT staff and Progent's roster of certified desktop support engineers and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top PSA platform for managing end-user service requests, ticket lifecycle, ownership, status tracking, and reporting. For more information, refer to Progentís shared Help Desk services.

Cisco ASA and PIX Firewall and Firepower Services Consulting
The new Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-premier CCIE network experts can help you to manage your legacy PIX or Cisco ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your organization to plan, deploy, optimize, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

Temporary IT Staffing Services
Progent's temporary staff augmentation services allow businesses to meet sudden increases in demand for network support personnel without incurring the expense and delays that come with vetting and hiring experienced technical workers and without increasing your permanent head count. To learn about Progent's short-term IT staffing services, refer to Progent's short-term staff augmentation services.

Microsoft SQL Server Software Programming
Progent's SQL Server application programmers can help you to build and maintain applications based on Microsoft's SQL Server database platform. Progent adheres to industry best lifecycle management practices to create efficient, easy-to-manage SQL Server database applications and is able to work with a client's management to complete projects in a cost effective and cost-effective manner. Progent for can help you to create SQL Server applications by providing a broad array of consulting support services including specification of features and scope, database modeling, normalization, T-SQL coding, software installation, storage management, performance and I/O configuration tuning, backup and restoration strategies, partitioning, consolidation of stored procedures, replication solutions, security and compliance, and disaster recovery/business continuity planning.

Advanced Server Monitoring with Microsoft System Center Operations Manager Operations Manager
Progent offers a selection of Network Support Bundles built around the advanced problem solving capabilities of Operations Manager, a cutting-edge server management software solution that tracks the availability, performance and security of your information network and identifies problems before they can disrupt your system. To provide additional understanding concerning the performance and stability of your system infrastructure, Progent can help you integrate and operate popular network monitoring software based on the Linux operating system.

Contact a Progent Network Consultant
To see how to access a Progent network support expert for online or on-premises assistance, phone 1-800-993-9400 or go to Remote Computer Help.



An index of content::

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    Office 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and other email infrastructure to reduce hardware expense and management hassle. You can use Exchange Online to host all your mailboxes, or you can integrate a hybrid solution that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer affordable remote technical support to assist your organizations to evaluate the potential advantages of Exchange Online, plan a network topology that fits your business needs and budget, carry out a non-disruptive migration from your current Exchange system to one that includes Exchange Online, train your management staff and end users, and provide as-needed consulting and technical support.

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    Remote continuous monitoring, proactive alerts, and actionable analytical reporting are crucial to maintaining the health of your network and avoiding preventable and costly downtime. Remote Monitoring and Management (RMM) technology has progressed to the point that companies of all sizes can get a degree of network stability that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as low-cost services designed to help your company to detect and resolve a most IT network problems before they get big enough to disrupt your business.

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    For companies that have a mix of Mac and Microsoft Windows desktops, there are two basic alternatives for running Microsoft Windows-only applications on an Apple Mac: remote access to an actual Windows PC or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection for Mac allows you to connect a Mac to a remote Windows-based computer to run Microsoft Windows programs and share system resources. Microsoft's Virtual PC for Mac simulates Windows on an Apple Mac system so you can use Windows software locally. Progent's Mac technology support experts can help you to manage these solutions for using Windows software on your Macs and can also assist your business to assess and configure other products for Microsoft Windows PC emulation.

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    Progent practices information transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing high-value services where Progent has little competition. Mid-size companies who work with familiar freelance consultants or who employ in-house support personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.

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    Forefront TMG 2010 builds on the proven security technologies of Internet Security and Acceleration Server 2006 and offers a easily administered Internet gateway that acts as a single-server platform for a variety of security features including an application layer and network layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN management, plus HTTP/HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security reporting features, permits custom reporting generated by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be installed as a virtual machine to lower costs and enhance availability. Progent's Microsoft engineers can assist your company to design and carry out pilot and production implementations; integrate Forefront TMG 2010 with Windows Server 2008 R2, AD, Microsoft SQL Server, Microsoft Exchange Server 2010, and SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Microsoft Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also help your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small company's production servers in an environment that gives the highest level of dependability and expandability and is in addition easy to move to another host. ProSight Virtual Hosting and management options are based upon mature virtualization techniques that enable small and midsize companies with mixed- platform environments to economize dramatically on the costs of capital investments, infrastructure maintenance, and IT administration while achieving enterprise-class fault tolerance and an unprecedented degree of vendor independence.

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    Progent's certified Microsoft Office and Office 365 experts can help businesses of any size to integrate Office desktop and Office 365 applications including Office Excel, Word, PowerPoint, Outlook, Access, Project and OneNote into a seamless solution that offers fast ROI and promotes better business outcomes. Progent can assist you to integrate Microsoft Office or Office 365 apps with each other and with additional core Microsoft technologies such as SharePoint Server, Exchange Server and SQL Server deployed on-premises or hosted in the cloud. Progent's consultants can also help you to resolve compatibility problems between different versions of Microsoft Office desktop and can provide live online training to individual users or groups.

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