Consulting Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile PDAs were at one time among the most successful products for achieving location-independent access to email, calendars, web-based programs, and other vital business data. Progent offers Napa, California companies support from BlackBerry-certified experts who can assist companies to maintain existing BlackBerry deployments or transition efficiently to a more popular smartphone platform.

As the sophistication of small company networks has expanded, and as the demand for world-class security, reliability, and disaster recovery has grown to be the norm for organizations regardless of size, effective integration and support of RIM BlackBerry technology has grown increasingly difficult. To address areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with diverse email systems and corporate databases, small organizations often resort to outside support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-certified engineers who can help small organizations to design, administer, and repair BlackBerry environments economically and efficiently, doing away with the need for an in-house BlackBerry solutions expert and lowering the expense and hassle of maintaining wireless work groups. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This breadth of knowledge, coupled with Progent's proven remote support capabilities, provides small businesses an economical solution for incorporating BlackBerry products seamlessly into their IT network.

Progent's experts can help your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange Server 2016 setup so that your database and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from older editions of BlackBerry and Microsoft technology, set up streamlined management tools to enable you to track and support BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize wireless applications, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup processes in order that it can be restored quickly and safely.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
(707) 303-4400 Santa Rosa Network Support Services


Consulting and Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and maintenance of BlackBerry smartphones, providing a single platform for handling key jobs such as device installation, updates, and deactivation and offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange Server, Groupwise, or Lotus email platforms and BlackBerry handsets and allows remote synchronization.

BlackBerry BES Server Configuration Help

BES Server offers a wealth of security capabilities starting with advanced encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also allows great flexibility in selecting degrees of protection to match the special requirements of your mobile network. Progent's BlackBerry authorized consultants can assist your company to select powerful security features and enable them remotely. Samples of these wirelessly selectable security features include:

  • Lock down a smartphone
  • Wipe data from a missing BlackBerry device
  • Lock out Bluetooth functionality
  • Enable internal protection against malicious attacks

BlackBerry BES Server also provides versatility in determining ways to prevent mobile users from installing or running unsafe or prohibited software. Progent can assist you to select blocking techniques such as:

  • List exactly what applications are allowed on the device
  • Block third-party applications from allocating non-volatile storage on the smartphone
  • Select which functions third-party applications can use on the BlackBerry device
  • Restrict the kinds of connections external programs running on the smartphone can establish
  • Block all external software from being installed or executed on the BlackBerry device

Expert RIM BlackBerry Consulting and Technical Services Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are available online to provide expert assistance to businesses in the Napa region or anywhere in California. Progent's seasoned online consulting team has helped IT organizations resolve computer problems and cut support costs in each state in the country and established a substantial base of loyal customers. (Refer to Progent's client testimonials.)

Progent offers online assistance for a wide array of technologies related to BlackBerry software and devices such as wireless synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange. Progent's BlackBerry engineer has support skills in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to install and remove BlackBerry smartphone users on Exchange and Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, install access control lists, manage Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, validate, troubleshoot, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network needs analysis, system architecture, roll-out strategy and execution, performance tuning, configuration of a high-availability environment, data backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional goals and to create a mobile wireless solution that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management approach and hardware products meet your needs, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices about alternatives for software versions, processors and mass storage, network topology, and application set up.

To maximize network security, Progent's BlackBerry-certified expert can help your company to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to run company-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent for Support from a BlackBerry-Qualified Expert
In order to contact Progent about technical help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.



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