Besides offering fast contact with top-tier network professionals and subject matter experts to assist Napa, California companies to resolve specific IT problems or strategic projects, Progent can provide short-term supplemental staffing to deal with more generalized services like PC support, IT administration, and Help Desk call center response. Temporary staffing can help organizations to deal with expected or surprise increases in the need for IT services, which may result from situations like company mergers, site moves, platform migration, paradigm shifts like telecommuting, disaster response, busy seasons, or regulatory mandates. Short-term staffing can also cover gaps left by the absence of full-time staff members because of vacations, illness, resignation, or other reasons.
Advantages of Progent's Temporary IT Staffing Services
Progent's temporary staff augmentation services offer businesses the versatility to react to increases in requirements for network services without dealing with the costs and delays that come with reviewing and hiring reliable IT help and without the burden of adding to your full-time staff size.
Important features of Progent's temporary staff augmentation services include:
Progent's Co-managed Center Service
- Rapid availability of reliable network professionals
- Simple initiation, termination, and re-engagement of services
- Seamless augmentation of your full-time network support staff
- Full reporting of services delivered
- Optional escalation from Tier 1 up to Tier 3 support so even the most challenging issues get resolved promptly
- Strong working relationship with a world-class, full-service resource for IT support
Progent's shared Call Center service is a specialized flexible staff augmentation alternative that enables IT groups to divide the work of Help Desk support seamlessly between their in-house IT staff and Progent's nationwide team of IT support specialists. Working as a transparent extension of your full-time Call Center, Progent's shared Help Desk Call Center program is a joint support alternative powered by the leading group professional services (PSA) tool for streamlining, service requests, generating tickets, assigning ownership, tracking responses, and producing management reports.
Why Choose Progent?
Progent has 20 years of background providing online and onsite IT expertise for organizations throughout the United States. Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Areas of Expertise for Napa, California Organizations
Progent's seasoned team of certified engineers offers Napa, California organizations a broad range of remote technical guidance and debugging expertise. Practice areas covered under Progent's reseller program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Napa, California Businesses
To find out more about Progent's temporary staff augmentation services for Napa, California companies, call 800-993-9400 or visit Contact Progent.