Immediate, Affordable Online Computer Network Assistance for Napa, California Small Companies
For more than twenty years, Progent has focused on delivering world-class network support services to clients with small-company budgets. Progent has built a unique support system that features a streamlined, seamless virtual office network, sophisticated online repair tools, a substantial pool of consultants certified in a broad array of technical disciplines, a Call Center operational model that promotes efficiency and ensures follow-through, a global group of remote troubleshooting experts, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on fixing network problems in the shortest time and at the least cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house network service group. This can save money and help meet schedules for major IT initiatives like software development, disaster recovery preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your company to plan and execute your cloud computing strategy.

Core Areas of Expertise Supported by Progent's Consultants for Business Networks in Napa, California
Progent's national team of world-class consultants provides help for virtually all aspects of information technology found in companies of any size. Technologies served by Progent in Napa include:

Support Delivery Alternatives Available for Napa, California Businesses
Progent offers a selection of options for providing small businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering IT support services is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Helpdesk Service Model ensures fast response, thorough service records, consistent follow-up, and strict cost monitoring across a range of network service delivery options that include remote repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's seasoned service professionals can assist customers to analyze and fix network problems without the expense or delay of on-premises support calls. The experience of Progent's IT engineers makes it possible to handle most IT problems rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to address urgent situations and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's online computer troubleshooting services.

  • Onsite Support
    Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support experts to deliver small and midsize companies the optimal solution: onsite support professionals when you require them plus the remote help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for in-person support calls is typically less than one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a complete solution that manages all aspects of remote Level 1 desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues. for more information, see Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies such as
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network security engineering, fault tolerant it system engineering, virtual server strategies, plus configuration, programming and training for business programs such as financials, ERP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including site moves and massive software upgrades, extended initiatives such as business information application programming and support, database application programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response such as data restoration and malware removal.

  • Application Hosting
    Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of reliability, security, and recoverability than is feasible using the class of on-site data center that is practical for most small companies. Since Progent utilizes the same data centers that host the equipment of some of the world's largest information technology organizations, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain updated, protection and performance is constantly tracked, and systems and data files are regularly archived and ready for full and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for all of a small or midsize organization's servers in an environment that not only delivers the top level of availability and scalability but that is also easy for clients to migrate to a different support provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow companies with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered package, can support the mixed- platform and loosely standardized environments common with small businesses, and retains control of the licenses in the customer's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online consulting support to help organizations of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that combine physical resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud planning and integration consulting. Progent has over 20 years of background delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire threat progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and access points plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important software patches, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so all potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your company's preparedness to stop or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-Premier security experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a business-wide perspective on system security and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for IT information protection and incident reporting.

The breadth and depth of Progent's consulting staff bring a unique array of benefits to customers wishing to maximize the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progent’s team of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the front lines of network service, executing a broad variety of IT projects for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested methods for resolving real-world IT problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for phone support and on-site help by the minute. As a result, you owe just for received services. Progent does not demand a higher rate for off-hours or emergency support, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity avoids major invoices for fast repairs. Another advantage of by-the-minute invoicing is that customers won't be inclined to permit simple issues to stay unaddressed until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or local service organizations who offer minimal documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every consultant to every client. The practice of detailing and archiving service activity allows more efficient service and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small businesses who utilize independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Napa, California company wants to contact Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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