Professional Online Help for Napa, California Networks from Certified Consultants
Small companies have traditionally been ignored by large IT support firms. Many small companies permit themselves to grow excessively reliant on individual consultants or small support organizations who don't have the size or extensive skill sets to respond quickly or effectively to technical crises. Still other small businesses turn to mass-market service firms staffed with personnel taught to provide standardized solutions to ordinary problems but who are missing the experience and technical scope to handle the diversity of environments and lack of standardization that characterizes small company IT networks.

Progent's time-tested methodology for providing low-cost and successful technical support to small businesses has made Progent among the top Microsoft-certified IT service organizations in the United States. Progent has delivered online support to small businesses in every state in the country (See Progent's customer testimonials).

For larger companies, Progent offers co-sourcing services to add to the skills of your in-house network support personnel. This can cut costs and minimize technical risks for major projects like application design and development, business continuity planning and testing, security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to design and execute a sensible cloud strategy.

Key Technologies Supported by Progent for Napa, California Office Networks
As a Microsoft-certified Partner computer support firm that maintains a large team of Cisco qualified CCIE networking experts and Apple certified consultants, Progent provides urgent assistance and low-cost online consulting to Napa, CA small businesses for a broad range of computer technologies including:

Support Delivery Alternatives Available for Napa, California Businesses
Progent has a selection of options for providing small and midsize companies with cost-effective IT services for technical support, system architecture, hosting, and network management. Progent's paradigm for providing network support is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, thorough service records, reliable follow-up, and strict cost monitoring for a range of network service delivery alternatives that include online repairs, on-premises support, top-level consulting, as well as server hosting.

  • Online Support
    Progent’s Technical Response Center provides urgent and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's certified support experts can help clients to analyze and repair network problems without the cost or time loss of on-premises support visits. The background of Progent's IT consultants allows them to handle the majority of network problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to address urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more details concerning Progent's remote network support services.

  • On-site Support
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to give small and midsize businesses the best of both worlds: in-person support professionals when you require them as well as the remote expertise of Progent's worldwide team of IT consultants, security professionals, and business software programmers. The response time for on-site service visits is typically under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent client for on-premises service. Learn more about how to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses and local governments who need prompt and dependable support from a professional Help Desk with effective phone assistance, online troubleshooting capability, and enough technical depth for all needed escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can provide little executive attention for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient way to make sure that business computer networks stay productive. Learn more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security engineering, non-stop it system consulting, virtual server solutions, plus integration, programming and support for small business applications such as accounting, operations, management reporting, sales automation, and productivity packages. Progent can help with short-term projects including office moves and major system migrations, longer term projects like business information software programming and support, relational database software programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like data restoration and virus cleanup.

  • Application Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL to provide small and midsize businesses with higher levels of availability, security, and recoverability than is feasible using the type of internal data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same data centers that support the equipment of many of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and managing the infrastructure required for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions remain updated, protection and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's servers in an environment that not only provides the highest level of availability and scalability but that is in addition easy for customers to migrate to another service provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow businesses with mixed environments to save significantly on the costs of hardware, infrastructure support, and network administration while achieving world-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can support the multi- platform and non- standardized networks common with smaller businesses, and retains control of the licenses in the customer's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide advanced online support services to help businesses of all sizes connect their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine on-premises resources as well as cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire threat lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate action. Progent can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware virtual machine images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so that any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re making enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability to block or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for Napa, California Small Businesses
Progent's staff size, depth of information technology skill, and experience with enterprise network support allow small and midsize businesses to avoid the pitfalls associated with over dependence on small support firms or freelance consultants.

Working with Progent's Experts allows your small business to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network support, smaller companies often rely excessively on freelance consultants. Although individual support engineers carry lower expenses than more substantial support organizations and can typically bill apparently smaller fees, they are sometimes spread too thin to respond rapidly to urgent problems. If an independent engineer is occupied with different client, ill, on travelling, or in training, the lack of replacement personnel may force your business to go without assistance during an emergency. The more your small business grows, system unavailability or difficulties with line-of-business programs become more expensive. The dollars you believed you were saving on a freelancer can be eaten up quickly due to lower productivity. In addition, when independent consultants confront unfamiliar technologies, the lack of a large consulting group to fall back on for help forces them to learn on the job while your company winds up footing the bill for their continuing education.

  • Have Access to Expertise in Sophisticated Network Issues
    Many smaller service organizations or independent consultants focused on small company IT support may excel at providing routine solutions but don't have the experience to work efficiently with complicated IT configurations with a variety of operating systems, numerous sites, VoIP systems, remote workforces, integrated accounting and analytical software, eCommerce, and custom line-of-business software. Progent's background with worldwide companies and Progent's large staff of experts can benefit your company because big-company environments are characteristically complicated, integration issues demand thorough knowledge in numerous technical disciplines, and achieving a high degree of robustness, availability, and security requires industry-proven leading practices.

  • Build a Solid Foundation for Growth
    Small businesses typically start with a network cobbled together on a tight budget. Lacking a proper basis, a sequence of improvised fixes commonly get tossed on top of a weak foundation. As a company grows, reliability and scalability problems can obstruct the success of the business. Such environments need thorough assessment, intelligent business planning, and broad-based expertise to migrate to an IT infrastructure that will provide the solid basis to handle current business needs and support downstream growth.

  • Work with Solution Finders, Not Resellers
    Small companies need direction and insight to work through an increasingly complicated maze of IT options offered for enabling business growth and enhancing productivity. Businesses do not need a network engineer or service firm that tries to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services exclusively. This allows Progent to match consulting support with the genuine interests of clients. Mixing IT consulting and product selling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a customer.

Contact Progent
In case your Napa, California business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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