Fast, Affordable Online Computer Network Technical Support for Napa, California Small Businesses
For more than two decades, Progent has focused on delivering enterprise-class computer support to clients with small-business budgets. Progent has built a powerful support system that features a cost-effective, seamless virtual office network, custom online repair tools, a large pool of engineers accredited in a wide range of technical disciplines, a Help Desk Call Center service model that promotes responsiveness and ensures follow-through, a global team of on-line troubleshooting experts, on-site service options for the majority of most zip codes in the U.S., and a company ethos committed to fixing network issues in the shortest time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house IT service team. Co-sourcing can save money and minimize technical risks for big projects like application development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to help your business to plan and execute a sensible cloud strategy.

Popular Areas of Expertise Supported by Progent for Companies in Napa, California
Progent's nationwide team of world-class experts offers help for all facets of information systems used by organizations of any size. Technologies served by Progent in and around Napa include:

Support Delivery Alternatives for Napa, California Businesses
Progent has a variety of options for providing small and midsize businesses with affordable computer services for technical support, consulting, and IT administration. Progent's model for delivering computer support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive activity records, consistent follow-through, and strict expense control for an array of IT service delivery alternatives that include remote repairs, on-premises help, and top-tier consulting.

  • Remote Support
    Progent’s Technical Response Center (TRC) provides emergency and routine remote assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help customers to analyze and repair network issues without the cost or time loss of in-person service calls. The background of Progent's network consultants makes it possible to handle the majority of network issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time clients to accommodate urgent network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent offers onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service engineers to give small companies the ideal combination: hands-on service professionals when you require them plus the remote expertise of Progent's worldwide team of network consultants, security professionals, and business software programmers. The wait time for on-site service calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Standard Help Desk Services offer small organizations a complete solution that handles all aspects of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle the most issues. for more information, visit Online Help Desk Services for Small Businesses.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can deliver help with critical products and technologies including
  • Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant network design, virtualization strategies, plus integration, programming and support for small business software including accounting, operations, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects including office relocations and major software migrations, longer term initiatives such as business reporting software programming and customization, database software programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's production servers in an environment that not only provides the top degree of dependability and extensibility but that is in addition easy for customers to transfer to another support provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtual server technologies that allow companies with mixed environments to benefit significantly on the expense of hardware, infrastructure support, and network administration while achieving world-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can handle the multi- platform and non- standardized networks common with smaller companies, and keeps ownership of the software in the customer's hands so that migrating to a new virtualized host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert remote support to help businesses of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior machine learning technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security standards, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex array of infrastructure technologies such as firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-Certified cybersecurity experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a company-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government mandates for IT information protection and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful array of benefits to customers trying to increase the productivity of their IT system within a realistic budget. These advantages include:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the forefront of network service, performing a broad range of technical projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This guarantees that you get not just expert technical help, but also a support engineer with proven methods for solving actual network problems efficiently. Read more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids big bills for fast repairs. Another advantage of by-the-minute invoicing is that customers won't be inclined to permit minor issues to fester until they become big ones. Learn more about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports given by every consultant to every customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who won’t let go of vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Small businesses who work with independent service providers or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more robust, secure, and productive. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Napa, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).



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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's ProSight Email Guard combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall.

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    Microsoft supports transparent hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange systems. This allows you to have specific mailboxes located on your corporate datacenter and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can assist your organization with any phase of planning, integrating and debugging your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver occasional expertise to help you through challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is completed on time and on budget.

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    Dynamics GP 2010 accounting is a comprehensive business management solution that integrates information and operations throughout your business, communicates easily with other applications, and connects workers, customers and suppliers regardless of time or place. Created for small to mid-size companies, Dynamics GP 2010 and MS Dynamics GP Release 10.0 provide capability for accounting, management reporting, project management, inventory and order processing, e-commerce, HRM, CRM, field service, manufacturing, retail, and web-based business services. Progent can show you how to install and manage a robust, protected computer and network infrastructure to support Microsoft Dynamics Great Plains, and can give you access to experienced Great Plains professionals to help your company benefit from the full potential of Microsoft Dynamics GP 2010.

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    Progent’s Cisco-Premier network consultants offer professional PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and application policy enforcement, mutlivector attack protection, and safe access services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a sensible level of security, speed and reliability for business networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive management solutions. Progent’s network consultants can help you choose and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

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    Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver web-based control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall.

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    Forefront TMG 2010 is based on the powerful security capabilities of Internet Security and Acceleration Server 2006 and offers a easily managed web gateway that acts as a single-server solution for an array of security features including an application and network layer firewall, URL monitoring and filtering, malware inspection, IPS, application proxy, VPN management, and HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides advanced web security logging and reporting features, allows customized reporting generated by Microsoft SQL Server, integrates with Active Directory to streamline authentication, and can be installed as a virtual machine to cut expenses and enhance availability. Progent's Microsoft consultants can help you to design and execute test and production deployments; integrate Microsoft Forefront TMG 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint 2010; set up Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and provide continuing support and repair services. Progent can also assist your organization to migrate economically to Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.

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    If you are developing UNIX-based applications on a network that includes Windows-based servers, PCs, and office applications, Progent can provide full-service information technology outsourcing that allows you to focus on your field of strategic expertise while avoiding the continual distraction of maintaining your business network. Through the use of automated server monitoring and by providing remote and in-person assistance when your business needs it, Progent offers an economical alternative for supporting an IT network that features high reliability, protection, and performance. Progent's developer support offerings feature full-service network support outsourcing, virtual server infrastructure, online and in-person support and troubleshooting, network monitoring services, and Help Desk Call Center services.

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