Quick, Affordable Remote Computer Network Assistance for Napa, California Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-class IT support services to customers with small-business IT budgets. Progent has built a unique service system that includes a cost-effective, seamless virtual office infrastructure, sophisticated remote repair tools, a large team of engineers accredited in a wide array of technical disciplines, a Help Desk Call Center operational model that promotes responsiveness and guarantees follow-through, a worldwide group of remote troubleshooting professionals, in-person support options for the majority of most zip codes in the U.S., and a corporate culture committed to solving technical issues in the shortest time and at the least cost to clients.
For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house network service personnel. This can cut costs and minimize technical risks for major IT initiatives like application design and development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to certified consultants to help your company to design and implement your cloud strategy.
Key Technologies Serviced by Progent for Business Networks in Napa, California
Progent provides the services of accredited consultants for all aspects of information technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent's consultants include:
Support Delivery Alternatives for Napa, California Businesses
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's model for providing IT support services is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Helpdesk Service Model promotes fast response, comprehensive activity documentation, dependable follow-up, and strict expense monitoring for an array of IT support delivery modes that include online repairs, on-premises support, high-end consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the cost or delay of on-premises service visits. The background of Progent's network consultants makes it possible to handle most IT issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for new customers to address urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists available online include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISM-certified security engineers. Learn additional information about Progent's online computer troubleshooting expertise.
- On-site Support
Progent offers on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: on-premises support technicians when you need them plus the remote help of Progent's seasoned team of network consultants, security specialists, and business application developers. The wait time for on-site support calls is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's in-person network service.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of remote desktop technical support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop support rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to resolve complex issues. For details, visit Help Desk Services.
- Consulting Services
Progent provides small and midsize companies affordable availability of world-class consultants who can provide assistance with critical technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection consulting, non-stop network consulting, server virtualization solutions, plus configuration, customization and training for business applications such as financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can help with one-time projects including site relocations and massive software upgrades, extended projects like management information software development and customization, database application development and DBA support, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or urgent services such as data restoration and virus removal.
- Application Hosting
Progent offers hosting for key business applications such as Microsoft Exchange Server and SQL Server in order to provide small companies with greater degrees of reliability, security, and recoverability than is possible using the type of in-house data center that is practical for the majority of small organizations. Since Progent utilizes the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the cost of building and managing the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and revisions remain updated, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's production servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also easy for customers to transfer to a different support provider or to move in-house if your business situation calls for it. Progent's Private Cloud hosting service is based on mature virtualization techniques that allow companies with multi-vendor environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can support the mixed- platform and non- standardized environments typical of smaller businesses, and keeps ownership of the licenses in the client's hands so that moving to a new virtualized system is quick, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online support services to help companies of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid topologies that combine physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight suite of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Endpoint Security
ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that need important updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so any potential problems can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery system that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Premier cybersecurity consultants,
CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of system protection and can assist with advanced security programs such as SIEM solutions to help enterprises meet industry standards and government requirements for IT data protection and incident reporting.
The scope and depth of Progent's engineering staff offer a unique set of benefits to organizations wishing to increase the productivity of their information network within a realistic budget. These advantages include:
- Best Service Methodology
Progentís staff of Microsoft and Cisco Certified experts average more than a decade of real-world professional experience, at the forefront of network service, performing a broad variety of IT projects for a large mix of customers. Every Progent support professional shares a proven set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting team. This means that you get not only world-class IT skills, but also a support engineer with field-tested methods for solving real-world IT problems quickly.
Read more details about Progent's best practices for network consulting.
- Efficient Pricing Structure
Progent's pricing model is to bill for remote support and on-site help by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no sign-up fee and asks no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates king-size bills for quick solutions. An additional benefit of by-the-minute billing is that you are not inclined to permit less critical issues to fester until they become major ones.
Find out more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or small support firms who provide minimal documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The discipline of detailing and organizing service activity allows more effective service and eliminates a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Learn more concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent has little competition. Small businesses who utilize independent consultants or who employ internal support staffs gain when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and productive.
Find out more about Progent's knowledge transfer services.
If your Napa, California business wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Help
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).