Low-cost Computer Troubleshooting from Microsoft Certified Professionals for Businesses in Napa, CA
By delivering professional support whenever you need it, providing specialized expertise for key applications, offering high-value services such as virtual data center hosting, invoicing only for help you receive, and requiring no setup or retainer fees for standard services, Progent helps you to increase the business value of your It system and reduce service expenses. Progent understands that network security, dependability, and performance are just as important to small companies as to large corporations but that smaller companies don't have the leverage to invest heavily in computer networks and internal service groups. Progent's basic competitive advantage is that no IT support organization can equal Progent's capability to provide the IT support your business needs when you need it and at prices you can justify.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your internal IT support staff. Co-sourcing can cut costs and minimize technical risks for major projects such as software programming, business continuity planning, security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified experts to help your business to plan and implement your cloud strategy.

Core Practice Areas Serviced by Progent for Napa, California Business Networks
As a Microsoft-certified Partner consulting firm that maintains a world-class team of Cisco CCIE network infrastructure consultants and Apple Computer certified engineers, Progent offers urgent assistance and affordable online consulting to Napa, CA small businesses for a wide range of computer technologies such as:

Support Delivery Alternatives for Napa, California Companies
Progent offers a selection of options for providing small companies with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's model for providing network support services is based on the Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes fast support, comprehensive service records, consistent follow-up, and strict expense monitoring for an array of IT service delivery options that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled remote service for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified service experts can assist customers to analyze and repair network problems without the expense or delay of in-person support calls. The background of Progent's IT consultants makes it possible to handle the majority of network problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for first-time customers to accommodate emergency situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out more information concerning Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to deliver small companies the ideal combination: hands-on service technicians when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The response time for in-person service visits is usually under one business day. There is no start-up or retainer fee for becoming a Progent client for onsite support. Learn more concerning how to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for all companies who require fast and dependable support from a professional Help Desk with effective phone assistance, remote troubleshooting capability, and enough technical strength for all needed problem escalation. Since smaller companies typically are constrained by tight IT funds and can spare little executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that small business computer networks stay productive. Learn more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver help with critical technologies such as
  • Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network security engineering, high availability it system engineering, virtual server solutions, plus integration, programming and support for small business applications such as accounting, operations, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including office moves and massive system migrations, extended projects such as management reporting software development and customization, relational database application development and administration support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network monitoring and system management, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and MS SQL in order to provide small companies with higher degrees of reliability, protection, and recoverability than is possible with the type of on-site data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can save you the expense of building and managing the infrastructure required for world-class environmental control, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay current, security and efficiency is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top degree of dependability and expandability but that is in addition easy for clients to transfer to another support firm or to move internally if your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that allow businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and network administration while getting enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the mixed- OS and non- standardized environments common with small companies, and keeps control of the software in the customer's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting services to help businesses of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images/, as well as Microsoft Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to provide centralized management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's ability either to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly complex collection of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-qualified cybersecurity experts, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of network protection and can help with complex security programs like SIEM solutions to help companies comply with business standards and statutory regulations for network data security and reporting.

The breadth and size of Progent's consulting staff offer a unique array of benefits to clients trying to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry background, at the front lines of IT service, executing a broad range of technical tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This ensures that you get not just world-class technical capability, but also a consultant with field-tested approaches for repairing actual network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for phone support and on-premises help per minute. As a result, you pay only for received support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and requires no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates big bills for fast solutions. An additional benefit of by-the-minute pricing is that customers will not be tempted to allow simple problems to fester until they grow into major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local support firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports given by every staff member to each customer. The discipline of documenting and archiving service records results in more efficient support and eliminates a variety of common problems such as when a support client is virtually held captive to a consultant who wonít release vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Small companies who work with freelance service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and efficient. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Napa, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Online Network Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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