Immediate, Affordable Remote Computer Help for Napa, California Small Companies
For over two decades, Progent has specialized in providing world-class IT support to customers with small-business budgets. Progent has built a powerful support solution that features a streamlined, seamless virtual office infrastructure, custom online repair tools, a substantial pool of consultants accredited in a wide array of IT practice areas, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-up, a global team of remote troubleshooting experts, in-person support options for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical problems in the shortest time and at the least cost to clients.
For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your internal IT service group. This can cut costs and minimize technical risks for big projects such as software design and development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.
Progent can in addition offer the services of accredited experts to assist your company to plan and execute a sensible cloud computing strategy.
Primary Areas of Expertise Supported by Progent's Consultants for Business Networks in Napa, California
Progent's national group of certified consultants provides assistance for all aspects of information systems found in companies of any size. Technologies supported by Progent in Napa include:
Support Delivery Alternatives for Napa, California Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing network support is built on the Help Desk operational structure common to larger IT organizations. Progent's Contact Center Service Mechanism promotes fast support, thorough service documentation, reliable follow-up, and strict cost control for a range of IT support delivery alternatives that include online troubleshooting, onsite help, top-level consulting, as well as server hosting.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
- Online Support
Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and fix network problems without the cost or time loss of in-person service calls. The experience of Progent's network engineers makes it possible to handle the majority of IT problems rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based registration process for new clients to accommodate urgent network problems and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSEs, and CISM-certified security professionals. Learn additional information about Progent's online computer troubleshooting expertise.
- Onsite Service
Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to deliver small companies the ideal combination: hands-on support professionals when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for on-site support calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more concerning how to register for Progent's in-person network support services.
- Phone Support
Progent's Contact Center Services are designed for all businesses and local governments who require fast and reliable access to an online Contact Center with effective phone support, online repair tools, and enough technical strength for full escalation. Since smaller companies typically are constrained by tight IT budgets and can spare scant executive attention for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that business computer networks stay up and running. Read more about Progent's Help Desk services.
- Consulting Expertise
Progent offers small and midsize businesses budget-friendly access to enterprise-class consultants who can provide help with vital technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, non-stop it system consulting, virtual server strategies, plus integration, programming and training for business programs such as accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office moves and massive software migrations, extended initiatives such as management reporting application programming and support, relational database application programming and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for mission-critical business applications such as Exchange and SQL Server to provide small companies with greater degrees of availability, protection, and recoverability than is feasible with the class of internal data center that is realistically affordable for the majority of small organizations. Because Progent utilizes the same facilities that support the gear of some of the world's largest IT organizations, Progent can eliminate the expense of building and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is continually monitored, and systems are regularly archived and available for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest degree of availability and scalability but that is in addition easy for clients to transfer to another support provider or to move internally when your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit businesses with mixed networks to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed package, can handle the mixed- OS and loosely standardized environments typical of small companies, and keeps control of the software licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Consulting
Progent offers expert online consulting support to help organizations of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent consultant so all looming problems can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief discussion with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Napa, California Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with enterprise IT consulting enable small and midsize companies to sidestep the problems associated with excessive reliance on thinly staffed support organizations or independent consultants.
Teaming with Progent's Experts enables your business to:
- Prevent Excessive Reliance on Individual Consultants
For network support, smaller companies often rely heavily on independent consultants. Though freelance support providers carry lower overhead than larger support organizations and can afford to charge nominally lower fees, freelancers are often stretched to far to respond rapidly to critical situations. If a freelance engineer is occupied with different customer, sick, on travelling, or in training, the lack of replacement staff may force your company to wait for assistance in case of a crisis. The more your company expands, network unavailability or problems with line-of-business applications get more expensive. The dollars you believed you were saving on an independent consultant can disappear fast because of lost productivity. In addition, when freelance consultants confront unfamiliar problems, the unavailability of a big engineering team to depend on for assistance forces them to learn on the job while your organization ends up with the bill for their continuing education.
- Gain Access to Experts in Sophisticated IT Issues
Many smaller service firms or freelance engineers who concentrate on small business IT consulting are capable of providing routine fixes but lack the background to deal cost-effectively with complicated network configurations that have a variety of operating systems, numerous offices, VoIP implementations, remote clients, interconnected accounting and analytical applications, eCommerce, and specialized business software. Progent's background with global enterprises and Progent's large team of experts can benefit your business because big-company environments are inherently complicated, support problems demand thorough knowledge in numerous technical areas, and reaching an acceptable level of robustness, reliability, and protection calls for enterprise-proven best practices.
- Create a Solid Foundation for Seamless Growth
Small companies typically begin with an IT system cobbled together on a shoestring budget. Without a solid basis, a series of band-aid fixes commonly get thrown onto of a marginal structure. As a company grows, stability and expandability problems can hinder the success of the organization. These networks need proper evaluation, intelligent business analysis, and in-depth experience to migrate to a network environment that will provide the solid foundation to meet current business requirements and ease downstream expansion.
- Partner with Solution Finders, Not Product Vendors
Small businesses require direction and education to navigate through an increasingly complex array of technology options offered for accelerating business growth and improving productivity. Businesses do not need an IT consultant or service firm that attempts to sell them a product. Progent eliminates conflicted motives by not selling hardware and software. Progent provides services only. This allows Progent to align technical services with the real needs of customers. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined vendor rather than being based on the actual needs of a client.
In case your Napa, California company needs to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Assistance
For fast online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).