Immediate, Affordable Online Computer Network Technical Support for Napa, California Small Companies
For over two decades, Progent has specialized in providing world-quality computer support to clients with small-company IT budgets. Progent has built a powerful support solution that includes a low-overhead, tightly connected virtual office network, sophisticated online troubleshooting technology, a substantial pool of engineers certified in a broad array of IT disciplines, a Help Desk service model that promotes responsiveness and ensures follow-up, a worldwide group of remote support experts, on-site support options for the majority of most zip codes in the United States, and a corporate culture committed to resolving technical issues in the shortest time and at the lowest cost to customers.
For mid-size and large businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal network support team. This can reduce expenses and minimize technical risks for big projects like software design and development, disaster recovery preparedness, security audits, office consolidations, or software migrations.
Progent can also offer the services of accredited experts to assist your business to design and implement your cloud computing strategy.
Key Products and Technologies Supported by Progent for Napa, California Business Networks
As a Microsoft-certified Partner computer support company that maintains a large team of Cisco CCIE networking experts and Apple certified consultants, Progent provides urgent assistance and affordable online consulting to Napa, CA businesses for a broad range of computer technologies including:
Service Delivery Alternatives for Napa, California Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for technical support, consulting, and IT administration. Progent's paradigm for delivering IT support is based on the Help Desk structure familiar to larger IT groups. Progent's Helpdesk Service Model ensures rapid support, thorough service documentation, reliable follow-through, and strict cost control across an array of network support delivery options that include online repairs, on-premises support, and top-level consulting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Support
Progentís Technical Response Center (TRC) provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified service professionals can help customers to analyze and repair hardware and software issues without the cost or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to address emergency network problems and Progent bills by the minute with zero sign-up charges or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Find out additional information concerning Progent's online network support expertise.
- Onsite Service
Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support experts to give small and midsize businesses the ideal combination: on-premises service professionals when you require them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for in-person service visits is typically less than 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more about why to sign up for Progent's onsite network support.
- Phone Support
Progent's Standard Help Desk Services offer small businesses a complete service desk solution that manages all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Online Help Desk Services for Small Businesses.
- Consulting Services
Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security consulting, fault tolerant network consulting, server virtualization solutions, plus integration, customization and training for business applications such as financials, ERP, business analytics, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office relocations and massive software upgrades, longer term projects such as customizing an older ERP system to a modern Microsoft Dynamics 365 solution, database software development and DBA services, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent services such as data restoration and malware cleanup.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest degree of availability and scalability but that is in addition easy for customers to migrate to a different service firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure support, and network administration while getting world-class dependability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered package, can support the mixed- platform and non- standardized environments common with smaller companies, and keeps control of the licenses in the client's hands so that migrating to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.
- Hybrid Cloud Planning and Integration Support
Progent offers advanced online consulting services to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has over two decades of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to address the complete malware attack progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services offer ultra-affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, monitor, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to assess your company's ability to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that aligns with your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Why Progent Offers the Smart Choice for Napa, California Businesses
Progent's size, scope of information technology skill, and familiarity with enterprise IT consulting enable small and midsize companies to avoid the pitfalls associated with over dependence on thinly staffed support organizations or freelance engineers.
Teaming with Progent enables your company to:
- Prevent Excessive Reliance on Individual Support Consultants
For IT services, smaller businesses sometimes rely excessively on freelance consultants. Although freelance service engineers have lower overhead than more substantial support organizations and can afford to bill apparently smaller rates, freelancers are occasionally too overworked to react quickly to critical situations. If an independent consultant is occupied with different client, sick, on vacation, or in class, the absence of replacement personnel may force your business to wait for help during an emergency. As your small business grows, system downtime or problems with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can evaporate quickly due to lower output. In addition, when independent engineers encounter new problems, the lack of a large consulting group to fall back on for advice requires them to train on the job while your business winds up with the bill for their ongoing training.
- Have Access to Certified Professionals in Advanced Network Solutions
Many small service organizations or independent engineers who concentrate on small business network support are capable of delivering connect-the-dots solutions but don't have the seasoning to work efficiently with complex network infrastructures with mixed platforms, numerous sites, Voice over IP systems, mobile workforces, integrated financial and analytical applications, eCommerce, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of experts can be valuable to your business because enterprise networks are by nature complicated, integration problems require thorough understanding of in numerous technical areas, and reaching a high degree of stability, reliability, and protection calls for industry-proven best practices.
- Build a Solid Basis for Growth
Small businesses often begin with a network implemented on a tight budget. Without a carefully designed basis, a sequence of band-aid repairs often get piled onto of a tenuous foundation. As a company grows, stability and scalability issues can undermine the productivity of the business. These networks require thorough evaluation, intelligent strategic planning, and broad-based expertise to upgrade to a network infrastructure that can act as the reliable foundation to meet current business needs and ease future expansion.
- Team with Solution Providers, Not Product Vendors
Smaller businesses need guidance and education to navigate through an increasingly complex array of technology options offered for accelerating growth and enhancing productivity. Businesses do not need a network engineer or support organization that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells services exclusively. This permits Progent to match consulting support services with the genuine needs of clients. Mixing network consulting and product reselling can result in a situation where the recommended solution is based on a predetermined vendor instead of being based on the true needs of a small business.
Get in Touch with Progent
If your Napa, California company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.
Immediate Online Network Assistance
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).