Fast and Affordable Online Troubleshooting for Napa Networks
Urgent Online Help for Napa NetworksFor businesses in Napa or anywhere in California, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers offer excellent value because they possess the real-world experience and have access to the advanced tools needed to resolve most network problems quickly. Efficient support reduces immediate expenses because service calls use up minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate situations where quick solutions somehow end up as major bills. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes that promote the highest degree of effectiveness for online consulting and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to connect to your company's environment without breaching system security.

Progent's proven service reporting application stores thorough records for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of services rendered to each Progent client by every consultant. This archive of anomalies and solutions is organized as a quickly retrievable support database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists can come up with the most efficient solutions promptly.

Online services provided by Progent to companies in Napa and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.

    Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.

    Progent's Help Desk Call Center team of seasoned information technology professionals offers your clients in Napa or anywhere in the state of California quick access to a dependable support resource with extensive experience delivering telephone-based support and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's goal is to fix and not simply record IT problems.

  • Business Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply remote advanced consulting support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Napa, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so your IT maintenance is proactive and automated. By anticipating looming trouble spots before they cause full-scale emergencies, proactive monitoring can ward off disruptive and expensive service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of operating systems.
How Your Napa Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Napa or throughout the state of California, Progent's phone-based computer support engineers are ready to deliver expert and economical IT support the instant your company needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person support calls.

Even if your Napa business works with a regular independent support technician or maintains a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to fix unexpected system crises or especially complex integration projects.

Features of Progent's Online Computer Services for Napa
Progent's online support, remote repair, system security expertise, and network management services offer businesses in Napa or throughout the state of California the greatest leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk support and system management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical knowledge, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.