Fast Online Troubleshooting for Napa California Information Networks
Urgent Phone Technical Support for Napa SystemsFor companies located in Napa California, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools necessary to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because service calls use up fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.

Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many online service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes manage to turn into large invoices. Progent's penchant for solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and proven processes which ensure the maximum level of efficiency for online help and troubleshooting for information networks of any size. Progent's Technical Response Center can connect to your network without violating network security.

Progent's proven customer support reporting application maintains thorough documentation of all service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help delivered to each Progent customer by any Progent engineer. This database of trouble tickets and fixes is organized as a readily searchable support knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available other extensive support databases and permit quick access to vendors' internal engineering staff so Progent's remote service specialists can arrive at the best solutions in the least time.

Remote support offered by Progent to companies in Napa California include:

ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's leading corporations. The ProSight series of IT management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT management staff and your assigned Progent consultant so that emerging problems can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is an expanding suite of in-depth reporting tools designed to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and enable transparent backup and rapid recovery of critical files/folders, applications, system images, and VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious employees, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your IT environment.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
    Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and give your password you are requested to confirm who you are on a unit that only you have and that uses a separate network channel. A broad range of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.

  • ProSight Shared Help Desk: Outsourced and Co-managed IT Support Center Services
    Progent's Co-managed Service Desk provides a smooth supplement to your internal IT support resources. End user access to the Service Desk, delivery of support services, issue escalation, ticket creation and tracking, performance metrics, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your corporate support group, by Progent's team, or by a combination. You have unrestricted versatility to expand or shrink your part of IT support work as needed. Progent provides startup deployment and provisioning of the professional services PSA software as well as workflow documentation, validation and training. For more information about ProSight Shared Call Desk, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services permit your IT team to focus on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting. Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.

    Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your clients in Napa California immediate assistance from an effective network service group with years of background providing telephone-based consulting and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a solid driver of business performance, and Progent's policy is to fix and not simply report technical issues.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff offers online professional consulting expertise and education in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Napa California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to suit your business so that your computer support is proactive rather than reactive. By exposing possible problems before they grow into downtime, remote monitoring can minimize inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems powered by multiple platforms.
How Your Napa Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Napa California, Progent's phone-based computer support specialists are ready to deliver expert and affordable IT support whenever your business needs it. More than 20 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the expense and lost time associated with on-site service visits.

Even if your Napa organization deals with a local freelance consultant or employs an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to address sudden network crises or particularly tough integration problems.

Features of Progent's Online Network Support for Napa California
Progent's online help, remote troubleshooting, system security expertise, and network management services give businesses in Napa California the greatest leverage for your IT budget. Whether you require occasional phone support and remote network repair or full-time Help Desk call center support and system administration, Progent's experts can provide your organization world class network support while allowing you to avoid the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical experience, refined remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.



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    ProSight ECHO Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for cloud backup/disaster recovery. ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data.

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    When performing consulting projects for corporate clients, Progent uses a structured approach based on specified milestones in order to meet financial, scheduling and technical goals while minimizing productivity disruption. Progent's Enterprise Services Methodology utilizes industry project management procedures derived from the best practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, design recommendations, pilots, design adjustments, and expert deployment. All phases are documented to provide a comprehensive description of IT services delivered and to help in downstream network maintenance.

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    Progent's Microsoft Office and Microsoft 365 experts can help companies of any size to integrate Microsoft Office desktop and Microsoft 365 apps such as Office Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless solution that offers quick return on investment and enables improved business outcomes. Progent can assist you to integrate Office or Microsoft 365 applications with one another and with additional core Microsoft technologies such as SharePoint Server, Exchange Server and Microsoft SQL Server deployed on-premises or in the cloud. Progent's consultants can also help you to fix compatibility issues with various releases of Office desktop and offers customized online training to individuals and groups.

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    Progent's IT outsourcing services provide affordable network consulting for small organizations. Whether it involves planning network infrastructure, setting up an in-house Help Desk or using an outside one, rolling out a new e-mail platform, monitoring your network, or building a web-based eCommerce application, outsourcing your network engineering services can contain expenses and minimize uncertainties, permitting IT service budgets to increase in a more linear and controlled manner than is possible by building up a large, knowledgeable in-house IT organization. Progent's Outsourcing White Paper and datasheets show how Progent can help you create a protected and highly available network foundation for your critical applications based on Windows.

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    Microsoft Windows Server 2012 R2 Hyper-V advances the power of virtualization in critical areas including multitenancy, agile infrastructure, cloud support, expandability and performance, and high availability. Progent's Microsoft-certified consulting experts can assist your company to take advantage of Hyper-V to deploy and manage virtual servers to reduce network costs and improve productivity.

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    Progent's wireless professionals can help small organizations plan, choose, evaluate, configure and maintain secure building-to-building wireless bridges that integrate transparently into your IT network while providing a degree of security that equals or exceeds wired interfaces. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless providers and can help you select and install the wireless connectivity technology that match your company needs.

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    Progent's Microsoft-certified engineers can help you design, document, carry out, manage, and troubleshoot a system-wide move to 64-bit server and client OS software and applications. Progent can help you pilot your 64-bit environment to verify that it handles all of the key 32-bit programs which you want to keep as well as the new 64-bit versions of software you wish to run.

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    Progent can provide the guidance of a CRISC-certified risk management consultant to help your company to plan and deploy an enterprise risk management (ERM) solution based on leading practices promoted by CRISC and crafted to align with your company's risk appetite, business objectives, and IT budget.

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    Integration Office for Mac

    Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the world's most popular business applications. Progent's Apple-certified Mac consultants can help you set up Mac Office on a mixed-platform environment combining Apple OS X and Windows computers so that Macintosh users can access the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and network resources with colleagues who run Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can support environments that mix Apple Macintosh with Microsoft Windows systems with extensive resource sharing, or environments which intentionally limit sharing between Mac and Windows systems.

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    ProSight Reporting is an expanding line of in-depth reporting utilities designed to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Microsoft Small Business Server (SBS) is an affordable collection of server products that provides the basis for a powerful but manageable IT network. The inter-connectivity demands of the Microsoft .NET functions included with Microsoft Small Business Server 2011 requires a network expert with real-world background and extensive experience in planning and implementing cohesive end-to-end business technology systems. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in Microsoft SBS 2011 and Microsoft SBS 2008. This experience assures you success in deploying, managing, and servicing IT environments powered by the SBS suite of servers and applications.

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    Progent provides high availability load balancing support covering system load balancing, load balanced applications, LAN/WAN backbone routing, and content dispatching products such as F5 Networks 3DNS. non-stop load balancing providers for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Distributed Director and LocalDirector 400 series, and F5 Networks 3-DNS.

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    Progent's webinar training classes provide small companies the affordability, convenience, and versatility of virtual seminars plus the effective pedagogic methods of experienced teachers who utilize the latest collaboration software to reproduce real-time, interactive learning environments. Progent can provide webinar education for popular desktop software including components of Microsoft Office such as Microsoft Office Excel, Word, PowerPoint, and Project: MS Dynamics business accounting and management reporting software including Microsoft Dynamics GP (Great Plains); plus additional popular desktop applications such as Photoshop, Acrobat Writer, and Crystal Reports.

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    Progent's Wireless Consulting Services provide a convenient, affordable way for businesses of all sizes to deploy, manage, monitor and repair cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac wireless environments, Progent can show you how to plan and deploy hardware such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless messaging and online business applications, Progent supports Apple iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Cisco's Meraki MS line of access and distribution switches are designed for environments ranging from small branches to campuses. Progent's Cisco-certified consultants offer affordable online consulting to help your company to plan and implement a productive network architecture that incorporates Meraki MS switches, simplify network administration with Meraki's cloud-based management architecture, configure policies to ensure compliance, develop and validate a disaster recovery plan, and resolve issues related to any aspect of your Meraki ecosystem. Progent can also help your company to connect Meraki switches with Cisco's Nexus or Catalyst core switches and with Meraki Wi-Fi APs to create a cohesive networking infrastructure.

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    Microsoft Dynamics 365 Business Central (previously, formerly} called Dynamics NAV and Navision) offers small and midsize businesses a unified platform for financial management, inventory control, operations, capacity planning, purchasing, sales, supply chain management, and business analytics. Progent's Dynamics 365 Business Central/NAV consultants can assist your organization to maintain your older Dynamics NAV system or upgrade efficiently to a cloud-hosted, on-premises, or hybrid deployment model.

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    With the Catalyst line of switches for small and mid-size companies, Cisco allows companies to realize all the benefits of bringing intelligent services into their networks. Cisco's switching product line allows you to enable features to make your IT network sufficiently robust to accommodate real-time requirements, expandable to facilitate future growth, secure enough to protect confidential information, and capable of differentiating and managing all traffic to streamline network operations. Progent's Cisco certified engineers can help you pick out and integrate Cisco Catalyst switches that make sense for your company. In addition, Progent's CISM certified security consultants can help you develop a comprehensive security plan and set up Catalyst switches so they help enforce your security policies. Cisco Catalyst switching products that Progent supports include Cisco's Catalyst 2940 switches, Cisco Catalyst 3750 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 switches.

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    Microsoft Virtual Server, hosted on the Windows Server platform and based on software originally produced by Connectix, delivers the performance needed to carry out server consolidation, application upgrade, and server quarantine tasks through virtualization techniques in an enterprise-class IT network with advanced scalability, manageability, and reliability. Microsoft has aimed Virtual Server at businesses wishing to improve ROI in software development and testing, upgrading from outdated line-of-business software, and hardware consolidation. Progent's certified Virtual Server experts can help your IT staff to evaluate and integrate MS Virtual Server.

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    Progent's Cisco-certified Wi-Fi integration consultants can assist you to deploy, manage, and troubleshoot Cisco Wi-Fi products including Aironet and Meraki 802.11ac Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.

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    Progent's Microsoft certified support team can show you how to design and implement an efficient in-place Exchange Server 2007 upgrade plan that minimizes productivity downtime, reduces long-term service requirements, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-location migrations, Progent offers the knowledge and experience to complete your project quickly and economically. Progent's Exchange Server 2007 help, repair, and design services include expertise with the configuration of outside vendor enhancements of Exchange 2007 Server and the design of unified messaging solutions based on Exchange 2007 Server.

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    Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that seamlessly combine local resources along with one or more public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services that include Azure hybrid cloud design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has 20 years of experience providing advanced consulting expertise online, and Progent can help you complete your cloud migration projects on schedule and affordably.

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    For businesses with a combination of Apple Mac and Microsoft Windows desktops, there are two basic alternatives for running Windows-dependent software on macOS or OS X: remote access to a physical Windows computer or local simulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac enables you to attach a Mac to a networked Microsoft Windows-powered computer to run Microsoft Windows applications and share system resources. Microsoft's Virtual PC for Mac simulates Windows on a Mac computer so you can use Microsoft Windows programs directly. Progent's Mac technology support experts can help your organization to maintain these products for running Microsoft Windows programs on your Macs and can also assist your business to assess and configure other products for Windows PC emulation.

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    Progent can assist you in all phases of your upgrade to Exchange 2016 including designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Windows Hyper-V design; determining storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing for high-availability client access services; designing, setting up and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

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    Progent's expertise delivering Microsoft .NET support and Microsoft SQL Server help, and Progent's programming experience with Microsoft VBasic, XML, and additional developer platforms make it possible to create custom line-of-business programs and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Dynamics GP/Great Plains management reporting consultants can show you how to create reports that allow you to track your business more effectively, transforming raw information into valuable understanding of your company and customers.

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    Microsoft WSUS enables IT administrators to deploy and track the most recent Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, IT personnel can fully and easily manage the distribution of patches that are released through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial setup of Microsoft Software Update Services such as designing the Microsoft Windows Server Update Services deployment, configuring user's workstations, defining the Group Policy parameters, and making sure your Microsoft SUS Group Policy Object is associated with an Active Directory container that makes sense for your network environment.

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    Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big bills for quick repairs so you will not be forced to allow less critical problems to stay unaddressed.

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    Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 mailboxes, files residing on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows laptops and desktops.

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    Progent's Microsoft-premier engineers can assist your organization to enhance your application servers or workstations from 32 bits to 64 bits. Progent can help your company to understand the risks and benefits of migrating to 64-bit processing, plan an affordable migration strategy that reduces operational interruptions, and offer inexpensive, expert remote help to assist your company to configure 64-bit operating systems and application programs on your existing computers.

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    ProSight Reporting is an expanding line of in-depth reporting utilities designed to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

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    Barracuda Backup is a low-cost, subscription backup/restore platform for small and mid-size businesses. A Barracuda Backup deployment can include a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with comparable features but which uses your own storage infrastructure. Barracuda Backup protects vital company data produced on-premises, at one or multiple remote sites, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting services to assist you to plan, integrate, manage and repair a backup and disaster recovery system built on Barracuda Backup.

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    Progent's ransomware experts can assist your business to evaluate your ransomware defenses, monitor and protect your network, help with negotiating a settlement with a threat actor, and restore an information system victimized by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.

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    Progent's Citrix-accredited consultants can help you to evaluate the strategic advantages of XenServer as well as other Citrix platforms, and can help you to design, test, execute, troubleshoot, and support a Citrix XenServer installation. Progent can also analyze your existing Citrix technology deployment and help you to optimize consolidation, performance, security and compliance, availability, and recoverability.

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    Progent can help you in all phases of your upgrade to Microsoft Exchange 2016 such as planning HA architecture for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing for high-availability client access services; planning, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web.

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    Progent believes that a well designed and implemented information system can be a vital factor for accelerating any company's growth, and we apply this credo in our own system infrastructure. We have built a non-stop virtual office infrastructure that enables Progent's staff engineers and authorized contractors to offer fast and efficient service, cooperate easily on challenging jobs, and experience professional and personal growth from being a member of a dynamic company ethos of personal drive and independence.

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    Progent's Co-managed Help Desk service makes it possible for your business to share the load for Help Desk support seamlessly between your IT team and Progent's roster of veteran technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the top shared professional services automation (PSA) tool for handling service requests, ticket lifecycle, ownership, status tracking, and reporting.

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    Progent's Disaster Recovery/Business Continuity (DR/BC) consultants offer extensive experience assisting small and mid-size businesses to reduce system downtime by providing cost-effective remote consulting support for disaster recovery/business continuity (DR/BC) planning, high-availability IT architecture, backup/restore solutions, and transparent maintenance. Progent's business continuity consultants can help you to plan and test an efficient business continuity strategy that matches your business goals and IT budget. Progent's disaster recovery engineers can assist you to architect, implement, and manage resilient technologies including non-stop Internet connectivity, virtualized servers, fail-over clustering, network load balancing, continual online backup, and geographically dispersed data centers.

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