Fast and Affordable Online Troubleshooting for Napa Networks
For businesses in Napa or anywhere in California, Progent provides online help for networks based on Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft Premier engineers have delivered remote troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the assistance of CISSP-accredited cybersecurity consultants to help with high-level security architecture and troubleshooting issues.
Progent's online support engineers offer excellent value because they possess the real-world experience and have access to the advanced tools needed to resolve most network problems quickly. Efficient support reduces immediate expenses because service calls use up minimal chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is particularly helpful for businesses that rely on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an option.
Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to many remote support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing eliminate situations where quick solutions somehow end up as major bills. Progent's penchant for handling problems quickly means your business saves money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-tested processes that promote the highest degree of effectiveness for online consulting and repair for information systems of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to connect to your company's environment without breaching system security.
Progent's proven service reporting application stores thorough records for the support that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of services rendered to each Progent client by every consultant. This archive of anomalies and solutions is organized as a quickly retrievable support database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft make available other extensive technical support knowledge bases and permit priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists can come up with the most efficient solutions promptly.
Online services provided by Progent to companies in Napa and anywhere in the state of California include:
Certified MS Windows Expertise
Progent's Microsoft-premier remote service experts can provide computer problem solving and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can help your company with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 migration, Exchange 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint 2019 planning and deployment, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide array of affordable desktop support services to help your business to deploy, configure, troubleshoot, and administer workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking engineers, and indicates a person's networking skills at the master level. Cisco CCIEs know how to resolve the most complex problems occurring in network design, deployment, administration, protection, and problem solving. CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying program updates. CCIEs provide excellent value because their broad expertise enables them to resolve problems rapidly. In many cases, less qualified service providers can wrestle for hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified engineers can communicate with your network using advanced remote support tools in order to perform fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling family of infrastructure devices by delivering consulting services such as:
CISM and CISSP Certified System Security Professionals
Progent's certified CISM, CISSP, and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions to improve the immunity of your Windows, macOS and OS X, Linux network against internal or external threats or assist your business to recover rapidly following a damaging breach. Security solutions available from Progent include: comprehensive information security assessment utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recovery from malicious attacks; setting up firewalls; designing safe architectures for off-site and mobile access; securing your messaging system from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Progent offers expert online consulting services to help businesses of all sizes connect their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to incorporate public cloud services with networks, Progent can provide a range of public cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide online consulting services to cover a wide range of information technologies such as system infrastructure, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy management in environments that combine Linux and Microsoft Windows, Progent can provide VMware integration and Citrix XenServer expertise. Progent can also help with transitioning from legacy applications to Microsoft Windows or Linux environments. Progent's team-oriented methodology for solving technical problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance resolving anomalies affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX such as:
Apple Mac OS X
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same advanced technology used by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Billing rates for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's experience with these special areas of information technology enables customers to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:
How Your Napa Business Can Contact Progent's Remote Support Professionals
Help Desk Services
Progent's Call Center programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all aspects of remote Level 1 desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Co-managed Help Desk services allow your business to split responsibilities for Help Desk support transparently between your IT team and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progentís Co-managed Help Desk service is an advanced service desk solution built around the leading professional services automation tool for handling end-user service requests, ticketing, responsibility, status tracking, and metrics.
Progent's Help Desk Call Center team of seasoned information technology professionals offers your clients in Napa or anywhere in the state of California quick access to a dependable support resource with extensive experience delivering telephone-based support and online diagnostics for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's goal is to fix and not simply record IT problems.
- Business Applications Support: Training, Custom Programming, and Troubleshooting
Progent's Applications Experts Group can supply remote advanced consulting support and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Napa, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to fit your business so your IT maintenance is proactive and automated. By anticipating looming trouble spots before they cause full-scale emergencies, proactive monitoring can ward off disruptive and expensive service failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or environments that support a variety of operating systems.
To get in touch with Progent about urgent online help with Microsoft, macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Napa or throughout the state of California, Progent's phone-based computer support engineers are ready to deliver expert and economical IT support the instant your company needs it. More than 15 years of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access tools to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person support calls.
Even if your Napa business works with a regular independent support technician or maintains a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to fix unexpected system crises or especially complex integration projects.
Features of Progent's Online Computer Services for Napa
Progent's online support, remote repair, system security expertise, and network management services offer businesses in Napa or throughout the state of California the greatest leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk support and system management, Progent's experts can provide your company enterprise-level IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT organization. Key features of Progent's National Remote Support services include:
- Immediate Phone Contact with Microsoft Premier Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to companies in Napa and is also ideal for networks in geographic regions of California that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad range of Microsoft support utilities, technical databases, and continuing education.
- Per Minute Billing to Minimize Expenses
Progent offers online support on a per-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for online support and asks for no monthly subscription fee for services delivered during regular working hours. This saves you from facing big invoices for routine fixes.
- Access to Cisco Network Design Experts
Progent's certified experts for Cisco offers access to authorized professionals with skill in planning, implementing, and supporting networking environments powered by Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for local and remote networking.
- Application Experts Consulting
Progent's basic consulting services consist of technology integration, Microsoft Exchange Server expertise, system security planning, and Help Desk sharing services. Progent's Experts Team can provide world-class consulting expertise in critical application areas. Support available from the Application Experts Group covers:
Microsoft Dynamics GP Support and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Solutions
UNIX, Linux and Solaris Help
MS SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and Microsoft SQL 2014 Application Development and Troubleshooting
Oracle Database Administration and Application Programming
MySQL Project Management and Application Development
Apple Mac Help
Amazon Marketplace Web Service Software Integration
By offering a convenient one-stop source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that meet the specific requirements of your business.
- State of the Art Online Access Software
Secure remote connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to find fast solutions to problems that could otherwise demand a costly onsite visit. State-of-the-art remote access tools and experienced technicians combine to allow Progent to resolve most network problems quickly and economically. Progent is a pioneer in offsite support and remote system analysis.
- Support for Mainstream VPN Products
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for High System Availability
For organizations with line-of-business applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this service can help produce maximum network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are intended especially for budget-constrained offices whose workers need immediate access to a Help Desk Call Center with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical knowledge, refined remote support tools, and understanding of enterprise networking allow companies to escape the limitations of excessive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house IT help.
Progent stands out by providing:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 support, Windows 2003 upgrades, Microsoft Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and SQL 2012 management support.
- Value Pricing
Progent's pricing model is to bill for phone support and in-person visits per minute. As a result, you are invoiced just for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no monthly commitment for services provided during regular working hours. Many service firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you won't be tempted to allow simple problems to fester.
- Full Documentation of IT Services
Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support organizations who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by each consultant to every customer. The practice of detailing and archiving service activity results in more efficient service and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.
- Remote Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from painful and costly service losses.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.