Fast Online Troubleshooting for Napa California Information Networks
For companies located in Napa California, Progent provides remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to businesses in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified cybersecurity consultants to handle high-level security design and troubleshooting jobs.
Progent's online technical support experts provide exceptional value due to the fact that they have the practical background and are equipped with the advanced tools necessary to solve the majority of network issues rapidly. Efficient support reduces immediate expenses because service calls use up fewer billable consulting minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating network downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online consulting know-how is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be an alternative.
Progent's pricing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to many online service companies, Progent imposes no service activation charge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes manage to turn into large invoices. Progent's penchant for solving technical issues efficiently means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and proven processes which ensure the maximum level of efficiency for online help and troubleshooting for information networks of any size. Progent's Technical Response Center can connect to your network without violating network security.
Progent's proven customer support reporting application maintains thorough documentation of all service that Progent's customers have been provided. Progent's authorized engineers have access to the specifics of all help delivered to each Progent customer by any Progent engineer. This database of trouble tickets and fixes is organized as a readily searchable support knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support grows over time. Progent's advanced accreditations and close associations with key technology companies including Cisco and Microsoft make available other extensive support databases and permit quick access to vendors' internal engineering staff so Progent's remote service specialists can arrive at the best solutions in the least time.
Remote support offered by Progent to companies in Napa California include:
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Certified Windows Support
Progent's Microsoft-expert online support engineers can provide computer system troubleshooting and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can help you with a wide variety of platform support services such as Microsoft Windows Server 2022 solution design and migration expertise,
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2019 planning and deployment, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams configuration help, Microsoft Skype for Business Server migration consulting, Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server planning,
Microsoft Office Access Development and Training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of cost-effective desktop services to help you business to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and upgrade support and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and cloud-connected mobile devices.
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Contact a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and indicates an individual's technical skills at the expert level. Cisco-qualified CCIEs can deal with even the most complex problems encountered in network planning, installation, management, protection, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their broad expertise permits them to solve problems rapidly. In common cases, less qualified engineers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your environment by means of advanced remote support technology to perform quick, secure, and affordable analysis and repair.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's CCIEs can provide consulting for all of Cisco's popular family of infrastructure products. Cisco networking consulting offered by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower configuration and troubleshooting, Cisco routers consulting, Catalyst switch consulting and support, Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco Voice over IP phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet APs engineering expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Network Security Consulting help, and SIP and CUBE integration solutions for SIP trunking and CUBE integration expertise. Progent can also provide remote and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help you to take the time-critical first phase in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineer can help you to identify and isolate breached devices and guard clean assets from being compromised. If your Napa network has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Removal Help
Progent's ransomware recovery consultants can help your Napa business to rebuild an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's team of cybersecurity experts bring the broad range of knowledge necessary to rebuild all vital facets of a compromised network quickly and with minimal loss of data. To find out more, see Progent's ransomware cleanup and business continuity expertise.
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CISSP and ISSAP Premier Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a range of system protection solutions to bolster the defenses of your Microsoft Windows, Apple macOS and OS X, Linux environment against assaults or help your company to clean up rapidly following a serious breach. Security solutions offered by Progent cover thorough information security assessment utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; building safe mechanisms for remote and mobile access; defending your email system against spam and DHA attacks; and initiating round-the-clock network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers advanced remote support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration support services that include Microsoft 365 integration solutions with local Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
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VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a consistent workflow for recovering services rapidly after an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and transparent site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can generate reports to confirm full service recovery, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help you to design, deploy, test and maintain a DR system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for managing private and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help you to create a completely virtualized Software Defined Data Center that can be provisioned or migrated instantly and managed with a high degree of automation independent of the physical components used by the basic IP network.
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UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to address a wide array of information technologies including network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server economization and easy administration in environments that include Linux-based systems and Windows, Progent can provide VMware integration and Citrix expertise. Progent can also assist with migration from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites solutions of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux support engineers can provide urgent remote assistance diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Mac OS X
Solaris
IBM AIX OS
HP-UX
BSD
SGI/Irix
ProSight Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, subscription-based managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by many of the world's leading corporations. The ProSight series of IT management outsourcing services covers all key aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, A/V response, secure remote access, standard and custom scripts, asset inventory, endpoint profile reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT management staff and your assigned Progent consultant so that emerging problems can be fixed before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of in-depth reporting tools designed to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services: Managed Backup and Recovery
Progent has worked with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and enable transparent backup and rapid recovery of critical files/folders, applications, system images, and VMs. ProSight DPS helps you recover from data loss caused by equipment breakdown, natural disasters, fire, cyber attacks like ransomware, human error, malicious employees, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and give your password you are requested to confirm who you are on a unit that only you have and that uses a separate network channel. A broad range of out-of-band devices can be utilized for this added form of ID validation such as a smartphone or watch, a hardware token, a landline telephone, etc. You can register multiple validation devices. To find out more about Duo identity validation services, go to Cisco Duo MFA two-factor authentication services for access security.
- ProSight Shared Help Desk: Outsourced and Co-managed IT Support Center Services
Progent's Co-managed Service Desk provides a smooth supplement to your internal IT support resources. End user access to the Service Desk, delivery of support services, issue escalation, ticket creation and tracking, performance metrics, and maintenance of the support database are cohesive regardless of whether incidents are taken care of by your corporate support group, by Progent's team, or by a combination. You have unrestricted versatility to expand or shrink your part of IT support work as needed. Progent provides startup deployment and provisioning of the professional services PSA software as well as workflow documentation, validation and training.
For more information about ProSight Shared Call Desk, visit ProSight Co-Managed Help Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- Patch Management: Patch Management Services
Progent's support services for patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and functionality of your IT network, Progent's software/firmware update management services permit your IT team to focus on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for special information technology projects. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
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Help Desk Call Center Expertise
Progent's Help Desk Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all facets of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount from Progent's normal desktop support rates, and Progent offers the additional option of fast on-demand escalation to subject matter experts to handle the most issues.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk services seamlessly between your IT staff and Progent's large roster of seasoned technical support technicians and matter experts (SMEs). Progent's shared Help Desk service is a collaborative support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned information technology professionals provides your clients in Napa California immediate assistance from an effective network service group with years of background providing telephone-based consulting and online troubleshooting for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a solid driver of business performance, and Progent's policy is to fix and not simply report technical issues.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Consulting staff offers online professional consulting expertise and education in special application areas including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Microsoft 365 Word, and Microsoft 365 Excel. For more about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Team.
- Unified and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center2, extend or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Services
Progent can deliver organizations in Napa California remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager to suit your business so that your computer support is proactive rather than reactive. By exposing possible problems before they grow into downtime, remote monitoring can minimize inconvenient and expensive service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems powered by multiple platforms.
How Your Napa Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or go to Contact Progent.
For companies and new businesses in Napa California, Progent's phone-based computer support specialists are ready to deliver expert and affordable IT support whenever your business needs it. More than 20 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to fix IT problems rapidly while avoiding the expense and lost time associated with on-site service visits.
Even if your Napa organization deals with a local freelance consultant or employs an in-house IT staff that know how to handle day-to-day network issues, Progent's Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the availability or the expertise to address sudden network crises or particularly tough integration problems.
Features of Progent's Online Network Support for Napa California
Progent's online help, remote troubleshooting, system security expertise, and network management services give businesses in Napa California the greatest leverage for your IT budget. Whether you require occasional phone support and remote network repair or full-time Help Desk call center support and system administration, Progent's experts can provide your organization world class network support while allowing you to avoid the cost and hassle of running a full-service in-house IT staff. Highlights of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Napa California and is also ideal for networks in more remote areas that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner support firm, Progent has the use of a broad array of Microsoft support utilities, service information, and continuing education.
- Per Minute Rates to Minimize Costs
Progent provides online help on a per-minute billing plan, so you are billed only for the support you use. Progent requires no minimum fee for phone service and requires no periodic subscription fee for services delivered during normal working hours. This keeps you from facing big invoices for simple fixes.
- Access to Cisco Certified Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of authorized professionals with experience in planning, implementing, and managing networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected infrastructure for fixed and mobile networking.
- Application Experts Team
Progent's basic support services include system integration, Microsoft Exchange consulting, network security design, and Help Desk sharing services. Progent's Experts group offers world-class consulting expertise in specific business applications. Help offered by the Application Experts Team covers:
Dynamics GP/Great Plains Support and Programming
Microsoft Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
BI Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Support
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and SQL Server 2014 Software Programming and Troubleshooting
Oracle Management Support and Software Development
MySQL Database Administration and Application Programming
Apple Macintosh Support
Amazon Marketplace Web Service (Amazon MWS) Programming
By offering a full service one-stop source for network generalists and application experts, Progent can deliver timely, affordable, and thorough IT solutions that match the special requirements of your company.
- Sophisticated Online Connectivity Software
Secure online access allows Progent's support professionals to see precisely what your customers see. This makes it easier to produce quick solutions to issues that could otherwise demand a costly onsite service call. Sophisticated online connectivity software and experienced engineers together enable Progent to repair most network problems quickly and affordably. Progent is a pioneer in online support and remote system analysis.
- Support for Mainstream VPN Gateways
Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
- 24x7 Support for Maximum Network Availability
For offices with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained organizations whose workers require immediate recourse to a Help Desk service with effective phone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of technical experience, refined remote support software, and understanding of enterprise networking enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house IT help.
Progent adds value by offering:
- In-depth Knowledge of Microsoft's Full Range of Servers
Progent can provide world-class support for Microsoft's leading server products with services that include Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment help, Microsoft Windows Server 2008 R2 support, Microsoft Windows 2003 Server maintenance, MS Exchange 2019 Server deployment, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 configuration expertise, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to charge for phone support and on-premises help by the minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no service activation charge and requires no retainer for services provided during regular working hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every consultant to each client. The practice of documenting and organizing service records results in more effective service and eliminates a slew of typical problems such as when a service client is effectively held hostage to a consultant who refuses to let go of vital service information.
- Remote Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the few consulting companies to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, system monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.