For small and midsize businesses in Napa California, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional leverage because they are equipped with the practical background and the advanced technology to solve the majority of information system issues quickly. This lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where speedy. minor repairs somehow turn into major invoices. Progent's skill at dealing with problems quickly translates into your company conserving money.
Progent's Remote Support Tools
Over the years, Progent has developed a set of customized technologies and field-proven methodologies that allow the maximum level of efficiency for remote consulting and troubleshooting for small business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's Technical Response Center to link to your company's system without breaching network security.
Progent's proprietary customer support reporting system includes comprehensive records for the support that Progent's clients have received. Progent's team consultants have the benefit of the records of all help rendered to every client by any Progent engineer. This history of anomalies and resolutions is organized as an easily accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional extensive support databases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting experts are able to arrive at the best resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Napa California or to learn additional information about Progent's phone support options, call Progent at
Online Technical Services Available from Progent
Progent's phone-based technical service engineers possess certified skills in a comprehensive set of products and technologies. This breadth of capability permits Progent's engineers to handle virtually any problem that may occur in a small company information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To support businesses with mixed-operating system environments, Progent also provides the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to companies in Napa include:
Progent's UNIX and Linux support engineers can provide urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Progent in addition can deliver a wide range of online PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
Progent’s Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s Help Desk Co-management service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in establishing an efficient new Call Center or improving your existing one, identifying or modifying Help Desk application software to meet the unique demands of your business, or providing temporary phone support personnel to reinforce your existing Call Center team to deal with demanding situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk team of experienced information technology professionals offers your customers in Napa California rapid contact with a large support group with substantial experience providing phone consulting and online diagnostics for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's goal is to solve and not just document IT issues.
Progent's Apple Mac professionals can nurture the artistic aspect of Mac computing by offering remote consulting services and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Napa California online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT maintenance is proactive and automated. By anticipating looming trouble spots before they grow into downtime, system monitoring can ward off stressful and expensive service failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems based on multiple OS platforms.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
City | Address | Phone | Link |
Napa | 2180 Jefferson St Napa, CA 94559 United States |
(707) 819-9099 | Napa Network Support Services |
Petaluma | 755 Baywood Drive, 2nd Floor Petaluma, CA 94954 United States |
(707) 772-1334 | Petaluma Network Support Services |
San Rafael | 4040 Civic Center Drive, Suite 200 San Rafael, CA 94903 United States |
(415) 526-1400 | San Rafael Network Support Services |
Santa Rosa | 131 Stony Circle, Suite 500 Santa Rosa, CA 95401 United States |
(707) 303-4400 | Santa Rosa Network Support Services |