Immediate Remote Consulting for Napa California UNIX, Linux, or Solaris SystemsFor small businesses located in Napa California, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.

Progent's online technical support services offer exceptional value because they are equipped with the practical experience and the sophisticated technology to solve most information system problems quickly. Efficient support lowers direct costs since solutions require a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with incidental expenses by reducing or avoiding system outages and associated costs due to business disruption, upset clients, idle employees, and de-focused executives.

Progent's billing policy for online help is designed to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate scenarios where quick repairs manage to end up as large tabs. Progent's penchant for disposing of technical issues quickly results in your business conserving money.

Progent's Online Service Tools
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes that permit the maximum degree of effectiveness for remote consulting and repair for small and midsize business information networks. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to access your system remotely without breaching system security.

Progent's proprietary technical support database system stores thorough documentation of the service that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance rendered to each Progent customer by any Progent engineer. This archive of anomalies and resolutions is stored as an easily retrievable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority access to vendors' in-house support staff so Progent's online service experts can determine optimal resolutions promptly.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Napa California or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, go to Immediate Emergency Support.

Phone-based Support Services Available from Progent
Progent's phone-based technical service professionals possess advanced credentials in an extensive array of disciplines. This breadth of capability permits Progent's engineers to tackle practically any emergency that may take place in a small business information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.

To provide assistance to clients with mixed-operating system networks, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.

Remote technical services available from Progent to small businesses in Napa include:

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract projects that small businesses frequently request. Progent's rates for longer-term consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete major initiatives within budget and on time. Progent's project-based remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for small and midsize organizations with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center operations consulting. Progent's Standard Call Center support services are intended for smaller businesses who lack the budget to create an in-house Call Center but who require fast communication with a dependable Help Desk Call Center with proficient phone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

    Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics.

    Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your established organization, evaluating or customizing Help Desk software to address the particular requirements of your corporation, or providing temporary online personnel to work with your internal Help Desk team to handle high-demand situations like software transitions, major updates, or rolling out new applications.

    Progent's Call Center staff of experienced network professionals gives your customers in Napa California fast contact with a reliable support resource with extensive experience delivering phone help and remote repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a solid driver of company productivity, and Progent's policy is to fix instead of merely document IT problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Team offers phone-based and in-depth engineering support and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for Microsoft business applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To learn more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac consultants can nurture the creative components of Mac computing by providing phone-based help support and education in graphics, audio, and video. Progent's support professionals offer help in a variety of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio or video or putting together an audio/video post production facility.

    Remote Network Monitoring Services
    Progent can provide companies in Napa California online network monitoring support powered by MS Operations Manager network monitoring, adapted by Progent to suit your business so your IT support is proactive rather than reactive. By spotting emerging trouble spots before they result in full-scale emergencies, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks based on a variety of OS platforms.

How Your Napa California Company Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.

Onsite IT Consulting
Progent locations in North SF Bay Area

City Address Phone Link
Napa 2180 Jefferson St
Napa, CA 94559
United States
(707) 819-9099 Napa Network Support Services
Petaluma 755 Baywood Drive, 2nd Floor
Petaluma, CA 94954
United States
(707) 772-1334 Petaluma Network Support Services
San Rafael 4040 Civic Center Drive, Suite 200
San Rafael, CA 94903
United States
(415) 526-1400 San Rafael Network Support Services
Santa Rosa 131 Stony Circle, Suite 500
Santa Rosa, CA 95401
United States
(707) 303-4400 Santa Rosa Network Support Services




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    Progent's Microsoft-certified consultants offer organizations of any size consulting, troubleshooting, and application development expertise for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise solution that utilizes web technology for efficiently coordinating people, groups and data. Microsoft SharePoint Server provides a common spot for your workers or clients to connect to, organize, share and manipulate useful information, documents, and software and to interact with other people. SharePoint enables faster and better decisions, more effective access across groups and more streamlined business processes. Windows SharePoint Services connect workers, customers, teams and projects with the data they've created in a manner that makes data easy to locate, download and re-use. Progent's certified SharePoint consultants can assist your organization to maintain your existing SharePoint solution or migrate to the current release of SharePoint Server or to SharePoint Online.

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    Progent's Co-managed Call Center service allows your IT organization to split responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation (PSA) platform for handling service requests, ticketing, ownership, status tracking, and metrics.

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    Progent provides consulting services for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to choose, configure, and manage a WatchGuard Firewall product that aligns with your network security requirements and budget. Progent can help you to manage legacy WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.

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    Progent's Technical Response Center (TRC) provides low-cost nationwide extended hours remote troubleshooting for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Certified support professionals offer 24x7 phone help and online direct computer access to isolate and resolve network problems quickly and affordably.

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    Progent's certified failover clustering consultants can help you to evaluate the benefits of adopting Windows Server 2012 failover clustering to create an advanced fault-tolerant/disaster recovery solution, help your organization to plan and deploy a Windows Server 2012 environment, deliver online and on-premises consulting expertise and technical support for clusters composed of physical servers or virtual ones, and show you how to centralize the administration of failover clusters.

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    Progent's Microsoft-certified consultants offer online or in-person expertise to assist companies of all sizes to plan, deploy, administer, and repair a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to migrate from earlier releases of Data Protection Manager or from another backup platform, and Progent can integrate your SCDPM 2012 deployment for on premises, cloud, or hybrid datacenters. Progent offers as-needed help for fixing especially stubborn problems, or comprehensive project management services. Progent's consultants can also help you to incorporate SCDPM 2012 into an enterprise-class disaster recovery plan.

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    Progent's Microsoft-certified engineers provide technical support and IT consulting expertise for Microsoft Exchange Server 2003, Windows Server 2003, and for the complete family of Microsoft Servers. Progent's upgrade, configuration, administration, and support expertise for Microsoft Exchange 2003 Server include planning, installation, project management, local and remote troubleshooting, Help Desk Call Center support, expert security evaluation, and comprehensive IT outsourcing.

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    Progent's Wi-Fi site survey services help you to design, install and troubleshoot a Wi-Fi LAN customized for your facilities, providing your business a wireless solution that has the reception, performance, capacity, security, and hand-off ability your business needs.

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    Progent's Wi-Fi site survey and predictive modeling help you to plan, install and debug a Wi-Fi LAN adapted to your environment, offering your business a wireless solution that delivers the reception, performance, density, Quality of Service, security, and roaming ability your business requires. Wireless site survey services from Progent include remote predictive modeling for planning a Wi-Fi network and onsite site survey services for validating, tuning, and debugging a functioning wireless network.

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    Progent offers national remote phone support and consulting services for businesses who operate Sun Solaris environments or whose IT systems feature a combination of Sun Solaris and Microsoft Windows technology. Online IT help offers optimum return for your information technology dollar by protecting client productivity and shortening the hours charged for computer repair services. Advanced online support technology and experienced technicians and consultants combine to enable Progent to handle most IT issues without squandering time and money by traveling to your location. In the vast majority of cases your IT problems can be remediated by telephone or via a combination of telephone support and remote connectivity. Progent can make available Cisco certified CCIE network experts and CISSP and ISSAP premier security professionals to help you with the most challenging system issues.

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    Progent's Microsoft-certified Intune consultants can help your company to assess the business value of adopting Intune for configuring and managing your web-facing mobile devices including notebooks, smartphones, and tablets based on Windows, Apple iOS, and Android. Progent's Intune consultants can help your company to define security and compliance policies, plan and deploy test systems to confirm the appropriateness of Microsoft Intune for your environment, install Intune across your enterprise, combine Intune with System Center Configuration Manager for unified change management, and maintain your Microsoft Intune solution.

  • Windows Server 2019 integration On-site Support MCSE Expert Certified Windows 2019 Remote Support Services
  • Wireless Network Support Cisco Aironet Remote Support

  • Virtual Server Technology Specialist
    Server Virtualization IT Consultant

    With virtual server technology, companies are able to operate multiple virtual machines on one actual server. Virtual server technology enables businesses to gain all the advantages of server segmentation, but without the costs associated with purchasing extra server equipment. Virtualization is the enabling technology behind private clouds, which offer major advantages such as reducing the costs of capital equipment, facilities, and administration while improving information protection, system reliability, and disaster recovery. Other key server management options include server monitoring utilities, Microsoft WSUS, and remote system management hardware. Progent's professional server management experts can assist you with all areas of server virtualization and management to allow your business to cut costs and conserve time.

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