For small and midsize companies located in Napa California, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and disaster recovery planning.
Progent's remote technical support engineers offer exceptional leverage because they are equipped with the real-world background and the sophisticated technology to resolve the majority of network problems quickly. Efficient support lowers direct costs since solutions accumulate a smaller number of chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and associated losses stemming from business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you owe only for the services that you actually get. Unlike many online service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with situations where speedy. minor fixes somehow end up as substantial tabs. Progent's penchant for solving technical issues quickly results in your company conserving cash.
Progent's Online Service Technologies
Over the years, Progent has developed a set of optimized technologies and field-tested processes which ensure the highest degree of efficiency for online consulting and troubleshooting for small and midsize company information systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology permits the consultants of Progent's online support team to communicate with your system remotely without violating system security.
Progent's sophisticated service reporting system includes detailed documentation for the support that Progent's customers have received. Progent's team service personnel have access to the details of assistance delivered to every client by any Progent engineer. This database of problems and solutions is stored as a quickly searchable proprietary database that allows Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's advanced certifications and working associations with important industry leaders including Cisco and Microsoft make available other vast support databases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists can determine the most efficient solutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's remote support in Napa California or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's remote support engineers possess credentials in a comprehensive set of products and technologies. This broad scope of technical skills allows Progent's engineers to tackle practically any emergency likely to crop up in a small company information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.
To support customers with mixed-platform environments, Progent also offers access to consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to clients in Napa include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services address a wide range of computer technology such as network architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified management, and transitioning from older applications to current Windows or Linux-powered environments. Progent's group-oriented approach to resolving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux consultants can provide urgent online assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Apple macOS and OS X
- Sun Solaris
- IBM AIX
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure engineers, and certifies a person's networking knowledge at the master level. Cisco CCIEs can deal with the most stubborn problems surrounding network infrastructure design, installation, maintenance, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and developing workarounds or identifying program updates. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their broad experience enables them to resolve the most difficult problems rapidly. In common cases, less experienced engineers can wrestle for many hours or even days with identical problems that a CCIE can fix in a few minutes.
Few consulting organizations make CCIEs available to help small and mid-size businesses. Progent can provide quick phone access to a Cisco-qualified CCIE so you can receive timely support for severe network issues that are lowering business productivity but are beyond the scope of your ordinary network support providers. Progent's Cisco CCIE consultants can tie into your environment using advanced remote troubleshooting technology in order to perform fast, safe, and affordable diagnosis and remediation.
Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Certified MS Windows Expertise
Progent's Microsoft-expert remote support professionals offer computer troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can help your company with a wide range of platform support services such as
Windows Server 2012 R2 integration,
Windows Server 2008 installation,
Microsoft Exchange 2019 Server planning and configuration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid integration expertise,
SharePoint 2019 planning and configuration,
Skype for Business migration support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server 2011 support, and
Windows Essentials migration and cloud integration.
Progent in addition can deliver a wide range of remote PC desktop support including Windows 7 integration, preparing for to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISSP and ISSAP network security consultants offer a variety of system protection solutions that can improve the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows environment against assaults or assist your business to recuperate quickly following a damaging penetration. Security solutions offered by Progent include: in depth security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide expert remote consulting to help companies of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform integration expertise. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent can provide the skills of world-class remote consulting professionals for contract IT projects that small businesses often request. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's background in these important areas of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:
How Your Napa California Business Can Contact Progent's Remote Support Experts
Help Desk Call Center Expertise
Progent's Call Center support programs for small and midsize businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Standard Help Desk Call Center services are designed for smaller organizations who don't have the money or time to create an in-house Help Desk but who require quick communication with a reliable Help Desk with proficient phone support plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.
Progentís shared Help Desk services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, accountability, status tracking, and metrics.
Progent's Help Desk consulting support can guide you in establishing an effective new Call Center or enhancing your existing organization, evaluating or enhancing Help Desk Call Center application software to address the particular requirements of your corporation, or adding occasional phone support personnel to reinforce your internal Help Desk resources to deal with high-demand scenarios such as software migrations, major updates, or installing new business software.
Progent's Help Desk team of experienced network consultants provides your clients in Napa California instant communication with a reliable network service resource with substantial experience providing phone help and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk recognition as a major driver of business performance, and Progent's target is to fix rather than just record technical issues.
Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting staff provides remote advanced consulting support and education in key business application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. For more concerning Progent's expertise, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.
Progent's Apple Mac professionals can promote the artistic aspect of Mac environments by delivering phone-based consulting services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Apple Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as capturing or digitizing audio or video or building an audio/video post production lab.
Remote Network and Server Monitoring Services
Progent offers businesses in Napa California remote network monitoring support powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting emerging problems before they grow into full-scale emergencies, automated monitoring can avoid stressful and costly network failures. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or environments based on a variety of platforms.
To get in touch with Progent about emergency online support with UNIX/Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area