For small businesses located in Napa California, Progent provides technical support for networks powered by UNIX or Linux or for environments that feature a combination of UNIX and Windows technology. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISM-certified security engineers to handle advanced security architecture and business continuity preparedness.
Progent's online technical support services offer exceptional value because they are equipped with the practical experience and the sophisticated technology to solve most information system problems quickly. Efficient support lowers direct costs since solutions require a smaller number of billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company saves additionally with incidental expenses by reducing or avoiding system outages and associated costs due to business disruption, upset clients, idle employees, and de-focused executives.
Progent's billing policy for online help is designed to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online service firms, Progent requires no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate scenarios where quick repairs manage to end up as large tabs. Progent's penchant for disposing of technical issues quickly results in your business conserving money.
Progent's Online Service Tools
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes that permit the maximum degree of effectiveness for remote consulting and repair for small and midsize business information networks. Progent offers safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity allows the experts of Progent's Technical Response Center to access your system remotely without breaching system security.
Progent's proprietary technical support database system stores thorough documentation of the service that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance rendered to each Progent customer by any Progent engineer. This archive of anomalies and resolutions is stored as an easily retrievable proprietary knowledge base that permits Progent's remote technical professionals to communicate their experiences company-wide to make sure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and allow priority access to vendors' in-house support staff so Progent's online service experts can determine optimal resolutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Napa California or to find out more about Progent's phone support options, call Progent at
Phone-based Support Services Available from Progent
Progent's phone-based technical service professionals possess advanced credentials in an extensive array of disciplines. This breadth of capability permits Progent's engineers to tackle practically any emergency that may take place in a small business information system. Certificates earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.
To provide assistance to clients with mixed-operating system networks, Progent also provides the skills of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security experts, and CISSP-ISSAP consultants.
Remote technical services available from Progent to small businesses in Napa include:
Progent's UNIX and Linux support engineers can offer emergency online assistance for diagnosing problems within UNIX, Linux, or Solaris networks powered by leading variants of UNIX including:
Progent also offers a wide range of online desktop support such as Microsoft Windows 11 integration and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's Co-managed Help Desk services allow your IT organization to share the load for Help Desk services seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk sharing service is an advanced support solution built around the top PSA platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your established organization, evaluating or customizing Help Desk software to address the particular requirements of your corporation, or providing temporary online personnel to work with your internal Help Desk team to handle high-demand situations like software transitions, major updates, or rolling out new applications.
Progent's Call Center staff of experienced network professionals gives your customers in Napa California fast contact with a reliable support resource with extensive experience delivering phone help and remote repair service for computer environments powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Call Center perception as a solid driver of company productivity, and Progent's policy is to fix instead of merely document IT problems.
Progent's Apple Mac consultants can nurture the creative components of Mac computing by providing phone-based help support and education in graphics, audio, and video. Progent's support professionals offer help in a variety of Mac creative tools including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio or video or putting together an audio/video post production facility.
Remote Network Monitoring Services
Progent can provide companies in Napa California online network monitoring support powered by MS Operations Manager network monitoring, adapted by Progent to suit your business so your IT support is proactive rather than reactive. By spotting emerging trouble spots before they result in full-scale emergencies, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks based on a variety of OS platforms.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
City | Address | Phone | Link |
Napa | 2180 Jefferson St Napa, CA 94559 United States |
(707) 819-9099 | Napa Network Support Services |
Petaluma | 755 Baywood Drive, 2nd Floor Petaluma, CA 94954 United States |
(707) 772-1334 | Petaluma Network Support Services |
San Rafael | 4040 Civic Center Drive, Suite 200 San Rafael, CA 94903 United States |
(415) 526-1400 | San Rafael Network Support Services |
Santa Rosa | 131 Stony Circle, Suite 500 Santa Rosa, CA 95401 United States |
(707) 303-4400 | Santa Rosa Network Support Services |