For small and midsize businesses in Napa California, Progent provides technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the consultation Cisco CCIE engineers for challenging infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle high-level security architecture and disaster recovery preparedness.
Progent's remote support engineers represent exceptional leverage because they are equipped with the practical background and the advanced technology to solve the majority of information system issues quickly. This lowers direct costs since service calls accumulate fewer chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization benefits additionally in indirect costs by reducing or avoiding network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused executives.
Progent's billing policy for online support is structured to get the most out of your IT service dollar. Progent bills per minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote service organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing avoid situations where speedy. minor repairs somehow turn into major invoices. Progent's skill at dealing with problems quickly translates into your company conserving money.
Progent's Remote Support Tools
Over the years, Progent has developed a set of customized technologies and field-proven methodologies that allow the maximum level of efficiency for remote consulting and troubleshooting for small business information networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the engineers of Progent's Technical Response Center to link to your company's system without breaching network security.
Progent's proprietary customer support reporting system includes comprehensive records for the support that Progent's clients have received. Progent's team consultants have the benefit of the records of all help rendered to every client by any Progent engineer. This history of anomalies and resolutions is organized as an easily accessible proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional extensive support databases and allow fast response from vendors' in-house engineering staff so Progent's remote consulting experts are able to arrive at the best resolutions quickly.
Get Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's phone support in Napa California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.
Online Technical Services Available from Progent
Progent's phone-based technical service engineers possess certified skills in a comprehensive set of products and technologies. This breadth of capability permits Progent's engineers to handle virtually any problem that may occur in a small company information system. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Associate.
To support businesses with mixed-operating system environments, Progent also provides the skills of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical services provided by Progent to companies in Napa include:
Additional Consulting Programs Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of information technology including network architecture, email solutions, system and process security, UNIX/Linux and Windows integration, virtual server technologies for server economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes network downtime, and cuts support costs.
Progent's UNIX and Linux support engineers can provide urgent online help for diagnosing anomalies within UNIX, Linux, or Solaris systems powered by leading versions of UNIX including:
Important Linux versions for which Progent can provide expertise include:
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE certification is the premier accreditation for network professionals, and certifies a consultant's technical knowledge at the master level. CCIEs know how to resolve even the most intractable problems surrounding network design, deployment, management, protection, and troubleshooting. CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and developing alternate approaches or locating software updates. CCIEs provide excellent cost-effectiveness since their deep expertise allows them to find solutions for even the most intractable problems quickly. In typical instances, less qualified consultants can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes.
Few support organizations make CCIEs available to support small and mid-size businesses. Progent can provide quick telephone contact with a CCIE so you can receive timely help for complex network problems that are crippling business productivity but are outside the comfort zone of your local network maintenance providers. Progent's Cisco-qualified CCIE support experts can interface to your computer system via advanced remote troubleshooting technology to provide fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's popular family of networking products such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Support
Progent's Microsoft-certified online service experts can deliver computer system problem solving and IT help for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support professionals who can assist your company with a broad range of platform support services including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange 2019 Server deployment,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2016 migration and hybrid integration consulting,
SharePoint 2019 design and deployment, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server management and Office Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server maintenance, Microsoft SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server training,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of online PC desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.
CISSP and ISSAP Certified System Security Engineers
Progent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to clean up quickly after a serious penetration. Security consulting services offered by Progent include: thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; designing secure mechanisms for remote and mobile communication; protecting your email system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote support services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract projects that small companies frequently request. Billing rates for ongoing consulting tasks are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Napa California Company Can Contact Progent's Online Support Professionals
Help Desk Call Center Support
Progent's Call Center support alternatives for small and midsize organizations with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk support services are intended for small organizations who don't have the budget to create an in-house Help Desk but who need quick access to an effective Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.
Progentís Help Desk sharing services make it possible for your business to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative support solution built around the top PSA tool for handling service requests, ticketing, responsibility, progress tracking, and reporting.
Progent's Help Desk consulting services can assist you in establishing an efficient new Call Center or improving your existing one, identifying or modifying Help Desk application software to meet the unique demands of your business, or providing temporary phone support personnel to reinforce your existing Call Center team to deal with demanding situations such as software migrations, major upgrades, or installing brand new business software.
Progent's Help Desk team of experienced information technology professionals offers your customers in Napa California rapid contact with a large support group with substantial experience providing phone consulting and online diagnostics for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center the reputation as a solid enabler of business efficiency, and Progent's goal is to solve and not just document IT issues.
Business Applications Services: Training, Custom Programming, and Integration
Progent's Applications Experts staff offers online advanced engineering support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and MS Excel. For more about Progent's expertise, programming, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Progent's Apple Mac professionals can nurture the artistic aspect of Mac computing by offering remote consulting services and training in imaging, audio, and motion video. Progent's support professionals offer help in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific procedures such as scanning or digitizing audio/video or building an audio/video production studio.
Online Network Monitoring Services
Progent can provide companies in Napa California online computer system monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so that your IT maintenance is proactive and automated. By anticipating looming trouble spots before they grow into downtime, system monitoring can ward off stressful and expensive service failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or systems based on multiple OS platforms.
To get in touch with Progent about urgent remote help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area