For small and midsize businesses located in Napa California, Progent provides support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX and Windows technology. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the services of CISA and CISM-accredited security consultants to handle high-level security architecture and business continuity preparedness.
Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and the advanced tools to resolve most network issues quickly. Efficient support reduces direct costs since solutions accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending an engineer to your location. Your company benefits additionally with incidental costs by minimizing or eliminating network outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted management.
Progent's pricing policy for online help is designed to get the most out of your IT service dollar. Progent bills by the minute for phone assistance, so you pay just for the services that you actually get. Unlike typical remote service organizations, Progent asks for no startup charge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from situations where speedy. minor solutions manage to end up as major bills. Progent's penchant for solving problems efficiently translates into your company spending less money.
Progent's Remote Service Tools
Over time, Progent has fine tuned a collection of customized technologies and proven methodologies which promote the highest level of effectiveness for remote technical support and troubleshooting for small and midsize company IT networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to link to your company's computer system without compromising system security.
Progent's sophisticated service reporting system keeps thorough documentation describing all support that Progent's customers have been provided. Progent's team service personnel have the benefit of the details of services provided to each client by any Progent engineer. This archive of trouble tickets and repairs is stored as a readily accessible internal knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's remote consulting experts can find the best solutions promptly.
Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Napa California or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.
Phone-based Technical Support Services Available from Progent
Progent's online technical support engineers possess certified skills in a comprehensive array of disciplines. This wide range of technical skills permits Progent's engineers to tackle practically any emergency that may take place in a small company network. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional (CCVP), CCDA and CCDP.
To help customers with mixed-platform networks, Progent also offers the services of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.
Remote services Offered by Progent to small businesses in Napa include:
Additional Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and macOS and OS X online consulting services cover a broad array of computer technology including system infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and migration from legacy systems to current Windows or Linux-powered environments. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX/Linux support engineers can offer emergency remote help for diagnosing problems within UNIX/Linux systems based on leading versions of UNIX including:
Major Linux versions for which Progent offers expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- SCO UNIX
- Silicon Graphics IRIX
- SUSE Linux
- Debian GNU/Linux
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and certifies a consultant's network technology skills at the master level. Cisco CCIEs can resolve even the most intractable issues encountered in network design, deployment, administration, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco qualified CCIEs provide exceptional value because their broad expertise permits them to find solutions for even the most difficult problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco-qualified CCIE so your company can receive urgent support for severe network issues that are hurting worker efficiency but are beyond the experience of your ordinary IT service providers. Progent's Cisco-qualified CCIE consultants can connect to your network via state-of-the-art remote support tools to provide quick, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network products.
Authorized Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide variety of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 installation,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 migration, Microsoft Exchange 2013 configuration,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2016 migration and hybrid integration expertise,
SharePoint Server 2019 design and integration, Microsoft Teams integration, Skype for Business Server migration support, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server planning,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of online desktop services including Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.
CISSP and ISSAP Certified System Security Specialists
Progent's certified CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to clean up rapidly after a serious penetration. Security solutions available from Progent cover in depth network security audits using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious attacks; integrating firewalls; establishing safe techniques for remote and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises resources along with public cloud services. To help you to incorporate cloud services with networks, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent offers the services of seasoned online consulting professionals for contract IT projects that small companies frequently request. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special areas of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based online consulting solutions include:
How Your Napa California Company Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Services
Progent's Help Desk Call Center support programs for small and midsize companies with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk services are ideal for smaller organizations who lack the budget to build and maintain an internal Call Center but who need quick response from a dependable Call Center with professional phone support plus the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís shared Help Desk services make it possible for your business to share the load for Help Desk support transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and subject matter experts. Progentís Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
Progent's Help Desk consulting services can support you in establishing an effective new Help Desk or enhancing your current organization, selecting or customizing Help Desk Call Center application software to address the unique needs of your company, or adding occasional phone support personnel to reinforce your internal Call Center resources to deal with demanding events such as software migrations, major updates, or installing brand new business software.
Progent's Call Center team of veteran information technology consultants offers your customers in Napa California fast assistance from a dependable technical support resource with years of background offering telephone-based help and remote diagnostics for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center perception as a key contributor to company success, and Progent's goal is to fix rather than simply track IT issues.
Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Team offers remote advanced consulting expertise and education in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Office Excel. To find out more information on Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Mac consultants can nurture the artistic components of Apple Mac environments by providing remote help support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with common projects such as scanning or digitizing audio or video or establishing an audio/video production facility.
Remote Network and Server Monitoring Services
Progent can provide companies in Napa California online network monitoring support centered around MS Operations Manager network monitoring, customized by Progent to accommodate your business so that your IT maintenance is proactive rather than reactive. By spotting potential issues before they expand into network outages, proactive monitoring can head off disruptive and costly service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or networks that incorporate a combination of platforms.
To contact Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or refer to Contact Progent.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area