Fast Online Support for Napa California IT Networks
Immediate Phone Support for Napa SystemsFor companies in Napa California, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.

Progent's online support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced technology required to solve most network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive online technical support know-how is especially valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. Unlike many online service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes that promote the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to interface to your computer system remotely without compromising corporate security.

Progent's advanced customer support database application maintains thorough histories describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of assistance rendered to each Progent client by every consultant. This history of issues and resolutions is organized as a quickly exploitable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote consulting experts can find optimal resolutions in the least time.

Remote support services provided by Progent to companies in Napa California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's special online consulting services include:

  • Call Center Support
    Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues.

    Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your established organization, selecting or customizing Help Desk application software to handle the unique demands of your company, or providing temporary online staff to reinforce your internal Call Center group during high-demand events such as software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center team of seasoned network professionals provides your customers in Napa California instant contact with a large support resource with years of experience providing telephone-based help and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a significant enabler of company productivity, and Progent's aim is to solve instead of merely report network issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team provides remote advanced consulting support and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, programming, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Napa California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By detecting looming issues before they cause downtime, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a variety of platforms.
How Your Napa Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and startups in Napa California, Progent's online computer support engineers can deliver expert and affordable IT support whenever your organization needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to fix computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your Napa organization deals with a local freelance support technician or maintains a full time IT staff that can handle ordinary computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to address unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Napa California
Progent's online IT consulting services allow your Napa company to enjoy the advantages of timely, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic value by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    With most offices in Napa California, local computer support resources, whether consisting of freelance consultants or a full-time maintenance staff, can resolve typical network issues. However, serious problems can spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service professionals give you an easy, quick, and economical solution to augment your regular resources and to transfer valuable information to improve your ability to deal with future problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller businesses commonly depend on individual freelance consultants. While freelance consultants have less internal costs than larger support firms and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of fallback personnel may require your business to go without assistance during an emergency. As your company grows, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service experts to insure your IT system is always up and running.

  • Build a Solid Foundation for Smooth Expansion
    Companies typically begin with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. These badly designed systems need careful assessment, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture that can deliver the solid foundation to handle critical business requirements and facilitate downstream growth.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller companies need advice and technical education to navigate through an ever more complicated maze of technology alternatives capable of promoting business growth and improving efficiency. Businesses hardly need a network consultant who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT experience, refined support software, and understanding of enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.



An index of content::



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    Reseller Anti-Virus

    E-Mail Guard by Postini offers constantly updated spam and virus filtering, data filtering, and protection from email-based directory harvesting and DSA attacks. Progent is a Postini aggregator and support specialist. If your business is too small to qualify for a regular Postini license, you can still get the use of Postiniís Perimeter Management services through Progentís E-Mail Guard anti-spam and antivirus service offering. Progentís certified e-mail protection consultants can show you how to create an email security strategy that includes anti-spam and virus defense technologies and policies.

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    Network monitoring ordinarily entails observing a system's resource utilization in order to uncover throughput bottlenecks or troubleshoot hardware or program problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free monitoring utilities that run under Linux and can be deployed to observe mixed-platform networks where Linux and Windows operate together. Progent's network support engineers can show you how to use both these tools to tune and troubleshoot your network. Progent's UNIX support professionals provide small companies and developers assistance with managing and supporting UNIX/Linux and Solaris networks that coexist with Microsoft-based products.

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    Microsoft supports transparent hybrid environments that combine Office 365 and on-premises Exchange systems. This permits you to have specific Exchange mailboxes hosted on your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consultants can assist you with any phase of designing, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and within budget.

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    Progent's Microsoft certified consultants offers remote and on-premises support services to assist you to manage, maintain, and repair computers based on Microsoft Windows 7 and can also provide help with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, data and identity protection, disaster recovery, online access, mobile device integration, wireless configuration, and remote system monitoring.

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    Progent's ProSight Virtual Hosting outsourcing offers comprehensive hosting of a small organization's servers in a solution that gives the maximum degree of dependability and expandability and is in addition easy to transfer to any data center. ProSight Virtual Hosting and management options are built upon proven virtualization architectures that enable small companies with multi- platform environments to economize significantly on the expense of capital equipment, infrastructure support, and network administration while benefiting from world-class reliability and an unprecedented degree of vendor independence.

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    Fault Tolerant Branch office Network Information Technology Consulting

    Progentís non-stop interoffice connectivity and 24x7 network connection consultants can help small organizations create zero-downtime Interoffice connectivity via fully redundant system architectures featuring automatic failover. Progentís Cisco Certified Internetwork Experts can design and deploy ultra-reliable Inter-office connections based on non-stop EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over can provide affordable non-stop interoffice networking.

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    Small Business Computer Consultants

    If you have a company IT system with 10 to 50 desktop clients, Progent's network outsourcing services free your company from over-reliance on single freelance consultant while giving you cost-effective and dependable access to enterprise-class technical expertise. By delivering IT consulting help when you require it, offering advanced expertise for key technologies, offering unique support such as automated server monitoring, and billing only for support you use, Progent gives you an economical solution for optimizing the productivity and profitability of your small business information system. Progent is the smart way for small organizations to create and maintain a reliable and safe IT system and to have fast access to the experienced consulting typically restricted to enterprises who are able to afford a large internal IT group.

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    Cisco's PIX 500 Series firewalls have reached end of life and Cisco might not offer support these legacy devices. Progent continues to offer consulting assistance for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you determine if you should move up to next generation firewall products from Cisco. Progent's Cisco-certified specialists can help your company plan and carry out an efficient migration to Cisco ASA 5500-X Series firewalls following industry best practices.

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  • Outsourced Programming Custom Software
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    If you need assistance creating, improving, or repairing business aplications for Microsoft Windows, any version of Linux, or the Web, Progentís team of program developers, database designers, and project managers can make sure you get the project completed on schedule and within budget. Progent's experienced software programmers offer affordable and efficient remote consulting for jobs as small as writing Vidual Basic scripts for Excel or as large as rolling out mission-critical RDBMS applications based on Microsoft SQL Server or Oracle.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their operations by automating crucial sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales processes, vendors can expand their reach, reduce their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide application programming, workflow integration, project management support, and mentoring so you can cut development time and costs and speed up your return on investment.

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  • 24/7 Cisco VPN Remote Technical Support
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    Cisco's network security and remote connection products for small organizations offer a comprehensive line of manageable security products to help safeguard your local and remote network infrastructure. Cisco's Virtual Private Network line includes switches, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional consulting staff includes field-proven engineers with Cisco CCIE and Cisco Certified Network Professional qualifications who can help your company to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and other Cisco security solutions that fit best with your business goals.

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    Progent can help small and medium-size organizations to configure unified remote endpoint management tools for maintaining endpoints used by telecommuters.

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    Progent's expertise providing Microsoft .NET support and Microsoft SQL Server consulting, and Progent's application development experience with VBasic, XML, and other developer platforms make it possible to create custom line-of-business applications and eCommerce environments that integrate transparently with Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains management reporting consultants can help you create reports that allow you to track your business more effectively, transforming raw data into useful insights into your business.

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    Medium-size companies can derive all the benefits of Operations Manager 2007 and have fast availability of Progentís Microsoft and Cisco Premier Certified network support experts. Thanks to Progent's economically priced network support programs, medium-size businesses can choose a basic co-sourcing service program based on Microsoft System Center Operations Manager 2007 with network monitoring, automated warnings, comprehensive system analysis, Help Desk Call Center, and remote troubleshooting. For businesses with line-of-business applications who need high availability networking, Progent offers a complete round-the-clock outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to offer medium-size company information systems enterprise-class availability, security and productivity.

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    For Windows desktop virtualization, Progent can provide the support of a Citrix-certified XenDesktop expert who can assist your company to plan a XenDesktop solution that maximizes the business value of your information network; configure XenDesktop technology with your servers, end-user computers, and peripherals; upgrade your older virtual desktop software to current versions of XenDesktop; and provide advanced remote technical support. Progent can also train your IT staff to adhere to best practices to manage XenDesktop efficiently.

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    Small to middle size businesses can now get all the benefits of Operations Manager and also have quick access to Progentís Microsoft and Cisco Premier IT consulting professionals. With Progent's affordably priced IT support programs, small and midsize businesses can select a basic System Center Operations Manager-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Operations Manager to provide small business information systems enterprise-class reliability, protection, and performance.

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    Progent's management team includes industry veterans with years of experience delivering computer consulting, troubleshooting, and strategic IT planning to businesses ranging in size from small offices to Fortune 500 companies. Great support requires great personnel, and Progent stands out by having assembled a management team that can provide businesses with the best service value available anywhere.

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    Progent's Microsoft-certified consultants can assist you you to calculate the advantages of Windows Server 2008 for your business, develop test systems and rollout plans, integrate Windows Server 2008 with your IT infrastructure and applications, educate your IT personnel how to run new management utilities, and deliver ongoing consulting and technical support via budget-friendly options such as Helpdesk service and remote technical support.

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    For small and midsize companies, computer security and information assurance and regulatory compliance can be too complex to master yet too risky to ignore. The largest biggest institutions have been breached, and the top cloud service providers have on occasion been taken down. It looks as though there's nowhere to hide. Progent has made it economical for small and midsize companies to implement critical security projects effectively by providing the advantage of billed time to the closest minute with no minimum billing for remote support. You have the help of a world-class computer consultant to deliver just the help you need whenever you need it. Progentís CISA, CISM, GIAC, CISSP and ISSAP certified security experts can assist your business with any aspect of network security including security assessments, malware defense and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and designing a comprehensive security strategy.

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    Progent's Microsoft certified engineers can assist your company to test Microsoft Windows 7 to confirm application compatibility and to determine its performance and stability operating with your applications. Progent's consultants can also show you how to evaluate the potential strategic value of adopting Windows 7. If Windows 7 makes sense for your business, Progent can help you to design and implement a non-disruptive upgrade to Windows 7 from a previous release of Windows.

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    Progent's ProSight Email Guard uses the technology of leading data security companies to deliver centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.

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    Progent's SonicWall firewall consultants can show you how to deploy, manage, and troubleshoot SonicWall firewall appliances including the current SonicWall TZ and NSa Series of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall security gateways into a complete security solution and design security into your business practices.

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    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance issues.

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    Progent's Microsoft-certified consultants can assist organizations of all sizes to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and libraries; plan, deploy, and manage private clouds, VMs, and VMM services in SCVMM 2012; and integrate SCVMM with SCOM 2012 for comprehensive monitoring. Progent can assist your business to migrate from an older edition of System Center Virtual Machine Manager or from another virtualization management platform, and Progent can help you to optimize and repair your existing SCVMM 2012 ecosystem to make sure you realize maximum return on investment.

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    Progent's Cisco CCIE wireless network experts can provide online or on-premises integration and debugging services to assist you to design, implement, upgrade, optimize, administer and troubleshoot Aironet wireless AP deployments of any size or architecture. Progent's Cisco wireless controller experts can also help you to integrate your wireless environment with your wired network and cloud-based resources to build an enterprise connectivity solution that is simple to administer and scale. Progent also can provide affordable Wi-Fi site surveys to help you to decide the most efficient selection, location and setup of Aironet Wi-Fi APs to accommodate your unique office layout, construction, and expected workloads.

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    Progent's Network Helpdesk Outsourcing Support Services for desktop support are intended specifically for small businesses who need immediate availability of a Help Desk Call Center with expert telephone support and effective escalation options but who must work within a limited information technology budget. Key features of Progent's Help Desk Outsourcing Services are Help Desk Call Center Phone Support, Secure Remote Access Provisioning, System Evaluation, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Help Desk Applications Selection and Integration.

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    Progent's Experts Group provides support in important areas including Apple OS networking and programs; Expertise for Linux-powered, UNIX, and Sun Solaris environments; MRP, Enterprise Resource Planning, or CRM customization; Line-of-business and specialized program help; CIO, business analyst, and project management outsourcing; Special applications development and deployment; Web, eCommerce, EDI, and customer information portal design and deployment; DBM support and performance help; Management information expertise; and Telecommunications architecture consulting.

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    Progent's disaster recovery support and business continuity consultants can show you how to design a disaster recovery strategy in case of an IT network catastrophe. Progent can help you create a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also help you create an affordable, zero-downtime network solution that takes into account availability issues involving a wide range of network technologies and processes.

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    Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, enhancing and troubleshooting SCOM environments and can provide organizations of any size advanced online or on-premises consulting support for SCOM 2012. Progent can help you to design an architecture for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your datacenter effectively, whether your datacenters are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also assist you to import and set up Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric and both Microsoft and third-party applications and services. Also, Progent can provide responsive online or onsite troubleshooting to assist you to fix serious problems uncovered by System Center 2012 Operations Manager.

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