Immediate Online Troubleshooting for Napa California Information Networks
For organizations located in Napa California, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided remote support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-qualified security consultants to help with high-level security architecture and diagnostic issues.
Progent's online support experts provide excellent value because they have the practical background and are equipped with the advanced tools required to resolve the majority of network issues quickly. Efficient support reduces direct costs since solutions require fewer chargeable consulting minutes. Online support also avoids the cost of dispatching an engineer to your site. Your organization benefits even more with indirect costs by minimizing or eliminating system outages and related losses due to business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote technical support know-how is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's pricing policy for online support is structured to stretch your IT service investment. Progent charges per minute for phone assistance, so you owe just for the services that you actually get. In contrast to typical remote support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for pricing prevent scenarios where speedy. minor repairs somehow end up as big tabs. Progent's penchant for solving technical issues efficiently means your business saves money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized technologies and field-proven processes that promote the maximum degree of efficiency for remote engineering help and repair for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to connect to your company's computer system without violating network security.
Progent's sophisticated customer support reporting system keeps detailed histories describing all service that Progent's clients have received. Progent's staff service personnel have access to the specifics of assistance provided to each Progent customer by any engineer. This history of trouble tickets and solutions is structured as a conveniently retrievable proprietary database that enables Progent's online support experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with major industry leaders including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's remote service experts can arrive at the most efficient solutions quickly.
Online services available from Progent to customers in Napa California include:
Authorized Microsoft Windows Experts
Progent's Microsoft-certified online support professionals can provide computer troubleshooting and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can help you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Microsoft Exchange 2010 management,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Skype for Business Server migration consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a broad array of cost-effective desktop support services to help your business to install, configure, troubleshoot, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include providing Microsoft Windows 10 integration help as well as Microsoft System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Network Problem Solving
The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for networking professionals, and validates a person's network technology knowledge at the master level. CCIEs can handle the most challenging challenges surrounding network planning, deployment, maintenance, protection, and troubleshooting. CCIEs work on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network management utilities and developing alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness since their depth of experience enables them to fix problems quickly. In common cases, less seasoned service providers can wrestle for hours or days with identical problems that a CCIE can resolve in a few minutes. Progent's Cisco CCIE support experts can tie into your environment using the latest remote support tools in order to provide efficient, safe, and economical diagnosis and remediation.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of infrastructure products. Cisco infrastructure consulting provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch consulting services, Nexus switch consulting and support services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Wireless Access Points deployment help, Cisco WiFi controllers consulting, Cisco VPN Integration assistance, and SIP and CUBE infrastructure solutions for SIP trunks and CUBE integration consulting. Progent also offers remote and on-premises Wi-Fi site surveys to help you to optimize your Wi-Fi ecosystem.
CISM and CISSP Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance experts offer a variety of system protection solutions that can bolster the defenses of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or assist your company to recuperate rapidly following a serious penetration. Security solutions available from Progent include: comprehensive data security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from virus and worm assaults; installing firewalls; designing secure techniques for off-site and mobile communication; securing your email infrastructure against spam and DHA attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration
Progent offers advanced online consulting to help companies of any size connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent process for restoring services quickly following an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to design, deploy, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere experts have in-depth experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists offer online support services to cover a wide spectrum of computer technologies such as network infrastructure, email systems, system and operational security, plus UNIX and Windows coexistence. For server hardware consolidation and easy management in networks that combine Linux with Windows, Progent can provide VMware vSphere consulting and Citrix XenServer support. Progent can also help with migration from older applications to MS Windows or Linux solutions. Progent's group-oriented approach to resolving technical problems enables quick escalation, when required, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Important Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight line of network management outsourcing services covers all key areas of modern networking such as email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become lost or damaged as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so any looming issues can be resolved before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's ability to stop or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows clients to execute major initiatives economically and on schedule. Progent's project-based remote consulting services include:
How Your Napa Company Can Contact Progent's Remote Support Professionals
Help Desk Call Center Services
Progent's Help Desk Call Center service options for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Call Center services, co-managed Help Desk services, and Call Center process consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end solution that manages all facets of remote desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and reporting. Progent provides help desk services at a substantial discount from Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support seamlessly between your IT team and Progent's large roster of seasoned technical support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced service desk solution based on the leading professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Progent's Help Desk team of veteran network consultants gives your clients in Napa California quick communication with an efficient support resource with substantial background delivering telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a solid enabler of business performance, and Progent's aim is to fix and not merely track IT problems.
- Business Applications Support: Training, Custom Programming, and Problem Solving
Progent's Applications Experts Group provides online and in-depth consulting expertise and education in specific application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft business applications such as CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's expertise, customization, and education services, visit Progent's Applications Experts Services.
- Unified and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS networks that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent offers businesses in Napa California online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so that your IT support is proactive rather than reactive. By exposing possible trouble spots before they cause crashes, automated monitoring can minimize disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows networks, or systems that incorporate a combination of operating systems.
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new ventures in Napa California, Progent's online computer support engineers are ready to provide professional and affordable IT help whenever your company requires it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.
Even if your Napa business relies on a local independent support technician or maintains a full time IT staff that can handle ordinary computer issues, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either lack the time or the experience to fix sudden system emergencies or particularly complex integration projects.
Features of Progent's Remote Network Services for Napa California
Progent's online support, Internet-based repair, network security expertise, and system administration services offer businesses in Napa California unparalleled leverage for your support budget. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system management, Progent's professionals can deliver your business world class network support while allowing you to avoid the cost and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:
- Immediate Phone Access to Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to offices in Napa California and is also ideal for customers in geographic regions that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, technical information, and continuing education.
- By the Minute Billing to Reduce Costs
Progent provides remote help on a per-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for online help and imposes no monthly subscription fee for services provided during regular working hours. This saves you from paying big invoices for routine fixes.
- Access to Cisco Network Design Professionals
Progent's registered experts for Cisco can provide help from authorized specialists who have skill in planning, implementing, and managing networking solutions based on Cisco products. Progent can provide a CCIE or CCNP to show you how to build fast, reliable, and secure connectivity for wireline and wireless networking.
- Application Experts Consulting
Progent's core consulting services consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk Co-management services. Progent's Experts Team can provide in-depth consulting support in specific application areas. Help offered by the Application Experts staff covers:
Microsoft Dynamics GP/Great Plains Consulting and Customization
MS Project Support
Office 365 solutions consulting
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and VBA Programming
Office Word and Office 365 Word Consulting
BI Reporting Development and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Programming, and SQL Server 2014 Software Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management and Software Development
Apple Mac Consulting
Amazon Marketplace Web Service Programming
By providing a full service one-stop resource for network generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that match the unique needs of your business.
- State of the Art Remote Connectivity Software
Protected remote access permits Progent's support experts to observe exactly what your customers see. This makes it possible to find quick solutions to issues that might otherwise demand a costly personal visit. State-of-the-art online access tools and experienced engineers together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online support and automated system tracking.
- Support for Leading VPN Gateways
Progent can provide secure Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Support for High Network Uptime
For organizations with mission-critical applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this offering can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended especially for budget-constrained organizations whose workers need immediate recourse to a Help Desk service with expert telephone support and complete escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical expertise, fine tuned support software, and familiarity with corporate IT allow companies to avoid the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.
Progent stands out by offering:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Certified Knowledge of Microsoft's Entire Range of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 support, Windows 2003 Server upgrades, Microsoft Exchange Server 2019 planning and configuration, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 integration expertise, MS SQL Server 2017 planing and migration, SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for remote support and on-premises help per minute. As a result, you pay exclusively for received services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast fixes so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Companies who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and productive.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.