Fast Online Support for Napa California IT Networks
For companies in Napa California, Progent provides online support for networks based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-certified security experts to handle high-level security architecture and diagnostic jobs.
Progent's online support experts provide exceptional value due to the fact that they have the practical experience and are equipped with the advanced technology required to solve most network problems rapidly. Efficient support lowers immediate expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated costs resulting from business disruption, upset clients, idle employees, and distracted management. Progent's extensive online technical support know-how is especially valuable for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. Unlike many online service firms, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate scenarios where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for disposing of technical issues efficiently means you spends less money.
Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes that promote the highest level of efficiency for remote engineering help and repair for information networks of any size. Progent offers protected VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's online support team to interface to your computer system remotely without compromising corporate security.
Progent's advanced customer support database application maintains thorough histories describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of assistance rendered to each Progent client by every consultant. This history of issues and resolutions is organized as a quickly exploitable proprietary knowledge base that allows Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close relationships with key technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit quick response from vendors' internal product engineers with the result that Progent's remote consulting experts can find optimal resolutions in the least time.
Remote support services provided by Progent to companies in Napa California include:
Authorized MS Windows Experts
Progent's Microsoft-premier online support professionals can provide computer system troubleshooting and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting professionals who can assist you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration,
Exchange 2010 management,
SharePoint 2019 design and configuration, SharePoint 2016 migration support, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration, and Microsoft Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
SBS Server consulting, and
Windows Essentials cloud integration.
Progent also can deliver a broad range of cost-effective desktop consulting and support services to assist you business to deploy, configure, troubleshoot, and manage desktop PCs and laptops based on Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and indicates a consultant's networking skills at the master level. Cisco CCIEs can deal with even the most stubborn challenges surrounding network planning, deployment, maintenance, protection, and repair. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their depth of expertise permits them to find solutions for problems rapidly. In typical instances, less experienced service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can fix in minutes. Progent's Cisco CCIE support experts can communicate with your environment via the latest on-line troubleshooting technology to provide quick, safe, and affordable diagnosis and remediation.
North SF Bay Area Contact Information:
Progent offers consulting services and onsite technical support throughout the North Bay areas of Marin, Sonoma and Napa Counties.
Progent locations in North SF Bay Area
Progent's CCIEs can provide consulting for the entire range of Cisco's top-selling selection of connectivity devices. Cisco networking support provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and troubleshooting, Cisco routers setup and debugging, Catalyst switch consulting services, Nexus switch consulting, Cisco Meraki switches configuration and management, Cisco Unified Communications Manager and CallManager configuration and troubleshooting, Cisco VoIP phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki wireless AP layout and set up, Aironet APs planning and integration support, Cisco wireless controllers support Services, Cisco Security and VPN Consulting help, and SIP and CUBE integration solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to help you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Premier Network Security Consultants
Progent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security services that can improve the defenses of your Microsoft Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or assist your business to recuperate rapidly after a damaging breach. Security solutions offered by Progent include: comprehensive data security and compliance analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after malicious assaults; integrating firewalls; building safe architectures for remote and mobile access; defending your email system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced online consulting services to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration consulting. Progent has over 20 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and test a repeatable process for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist your organization to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have in-depth experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help your organization to build a completely virtualized Software Defined Data Center that can be provisioned or migrated in minutes and managed with a high degree of automation independent of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based consulting services to cover a broad array of information technologies including network infrastructure, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server economization and easy administration in environments that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with migration from older applications to MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex situations. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced technology used by many of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to defend endpoints and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also help you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness either to stop or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT programs. Billing rates for ongoing development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's special online consulting services include:
How Your Napa Business Can Contact Progent's Online Technical Support Experts
Call Center Support
Progent's Call Center programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk services, and Call Center operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to handle challenging issues.
Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk Call Center or enhancing your established organization, selecting or customizing Help Desk application software to handle the unique demands of your company, or providing temporary online staff to reinforce your internal Call Center group during high-demand events such as software migrations, major updates, or rolling out brand new business software.
Progent's Call Center team of seasoned network professionals provides your customers in Napa California instant contact with a large support resource with years of experience providing telephone-based help and remote diagnostics for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk the reputation as a significant enabler of company productivity, and Progent's aim is to solve instead of merely report network issues.
- Applications Services: Education, Custom Programming, and Integration
Progent's Applications Consulting Team provides remote advanced consulting support and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's expertise, programming, and training offerings, see Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Remote Hybrid Network Monitoring Services
Progent can deliver organizations in Napa California online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so that your network maintenance is proactive and automated. By detecting looming issues before they cause downtime, proactive monitoring can minimize inconvenient and expensive service failures. Progent can also provide help with network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that support a variety of platforms.
To contact Progent about urgent remote expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent.
For organizations and startups in Napa California, Progent's online computer support engineers can deliver expert and affordable IT support whenever your organization needs it. More than a decade of delivering online repair services has earned Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine online access tools to fix computer problems rapidly while avoiding the cost and lost time associated with in-person support visits.
Even if your Napa organization deals with a local freelance support technician or maintains a full time IT staff that can handle ordinary computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent remote expansion of your on-site resources in cases when your regular service personnel either lack the time or the expertise to address unexpected system emergencies or especially challenging integration projects.
Benefits of Progent's Network Help for Companies in Napa California
Progent's online IT consulting services allow your Napa company to enjoy the advantages of timely, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will derive added strategic value by becoming more available, efficient, and secure. Advantages to your company include:
- Convenient virtual extension of your on-site support resources
With most offices in Napa California, local computer support resources, whether consisting of freelance consultants or a full-time maintenance staff, can resolve typical network issues. However, serious problems can spring up when local support personnel are overstretched or unavailable, and some trouble may be associated with technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service professionals give you an easy, quick, and economical solution to augment your regular resources and to transfer valuable information to improve your ability to deal with future problems in-house.
- Reduced Dependence on Freelance Consultants
For IT support, smaller businesses commonly depend on individual freelance consultants. While freelance consultants have less internal costs than larger support firms and can often charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of fallback personnel may require your business to go without assistance during an emergency. As your company grows, system unavailability and trouble with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of reserve service experts to insure your IT system is always up and running.
- Build a Solid Foundation for Smooth Expansion
Companies typically begin with an information architecture implemented on a modest budget. Without a proper infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. These badly designed systems need careful assessment, intelligent long-term planning, and wide technical expertise to upgrade to a network architecture that can deliver the solid foundation to handle critical business requirements and facilitate downstream growth.
- Work with Problem Solvers Instead of Technology Resellers
Smaller companies need advice and technical education to navigate through an ever more complicated maze of technology alternatives capable of promoting business growth and improving efficiency. Businesses hardly need a network consultant who is attempting to sell a specific vendor's products. IT consulting and product sales can result in a situation where the recommended
solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to align technical consulting with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT experience, refined support software, and understanding of enterprise networking enable offices to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.
Progent adds value by offering:
How Does Our Company Start Receiving Remote Network Support from Progent?
- In-depth Expertise in Microsoft's Entire Family of Server Platforms
Progent offers world-class support for Microsoftís leading server platforms with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange Server 2019 deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 moves, plus MS SQL Server 2019 integration consulting, MS SQL Server 2017 migration, SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.
- Value Pricing
Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal working hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be forced to allow minor problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient.
- 24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the few IT service firms to provide 24x7 remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating potential issues before they result in lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.