Professional Remote Technical Support for Naperville, Illinois Computer Networks from Certified Engineers
Small businesses have traditionally been ignored by large IT support organizations. Many small businesses allow themselves to grow excessively dependent on freelance engineers or small consulting organizations who don't have the bandwidth or broad knowledge to respond promptly or effectively to technical emergencies. Still other small companies turn to giant support providers staffed with personnel trained to provide standardized fixes for common issues but who do not have the background and versatility to deal with the variety of configurations and lack of standards typical of small business information systems.

Progent's proven methodology for delivering affordable and successful technical service to small businesses has made Progent among the most respected Microsoft-certified IT service organizations in the United States. Progent has provided remote help to businesses in every state in the country (refer to Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network support staff. This can reduce expenses and help meet schedules for big IT initiatives like software development, disaster recovery planning, network security audits, merging datacenters, or software migrations.

Progent can also offer the services of certified experts to assist your business to plan and implement a sensible cloud computing strategy.

Core Technologies Serviced by Progent for Naperville, Illinois Business Networks
As a Microsoft-certified Partner consulting company that maintains a large team of Cisco qualified CCIE network consultants and Apple accredited consultants, Progent provides urgent assistance and low-cost remote consulting to Naperville, IL companies for a wide array of information technologies including:

Support Delivery Options for Naperville, Illinois Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering computer support services is based on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Model ensures rapid response, comprehensive activity records, dependable follow-up, and tight cost control across a range of IT support delivery modes that include online troubleshooting, onsite help, high-end consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center provides emergency and scheduled online support for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network problems without the cost or delay of in-person service calls. The background of Progent's IT consultants makes it possible to handle most network issues rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent bills per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out additional information about Progent's online network support expertise.

  • On-site Support
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's online support experts to give small companies the ideal combination: hands-on service professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for on-site service calls is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about how and why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need fast and reliable access to a professional Helpdesk with efficient phone support, remote troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually have limited IT budgets and can provide scant management bandwidth for handling network support, Progent's Contact Center Services could be the most cost-effective option to make sure that business computer systems stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small companies affordable access to world-class consultants who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, high availability it system consulting, server virtualization solutions, plus integration, programming and support for business software such as financials, ERP, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as site moves and massive system migrations, longer term projects like management reporting software programming and customization, relational database application development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of availability, protection, and performance than is feasible with the type of on-site data center that is practical for most small businesses. Since Progent uses the same data centers that host the gear of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, security and performance is constantly tracked, and systems and data files are regularly archived and available for full and prompt restoration. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small company's servers in a setting that not only provides the highest degree of availability and scalability but that is also simple for customers to transfer to another service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow companies with mixed networks to save significantly on the costs of hardware, infrastructure support, and network management while achieving enterprise-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can support the multi- OS and non- standardized environments common with small businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtualized host is quick, safe, and affordable. This avoids becoming a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote consulting support to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to address the complete threat lifecycle including protection, detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and virtual machines that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you’re planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to assess your organization's preparedness either to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more complex array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can help with complex security programs like SIEM solutions to help companies meet industry guidelines and statutory mandates for IT information protection and incident reporting.

The breadth and depth of Progent's engineering team bring a unique array of benefits to customers wishing to maximize the business value of their information system within a realistic budget. These advantages include:

  • Best Methodology
    Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the forefront of IT support, executing a broad variety of IT projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for resolving real-world IT problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for online support and on-site help by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many support firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity eliminates king-size invoices for fast repairs. Another advantage of by-the-minute pricing is that customers will be less tempted to allow less critical problems to fester until they grow into major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by each staff member to every customer. The discipline of detailing and organizing support records allows more effective service and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who won’t release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has little competition. Small businesses who utilize freelance consultants or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and tested processes to make their networks more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Naperville, Illinois company wants to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















© 2002- 2019 Progent Corporation. All rights reserved.


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