Immediate, Low-cost Remote Computer Help for Naperville, Illinois Small Businesses
For over twenty years, Progent has specialized in providing world-class IT support to customers with small-company budgets. Progent has built a powerful service solution that features a low-overhead, seamless virtual office infrastructure, sophisticated remote repair technology, a substantial team of engineers accredited in a wide range of IT practice areas, a Call Center service structure that promotes efficiency and guarantees follow-through, a global team of remote support professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving technical problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the skills of your internal IT service team. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity planning and testing, security evaluations, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited consultants to assist your business to plan and implement your cloud strategy.

Main IT Areas Supported by Progent for Businesses in Naperville, Illinois
Progent's group of industry certified support professionals offers help for all aspects of network systems used by companies of any size. Technologies served by Progent in Naperville include:

Service Delivery Alternatives for Naperville, Illinois Businesses
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, and network management. Progent's paradigm for delivering network support services is based on the Call Center structure common to big IT organizations. Progent's Help Desk Support Model ensures rapid support, thorough service records, dependable follow-up, and strict expense monitoring for a range of IT support delivery modes that include remote troubleshooting, onsite help, and high-end consulting.

  • Online Support
    Progent’s Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and repair network issues without the expense or time loss of in-person support calls. The background of Progent's IT engineers allows them to handle the majority of network issues rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new clients to address emergency situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's online network support expertise.

  • On-site Service
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to deliver small and midsize businesses the optimal solution: hands-on service professionals when you need them plus the remote expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The wait time for in-person service visits is usually less than 24 hours. There is no start-up or retainer fee for becoming a Progent client for onsite service. Learn more details about how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Standard Help Desk Services provide smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop technical support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and reporting. Progent offers service desk support at a significant discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to resolve the most problems. To learn more, visit Online Help Desk Services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies including
  • Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security engineering, high availability it system design, virtual server solutions, plus integration, customization and support for business software such as financials, operations, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office moves and massive software upgrades, longer term initiatives such as business analytics software development and customization, relational database application programming and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or urgent response like disaster recovery and malware removal.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition simple for clients to transfer to a different support firm or to move internally if your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that permit companies with mixed environments to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered solution, can support the mixed- OS and non- standardized environments common with small businesses, and retains control of the software licenses in the client's possession so that moving to a new virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting support to help organizations of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital data, apps and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your organization's preparedness either to stop or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient AV and backup environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-Certified security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a company-wide perspective on system security and can assist with advanced security projects like SIEM solutions to help companies comply with industry guidelines and government regulations for IT data security and incident reporting.

The scope and size of Progent's engineering staff offer a powerful set of benefits to organizations wishing to maximize the productivity of their information system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progent’s staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, at the front lines of network support, executing a wide range of IT tasks for a large array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not just world-class technical skills, but also a support engineer with proven approaches for fixing actual IT problems rapidly. Learn additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up fee and requires no retainer for support services delivered during normal business hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major invoices for quick repairs. Another benefit of by-the-minute pricing is that your company are less inclined to allow simple issues to stay unaddressed until they grow into big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation given by every consultant to every client. The discipline of documenting and organizing service activity allows more effective service and avoids a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their scope, Progent is able to focus on offering high-value skills where Progent has little competition. Small businesses who work with freelance service providers or who maintain in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Naperville, Illinois company wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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    • Windows Server 2016 Hybrid Solutions Support
    Windows Server 2016 and SCVMM Professional

    Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting to assist organizations of all sizes to design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, managing or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

  • Windows Server 2016 Hybrid Configuration Information Technology Consulting Windows Server 2016 PowerShell Online Support
  • Windows Server 2019 Hyper-V Professional Microsoft Windows Server 2019 integration Integration

    • Chief Information Officer Support and Setup
    Chief Information Officer Onsite Technical Support

    Progent can supply small businesses with an information management expert who can function as a part-time Chief Information Officer. This part-time Chief Information Officer can provide strategic direction to help you deploy appropriate IT products to enhance business processes so they align more closely with your business goals. Your company can create and install a well conceived information technology strategy without incurring the cost of a full-time Chief Information Officer.

  • Windows Server Essentials Migration Consulting Services Windows Server Essentials Storage Spaces Specialists
  • Network Consultant Microsoft Network Naperville, IL
  • Windows Server Update Services Services 24x7 Engineer Microsoft SUS
  • Windows and Solaris Remote Support Services After Hours Specialist Solaris with Windows

    • Teleworker Network Infrastructure IT Services
    Work from Home Infrastructure Integration Support

    Progent can assist small and mid-size businesses to plan, implement and debug the infrastructure required for offsite workers.

  • wireless IP phone integration Technical Support Aironet Onsite Technical Support
  • wireless LAN controller Consulting 2500 Wireless Controller Online Troubleshooting
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