Naperville, IL Remote Help from Certified Computer Network Service Experts
Progent's network help services can deliver your Naperville, IL company budget-friendly and consistent access to Microsoft and Cisco certified consulting engineers. By providing network consulting help when you require it, offering specialized knowledge for line-of-business applications, offering unique services such as 24x7 network monitoring, and invoicing only for support you receive, Progent offers your Naperville, Illinois business an affordable option for optimizing the profitability of small-scale business information systems. Whether you have an onsite system, connect to cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for organizations and local governments to build and maintain a reliable and safe information network and to have fast availability of the skilled support typically available only to businesses who are able to afford a large internal information technology group.

For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service team. This can cut costs and help meet schedules for major projects such as application development, disaster recovery planning, security audits, merging datacenters, or software migrations.

Progent can also offer access to certified consultants to assist your company to design and execute your cloud computing strategy.

Core Technical Areas Serviced by Progent for Business Networks in Naperville, Illinois
Progent offers the support of qualified experts for all facets of business network technology deployed in small companies. Technologies serviced by Progent include:

Support Delivery Alternatives Available for Naperville, Illinois Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing IT support services is built on the Help Desk structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive service documentation, dependable follow-up, and strict expense monitoring for an array of network service delivery modes that include online repairs, onsite support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the cost or delay of in-person service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time customers to address urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service experts to give small and midsize companies the ideal combination: in-person support technicians when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details about why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all businesses who require prompt and reliable access to a professional Help Desk with efficient telephone support, remote troubleshooting tools, and enough technical depth for all needed escalation. Because small and midsize businesses typically are constrained by limited information technology budgets and can provide scant executive bandwidth for handling network support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that business computer systems are always productive. Read more concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
  • Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, virtualization strategies, plus configuration, customization and support for small business software including accounting, operations, business analytics, sales automation, and productivity software. Progent can help with one-shot projects such as site moves and massive system migrations, longer term initiatives like management analytics software development and customization, database software development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with greater levels of dependability, protection, and performance than is possible using the type of internal data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the world's largest IT companies, Progent can save you the investment in building and maintaining the systems needed for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay current, security and performance is continually tracked, and systems are consistently backed up and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in an environment that not only provides the top degree of dependability and scalability but that is also easy for clients to migrate to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can support the multi- platform and non- standardized environments common with smaller businesses, and keeps control of the software in the customer's possession so that migrating to a different virtualized host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-Certified cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for IT information protection and reporting.

The scope and depth of Progent's consulting team offer a unique array of advantages to clients trying to maximize the business value of their information system within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, at the forefront of network support, executing a wide variety of IT tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for repairing actual IT problems quickly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no registration charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major bills for fast repairs. Another benefit of by-the-minute invoicing is that clients will not be inclined to allow simple problems to stay unaddressed until they become major problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports given by every consultant to every customer. The practice of documenting and archiving service records allows more effective service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Naperville, Illinois company needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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Progent's webinar training classes provide small businesses the affordability, simplicity, and flexibility of virtual learning plus the effective pedagogic techniques of expert teachers who employ advanced technology to reproduce live, participatory classes. Progent offers online education for key desktop applications including elements of Microsoft Office such as Office Excel, Word, Publisher, and Visio: MS Dynamics accounting and reporting products such as MS Dynamics GP; as well as additional popular desktop applications like Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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Microsoft SQL Server 2005 delivers powerful, familiar tools to IT professionals and information workers, lessening the complexity of creating, integrating, managing, and accessing enterprise information and database programs in environments ranging from handheld devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2005 require an IT consultant with hands-on expertise and broad knowledge in designing and building data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.

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Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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Progent's Microsoft-certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your company, create test environments and migration plans, optimize your network infrastructure for local, multi-site, private or public cloud-based, and partial-cloud environments, train your IT support, staff, develop an enterprise-wide security strategy, automate network management, assist with application development, and generate and validate a DR/BC plan.

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Progent can assist you to prepare for, deploy, and administer System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older device and application management platform or assist you to modify your current SCCM 2012 ecosystem to accommodate your changing IT needs. Also, Progent can assist you to build an infrastructure that extracts the most value from SCCM 2012 by providing advanced consulting support for associated Microsoft technologies such as Active Directory Domain Services, Microsoft SQL SSRS, and Internet Information Services (IIS).

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Progent's Microsoft-certified consultants have over a decade of background planning, deploying, enhancing and repairing Microsoft SCOM solutions and offer companies of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and availability required to watch over your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to install and set up SCOM 2012 management packs based on best practices for monitoring network infrastructure as well as Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or on-premises technical support to help you to remediate critical issues uncovered by System Center 2012 Operations Manager.

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Progent offers nationwide urgent help and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris networks or whose IT systems include a combination of UNIX and Microsoft Windows products. Online IT help offers maximum leverage for your IT dollar by protecting client efficiency and shortening the time billed for computer repair services. Sophisticated online access utilities and skilled service specialists and consultants combine to enable Progent to handle the majority of IT issues without wasting time and money by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a mix of phone support and online access. Progent can make available Cisco certified CCIE infrastructure engineers and CISA certified security specialists to assist with the most challenging network problems.

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Global Information Assurance Certification was established in 1999 to validate the knowledge of information technology security professionals. GIAC certifications are acknowledged by businesses and institutions throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide help with any of the security capabilities covered within GIAC certification including evaluating network security mechanisms, event management and response, traffic analysis, web application security and security information and event management (SIEM) solutions.

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Progent provides small organizations two low-cost security inventory packages that include, for a set fee, remotely managed inventory scans of your security profile which are evaluated by professional information security specialists who interpret the results of the scan, deliver objective evaluations of your current security vulnerability, and make suggestions for remediation. Progent has developed two non-overlapping security evaluation scanning packages for external and internal security testing that are priced to fit the budgets of small companies while offering enterprise-class assessments of your network's vulnerability to attack.

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Progentís Microsoft-certified consultants offer organizations of all sizes consulting, troubleshooting, and development services for SharePoint and SharePoint Online. SharePoint is an advanced solution that utilizes web-based technology for intelligently connecting people, teams and information. Microsoft SharePoint offers a central spot for your workers or customers to connect to, organize, distribute and interact with useful information, documents, and software and to communicate with other people. SharePoint enables quicker and more intelligent decisions, more efficient sharing across groups and more economical business practices. Windows SharePoint Services connect workers, customers, workgroups and major tasks with the information theyíve created in a manner that makes data convenient to find, download and re-use. Progent's SharePoint consultants can help your organization to maintain your current SharePoint ecosystem or upgrade to the latest release of SharePoint Server or to SharePoint Online.

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Progentís Disaster Recovery/Business Continuity (DR/BC) specialists offer in-depth backgrounds assisting small businesses to reduce network downtime by providing cost-effective remote consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, data backup and restore solutions, and non-disruptive maintenance. Progentís business continuity experts can assist you to develop and test a sensible business continuity plan that matches your business goals and IT budget. Progentís disaster recovery specialists can help you to architect, deploy, and support fault-tolerant technologies such as non-stop Internet connectivity, virtualized servers, fail-over clustering, load balancing, continual online backup, and geographically dispersed data centers.

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Microsoft Office for Mac allows Mac users to run the world's most popular office productivity applications. Progent's Apple-certified Mac consultants can help you configure Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows computers so that Mac users can take advantage of the new features in Microsoft Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who use Microsoft Windows. Progent's engineers have expertise with both Mac and Windows technology and can provide service for environments that mix Mac with Windows systems with extensive resource sharing, or environments which intentionally limit collaboration between Apple Mac and Windows systems.

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Progent's experienced ransomware recovery consultants can help you to rebuild an IT network damaged by a ransomware virus such as Ryuk, Dharma, Hermes, or Locky.

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Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, enhancing and troubleshooting Microsoft SCOM environments and offer companies of any size expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability needed to monitor your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network infrastructure as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast remote or on-premises technical support to assist you to remediate serious issues detected by Microsoft SCOM 2012.

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Progent's CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can help you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server high availability systems.

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Microsoft Azure Backup Development

Progent can assist small businesses to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and reduce hardware investments. Microsoft Azure includes a wealth of cloud services and Progent can help you to evaluate the benefits and restrictions of various cloud computing architectures you can use with Azure. Progent can help you manage cloud-resident or hybrid cloud and on-premises apps and network infrastructure and ensure you sidestep the typical mistakes small companies make when moving to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, use cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also show you how to configure firewalls and IPsec VPN connections and also to manage iPhones and iPads and Google Android smartphones and tablets.

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Microsoft Virtual Server 2005 Technology Professional

Microsoft Virtual Server, run on the Windows Server 2003 platform and based on technology originally produced by Connectix, delivers the performance needed to accomplish hardware reduction, application migration, and server quarantine tasks via virtualization technology in an enterprise-ready computing network with high scalability, manageability, and availability. Microsoft has aimed Virtual Server at businesses wishing to enhance operational efficiency in software programming and testing, upgrading from legacy line-of-business software, and server consolidation. Progent's skilled Virtual Server experts can assist your IT staff to evaluate and integrate Microsoft Virtual Server 2005.

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Mirial Consult

Progent offers the support of a veteran consultant with years of experience installing, managing, and upgrading video conferencing platforms from leading suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house network support group, your Internet Service Provider, and your telepresence technology supplier to help your company increase the strategic value of your telepresence solution.

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Consulting for SQL Server 2014 AlwaysOn
Network Consultant for SQL Server 2014 Cluster Shared Volumes

SQL Server 2014 includes significant improvements in key areas including performance, uptime, compliance, and cloud integration. SQL Server 2014 is the first release of SQL Server that includes in-memory technology that works transparently across all workloads including OLTP, enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide cost-effective online and on-premises services including system design, deployment, administration, troubleshooting, and application development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.

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UNIX Consult
Sun Solaris IT Consulting

Progent's Solaris platform support experts provide small and mid-size businesses and software developers help with administering and maintaining Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of expertise offers you an easy one-stop source to help you build and maintain a protected and robust cross-platform connectivity and communications solution that allows Sun Solaris and Microsoft interoperability by integrating Microsoft Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.

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Consulting Services for Windows Hyper-V 2016 Private Cloud
Windows Hyper-V 2016 Migration Support Services

Windows Hyper-V 2016 incorporates key features initially designed for and refined on Azure, among the world's biggest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing security, uptime, expandability, manageability, reliability and recoverability. Progentís Microsoft-certified consultants can assist you to evaluate the advantages of Hyper-V 2016 for your business, set up pilot systems to verify the ability of Hyper-V 2016 to support your vital applications, plan an efficient network topology for a cloud-centric or hybrid deployment, create and carry out a non-disruptive upgrade strategy, train your IT administration and technical support staff, and deliver as-needed consulting and debugging support to make sure that your Hyper-V 2016 investment delivers the highest possible business benefit.

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macOS Online Specialist
macOS Remote Consultancy

Progent provides nationwide online help and troubleshooting services for businesses who operate Apple macOS and OS X networks or whose IT systems include a combination of Mac and Microsoft technology. Progent's consultants offer Apple macOS and OS X users a range of IT services such as desktop support, migration to the current edition of macOS from legacy versions of macOS or OS X, plus help with Mac applications. Progent can also assist you with Apple iPhone and Apple iPad support, or migrating to iCloud services. Remote technical support offers optimum leverage for your information technology budget by preserving user efficiency and limiting the time charged for network analysis and repair. Sophisticated online access tools and skilled technicians and consultants combine to enable Progent to handle the majority of IT issues without squandering time and expense by traveling to your site. In the vast majority of situations your network problems can be dealt with over the phone or via a combination of telephone help and remote access. Progent can put you in touch with Cisco CCIE network engineers and CISM and CISSP premier security professionals to assist you with the most difficult network problems.

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Microsoft System Center Troubleshooting
Microsoft System Center 2007 Network Engineer

Progent has more than 10 years of background configuring, and supporting the core components included with Microsoft System Center and can help you to plan, configure, manage, and repair your Microsoft System Center solution to optimize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent can assist you to upgrade to the current version of Microsoft System Center from an older release or from a third-party IT management platform to deliver the benefits of enterprise-class deployment, automation, security, plus datacenter and critical application availability and performance monitoring.

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XenApp Virtual Applications Services
Citrix XenApp Application Virtualization Specialists

Progent's Citrix consultants can assist your business to plan, implement, administer, and support a virtual Windows application delivery and management solution based on Citrix XenApp. Progent's Cisco CCIE network consultants can help you enhance your network for distributing server-side and client-side applications, and Progent's remote datacenter support consultants can assist you to manage and maintain a remote datacenter that offers high availability, advanced security, and rapid disaster recovery.

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QTS Sacramento Colocation Center Engineers
QTS Sacramento Internet Data Center Technology Professional

The QTS (formerly Herakles) Colocation Center facility is located in the seismically-stable Natomas area of Sacramento, CA. If your business is now using the QTS data center as a colocation facility or if your business is planning on migrating your primary or disaster recovery system to the Herakles data center, Progent offers a variety of cost-effective consulting services including data center migration, system deployment and updates, infrastructure optimization, comprehensive project management services, virtualization configuration, offsite monitoring, streamlined network administration, application development, disaster recovery/business continuity planning, security evaluation, and the support of the Progent Test Lab.

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Progent can assist you to deploy Cisco's networking products to create a robust basis for your onsite, cloud-centric, or hybrid-cloud data center and improve operations in vital areas including resource consolidation, security and compliance, versatility, reliability, and recoverability.

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Progent provides technical services for mid-size companies with 100 to 250 system users. The mid-size business or office has typically been an underserved segment of the market for IT consulting services. The overhead and service access practices of major third-party service organizations make them too expensive for the ordinary mid-size business or small medium business (SMB), which usually relies on a modest information technology budget with which to maintain an information system whose advanced technology and sophistication are often similar to the networks of far bigger enterprises. Progent's support delivery model, which takes full advantage of online service, virtual office technology and proactive server monitoring, significantly lowers the IT maintenance costs of a small-medium business while providing the small organization with big-company support from professional, world-class experts with background in a wide array of small business technologies. If your mid-sized organization or small business is searching for the quality of IT support needed by a mid-size office without budgeting enterprise prices, contact Progent.

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Progent can provide the affordable services of remote Internet connectivity experts to assist your organization to evaluate or update your ISP services so your Internet connectivity solution aligns with your business requirements. Support services available from Progent include evaluation of your existing bandwidth utilization, carrier and service plan analysis and ordering, network provisioning, and managing a seamless switchover to a different carrier and/or service arrangement. Network provisioning can include enhancing existing routers and deploying additional ones, implementing firewalls, and upgrading dependable BGP configurations.

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VMware GSX Server Technology Professional
VMware vRealize Automation vRA Professional

Progent can provide the assistance of a certified VMware VCDX expert to help you design, configure, administer and repair VMware vSphere-based virtualization solution for on-premises datacenters, private and public clouds, or hybrid cloud systems. Progent can provide advanced expertise for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that provide high uptime, data security, and application mobility.

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Progent can provide small companies with an IT management expert who can act as a part-time CIO. This part-time Chief Information Officer can provide long-term direction to help you integrate appropriate technology to enhance business processes so they match better with your business goals. Your company can develop and install a well conceived IT strategy without absorbing the expense of a full-time Chief Information Officer.

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Remote Management Specialists
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Remote management cards give IT administrators full control over a server without the requirement for a personal visit. Through remote management cards, all console screen information plus keyboard and mouse operations are exported to an off-site session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can help you to design, implement, and manage a fault-tolerant company network that includes remote server management cards and Progent can utilize these remote management cards to deliver efficient off-site technical assistance. Progent is familiar with a variety of remote management cards such as Aten remote management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.

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Progent can provide rapid remote access to Cisco CCIE networking experts. Progent's CCIE engineers can link to your network via powerful remote support utilities to deliver fast and economical analysis and remediation of critical network infrastructure issues.

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Progent offers the services of a CRISC-certified risk management consultant to help you to design and deploy an enterprise risk management (ERM) strategy following leading practices promoted by CRISC and geared to match your organization's risk appetite, business objectives, and IT budget.

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Progent's consultants can provide Apple macOS and Mac OS X users a range of services including desktop support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and email help, network protection services, and custom training. Progent can help businesses to upgrade to macOS from OS X or other earlier editions of Mac OS X and Progent can offer help with macOS and Mac OS X applications. Progent can also help you with Apple iPhone support and iPad management, or migrating to iCloud. For business networks based solely on Apple macOS or OS X or for systems with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the experience and depth to deal with the difficulty of planning, configuring and supporting a network environment that is available, safe, fast and aligned with your company's business goals.

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Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies more than a quarter century of experience assisting manufacturing, distribution and service companies to simplify complicated supply chains and streamline key business processes to bring products to market quickly and meet customer commitments consistently. Progent offers the skills of an ERP consultant with more than 20 years of background working with the SyteLine/CloudSuite Industrial platform. Progent can provide remote or onsite consulting that spans from as-needed advice to comprehensive solution planning and project management. Sample consulting services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, CPQ, web site integration, technical support, data conversion, Office 365 integration, training, and DBA services.

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Progent provides national online help and consulting services for businesses who run Sun Solaris networks or whose IT systems feature a mix of Solaris and Microsoft Windows technology. Remote network consulting provides maximum leverage for your IT budget by protecting client productivity and limiting the time charged for computer analysis and repair. Sophisticated remote access technology and skilled service specialists and engineers combine to enable Progent to solve the majority of IT problems without wasting time and money by traveling to your location. In most of situations your network problems can be dealt with by telephone or via a combination of phone help and online network analysis. Progent can offer the services of Cisco CCIE network engineers and CISA certified security specialists to help you with the most challenging network problems.