Low-cost Computer Support from Microsoft and Cisco certified Professionals for Businesses in Naperville, IL
By offering world-class know-how whenever you require it, providing in-depth expertise for key applications, providing innovative services such as virtual data center hosting, invoicing only for help delivered, and requiring no setup fees or retainers for standard services, Progent enables you to maximize the competitive value of your information system and minimize support expenses. Progent understands that network security, dependability, and efficiency are just as important to small companies as to large corporations but that smaller companies don't have the economy of scale to invest aggressively in information networks and in-house service groups. Progent's basic competitive advantage is that no IT consulting firm can equal Progent's capability to provide the network support your business requires when you need it and at a cost you can justify.
For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your in-house network service team. This can cut costs and help meet schedules for big IT initiatives such as application design and development, business continuity planning, security audits, office consolidations, or technology migrations and upgrades.
Progent can in addition offer access to accredited experts to help your company to design and execute your cloud strategy.
Core Practice Areas Supported by Progent's Consultants for Business Networks in Naperville, Illinois
Progent's national team of industry certified support professionals provides help for virtually all aspects of network systems deployed by companies of any size. Technologies supported by Progent in Naperville include:
Service Delivery Alternatives Available for Naperville, Illinois Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk structure common to big IT support organizations. Progent's Help Desk Support Model promotes rapid response, thorough service documentation, consistent follow-through, and tight expense monitoring across a range of network service delivery modes that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center (TRC) provides urgent and routine remote support for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite support visits. The background of Progent's IT consultants makes it possible to resolve most network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to address emergency situations and Progent bills per minute with zero startup fees or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Learn more information concerning Progent's online network support expertise.
- Onsite Support
Progent offers onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote support experts to deliver small and midsize companies the ideal combination: on-premises service professionals when you require them plus the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business application developers. The wait time for in-person support visits is usually less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more about why to register for Progent's in-person network support.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a complete solution that manages all aspects of remote Level 1 desktop technical support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal desktop support rates, and Progent can provide the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues. for more information, refer to Online Help Desk Services.
- Consulting Services
Progent provides small companies affordable availability of world-class IT professionals who can deliver help with vital products and technologies including
- Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection engineering, high availability it system consulting, virtualization solutions, plus configuration, programming and support for business software such as accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects including office relocations and major system upgrades, longer term initiatives like business analytics software programming and support, database application development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services such as data restoration and malware removal.
- Application Hosting
Progent offers hosting for critical applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is feasible with the class of in-house data center that is achievable for the majority of small companies. Because Progent uses the same facilities that host the equipment of some of the planet's biggest IT organizations, Progent can eliminate the expense of creating and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, security and performance is continually tracked, and systems are consistently backed up and available for full and rapid recovery. Find out more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is also simple for clients to migrate to a different service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtualization techniques that allow companies with multi-vendor environments to save dramatically on the costs of hardware, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can support the mixed- platform and loosely standardized networks common with small companies, and retains ownership of the software in the client's possession so that moving to a new virtualized system is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced remote consulting support to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and deployment services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent consultant so that all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to assess your organization's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information about your current antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Naperville, Illinois Businesses
Progent's size, scope of information technology expertise, and familiarity with enterprise IT consulting allow small companies to sidestep the pitfalls related to excessive reliance on thinly staffed service organizations or freelance engineers.
Teaming with Progent's Experts enables your company to:
- Avoid Excessive Dependence on Freelance Support Consultants
For IT services, smaller companies sometimes depend excessively on individual consultants. Although freelance service providers carry lower expenses than more substantial IT service organizations and can afford to charge nominally lower rates, they are often too busy to respond quickly to critical problems. If a freelance engineer is occupied with different customer, sick, on travelling, or in training, the absence of backup staff may require your business to wait for help during an emergency. As your small business grows, network unavailability or problems with critical applications get more costly. The money you believed you were saving on an independent consultant can evaporate quickly because of lower productivity. Also, when freelance consultants confront new technologies, the unavailability of a big consulting group to fall back on for assistance requires them to learn on the job while your company winds up with the costs for their ongoing training.
- Have Access to Expertise in Advanced Network Issues
Many smaller support organizations or freelance consultants specializing in small company network consulting are capable of providing routine fixes but lack the seasoning to work cost-effectively with complex IT environments with mixed platforms, numerous sites, Voice over IP systems, remote clients, integrated accounting and analytical applications, eCommerce, and specialized business software. Progent's experience with global enterprises and Progent's large staff of experts can benefit your small business because enterprise environments are inherently complex, integration issues require in-depth understanding of in many technical areas, and reaching a high degree of stability, reliability, and security calls for enterprise-proven processes.
- Create a Firm Basis for Growth
Small businesses often begin with an IT system implemented on a tight budget. Lacking a proper architecture, a series of band-aid repairs commonly get tossed on top of a weak foundation. As a company grows, reliability and expandability issues can undermine the success of the business. Such networks need proper evaluation, intelligent business analysis, and in-depth expertise to migrate to a network environment that can provide the reliable foundation to meet current business requirements and ease downstream expansion.
- Work with Solution Providers, Not Resellers
Smaller companies need direction and education to navigate through an ever more complicated maze of technology options offered for accelerating growth and improving productivity. Businesses do not need a network consultant or support organization that attempts to promote a product. Progent avoids conflicted motives by not selling any products. Progent sells services and expertise exclusively. This allows Progent to align consulting services with the real needs of customers. Combining IT support and product selling can lead to a conflict where the proposed solution is based on a preselected technology instead of being driven by the actual requirements of a customer.
Get in Touch with Progent
In case your Naperville, Illinois business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.
Immediate Remote Technical Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).