Naperville, IL Remote Help from World-class Computer Service Professionals
Progent's computer network troubleshooting services can deliver your Naperville, IL company budget-friendly and reliable support from enterprise-class information technology engineers. By providing network consulting service when you need it, providing specialized expertise for line-of-business applications, delivering unique support such as automated network monitoring, and invoicing only for support you use, Progent offers your Naperville, Illinois company an affordable alternative for optimizing the profitability of small office information systems. Whether you maintain a local datacenter, connect to cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to build and support a robust and secure IT system and to have quick availability of the skilled support typically restricted to businesses who can afford a large internal information technology staff.

For medium-size and enterprise companies, Progent offers co-sourcing services to add to the skills of your internal network support team. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as software development, disaster recovery planning, security audits, merging datacenters, or technology migrations.

Progent can in addition provide access to accredited consultants to assist your company to design and implement your cloud strategy.

Key Practice Areas Serviced by Progent for Businesses in Naperville, Illinois
Progent offers the services of accredited consultants for all facets of network technology found in small companies. Products and technologies serviced by Progent's consultants include:

Service Delivery Options Available for Naperville, Illinois Companies
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for delivering computer support is built on the Help Desk structure common to larger IT groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough service documentation, consistent follow-through, and tight cost monitoring for an array of network support delivery options that include online repairs, on-premises help, high-end consulting, as well as server hosting.

  • Remote Service
    Progent’s Technical Response Center offers urgent and scheduled remote service for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's IT consultants allows them to resolve most network issues quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to accommodate emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the support you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-Certified MCSE consultants, and CISSP-certified security engineers. Learn more details about Progent's remote network support expertise.

  • On-site Support
    Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online support experts to give small businesses the best of both worlds: hands-on support technicians when you need them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for on-site service visits is usually less than one business day. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more about how and why to register for Progent's in-person computer support services.

  • Phone Support
    Progent's Standard Help Desk Services offer smaller businesses an end-to-end service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex issues. To learn more, see Online Help Desk Services for Small Businesses.

  • Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can deliver help with vital technologies including
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, non-stop it system engineering, server virtualization strategies, plus integration, customization and training for small business software including accounting, operations, business analytics, sales automation, and productivity packages. Progent can help with short-term projects including office moves and major software upgrades, longer term projects such as business reporting application programming and support, relational database software development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network management, or emergency response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange Server and Microsoft SQL in order to provide small businesses with greater levels of dependability, security, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small and midsize businesses. Because Progent uses the same facilities that host the equipment of some of the planet's largest information technology companies, Progent can eliminate the expense of building and managing the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions remain current, security and performance is constantly tracked, and systems are consistently archived and ready for full and prompt restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small company's servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition convenient for customers to migrate to another support provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit companies with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally managed service, can support the mixed- OS and non- standardized networks common with small businesses, and retains control of the software licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers expert remote support to help businesses of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud integration expertise. Progent has over two decades of background providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to automate the entire malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security companies to deliver web-based management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any looming issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can eliminate as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness either to block or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-Certified security consultants, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a business-wide view of network protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet industry standards and government requirements for network data security and reporting.

The scope and depth of Progent's consulting team offer a powerful array of advantages to organizations trying to maximize the business value of their IT network within a realistic budget. These advantages include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco Premier Certified experts average longer than ten years of hands-on professional experience, in the trenches of IT support, executing a broad range of technical tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven methods for fixing actual IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for phone service and on-site visits per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big bills for quick repairs. Another benefit of by-the-minute billing is that your company are not inclined to allow minor problems to stay unaddressed until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation given by each staff member to every customer. The practice of documenting and organizing support records results in more effective service and avoids a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has little competition. Small companies who work with independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, protected, and productive. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Naperville, Illinois company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    Configuration Manager 2016 automates software deployment at scale, streamlines compliance settings control, inventories network resources, guards against company data leakage, provides network health reporting, allows safe self service, and delivers a common point of control for managing mixed-OS networks running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Microsoft Azure cloud integration specialists can help you with any facet of planning, implementing, operating and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.

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    Exchange Server 2013 includes significant enhancements to the functionality of Microsoft Exchange 2010 and introduces powerful new features as well as a redesigned structure. These improvements favorably impact vital areas like manageability, availability, security and compliance, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can help you understand the possible advantages of migrating to Exchange 2013, design an efficient validation and deployment strategy, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent can also provide affordable remote support and management for Microsoft Exchange 2013.

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    Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting services to help businesses of any size to plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the business value of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to benefit from the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain failover clusters.

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    Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that incorporates over 25 years of background helping manufacturing, distribution and service companies to manage complicated supply chains and streamline critical processes in order to bring products to market fast and adhere to customer commitments dependably. Progent offers the expertise of an ERP consultant with over two decades of experience with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises consulting that spans from occasional advice to solution design and project management outsourcing or co-sourcing. Sample services available from Progent for Infor CloudSuite Industrial include installation, upgrades, business analysis, application development, CPQ, web site integration, troubleshooting, data conversion, Excel and SQL integration, disaster recovery planning, and database administration.

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    If your company is developing UNIX-based applications on a network that has Microsoft Windows-based processors, PCs, and office applications, Progent offers comprehensive network support outsourcing that frees you to concentrate on your area of high-value know-how without the constant hassle of managing your company information system. By using automated network monitoring and by providing online and on-site assistance as your company needs it, Progent offers an affordable way for maintaining an IT system that provides excellent reliability, security, and efficiency. Progent's developer support services include comprehensive network support outsourcing, virtual infrastructure, remote and in-person support and troubleshooting, network monitoring, and Contact Center services.

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    Progent can assist your business in all phases of your migration to Microsoft Exchange Server 2016 such as designing HA infrastructure for a local, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; specifying storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for high-availability CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web.

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    • SBS Remote Consulting
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    Microsoft Small Business Server is an affordable collection of essential servers that provides the basis for a powerful but manageable information. The technical demands of the Microsoft .NET products bundled with Microsoft Small Business Server 2011 calls for a network consultant with hands-on background designing and building cohesive, comprehensive business network solutions. Progent's Microsoft SBS Server consultants have an average of more than a decade of experience supporting business systems founded on Microsoft platforms. This expertise assures you results in deploying, managing, and maintaining network environments that incorporate the Microsoft Small Business Server package of servers and applications.

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