Immediate, Low-cost Remote Network Help for Naperville, Illinois Small Businesses
For over twenty years, Progent has focused on providing world-class network support services to customers with small-company budgets. Progent has built a unique service system that features a low-overhead, tightly connected virtual office infrastructure, sophisticated online troubleshooting tools, a substantial pool of consultants accredited in a broad array of technical disciplines, a Help Desk operational structure that promotes responsiveness and ensures follow-through, a global team of remote support professionals, in-person service availability for the majority of most zip codes in the United States, and a company ethos committed to resolving technical problems in the shortest time and at the lowest cost to clients.
For mid-size and large companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house IT support team. This can reduce expenses and minimize technical risks for big projects such as application programming, disaster recover/business continuity planning, security audits, office consolidations, or software migrations.
Progent can also provide the services of certified experts to assist your business to plan and implement your cloud computing strategy.
Primary Practice Areas Serviced by Progent for Business Networks in Naperville, Illinois
Progent's nationwide group of certified consultants provides help for all aspects of network technology used by organizations of all sizes. Practice areas served by Progent in Naperville include:
Support Delivery Alternatives for Naperville, Illinois Businesses
Progent has a variety of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting services, and IT administration. Progent's model for providing network support services is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Help Desk Call Center Service Model promotes fast response, comprehensive service records, reliable follow-up, and strict expense control across an array of network service delivery modes that include online repairs, on-premises help, top-level consulting, plus server hosting.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can help clients to analyze and repair hardware and software issues without the expense or delay of travel for onsite support calls. The experience of Progent's network engineers allows them to handle most IT issues rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for new clients to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security engineers. Learn additional information about Progent's online network support expertise.
- On-site Support
Progent provides on-site technical assistance for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote service engineers to deliver small companies the optimal solution: onsite support technicians when you require them plus the remote help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details concerning how and why to sign up for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a significant discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve complex problems. To learn more, see Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses affordable access to world-class consultants who can deliver assistance with vital products and technologies including
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network security consulting, high availability it system design, server virtualization solutions, plus configuration, customization and training for business software including accounting, operations, management reporting, CRM, and office productivity packages. Progent can help with one-time projects such as site moves and major software migrations, extended projects such as management reporting application programming and support, database software programming and DBA support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent services like data restoration and virus removal.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange and Microsoft SQL in order to provide small companies with higher degrees of reliability, protection, and performance than is feasible with the class of on-site data center that is practical for the majority of small and midsize businesses. Since Progent uses the same data centers that support the gear of many of the planet's largest information technology companies, Progent can eliminate the investment in building and managing the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs remain updated, protection and performance is constantly monitored, and systems and data files are consistently archived and ready for complete and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides full hosting services for all of a small organization's servers in an environment that not only provides the top degree of dependability and expandability but that is also simple for customers to transfer to another support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow small businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can support the mixed- OS and loosely standardized networks common with smaller companies, and retains control of the software licenses in the client's possession so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced online support to help companies of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that seamlessly combine local resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon AWS cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration expertise. Progent has over two decades of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the entire malware attack progression including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex network management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that all looming issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective assessment of the health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability to stop or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup environment that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as firewalls, switches, routers, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of system security and can help with complex security projects such as SIEM solutions to help companies meet business guidelines and government requirements for IT information protection and reporting.
The scope and depth of Progent's consulting team offer a unique array of advantages to companies trying to maximize the business value of their IT network within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on industry experience, in the trenches of network support, performing a broad range of IT projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a consultant with field-tested methods for solving real-world network problems rapidly.
Find out additional information concerning Progent's best practices for network consulting.
- Value Pricing Structure
Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big invoices for quick solutions. An additional advantage of by-the-minute pricing is that you will be less inclined to permit simple problems to stay unaddressed until they grow into major ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Delivered Services
Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every staff member to every customer. The practice of detailing and archiving service records results in more efficient support and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who refuses to let go of vital service information.
Find out more details about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to information transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small companies who work with freelance service providers or who maintain in-house support personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive.
Read more concerning Progent's knowledge transfer services.
Get in Touch with Progent
If your Naperville, Illinois company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).