Professional Online Support for Naperville, Illinois Networks from Microsoft Certified Engineers
Small businesses have typically been underserved by major network service organizations. Many small companies permit themselves to grow dangerously reliant on freelance engineers or small support organizations who lack the bandwidth or broad knowledge to respond quickly or efficiently to network crises. Still other small companies resort to mass-market support firms that employ personnel taught to offer by-the-numbers solutions to common issues but who are missing the background and versatility to handle the variety of environments and absence of standardization typical of small company information networks.

Progent's proven methodology for providing low-cost and successful technical support to small companies has made Progent among the top Microsoft-certified network consulting firms in the industry. Progent has delivered online help to businesses in every state in the U.S. (See Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house network service staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to help your company to plan and implement a sensible cloud computing strategy.

Core Practice Areas Supported by Progent for Businesses in Naperville, Illinois
Progent offers the services of qualified consultants for all facets of network technology found in small and midsize companies. Products and technologies serviced by Progent include:

Support Delivery Alternatives for Naperville, Illinois Companies
Progent offers a variety of options for providing small companies with affordable IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing IT support services is built on the Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive service records, reliable follow-through, and strict expense control across an array of network service delivery options that include online troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's IT consultants allows them to handle the majority of IT issues quickly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based registration process for first-time customers to accommodate urgent situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out more information concerning Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite technical assistance for registered clients in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's remote service engineers to deliver small and midsize businesses the best of both worlds: onsite service professionals when you need them plus the on-line expertise of Progent's seasoned team of network consultants, security professionals, and business software developers. The response time for on-site support visits is usually under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Helpdesk Services are designed for all companies who need prompt and reliable support from a professional Help Desk with effective phone assistance, online troubleshooting capability, and sufficient technical depth for full escalation. Since smaller businesses usually are constrained by limited information technology budgets and can spare little executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to make sure that business computer networks are always productive. Read more details about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can deliver help with critical technologies including
  • Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network security consulting, fault tolerant it system engineering, server virtualization solutions, plus configuration, programming and support for small business software including accounting, ERP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects such as site moves and massive system upgrades, extended projects such as management information application programming and support, relational database software programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for critical applications such as Exchange and SQL Server to provide small businesses with greater degrees of dependability, protection, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the equipment of some of the world's biggest IT companies, Progent can eliminate the cost of building and managing the systems needed for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay current, protection and performance is continually tracked, and systems are regularly backed up and ready for complete and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest level of availability and scalability but that is in addition easy for clients to migrate to another service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow businesses with multi-vendor networks to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can handle the mixed- platform and non- standardized networks common with smaller companies, and keeps control of the software licenses in the client's hands so that migrating to a different virtual system is quick, reliable, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online support services to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that combine physical resources along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the entire malware attack lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images/, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance experts offer a company-wide view of network protection and can help with complex security programs such as SIEM solutions to help companies meet business guidelines and statutory requirements for IT data security and reporting.

The breadth and size of Progent's consulting staff offer a powerful array of benefits to customers trying to increase the productivity of their IT system within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, at the forefront of network support, executing a broad variety of IT tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This ensures that you get not only world-class technical help, but also a support engineer with field-tested methods for solving real-world network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup fee and asks no monthly commitment for services provided during normal working hours. Many service firms impose substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's small billing granularity eliminates king-size bills for quick fixes. An additional benefit of by-the-minute billing is that customers are not tempted to allow less critical issues to fester until they become big ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to every client. The practice of documenting and organizing service records results in more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information. Find out more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Small businesses who utilize independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive. Read additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Naperville, Illinois company needs to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2019 Progent Corporation. All rights reserved.

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