Low-cost Network Tech Support from Microsoft premier Consultants for Businesses in Naperville, IL
By delivering professional support whenever you require it, providing specialized knowledge for key applications, offering high-value services like virtual data center hosting, billing solely for help delivered, and charging no setup fees or retainers for standard services, Progent enables you to maximize the business value of your It system and cut service expenses. Progent recognizes that network protection, reliability, and efficiency are just as important to small businesses as to major corporations but that smaller companies don't have the leverage to spend heavily in information networks and internal support groups. Progent's basic value proposition is that no network consulting organization can match Progent's ability to deliver the IT support expertise your company requires whenever you require it and at a cost you can afford.
For larger businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal IT support personnel. This can cut costs and help meet schedules for major projects such as software programming, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.
Progent can in addition provide access to accredited experts to assist your business to plan and implement a sensible cloud computing strategy.
Main Technical Areas Serviced by Progent for Naperville, Illinois Business Networks
A Microsoft-certified Partner IT service company with a world-class group of Cisco CCIE network experts and Apple certified engineers, Progent offers emergency assistance and low-cost online consulting to Naperville, IL businesses for a broad array of information technologies such as:
Service Delivery Alternatives Available for Naperville, Illinois Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for providing network support is based on the Help Desk structure common to big IT support groups. Progent's Helpdesk Support Model ensures rapid response, thorough activity records, consistent follow-through, and tight expense monitoring for a range of IT support delivery options that include online troubleshooting, onsite support, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's certified service professionals can assist clients to analyze and fix hardware and software issues without the expense or time loss of on-premises service calls. The background of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's remote computer troubleshooting expertise.
- On-site Service
Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's remote support experts to give small and midsize companies the ideal combination: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business application developers. The wait time for on-site service calls is typically under one business day. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Find out more concerning why to sign up for Progent's in-person computer support.
- Help Desk
Progent's Help Desk Services are designed for small and midsize companies who require prompt and reliable support from an online Help Desk with efficient telephone assistance, online repair capability, and enough technical depth for all needed problem escalation. Since small and midsize companies typically are constrained by tight information technology funds and can spare scant management attention for handling IT support tasks, Progent's Help Desk Services could be the most cost-effective way to ensure that small business information networks stay productive. Read more about Progent's Contact Center services.
- IT Consulting Services
Progent offers small businesses affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection consulting, non-stop it system consulting, virtual server strategies, plus integration, programming and training for business applications including accounting, ERP and MRP, reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects including site relocations and massive system upgrades, longer term projects like management information application programming and customization, database software programming and administration services, and web development, continuing support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and network management, or urgent response like disaster recovery and virus cleanup.
- Application Server Hosting
Progent offers hosting for key business applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with greater degrees of availability, protection, and recoverability than is feasible with the class of on-site data center that is realistically affordable for most small businesses. Since Progent utilizes the same data centers that host the gear of many of the planet's largest information technology organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions stay current, protection and performance is continually monitored, and systems and data files are consistently archived and ready for complete and rapid restoration. Find out more about Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for all of a small company's production servers in an environment that not only provides the top degree of dependability and scalability but that is in addition simple for customers to transfer to a different service provider or to move internally if your circumstance calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow businesses with multi-vendor networks to save dramatically on the costs of hardware, infrastructure maintenance, and network administration while achieving world-class dependability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered package, can support the mixed- platform and non- standardized environments typical of small businesses, and keeps control of the software licenses in the client's possession so that moving to a different virtual system is quick, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent can provide advanced remote consulting services to help companies of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid network models that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's low-cost ProSight family of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability either to block or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Smart Alternative for Naperville, Illinois Small Businesses
Progent's size, depth of information technology expertise, and experience with corporate network support allow small companies to sidestep the pitfalls related to over reliance on small service organizations or freelance engineers.
Working with Progent's Experts allows your business to:
- Avoid Over Dependence on Freelance Consultants
For IT services, smaller businesses sometimes rely heavily on freelance engineers. Though freelance service providers have lower expenses than more substantial IT service firms and can afford to charge apparently smaller fees, they are frequently too overworked to respond quickly to urgent network problems. If an independent consultant is busy with another customer, ill, on travelling, or in training, the absence of replacement personnel may force your company to go without assistance in case of an emergency. As your small business grows, network unavailability or difficulties with critical applications become more expensive. The money you thought you were conserving on an independent consultant can disappear quickly because of lost productivity. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a large consulting team to count on for advice forces them to train on the job while your organization winds up footing the costs for their ongoing education.
- Have Access to Expertise in Complex IT Issues
The majority of small support organizations or freelance consultants specializing in small company network support may excel at delivering connect-the-dots solutions but lack the background to work cost-effectively with complicated network infrastructures with mixed platforms, multiple locations, VoIP implementations, remote workforces, interconnected accounting and operational applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide companies and Progent's extensive group of experts can be valuable to your small business because enterprise networks are characteristically complex, support issues require thorough knowledge in many technical areas, and reaching a high level of robustness, reliability, and protection requires enterprise-tested leading practices.
- Create a Solid Foundation for Growth
Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a strong architecture, a sequence of improvised fixes commonly get thrown on top of a marginal foundation. As a business grows, stability and scalability problems can obstruct the productivity of the organization. These environments require proper assessment, smart strategic planning, and in-depth expertise to upgrade to a network environment that can act as the reliable foundation to handle critical business requirements and ease downstream growth.
- Team with Solution Finders, Not Product Resellers
Smaller companies require direction and education to navigate through an ever more complex array of IT options available for accelerating growth and enhancing productivity. Businesses do not need a network consultant or service organization that attempts to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells consulting and services only. This allows Progent to align consulting support with the real needs of customers. Combining IT consulting and product reselling can lead to a situation where the recommended solution is based on a predetermined vendor rather than being driven by the true requirements of a small business.
How to Contact Progent
If your Naperville, Illinois company needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).