Naperville, IL Online Help from World-class Network Troubleshooting Professionals
Progent's computer network help services can provide your Naperville, IL business cost-effective and reliable access to enterprise-class computer engineers. By providing IT consulting help when you need it, offering advanced expertise for vital technologies, delivering value-added services such as 24x7 server monitoring, and billing only for services you use, Progent offers your Naperville, Illinois business an affordable option for optimizing the productivity and profitability of small-scale office information systems. If you maintain a local datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises solution, Progent is the intelligent choice for organizations to create and support a robust and secure IT system and to have quick access to the seasoned support ordinarily available only to enterprises who are able to maintain a sizeable internal IT group.
For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal IT support group. Co-sourcing can save money and help meet schedules for big projects like application design and development, disaster recovery preparedness, network security audits, office consolidations, or software migrations.
Progent can in addition provide the services of accredited consultants to assist your business to plan and implement your cloud computing strategy.
Key Technical Areas Serviced by Progent for Businesses in Naperville, Illinois
Progent's group of certified support professionals provides support for virtually all aspects of information technology used by businesses of all sizes. Practice areas served by Progent in Naperville include:
Support Delivery Options for Naperville, Illinois Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for delivering network support is built on the Call Center structure common to larger IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive service records, consistent follow-through, and strict expense monitoring across a range of IT service delivery modes that include online repairs, on-premises help, top-level consulting, plus server and application hosting.
Progent's Fixed-price Managed Services for Remote IT Management
- Online Support
Progentís Technical Response Center provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist clients to troubleshoot and fix hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve most network issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-accessible registration process for new customers to address urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-premier CCIEs, Microsoft-Premier MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting expertise.
- Onsite Support
Progent offers onsite computer assistance for signed-up customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to deliver small companies the best of both worlds: hands-on service technicians when you require them plus the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business application developers. The response time for on-site service visits is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more about why to register for Progent's onsite computer service.
- Phone Support
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems. To learn more, refer to Online Help Desk Services for Small Businesses.
- Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, high availability network design, virtualization strategies, plus integration, customization and training for small business applications such as financials, ERP and MRP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects such as site moves and massive system upgrades, longer term initiatives such as business analytics application programming and customization, database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as data restoration and virus cleanup.
- Application Hosting
Progent can host critical applications such as Exchange and MS SQL to provide small and midsize companies with higher levels of availability, security, and recoverability than is feasible using the type of internal data center that is realistically affordable for most small companies. Since Progent uses the same facilities that host the gear of many of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, protection and performance is constantly tracked, and systems are consistently archived and ready for full and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting offers complete hosting services for the entirety of a small company's servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition convenient for customers to migrate to another service provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered package, can handle the mixed- OS and loosely standardized environments typical of small businesses, and keeps ownership of the software licenses in the client's possession so that moving to a new virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.
- Hybrid Cloud Integration Support
Progent can provide expert online support services to help companies of all sizes connect their networks with leading public cloud platforms including Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that utilize physical IT assets along with public clouds. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's value-priced ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the complete threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require urgent action. Progent can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to provide centralized management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.
Why Progent Offers the Right Choice for Naperville, Illinois Businesses
Progent's staff size, breadth of technical skill, and experience with corporate IT support enable small businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or independent engineers.
Working with Progent's Experts allows your business to:
- Avoid Over Reliance on Individual Support Consultants
For network services, smaller businesses sometimes depend excessively on individual consultants. Though freelance service engineers carry lower overhead than larger IT service organizations and can typically charge nominally smaller fees, individuals are sometimes unable to respond rapidly to critical problems. If an independent engineer is busy with different customer, sick, on vacation, or in class, the lack of backup staff may force your company to wait for help during a crisis. As your company expands, network downtime or difficulties with critical applications get more expensive. The dollars you believed you were saving on an independent consultant can be eaten up fast due to lower output. In addition, when freelance consultants encounter new problems, the unavailability of a large engineering team to fall back on for assistance requires them to train on the job while your organization winds up footing the costs for their ongoing education.
- Gain Access to Certified Professionals in Advanced Network Solutions
The majority of smaller service firms or independent consultants focused on small company network consulting are capable of providing connect-the-dots solutions but lack the seasoning to deal cost-effectively with complicated IT environments that have a variety of operating systems, numerous locations, Voice over IP systems, mobile workers, interconnected financial and operational applications, eCommerce, and custom business applications. Progent's background with worldwide companies and Progent's extensive group of specialists can be valuable to your business because enterprise environments are inherently complex, integration issues require thorough knowledge in numerous technical disciplines, and achieving an acceptable degree of stability, availability, and security calls for industry-proven processes.
- Build a Solid Basis for Seamless Growth
Small businesses typically begin with a network cobbled together on a shoestring budget. Without a carefully designed architecture, a series of band-aid repairs commonly get thrown onto of a tenuous structure. As a company evolves, stability and scalability issues can hinder the success of the business. These networks require proper evaluation, smart strategic analysis, and in-depth expertise to migrate to a network infrastructure that can act as the solid foundation to handle critical business requirements and support downstream expansion.
- Work with Solution Consultants, Not Resellers
Small companies need direction and education to work through an increasingly complicated array of IT options available for accelerating business growth and enhancing efficiency. They do not need an IT consultant or service organization that attempts to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells consulting and services only. This allows Progent to align technical support with the real needs of customers. Mixing network support and product selling can result in a conflict where the proposed solution is based on a predetermined technology rather than being based on the actual requirements of a client.
How to Contact Progent
In case your Naperville, Illinois business needs to contact Progent to ask about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Network Help
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).