Naperville, IL Remote Help from Certified Computer Network Service Experts
Progent's network help services can deliver your Naperville, IL company budget-friendly and consistent access to Microsoft and Cisco certified consulting engineers. By providing network consulting help when you require it, offering specialized knowledge for line-of-business applications, offering unique services such as 24x7 network monitoring, and invoicing only for support you receive, Progent offers your Naperville, Illinois business an affordable option for optimizing the profitability of small-scale business information systems. Whether you have an onsite system, connect to cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for organizations and local governments to build and maintain a reliable and safe information network and to have fast availability of the skilled support typically available only to businesses who are able to afford a large internal information technology group.
For larger businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network service team. This can cut costs and help meet schedules for major projects such as application development, disaster recovery planning, security audits, merging datacenters, or software migrations.
Progent can also offer access to certified consultants to assist your company to design and execute your cloud computing strategy.
Core Technical Areas Serviced by Progent for Business Networks in Naperville, Illinois
Progent offers the support of qualified experts for all facets of business network technology deployed in small companies. Technologies serviced by Progent include:
Support Delivery Alternatives Available for Naperville, Illinois Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing IT support services is built on the Help Desk structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive service documentation, dependable follow-up, and strict expense monitoring for an array of network service delivery modes that include online repairs, onsite support, top-level consulting, plus server hosting.
Progent's Flat-rate Managed Services for Remote IT Management
- Remote Service
Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the cost or delay of in-person service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time customers to address urgent situations and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISA-certified security professionals. Find out additional details concerning Progent's online computer troubleshooting expertise.
- On-site Service
Progent provides onsite technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's online service experts to give small and midsize companies the ideal combination: in-person support technicians when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The wait time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more details about why to register for Progent's in-person computer support services.
- Help Desk
Progent's Contact Center Outsourcing Services are designed for all businesses who require prompt and reliable access to a professional Help Desk with efficient telephone support, remote troubleshooting tools, and enough technical depth for all needed escalation. Because small and midsize businesses typically are constrained by limited information technology budgets and can provide scant executive bandwidth for handling network support, Progent's Help Desk Outsourcing Services can be the most cost-effective way to ensure that business computer systems are always productive. Read more concerning Progent's Helpdesk services.
- IT Consulting Services
Progent provides small companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical technologies including
- Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, network security consulting, fault tolerant network engineering, virtualization strategies, plus configuration, customization and support for small business software including accounting, operations, business analytics, sales automation, and productivity software. Progent can help with one-shot projects such as site moves and massive system migrations, longer term initiatives like management analytics software development and customization, database software development and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or emergency services like disaster recovery and malware cleanup.
- Application Hosting
Progent can host critical business applications like Microsoft Exchange Server and MS SQL in order to provide small businesses with greater levels of dependability, protection, and performance than is possible using the type of internal data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the world's largest IT companies, Progent can save you the investment in building and maintaining the systems needed for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay current, security and performance is continually tracked, and systems are consistently backed up and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service provides full hosting services for the entirety of a small company's production servers in an environment that not only provides the top degree of dependability and scalability but that is also easy for clients to migrate to another service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, system maintenance, and IT administration while achieving world-class reliability and an unprecedented level of vendor options. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered service, can support the multi- platform and non- standardized environments common with smaller businesses, and keeps control of the software in the customer's possession so that migrating to a different virtualized host is quick, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.
- Hybrid Cloud Migration Consulting Services
Progent offers advanced online consulting services to help businesses of all sizes integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, device control, and web filtering via leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and configure a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Cloud Backup
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient AV and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity applications important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of infrastructure technologies such as firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's
CISSP-Certified cybersecurity experts,
CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide perspective on system protection and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for IT information protection and reporting.
The scope and depth of Progent's consulting team offer a unique array of advantages to clients trying to maximize the business value of their information system within an affordable budget. These benefits include:
- Best Service Methodology
Progentís team of Microsoft and Cisco Certified experts average longer than a decade of real-world professional experience, at the forefront of network support, executing a wide variety of IT tasks for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This means that you get not only world-class IT capability, but also a support engineer with field-tested methods for repairing actual IT problems quickly.
Read more about Progent's best practices for network consulting.
- Efficient Pricing Model
Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no registration charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's small pricing granularity eliminates major bills for fast repairs. Another benefit of by-the-minute invoicing is that clients will not be inclined to allow simple problems to stay unaddressed until they become major problems.
Read more about Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Delivered Support
Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports given by every consultant to every customer. The practice of documenting and archiving service records allows more effective service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.
Learn more details concerning Progent's documentation of IT outsourcing services.
- Information Transfer
Progent practices information transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Small businesses who work with freelance consultants or who maintain internal support staffs benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive.
Learn additional information concerning Progent's knowledge transfer services.
If your Naperville, Illinois company needs to contact Progent about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For fast online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).