Expanding your remote workforce may have a major impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Naples organization to pick the right technologies and follow leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers top value. Progent offers support services ranging from as-needed expertise for helping you past challenging IT roadblocks to full project management to help you successfully complete mission-critical tasks.

Progent can help Naples, Florida companies to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.

Help Desk Call Center Services for Telecommuters
A fast, organization-wide switchover to a telecommuter business model, which might be activated by a pandemic or as part of a disaster recovery process, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk Call Center services utilize Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or edit their current trouble tickets, add information, and append screen captures and attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
  • Progent's Call Center Augmentation Service allows you to expand your existing Support Desk organization by splitting delivery of Support Desk support transparently between your in-house IT support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support solution based on the leading professional services automation (PSA) tool for managing service requests and ticketing, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Naples, Florida business, phone 1-800-993-9400 or go to Contact Progent.



An index of content::

  • 24-7 Position FAQ about Cisco CCIE Job Opportunities Q and A about Network Professional
  • 24x7 Exchange 2019 Security Technology Consulting Services Exchange 2019 and Windows Server Core Troubleshooting
  • 3900 Router Online Consulting IOS XR Software Technical Consultant
  • 64-bit Computing Engineers Consulting 64-bit Migration

  • 24 Hour Windows 2000 Server Online Troubleshooting
    Windows 2000 Server Remote Consulting

    Progent's certified Windows 2000 consultants can help you optimize the capability of your current Windows 2000 Servers and can streamline network management, offer technical support and troubleshooting, and enhance security. Progent can also help you design, rationalize, and implement a plan to migrate from Windows Server 2000 to Microsoft Windows Server 2003. Progent is experienced in setting up pilot programs to reduce the technical risk associated with migrating to Windows 2003 Server by identifying possible hardware and application compatibility issues.

  • ADSL2+ Technology Professional Metro Ethernet Services

  • Support Services Windows Server 2012 R2 Virtual Fibre Channel
    Windows Server 2012R2 Security Online Help

    Progent's certified professionals can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test systems and migration strategies, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, educate your IT management team, develop a corporate-wide security plan, automate IT administration, assist with application development, and build and validate a disaster recovery/business continuity plan.

  • After Hours Engineer 64-bit Computing 64-bit Migration Engineers

  • Consultancy Office 365 Excel
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    Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants can provide a wide range of remote services to help you to plan, program, test, deploy, manage, and debug applications powered by any version of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help you to move your legacy Excel solutions to the newest versions of Excel, integrate Excel with iOS-powered iPhones and iPads and Android phones and tablets, and identify and fix compatibility problems between various versions of Excel. Progent offers as-needed support to clients who need a fast fix to a stubborn problem associated with Office Excel and Progent can also provide comprehensive project management services for upgrading or developing mission-critical application software built on Office Excel. Progent's cost-effective webinar training classes for Excel can be customized to address the special requirements of individuals or groups.

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    Project Server Integration Companies

    Progent's Microsoft engineers offer in-depth expertise in deploying, using and troubleshooting any edition of Microsoft Project, Project Server, and Project Online and can deliver a wide variety of cost-effective online consulting services based on industry best practices to help organizations of all sizes to get all the advantages of this powerful project management solution. Consulting support available from Progent include system design, software configuration and upgrades, setting up secure file and status sharing among local and remote or mobile users, network infrastructure optimization, and customized webinar training.

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  • Exchange 2013 Migration Remote Technical Support
    After Hours Exchange 2013 Security Remote Consulting

    Microsoft Exchange 2013 includes major enhancements to the functionality of Microsoft Exchange Server 2010 and introduces powerful innovations plus a revamped structure. These enhancements affect key IT areas like manageability, high availability (HA), security, cost of ownership, teamwork, extensibility, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consultants can assist your organization to understand the potential business benefits of upgrading to Microsoft Exchange Server 2013, design a cost-effective test and rollout strategy, and educate your IT staff to maintain your Exchange Server 2013 environment. Progent can also provide ongoing online consulting and management for Microsoft Exchange 2013.

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  • BlackBerry BES Server Express Specialist Consulting BlackBerry BES Express
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    Progent's certified professionals can help you to evaluate the benefits of Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid datacenters, train your IT management team, create an enterprise-wide security strategy, automate IT management, assist with application development, and build and validate a disaster recovery/business continuity plan.

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  • CISA Certified Security Audit Specialist
    Urgent CISA Certified Security Audit Engineer

    The Certified Information Systems Auditor (CISA) accreditation is a recognized achievement that indicates expertise in network security auditing. Certified by the American National Standards Institute (ANSI), the CISA credential requires that candidates undergo a comprehensive test administered by the ISACA professional association. Progent can provide the services of a CISA-Premier network security audit professional trained to assist companies in the areas of information systems audit process, IT governance, systems and infrastructure ROI, information technology support, safeguarding of information resources, and business continuity planning.

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    Progent's Test and Training Lab located at the QTS Data Center is available for testing line-of-business applications, developing cost-effective system upgrade methodologies, evaluating and tuning performance, designing or validating disaster recovery strategies, mitigating compatibility issues, and building training environments for the latest products and technologies. For Progent customers who lack adequate internal resources to configure proper pilot environments, the lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.

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    Barracuda Backup is a low-cost, subscription backup and disaster recovery platform for small and mid-size organizations. A Barracuda Backup solution can incorporate a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with similar features but which utilizes your existing storage infrastructure. Barracuda Backup protects vital business data produced locally, at one or multiple remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to help you to design, integrate, manage and troubleshoot a backup and disaster recovery solution built on Barracuda Backup.

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    Progent can assist small companies to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can streamline IT management and reduce hardware expense. Azure offers a comprehensive library of public cloud services and Progent can assist you to understand the advantages and restrictions of various cloud computing models supported by Azure. Progent can show you how to administer cloud-resident or hybrid cloud and on-premises applications and network infrastructure and ensure that you avoid the typical errors small organizations make when moving to the cloud. Progent can help you to configure cloud servers on Azure Virtual Machines, use cloud storage with Azure Storage, handle user identity with Azure Active Directory, and create transparent backup services with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN connections and to integrate iPhones and iPads and Google Android handhelds.

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  • Cybersecurity Group Juniper SA700 SSL VPN Auditing Juniper SA4500 SSL VPN
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  • VMware Cross vCenter NSX Consultancy
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    VMware's NSX network virtualization technology enables you to create entire networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high level of automation regardless of the physical components making up the basic network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also permits non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm full service recovery, validate SLAs and demonstrate compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly recover the complete logical network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help your organization to design, deploy, test and manage a DR system powered by VMware Site Recovery Manager and VMware NSX.

  • Exchange 2010 Migration Professional Microsoft Exchange Server Upgrade Specialists

  • Windows Server Hyper-V 2016 Migration Network Engineer
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    Hyper-V 2016 utilizes key features first designed for and refined on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your business, configure test environments to verify the ability of Hyper-V 2016 to support your vital workloads, plan a cost-effective network architecture for a cloud-centric or hybrid installation, develop and carry out a smooth upgrade strategy, educate your IT administration and support staff, and deliver as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.

  • Exchange Server 2000 Upgrade Integration Support Microsoft Exchange Online Troubleshooting
  • FAQ about Cisco Engineer Home Based Virtual Office FAQ about Network Consultant Open Positions

  • SQL Server 2017 Computer Consultant
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    Progentís Microsoft certified professionals can provide small and mid-sized companies advanced Microsoft SQL Server help. Microsoft SQL Server is a complete, Web-enabled database and data analysis package that opens the door to the speedy development of advanced business programs that can give your business a competitive edge. SQL Server provides core support for XML and can query across the Internet and beyond the firewall. In addition to providing consulting, maintenance and troubleshooting services, Progentís SQL experts can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information system. Progent can also help you upgrade from older editions of Microsoft SQL Server to SQL Server 2005.

  • Freelance Cisco Consultant Job Opportunity Independent Telecom Consultant Contract
  • Full Service Outsourcing Services Outsourcing Network Help Consult
  • Help and Support Small Business WAP551 Small Business 100 AP Online Help
  • Home Based Cisco Consulting Position Telecommuting Job Home Based Cisco Consulting
  • Hybrid Office 365 and Exchange Support Outsourcing Office 365 Single Sign On Remote Consulting

  • Double-Take Software Availability Computer Consultants
    DoubleTake Carbonite Replication Manager IT Consultant

    DoubleTake/Carbonite Software offers a selection of tools designed to provide small companies a range of cost-effective solutions for replicating and restoring vital workloads including Microsoft Exchange, SQL Server, RIM Blackberry, and Microsoft SharePoint. Progentís disaster recovery planning experts have in-depth backgrounds integrating DoubleTake/Carbonite products into small business IT systems to achieve a high state of availability and business continuity readiness at an affordable price.

  • IM Infrastructure Remote Troubleshooting Microsoft Certified Partner Office Communications Server Release 2 Online Technical Support
  • ISA 2004 Standard Edition Server Online Troubleshooting Microsoft Expert Technology Consulting Services ISA Server
  • IT Consultants Microsoft SQL Server 2016 Microsoft SQL Server 2008 Online Help

  • Integration Support Cisco Firewall and IPS
    ASA 5540 Firewall Support and Setup

    Progent's Cisco CCIE-certified network infrastructure consultants can help your organization to manage legacy PIX 500 or ASA 5500 firewalls or transition to Cisco ASA 5500-X security appliances. Progent can also help you to set up, manage, update and troubleshoot Cisco ASA 5500-X security appliances with Firepower Services.

  • IT Development Project Consulting Enterprise Project Management Specialists
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  • Microsoft Exchange 2016 Migration Planning Engineer
    Microsoft Exchange Server 2016 Migration Support and Integration

    Progent can assist your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 including designing high availability infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your VMs, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

  • Immediate Naples-Collier County Network Consulting Organization Security Consulting Firm Naples-Collier County
  • Information Transfer IT Consultants Expert Training Support Outsourcing
  • Intrusion Protection Systems Security Firms Cisco Expert Firewall Security Cybersecurity Firms

  • Microsoft Dynamics GP 2015 App Development Specialist
    Consultant Services Dynamics GP 2015 Security

    Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud integration, works with the most popular handheld devices, permits single sign-on with Microsoft Azure AD, and strengthens security. Dynamics 2015 R2 also streamlines management reporting, includes nine new Workflows, extends the Web Client, and delivers over 100 improvements to its library of applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad knowledge and experience to address the critical technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help your organization to perform a smooth migration that will maximize the business value of your investment in this mission-critical product.

  • Jobs Computer Consulting Silicon Valley, CA Computer Support Career Opportunities Silicon Valley, CA
  • Juniper Networks NetScreen Protecting Juniper NetScreen 5400 Firewall Network Intrusion Penetration Testing

  • Support and Setup Office 365 AD FS
    Microsoft Certified Expert Consulting Services Office 365 and iOS

    Microsoft Office 365 Exchange Online lets you utilize cloud-resident servers, mailboxes and associated Exchange components to lower capital costs and administrative overhead. You can use Exchange Online to host all your Exchange mailboxes, or you can set up a hybrid architecture that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable online support to help your small businesses to assess the benefits of Office 365 Exchange Online, plan a solution that makes sense for your business needs and IT budget, carry out an efficient migration from your current Exchange system to one that incorporates Exchange Online, train your management team and users, and deliver ongoing consulting and troubleshooting.

  • MS Windows Small Business Server Outsourcing Microsoft SBS Technical Support
  • MacOS and Windows Computer Engineer macOS and Windows integration Troubleshooting
  • Meraki 802.11ac AP Migration Specialists Network Consultant Meraki 802.11ac Access Point Upgrade
  • Microsoft Active Directory Specialists Microsoft Active Directory Professionals
  • Microsoft Exchange 2010 Migration Consulting Exchange Server Upgrade Consultancy

  • Microsoft Exchange 2013 On-site Technical Support
    Exchange 2013 Backup and Restore Network Consultant

    Microsoft Exchange Server 2013 incorporates significant enhancements to the functionality of its predecessor Exchange Server 2010 and delivers important new features as well as a redesigned structure. These improvements affect key areas including manageability, availability, security, operational costs, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting experts can assist your organization to evaluate the potential business benefits of upgrading to Exchange 2013, design a cost-effective test and deployment plan, and train your IT team to manage your Microsoft Exchange Server 2013 environment. Progent can also provide affordable online consulting and management for Exchange Server 2013.

  • Microsoft Exchange Server 2010 Evaluation Computer Consultants Exchange Server 2010 Consultants
  • Microsoft Expert Online Support Dynamics GP Great Plains Software Microsoft GP/Great Plains On-site Technical Support
  • Microsoft Financial Software Online Support Services Best Integration Great Plains
  • Microsoft ISA Server Network Engineer Computer Consulting Internet Security and Acceleration Server
  • Offsite Workforce Naples Expertise - Call Desk Augmentation Consultants Naples, FL
  • Microsoft LCS Server Instant Messaging Onsite Technical Support Microsoft LCS Server Consulting Services
  • Naples Work at Home Employees Help Desk Outsourcing Consultants Naples-Bonita Springs
  • Microsoft Lync 2013 On-site Support Lync Server 2013 security Consultant
  • Microsoft MCITP Consultant Contractor Job New South Wales Microsoft Support Freelancing Jobs New South Wales
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    Progentís team of expert programmers, database designers, and project managers can assist large businesses to complete development projects for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to seasoned program managers for advanced planning and program co-ordination or Progent can assist customers plug expertise gaps by providing database designers and software programmers skilled in building RDBMS applications powered by Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can assist businesses to integrate SharePoint with other data sources such as SQL Server and Excel to create data-driven intranets and web portals. Progent also can provide expertise with multiple web development technologies and can help businesses to create, expand, troubleshoot, or migrate web-based applications to take advantage of the most current web technology.

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    Progent's short-term staff augmentation services enable businesses to respond to the need for network professionals without incurring the expense and delays associated with vetting and hiring reliable technical help and without adding to your permanent head count.

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    Progent's Cisco CCIE-certified SIP infrastructure experts can assist you to plan, integrate, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-based SIP trunks and can provide affordable online or onsite support to help businesses to migrate efficiently to a productive unified communications network that delivers accelerated ROI. Progent's certified Microsoft unified communications consultants can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media applications such as Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.

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    Progent's Cisco-Certified network management consultants can assist you to use Cisco's management tools alongside a selection of specialized third-party applications to create a complete network management strategy in order to keep your environment running reliably, fully utilize limited resources, guard your data, revive quickly from hardware breakdown or deliberate attacks, and allow you to add or repurpose network resources sensibly and economically as your business evolves.

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    Microsoft Virtual Server, run on the Microsoft Windows Server 2003 platform and based on technology first produced by Connectix, provides the performance necessary to accomplish hardware reduction, application migration, and server isolation tasks via virtualization technology in an enterprise-ready IT network with high expandability, manageability, and availability. Microsoft has aimed Virtual Server 2005 at businesses wishing to enhance ROI in software programming and testing, migration from outdated line-of-business applications, and hardware consolidation. Progent's skilled Virtual Server consultants can help your business to assess and deploy MS Virtual Server.

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    Progent's Symantec consultants can assist you to support discontinued Symantec firewall and VPN appliances including the Symantec Raptor and VelociRaptor line or show you how to upgrade to more recent firewall technology. Progent can also help you design and implement a complete security strategy that can include firewall and VPN devices and utilities, managed security and network defense services, system monitoring software, and documented policies and processes. Progent has the skill to be your single resource for on-going technical help, administration, education, and security consulting.

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    Progent provides Windows 2003 Cluster Server assistance to help your company implement non-stop clustered servers that can deliver 100% operation. Clustered Windows servers for non-stop systems include Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. By assisting you t design non-stop server clustering environments around Microsoft Windows Clustered Server 2003, Progentís Premier Windows engineers make sure that your high availability clustered servers are set up to optimize the competitive value of your computer system.

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    Progent's Microsoft certified engineers offers offsite and on-premises consulting expertise to assist your company to administer, maintain, and troubleshoot PCs powered by Microsoft Windows 7 and also offers assistance with migrating to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, network security, backup and restore, online connectivity, smartphone and tablet integration, Wi-Fi network design, and 24x7 system monitoring and alerts.

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