Enlarging your telecommuter workforce may have a major impact on network infrastructure, security, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Naples company to pick the right technologies and adhere to best practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from on demand expertise for getting you over challenging IT bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent's consultants can assist Naples, Florida companies to with any facet of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.

Help Desk Services for Teleworkers
An emergency, organization-wide changeover to a telecommuter business model, which could be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.

  • Progent's Standard Call Center services leverage Progent's nationwide network of online IT support specialists along with world-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their current trouble tickets, enter information, and upload screen captures and attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
  • Progent's Help Desk Supplemental Service enables your business to expand your existing Help Desk Call Center team by sharing responsibilities for Help Desk support services seamlessly between your in-house support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the leading PSA platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your at-home workforce, refer to Progent's Support Desk augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Naples, Florida business, phone 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent's Microsoft-certified consultants have more than a decade of experience designing, implementing, enhancing and repairing System Center Operations Manager environments and offer companies of any size expert online or onsite consulting support for System Center 2012 Operations Manager. Progent can assist your company to plan a topology for System Center 2012 Operations Manager servers that provides the performance and resilience required to monitor your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed environment. Progent can also assist you to install and customize System Center 2012 Operations Manager management packs according to best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. Also, Progent can deliver fast online or on-premises troubleshooting to help you to remediate serious issues uncovered by SCOM 2012.

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    Progent's Microsoft-certified engineers offer cost-effective online support and development services to assist your business to design, deploy, administer, and troubleshoot Microsoft SharePoint 2010 environments that can involve web sites that can function as intranets, extranets, document and media management applications, blogs, data marts, business information systems, enterprise search engines, workflows, and other utilities to support and enhance teamwork. Progent can help you combine SharePoint 2010 with MS SQL Server and with third-party databases and with Microsoft's popular desktop applications like Office Excel, Word, PowerPoint, and Project. Progent can assist your business to migrate from earlier releases of SharePoint or move a mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.

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  • Automated Desktop Management Support and Integration
    ProSight Remote Monitoring and Reporting Remote Technical Support

    ProSight LAN Watch is Progentís server and endpoint monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your business.

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  • Support Services Cisco PIX Firewall Upgrade PIX Consultants

  • Firepower Services Remote Troubleshooting
    Configuration Cisco Firepower Management

    Cisco's Firepower Next Generation Firewalls deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer unified management of advanced security features like application visibility, next-generation intrusion protection (NGIPS) with risk prioritization, advanced malware protection, DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to plan and carry out an efficient upgrade to Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's cloud-based services to create and centrally manage network ecosystems that span branch offices, data centers, and cloud resources.

  • Support and Setup Windows Server 2008 DirectAccess Windows Server 2008 R2 Online Technical Support

  • Technical Support Services iPhone and Windows 10 integration
    iPhone and Power BI integration Remote Support

    Progent can provide affordable online consulting to assist your business to design, deploy, and fix any aspect of your iPhone and iPad and Windows integration efforts and is available for short-term jobs to help you through specific technical bottlenecks or major engagements to help you finish large-scale initiatives on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid environments and can help you create or support a resilient, secure and efficient network infrastructure that aligns with your mode of computing. Progent can also provide online or onsite training to show you how to manage and use your iPhones and iPads in a safe, team-oriented environment that optimizes the business value of your information network.

  • Suse Linux Setup and Support Mandriva Linux Technology Professional

  • Network Load Balanced IT Consulting
    After Hours Fault-tolerant Load Balancing Specialists

    Progent provides fault tolerant load balancing consulting covering system load balancing, load balanced applications, LAN/WAN backbone routing, and content delivery products including Cisco Content Engine. High availability load balancing vendors for which Progent offers consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Engine and Cisco CDN Software, and F5 Networks BIG-IP.

  • System Center 2016 Business Continuity Technical Support System Center 2016 and Linux Integration IT Consulting
  • System Repair Progent Startup Business Progent Startup Companies Consolidation
  • Technical Consultant iPhone Integration Computer Engineer Wi-Fi site survey
  • Technical Support Services Hybrid Office 365 integration Information Technology Consulting Exchange Online Archiving
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  • Work from Home Infrastructure Consulting Services
    Offsite Workers Infrastructure Remote Troubleshooting

    Progent can assist small and mid-size businesses to plan, implement and debug the infrastructure to support teleworkers.

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  • Top BlackBerry Wireless Small Business Outsourcing IT Naples-Bonita Springs, Florida, USA On Site service BlackBerry Smartphone Naples-North Naples
  • Top Cisco Firepower Firewalls Online Technical Support 24/7 Outsourcing ASA with Firepower
  • Top LifeSize 220 Series Telepresence Specialists Polycom RTX Telepresence Consulting Services
  • Top Quality SCOM 2012 Migration Outsourcing Top Ranked Troubleshooting System Center 2012 Operations Manager
  • Top Rated SQL Server 2017 OLTP Remote Technical Support 24-7 SQL Server 2017 SSRS Integration Services
  • Top SharePoint Server 2007 Network Engineer Consultant Services SharePoint Server 2007
  • Naples Naples Work from Home Employees Help Desk Call Center Solutions Consulting
  • Top Windows Hyper-V 2016 Private Cloud Help and Support Microsoft Certified Professional Windows Server Hyper-V 2016 Security and Compliance
  • UNIX, Windows Consultant Services Windows and Solaris Professional
  • Urgent Microsoft T-SQL Design Firms Microsoft SQL Specialist
  • VPN Remote Support Services Support Cisco RADIUS Security
  • WatchGuard Firebox M670 Firewall Network Intrusion Penetration Testing WatchGuard Firebox M270 Firewall Security Contractors
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  • Windows 7 Integration Online Troubleshooting Windows 7 Migration Setup and Support

  • Hybrid Microsoft 365 integration Remote Technical Support
    Outlook autodiscover Remote Technical Support

    Microsoft allows you to create seamless hybrid ecosystems that integrate Office 365 and local Exchange deployments. This allows you to have specific Exchange mailboxes located at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist you with any facet of planning, integrating and debugging your hybrid Exchange Online solution. Progent's Exchange specialists can deliver as-needed support to help you resolve stubborn technical issues and also can provide extensive project management outsourcing to make sure your hybrid Office 365 solution is successfully completed on schedule and within budget.

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  • Windows Server 2012 R2 Data Deduplication Online Help Technology Consulting Services Windows Server 2012R2 Clustering
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  • Microsoft Teams AD Federation Services Consultant Services
    Consulting Services Microsoft Teams SIP trunking

    Progent can help you to plan an upgrade to Microsoft Teams from Skype for Business Online and configure, administer, and debug a cloud or mixed implementation of Microsoft Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your phone system.

  • Windows Server 2012R2 Storage Spaces Support and Integration Windows Server 2012 R2 Server Manager Computer Consultant
  • Windows Server 2019 Storage Replica Help and Support Windows Server 2019 PowerShell Remote Technical Support

  • Microsoft Azure migration Reports
    Consult Microsoft Azure hybrid cloud integration

    Progent can assist businesses of any size to move any part of their computing infrastructure to the Microsoft Azure cloud. This can streamline network administration and reduce hardware investments. Azure offers a comprehensive library of cloud services and Progent can help you to understand the benefits and restrictions of different cloud computing models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and ensure you avoid the typical mistakes small organizations make when moving to the cloud. Progent can help you to set up VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup services with Azure Backup. Progent can also show you how to configure firewalls and VPN tunnels and to manage Apple iOS devices and Android handhelds.

  • Work at Home Collaboration Setup and Support At Home Workforce Collaboration Software Support and Help

  • Virtual Server Technology Specialist
    Server Management IT Consultants

    With virtual server technology, businesses can operate multiple virtual servers on one physical server. Virtualization technology enables companies to gain all the benefits of server segmentation, while avoiding the costs that goes with purchasing additional server equipment. Virtualization is also the enabling technology for private clouds, which offer major advantages such as reducing the costs of hardware, facilities, and management while enhancing data protection, network reliability, and disaster recovery. Other useful server management options include network monitoring utilities, Microsoft WSUS, and remote server management cards. Progent's certified server management consultants can assist you with all aspects of server virtualization and management to allow your company to cut expenses and save time.

  • macOS Online Troubleshooting Consultancy Mac Online Technical Support Engineer
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