Expanding your remote workforce may have a major impact on network infrastructure, cybersecurity, and company culture. Progent has 20 years of background assisting businesses of all sizes to design, configure, administer, optimize, and debug IT environments that support a remote workforce. Progent can help your Naples organization to pick the right technologies and follow leading practices in building and operating a secure virtual office solution for telecommuters that facilitates teamwork and delivers top value. Progent offers support services ranging from as-needed expertise for helping you past challenging IT roadblocks to full project management to help you successfully complete mission-critical tasks.
Progent can help Naples, Florida companies to with any aspect of building a high-functioning telecommuting environment by delivering infrastructure configuration services, IP voice troubleshooting, video conferencing integration, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and streamlined management.
Help Desk Call Center Services for Telecommuters
A fast, organization-wide switchover to a telecommuter business model, which might be activated by a pandemic or as part of a disaster recovery process, can overwhelm even a well-staffed in-house Support Desk. Progent's Help Desk services allow businesses of any size to outsource or supplement their Support Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk Call Center services utilize Progent's extensive network of remote technical support specialists along with world-class trouble ticketing and tracking technology to offer an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all aspects of remote Level 1 desktop support from initial service requests to ticket generation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or edit their current trouble tickets, add information, and append screen captures and attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of rapid hand-off to Level 2 and Level 3 support experts to resolve complex problems. For more information, see Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Call Center Augmentation Service allows you to expand your existing Support Desk organization by splitting delivery of Support Desk support transparently between your in-house IT support staff and Progent's nationwide team of PC support engineers and subject matter specialists. Progent's shared Call Desk service is based on a collaborative support solution based on the leading professional services automation (PSA) tool for managing service requests and ticketing, assigning ownership, tracking progress, and producing management reports. For information about how Progent's Help Desk Call Center Supplementation Services can enable your company to deliver best-in-class technical support to your at-home employees, go to Progent's Help Desk Call Center supplementation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about creating and managing an efficient telecommuter environment for your Naples, Florida business, phone 1-800-993-9400 or go to Contact Progent.