Enlarging your telecommuter workforce may have a major impact on network infrastructure, security, and corporate workflows. Progent has 20 years of experience helping businesses of all sizes to design, deploy, administer, optimize, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Naples company to pick the right technologies and adhere to best practices in creating and operating a secure virtual solution for teleworkers that facilitates teamwork and delivers maximum business value. Progent can provide support services that go from on demand expertise for getting you over challenging IT bottlenecks to full project management to help you successfully complete business-critical tasks.
Progent's consultants can assist Naples, Florida companies to with any facet of building a high-functioning telecommuting environment by delivering network infrastructure configuration services, IP voice troubleshooting, video conferencing support, collaboration platform selection and deployment, public cloud integration, Call Desk services, security and compliance, backup/restore solutions, and streamlined management.
Help Desk Services for Teleworkers
An emergency, organization-wide changeover to a telecommuter business model, which could be driven by a pandemic or as a component of a disaster recovery preparedness plan, can overwhelm even a well-staffed in-house Help Desk. Progent's Help Desk Call Center services make it possible for businesses to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services leverage Progent's nationwide network of online IT support specialists along with world-class trouble ticketing and tracking technology to provide an affordable, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of online Level 1 PC technical support from service requests through trouble ticket creation, screen sharing, issue resolution, and incident reporting. A browser-based User's Service Portal allows from-home workers to check or edit the status of their current trouble tickets, enter information, and upload screen captures and attachments. Desktop support services are provided at a significant discount off Progent's normal Level 1 technical support charges, and Progent makes available the option of fast escalation to Level 2 and Level 3 support specialists to resolve advanced issues. For more information, refer to Progent's Standard Helpdesk Services for small and mid-size companies.
- Progent's Help Desk Supplemental Service enables your business to expand your existing Help Desk Call Center team by sharing responsibilities for Help Desk support services seamlessly between your in-house support staff and Progent's extensive pool of desktop support technicians and subject matter specialists. Progent's shared Call Center service is based on a co-sourcing support solution based on the leading PSA platform for handling help requests and trouble tickets, assigning ownership, monitoring progress, and producing reports. For details about how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your at-home workforce, refer to Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about creating and managing an efficient telecommuter environment for your Naples, Florida business, phone 1-800-993-9400 or visit Contact Progent.