Expanding your remote workforce may have a significant impact on IT infrastructure, security, and company workflows. Progent has 20 years of experience helping small and mid-size businesses to design, deploy, administer, tune, and debug IT environments that incorporate at-home workers. Progent can help your Naples company to pick the right technologies and adhere to best practices in creating and operating a secure virtual ecosystem for teleworkers that facilitates teamwork and delivers maximum value. Progent offers services that go from as-needed guidance for helping you over challenging technical bottlenecks to comprehensive project management or co-management to help you carry out business-critical tasks.

Progent's consultants can help Naples, Florida companies to with any aspect of building a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing support, collaboration platform customization and training, public cloud connectivity, helpdesk augmentation, cybersecurity, backup/restore solutions, and unified management.

Infrastructure for an At-Home Workforce
Integrating the network infrastructure required for an at-home work environment can be particularly challenging if you have to manage a mix of personal hardware such as PCs and notebooks, routers, and wireless APs from various manufacturers and with a mix of operating systems and firmware releases. Progent's experience providing remote support for both outdated as well as modern technologies in remote office venues enables you to make efficient use of your available infrastructure and provides you with fast access to expertise for implement necessary upgrades. Services offered by Progent to help your company to create a high-functioning telecommuting infrastructure include:

  • Virtual Private Network (VPN) technology allows you to establish a safe tunnel for authorized remote employees to use IT resources located at your corporate datacenter or in a public cloud. Progent can help you to configure and manage VPN access between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco ASA experts can help your remote workers to set up Cisco's AnyConnect software for safe VPN connections for a broad selection of devices such as Windows, Mac, Apple iOS, Linux, and Google Android.
  • Virtual Desktop Infrastructure products enable an at-home worker to see and use a remote computer's desktop. This gives network managers substantial control over the computing ecosystem of telecommuters and ensures remote users a familiar work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
  • Routers attach at-home computer networks to the Internet and support VPN connections, home wireless networks, and firewall services. Progent can provide top-tier online support for integrating home routers from a variety of manufacturers. See router integration services from Cisco-certified consultants.
  • Home Wireless networks, typically shared by an entire household and visitors, are commonly utilized by telecommuters to access their router for work. This can cause throughput and cybersecurity problems. Progent can help you to resolve these issues by delivering expertise like Cisco Aironet integration expertise, Cisco Meraki WiFi installation expertise, and Ubiquiti WiFi AP setup assistance.
  • Internet connectivity methods affect the speed and availability of connections between telecommuters and the corporate data center. Business-critical processes may require backup Internet access in the event the normal connection fails. Progent can provide guidance for picking service providers, selecting sensible service bundles, and integrating high-availability Internet connections. See Internet access solutions.

Contact Progent for Telecommuter Support Services
To contact Progent about creating and maintaining a productive work-from-home solution for your Naples, Florida organization, call 1-800-993-9400 or refer to Contact Progent.



An index of content::



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    Colocation sites allow companies to share enterprise-class facilities for hosting computer hardware that supports vital applications. Progent's Microsoft and Cisco premier IT experts can assist your business with all aspects of your colocation program including choosing and moving to a colo site, creating network architecture, specifying hardware, on-site and on-line troubleshooting, setting up remote network administration, and education your IT personnel.

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    For corporations with branches in or any area covered by Progent's engineers, Progent's Microsoft-Premier network consulting professionals and authorized Cisco network specialists can provide a variety of IT consulting services including project management, Sarbanes Oxley compliance, office relocations, corporate security, system design, local or phone-based branch office support, and technical support for collocation hosting facilities. A Progent IT architect can help you plan a multi-site information system that makes efficient use of collocation facilities and Internet data centers. Progentís Microsoft Certified consultants can help large corporations plan, integrate and support massive rollouts of updated releases of Microsoft products including Active Directory, Exchange Server, SharePoint Server, Microsoft SQL, and Enterprise editions of Windows. Progentís Cisco Certified Internetwork Expert and CCNP consultants can help you deploy Cisco products for connectivity solutions that incorporate basic, high-performance, integrated, and remote networking.

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    Progentís private cloud hosting service allows small and midsize businesses to run key applications such as Microsoft SQL and Exchange from a hardened Tier III data center facility on fully redundant equipment with geographically separate backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager (DPM) for backup and restoration. Smaller organizations can take advantage of Progentís private cloud hosting service to eliminate large capital costs for the purchase, maintenance, and operation of network equipment and data center facilities while achieving world-class levels of network availability and security.

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    Forefront Threat Management Gateway 2010 builds on the proven security technologies of Microsoft ISA Server and offers a easily managed Internet gateway that acts as a single-server solution for an array of security features such as an multi-layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, VPN control, plus HTTP/HTTPS inspection. Forefront Threat Management Gateway 2010 provides comprehensive web security logging and reporting features, allows custom reporting generated by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual server to cut costs and improve recoverability. Progent's Microsoft consultants can help your company to plan and execute test and production deployments; interface Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, SQL Server, Exchange Server 2010, and SharePoint; install Microsoft Forefront TMG 2010 to operate on a virtual machine with Windows Hyper-V; and provide continuing support and troubleshooting. Progent's consultants can also assist your organization to migrate smoothly to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.

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    Progent's Wi-Fi consultants can help you to configure Cisco Wi-Fi controllers to manage wireless networks of any size. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or implement an efficient upgrade to Cisco's latest Wi-Fi controller solutions.

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    Progent's UNIX family consulting services offer small businesses and developers assistance with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide array of experience offers you a convenient single source to help you create and maintain a protected and robust cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by integrating Windows with major versions of UNIX such as Apple macOS and OS X, Solaris, AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Mandrake.

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    Progentís professionals provide expertise in multiple technologies related to mobile networking including network infrastructure, Activesync, wireless protection, wireless email, Microsoft Windows Mobile, Research in Motion Blackberry, and mobile software programming. Progent's certified consultants can save your business work and expense by applying their wireless experience to show you how to choose and configure mobile connectivity solutions that fit the needs of your company. Progent can also optimize your IT infrastructure so that wireless data devices work more reliably.

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    To deliver economical network support for small companies, Progent has developed comprehensive IT outsourcing packages that give small companies fast access to network expertise without requiring you to hire, educate, and manage a large full-time computer support team. Progentís IT outsourcing packages offer you an affordable way for building a secure and robust system for your important Windows office productivity suites including Microsoft Office XP and Microsoft Office 2003.

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    Cisco has developed a full array of routers including routers built to provide the security, bandwidth, and reliability demanded by customers from small businesses to worldwide enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved fault tolerance and system uptime. Progent can show you how to select and configure Cisco routers to establish a reliable infrastructure for your IT system and to make it economical to expand as you support new users, start new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers powered by the Cisco IOS platform, including the Cisco 800 family of small business routers, Cisco 1800 and 2800 Integrated Services Routers, Cisco 1900 and 4000 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge applications, CRS Carrier Routing System for core Networks, as well as older 2500 and 2700 Routers.

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    Cisco has developed an extensive product line of routers that includes appliances built to deliver the security, performance, and availability required by customers ranging from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and backup power for improved fault tolerance and system availability. Progent can help you select and integrate Cisco routers to establish a solid infrastructure for your network and to make it easy to grow as you add new users, open new offices, install new services, extend your network to customers and partners, and support an increasingly mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS operating system, including Cisco's 800 family of small office routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 1700 and 2600 Routers.

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    System Center 2016 Operations Manager helps to promote top performance and dependable availability for critical applications by offering centralized, mixed-platform tracking of IT resources deployed across on-premises systems and cloud environments. Progent's consulting team can provide advanced online and onsite support to assist organizations of all sizes to plan, implement, tune, update and troubleshoot Operations Manager 2016 solutions. Progent can help you to move to Operations Manager 2016 from older releases of Operations Manager or from different monitoring platforms, or combine multiple monitoring systems into a cohesive IT management solution. Progent can also help you extend your Operations Manager 2016 environment to include infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.

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    Microsoft Windows Server 2008 represents a major advance in making IT systems more secure and available, simpler to virtualize and manage, faster, and able to provide an improved platform for web hosting and development. Progent can help your company get the most from the improvements built into Windows Server 2008 by delivering certified consulting, troubleshooting, training, temporary staffing, network monitoring, and security engineering services.

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    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, enhance and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems.

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    Progent's expert application designers and programmers can help your company to create customizations to Microsoft Dynamics GP/Great Plains that address the unique needs of your business without losing the advantages of seamless Windows integration. Progent can also offer expertise with a variety of development technologies that can be used to build integrations with Microsoft GP. These integration tools include Dexterity, Modifier with VBA, Visual Studio Tools for Microsoft Dynamics GP, Extender, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.

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    Progent's Jabber consultants can provide remote or onsite support to assist organizations of all sizes to plan, deploy, manage, update or debug Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers in-depth support for the technologies that make up creating a cohesive Cisco Jabber solution including Cisco network devices and management software, Microsoft Office apps, Windows and Mac desktops, iOS and Android smartphones, SIP interfaces, WiFi systems, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and the many other components of a cohesive collaboration ecosystem.

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    Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's extensive online selling environment and automating their sales, vendors can broaden their market, reduce their operating costs, accelerate response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service developers can work with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and costs and expedite your ROI.

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    Progent can provide the expertise of a senior specialist with extensive experience configuring, managing, and upgrading telepresence platforms from top-tier suppliers such as Cisco, TANDBERG, Polycom, and LifeSize. Progent can coordinate with your internal IT management team, your ISP, and your telepresence technology supplier to help your company maximize the business value of your telepresence ecosystem.

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    Progentís Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and development services for Microsoft SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web technology for efficiently coordinating people, teams and data. SharePoint Server provides a common location for your workers or clients to access, organize, distribute and manipulate useful data, files, and software and to interact with one another. Microsoft SharePoint allows quicker and more intelligent decisions, more effective sharing across groups and more streamlined business practices. Windows SharePoint Services connect employees, clients, workgroups and projects with the knowledge theyíve developed in a manner that makes data easy to find, retrieve and re-use. Progent's certified SharePoint experts can help your organization to manage your existing SharePoint solution or upgrade to the current release of SharePoint Server or to SharePoint Online.

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    Progent can help your business to plan and execute a smooth migration from a Solaris-powered IT environment to a network based on Microsoft Windows and capable of supporting Microsoft's familiar office productivity software, business applications, and software development tools. Progent's Solaris, Windows and Cisco engineers and application specialists can show you how to guard your data and minimize productivity discontinuity by developing an efficient migration strategy that protects your existing assets in Sun Solaris application and technology. UNIX-to-Windows transition consulting services available from Progent include evaluation of existing environment, transition planning and validation, MS Exchange migration expertise, information and application software porting, and processor and storage system migration and economization.

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    Progent's engineers can deliver a variety of network consulting services to assist companies of any size to install, manage, and troubleshoot IT systems that incorporate workstations, notebooks, tablets, or smartphones powered by Windows 8.1. For enterprises, Progent's experienced project managers can help set up testing labs to evaluate Windows 8.1 and plan and execute Windows 8.1 migration plans based on industry best practices.

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    Microsoft Small Business Server is an affordable suite of server products that provides the basis for a feature-rich but manageable information. The inter-connectivity demands of the Microsoft .NET functions included with Small Business Server 2011 requires a network consultant with real-world expertise and broad experience in planning and implementing effective end-to-end information technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This expertise assures you success in deploying, administering, and servicing network environments based on the Microsoft SBS line of servers and applications.

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    Progentís Microsoft certified experts provide a variety of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft accounting platform and business management solution based, like all Microsoft financial solutions, on the expandable and popular platform of Microsoft Windows technology. Microsoft Dynamics GP/Great Plains 2010, the latest edition of Microsoft financial software in the Microsoft Dynamics GP/Great Plains line, offers a cost-effective tool for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Dynamics GP is simple to install and integrate, and with its segmented design you can license only the functions you currently need, with the option to expand users and enlarge functionality in the future. Progentís Dynamics GP Software consulting engineers can show you how to install, configure and administer Microsoft Dynamics GP 2010 and also earlier editions of Microsoft Dynamics GP/Great Plains.

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    Progent's webinar training classes provide small companies the affordability, simplicity, and versatility of web-based learning and the proven training methods of seasoned instructors who employ advanced collaboration software to reproduce real-time, interactive learning environments. Progent offers online education for key desktop software including components of Microsoft Office such as Microsoft Excel, Word, PowerPoint, and Outlook: Dynamics business accounting and management information solutions including Microsoft Dynamics GP; plus additional popular desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.

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    Microsoft SQL Server 2016 offers significant enhancements in performance, scale, security, uptime, mobile computing integration, and integrated analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ files in one appliance for big data applications, Jason integration, Row-level Security, Mobile Reports, and seamless management of on-premises and cloud resources. Progent's Microsoft-certified consultants can provide online and on-premises expertise to assist businesses of any size to implement, administer or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and SCOM.

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    If your business has a Solaris network or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-certified security specialists can assist your entire enterprise in a wide range of security topics including security administration procedures, security design and models, access management systems and techniques, applications development security, operations security, physical security, communications, infrastructure and web security, and workplace recovery planning. CISM and ISSAP define the basic competencies and international standards of knowledge that network security professionals are expected to master. These certification offer IT management the assurance that consultants who have achieved their CISM or CISSP certification have demonstrated the background and knowledge to offer effective security management and engineering services.

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    E-Mail Guard is a complete service for defending against spam and viruses. E-Mail Guard addresses the security and administration of company email by offering continually improved spam and virus blocking, policy management, content filtering, and protection against email-based DHA and Distributed Denial of Service attacks. E-Mail Guard also features tracking, administration and reporting tools plus outgoing email filtering to help you repair your email environment and specify and enforce company email policy.

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    Progent can assist small and medium-size organizations to install endpoint security protection systems and provide cleanup expertise needed to support telecommuters.

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    For advanced project management assistance, Progent offers the services of senior IT professionals with decades of experience in technology management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers can provide project management expertise to assist enterprise customers adhere to leading practices to ensure that major projects are completed on schedule and on budget.

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    Progent's Cisco CCIE-certified wireless network consultants can provide remote or on-premises configuration and debugging services to assist you to plan, implement, upgrade, optimize, manage and debug Aironet wireless access point environments of any size or topology. Progent's Cisco Wi-Fi controller experts can also assist you to combine your wireless ecosystem with your wired network and cloud-hosted resources to build an enterprise-wide connectivity foundation that is simple to administer and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet wireless APs to accommodate your unique office design, construction, and expected workloads.

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    Progent's Cisco-certified CCIE consultants can help you to configure, manage, upgrade, tune and debug Catalyst switches. Progent can also help you to enhance the security of Catalyst switches and migrate smoothly from legacy appliances to modern models.

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    Progent's Wireless Consulting Services provide a fast, affordable way for businesses of any size to integrate, manage, monitor and repair cutting edge wireless network technology. For 802.11n and the latest 802.11ac wireless environments, Progent can help you plan and install appliances such as Cisco's Aironet and Meraki wireless access points and wireless controllers. For wireless email and online applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.

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    Microsoft Exchange Server 2013 incorporates significant improvements to the functionality of Microsoft Exchange 2010 and introduces powerful innovations plus a revamped structure. These improvements affect key areas such as manageability, availability, security, cost of ownership, collaboration, extensibility, performance, compatibility, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the potential advantages of migrating to Microsoft Exchange 2013, create an efficient test and rollout strategy, and train your IT team to manage your Microsoft Exchange 2013 solution. Progent also offers ongoing remote support and management for Microsoft Exchange Server 2013.

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