Naples Expertise for Computer Support Firms
Seamless Short-Term IT Support Augmentation
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Naples
Progent’s consulting services for IT service organizations in Naples Florida allows you to offer your clients Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your regular network services group. These services can help you grow your client base, expand your service offerings, create happy clients, and improve your bottom line.
Progent's team of network experts, PC support specialists, IT admins, and cybersecurity consultants have acted as seamless extensions to the support staffs of some of the world’s biggest IT service businesses. Progent’s range of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progent’s close integration with your support team lets you strengthen and protect your branding.
Progent is a network support firm with 20 years of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any independent IT support company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's reseller program for network service providers offers seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who need 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful service desk. But full-featured ticketing systems are not just costly to acquire and staff, but also challenging to configure and manage. Small or niche IT support companies rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service firms an economical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and supplemented by fast escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing program enable you to expand your physical and virtual support volume, the diversity of technologies your business can handle, the number of {geographies you can serve, and your hours of availability.
Key features of Progent's Call Center and ticketing solution for IT service firms include:
- Progent's remote desktop service staff delivers Level 1 end user help with 1-hour SLA to commence work during standard work hours.
- Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
- Extended support is available at additional cost.
- Optional on-premises support in larger metros is offered throughout the US at additional cost.
- You keep complete control of your clients and invoicing.
- Your customers submit requests through your own branded web portal, a toll-free number, or by directing a message to your assigned mailbox.
- Every end user request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies steadily without being forced to say no to opportunities due to a lack of expertise or a shortage of personnel.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your in-house support group, under your coordination, and invoices you rather than your customer.
- By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
- Detailed Documentation: Progent uses an enterprise-class service reporting system to ensure that all IT services delivered are fully documented. This makes it easy for you to transfer account responsibilities to internal personnel when you have sufficient people and relevant technical skills.
- Safely Grow Your Service Business: You can easily and safely take on additional opportunities beyond your core areas of excellence and serve new geographies without the risks associated with expanding your head count too quickly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum network service provider by delivering more services to more customers using your own company name.
- Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a broad array of IT disciplines and can be a dependable reservoir of skills for growing your IT support business.
- Fast Escalation: With a large roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
- Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
- Remote Support Experts: For two decades, Progent has delivered online network support from Help Desk services to high-level consulting. Effective remote service cuts costs while delivering fast solutions.
- Advanced Industry Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Naples, Florida Businesses
Progent's veteran roster of certified consultants offers Naples, Florida companies a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- AD Design
- Office 365 Integration
- Microsoft Dynamics GP Reporting
- Azure, AWS, Google Cloud
- Remote Network Troubleshooting
- Teleworker Support
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Integration
- Security and Compliance Expertise
- Business Continuity Planning
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtual Server Automation
- Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- BYOD Integration
- iPhone Integration
- Android Phone Management
- Ransomware Recovery
- Data Backup/Restore Consulting
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Assessments
Learn More Details About Progent's Consulting Program for IT Service Firms in Naples, Florida To learn more details about Progent's consulting program for network service organizations in Naples, Florida, call 1-800-993-9400 or visit Contact Progent.
An index of content::
MySQL database Migration
Microsoft Certified Partner MySQL DBA Consultants
Progent can provide cost-effective online access to an Oracle-certified MySQL administrator or application developer and can help businesses of any size to integrate and manage MySQL within a reliable IT infrastructure that offers advanced performance, expandability, and protection. Progent also has experience assisting businesses migrate databases from Oracle to MySQL.
SharePoint Foundation Consultants
SharePoint 2010 Technical Support Services
Progent's Microsoft consultants can provide affordable online support and development services to assist you to plan, implement, manage, and maintain SharePoint 2010 installations that can involve web sites that can function as portals, extranets, document and media management applications, wikis, data marts, business information systems, enterprise-wide search, workflows, and other tools to support and enhance collaboration. Progent can help you combine SharePoint 2010 with MS SQL Server and with other data sources and with Microsoft's popular office productivity applications including Office Excel, Word, Outlook, and Project. Progent can help you to upgrade from earlier versions of SharePoint or adapt a multi-vendor mix of web applications into a consolidated and easily managed SharePoint 2010 solution.
Setup and Support SCVMM 2016 Virtual Switch
SCVMM 2016 and vSphere IT Consulting
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network monitoring and management tools and is intended to provide a centralized mechanism for deploying and managing virtualized datacenters across hybrid environments that can include private clouds and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can help organizations of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to upgrade efficiently from legacy releases of Virtual Machine Manager, design workflows for creating and installing VMs and VM hosts, design fault-tolerant compute and storage clusters, integrate your datacenter resources with public cloud services, configure virtual switches, develop and debug PowerShell scripts, and assist you to evaluate the strategic advantages of new capabilities such as Storage Replica and Host Guardian Service. Progent's certified virtualization professionals offer advanced Hyper-V consulting and VMware ESXi support.
Windows Server 2016 Information Assurance Computer Consulting
Windows Server 2016 Disaster Recovery Support and Setup
Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to design a disaster recovery solution built around Microsoft's cloud-tested Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-disruptive migration to Windows Server 2016, Storage Replica for crash-consistent Recovery Point Objective (RPO), Storage Spaces Direct for enterprise-class storage clusters using low-cost equipment, Virtual Machine Load Balancing for enhancing the speed and fault-tolerance of Failover Clusters while minimizing TCO and operational expenses, and Cloud Witness for easy, affordable deployment of a failover cluster quorum arbitration point.
SQL Server Replication Technology Professional
SQL Server 2008 Migration Consultant
SQL Server 2005 offers powerful, standardized tools to computer experts as well as to information workers, lessening the difficulty of designing, integrating, managing, and using company information and analytical programs on platforms ranging from handheld devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 require a network consulting firm with real-world expertise and wide knowledge in planning and deploying data-driven, end-to-end business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, assures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Consultancy NetApp MetroCluster Disaster Recovery
Best NetApp MetroCluster Design Specialists
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering along with continual replication to provide rapid, zero data loss disaster recovery (DR) between sites that are as far as 185 miles away from one another. Progent's team of veteran IT experts can help your business to design, configure, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your functional needs and IT budget. Progent can ensure you follow leading practices for configuring your MetroCluster environment by providing help with tasks such as assigning disk pools, determining plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, designing a tiebreaker, designing a configuration replication network, and testing your disaster recovery system to show adherence with industry standards and regulatory requirements.
Telecommuter Endpoint Management Remote Troubleshooting
Remote Employees Endpoint Management Configuration
Progent can assist small and mid-size companies to deploy unified remote endpoint management solutions for maintaining devices operated by an offsite workforce.
High-Availability Data Centers Consulting Services
24-7 High Availability Data Centers Consult
Progent's Data Center professionals can help you find fault-tolerant data centers that meet the particular requirements of your business. Fault tolerant colocation sites are especially appealing to small organizations due to of their low cost and convenience in comparison to taking a do-it-yourself strategy. Trying to build an on-site data center that offers even a minimum level of fault tolerance is financially prohibitive for most small businesses. Progent can show you how to reap all the advantages of high availability data centers and fault tolerant colo sites by offering a full array of consulting and support services.
Enterprise Security Information Technology Consulting Firm
24/7 Active Directory Professional
For enterprises with branches in California or any area served by Progent's engineers, Progent's Microsoft-Premier IT support experts and authorized Cisco network consultants can provide a range of IT consulting services including project planning, Sarbanes Oxley compliance, office relocations, enterprise security, system architecture, on-site or phone-based branch office support, and technical support for colocation hosting environments. A Progent network consultant can show you how to plan a multi-office network that makes efficient use of collocation services and Internet hosting sites. Progent’s Microsoft Certified engineers can help major enterprises plan, deploy and maintain massive rollouts of the latest versions of Microsoft technology such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise editions of Windows. Progent’s Cisco Certified Internetwork Expert and Cisco Certified Network Professional consultants can help you deploy Cisco technology for connectivity solutions that incorporate simple, high-speed, integrated, and remote networking.
Microsoft Experts Dynamics GP Accounting Setup and Support
Dynamics GP/Great Plains Technical Support
Microsoft Dynamics GP allows you to expand and manage your business better by delivering easy access to strategic data and a rapid return on investment. Dynamics GP offers important business benefits such as its ability to extend the presence of your organization, manage your accounting, automate financial processes, standardize procedures across your business, improve inventory control, enhance order accuracy, grow revenue and minimize lead-time, and increase free cash flow. Progent can show you how to configure and manage a robust, safe server and network foundation to support Great Plains, and can provide experienced Dynamics GP consultants to make sure you derive all the advantages of your Microsoft Dynamics GP/Great Plains software.
24x7 Juniper J Series Router Cybersecurity Company
Juniper J Series Firewall Secure
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Consulting Amazon AWS hybrid cloud solutions
Amazon AWS hybrid cloud integration Reports
Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has 20 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Failover Clustered Servers Technical Support Services
IT Consultants Windows 2008 Cluster Server
The server cluster technology incorporated into the high-end versions of MS Windows Server 2008 has been radically re-engineered to simplify the deployment, configuration, and management of server clusters that offer improved levels of system dependability, protection, performance, and versatility. New or improved features include cluster Validation, revamped configuration and installation, unified cluster administration, redesigned cluster infrastructure for maximum availability, better protection and quorum models, elimination of failure points, more disk and memory capacity, and enhancements for multi-site clusters. Progent's clustered server consultants can help your company assess the advantages of Windows clustering, plan and implement a deployment, train your network support staff to administer your cluster environment, deliver ongoing consulting and technical help services, and create and test a disaster recovery procedure.
Consultant Services Microsoft Server Consolidation
Microsoft Server Virtualization Information Technology Consulting
Microsoft Virtual Server, hosted on the Microsoft Windows Server platform and powered by software first developed by Connectix, delivers the power needed to carry out server consolidation, software migration, and server quarantine projects through virtualization technology in an enterprise-ready IT network with high scalability, manageability, and fault tolerance. Microsoft has targeted Virtual Server 2005 at businesses wishing to enhance operational efficiency in software programming and testing, upgrading from legacy mission-critical software, and hardware consolidation. Progent's skilled Virtual Server experts can assist your business to assess and deploy MS Virtual Server.
24x7x365 Failover Clusters Windows Server 2008 Network Consulting
Microsoft Windows Server 2008 Cluster Remote Consulting
The cluster feature set built into the high-end versions of Windows Server 2008 is dramatically re-engineered to simplify the deployment, setup, and management of clusters that offer improved levels of network dependability, protection, performance, and flexibility. New or enhanced features include cluster Validation, easier setup and deployment, improved cluster management, new cluster infrastructure for maximum availability, hardened protection and quorum models, elimination of failure points, greater disk and memory capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can assist you evaluate the advantages of failover clusters, design and implement an installation, educate your network support staff to manage your cluster environment, provide ongoing consulting and technical help services, and create and test a workplace recovery procedure.
Juniper J6350 Router Technical Support
Juniper J4350 Router Consulting
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
Email Guard DLP Consultant
Professionals Email Anti-fraud Intelligence
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter.
Palo Alto Networks VPN Cybersecurity Company
Palo Alto Networks VPN Firewall Configure
Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewalls to provide a next-generation security solution that extends across your on-premises and cloud-based resources and guards any user anywhere with any endpoint device.
Remote Technical Support PIX
Cisco PIX Firewall Upgrade Specialist
Cisco's PIX 500 firewalls have been discontinued and Cisco might not offer support these devices. Progent still offers technical support for Cisco's PIX 500 Series firewalls to help you with maintenance and management and Progent can in addition help you assess if you should move up to the latest firewall products available from Cisco. Progent's Cisco-certified experts can help your company plan and carry out an efficient migration to Cisco ASA 5500-X Series firewalls based on industry best practices.
Top Microsoft Business Computer Server Companies
24-7 Microsoft Office 2000 Security Consulting
Progent’s IT outsourcing packages provide budget-friendly network support for small companies. Whether it involves planning system architecture, creating an in-house Help Desk or outsourcing a one, rolling out a new e-mail system, monitoring your network, or developing an on-line business application, outsourcing your IT engineering services can contain costs and minimize uncertainties, permitting network service expenses to increase in a more linear and controlled manner than is feasible by building up a bulky, all-purpose internal network support organization. Progent’s Outsourcing White Paper and datasheets show how Progent can help you create a protected and highly available system architecture for your vital business software based on Microsoft Windows including Office XP, Office 2003, and Office 2000.
External Security Inventory Specialist
Consulting Services Wireless Security Inventory
Progent has put together two low-cost service bundles designed to allow small companies to receive a professional network security assessment from a certified security consultant. With Progent's External Network Security Inventory Scan, an engineer administers a comprehensive examination of your network from outside your firewalled perimeter to determine potential weaknesses in the security profile you expose to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a system scan from an authorized machine inside your company firewall to assess your exposure to internal assaults. Both security inventory packages are configured and run from a secured external location.
7900 Series IP Phone Outsourcing
Open Now 7800 Series IP Phone Technical Support Services
Progent's CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist your organization to integrate VoIP phones, create dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Infor SyteLine CloudSuite Consultancy
SyteLine Services
Infor CloudSuite Industrial, previously called SyteLine, is an ERP platform that incorporates over a quarter century of background helping manufacturing and distribution organizations to simplify supply chains and streamline key processes to get products to market quickly and meet customer schedules dependably. Progent can provide the expertise of an ERP consultant with more than two decades of background with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite consulting that can range from as-needed guidance to comprehensive solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, customization, CPQ, web site integration, debugging, data conversion, Office 365 integration, training, and DBA services.
Microsoft SQL Server Setup and Support
SQL Server 2008 Upgrade Help
SQL Server 2000 is a rich, web-aware database and data analysis package that enables the fast development of a new generation of enterprise-class programs that can provide your business a critical competitive advantage. Microsoft SQL Server 2000 features core support for XML and the capability to communicate across the Internet and outside the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in planning, installing and supporting Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET platform.
802.11ax Management Technical Support
Help and Support Wireless Security
Progent's Wireless Consulting Services offer a fast, affordable way for companies of all sizes to deploy, manage and repair advanced wireless network technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to design and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile email and online business applications, Progent supports Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows smartphones and tablets.
Cisco Router On-site Technical Support
Cisco Router IT Consultants
Progent's Cisco certified networking experts have extensive background helping Internet Service Providers to architect, deploy, administer, optimize, and troubleshoot high-availability, extensible connectivity solutions appropriate for public networks.
24-7 Windows Active Directory Technology Consulting Services
Windows 2008 Active Directory Professional
Microsoft Windows Enterprise Directory requires significant field experience to configure optimally across an enterprise. Progent’s Microsoft Premier engineers are skilled in planning, integrating, and maintaining sophisticated Enterprise AD installations. Progent’s fields of proven competence with Windows Server Active Directory include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, cleaning up legacy legacy version configuration objects in online Active Directory systems, and fixing unsuccessful configurations of Active Directory and AD-associated applications.
Microsoft Teams DLP Consultant
Microsoft Teams and iPhone Consult
Progent can assist your organization to design an upgrade to Microsoft Teams from Skype for Business Online and configure, manage, and troubleshoot a cloud-based or hybrid implementation of Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint Online, and your PSTN gateway.
SQL Reports
SQL Server Replication Services
Microsoft SQL Server 2005 delivers powerful, standardized tools to IT experts as well as to network users, reducing the difficulty of creating, integrating, administering, and using enterprise information and database applications on platforms ranging from mobile devices to enterprise data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 require an IT consultant with real-world expertise and broad knowledge in planning and building information-based, end-to-end business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of background involving Microsoft integration, ensures you success in planning, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Microsoft CRM Remote Support Services
Microsoft CRM IT Consultants
Progent's application experts can provide advanced support, software programming, deployment help, and webinar classes for popular business applications that address vital areas including ERP and MRP, financials, management reporting, web commerce application design, and the Microsoft Office suite of business productivity solutions. As a Microsoft Partner with decades of background delivering advanced consulting and troubleshooting services remotely, Progent can help small businesses throughout the United States to eliminate the lost productivity and fees associated with travel and on-premises activity without sacrificing the effectiveness of technical services.
