Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Naples
ProgentProgentís consulting support for IT service organizations in Naples Florida enables your company to offer your clients Progent's consulting expertise and Help Desk support using your own branding as a seamless extension of your in-house network support group. This can put you on the fast track to add to your client base, fill out your service portfolio, satisfy your customers, and improve your profits.

Progent's team of network infrastructure engineers, PC support technicians, network admins, and data security consultants have acted as transparent supplements to the IT staffs of some of the country's largest IT service businesses. Progentís breadth and depth of technical knowledge allows you to add to the capabilities of your IT support practice, and Progentís close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network support company with two decades of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco-certified CCIE network experts of any private IT services company in the world. Progent has delivered remote IT assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service organizations features seamless resale to your clients of world-class services. Progent invoices your firm exclusively and performs under your direction to provide your customers consulting and support services under your brand. Also, Progent has an affordable Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to a successful IT Call Center. But modern ticketing systems are not only expensive to acquire and staff, but challenging to set up and manage. Small or niche IT service firms do not have the necessary resources. Progent's Service Desk and ticketing program offers IT support firms a practical way to keep their own branding while providing their clients world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT service companies takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing services enable your IT service firm to expand your physical and virtual support volume, the range of technologies your firm can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support organizations include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Standard service hours are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metros is available across the US at additional cost.
  • You have full control of your clients and billing.
  • Your customers enter service requests using your own branded web portal, a toll-free number, or by sending an email to your specified email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional details on Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows you to become a sole source for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies steadily without having to turn down new business due to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house support group, under your coordination, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent uses an advanced documentation system to ensure that all IT services delivered are fully described. This enables you to transfer account assignments to in-house personnel once you have enough staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and safely accept additional opportunities outside your main areas of excellence and open new geographies without the risks involved with expanding your full-time staff too quickly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive network support firm by delivering more solutions to more customers under your own company name.
  • Flesh Out Your Services Portfolio: Progent can provide world-class expertise in a broad range of IT disciplines and can act as a dependable reservoir of skills for growing your IT service business.
  • Fast Escalation: Thanks to a large roster of high-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Make Your Clients Happy: Satisfied customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help outside the fold.
  • Remote Support Experts: For 20 years, Progent has provided online IT support from Call Center support to high-level consulting. Efficient remote service saves money while delivering quick results.
  • Top Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Naples, Florida Organizations
Progent's veteran roster of certified consultants and technical experts can provide Naples, Florida businesses a broad array of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Naples, Florida
To learn more details about Progent's consulting program for IT service firms in Naples, Florida, call 1-800-993-9400 or visit Contact Progent.