Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Naples
ProgentProgentís consulting services for IT service organizations in Naples Florida allows you to offer your clients Progent's consulting expertise and Help Desk support with your company's brand as a transparent supplement to your regular network services group. These services can help you grow your client base, expand your service offerings, create happy clients, and improve your bottom line.

Progent's team of network experts, PC support specialists, IT admins, and cybersecurity consultants have acted as seamless extensions to the support staffs of some of the worldís biggest IT service businesses. Progentís range of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progentís close integration with your support team lets you strengthen and protect your branding.

Progent is a network support firm with 20 years of experience providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network experts of any independent IT support company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's reseller program for network service providers offers seamless resale to your clients of world-class IT services. Progent invoices your firm exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Extended Hours Support Service for clients who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are the heart of a successful service desk. But full-featured ticketing systems are not just costly to acquire and staff, but also challenging to configure and manage. Small or niche IT support companies rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT service firms an economical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing program enable you to expand your physical and virtual support volume, the diversity of technologies your business can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing solution for IT service firms include:

  • Progent's remote desktop service staff delivers Level 1 end user help with 1-hour SLA to commence work during standard work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metros is offered throughout the US at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your customers submit requests through your own branded web portal, a toll-free number, or by directing a message to your assigned mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information about Progent's Service Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for network service firms allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can grow your team and core in-house competencies steadily without being forced to say no to opportunities due to a lack of expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house support group, under your coordination, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Documentation: Progent uses an enterprise-class service reporting system to ensure that all IT services delivered are fully documented. This makes it easy for you to transfer account responsibilities to internal personnel when you have sufficient people and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can easily and safely take on additional opportunities beyond your core areas of excellence and serve new geographies without the risks associated with expanding your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a full-spectrum network service provider by delivering more services to more customers using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a broad array of IT disciplines and can be a dependable reservoir of skills for growing your IT support business.
  • Fast Escalation: With a large roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Satisfied: Satisfied clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Remote Support Experts: For two decades, Progent has delivered online network support from Help Desk services to high-level consulting. Effective remote service cuts costs while delivering fast solutions.
  • Advanced Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Find out more about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Naples, Florida Businesses
Progent's veteran roster of certified consultants offers Naples, Florida companies a broad range of online technical guidance and debugging expertise. Areas of expertise offered under Progent's reseller program for network service organizations include:

Learn More Details About Progent's Consulting Program for IT Service Firms in Naples, Florida
To learn more details about Progent's consulting program for network service organizations in Naples, Florida, call 1-800-993-9400 or visit Contact Progent.