Fast Online Help for Naples Computer Networks
For organizations in Naples or anywhere in Florida, Progent offers online help for information systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft Certified engineers have delivered remote support to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex networking issues, as well as the assistance of CISSP-accredited security experts to help with high-level security architecture and diagnostic issues.
Progent's online support engineers offer excellent value because they have the practical experience and have access to the sophisticated technology required to resolve most information system issues quickly. This reduces immediate expenses because service calls use up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your company benefits even more with indirect costs by minimizing or avoiding network outages and associated losses due to business disruption, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive online technical support expertise is especially helpful for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you owe exclusively for the support that you actually get. In contrast to typical remote service organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent scenarios where fast repairs somehow end up as big invoices. Progent's penchant for solving technical issues quickly means your business saves money.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a collection of optimized tools and field-tested methodologies that promote the maximum degree of efficiency for remote engineering help and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's Technical Response Center to connect to your system without breaching network security.
Progent's proven technical support database system maintains thorough documentation of all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help provided to every Progent client by every Progent engineer. This database of anomalies and resolutions is stored as a readily accessible support database that permits Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and working associations with key industry leaders such as Cisco and Microsoft open up additional vast technical knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's online service experts are able to come up with the best resolutions promptly.
Online technical services offered by Progent to customers in Naples and throughout the state of Florida include:
Certified MS Windows Support
Progent's Microsoft-certified remote support professionals can provide network troubleshooting and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the assistance of support professionals who can assist you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server training,
Microsoft Office Access Programming,
SBS Server consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad range of cost-effective desktop services to help your company to install, configure, repair, and administer desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the management of your desktops along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for networking professionals, and certifies a consultant's network technology knowledge at the expert level. Cisco CCIEs can handle the most challenging challenges encountered in network design, deployment, administration, compliance, and problem solving. Cisco CCIEs operate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with workarounds or locating program updates. Cisco qualified CCIEs provide excellent value since their broad experience permits them to fix problems quickly. In common instances, less qualified service providers can struggle for many hours or even days with the same problems that a CCIE can resolve in minutes. Progent's Cisco-qualified CCIE consultants can interface to your environment via the latest on-line troubleshooting tools to provide quick, secure, and economical analysis and repair.
Progent's Cisco CCIEs offer help for all of Cisco's popular selection of connectivity appliances by delivering services such as:
CISSP and ISSAP Certified System Security Consultants
Progent's accredited CISSP and CISSP-ISSAP security and compliance experts can provide a range of security solutions to bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux network against assaults or help your business to recover quickly after a damaging penetration. Security solutions offered by Progent cover thorough network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; building safe techniques for off-site and mobile connectivity; guarding your email infrastructure from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced remote support to help organizations of any size integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that combine physical resources as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
VMware Site Recovery Manager and NSX Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and test a consistent runbook for recovering services rapidly after an outage. SRM supports centrally controlled and automated recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and administer a DR solution based on VMware Site Recovery Manager.
Progent's VMware vSphere experts offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that deliver high availability, security, and application mobility. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network designer to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to cover a broad array of computer technologies including system architecture, email solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and simplified management in networks that include Linux with Microsoft Windows, Progent offers VMware consulting and Citrix support. Progent can also assist with migration from legacy applications to Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving technical issues promotes fast escalation, when required, to consultants with task-relevant expertise to handle complex situations. This accelerates repair of critical problems, reduces lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent remote assistance diagnosing problems affecting UNIX/Linux networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Silicon Graphics IRIX
Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, fixed-price services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions used by many of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all key facets of information technology including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete malware attack lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your existing security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special information technology programs. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's background in these important areas of computer technology allows clients to complete critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Naples Company Can Contact Progent's Online Technical Support Professionals
Help Desk Call Center Services
Progent's Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide smaller organizations a complete service desk solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent offers the additional option of rapid as-needed escalation to Level 2 and Level 3 experts to handle complex problems.
Progent's Call Center consulting support can aid you in creating an effective new Call Center or enhancing your existing one, selecting or customizing Call Center application software to handle the special requirements of your corporation, or providing temporary online personnel to reinforce your existing Help Desk Call Center resources during unusually busy scenarios such as software migrations, mass updates, or rolling out new applications.
Progent's Call Center staff of veteran network consultants gives your computer users in Naples or anywhere in the state of Florida immediate communication with an effective network service group with substantial experience offering telephone-based help and online repair service for IT systems that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's aim is to resolve instead of just record network problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts staff can supply online professional consulting expertise and education in special business application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom development, and training services, visit Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier release of System Center, or debug your System Center environment.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Naples, or anywhere in the state of Florida, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your environment so your IT support is proactive and automated. By anticipating emerging issues before they expand into crashes, proactive monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X environments, Windows networks, or networks that support a variety of OS platforms.
To get in touch with Progent about urgent remote assistance with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For companies and startups in Naples or throughout the state of Florida, Progent's online network support engineers can deliver professional and economical system help the moment your organization requires it. More than 15 years of offering online repair services has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to fix IT problems quickly while avoiding the expense and lost time that comes with in-person service visits.
Even if your Naples business works with a regular independent consultant or maintains a full time organization that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent remote extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to handle unexpected network emergencies or especially challenging integration projects.
Benefits of Progent's Network Help for Organizations in Naples
Progent's online technical help services allow your Naples organization to experience the benefits of timely, enterprise-level IT support without the cost of managing an in-house IT staff. Your information system will derive added business value by being more reliable, productive, and protected. Benefits to your company include:
- Seamless virtual expansion of your on-site support resources
For most offices in Naples or anywhere in Florida, local computer service resources, whether represented by outside consultants or a full-time maintenance staff, can handle typical technical issues. On the other hand, serious problems may strike when your regular resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your local support people. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly way to supplement your regular resources and to convey useful information to improve your ability to resolve downstream issues in-house.
- Reduced Reliance on Individual Service Providers
For IT support, smaller businesses often rely on independent freelance service providers. While independent consultants carry less overhead than big consulting organizations and can afford to charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup help may force your business to go without assistance during an emergency. As your company expands, network unavailability and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of reserve support experts to make sure your IT system stays available.
- Build a Solid Foundation for Smooth Growth
Businesses typically start with an information system implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes can get piled onto a shaky foundation. When a company grows, reliability and expandability problems can hinder the success of the organization. Such badly built environments need careful analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the solid foundation to meet vital business demands and facilitate downstream growth.
- Work with Solution Providers Instead of Product Resellers
Smaller companies require guidance and technical education to negotiate an increasingly complicated array of product options capable of accelerating business growth and improving productivity. These companies do not need a computer consultant who is motivated to sell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended
solution is designed around a profitable product rather than the genuine requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This allows Progent to align technical consulting with the real needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of IT background, refined remote support software, and familiarity with corporate IT allow offices to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent stands out by providing:
How Does My Business Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier Certified consultants average longer than a decade of real-world professional background, at the front lines of IT support, executing a wide range of IT projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support staff. This means that you get not just world-class IT capability, but also a support engineer with proven methods for using technical knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are billed only for received services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum fee and asks no retainer for services provided during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be tempted to permit simple problems to fester.
- Full Documentation of Delivered Services
Progent has created a sophisticated service reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by each consultant to each customer. The practice of documenting and organizing service activity results in more efficient service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.