Fast and Affordable Remote Support for Naples Florida Computer Systems
For businesses in Naples Florida, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and diagnostic issues.
Progent's online technical support experts provide exceptional value due to the fact that they have the real-world experience and have access to the advanced tools required to resolve the majority of information system problems quickly. Efficient support reduces direct costs since solutions require fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online consulting expertise is particularly important in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.
Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike typical online support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast repairs somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and field-tested processes that permit the maximum degree of effectiveness for online consulting and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to link to your company's environment remotely without violating network security.
Progent's advanced customer support reporting application stores extensive histories of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of assistance delivered to each Progent customer by any engineer. This database of issues and solutions is organized as an easily accessible internal database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from vendors' internal support staff so Progent's remote consulting specialists are able to determine the best solutions promptly.
Remote support services provided by Progent to businesses in Naples Florida include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support engineers can deliver computer system troubleshooting and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can assist you with a wide variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
MS Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration,
Exchange 2010 monitoring and support,
SharePoint Server 2019 design and deployment, SharePoint 2016 migration and hybrid integration support, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of affordable desktop services to assist you business to deploy, integrate, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration assistance plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs and cloud-connected tablets and smartphones.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for networking engineers, and certifies an individual's network technology skills at the expert level. Cisco-qualified CCIEs know how to resolve the most complex problems surrounding network infrastructure planning, integration, management, compliance, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing alternate approaches or identifying software updates. CCIEs provide exceptional value because their broad experience enables them to solve problems quickly. In typical cases, less seasoned consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using the latest on-line troubleshooting tools to perform quick, secure, and economical analysis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs offer consulting for the complete line of Cisco's industry-leading family of networking appliances. Cisco networking consulting provided by Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Nexus switch consulting and support, Cisco Meraki switches consulting services, Cisco Unified Communications Manager (CallManager) integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless IP phones integration, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Wireless Access Points consulting services, Cisco wireless controllers support Services, Cisco VPN and Network Security Consulting help, and SIP and CUBE infrastructure solutions for SIP trunking and Cisco CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Certified Network Security Experts
Progent's certified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions that can bolster the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against attacks or assist you to recover rapidly after a damaging breach. Security support services available from Progent include: thorough network security assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recuperation from malicious assaults; installing firewalls; designing secure architectures for remote and mobile connectivity; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments,
Azure hybrid cloud planning and integration consulting, Amazon Web Services hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for recovering services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to verify complete service restoration, validate SLAs and prove DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, deploy, test and maintain a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the basic network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux consultants and Apple macOS and OS X technology specialists can provide phone-based support services to address a broad array of computer technologies such as network architecture, messaging solutions, system and process security, plus UNIX and Microsoft Windows integration. For server consolidation and simplified administration in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also assist with transitioning from legacy applications to Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and lowers support expense.
Progent's UNIX/Linux support engineers can provide emergency remote assistance diagnosing anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:
Apple Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special online consulting services include:
How Your Naples Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.
Progentís Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk team of veteran information technology experts offers your workers in Naples Florida rapid assistance from a reliable network service resource with years of experience delivering phone consulting and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center perception as a crucial driver of company performance, and Progent's intent is to resolve rather than just track IT problems.
- Business Applications Support: Education, Custom Programming, and Integration
Progent's Applications Consulting Team offers online advanced consulting expertise and education in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring Support
Progent offers businesses in Naples Florida online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so that your IT support is proactive and automated. By detecting possible problems before they evolve into crashes, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that support a combination of operating systems.
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.
For offices and startups in Naples Florida, Progent's phone-based network support engineers can provide expert and affordable system support the instant your business requires it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair network problems quickly while eliminating the cost and lost time associated with in-person service visits.
Even if your Naples organization deals with a local independent consultant or maintains an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve unexpected system emergencies or particularly complicated integration projects.
Benefits of Progent's Network Help for Offices in Naples Florida
Progent's online IT consulting services enable your Naples company to experience the advantages of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming more available, efficient, and secure. Benefits to your company include:
- Seamless virtual extension of your on-site support resources
For most organizations in Naples Florida, local computer support resources, whether consisting of outside consultants or an internal IT staff, can deal with the majority of technical problems. On the other hand, IT crises might occur when local support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service professionals provide an easy, quick, and affordable way to supplement your local help and to transfer valuable information to improve your ability to handle downstream issues locally.
- Less Reliance on Freelance Consultants
For network maintenance, smaller offices often rely on independent freelance service providers. While independent consultants have less overhead than larger support firms and can often charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of backup personnel may require your company to wait for assistance during an emergency. As your business expands, network downtime and problems with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network is always available.
- Create a Solid Foundation for Seamless Growth
Companies typically start with an information architecture created on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the business. These poorly built environments need careful analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to provide the stable foundation to handle current business requirements and facilitate future expansion.
- Work with Solution Providers Rather Than Product Sellers
Smaller businesses need guidance and technical education to negotiate an ever more complicated maze of technology alternatives available for promoting business success and enhancing efficiency. They do not need a computer engineer who is attempting to resell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended
solution is designed around a profitable product rather than the true needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align IT expertise with the best interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical experience, refined remote support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.
Progent adds value by offering:
How Does Our Company Begin Getting Remote Technical Help from Progent?
- In-depth Knowledge of Microsoft's Full Line of Server Platforms
Progent offers world-class expertise for Microsoftís leading server products with services that include Windows Server 2019 migration services, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Windows Server 2008 migration, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2019 planning and configuration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 support, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2019 hybrid integration consulting, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be tempted to permit less critical problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find skills where Progent faces little competition. Businesses who utilize trusted independent service providers or who employ internal support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient.
- Remote Network Monitoring with MS Operations Manager
Progent is one of the only consulting firms to offer round-the-clock system tracking services powered by MS Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.