Fast Online Help for Naples Florida IT Networks
For companies located in Naples Florida, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux/UNIX technology. Progent's Microsoft Certified professionals have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic issues.
Progent's online support experts offer excellent value due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to solve most network problems rapidly. Efficient support reduces direct costs since service calls accumulate fewer billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves additionally with indirect costs by minimizing or eliminating system outages and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly important in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises support may not be an alternative.
Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical remote service organizations, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing do away with scenarios where speedy. minor fixes somehow end up as major invoices. Progent's skill at handling problems quickly means you saves cash.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-proven processes which permit the maximum level of effectiveness for online help and repair for computer networks of any size. Progent provides safe VPN support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the experts of Progent's remote service group to access your company's environment remotely without breaching corporate security.
Progent's advanced technical support reporting application stores detailed histories for the support that Progent's customers have received. Progent's team consultants have the benefit of the details of all help rendered to every customer by every engineer. This archive of issues and resolutions is structured as an easily searchable support knowledge base that allows Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's online consulting specialists can arrive at optimal resolutions in the least time.
Remote technical services available from Progent to customers in Naples Florida include:
Authorized Microsoft Windows Experts
Progent's Microsoft-expert online support engineers can deliver computer repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help you with a broad variety of platform support such as
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 Server planning and configuration,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2019 design and deployment, SharePoint 2016 migration support, Microsoft Teams migration expertise, Skype for Business Server migration consulting, Lync Server management, and Microsoft Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server support, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of affordable desktop consulting and support services to help you company to deploy, integrate, repair, and manage workstations and laptops based on Microsoft Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 upgrade support services plus System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to streamline the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure engineers, and indicates a consultant's network technology skills at the expert level. CCIEs know how to resolve even the most challenging issues surrounding network infrastructure design, deployment, administration, compliance, and repair. CCIEs can cooperate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise permits them to fix problems rapidly. In typical cases, less seasoned consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can tie into your computer system via state-of-the-art on-line support technology in order to perform efficient, secure, and economical analysis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco-qualified CCIEs can provide help for the entire range of Cisco's market leading family of connectivity products by delivering consulting services that include:
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's qualified CISM and CISSP cybersecurity experts can provide a variety of system protection solutions to improve the immunity of your Windows, Apple macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate quickly after a serious breach. Security consulting services available from Progent include: thorough data security and compliance evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; installing firewalls; establishing secure techniques for remote and mobile communication; protecting your email infrastructure against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that utilize physical resources along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has more than two decades of experience delivering high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and test a consistent process for recovering services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also allows non-disruptive testing for site recovery, updates and patches and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to build a fully virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high degree of automation independent of the hardware making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux consultants and Apple macOS and OS X specialists can provide phone-based consulting services to cover a wide spectrum of information technologies such as system architecture, messaging solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server consolidation and easy administration in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.
Major Linux versions for which Progent offers expertise include:
ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to utilize the same advanced IT solutions used by some of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all critical facets of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP environment that meets your company's specific needs and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical files, applications and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to obtain an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help assess your company's ability either to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.
Additional Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:
How Your Naples Company Can Contact Progent's Remote Service Professionals
Call Center Expertise
Progent's Call Center support alternatives for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Call Center services, co-managed Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations an end-to-end service desk solution that handles all facets of remote desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.
Progent's Call Center consulting expertise can aid you in establishing an effective new Help Desk Call Center or revamping your current organization, evaluating or modifying Call Center software products to handle the special requirements of your company, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center resources to handle high-demand situations like software migrations, major updates, or installing brand new business software.
Progent's Call Center team of veteran information technology experts gives your computer users in Naples Florida rapid contact with an efficient technical support resource with years of experience providing telephone-based consulting and remote diagnostics for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk perception as a significant enabler of business productivity, and Progent's intent is to solve rather than merely annotate IT problems.
- Business Applications Services: Education, Development, and Troubleshooting
Progent's Applications Experts Team can supply remote advanced consulting expertise and training in key business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information about Progent's consulting, custom programming, and education offerings, see Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver organizations in Naples Florida online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so your network support is proactive rather than reactive. By uncovering possible problems before they cause downtime, automated monitoring can ward off stressful and expensive service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments that incorporate a mix of platforms.
To contact Progent about emergency phone-based assistance with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent.
For companies and startups in Naples Florida, Progent's online computer support specialists can deliver effective and affordable system support the moment your company needs it. More than a decade of delivering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine online access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.
Even if your Naples company works with a local independent support technician or maintains an in-house organization that know how to deal with the majority of network issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to fix unexpected network crises or particularly tough integration projects.
Advantages of Progent's IT Support for Organizations in Naples Florida
Progent's online network troubleshooting services allow your Naples company to have the advantages of immediate, enterprise-grade IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic value by being more available, efficient, and secure. Benefits to your business include:
- Convenient remote extension of your local support resources
With most offices in Naples Florida, nearby network support providers, whether made up of independent consultants or an in-house IT staff, can take care of typical technical issues. However, IT crises sometimes occur when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call service professionals offer an easy, fast, and affordable solution to supplement your regular help and to transfer useful knowledge to increase your ability to handle future problems in-house.
- Reduced Dependence on Individual Consultants
For network support, smaller businesses often rely on independent freelance consultants. Although freelance service people have less overhead than larger consulting firms and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve personnel may force your business to wait for help during an emergency. As your company expands, network unavailability and trouble with critical applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of reserve service experts to insure your network remains up and running.
- Build a Scalable Basis for Seamless Growth
Companies often start with an information system implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes often get piled onto a weak foundation. When a company grows, stability and scalability problems can hinder the success of the organization. These poorly designed environments require proper analysis, intelligent strategic planning, and wide technical expertise to upgrade to a system architecture able to provide the solid foundation to handle vital business demands and ease downstream expansion.
- Work with Solution Providers Rather Than Technology Sellers
Smaller businesses need advice and technical education to negotiate an ever more complicated maze of technology options available for promoting business success and enhancing efficiency. Businesses do not need a network consultant who is trying to resell a certain vendor's technology. Network consulting and product sales can lead to a situation where the recommended
solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical expertise with the best interests of clients.
What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.
Progent adds value by offering:
How Does Our Company Start Getting Online Network Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional background, in the trenches of network service, performing a wide variety of IT tasks for an extensive array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting team. This means that you get not just expert IT skills, but also a support engineer with field-tested methods for using computer knowledge to solve real-world IT problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for remote service and on-site help by the minute. As a result, you are billed just for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization fee and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick repairs so you will not be forced to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on offering high-value skills where Progent has few competitors. Companies who utilize trusted independent consultants or who employ in-house support staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can keep your IT network from stressful and expensive availability disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.