Immediate Online Help for Naples Information Networks
For companies in Naples or anywhere in Florida, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified engineers have delivered online support to businesses in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the services of CISSP-accredited security experts to help with high-level security architecture and troubleshooting jobs.
Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical experience and are equipped with the sophisticated technology required to solve most network problems quickly. Efficient support lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your office. Your organization saves even more in indirect expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting experience is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an alternative.
Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike many remote service firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing save you from scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's skill at dealing with technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an arsenal of optimized tools and proven methodologies which permit the highest level of effectiveness for remote consulting and troubleshooting for IT systems of any size. Progent provides secure VPN support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the experts of Progent's Technical Response Center to connect to your company's environment without breaching system security.
Progent's sophisticated service database application includes detailed histories for the support that Progent's customers have received. Progent's team service personnel have access to the history of all help delivered to each client by any Progent engineer. This archive of issues and fixes is structured as an easily searchable internal database that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available other massive support knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's online service specialists can determine optimal solutions promptly.
Online support services offered by Progent to customers in Naples and throughout the state of Florida include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-premier remote support professionals can provide computer troubleshooting and consulting support for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help you with a wide variety of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration,
Windows Server 2008 R2 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid integration expertise, Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 upgrade,
Microsoft Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Project Server Online training,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide range of affordable PC desktop consulting and support services to assist your business to install, configure, repair, and manage desktop PCs and laptops based on Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Windows 10 upgrade assistance as well as System Center 2012 Configuration Manager planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for networking professionals, and indicates an individual's technical knowledge at the expert level. CCIEs know how to deal with the most complex challenges occurring in network planning, integration, maintenance, compliance, and problem solving. CCIEs work on a privileged basis with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide excellent value because their broad expertise enables them to resolve problems rapidly. In typical cases, less seasoned service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Progent's Cisco CCIE certified support experts can communicate with your computer system by means of advanced on-line troubleshooting tools in order to provide efficient, secure, and economical diagnosis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||7715 Northwest 48th Street, Suite 385
Doral, FL 33166
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's CCIEs offer assistance with the entire range of Cisco's popular selection of networking products. Cisco networking consulting available from Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch consulting services, Cisco Nexus switch consulting and support services, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP layout and set up, Aironet Access Points engineering services, Cisco wireless controllers support Services, Cisco VPN and Network Security engineering expertise, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration expertise. Progent can also provide online and on-premises wireless site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier System Security Specialists
Progent's accredited CISSP and CISSP-ISSAP cybersecurity consultants can provide a variety of security services that can improve the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or assist your company to recover quickly following a damaging penetration. Security support services offered by Progent include: comprehensive data security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; integrating firewalls; designing secure techniques for off-site and mobile communication; defending your messaging system from spam and directory harvest attacks; and instituting 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting support to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you specify, automate and verify a repeatable process for recovering applications and services quickly following a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and fixes and can produce reports to verify complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, deploy, test and administer a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a completely virtualized Software Defined Data Center that can be set up or re-purposed in minutes and managed with a high degree of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and macOS and OS X technology specialists can provide remote support services to cover a broad spectrum of information technologies such as network architecture, messaging systems, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and easy management in networks that include Linux and Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with migration from legacy applications to MS Windows or Linux-based solutions. Progent's team-based approach to solving network problems promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.
Progent's UNIX and Linux consultants can offer urgent online help analyzing problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Silicon Graphics IRIX
ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the industry's top corporations. The ProSight series of outsourced network management services covers all key areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including blocking, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single console. Progent's data protection and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with data security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to assess your company's preparedness to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup system that meets your business requirements. For more information, see The ProSight Ransomware Preparedness Report.
Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology projects. Billing charges for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's project-based online engineering solutions include:
How Your Naples Business Can Contact Progent's Online Support Professionals
Call Center Support
Progent's Help Desk programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Call Center services, shared Helpdesk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide smaller businesses an end-to-end solution that manages all facets of online desktop support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle the most problems.
Progentís Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk services seamlessly between your IT staff and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís shared Help Desk service is a collaborative support solution based on the top professional services automation tool for managing service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Call Center team of seasoned information technology professionals gives your workers in Naples or anywhere in the state of Florida immediate communication with an effective technical support resource with extensive experience providing telephone-based help and online diagnostics for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center the reputation as a major contributor to company efficiency, and Progent's goal is to fix instead of just document IT issues.
- Business Applications Services: Training, Development, and Integration
Progent's Applications Consulting Team provides remote and in-depth engineering expertise and training in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more about Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring and Reporting Support
Progent offers companies in Naples, or anywhere in the state of Florida, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager for your environment so your computer support is proactive rather than reactive. By anticipating emerging problems before they cause downtime, proactive monitoring can avoid inconvenient and expensive information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that support a combination of operating systems.
To get in touch with Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Naples or anywhere in the state of Florida, Progent's online computer support engineers are ready to deliver effective and affordable system support the instant your company has to have it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair network problems quickly while avoiding the expense and lost productivity that comes with on-site service visits.
Even if your Naples organization has a regular freelance support technician or maintains an in-house organization that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to solve unexpected system crises or particularly complicated integration problems.
Features of Progent's Remote Network Services for Naples
Progent's online help, remote repair, network security consulting, and system administration services give offices in Naples or anywhere in the state of Florida unparalleled leverage for your support investment. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk call center support and system management, Progent's professionals can provide your business world class network support while permitting you to eliminate the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help program include:
- Immediate Telephone Contact with Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Naples and is also ideal for networks in geographic areas of Florida that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad array of Microsoft support utilities, technical information, and on-going training.
- By the Minute Rates to Reduce Expenses
Progent provides online help on a minute-by-minute basis, so you are billed only for the services you receive. Progent has no minimum fee for online service and requires no periodic subscription fee for support services provided during regular working hours. This keeps you from facing big bills for routine fixes.
- Access to Cisco Network Architecture Experts
Progent's registered experts for Cisco offers help from on-staff specialists with skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and secure connectivity for fixed and mobile networking.
- Application Specialists Consulting
Progent's basic support offerings consist of system integration, MS Exchange Server expertise, corporate security planning, and Help Desk sharing services. Progent's Application Experts Team offers in-depth consulting expertise in critical business applications. Help available from the Application Experts Group includes:
Dynamics GP/Great Plains Support and Programming
MS Project Expertise
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Integration and Training
UNIX, Linux and Sun Solaris Integration
MS SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL 2016 Software Programming, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Management Support and Software Design
Apple Mac Consulting
Amazon Marketplace Web Service Application Development
By providing a convenient centralized resource for network generalists and specialists, Progent is able to tailor timely, affordable, and thorough IT solutions that meet the specific needs of your company.
- State of the Art Remote Connectivity Tools
Secure online connectivity permits Progent's service professionals to observe precisely what your users see. This makes it easier to find fast fixes to problems that could otherwise require a costly onsite service call. Sophisticated remote access tools and expert technicians combine to allow Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and remote network analysis.
- Support for Popular VPN Gateways
Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Service for Maximum System Uptime
For organizations with mission-critical applications, Progent offers optional 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on MS Operations Manager 2007, this service can help produce high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed especially for budget-constrained businesses whose clients require instant recourse to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical experience, fine tuned support software, and familiarity with corporate IT allow offices to avoid the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or limited internal resources.
Progent adds value by offering:
How Does Our Company Begin Receiving Remote Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier consultants average longer than ten years of hands-on professional background, in the trenches of network support, executing a wide range of technical projects for a large mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not just world-class technical capability, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you are charged exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide scant documentation or details of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation transmitted by each consultant to every client. The discipline of documenting and organizing support records results in more efficient service and avoids a slew of typical problems such as when a support customer is virtually held captive to a consultant who refuses to let go of vital service information.
- Automated Server Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.