Fast and Affordable Remote Support for Naples Florida Computer Systems
Immediate Phone Technical Support for Naples NetworksFor businesses in Naples Florida, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and diagnostic issues.

Progent's online technical support experts provide exceptional value due to the fact that they have the real-world experience and have access to the advanced tools required to resolve the majority of information system problems quickly. Efficient support reduces direct costs since solutions require fewer chargeable minutes. Remote support also avoids the cost of dispatching an engineer to your office. Your company saves additionally with incidental expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's advanced online consulting expertise is particularly important in environments that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an option.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you owe only for the support that you actually get. Unlike typical online support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean policy for pricing do away with situations where fast repairs somehow turn into big tabs. Progent's skill at disposing of technical issues efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and field-tested processes that permit the maximum degree of effectiveness for online consulting and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the experts of Progent's online support team to link to your company's environment remotely without violating network security.

Progent's advanced customer support reporting application stores extensive histories of all service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of assistance delivered to each Progent customer by any engineer. This database of issues and solutions is organized as an easily accessible internal database that enables Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of accreditations and close associations with key industry leaders including Cisco and Microsoft make available additional extensive technical support databases and allow quick response from vendors' internal support staff so Progent's remote consulting specialists are able to determine the best solutions promptly.

Remote support services provided by Progent to businesses in Naples Florida include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by some of the world's top enterprises. Progent's ProSight series of network management outsourcing services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to address the complete malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows fast restoration of critical data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The interview is designed to help assess your organization's ability either to stop or recover quickly after an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective AV and backup/recovery system that meets your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology programs. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all facets of remote desktop support from service requests through ticketing, remote desktop control, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex problems.

    Progent’s Co-managed Help Desk services make it possible for your IT organization to share the load for Help Desk support transparently between your in-house IT team and Progent's large roster of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.

    Progent's Help Desk team of veteran information technology experts offers your workers in Naples Florida rapid assistance from a reliable network service resource with years of experience delivering phone consulting and online repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center perception as a crucial driver of company performance, and Progent's intent is to resolve rather than just track IT problems.

  • Business Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers online advanced consulting expertise and education in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. To find out additional information about Progent's expertise, custom programming, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and install a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in Naples Florida online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to fit your environment so that your IT support is proactive and automated. By detecting possible problems before they evolve into crashes, automated monitoring can avoid stressful and expensive network breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or systems that support a combination of operating systems.
How Your Naples Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Naples Florida, Progent's phone-based network support engineers can provide expert and affordable system support the instant your business requires it. More than 15 years of offering online tech support has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to repair network problems quickly while eliminating the cost and lost time associated with in-person service visits.

Even if your Naples organization deals with a local independent consultant or maintains an in-house organization that know how to handle day-to-day network problems, Progent’s Microsoft certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the availability or the knowledge to resolve unexpected system emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Offices in Naples Florida
Progent's online IT consulting services enable your Naples company to experience the advantages of on-call, enterprise-grade IT support without the expense of maintaining a full-time IT organization. Your network will acquire added strategic value by becoming more available, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Naples Florida, local computer support resources, whether consisting of outside consultants or an internal IT staff, can deal with the majority of technical problems. On the other hand, IT crises might occur when local support personnel are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service professionals provide an easy, quick, and affordable way to supplement your local help and to transfer valuable information to improve your ability to handle downstream issues locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller offices often rely on independent freelance service providers. While independent consultants have less overhead than larger support firms and can often charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of backup personnel may require your company to wait for assistance during an emergency. As your business expands, network downtime and problems with critical software are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides a ready source of backup support expertise to make sure your network is always available.

  • Create a Solid Foundation for Seamless Growth
    Companies typically start with an information architecture created on a modest budget. Without a robust framework, band-aid repairs can get thrown on top of a weak foundation. When a network grows, reliability and scalability problems can impede the productivity of the business. These poorly built environments need careful analysis, smart long-term planning, and broad-based IT knowledge to upgrade to a network infrastructure able to provide the stable foundation to handle current business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Product Sellers
    Smaller businesses need guidance and technical education to negotiate an ever more complicated maze of technology alternatives available for promoting business success and enhancing efficiency. They do not need a computer engineer who is attempting to resell a specific vendor's technology. IT support and product selling can result in a scenario where the recommended solution is designed around a profitable product rather than the true needs of a business. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align IT expertise with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of technical experience, refined remote support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.



An index of content::

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    ProSight LAN Watch is Progent’s server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital devices that power your network environment. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so any potential issues can be addressed before they have a chance to disrupt productivity.

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    Comprehensive Event Management IT Consultant

    Medium-size companies can enjoy all the benefits of Microsoft Operations Manager 2007 and have fast availability of Progent’s Microsoft and Cisco Premier Certified network support professionals. Thanks to Progent's affordably priced network support programs, mid-size businesses can select a simple co-sourcing service program built around Microsoft System Center Operations Manager 2007 with server monitoring, proactive warnings, comprehensive system analysis, Help Desk Call Center, and online troubleshooting. For businesses with mission-critical applications who need zero-downtime networking, Progent can provide a comprehensive round-the-clock outsourcing package. Progent supports Microsoft Operations Manager 2007 to provide medium-size company networks world-class reliability, security and performance.

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    Progent can assist small and mid-size companies to implement network security defense systems and deliver cleanup services for work-from-home employees.

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    For large organizations, Progent can supplement in-house IT staffs by providing world-class experience in deploying critical Microsoft and Cisco technologies. Progent's certified professionals can provide Enterprise Active Directory consulting, Exchange Server 2010 support, SharePoint expertise, and Microsoft SQL Server help. For the national or worldwide enterprise with branch offices, Progent can perform as a transparent nearby supplement of corporate network management. Progent’s enterprise support services include corporate-wide security, remote branch office support, system architecture, Sarbox conformance, project planning, and top-level service for multiple location office environments powered by Enterprise Windows. Progent can offer on-site consultants and specialists to assist with a campus relocation or branch move, or a system architect to help with setting up or utilizing an Internet Data Center or co-location site.

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    Office 365 is Microsoft's extensive suite of client productivity apps and cloud services offered on a subscription basis. Office 365 programs and cloud-based services are available in a variety of product bundles targeted at markets ranging from individuals and home offices to global enterprises. Progent can provide fast and affordable online access to specialists with in-depth knowledge of Microsoft, Mac, iOS, and Android technology. Progent can help your business to evaluate the wealth of subscription options available with Office 365 and integrate your information network with Office 365 in a way that delivers maximum business value. Progent supports cross-vendor networks that include Windows, macOS or OS X, and Linux software. Progent can also help you to build and manage hybrid ecosystems that transparently integrate on-premises and cloud-based resources.

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    Progent's certified Forefront Threat Management Server and Internet Security and Acceleration Server 2006 experts can assist you to plan, install, and manage an implementation of Forefront Threat Management Server 2010 or ISA Server 2006 on your information system that delivers the firewall security, speed and manageability that your business needs.

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    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data.

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    Progent's Linux consulting services offer small businesses and developers assistance with administering and supporting Linux computers that run with Microsoft-based technology. Progent can give your organization access to Linux experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of expertise provides you with a convenient one-stop source to help you create and manage a secure and reliable mixed-platform network and communications solution that supports Linux and Microsoft interoperability by integrating MS Windows with major Linux derivatives including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora Linux, Gentoo Linux, Mandriva Linux, Debian-GNU, and Slackware Linux.

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    Cisco Firepower NGFW Firewalls Configuration

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    Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level operating system that enables small organizations to make the move from the older stand-alone in-house datacenter to the new hybrid computing paradigm that combines on-premises and cloud-hosted resources. Progent's consultants offer budget-friendly online consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost advantages of moving to Essentials and adopting a hybrid on-premises/cloud-based design for your computing environment. Progent can provide comprehensive project management support so you can design and execute a smooth migration to Microsoft Windows Server Essentials, Office 365, and other Azure Cloud applications and services. Progent also offers ongoing consulting help, troubleshooting, and training.

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    Progent's Microsoft-certified consulting experts have over a decade of experience designing, implementing, optimizing and fixing SCOM environments and offer organizations of all sizes expert remote or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and availability required to monitor your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a hybrid solution. Progent can also help you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric and Microsoft and third-party applications and services. Also, Progent can provide responsive remote or onsite troubleshooting to help you to fix critical problems detected by Microsoft SCOM 2012.

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    Dynamics GP accounting includes analytics and reporting capabilities that let you track all business processes, sales and expenses, and market patterns with integrated drill-down, query, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting support services can enable you to design reports that allow you to analyze your business more thoroughly, turning raw data into valuable business information. Progent is able to improve your reporting and business analysis by offering Crystal Reports expertise, FRx help, and Microsoft Excel programming. In addition to offering reporting help, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and application design with VBasic, XML and other tools in order to offer custom business software development and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.

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    Progent's expert consultants can help you define and implement a smooth in-place Microsoft Exchange 2003 migration strategy that minimizes productivity disruption, reduces ongoing service demands, and makes your Microsoft Exchange 2003 Server easy to administer. For complex multiple server or multi-location upgrades, Progent has the experience to finish your project rapidly and affordably. Progent's Exchange 2003 support, repair, and design services include expertise with the integration of third-party enhancements of Exchange Server 2003 that are best aligned to your business goals.

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    Progent’s private cloud hosting enables small and midsize organizations to run key applications such as Microsoft SQL and Exchange Server from a secure Tier III data center on fault-tolerant equipment with offsite backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for backup replication and restoration. Smaller organizations can take advantage of Progent’s private cloud hosting service to eliminate large capital costs for the purchase, maintenance, and management of network hardware and data center facilities while benefiting the highest levels of system reliability and security.

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    Cisco's security and remote connectivity technology for small to medium sized businesses offer a full array of manageable security products to let you safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes routers and switches, firewalls, and VPN solutions. Progent's professional consulting staff includes field-proven engineers with Cisco's CCIE and Cisco Certified Network Professional certifications who can assist your company to evaluate Cisco Virtual Private Network, Cisco RADIUS Security, and additional Cisco security technologies that fit most closely with your business goals.

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    Progent's Microsoft-certified consultants have two decades of background providing electronic messaging and unified telecommunications/email solutions for companies. Progent offers affordable Microsoft Exchange Server consulting services to strengthen email security and virus protection, provide high availability email, and implement remote and wireless email access. Progent’s Microsoft Exchange help and support services can aid you in designing and deploying a Microsoft Exchange update or a move from a legacy SMPT system or older Microsoft Exchange software such as Microsoft Exchange 5.5 to Exchange Server 2010.

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    Progent’s colocation center support services are designed for companies with equipment located at IDCs or data center collocation hosting sites and in need of on-demand on-premises assistance at the co-location site as well as remote support from Microsoft and Cisco Certified professionals. Progent provides a complete range of IDC and IDC and colocation consulting services including network architecture analysis, Windows and Linux server integration and support, tech support for server and communications networking, development and installation of zero-downtime systems, architecting and implementing layered security structures, firewall integration and troubleshooting, designing load balancing environments, and creating fault tolerant server and storage cluster systems.

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    Progent's Cisco CCIE-certified Wi-Fi infrastructure experts can provide online or on-premises configuration and debugging support to help your organization to plan, implement, upgrade, tune, administer and troubleshoot Aironet wireless AP deployments of any size or topology. Progent's Cisco wireless controller experts can also assist you to integrate your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise connectivity solution that is simple to administer and scale. Progent also can provide affordable wireless site surveys to help you to decide the most efficient selection, placement and setup of Aironet wireless access points to accommodate your unique office design, construction, and anticipated workloads.

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    Progent’s Microsoft-certified experts can provide small and midsize companies computer consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an advanced portal solution for efficiently connecting people, teams and data. SharePoint Portal Server offers a common location for your employees or clients to connect to, organize, distribute and manipulate relevant information, documents, and applications and to interact with other people. It enables quicker and better decisions, more effective sharing across groups and more streamlined business processes. The primary goal of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of knowledge available within and without an organization. Windows SharePoint Services join employees, customers, workgroups and projects with the knowledge they’ve created in a manner that makes data easy to find, retrieve and re-use.

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    Lync 2013, now called Skype for Business, enables organizations of all sizes to create a manageable and protected communications ecosystem that supports a BYOD computing model with IM, real-time presence, audio/video and web meetings with app sharing and whiteboard, and both IP-based and PSTN calling across a broad assortment of stationary PCs and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants and system integrators can assist your company to evaluate the advantages of Lync 2013, design an on-premises, cloud-resident (with Lync Online) or hybrid topology suitable for your present and future plans, implement Lync 2013 so as to speed up your return on investment, and provide custom webinar and on-premises training to your management staff and users. Progent offers in-depth expertise in critical pieces of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with popular Office and Office 365 apps including Outlook and PowerPoint.

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    Progent can provide the expertise of CISM Certified security consultants. The Certified Information Security Manager (CISM) organization defines the basic capabilities and global standards of performance that IT security professionals are expected to learn. It gives executive management the assurance that those who have earned their CISM credential possess the experience and knowledge to provide effective security administration and consulting consulting.

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    Progent offers the part-time services of a seasoned CIO who can provide a broad perspective to help your company pick and support IT technology to match your current situation and that can be a solid foundation for your future growth. Progent's part-time Chief Information Officer services provide economic advantages to organizations trying to optimize the impact of their IT investment but who are without the budget or unwilling to add another executive-level position to their head count. Since Progent is vendor-agnostic, with a large staff of engineers certified to support all major OS platforms and networking technologies plus a broad selection and business applications, Progent is in an ideal position to provide objective advice along with expert technical help for developing information systems that match the special needs of your organization.

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    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's disaster recovery consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information.

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    Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales, vendors can expand their market, reduce their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training to help you shorten development time and get to market quickly.

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    Cisco offers a full product line of routers including routers built to deliver the security, bandwidth, and reliability required by customers from small businesses to worldwide enterprises and service providers. Cisco routers include support for redundancy, automatic failthrough, and backup power for improved reliability and network availability. Progent can show you how to select and integrate Cisco routers to establish a solid foundation for your network and to make it easy to expand as you add new users, open new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers based on the Cisco IOS platform, including Cisco's 800 family of small office routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, CRS Carrier Routing System for core Networks, plus legacy 1700 and 2600 Routers.

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    Lync 2010 provides Instant Messaging, Presence, voice/video conferencing, desktop collaboration, as well as VoIP and public switched telephone network telephony. Microsoft Lync Server 2010 can enhance the capability of Exchange, SharePoint Server and Office desktop or Office 365 and streamlines administration via integration with Windows AD. Lync can also reduce expenses by eliminating Voice-over-IP equipment and subscription services, PBX systems, or legacy teleconferencing solutions. Progent's Microsoft-certified unified communications experts can provide remote and on-premises support to assist your company to manage and troubleshoot your existing Lync 2010 environment or evaluate the advantages of migrating from Lync to Skype for Business, which is Microsoft's renamed and revamped release of the product family. Progent can also help you to design and execute an efficient Skype for Business migration.

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    SQL Server 2008 delivers powerful, familiar tools to IT professionals and information workers, reducing the difficulty of designing, integrating, administering, and using company information and database applications in environments ranging from handheld devices to enterprise information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 call for an IT consultant with hands-on experience and broad knowledge in planning and building information-based, comprehensive business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work involving Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.

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    Progent's ProSight portfolio of managed services are intended to offer businesses who have small in-house network administration and support staffs with low-cost access to world-class management tools and consulting expertise. Advantages of the ProSight catalog of managed IT services include predictable network maintenance expenses, automation of routine management tasks, ongoing adoption of the latest technology, graceful migration from older systems to up-to-date solutions, close alignment of computer technology with business objectives, access to veteran IT consultants, and allowing management to focus on business instead of ever-changing computer technology.

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    E-Mail Guard is Progent's affordable spam filtering and virus defense managed service that offers small companies enterprise-quality defense against spam, viruses, DHA attacks, and other types of e-mail-based assaults on IT networks. E-Mail Guard is based on Postini's perimeter management technology, a sophisticated suite of web-managed antispam and virus defense services that defuse email attacks before they are able to breech the company firewall. Perimeter Manager also allows administrators monitor and control their e-mail systems, irrespective of server platform, hardware type, or geographic location.

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    Progent's certified consultants can help you to assess the advantages of Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, tune your network infrastructure for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT support staff, develop a corporate-wide security strategy, automate network management, help with application development, and build and validate a disaster recovery/business continuity plan.

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    Progent can assist your organization to prepare for, implement, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy change management solution or assist you to enhance your existing SCCM 2012 environment to support your changing business needs. Also, Progent can assist you to create an infrastructure that takes full advantage of SCCM by delivering advanced consulting support for related Microsoft technologies such as Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services (IIS).

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    Office 365 Exchange Online allows you to use cloud-resident servers, mailboxes and other Exchange infrastructure to lower capital expense and administrative hassle. You can configure Office 365 Exchange Online to host all your mailboxes, or you can set up a hybrid architecture that combines on-premises and cloud-resident mailboxes. Progent's Microsoft-certified consulting experts offer affordable remote support to assist your small businesses to evaluate the potential advantages of Exchange Online, design a solution that makes sense for your business needs and IT budget, carry out an efficient migration from your current Exchange organization to one that incorporates Office 365 Exchange Online, train your IT team and end users, and deliver as-needed consulting and technical support.

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