For small companies located in Naples Florida, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of network problems quickly. This lowers direct costs because service calls accumulate fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical remote service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent situations where quick fixes somehow end up as large tabs. Progent's skill at disposing of problems efficiently results in your company conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of customized tools and proven methodologies that permit the highest degree of efficiency for remote help and troubleshooting for small and midsize company information networks. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to access your computer system remotely without compromising corporate security.
Progent's advanced service database system includes comprehensive histories describing the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of support delivered to every client by any Progent consultant. This archive of trouble tickets and fixes is stored as a readily retrievable internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical databases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting specialists can arrive at the most efficient solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Naples Florida or to find out additional information about Progent's online support programs, call Progent at
Online Network Support Services Available from Progent
Progent's phone-based support professionals offer certified skills in an extensive set of technologies. This breadth of capability enables Progent's consultants to resolve virtually any crisis likely to crop up in a small business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To help companies with multi-operating system environments, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to clients in Naples include:
Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing anomalies within UNIX/Linux networks based on popular variants of UNIX including:
Progent in addition offers a wide range of online PC desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
Progent’s Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent’s shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Help Desk Call Center application software to meet the special needs of your business, or adding temporary online personnel to work with your internal Call Center group during demanding scenarios like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned network experts provides your computer users in Naples Florida quick assistance from a reliable technical support resource with substantial background delivering telephone-based consulting and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a significant contributor to business productivity, and Progent's target is to fix and not simply report IT problems.
Progent's Apple Mac consultants can promote the artistic facets of Apple Mac computing by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent can provide companies in Naples Florida remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your computer support is proactive and automated. By anticipating emerging issues before they cause full-scale emergencies, system monitoring can minimize disruptive and costly service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support multiple operating systems.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
City | Address | Phone | Link |
Fort Lauderdale | 401 E Las Olas Blvd, Suite 1400 Fort Lauderdale, FL 33301 United States |
(954) 736-4937 | Fort Lauderdale Network Support Services |
Fort Myers | Collier Avenue Executive Center, 2080 Collier Avenue Fort Myers, FL 33901 United States |
(239) 676-0700 | Fort Myers Network Support Services |
Hialeah | 17690 NW 78th Ave Hialeah, FL 33015 United States |
(786) 756-4700 | Hialeah Network Support Services |
Miami | 200 South Biscayne Blvd, Suite 2790 Miami, FL 33131 United States |
(786) 646-0567 | Miami Network Support Services |
Miami Beach | 1680 Michigan Avenue Miami Beach, FL 33139 United States |
(786) 522-2526 | Miami Beach Network Support Services |
Naples | 780 5th Avenue S, Suite 200 Naples, FL 34102 United States |
(239) 330-4007 | Naples Network Support Services |
West Palm Beach | 515 N. Flagler Drive, Suite P-300 West Palm Beach, FL 33401 United States |
(561) 437-1717 | West Palm Beach Network Support Services |