For small businesses in Naples Florida, Progent provides technical support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.
Progent's online technical support services offer exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to resolve most information system problems quickly. This lowers direct expenses since solutions accumulate a smaller number of billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your office. Your company saves even more with incidental costs by reducing or avoiding network downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and de-focused executives.
Progent's pricing policy for remote help is designed to maximize the impact of your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. Unlike typical online service firms, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing prevent situations where fast solutions somehow turn into substantial tabs. Progent's skill at disposing of problems quickly results in your company conserving cash.
Progent's Online Technical Support Tools
Over the years, Progent has developed a collection of optimized technologies and proven processes that promote the maximum level of efficiency for remote help and troubleshooting for small business computer systems. Progent provides safe Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the staff of Progent's online support team to interface to your network without breaching system security.
Progent's advanced customer support reporting application includes extensive records of all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help provided to every Progent client by any Progent consultant. This archive of trouble tickets and fixes is stored as a quickly retrievable support database that permits Progent's remote support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to other extensive support databases and allow quick response from vendors' in-house product engineers with the result that Progent's online service experts are able to determine the best solutions promptly.
Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's phone services in Naples Florida or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT support, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote technical support professionals have credentials in a comprehensive array of disciplines. This wide range of IT skills enables Progent's engineers to manage almost any emergency likely to crop up in a small company information system. Certifications earned by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.
To help companies with multi-operating system networks, Progent also offers the skills of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based support services Offered by Progent to small businesses in Naples include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based consulting services address a broad array of information technology such as network infrastructure, email solutions, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle challenging scenarios. This expedites solutions of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can provide urgent remote assistance for diagnosing problems within UNIX, Linux, or Solaris networks based on popular versions of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- Debian GNU/Linux
- Slackware Linux
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking consultants, and certifies a consultant's networking knowledge at the master level. Cisco CCIEs can deal with the most complex problems encountered in network planning, integration, management, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to find solutions for the most complex problems rapidly. In typical instances, less experienced consultants can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting firms make CCIEs available to assist small and medium sized companies. Progent offers quick telephone contact with a CCIE so you can receive immediate help for complex network infrastructure issues that are hurting worker efficiency but are not within the scope of your local network support providers. Progent's Cisco-qualified CCIE support experts can connect to your environment by means of sophisticated on-line support technology in order to perform efficient, safe, and affordable diagnosis and repair.
Progent's Cisco CCIEs offer consulting for the entire range of Cisco's market leading family of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus VPN technology.
Certified Microsoft Windows Expertise
Progent's Microsoft-premier online support engineers can provide computer troubleshooting and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
MS Exchange Server 2019 deployment,
Microsoft Exchange 2016 Server migration, Exchange 2013 integration,
Exchange 2010 management,
SharePoint 2016 migration support,
SharePoint Server 2019 planning and deployment, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also offers a wide array of remote PC desktop support such as Windows 7 integration, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's accredited CISM and CISSP security engineers offer a range of system protection solutions that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist you to recuperate quickly following a damaging penetration. Security solutions available from Progent cover in depth security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; rapid recuperation from malicious assaults; installing firewalls; building secure architectures for off-site and mobile access; securing your email infrastructure from viruses, spam and DHA attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent offers advanced remote support services to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize physical resources along with public cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration consulting. Progent has more than two decades of background delivering advanced consulting services online, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent offers the services of seasoned remote consulting experts for special projects that small businesses often need. Billing rates for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's experience with these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based remote engineering solutions include:
How Your Naples Florida Business Can Contact Progent's Online Technical Support Professionals
Call Center Expertise
Progent's Help Desk service offerings for small and midsize organizations with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Standard Help Desk support services are well suited for small businesses who don't have the budget to build and maintain an internal Help Desk but who require quick response from a dependable Help Desk with professional telephone assistance as well as the in-depth expertise to escalate complex problems to high-level consultants.
Progentís Co-managed Help Desk services allow your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of veteran technical support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation platform for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Call Center consulting services can support you in creating an efficient new Call Center or enhancing your current one, identifying or customizing Help Desk Call Center software products to address the special requirements of your corporation, or providing occasional phone support personnel to supplement your internal Call Center team to deal with unusually busy events like software transitions, mass updates, or installing brand new business software.
Progent's Help Desk Call Center team of veteran information technology experts offers your customers in Naples Florida fast assistance from a reliable network service group with extensive background providing telephone-based help and remote repair service for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center the reputation as a key driver of business success, and Progent's policy is to resolve and not simply record technical issues.
Business Applications Services: Education, Custom Programming, and Integration
Progent's Applications Experts Team can supply phone-based professional engineering expertise and education in specific business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and education for Microsoft business applications including Microsoft CRM, Office Project, Word, and MS Office Excel. To learn additional information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.
Progent's Mac experts can support the imaginative aspect of Apple Mac computing by offering phone-based help services and training in imaging, audio, and motion video. Progent's consultants can provide assistance in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common procedures such as capturing or digitizing audio or video or setting up an audio/video production studio.
Online Network Monitoring Support
Progent offers companies in Naples Florida remote network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so that your network maintenance is proactive rather than reactive. By spotting potential issues before they evolve into crashes, system monitoring can avoid stressful and costly service failures. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems that incorporate a mix of platforms.
To contact Progent about urgent phone-based support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services