For small companies located in Naples Florida, Progent provides help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and business continuity preparedness.
Progent's remote support services offer excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of network problems quickly. This lowers direct costs because service calls accumulate fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused executives.
Progent's billing model for online support is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you are billed only for the support that you receive. Unlike typical remote service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for billing prevent situations where quick fixes somehow end up as large tabs. Progent's skill at disposing of problems efficiently results in your company conserving cash.
Progent's Remote Support Tools
Through years of experience, Progent has refined a collection of customized tools and proven methodologies that permit the highest degree of efficiency for remote help and troubleshooting for small and midsize company information networks. Progent provides protected VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to access your computer system remotely without compromising corporate security.
Progent's advanced service database system includes comprehensive histories describing the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of support delivered to every client by any Progent consultant. This archive of trouble tickets and fixes is stored as a readily retrievable internal database that allows Progent's remote support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close associations with key technology companies such as Cisco and Microsoft make available other extensive technical databases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting specialists can arrive at the most efficient solutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Naples Florida or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.
Online Network Support Services Available from Progent
Progent's phone-based support professionals offer certified skills in an extensive set of technologies. This breadth of capability enables Progent's consultants to resolve virtually any crisis likely to crop up in a small business network. Certifications earned by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, and Design Associate.
To help companies with multi-operating system environments, Progent also provides the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.
Remote support services available from Progent to clients in Naples include:
Special Consulting Services Available from Progent
UNIX, Linux, Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X remote support services cover a wide spectrum of computer technology such as network architecture, email systems, network and process security, UNIX/Linux and Windows integration, VMware technologies for server hardware consolidation and simplified management, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing anomalies within UNIX/Linux networks based on popular variants of UNIX including:
Important Linux platforms for which Progent offers expert support include:
- macOS and OS X
- IBM AIX Open UNIX
- Berkeley UNIX (BSD)
- SCO UNIX
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the highest recognition for network infrastructure professionals, and indicates a consultant's technical skills at the master level. CCIEs can deal with the most intractable problems encountered in network planning, integration, administration, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco qualified CCIEs represent an excellent value because their depth of expertise permits them to resolve even the most difficult problems rapidly. In common instances, less qualified service providers can wrestle for many hours or days with identical problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent can provide fast phone contact with a CCIE so you can receive urgent assistance for serious network infrastructure problems that are lowering business productivity but are not within the scope of your ordinary network support personnel. Progent's Cisco CCIE engineers can communicate with your network via state-of-the-art on-line troubleshooting tools in order to perform efficient, secure, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's popular family of connectivity devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.
Authorized Windows Experts
Progent's Microsoft-certified remote support engineers can deliver network problem solving and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of support engineers who can assist you with a broad variety of platform support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Exchange Server 2010 management,
SharePoint 2016 migration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Server Online training,
SBS Server support, and
Windows 2012 R2 Essentials cloud integration.
Progent in addition offers a wide range of online PC desktop support and troubleshooting services such as Windows 7 migration help, preparing for to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.
CISM and CISSP Premier Network Security Experts
Progent's accredited CISM and CISSP security engineers offer a variety of security services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recuperate rapidly after a serious penetration. Security solutions available from Progent include: in depth network security evaluation using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; establishing secure mechanisms for remote and mobile access; protecting your email system from spam and DHA attacks; and setting up 24x7 network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online support services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent offers the skills of world-class remote consulting professionals for special IT projects that small companies often need. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these important areas of information technology allows clients to complete critical projects within budget and on schedule. Progent's special online consulting solutions include:
How Your Naples Florida Business Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center service options for small businesses with environments based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Standard Help Desk services are ideal for small organizations who don't have the resources to assemble and manage an in-house Call Center but who want fast communication with a reliable Call Center with proficient phone support as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís Co-managed Help Desk services allow your IT organization to share the load for Help Desk services transparently between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís shared Help Desk service is an advanced service desk solution based on the top professional services automation platform for managing end-user service requests, ticketing, accountability, progress tracking, and metrics.
Progent's Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Help Desk Call Center application software to meet the special needs of your business, or adding temporary online personnel to work with your internal Call Center group during demanding scenarios like software migrations, major updates, or rolling out brand new applications.
Progent's Help Desk team of seasoned network experts provides your computer users in Naples Florida quick assistance from a reliable technical support resource with substantial background delivering telephone-based consulting and remote diagnostics for networks that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk recognition as a significant contributor to business productivity, and Progent's target is to fix and not simply report IT problems.
Applications Services: Training, Programming, and Troubleshooting
Progent's Applications Experts staff offers online professional consulting expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and training for Microsoft applications such as Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To read more information on Progent's consulting, customization, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.
Progent's Apple Mac consultants can promote the artistic facets of Apple Mac computing by providing phone-based consulting services and education in imaging, sound, and motion video. Progent's consultants offer assistance in a large selection of Apple Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with specific jobs like scanning or digitizing audio or video or establishing an audio/video post production studio.
Online Network Monitoring Support
Progent can provide companies in Naples Florida remote network and server monitoring support based on MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent to suit your environment so your computer support is proactive and automated. By anticipating emerging issues before they cause full-scale emergencies, system monitoring can minimize disruptive and costly service failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks that support multiple operating systems.
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or visit Contact Progent.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services