For small businesses in Naples Florida, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified engineers for complex infrastructure issues, plus the services of CISA and CISM-accredited security consultants to help with high-level security design and disaster recovery preparedness.
Progent's remote support engineers offer excellent leverage due to the fact that they have the real-world background and the sophisticated tools to solve most information system issues quickly. Efficient support reduces direct costs because solutions accumulate fewer billable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management.
Progent's billing model for online support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. Unlike typical remote support companies, Progent asks for no initialization charge or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from situations where fast fixes somehow turn into big bills. Progent's penchant for disposing of technical issues quickly results in your company spending less money.
Progent's Online Service Tools
Over time, Progent has refined an array of customized tools and field-proven methodologies which allow the maximum degree of efficiency for online engineering help and troubleshooting for small and midsize business information networks. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to communicate with your company's environment without violating system security.
Progent's proprietary customer support reporting system keeps detailed histories for all support that Progent's clients have received. Progent's team consultants have access to the history of support delivered to each customer by any Progent engineer. This history of anomalies and repairs is stored as an easily exploitable support knowledge base that permits Progent's remote technical experts to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft permit access to additional massive support databases and allow quick access to manufacturers' internal engineering staff with the result that Progent's online service specialists can arrive at the best solutions in the least time.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's phone services in Naples Florida or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.
Remote Technical Services Offered Progent
Progent's online technical service experts offer certified skills in a comprehensive array of disciplines. This broad range of IT skills enables Progent's engineers to manage almost any problem that may occur in a small business information system. Credentials earned by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.
To provide assistance to companies with mixed-platform networks, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP network security experts, and CISSP-ISSAP engineers.
Phone-based services available from Progent to small businesses in Naples include:
Additional Support Programs Offered by Progent
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide array of computer technology such as system architecture, email solutions, network and process security, UNIX and Microsoft Windows integration, VMware technologies for server economization and easy administration, and migration from older systems to the latest Windows or Linux solutions. Progent's group-oriented methodology for resolving network problems promotes quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers support expense.
Progent's UNIX and Linux support engineers can offer urgent remote help for diagnosing anomalies within UNIX/Linux systems powered by popular versions of UNIX such as:
Major Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- IBM AIX Operating System
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX (SGI/IRIX)
- SUSE Linux
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and indicates a person's networking knowledge at the master level. CCIEs know how to resolve even the most difficult challenges associated with network planning, integration, maintenance, security, and repair. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with Cisco IOS Software network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs represent an exceptional cost-effectiveness because their depth of expertise enables them to solve even the most complex problems rapidly. In common instances, less seasoned consultants can struggle for many hours or days with the same tasks that a CCIE can fix in a few minutes.
Few service providers make CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive urgent help for serious network infrastructure problems that are hurting business efficiency but are beyond the experience of your local network maintenance resources. Progent's Cisco-qualified CCIE support experts can tie into your computer system by means of sophisticated on-line support tools to provide quick, safe, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of networking appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, plus VPN technology.
Authorized MS Windows Expertise
Progent's Microsoft-expert remote service experts can deliver computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting engineers who can help you with a wide variety of platform support services including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration,
Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration expertise,
SharePoint Server 2019 design and configuration, Microsoft Teams expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server and Server Online training,
SBS Server support, and
Windows Essentials cloud integration.
Progent also can deliver a wide range of online desktop support and troubleshooting services such as Windows 7 integration, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.
CISSP, ISSAP, and CISM Premier Network Security Consultants
Progent's certified CISM and CISSP security engineers offer a range of system protection solutions to strengthen the immunity of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help you to recuperate quickly following a damaging breach. Security solutions offered by Progent cover in depth network security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from malicious attacks; installing firewalls; establishing safe architectures for remote and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Integration
Progent can provide expert online consulting to help businesses of all sizes connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid network models that seamlessly combine physical resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small businesses often request. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows clients to complete major initiatives within budget and on time. Progent's special remote engineering services include:
How Your Naples Florida Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Help Desk Call Center support programs for small organizations with environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller businesses who don't have the resources to support an in-house Help Desk but who want fast response from a dependable Help Desk with proficient phone assistance as well as the available expertise to escalate complex trouble tickets to advanced consultants.
Progentís Help Desk sharing services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of seasoned desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the leading professional services automation platform for handling service requests, ticketing, ownership, status tracking, and metrics.
Progent's Call Center consulting expertise can assist you in creating an efficient new Help Desk Call Center or enhancing your current one, identifying or enhancing Help Desk software to meet the unique needs of your business, or adding occasional online staff to reinforce your internal Help Desk Call Center team to deal with high-demand events such as software transitions, major updates, or installing new business software.
Progent's Help Desk staff of experienced information technology consultants offers your clients in Naples Florida quick assistance from an effective technical support group with years of experience delivering telephone-based support and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a significant driver of company efficiency, and Progent's aim is to resolve rather than simply report technical problems.
Business Applications Services: Training, Development, and Problem Solving
Progent's Applications Consulting Group offers online advanced consulting expertise and education in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for Microsoft applications such as CRM, Project, Office Word, and Office Excel. To find out additional information on Progent's expertise, custom programming, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Apple Mac experts can nurture the creative elements of Macintosh systems by offering phone-based help services and education in graphics, sound, and video. Progent's consultants can provide assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special procedures such as scanning or digitizing audio/video or putting together an audio/video production facility.
Remote Network Monitoring Services
Progent can provide companies in Naples Florida remote network monitoring services based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your network maintenance is proactive rather than reactive. By spotting looming issues before they evolve into crashes, remote monitoring can head off stressful and expensive information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X networks, Microsoft networks, or environments that support a variety of platforms.
To contact Progent about urgent online expertise with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services