Fast Remote Help for Naples Florida Computer Networks
Fast Phone Technical Support for Naples NetworksFor companies located in Naples Florida, Progent offers remote technical support for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's online support engineers offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated technology necessary to solve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls require fewer chargeable minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your organization saves even more in indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's extensive online consulting know-how is particularly valuable for organizations that are dependent on public clouds for vital network infrastructure or software like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be useful.

Progent's pricing policy for remote support is structured to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you owe only for the services that you receive. Unlike typical remote support companies, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and clean model for pricing avoid scenarios where speedy. minor repairs somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an array of customized tools and field-tested methodologies that permit the highest degree of effectiveness for remote help and repair for computer systems of any size. Progent provides safe Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the engineers of Progent's Technical Response Center to communicate with your company's environment without breaching network security.

Progent's advanced service reporting system maintains comprehensive records of all support that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance delivered to each Progent customer by every Progent engineer. This history of trouble tickets and solutions is stored as a conveniently accessible internal knowledge base that enables Progent's online technical professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support improves daily. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft open up other extensive technical support knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists are able to come up with the most efficient resolutions quickly.

Online support offered by Progent to businesses in Naples Florida include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services covers all key facets of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you prove compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that need important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an unbiased assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The interview is intended to help assess your company's ability to block or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information concerning your current AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup environment that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Special Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services offer small businesses a comprehensive solution that manages all facets of online Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, progress tracking, problem solving, and management reports. Progent offers call desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve the most problems.

    Progent’s shared Help Desk services allow your IT organization to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of certified desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, responsibility, status tracking, and reporting.

    Progent's Call Center staff of seasoned information technology experts offers your customers in Naples Florida fast access to an effective network service group with substantial background delivering phone support and remote repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Help Desk Call Center recognition as a solid contributor to company performance, and Progent's policy is to resolve instead of merely document network problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers phone-based advanced engineering expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Project, Office 365 Word, and Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and education services, refer to Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Naples Florida remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your business so your network maintenance is proactive and automated. By spotting looming trouble spots before they grow into full-scale emergencies, system monitoring can head off inconvenient and expensive information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or networks based on a variety of operating systems.
How Your Naples Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and startups in Naples Florida, Progent's phone-based network support specialists are ready to provide expert and cost-effective system help the instant your business requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote access technology to solve IT problems rapidly while avoiding the cost and lost time associated with in-person support visits.

Even if your Naples organization deals with a regular independent support technician or maintains an in-house organization that know how to handle the majority of computer issues, Progent’s Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the bandwidth or the knowledge to fix unexpected system crises or especially challenging integration projects.

Benefits of Progent's IT Support for Organizations in Naples Florida
Progent's online technical help services allow your Naples business to experience the advantages of on-call, enterprise-level IT support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic value by being more available, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    With most businesses in Naples Florida, nearby computer service resources, whether made up of outside consultants or an internal IT staff, can deal with typical technical issues. On the other hand, serious problems might occur when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your usual support personnel. In these situations, Progent's online service experts provide a convenient, quick, and budget-friendly solution to augment your local help and to pass on useful information to improve your capability to resolve downstream issues in-house.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller companies often rely on independent freelance consultants. While freelance service people carry less overhead than larger service companies and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to wait for help during an IT crisis. As your company expands, network downtime and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup support experts to insure your IT system stays up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically begin with an IT system implemented on a modest budget. Without a scalable framework, band-aid fixes can get piled on top of a weak foundation. When a company grows, reliability and expandability issues can hinder the success of the business. These poorly built systems need careful analysis, intelligent long-term planning, and wide technical knowledge to upgrade to a system architecture that can provide the solid foundation to meet current business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations need advice and technical training to negotiate an increasingly complex array of product alternatives available for promoting business growth and enhancing productivity. These companies do not need a computer engineer who is trying to resell a specific vendor's technology. IT consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This allows Progent to align IT expertise with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical knowledge, refined support software, and familiarity with corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.



An index of content::

  • 24 Hour Co-managed Call Center Support Outsourcing Biggest Shared Network Support Help Desk Online Technical Support

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    Microsoft SBS Server Consult

    Microsoft Small Business Server (SBS) is a low-cost collection of essential servers that provides the foundation for a feature-rich but easy-to-manage information. The IT sophistication of the Microsoft .NET products included with Small Business Server 2011 calls for a network support expert with real-world experience designing and building cohesive, comprehensive business network environments. Progent's Small Business Server professionals have an average of more than 10 years of background supporting computer networks founded on Microsoft technology. This experience ensures you success in deploying, managing, and maintaining network solutions that include the Small Business Server package of servers and applications.

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    Exchange Servers and Macintosh computers can work together efficiently. Progent's Apple and Microsoft premier consultants can help you install Microsoft Entourage and Exchange so your Mac users can collaborate with teammates who use Microsoft Outlook. With Exchange and Entourage for Mac, Exchange and Mac software can coexist, enabling Mac users to receive and transmit messages, examine the GAL, import addresses, synchronize calendars, and invite people to meetings via your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide specialized onsite Entourage education.

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    Microsoft Office 365 Exchange Online allows you to use cloud-based servers, mailboxes and other Exchange components to lower capital costs and management overhead. You can deploy Office 365 Exchange Online to run all your mailboxes, or you can set up a hybrid solution that incorporates both local and cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable online technical support to assist your small businesses to assess the benefits of Exchange Online, plan a network topology that makes sense for your functional requirements and budget, implement a non-disruptive move from your current Exchange organization to one that includes Office 365 Exchange Online, train your IT staff and end users, and provide as-needed consulting and troubleshooting.

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    MozyPro Consultants

    Progent offers affordable online support from consultants skilled in a wide array of products and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops as well as notebooks and smartphones. Progent offers help for all major backup platforms including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent's consultants can assist you to install, enhance, or troubleshoot backup/restore systems for a variety of environments such as local, edge to datacenter, cloud, or a mix.

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    • Office SharePoint Server 2003 Network Consultant
    SharePoint Server 2003 Technical Support

    Progent’s Microsoft-certified consultants can provide small and medium sized companies IT consulting, maintenance, and troubleshooting services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for intelligently connecting people, teams and data. SharePoint Portal Server provides a central spot for your employees or customers to connect to, organize, share and manipulate useful data, documents, and software and to communicate with other people. It enables quicker and better decisions, more effective access across groups and more economical business practices. The main objective of SharePoint Server is to gather together, in a productive way, all of the diverse sources of information available inside and without a business network. Windows SharePoint Services connect employees, customers, workgroups and projects with the knowledge they’ve developed in a manner that makes data convenient to locate, download and apply.

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    Professional Lync Server 2013 and Exchange UM Server

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    Amazon cloud AMI Engineer

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    • Microsoft Exchange 2016 Migration Consulting
    Microsoft Exchange 2016 Migration Planning Online Support Services

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    24-Hour Networking Help Enterprise Windows 2003

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    wireless controller Support and Integration

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    Progent offers a variety of network service bundles for small businesses. These information technology outsourcing and network monitoring services are based on the anticipatory problem handling capabilities of Microsoft System Center Operations Manager, a state-of-the-art network and IT management software platform that tracks the reliability, throughput, and security of your network and isolates incipient problems before they can bring down your system. With Progent's affordably priced IT service packages, small companies can choose a basic co-sourcing service program built around Microsoft Operations Manager with server monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package.

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    System Center Configuration Manager automates application and device provisioning and updating, centralizes security and compliance settings management, keeps track of network assets, guards against corporate data leakage, provides health reporting, allows safe end-user self service, and delivers a single point of control for managing mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM consulting team and Azure cloud integration specialists can assist your organization with any facet of designing, installing, operating and repairing a System Center Configuration Manager deployment for local, cloud-based, or hybrid environments.

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    Progent's Microsoft-certified consultants can deliver low-cost remote and onsite support to implement your migration to Exchange Server 2010, generate extensive documentation of your upgraded messaging environment, train your network support staff and end users to get them ramped up quickly on Exchange Server 2010, and offer continuing administrative services and technical help. Progent can also assist you to upgrade from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.

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    Progent can help you in all phases of your migration to Exchange 2016 such as planning high availability infrastructure for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines, databases and log files; setting up HLB for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web.

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    Progent's Microsoft-certified SharePoint Server 2019 and SharePoint Online consultants can provide affordable remote and on-premises consulting expertise, software development, and troubleshooting services for businesses of all sizes who intend to migrate to SharePoint Server 2019 or SharePoint Online from older releases of SharePoint. Progent can help customers design and execute an efficient migration to SharePoint 2019 on prem, SharePoint Online, or a hybrid environment that incorporates local and cloud-based infrastructure into a cohesive information management system.

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    Progent offers advanced remote consulting services to help companies connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services such as Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

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    Progent's Microsoft-certified SQL Server 2017 experts can assist your business to assess the business advantages of upgrading to SQL Server 2017 and can help you to plan and implement a smooth migration of your current SQL Server environment to any network model including on-premises, cloud-based, or hybrid. Progent's consultants can provide online or on-premises support ranging from on-demand architecture review or troubleshooting to end-to-end project management and co-management to make sure your SQL Server 2017 project is successfully completed on time and on budget.

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    MS Office Communications Server provides Instant Messaging and Real Presence in an extensible, world-class package featuring enhanced protection, transparent compatibility with popular Microsoft products, an extendable, standards-based development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and Gramm-Leach-Bliley. The product offers lower costs and elevated operational efficiencies, increased worker productivity, and better intellectual property security. MS Communications Server 2007 has been replaced by Lync Server, which itself has been revamped and renamed Skype for Business. Progent's certified unified communications experts offer remote and onsite configuration support and mediation help for your Office Communications Server environment and can help your organization to assess the advantages of upgrading to Microsoft's Skype for Business. Progent can also assist you to plan and execute a smooth migration that will add business value to your IT system

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    Microsoft Virtual Server, hosted on the Windows Server 2003 platform and based on technology originally produced by Connectix, delivers the power necessary to carry out hardware reduction, application upgrade, and server isolation tasks via virtualization technology in an enterprise-ready IT environment with advanced scalability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses wishing to enhance operational efficiency in software development and testing, upgrading from outdated line-of-business applications, and server consolidation. Progent's certified Virtual Server consultants can assist your business to evaluate and integrate MS Virtual Server.

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    Progent's Apple Mac experts can support the creative facets of Mac computing by offering consulting services and education in graphics, sound, and motion video. Progent's consultants offer help in a range of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production facility.

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    Progent's pricing policy is to bill for remote support and in-person help per minute. Consequently, you are charged just for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for services delivered during regular business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you won't be tempted to permit minor problems to fester.

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    Network monitoring typically consists of observing a network’s resource utilization to help uncover data traffic bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, free network monitoring utilities that work under Linux or UNIX and can be deployed to monitor multi-OS networks where UNIX and Windows operate together. Progent's system integration consultants can show you how to take advantage of both these programs to tune and troubleshoot your network. Progent's UNIX consulting professionals offer small businesses and programmers help with managing and supporting UNIX/Linux and Solaris systems that coexist with Windows-based products.

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    Progent's ProSight Email Guard uses the technology of leading information security companies to provide web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's ProSight Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall.

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    Progent's Data Center consultants can help you identify fault-tolerant data centers that match the specific requirements of your company. High availability colocation sites are especially attractive to small companies because of their low cost and simplified logistics compared to pursuing a do-it-yourself strategy. Trying to create an in-house data center with even a minimum degree of fault tolerance is financially prohibitive for typical small companies. Progent can show you how to get all the benefits of high availability data centers and 24x7 colo sites by providing a full array of consulting and support services.

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    Amazon Marketplace Web Service is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can expand their reach, lower their operating costs, improve response time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide application programming, workflow integration, project management support, and training so you can shorten development time and costs and expedite your ROI.

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    Progent's Network Contact Center Outsourcing Services for desktop support are intended specifically for small organizations who require fast access to a Help Desk Call Center with professional telephone support and full escalation capability but who must work within a limited network support budget. Important components of Progent's Help Desk Outsourcing Support Services include: Help Desk Call Center Support, Optional Remote Access Provisioning, System Assessment, Expert Prioritization, Virtual Help Desk Call Center Services, Per Minute Billing, and Helpdesk Applications Recommendation and Integration.

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    Progent's Microsoft-certified consulting experts have over a decade of experience planning, implementing, enhancing and fixing System Center Operations Manager solutions and can provide companies of all sizes expert remote or on-premises consulting support for Microsoft SCOM 2012. Progent can assist your company to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to monitor your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also help you to import and customize SCOM 2012 management packs according to best practices for monitoring network fabric and Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to help you to remediate serious problems detected by Microsoft SCOM 2012.

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    Before Progent’s Microsoft Operations Manager solution, network issues were approached reactively, after users were impacted by them. With the benefit of proactive, automated warnings and trend analyses sent by MOM, Progent can now fix server issues before they becomes serious enough to impact network availability. Because of Microsoft Operations Manager, Progent can resolve incipient problems before clients suspect that the problems are there. Progent has background with MOM 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class reliability, security and productivity.

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    Progent’s certified experts offer small and mid-size businesses enterprise-class consulting support for Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's solutions for update and deployment automation. Configuration Manager is Microsoft's new name for the update management platform previously called Systems Management Server. System Center Configuration Manager 2007 offers a variety of enhancements to Systems Management Server including full automation, integrated Windows Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progent’s certified engineers can show you how to use SMS Server or Configuration Manager 2007 economically for streamlined OS and application software installation, security patch control, application tracking, and licensing compliance. Progent's engineers can also help you to move efficiently from SMS Server to System Center Configuration Manager 2007.

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    Progent can help you in any facet of your upgrade to Microsoft Exchange Server 2019 including configuring Windows Server 2019 Core as a host for Exchange; planning HA system topology for an on-premises, cloud-based or hybrid deployment; moving mailboxes; planning and configuring Windows Hyper-V; setting up hardware load balancing (HLB); setting up DAG groups with MCDB caching; integrating with Skype for Business 2019 for voicemail services; setting up collaboration with SharePoint; updating firewalls; integration with O365; and setting up Outlook.

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    Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped design that enhances cloud readiness, supports popular handheld devices, permits one-time login with Azure AD, and tightens security and compliance. Dynamics 2015 R2 also simplifies reporting, incorporates new Workflows, extends the Web Client, and adds over 100 enhancements to various applications. Progent's Microsoft-certified and Cisco-certified consultants offer the broad technical skills and experience to resolve the critical technical and business issues involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will maximize the business value of your investment in this powerful product.

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    Progent’s computer outsourcing support offerings for small businesses feature designing Windows XP, .NET Server, and BackOffice environments, coordinating upgrades to Microsoft Windows XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk services, online and on-premises repair, fixing chronic integration issues, and creating a comprehensive security strategy. Progent can show you how to maximize system reliability and throughput with zero-downtime configuration, resilient network topology, and proactive server monitoring. Progent also provides project management help for major upgrades and can assist with requirements assessment, product identification, BOM development, sourcing qualification, procurement coordination, and complete documentation. Progent’s IT outsourcing help also includes training for office productivity products such as Office XP.

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    System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of IT infrastructure management tools and is intended to provide a centralized mechanism for deploying and managing virtualized datacenters across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's SCVMM 2016 consulting experts can assist businesses of all sizes with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you migrate efficiently from legacy versions of Virtual Machine Manager, design processes for building and installing virtual machines and VM hosts, implement high-availability compute and storage clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches, write and debug PowerShell scripts, and assist you to evaluate the strategic advantages of the latest capabilities like Storage Replica and Shielded VMs. Progent's virtualization professionals can provide advanced Windows Hyper-V consulting and VMware ESXi support.

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    • Les Kent has a 35-year history of effective technology integration, executive management, marketing, and operations. He has demonstrated a talent for developing sophisticated information technology solutions while working as a system architect, software developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and major corporations.

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    Progent's expert solution designers and programmers can assist your company to build customizations to Microsoft GP that support the special requirement of your business while retaining the benefits of seamless Windows integration. Progent can also offer help with a range of development technologies that can be utilized to build integrations with Microsoft GP. These tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, Integration Manager and ODBC.

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    Progent is among the most qualified information technology consulting companies for creating email and messaging systems based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size businesses get all the benefits of Exchange 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.

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    Progent's Wi-Fi consultants can help your business to deploy Cisco Wi-Fi controller appliances to manage Wi-Fi networks of all sizes. Progent can help you to maintain and troubleshoot your current Cisco-based Wi-Fi solution or carry out an efficient migration to Cisco's modern Wi-Fi controller solutions.

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