Fast Online Technical Support for Naples Florida Information Networks
For companies located in Naples Florida, Progent provides remote technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the services of CISA and CISSP-accredited security experts to handle high-level security design and diagnostic issues.
Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated technology needed to solve most network problems quickly. This reduces immediate costs since service calls require minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by minimizing or eliminating system outages and associated losses resulting from business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support experience is especially helpful for organizations that depend on public clouds for vital infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon AWA, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing model for online help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the services that you actually get. In contrast to many online support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing save you from situations where speedy. minor repairs somehow end up as large bills. Progent's penchant for disposing of problems quickly means you spends less money.
Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned a collection of customized tools and field-tested processes which allow the highest level of effectiveness for remote consulting and troubleshooting for computer systems of all sizes. Progent's online support team can link to your company's environment without compromising network security.
Progent's proven customer support database system stores thorough records describing all support that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of assistance delivered to each Progent customer by any consultant. This database of trouble tickets and repairs is structured as a readily searchable support database that permits Progent's remote technical engineers to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with major vendors such as Cisco and Microsoft open up other extensive support knowledge bases and allow quick access to manufacturers' internal product engineers with the result that Progent's online consulting specialists are able to arrive at optimal solutions in the least time.
Remote technical services available from Progent to customers in Naples Florida include:
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Certified Windows Expertise
Progent's Microsoft-premier online service experts can deliver computer problem solving and IT assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can help your company with a broad variety of platform support including Microsoft Windows Server 2022 solution design and migration expertise,
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange Server 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 planning and configuration, SharePoint Server 2016 migration consulting services, Microsoft Teams configuration help, Skype for Business Server migration consulting, Microsoft Lync Server management, and Microsoft Communications Server upgrade,
Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring,
Project Server and Project Server Online training,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop services to assist you business to deploy, configure, troubleshoot, and administer desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Windows 11 planning and migration support and Windows 10 configuration support, as well as System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune integration help to streamline the management of your desktops along with your cloud-connected mobile devices.
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Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a person's networking skills at the expert level. CCIEs can resolve the most difficult issues occurring in network planning, deployment, management, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or locating software updates. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to fix problems quickly. In common instances, less seasoned engineers can wrestle for hours or days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can interface to your computer system via state-of-the-art on-line troubleshooting tools in order to provide efficient, safe, and affordable diagnosis and remediation.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in Miami and South Florida
City |
Address |
Phone |
Link |
Fort Lauderdale |
401 E Las Olas Blvd, Suite 1400 Fort Lauderdale, FL 33301 United States |
(954) 736-4937 |
Fort Lauderdale Network Support Services |
Fort Myers |
Collier Avenue Executive Center, 2080 Collier Avenue Fort Myers, FL 33901 United States |
(239) 676-0700 |
Fort Myers Network Support Services |
Hialeah |
17690 NW 78th Ave Hialeah, FL 33015 United States |
(786) 756-4700 |
Hialeah Network Support Services |
Miami |
200 South Biscayne Blvd, Suite 2790 Miami, FL 33131 United States |
(786) 646-0567 |
Miami Network Support Services |
Miami Beach |
1680 Michigan Avenue Miami Beach, FL 33139 United States |
(786) 522-2526 |
Miami Beach Network Support Services |
Naples |
780 5th Avenue S, Suite 200 Naples, FL 34102 United States |
(239) 330-4007 |
Naples Network Support Services |
West Palm Beach |
515 N. Flagler Drive, Suite P-300 West Palm Beach, FL 33401 United States |
(561) 437-1717 |
West Palm Beach Network Support Services |
Progent's CCIEs can provide expertise in all of Cisco's popular selection of connectivity appliances. Cisco networking expertise available from Progent includes ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers planning and management, Catalyst switch integration and support, Cisco Nexus switch support, Cisco Meraki switches integration, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco VoIP phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless AP layout and set up, Aironet Wireless Access Points planning and integration expertise, Cisco WiFi controllers integration consulting, Cisco VPN and Security Consulting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to assist you to optimize your Wi-Fi ecosystem.
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to take the time-critical first step in responding to a ransomware attack by containing the malware. Progent's online ransomware expert can help businesses to identify and isolate infected devices and guard undamaged resources from being compromised. If your Naples system has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
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Ransomware Cleanup Services
Progent's ransomware recovery consultants can help your Naples organization to rebuild a network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Nephilim. Progent's group of cybersecurity specialists bring the wide range of skills required to rebuild all critical components of a targeted system quickly and with little data loss. To find out more, see Progent's ransomware cleanup and business continuity services.
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CISM and CISSP Certified System Security Consultants
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a variety of security services to enhance the safety of your Microsoft Windows, macOS and OS X, Linux environment against attacks or assist your business to recover rapidly after a damaging penetration. Security solutions offered by Progent cover thorough data security assessment using tools such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; integrating firewalls; building secure techniques for remote and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and instituting 24x7 network monitoring.
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Hybrid Cloud Integration Solutions

Progent offers expert remote support to help businesses of all sizes connect their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that utilize physical IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Microsoft 365 integration with local Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has over two decades of experience delivering high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
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VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and test a consistent process for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for site recovery, updates and fixes and can produce reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist your organization to design, configure, test and manage a disaster recovery system powered by VMware SRM.
Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide maximum availability, security, and application mobility. Progent can also provide advanced VMware NSX consulting from a VCDX-NV certified network architect to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and administered with a high degree of automation regardless of the physical components used by the underlying network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide spectrum of information technologies including network architecture, messaging solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and simplified management in networks that combine Linux-based systems and Microsoft Windows, Progent offers VMware integration and Citrix XenServer support. Progent can also help with migration from legacy systems to MS Windows or Linux environments. Progent's team-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This expedites solutions of critical problems, reduces network downtime, and cuts support expense.
Progent's UNIX/Linux support engineers can offer emergency remote assistance resolving problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:
Mac OS X
Sun Solaris
IBM AIX
HP-UX
BSD
SGI/Irix
ProSight Subscription-based IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, subscription-based services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight portfolio of outsourced network management services addresses all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based platform for managing your network, server, and desktop devices by offering an environment for performing common time-consuming tasks. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, A/V protection, remote access, standard and custom scripts, resource inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your designated IT management personnel and your assigned Progent consultant so that emerging issues can be taken care of before they interfere with your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time and in-depth management reporting utilities designed to work with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS services manage and track your backup processes and allow non-disruptive backup and rapid recovery of critical files/folders, apps, images, and virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, human error, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are most appropriate for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on
Progent's Duo authentication service plans incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are requested to confirm your identity via a unit that only you have and that is accessed using a different network channel. A wide range of devices can be used for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can designate multiple verification devices. To find out more about ProSight Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services.
- ProSight Shared Help Desk: Outsourced and Co-managed IT Support Desk Services
Progent's Shared Help Desk Service provides a smooth extension of your core support team. User access to the Service Desk, provision of support services, problem escalation, ticket creation and tracking, performance measurement, and maintenance of the service database are cohesive regardless of whether issues are resolved by your in-house IT support resources, by Progent's team, or both. Your business has complete flexibility to extend or shrink your part of support work as needed. Progent takes care of initial deployment and provisioning of the professional services automation software plus workflow documentation, testing and education.
For more information about ProSight Shared Support, visit ProSight Co-Managed Call Desk.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's managed services for patch management offer organizations of all sizes a versatile and cost-effective solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic IT network. In addition to maximizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic initiatives and activities that derive the highest business value from your network. Read more about Progent's patch management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, better compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's ability to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special IT programs. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
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Call Center Support
Progent's Call Center support programs for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center services, shared Helpdesk services, and Call Center consulting.
Progent's Standard Help Desk Services provide smaller businesses a complete solution that manages all facets of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle the most problems.
Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your established organization, selecting or enhancing Help Desk Call Center application software to handle the particular needs of your business, or providing temporary phone support personnel to work with your in-house Help Desk resources to handle demanding situations like software migrations, mass upgrades, or rolling out new applications.
Progent's Help Desk Call Center team of seasoned network professionals provides your customers in Naples Florida quick communication with a large technical support resource with extensive experience offering telephone-based consulting and online troubleshooting for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center perception as a significant contributor to business success, and Progent's target is to resolve instead of merely record network issues.
- Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Experts staff offers phone-based and in-depth engineering support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Office Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more information concerning Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Services.
- Centralized and Streamlined Management of Hybrid Cloud Networks
Microsoft System Center unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center2, expand or optimize an existing one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Naples Florida remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can tune Operations Manager for your business so your computer support is proactive rather than reactive. By spotting looming issues before they grow into downtime, remote monitoring can ward off stressful and costly information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that incorporate a mix of OS platforms.
How Your Naples Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Naples Florida, Progent's online computer support specialists are ready to deliver expert and economical IT support the instant your organization has to have it. More than two decades of delivering online repair services has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.
Even if your Naples business relies on a regular freelance consultant or maintains an in-house IT staff that can deal with day-to-day computer problems, Progent's Microsoft certified engineers can still offer an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to solve sudden network emergencies or particularly complicated integration projects.
Features of Progent's Online Computer Support for Naples Florida
Progent's phone help, remote repair, network security expertise, and network management services give companies in Naples Florida unparalleled leverage for your IT budget. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk support and network administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service in-house IT organization. Key features of Progent's online help program include:
- Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to businesses in Naples Florida and is also ideal for customers in geographic regions that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft products. As a Microsoft Partner support company, Progent has the use of a broad selection of Microsoft support tools, service information, and on-going training.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the services you use. Progent asks for no minimum charge for online support and imposes no monthly retainer for services delivered during regular business hours. This saves you from facing big invoices for quick repairs.
- Availability of Cisco Certified Network Design Specialists
Progent's certified experts for Cisco offers help from on-staff professionals with skill in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.
- Application Specialists Team
Progent's core support services include system integration, Microsoft Exchange Server consulting, system security design, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting expertise in specific application areas. Help available from the Application Experts Team covers:
Dynamics GP Support and Programming
Microsoft Project Expertise
Microsoft Office 365 integration support
Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Help
Business Information (BI) Reporting Development and Training
Power BI Consulting Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Application Development, and SQL Server 2014 Application Development and Debugging
Oracle Database Administration and Software Development
MySQL Project Management and Software Programming
Mac Help
Amazon MWS Programming
By offering a full service centralized source for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive information technology solutions that fit the special requirements of your business.
- Sophisticated Online Access Software
Secure online connectivity allows Progent's service professionals to observe precisely what your users see. This makes it easier to find quick solutions to issues that could otherwise require an expensive onsite visit. Sophisticated remote access software and expert engineers together allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
- Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without compromising network security.
- Round-the-Clock Service for High System Availability
For companies with vital applications, Progent offers optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this offering can help produce high network availability.
- Help Desk Services
Progent's Help Desk outsourcing services are designed especially for budget-conscious companies whose clients require instant access to a Help Desk Call Center with expert telephone support and full escalation ability.
How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT knowledge, refined remote support software, and familiarity with corporate IT allow businesses to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house resources.
Progent stands out by offering:
- Proven Methodology
Progent's staff of Microsoft and Cisco Premier Certified experts average longer than ten years of real-world professional background, in the trenches of network support, executing a broad range of technical projects for an extensive array of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support team. This means that you get not only world-class IT skills, but also a consultant with proven methods for applying computer knowledge to resolve real-world network problems efficiently.
- Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits by the minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum charge and asks no retainer for support services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be tempted to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain internal support personnel benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.