Fast Remote Support for Naples Florida Computer Systems
For organizations in Naples Florida, Progent offers online technical support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, plus the assistance of CISSP-accredited security experts to handle high-level security design and troubleshooting issues.
Progent's online support experts provide excellent leverage due to the fact that they possess the real-world experience and have access to the advanced technology required to resolve most information system problems quickly. This lowers direct expenses since solutions use up minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally in incidental costs by minimizing or eliminating network downtime and related costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises tech support may not be an alternative.
Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the support that you receive. Unlike many remote service firms, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing avoid situations where fast repairs manage to turn into substantial invoices. Progent's penchant for solving problems quickly means you spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and proven methodologies which ensure the maximum level of efficiency for remote help and repair for information systems of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's remote service group to communicate with your system remotely without compromising system security.
Progent's proven service database system keeps detailed documentation describing the support that Progent's clients have received. Progent's team consultants have access to the history of support delivered to each Progent client by every Progent engineer. This archive of anomalies and resolutions is organized as a conveniently exploitable proprietary knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's extensive list of certifications and working associations with key industry leaders including Cisco and Microsoft open up additional massive technical support databases and allow quick access to manufacturers' in-house support staff with the result that Progent's online service experts can determine the most efficient resolutions promptly.
Online support provided by Progent to clients in Naples Florida include:
Authorized MS Windows Expertise
Progent's Microsoft-premier remote service engineers offer computer system problem solving and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can help you with a broad variety of technology support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 maintenance,
MS Exchange Server 2019 deployment,
MS Exchange Server 2016 migration, Exchange Server 2013 integration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 planning and integration, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Communications Server troubleshooting,
Microsoft Forefront TMG management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of affordable desktop services to help your business to deploy, configure, repair, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's desktop support services include offering Windows 10 integration assistance as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the administration of your PCs along with your web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for High-level Network Problem Solving
The Cisco Certified Internetwork Expert credential is the highest accreditation for networking consultants, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to handle even the most complex challenges associated with network planning, installation, management, security, and problem solving. Cisco CCIEs work on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying software updates. CCIEs are an excellent value since their deep experience enables them to resolve problems quickly. In typical cases, less qualified service providers can struggle for many hours or days with identical tasks that a CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can communicate with your network via sophisticated remote support tools in order to provide efficient, secure, and economical analysis and remediation.
South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
Progent locations in South Florida
||401 E Las Olas Blvd, Suite 1400
Fort Lauderdale, FL 33301
||Fort Lauderdale Network Support Services
||Collier Avenue Executive Center, 2080 Collier Avenue
Fort Myers, FL 33901
||Fort Myers Network Support Services
||17690 NW 78th Ave
Hialeah, FL 33015
||Hialeah Network Support Services
||200 South Biscayne Blvd, Suite 2790
Miami, FL 33131
||Miami Network Support Services
||1680 Michigan Avenue
Miami Beach, FL 33139
||Miami Beach Network Support Services
||780 5th Avenue S, Suite 200
Naples, FL 34102
||Naples Network Support Services
|West Palm Beach
||515 N. Flagler Drive, Suite P-300
West Palm Beach, FL 33401
||West Palm Beach Network Support Services
Progent's Cisco CCIEs offer expertise in the entire range of Cisco's industry-leading family of networking appliances by offering consulting services that include:
CISM and CISSP Premier Network Security Engineers
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity experts offer a range of security solutions that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to recover quickly after a serious breach. Security solutions available from Progent cover comprehensive information security and compliance analysis using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recovery from virus and worm attacks; setting up firewalls; establishing safe techniques for remote and mobile communication; defending your email system against spam and DHA attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers advanced remote consulting services to help organizations of any size integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and verify a consistent process for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated instantly and administered with a high degree of automation regardless of the physical components making up the underlying network infrastructure.
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide online consulting services to address a broad array of computer technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Windows coexistence. For server consolidation and easy administration in environments that incorporate Linux-based systems with Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to MS Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes network downtime, and lowers service costs.
Important Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to benefit from the same advanced IT solutions used by many of the world's leading enterprises. Progent's ProSight portfolio of network monitoring and management services addresses all key areas of information technology such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent action. Progent's consultants can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with data security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to block or recover quickly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.
Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology programs. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
How Your Naples Company Can Contact Progent's Remote Technical Support Experts
Call Center Support
Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that manages all aspects of online desktop technical support from initial requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent offers call desk services at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the additional option of rapid as-needed escalation to subject matter experts to handle complex issues.
Progentís shared Help Desk services allow your IT organization to split responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and subject matter experts. Progentís Co-managed Help Desk service is an advanced support solution built around the top PSA platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk staff of experienced information technology professionals provides your clients in Naples Florida immediate communication with a dependable support group with years of background delivering telephone-based help and remote repair service for computer environments powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk Call Center the reputation as a significant contributor to company efficiency, and Progent's goal is to resolve rather than merely document network issues.
- Business Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's consulting, programming, and training services, refer to Progent's Applications Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Services
Progent can deliver companies in Naples Florida remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to suit your business so your IT maintenance is proactive rather than reactive. By exposing potential issues before they grow into downtime, proactive monitoring can head off stressful and costly service crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Windows systems, or systems that incorporate a combination of platforms.
To contact Progent about urgent remote assistance with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.
For offices and new ventures in Naples Florida, Progent's online network support engineers can provide professional and affordable IT help whenever your organization has to have it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while avoiding the cost and lost productivity associated with on-premises support visits.
Even if your Naples business has a local independent support technician or employs an in-house IT staff that know how to deal with typical computer problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent remote extension of your local resources in cases when your usual IT support personnel either don't have the time or the knowledge to fix unexpected system emergencies or especially challenging integration problems.
Features of Progent's Online Computer Services for Naples Florida
Progent's online help, remote troubleshooting, network security consulting, and network management services give businesses in Naples Florida the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk call center services and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a large internal IT organization. Highlights of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to offices in Naples Florida and is also ideal for networks in more remote regions that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Partner support firm, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going education.
- By the Minute Billing to Minimize Expenses
Progent provides online support on a minute-by-minute billing plan, so you are billed only for the support you use. Progent has no minimum fee for phone support and imposes no monthly retainer for services delivered during regular working hours. This saves you from facing big bills for quick fixes.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide the services of authorized professionals who have experience in planning, implementing, and supporting networking environments based on Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Consulting
Progent's core consulting services include technology integration, MS Exchange Server expertise, network security design, and Co-managed Help Desk services. Progent's Experts group offers world-class consulting support in critical business applications. Help available from the Application Experts staff includes:
Dynamics GP Consulting and Customization
MS Project Support
Microsoft Office 365 solutions support
Office Excel and Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Office 365 Word Expertise
BI Reporting Consulting and Troubleshooting
Power BI Integration Consulting
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Development, and SQL Server 2014 Application Development and Troubleshooting
Oracle DBA Services and Application Development
MySQL Project Management and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service Programming
By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the unique needs of your business.
- State of the Art Online Access Software
Protected online access allows Progent's service professionals to observe exactly what your customers see. This makes it easier to find fast solutions to issues that could otherwise demand a costly personal service call. Effective remote connectivity tools and expert engineers combine to enable Progent to repair most IT problems quickly and economically. Progent is an industry leader in offsite support and automated system tracking.
- Compatibility with Leading VPN Products
Progent can provide secure Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without weakening system security.
- 24x7 Service for High System Uptime
For businesses with line-of-business applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this service can help ensure maximum system availability.
- Help Desk Call Center
Progent's Help Desk outsourcing services are designed specifically for budget-conscious businesses whose clients require immediate access to a Help Desk service with expert phone support and full escalation capability.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of IT knowledge, refined support tools, and understanding of corporate IT allow companies to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Getting Remote Computer Support from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent offers in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration help, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange 2019 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus MS SQL Server 2019 configuration consulting, Microsoft SQL Server 2017 migration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to charge for phone service and on-premises help by the minute. As a result, you pay exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent has few competitors. Companies who utilize trusted freelance service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and productive.
- Automated Server Monitoring with Microsoft System Center Operations Manager
Progent is one of the few support companies to provide 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be proactive instead of reactive. By revealing potential issues before they result in downtime, network monitoring can save your information network from painful and costly availability losses.
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.