Fast and Affordable Remote Technical Support for Naples Computer Networks
For companies located in Naples or anywhere in the state of Florida, Progent provides remote technical support for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the services of CISSP-certified security experts to handle high-level security design and diagnostic issues.
Progent's remote technical support experts provide excellent value because they have the practical experience and have access to the sophisticated technology necessary to resolve the majority of network problems quickly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your company saves additionally with indirect expenses by reducing or avoiding network outages and associated losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting experience is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite tech support may not be an alternative.
Progent's pricing model for online support is structured to stretch your IT service investment. Progent charges per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to many remote service companies, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where fast fixes manage to end up as major invoices. Progent's penchant for disposing of technical issues quickly means you saves cash.
Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a collection of customized tools and proven methodologies that allow the maximum degree of efficiency for remote help and repair for IT systems of all sizes. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the experts of Progent's remote service group to interface to your computer system without compromising network security.
Progent's proven service database application maintains comprehensive documentation for the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of support rendered to each customer by any Progent consultant. This history of anomalies and repairs is organized as a conveniently accessible internal knowledge base that enables Progent's remote technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support services grows over time. Progent's high-level accreditations and working relationships with important industry leaders such as Cisco and Microsoft open up additional massive support databases and allow fast response from vendors' internal product engineers with the result that Progent's online service specialists are able to arrive at the most efficient solutions in the least time.
Remote support services available from Progent to customers in Naples and throughout the state of Florida include:
Certified Windows Expertise
Progent's Microsoft-expert remote service engineers can provide network troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can help you with a wide range of technology support including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting,
Exchange 2010 maintenance,
SharePoint Server 2019 planning and integration, SharePoint Server 2016 migration expertise, Microsoft Skype for Business migration consulting, Lync Server integration, and Microsoft Office Communications Server troubleshooting,
Microsoft Forefront TMG 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server planning,
Microsoft Office Access Application Development,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent in addition offers a broad array of affordable PC desktop consulting and support services to help you company to install, integrate, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's desktop consulting services cover areas such as providing Microsoft Windows 10 migration support plus Microsoft System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your cloud-connected mobile devices.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking engineers, and validates a person's technical skills at the expert level. Cisco CCIEs can deal with even the most stubborn problems associated with network infrastructure planning, deployment, management, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with alternate approaches or locating software updates. CCIEs are an exceptional value since their broad expertise permits them to fix problems rapidly. In typical cases, less seasoned service providers can wrestle for hours or even days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified consultants can interface to your computer system by means of sophisticated remote support technology in order to perform quick, secure, and economical analysis and remediation.
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of connectivity appliances. Cisco technology expertise provided by Progent includes ASA Next Generation firewalls with Firepower Services integration and debugging, Cisco routers configuration and troubleshooting, Catalyst switch integration and support, Nexus switch consulting and support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco VoIP phones and IP video desktop phones support and wireless IP phones configuration, Cisco Meraki Wi-Fi AP layout and configuration, Aironet Wireless APs planning and integration expertise, Cisco WiFi controllers consulting, Cisco VPN and Security engineering help, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and CUBE integration consulting. Progent also offers remote and on-premises wireless site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Premier System Security Consultants
Progent's certified CISM and CISSP cybersecurity experts offer a variety of security solutions that can bolster the defenses of your Windows, Apple macOS and OS X, or Linux environment against assaults or assist you to clean up quickly following a damaging breach. Security support services available from Progent cover thorough data security and compliance audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile connectivity; defending your email system from spam and DHA attacks; and instituting round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online support services to help businesses of any size connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that utilize physical IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange,
Microsoft Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a consistent process for recovering services quickly following an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-intrusive testing for disaster recovery, updates and fixes and can produce audit reports to verify full service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help you to plan, configure, test and administer a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components used by the underlying network infrastructure.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of computer technologies including network architecture, email solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server economization and easy management in networks that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with migration from older applications to Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance resolving anomalies within UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:
Apple Mac OS X
IBM AIX Open UNIX
HP-UX (Hewlett Packard UNIX)
Silicon Graphics IRIX (SGI/IRIX)
Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by many of the world's top enterprises. Progent's ProSight series of network management outsourcing services covers all critical areas of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including protection, identification, containment, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your company's specific requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to provide web-based management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity hardware like routers, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, locating appliances that need critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved immediately to a different hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with data security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's ability to block or recover rapidly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.
Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set based on the level of expertise of the engineers required. Progent's background in these special fields of computer technology allows customers to execute major projects economically and on time. Progent's special remote engineering solutions include:
How Your Naples Business Can Contact Progent's Online Support Experts
Help Desk Expertise
Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Call Center services, co-managed Helpdesk services, and Helpdesk process consulting.
Progent's Standard Help Desk Services provide smaller organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to handle the most issues.
Progent's Help Desk consulting support can guide you in establishing an effective new Call Center or improving your established organization, evaluating or enhancing Help Desk application software to handle the special needs of your business, or providing occasional phone support staff to supplement your in-house Call Center group during high-demand scenarios such as software transitions, mass updates, or rolling out new applications.
Progent's Call Center team of veteran network consultants provides your customers in Naples or anywhere in the state of Florida rapid communication with an effective technical support resource with years of experience delivering phone support and remote troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk Call Center perception as a key driver of company performance, and Progent's goal is to fix and not merely report technical problems.
- Applications Services: Training, Custom Programming, and Problem Solving
Progent's Applications Consulting Team provides online professional consulting expertise and training in special business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Services.
- Unified and Streamlined Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Naples, or anywhere in the state of Florida, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so your network support is proactive and automated. By uncovering emerging problems before they result in full-scale emergencies, remote monitoring can ward off stressful and costly information system crises. Progent can also deploy system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Microsoft systems, or environments that incorporate a variety of platforms.
To contact Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or go to Contact Progent.
For offices and new ventures in Naples or anywhere in the state of Florida, Progent's phone-based computer support specialists can deliver professional and cost-effective IT help whenever your company requires it. More than a decade of offering online repair services has earned Microsoft Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix IT problems quickly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Naples office deals with a local freelance support technician or employs an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to fix unexpected network emergencies or especially challenging integration projects.
Features of Progent's Online Network Services for Naples
Progent's phone help, remote repair, network security consulting, and network management services offer companies in Naples or throughout the state of Florida unparalleled leverage for your IT budget. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can deliver your company world class IT support while allowing you to eliminate the expense and administration overhead of running a large internal IT organization. Key features of Progent's online help services include:
- Immediate Telephone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to offices in Naples and is also ideal for customers in geographic regions of Florida that lack consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Certified Partner consulting company, Progent has access to a wide selection of Microsoft support tools, technical information, and on-going training.
- By the Minute Rates to Reduce Costs
Progent provides remote help on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for online service and asks for no monthly subscription fee for support services provided during normal working hours. This keeps you from facing big invoices for quick repairs.
- Access to Cisco Network Infrastructure Professionals
Progent's registered experts for Cisco can provide the services of authorized specialists with experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected infrastructure for fixed and mobile networking.
- Application Experts Group
Progent's core consulting offerings include system integration, MS Exchange Server consulting, corporate security planning, and shared Help Desk services. Progent's Application Experts Team can provide world-class consulting support in specific application areas. Help available from the Application Experts Group includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Expertise
Microsoft Office 365 integration consulting
Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Expertise
Business Information (BI) Reporting Consulting and Troubleshooting
Power BI Consulting Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 integration, Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Programming, and Microsoft SQL Server 2014 Software Programming and Debugging
Oracle DBA Services and Software Development
MySQL Management and Software Programming
Apple Macintosh Support
Amazon Marketplace Web Service Software Design and Programming
By offering a convenient one-stop source for IT generalists and specialists, Progent is able to tailor fast, cost-effective, and comprehensive IT solutions that meet the unique needs of your company.
- Sophisticated Online Connectivity Tools
Secure online connectivity permits Progent's service experts to see precisely what your customers see. This makes it possible to produce quick solutions to problems that could otherwise demand a costly personal service call. Sophisticated remote access tools and expert technicians combine to allow Progent to repair most network issues rapidly and affordably. Progent is a pioneer in online support and remote system analysis.
- Compatibility with Popular VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without compromising system security.
- Round-the-Clock Support for High System Availability
For companies with mission-critical applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager, this offering can help ensure high system uptime.
- Help Desk Outsourcing
Progent's Help Desk Call Center programs are intended specifically for budget-constrained businesses whose clients require instant access to a Help Desk Call Center with expert phone support and full escalation capability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Start Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified experts average more than ten years of hands-on industry background, in the trenches of network service, executing a wide variety of technical projects for an extensive array of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for using computer knowledge to fix actual IT problems efficiently.
- Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Businesses who work with familiar freelance service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and productive.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in downtime, system monitoring can keep your information network from painful and costly service losses.
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.