Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry Support ServicesBlackBerry mobile smartphones were at one time one of the most popular products for achieving anytime-anywhere access to email, scheduling, web-based programs, and other vital business information. Progent offers Nashville, Tennessee businesses support from BlackBerry-premier professionals who can help companies to manage existing BlackBerry deployments or transition smoothly to a more popular mobile platform.

As the complexity of small company IT technology has increased, and as the need for enterprise-class security, dependability, and recoverability has grown to be the norm for companies of all sizes, successful integration and maintenance of RIM BlackBerry solutions has grown increasingly difficult. To handle areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small businesses often turn to external consulting firms who specialize in RIM BlackBerry integration and maintenance.

Progent can provide the services of BlackBerry-premier consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry environments economically and effectively, doing away with the need for an internal BlackBerry solutions expert and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security professionals. This breadth of experience, coupled with Progent's efficient remote support capabilities, provides small companies an affordable solution for incorporating BlackBerry products productively into their information system.

Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and email infrastructure operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft technology, set up easy-to-use administration tools to enable you to track and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, customize mobile software, and make sure that your network infrastructure is properly configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and safely.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Onsite IT Consulting
Progent locations in Tennessee State

City Address Phone Link
Chattanooga 633 Chestnut St, #600
Chattanooga, TN 37449
(423) 933-2112 Chattanooga Network Support Services
Knoxville 9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
(865) 364-1222 Knoxville Network Support Services
Memphis 119 S. Main Street, Suite 500
Memphis, TN 38103
(901) 425-0300 Memphis Network Support Services
Nashville 4235 Hillsboro Pike
Nashville, TN 37215
(615) 800-2024 Nashville Network Support Services


Integration Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry smartphones, offering a centralized platform for controlling key jobs like device installation, upgrades, and retirement and also providing a solid infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange Server, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and allows remote synchronization.

RIM BlackBerry BES Server Integration Support

BlackBerry Enterprise Server provides a variety of data protection options beginning with automatic data encryption of information transmitted between a BlackBerry device and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BES Server also permits great versatility in selecting levels of protection to meet the special needs of your company's environment. Progent's BlackBerry authorized consultants can help your company to select powerful security features and activate them wirelessly. Samples of these wirelessly configurable security settings are:

  • Disable a smartphone
  • Erase information from a missing BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate internal defenses against malware

BES Server also provides versatility in selecting ways to keep BlackBerry users from loading or running unsecure or prohibited software. Progent can assist you to choose blocking techniques like:

  • Specify exactly which programs are permitted on the device
  • Prevent external applications from allocating non-volatile storage on the BlackBerry device
  • Select what resources external applications can use on the BlackBerry smartphone
  • Restrict the kinds of connections third-party software running on the BlackBerry smartphone can establish
  • Prevent all external software from being loaded or executed on the device

How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has earned accreditations from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization problems to architecting wireless productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their respective practice areas include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and delete BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Microsoft Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and document a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs assessment, solution architecture, installation planning and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical goals and to design a wireless system that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry BES Server, help your organization to determine which administration approach and physical components match your needs, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make informed decisions concerning options for software versions, processors and storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry-certified consultant can help your company to choose and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security engineers to perform company-wide security vulnerability and compliance testing and recommend improvements to support your BlackBerry environment.

Call or Email Progent for Assistance from a RIM BlackBerry-Qualified Professional
In order to get in touch with Progent about consulting assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.



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    Progent can provide cost-effective online support to assist companies to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable high-performance storage, and Glacier for low-cost long-term archiving. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, pilot testing, configuration, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN connections and can help you deploy all-cloud or hybrid cloud environments that seamlessly incorporate Amazon AWS cloud services. Progent offers occasional support to assist you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing to help you move to the Amazon AWS platform on time and on budget.

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    Progentís Disaster Recovery/Business Continuity specialists have in-depth experience assisting small businesses to reduce network downtime by providing cost-effective remote consulting for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network design, backup/restore solutions, and transparent maintenance. Progentís business continuity experts can help you to plan and test an efficient business continuity strategy that matches your business needs and IT budget. Progentís disaster recovery engineers can assist you to design, implement, and manage resilient technologies such as non-stop Internet connectivity, virtualization, fail-over clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.

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    Microsoft Virtual Server, run on the Microsoft Windows Server platform and powered by software originally developed by Connectix, provides the power necessary to carry out server consolidation, application upgrade, and server quarantine tasks through virtualization techniques in an enterprise-ready computing network with high scalability, manageability, and availability. Microsoft has aimed Virtual Server at companies who want to improve ROI in software programming and testing, upgrading from legacy mission-critical software, and server consolidation. Progent's professional Virtual Server experts can assist your IT staff to assess and deploy MS Virtual Server.

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    Progent can provide the expertise of Microsoft-certified consultants as well as experienced software programmers, database administrators, project managers, network infrastructure engineers, disaster recovery/business continuity specialists, and data security professionals to assist you to assess the potential advantages of SQL Server 2012 for your organization, set up pilot environments at your site or at Progent's test lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from other RDBMS platforms, and define a cost-effective and secure network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012.

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    Progent can show you how to prepare and execute an efficient migration to Dynamics GP so that you retain your information, strengthen your protection, modernize your management reporting, take full advantage of Microsoft Office support, and reduce productivity interruption by designing and following a sensible migration strategy. Progent can also help educate new Dynamics GP/Great Plains 2010 users so you don't lose productivity. Progent can enhance your financial reports and management analytics by providing Crystal Reports consulting, FRx assistance, and Excel support. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other platforms make it possible to create specialized business applications and eCommerce programs that integrate seamlessly with Microsoft Dynamics GP 2010/Great Plains 2010.

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    Progent's Standard Help Desk Services provide a complete service desk solution that handles all aspects of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Support services are provided at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to handle challenging issues.

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    Progent's service specialists in Mac and Windows technology can help you combine Apple Macintosh and Windows computers into seamless networks with resource sharing and collaboration functionality. Allowing productive cooperation among a mix of servers and workstations powered by Mac OS and Windows requires extensive knowledge of and background with Apple Macintosh and Microsoft products. Progent's background in Windows and Macintosh service makes it possible to offer world class assistance to companies that depend on these platforms to maintain their strategic edge. Progent's consultants can also assist your business to interface Apple's iPhones and iPads with your Windows environment.

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    If you are a network engineer with system support expertise, joining Progent and assisting Progent's customers will expand your skills through collaboration with our team of motivated, world-class consulting experts. Progent's commitment to providing network expertise and technical help to small and midsize companies will offer you the chance to consult closely with decision makers and add significantly to the growth of exciting companies. In addition, Our virtual office network provides state-of-the-art technology for off-site service and wireless connectivity to allow you to deliver fast fixes when you take on business-critical issues.

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    Progent's Microsoft-certified ISA Server consultants have extensive backgrounds with Internet Security and Acceleration Server configuring Microsoft ISA Server-based security installations for information systems with multiple sites, mobile workers, and mission-critical web applications. Progent's ISA Firewall consultants can help your company in planning and implementing a configuration of ISA Server 2000 or ISA Server 2004 that supports your information security needs without adversely limiting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.

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    Progent's Cisco-certified CCIE network consultants can assist you to set up, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall consulting, Meraki and Aironet Wi-Fi access point expertise, Cisco IP phone support, and CUCM/CallManager software support.

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    Microsoft Office Communications Server provides Instant Messaging and presence as part of an extensible, enterprise-grade solution featuring advanced security, seamless compatibility with other Microsoft software, an expandable, industry-standard development environment, and compliance with regulatory mandates such as HIPAA, SOX, and GLB. Your organization can realize lower costs and improved business efficiencies, increased worker productivity, and stronger intellectual property protection with this simple-to-administer, fault-tolerant IM platform. Effective implementations of Microsoft Office Communications Server call for extensive planning and thought before installation. Progent's Microsoft-certified professionals can provide the expertise necessary to deliver all the benefits of Office Communications Server throughout your whole organization.

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    Small to mid-sized companies can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have fast access to Progentís Microsoft and Cisco Premier network support experts. With Progent's economically priced IT service packages, small and midsize businesses can choose a simple Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager to offer small business networks world-class availability, protection, and performance.

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    Progentís colocation center IT services are intended for companies with hardware housed at IDCs or data center colo hosting facilities and in need of timely on-premises service at the collocation facility plus off-site support from Microsoft and Cisco Certified professionals. Progent offers a full range of Internet Data Centers and IDC and co-location support services including system architecture evaluation, Windows and Linux server installation and maintenance, tech support for server and telecommunications networking, design and deployment of zero-downtime configurations, architecting and deploying layered security structures, firewall integration and support, designing load balancing environments, and planning fault tolerant server and storage clustering configurations.

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    Small to middle size companies can now enjoy all the benefits of Microsoft System Center Operations Manager 2007 and also have quick access to Progentís Microsoft Certified IT support professionals. With Progent's economically priced network support packages, small and midsize businesses can select a simple Microsoft System Center Operations Manager 2007-based co-sourcing package with network monitoring, reporting, Help Desk and remote troubleshooting or a complete round-the-clock outsourcing package. Progent offers expertise in Operations Manager 2007 to offer small business information systems world-class reliability, security, and performance.

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    Progent offers one-on-one education designed for individuals who wish to broaden their knowledge of the macOS and OS X operating system, Apple Mac computers, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one webinar training for Mac application software.

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    Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The interview is intended to help assess your company's ability either to block ransomware or recover quickly from a ransomware incident. Progent will consult with you personally to gather information concerning your current AV defense and backup/recovery procedures, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup system that minimizes your vulnerability to a ransomware attack and meets your company's needs.

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    Progent's Linux support experts offer small and mid-size companies and software developers support for managing and maintaining Linux systems that run with Microsoft-powered networks. Progent offers your organization access to Linux consultants, consulting professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This broad range of expertise provides you with an easy one-stop consulting firm to show you how to create and maintain a secure and reliable cross-platform network and communications solution that supports Linux and Microsoft coexistence by combining Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.

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    Progent's Microsoft-certified engineers can help your company to automate desktop software update deployment by delivering support for administration tools such as Configuration Manager 2007, Systems Management Server, and WSUS.

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    Microsoft SQL Server 2000 is a rich, web-aware database and data analysis solution that enables the fast development of a new generation of high-end programs that can provide your company a critical competitive edge. SQL Server provides core support for XML and the capability to communicate across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 engineers, averaging more than over 10 years of background helping with Microsoft integration, assures you success in designing, deploying and administering Microsoft SQL Server applications that are well connected with other applications powered Microsoft's .NET platform.

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