Consulting and Technical Support for BlackBerry Environments
BlackBerry mobile PDAs were at one time among the most successful products for achieving anytime-anywhere access to email, calendars, web-based programs, and other critical business information. Progent can provide Nashville, Tennessee companies the services of BlackBerry-premier consultants who can help businesses to maintain existing BlackBerry deployments or migrate efficiently to a modern mobile platform.
As the complexity of small company networks has expanded, and as the need for enterprise-class security, reliability, and recoverability has grown to be the standard for organizations regardless of size, successful integration and support of BlackBerry solutions has grown more challenging. To deal with areas such as security, business continuity, and synchronization of BlackBerry PDAs with diverse messaging servers and company databases, small organizations often resort to outside support professionals who specialize in BlackBerry installation and troubleshooting.
Progent can provide the services of BlackBerry-certified engineers who can assist small businesses to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, doing away with the necessity for an in-house BlackBerry solutions expert and reducing the cost and hassle of supporting mobile workers. Progent's BlackBerry technology engineers have extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISM and CISA-certified security specialists. This range of experience, combined with Progent's proven online support model, provides small businesses a budget-friendly solution for incorporating BlackBerry products productively into their IT system.
Progent's consultants can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 deployment and Microsoft Exchange setup so that your data and messaging infrastructure work optimally with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, configure streamlined management tools to enable you to monitor and support BlackBerry devices throughout your business, define security policies that make sense for your business, develop custom mobile applications, and make sure that your IT network architecture is properly configured to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures so that it can be restored quickly and thoroughly.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area
Technical Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines administration and maintenance of RIM BlackBerry smartphones, providing a single platform for controlling critical tasks like smartphone deployment, upgrades, and retirement and offering a strong infrastructure for security and fault tolerance. BlackBerry BES Server delivers seamless communication between Exchange, Novell GroupWise, or Lotus Domino email platforms and BlackBerry users and allows remote synchronization.
BlackBerry Enterprise Server offers a variety of security capabilities beginning with automatic encryption of information transmitted between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in selecting degrees of protection to meet the specific requirements of your environment. Progent's BlackBerry certified consultants can help your company to select advanced security features and activate them remotely. Samples of these over-the-air configurable security features include:
- Disable a device
- Erase data from a misplaced or stolen smartphone
- Disable Bluetooth
- Activate internal protection against malware
BlackBerry Enterprise Server also offers versatility in determining mechanisms to prevent BlackBerry users from installing or running unsafe or prohibited code. Progent can help you to select blocking processes such as:
- Specify precisely which applications are permitted on the device
- Block external programs from allocating non-volatile storage on the smartphone
- Determine what resources third-party applications can use on the device
- Limit the kinds of access third-party software running on the BlackBerry smartphone can establish
- Block all third-party software from being loaded or executed on the smartphone
Professional RIM BlackBerry Consulting Services Available Online from Progent
Progent's authorized RIM BlackBerry engineers are accessible by phone to deliver prompt assistance to businesses in the Nashville region or throughout the state of Tennessee. Progent's experienced online technical support team has helped businesses resolve network issues and cut support costs in every state in the United States and established a large base of loyal customers. (Refer to Progent's client testimonials.)
Progent offers online assistance for a broad selection of issues related to RIM BlackBerry products including wireless synchronization, integration with Exchange, managing BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry certifications earned by Progent's consulting experts include:
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, implementing over-the-air program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.
Progent's BlackBerry-certified consultants can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise environment and help your company to select and install appropriate security configurations.
Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, tracking, and maintaining one or several BlackBerry BES Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry engineer offers expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to install and delete BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce reports to summarize SNMP results.
Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and document a wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs analysis, solution design, roll-out strategy and implementation, performance tuning, design of a fault-tolerant environment, information backup and disaster recovery planning, and security infrastructure engineering.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your operational goals and to create a wireless environment that fits within your IT budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry BES Server, help you to determine which management approach and equipment match your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about options for software editions, server hardware and mass storage, network topology, and application configuration.
To optimize system security, Progent's BlackBerry-certified consultant can assist your company to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-premier security specialists to run network-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.
Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
To contact Progent about technical expertise for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.