Affordable Computer Tech Support from Microsoft and Cisco certified Professionals for Businesses in Nashville, TN
By delivering professional support whenever you require it, providing specialized knowledge for critical business applications, providing high-value services such as virtual data center hosting, billing only for help delivered, and charging no setup fees or retainers for standard services, Progent enables you to increase the competitive value of your information network and cut service costs. Progent appreciates that information system protection, reliability, and performance are as important to small businesses as to major corporations but that smaller companies lack the economy of scale to invest aggressively in computer networks and in-house service staffs. Progent's basic competitive advantage is that no IT support organization can equal Progent's capability to deliver the IT support expertise your business needs when you require it and at a cost you can afford.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in Nashville Metro Area
For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the skills of your internal IT support staff. Co-sourcing can save money and help meet schedules for major IT initiatives such as software programming, business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.
Progent can also offer the services of accredited experts to help your business to design and execute a sensible cloud strategy.
Core Practice Areas Supported by Progent for Business Networks in Nashville, Tennessee
Progent's group of industry certified engineers provides assistance for all facets of information systems found in businesses of all sizes. Areas served by Progent in and around Nashville include:
Service Delivery Alternatives for Nashville, Tennessee Businesses
Progent has a selection of options for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting, and network management. Progent's model for delivering network support services is built on the Help Desk structure familiar to larger IT support groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, thorough activity documentation, consistent follow-up, and strict cost control for an array of IT support delivery options that include online repairs, in-person support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Online Service
Progentís Technical Response Center offers emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and repair hardware and software issues without the expense or delay of on-premises service calls. The background of Progent's IT engineers allows them to resolve the majority of IT issues rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup process for new clients to accommodate urgent situations and Progent bills by the minute with no startup charges or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-Premier MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's remote network support services.
- Onsite Support
Progent offers on-site technical assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online support engineers to deliver small companies the best of both worlds: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business software developers. The response time for in-person support visits is typically less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more details about how to register for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of online desktop support from initial requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve complex problems. To learn more, see Help Desk Services.
- Consulting Expertise
Progent offers small and midsize companies affordable access to world-class consultants who can deliver help with vital products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection consulting, non-stop network design, server virtualization solutions, plus integration, programming and training for business applications such as financials, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and major system upgrades, extended projects such as business information application programming and customization, database application development and DBA services, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as data restoration and virus cleanup.
- Application Hosting
Progent offers hosting for vital applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater degrees of dependability, protection, and performance than is feasible using the type of on-site data center that is realistically affordable for most small organizations. Since Progent uses the same facilities that host the gear of some of the world's biggest IT organizations, Progent can eliminate the investment in creating and maintaining the systems required for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and service packs remain current, protection and performance is constantly tracked, and systems are consistently archived and available for complete and prompt restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for the entirety of a small or midsize company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition convenient for customers to transfer to a different support firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with mixed environments to save dramatically on the costs of hardware, infrastructure support, and network management while achieving world-class reliability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed solution, can handle the multi- OS and non- standardized environments typical of small businesses, and retains control of the software in the customer's possession so that moving to a different virtual host is fast, reliable, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting alternatives.
- Hybrid Cloud Integration Consulting Services
Progent offers advanced online support services to help businesses of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that combine local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform integration consulting. Progent has more than two decades of background providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack lifecycle including blocking, identification, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with government and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any potential problems can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to block or recover rapidly following an assault by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly sophisticated array of infrastructure technologies including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's
CISSP-Certified security experts,
CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of network security and can assist with complex security programs such as SIEM solutions to help enterprises comply with business standards and government mandates for IT data security and reporting.
The breadth and depth of Progent's engineering team bring a unique set of benefits to companies wishing to increase the productivity of their information system within an affordable budget. These benefits include:
- Best Methodology
Progentís team of Microsoft and Cisco Certified consultants average longer than a decade of hands-on professional experience, in the trenches of network service, performing a broad range of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for repairing actual network problems rapidly.
Learn more details concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you owe just for delivered services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no sign-up charge and asks no retainer for support services delivered during regular business hours. Many support organizations demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major bills for fast fixes. An additional benefit of by-the-minute invoicing is that customers will be less tempted to allow minor issues to stay unaddressed until they grow into big problems.
Learn more details concerning Progent's value pricing for IT outsourcing.
- Full Documentation of IT Services
Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who offer minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports given by each staff member to each client. The practice of detailing and archiving support activity results in more effective service and avoids a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Read more about Progent's documentation of IT outsourcing services.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent faces little competition. Small businesses who utilize independent service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more robust, protected, and productive.
Read additional information concerning Progent's knowledge transfer services.
In case your Nashville, Tennessee company wants to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.
Fast Remote Network Support
For immediate online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).