Affordable Computer Tech Support from Microsoft and Cisco certified Experts for Businesses in Nashville, TN
By offering professional support when you require it, providing in-depth expertise for key applications, providing innovative services such as virtual server hosting, billing solely for services delivered, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your information network and reduce service costs. Progent appreciates that network security, reliability, and efficiency are just as important to small companies as to large enterprises but that small companies lack the leverage to spend heavily in information networks and internal service staffs. Progent's fundamental competitive advantage is that no network consulting organization can match Progent's capability to provide the IT support your company requires when you require it and at prices you can justify.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area
For mid-size and large companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house network service staff. This can cut costs and minimize technical risks for major IT initiatives such as application programming, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.
Progent can also offer access to certified experts to assist your company to plan and implement a sensible cloud computing strategy.
Key Products and Technologies Serviced by Progent for Business Networks in Nashville, Tennessee
Progent's nationwide group of world-class support professionals provides help for all facets of network systems found in businesses of all sizes. Technologies served by Progent in and around Nashville include:
Service Delivery Options for Nashville, Tennessee Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's paradigm for delivering computer support services is built on the Help Desk Call Center operational structure common to big IT organizations. Progent's Contact Center Support Model promotes fast response, thorough activity records, reliable follow-through, and tight cost monitoring across an array of IT service delivery options that include online repairs, onsite support, high-end consulting, plus server and application hosting.
Progent's Flat-rate Managed Services for Outsourcing Network Management
- Remote Service
Progentís Technical Response Center provides emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service professionals can assist customers to troubleshoot and fix network problems without the expense or time loss of in-person support visits. The background of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup process for new customers to address emergency network problems and Progent charges per minute with no startup charges or minimums, so you pay only for the assistance you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Certified MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's online network support expertise.
- On-site Service
Progent offers on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's online service experts to deliver small and midsize businesses the ideal combination: hands-on support technicians when you require them as well as the remote help of Progent's worldwide staff of network engineers, security specialists, and business software developers. The response time for in-person support calls is typically under one business day. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about how to sign up for Progent's in-person network support.
- Help Desk
Progent's Contact Center Services are designed for small and midsize businesses who need prompt and dependable support from an online Help Desk Call Center with effective telephone assistance, remote troubleshooting tools, and sufficient technical depth for all needed escalation. Because small and midsize companies typically are constrained by tight information technology budgets and can spare little management attention for dealing with network support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that small business information networks are always productive. Read more details about Progent's Contact Center services.
- IT Consulting Expertise
Progent offers small and midsize companies affordable availability of enterprise-class consultants who can provide assistance with vital technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, non-stop it system design, server virtualization solutions, plus configuration, customization and support for business programs such as financials, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-time projects including office relocations and massive system migrations, extended projects like management reporting application programming and customization, relational database application programming and administration services, and web development, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services like disaster recovery and malware removal.
- Application Server Hosting
Progent offers hosting for key business applications like Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of availability, security, and performance than is possible with the class of in-house data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the equipment of some of the world's biggest IT companies, Progent can save you the expense of creating and maintaining the systems needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay current, security and efficiency is continually monitored, and systems and data files are regularly archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest level of availability and expandability but that is also convenient for clients to migrate to another service firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure support, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally administered package, can handle the multi- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Consulting Services
Progent can provide expert online support services to help companies of all sizes connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to manage the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, enhance and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Is the Right Alternative for Nashville, Tennessee Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise network consulting allow small and midsize companies to avoid the pitfalls related to over reliance on thinly staffed service firms or freelance engineers.
Teaming with Progent allows your small business to:
- Prevent Excessive Reliance on Individual Consultants
For IT support, small businesses sometimes depend excessively on freelance engineers. Though freelance service providers have lower overhead than more substantial support organizations and can typically bill apparently lower rates, they are occasionally too busy to respond rapidly to critical situations. If a freelance consultant is occupied with another client, sick, on travelling, or in class, the absence of replacement personnel may force your company to wait for help in case of an emergency. The more your small business grows, system downtime or difficulties with line-of-business applications become more expensive. The money you believed you were conserving on a freelancer can evaporate quickly because of lower productivity. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a big consulting team to fall back on for assistance forces them to train on the job while your business ends up with the bill for their ongoing education.
- Gain Access to Expertise in Sophisticated Network Issues
The majority of smaller support organizations or freelance consultants specializing in small business IT consulting may excel at providing routine solutions but don't have the seasoning to work cost-effectively with complicated IT environments that have mixed operating systems, many offices, Voice over IP implementations, mobile workforces, interconnected accounting and operational applications, eCommerce, and specialized business applications. Progent's experience with worldwide enterprises and Progent's extensive staff of experts can benefit your company because enterprise environments are by nature complicated, support issues demand in-depth knowledge in many technical disciplines, and reaching a high degree of stability, availability, and protection calls for enterprise-tested leading practices.
- Build a Firm Basis for Seamless Growth
Small companies often start with a network cobbled together on a shoestring budget. Lacking a proper basis, a series of band-aid fixes often get piled onto of a weak structure. As a business grows, reliability and scalability problems can hinder the success of the business. These environments require thorough evaluation, intelligent business planning, and in-depth expertise to migrate to an IT infrastructure that will act as the solid foundation to meet current business needs and ease future expansion.
- Partner with Solution Finders, Not Product Vendors
Small companies need direction and insight to navigate through an ever more complex maze of technology alternatives offered for accelerating growth and enhancing efficiency. Businesses do not need an IT engineer or service firm that tries to promote products. Progent avoids conflicts of interest by not selling any products. Progent provides services only. This allows Progent to match consulting support services with the genuine needs of customers. Mixing network consulting and product selling can lead to a situation where the proposed solution is based on a predetermined vendor rather than being based on the true requirements of a customer.
Get in Touch with Progent
In case your Nashville, Tennessee company wants to get in touch with Progent about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.
Fast Online Technical Assistance
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).