Professional Online Service for Nashville, Tennessee Networks from Certified Consultants
Small businesses have typically been underserved by large IT support firms. Some small companies permit themselves to become excessively reliant on individual engineers or small consulting firms who don't have the bandwidth or comprehensive knowledge to react promptly or effectively to network emergencies. Other small businesses turn to giant service firms that employ technicians taught to provide standardized fixes for ordinary problems but who are missing the background and versatility to handle the diversity of environments and absence of standardization that characterizes small company IT networks.
Progent's proven approach to delivering low-cost and successful technical service to small companies has made Progent one of the top Microsoft-certified network consulting organizations in the United States. Progent has delivered online help to companies in every state in the country (See Progent's client testimonials).
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
For larger businesses, Progent can provide co-sourcing and project management services to supplement the skills of your internal IT support personnel. This can reduce expenses and help meet schedules for major projects like application design and development, business continuity planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.
Progent can also provide the services of certified consultants to assist your company to plan and implement your cloud strategy.
Main Technologies Serviced by Progent for Nashville, Tennessee Business Networks
As a Microsoft-certified Partner IT service company that maintains a world-class group of Cisco CCIE networking consultants and Apple Computer certified engineers, Progent offers urgent troubleshooting and affordable remote consulting to Nashville, TN small businesses for a wide array of computer technologies including:
Support Delivery Alternatives for Nashville, Tennessee Businesses
Progent has a variety of options for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for delivering network support services is based on the Help Desk operational structure common to larger IT support organizations. Progent's Helpdesk Service Model ensures fast response, comprehensive activity documentation, dependable follow-up, and strict expense monitoring across a range of IT support delivery options that include online repairs, onsite help, high-end consulting, as well as server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing IT Management
- Online Service
Progentís Technical Response Center (TRC) provides urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix network issues without the expense or delay of travel for onsite service visits. The background of Progent's IT engineers allows them to handle most network issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-accessible signup procedure for new customers to accommodate emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's online computer support expertise.
- Onsite Support
Progent provides onsite technical support for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online service engineers to give small companies the best of both worlds: on-premises support technicians when you need them plus the remote expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The wait time for on-site service calls is typically less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details about why to sign up for Progent's onsite computer support.
- Phone Support
Progent's Standard Help Desk Services offer smaller organizations an end-to-end service desk solution that manages all facets of remote desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems. For details, see Online Help Desk Services.
- Consulting Services
Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide help with critical products and technologies including
- Windows Server 2019 migration services, Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, non-stop network engineering, virtualization solutions, plus integration, programming and training for business software including accounting, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-time projects including office moves and major system migrations, extended initiatives like management reporting software programming and customization, relational database application programming and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as data restoration and malware cleanup.
- Application Server Hosting
Progent offers hosting for vital applications like Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of reliability, protection, and recoverability than is possible with the type of internal data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of many of the world's largest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for world-class environmental control, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that patches and service packs remain current, security and efficiency is continually monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting service offers complete hosting services for all of a small company's production servers in an environment that not only delivers the top level of dependability and expandability but that is in addition easy for clients to transfer to a different service provider or to move internally if your situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization technologies that allow companies with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and network administration while getting world-class availability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered solution, can handle the mixed- platform and non- standardized networks common with smaller companies, and retains control of the licenses in the customer's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert remote consulting support to help companies of any size integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization experts can help you to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPAA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their connectivity hardware like switches, firewalls, and load balancers as well as servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The interview is designed to help evaluate your company's ability to stop or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information about your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.
Why Progent Is the Right Alternative for Nashville, Tennessee Businesses
Progent's staff size, breadth and depth of information technology expertise, and familiarity with enterprise IT support allow small businesses to sidestep the problems related to excessive dependence on thinly staffed support firms or individual consultants.
Teaming with Progent's Experts enables your small business to:
- Avoid Excessive Reliance on Individual Consultants
For network services, smaller companies often depend excessively on individual engineers. Though freelance support providers have lower expenses than larger IT service organizations and can typically charge nominally lower fees, individuals are often unable to respond quickly to urgent problems. If an independent engineer is busy with different customer, ill, on vacation, or in training, the absence of backup personnel may force your business to go without help in case of a crisis. The more your company grows, system downtime or problems with line-of-business programs get more expensive. The money you believed you were conserving on a freelancer can evaporate fast because of lost productivity. Also, when independent engineers confront new technologies, the unavailability of a big consulting group to depend on for assistance forces them to learn on the job while your business ends up footing the bill for their continuing education.
- Gain Access to Certified Professionals in Sophisticated Information Technology Solutions
Many small service firms or independent engineers who concentrate on small company network consulting may excel at delivering routine solutions but lack the seasoning to work efficiently with complex IT infrastructures with mixed platforms, numerous locations, Voice over IP systems, remote workforces, interconnected accounting and analytical software, eCommerce, and specialized line-of-business software. Progent's experience with global companies and Progent's extensive team of specialists can benefit your business because enterprise environments are by nature complex, support problems require thorough understanding of in many technical areas, and reaching a high level of robustness, availability, and security requires industry-tested leading practices.
- Build a Solid Foundation for Growth
Small businesses typically start with a network implemented on a tight budget. Lacking a carefully designed basis, a series of improvised fixes commonly get tossed on top of a weak structure. As a company grows, stability and expandability problems can undermine the success of the business. These environments need proper evaluation, smart strategic planning, and in-depth expertise to upgrade to an IT infrastructure that can provide the solid basis to handle current business needs and ease downstream growth.
- Work with Solution Providers, Not Product Resellers
Smaller businesses need guidance and insight to work through an increasingly complex maze of technology options available for accelerating growth and improving efficiency. Businesses do not need a network engineer or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent offers consulting and services exclusively. This permits Progent to match consulting support with the real interests of clients. Mixing network consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined technology rather than being based on the actual needs of a client.
In case your Nashville, Tennessee business wants to get in touch with Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.
Fast Remote Technical Help
For fast online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).