Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area
Professional Remote Support for Nashville, Tennessee Computer Networks from Certified Engineers
Small businesses have traditionally been underserved by major IT service firms. Many small businesses permit themselves to grow dangerously reliant on freelance engineers or small consulting organizations who lack the bandwidth or extensive knowledge to respond promptly or effectively to network emergencies. Still other small companies resort to mass-market service firms that employ technicians taught to offer standardized fixes for ordinary issues but who are missing the experience and technical scope to deal with the diversity of environments and absence of standards that characterizes small company information networks.
Progent's time-tested methodology for providing low-cost and effective technical service to small companies has made Progent among the premiere Microsoft-certified network consulting firms in the country. Progent has delivered online support to small businesses in every state in the U.S. (See Progent's client testimonials).
For larger businesses, Progent offers co-sourcing services to supplement the skills of your internal IT support team. This can reduce expenses and help meet schedules for major projects like application programming, business continuity planning, network security audits, office consolidations, or software migrations.
Progent can also provide access to accredited experts to assist your company to plan and execute a sensible cloud strategy.
Main Practice Areas Supported by Progent for Nashville, Tennessee Office Networks
A Microsoft-certified Partner IT service company with a world-class group of Cisco qualified CCIE networking consultants and Apple Computer accredited engineers, Progent provides urgent assistance and affordable online consulting to Nashville, TN businesses for a broad range of computer technologies including:
Service Delivery Options for Nashville, Tennessee Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, system architecture, hosting, and IT management. Progent's paradigm for delivering IT support is built on the Call Center operational structure common to big IT groups. Progent's Help Desk Call Center Support Model promotes rapid response, thorough service records, dependable follow-through, and tight expense control across a range of IT service delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.
Progent's Fixed-price Managed Services for Remote Network Management
- Remote Support
Progentís Technical Response Center provides emergency and routine online service for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service experts can help customers to analyze and fix hardware and software issues without the cost or time loss of on-premises support calls. The background of Progent's network consultants makes it possible to handle most IT problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time clients to accommodate urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more details about Progent's remote network support expertise.
- Onsite Support
Progent provides onsite computer support for registered clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's remote support engineers to deliver small companies the ideal combination: in-person support professionals when you require them plus the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business software programmers. The response time for on-site support calls is typically less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Learn more details about how and why to sign up for Progent's onsite network service.
- Phone Support
Progent's Contact Center Services are designed for small and midsize companies who require prompt and reliable access to an online Help Desk Call Center with efficient telephone support, remote troubleshooting capability, and sufficient technical strength for full escalation. Since small and midsize businesses typically have limited IT budgets and can spare little executive attention for handling IT support, Progent's Contact Center Services can be the most cost-effective option to make sure that small business computer systems are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.
- Consulting Expertise
Progent provides small and midsize companies budget-friendly availability of enterprise-class consultants who can provide assistance with vital products and technologies including
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, non-stop network engineering, virtual server strategies, plus configuration, customization and support for business software such as accounting, ERP and MRP, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects including office relocations and major system migrations, longer term projects such as management reporting software development and customization, relational database application development and administration support, and web development, continuing support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system management, or emergency services like disaster recovery and virus removal.
- Application Server Hosting
Progent can host mission-critical business applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with greater levels of availability, protection, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small businesses. Because Progent utilizes the same data centers that host the gear of many of the planet's largest information technology companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs remain updated, protection and efficiency is continually monitored, and systems are regularly archived and available for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting provides complete hosting services for all of a small organization's servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition simple for customers to migrate to another service provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that allow small businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and network management while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the multi- platform and non- standardized environments common with smaller businesses, and keeps control of the licenses in the client's possession so that migrating to a different virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting services.
- Hybrid Cloud Planning and Integration Consulting
Progent can provide expert remote consulting services to help businesses of any size connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid topologies that combine local resources along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's low-cost ProSight suite of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools packaged within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight DPS: Managed Cloud Backup and Recovery
ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to diagram, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your organization's ability to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity programs used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless networking. In addition, Progent's
CISSP-certified security experts,
CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on system security and can assist with advanced security programs like SIEM solutions to help companies comply with business guidelines and statutory mandates for IT data security and reporting.
The breadth and size of Progent's consulting staff offer a powerful set of advantages to companies wishing to increase the business value of their IT system within an affordable budget. These advantages include:
- Best Service Methodology
Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, in the trenches of network support, executing a wide range of IT tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not only expert technical capability, but also a support engineer with proven methods for fixing real-world network problems quickly.
Learn more details about Progent's best practices for network consulting.
- Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you are billed just for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support organizations demand large minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with major invoices for fast fixes. Another advantage of granular billing is that your company will be less tempted to permit simple issues to fester until they become big ones.
Learn more concerning Progent's value pricing for IT outsourcing.
- Complete Documentation of IT Support
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who offer scant documentation or details of tasks performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports given by each staff member to each client. The practice of documenting and archiving support records allows more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.
Find out additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who maintain in-house support staffs gain when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, protected, and productive.
Find out more concerning Progent's knowledge transfer services.
If your Nashville, Tennessee company wants to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.
Immediate Online Technical Assistance
For fast online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).