Professional Remote Technical Support for Nashville, Tennessee Computer Networks from Certified Engineers
Small businesses have typically been overlooked by major IT service organizations. Some small companies permit themselves to become overly dependent on individual engineers or small support firms who don't have the bandwidth or broad skill sets to respond promptly or effectively to technical crises. Other small businesses turn to mass-market service firms that employ technicians able to offer by-the-numbers fixes for common problems but who are missing the experience and technical scope to deal with the variety of environments and lack of standardization that characterizes small company IT networks.
Progent's proven methodology for providing affordable and effective technical support to small businesses has made Progent among the top Microsoft-certified network service organizations in the industry. Progent has provided remote help to companies in every state in the country (See Progent's client testimonials).
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area
For larger companies, Progent offers co-sourcing and project management support to supplement the subject matter expertise of your in-house network support staff. This can reduce expenses and help meet schedules for major IT initiatives like application design and development, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your business to plan and execute your cloud strategy.
Primary Technical Areas Serviced by Progent for Business Networks in Nashville, Tennessee
Progent provides the services of certified experts for all aspects of network technology found in small companies. Technologies supported by Progent's consultants include:
Support Delivery Alternatives Available for Nashville, Tennessee Businesses
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for technical support, system architecture, hosting, and network administration. Progent's model for providing IT support is based on the Help Desk Call Center operational structure common to big IT support organizations. Progent's Helpdesk Support Model promotes fast support, comprehensive service records, consistent follow-up, and strict cost control across an array of network service delivery options that include online troubleshooting, in-person help, top-level consulting, plus server and application hosting.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
- Online Service
Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help customers to troubleshoot and repair hardware and software issues without the expense or time loss of in-person service calls. The experience of Progent's IT consultants allows them to handle most network issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-accessible signup procedure for first-time clients to address urgent network problems and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Specialists available remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and GIAC-certified security engineers. Find out additional details concerning Progent's online network support services.
- Onsite Support
Progent offers onsite computer support for registered clients in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: hands-on service professionals when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for on-site support visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning how to register for Progent's in-person computer support services.
- Help Desk
Progent's Standard Help Desk Services offer small organizations a complete service desk solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem solving, and reporting. Progent provides service desk support at a substantial discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve challenging problems. for more information, see Help Desk Services.
- Consulting Expertise
Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with critical products and technologies such as
- Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network security engineering, fault tolerant network design, virtualization solutions, plus configuration, customization and support for small business programs including financials, ERP, business analytics, sales automation, and productivity suites. Progent can provide assistance with short-term projects including site moves and major system upgrades, extended initiatives such as business analytics application programming and support, relational database software programming and administration services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response like disaster recovery and malware cleanup.
- Application Server Hosting
Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL Server to provide small companies with greater degrees of dependability, protection, and recoverability than is feasible with the type of internal data center that is achievable for the majority of small and midsize businesses. Since Progent uses the same facilities that host the equipment of some of the planet's largest IT companies, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain updated, security and performance is continually monitored, and systems are regularly archived and available for full and prompt restoration. Learn additional information about Progent's hosting services for Exchange and other mission-critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top degree of availability and scalability but that is also simple for clients to migrate to a different support provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that allow companies with mixed environments to save dramatically on the expense of capital equipment, infrastructure support, and IT administration while achieving enterprise-class availability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can support the mixed- platform and loosely standardized environments typical of small businesses, and retains ownership of the software in the customer's possession so that moving to a new virtual host is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Support
Progent offers advanced online consulting support to help companies of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that utilize on-premises resources as well as cloud services. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's low-cost ProSight portfolio of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning technology to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of top data security companies to deliver web-based control and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT personnel and your Progent engineering consultant so any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with data security requirements, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's preparedness to stop or recover quickly after an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity applications used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly complex array of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's
CISSP-Certified security consultants,
CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory requirements for network information protection and reporting.
The breadth and depth of Progent's engineering team offer a unique set of advantages to companies trying to increase the business value of their information system within a reasonable budget. These benefits include:
- Best Industry Practices
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of real-world industry background, at the forefront of network support, executing a broad range of IT projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This means that you get not only expert technical capability, but also a support engineer with proven methods for repairing actual IT problems rapidly.
Learn more concerning Progent's best practices for network consulting.
- Efficient Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you pay just for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no sign-up charge and asks no retainer for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates major bills for fast solutions. An additional advantage of by-the-minute pricing is that clients will not be tempted to allow simple problems to fester until they become major ones.
Read more details concerning Progent's value pricing for IT outsourcing.
- Comprehensive Documentation of Network Support
Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by each staff member to each customer. The discipline of detailing and archiving service activity results in more effective support and eliminates a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
Read more details concerning Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on offering high-value services where Progent faces few competitors. Small companies who utilize independent service providers or who employ internal support staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
If your Nashville, Tennessee business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.
Immediate Remote Technical Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).