Expert Remote Support for Nashville, Tennessee Networks from Microsoft Certified Engineers
Small businesses have traditionally been overlooked by large network support organizations. Some small companies allow themselves to become overly dependent on individual engineers or small support organizations who don't have the bandwidth or broad skill sets to respond quickly or efficiently to network crises. Other small businesses turn to giant support firms that employ personnel able to provide standardized solutions to common issues but who are missing the background and versatility to deal with the variety of environments and absence of standardization typical of small business information networks.

Progent's time-tested methodology for delivering affordable and effective network service to small companies has made Progent among the top Microsoft-certified IT consulting firms in the country. Progent has provided remote support to companies in every state in the U.S. (refer to Progent's client testimonials).

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Onsite IT Consulting
Progent locations in Tennessee State

City Address Phone Link
Chattanooga 633 Chestnut St, #600
Chattanooga, TN 37449
United States
(423) 933-2112 Chattanooga Network Support Services
Knoxville 9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
United States
(865) 364-1222 Knoxville Network Support Services
Memphis 119 S. Main Street, Suite 500
Memphis, TN 38103
United States
(901) 425-0300 Memphis Network Support Services
Nashville 4235 Hillsboro Pike
Nashville, TN 37215
United States
(615) 800-2024 Nashville Network Support Services


For larger companies, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT support team. This can cut costs and minimize technical risks for major IT initiatives like software programming, disaster recovery preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your business to plan and execute a sensible cloud strategy.

Key Practice Areas Serviced by Progent's Consultants for Companies in Nashville, Tennessee
Progent's nationwide team of world-class consultants provides assistance for all facets of network systems found in companies of all sizes. Areas served by Progent in and around Nashville include:

Service Delivery Options for Nashville, Tennessee Companies
Progent has a selection of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, and IT management. Progent's model for providing computer support services is built on the Help Desk structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough activity documentation, consistent follow-through, and strict expense monitoring for a range of IT service delivery options that include remote repairs, on-premises help, and top-level consulting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled online service for Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's certified support professionals can assist customers to analyze and fix hardware and software issues without the expense or time loss of in-person service calls. The background of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to accommodate emergency situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISSP-certified security professionals. Find out additional information about Progent's remote network support expertise.

  • On-site Service
    Progent offers on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's online service engineers to deliver small and midsize businesses the optimal solution: on-premises support technicians when you need them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The response time for on-site support calls is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent client for onsite support. Find out more details concerning why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services offer smaller organizations a complete service desk solution that handles all facets of remote desktop support from service requests through ticketing, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, see Online Help Desk Services for Small Businesses.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver assistance with vital products and technologies such as
  • Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, high availability it system engineering, virtual server strategies, plus integration, customization and support for small business programs such as financials, operations, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site moves and major software migrations, longer term initiatives such as business analytics software development and support, relational database application programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's production servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is also easy for customers to transfer to another support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is based on tested virtualization techniques that allow businesses with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and IT administration while getting world-class availability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can support the mixed- platform and non- standardized environments common with small companies, and keeps ownership of the licenses in the customer's hands so that moving to a different virtual system is quick, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting services to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and integration consulting, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has over 20 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight portfolio of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including blocking, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming issues can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Nashville, Tennessee Small Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with corporate network support allow small and midsize companies to sidestep the pitfalls associated with over dependence on small service firms or freelance engineers.

Teaming with Progent enables your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT support, smaller businesses sometimes depend excessively on freelance engineers. Though individual service providers have lower expenses than more substantial IT service organizations and can afford to charge nominally lower rates, freelancers are sometimes stretched to far to respond rapidly to urgent network problems. If a freelance engineer is occupied with another customer, ill, on vacation, or in class, the lack of backup personnel may force your company to go without assistance in case of an emergency. As your small business grows, network unavailability or difficulties with line-of-business applications get more costly. The money you thought you were saving on an independent consultant can disappear fast due to lower productivity. In addition, when freelance consultants encounter unfamiliar problems, the lack of a large engineering team to count on for help requires them to train on the job while your business ends up with the costs for their continuing training.

  • Gain Access to Expertise in Sophisticated IT Solutions
    The majority of small service organizations or independent consultants who concentrate on small company IT support may excel at delivering connect-the-dots solutions but lack the experience to deal cost-effectively with complicated IT configurations that have a variety of operating systems, multiple sites, VoIP systems, remote clients, interconnected accounting and analytical applications, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your business because big-company environments are inherently complicated, support problems require thorough knowledge in numerous technical disciplines, and achieving an acceptable level of robustness, availability, and security requires enterprise-tested leading practices.

  • Create a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a proper architecture, a sequence of improvised repairs commonly get thrown onto of a marginal foundation. As a company evolves, reliability and scalability problems can obstruct the productivity of the business. These networks need proper evaluation, smart strategic analysis, and in-depth expertise to migrate to a network infrastructure that can provide the reliable basis to handle current business requirements and ease future growth.

  • Team with Solution Finders, Not Product Resellers
    Small companies require direction and insight to navigate through an ever more complex array of IT alternatives offered for accelerating growth and enhancing productivity. Businesses do not need a network consultant or service organization that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise only. This allows Progent to match consulting support with the genuine interests of clients. Mixing network support and product reselling can result in a conflict where the proposed solution is built around a predetermined technology instead of being driven by the true needs of a client.

How to Contact Progent
If your Nashville, Tennessee business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Support
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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