Fast, Affordable Online Computer Technical Support for Nashville, Tennessee Small Businesses
For more than two decades, Progent has focused on providing world-quality network support services to customers with small-company budgets. Progent has built a unique support solution that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated online repair technology, a substantial team of consultants accredited in a broad range of technical practice areas, a Call Center service model that promotes efficiency and guarantees follow-up, a global team of remote service experts, in-person service options for the majority of most zip codes in the United States, and a company ethos focused on fixing technical problems in the least time and at the lowest cost to clients.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
For mid-size and large companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your in-house IT support staff. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software development, disaster recovery planning, network security audits, office consolidations, or technology migrations.
Progent can in addition provide the services of certified consultants to help your business to design and implement your cloud computing strategy.
Key Technologies Serviced by Progent for Companies in Nashville, Tennessee
Progent's nationwide group of world-class consultants provides support for virtually all facets of information technology deployed by companies of any size. Practice areas served by Progent in Nashville include:
Service Delivery Alternatives for Nashville, Tennessee Companies
Progent offers a selection of alternatives for providing small businesses with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for delivering computer support is based on the Help Desk operational structure common to big IT organizations. Progent's Helpdesk Support Model ensures rapid support, thorough service documentation, reliable follow-through, and strict cost control across a range of IT support delivery alternatives that include remote repairs, on-premises help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
- Remote Support
Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix hardware and software problems without the expense or time loss of on-premises service visits. The background of Progent's network engineers makes it possible to handle the majority of IT problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate urgent network problems and Progent bills per minute with no sign-up charges or minimums, so you pay only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-Certified MCSE consultants, and CISA-certified security engineers. Learn more information concerning Progent's remote computer support services.
- Onsite Service
Progent offers on-site technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service engineers to deliver small businesses the best of both worlds: on-premises support professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for in-person support calls is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about how and why to sign up for Progent's in-person network support services.
- Phone Support
Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all aspects of remote desktop support from initial requests through ticketing, remote desktop control, status tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve the most issues. To learn more, see Online Help Desk Services for Small Businesses.
- IT Consulting Services
Progent offers small businesses affordable availability of world-class IT professionals who can deliver help with vital technologies including
- Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection consulting, high availability network design, server virtualization strategies, plus integration, customization and training for small business applications including financials, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects including office relocations and major system migrations, extended initiatives like business analytics application development and customization, relational database application programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network management, or urgent services such as disaster recovery and virus cleanup.
- Application Hosting
Progent offers hosting for vital applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with higher levels of dependability, security, and performance than is feasible with the type of internal data center that is realistically affordable for the majority of small businesses. Since Progent utilizes the same facilities that support the gear of many of the planet's biggest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs remain current, protection and efficiency is constantly monitored, and systems and data files are consistently archived and available for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting services for all of a small company's servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition convenient for customers to transfer to a different service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtualization techniques that allow companies with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and network management while getting enterprise-class dependability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can support the multi- platform and non- standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids becoming a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.
- Hybrid Cloud Integration Support
Progent can provide expert online consulting to help companies of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize on-premises resources along with public cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration expertise. Progent has more than 20 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's affordable ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM protects local and cloud resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight DPS: Managed Backup
ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top information security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.
- ProSight LAN Watch: Server and Endpoint Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with data security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.
Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. In addition, Progent's
CISSP-Premier cybersecurity consultants,
CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government regulations for IT data protection and reporting.
The scope and size of Progent's engineering staff offer a unique set of advantages to companies wishing to maximize the productivity of their information network within a reasonable budget. These advantages include:
- Best Practices
Progentís staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on professional experience, in the trenches of IT service, executing a broad range of technical projects for an extensive array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested methods for fixing real-world network problems rapidly.
Find out additional information about Progent's best practices for network consulting.
- Granular Pricing Model
Progent's pricing policy is to bill for online support and on-premises visits by the minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for off-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no sign-up charge and asks no retainer for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates big invoices for fast repairs. An additional benefit of granular billing is that you will be less tempted to allow incipient issues to fester until they become big problems.
Learn more details about Progent's value pricing for IT outsourcing.
- Complete Documentation of Network Support
Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all delivered services. Unlike some freelance consultants or local service firms who offer scant documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation given by every staff member to each customer. The practice of documenting and archiving support records allows more efficient support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.
Read additional information about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent faces little competition. Small businesses who utilize freelance service providers or who maintain internal IT staffs gain when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.
Read more concerning Progent's knowledge transfer services.
How to Contact Progent
In case your Nashville, Tennessee company wants to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.
Fast Online Technical Help
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).