Quick, Low-cost Remote Computer Help for Nashville, Tennessee Small Businesses
For more than twenty years, Progent has focused on delivering world-quality network support to clients with small-business IT budgets. Progent has developed a unique support solution that includes a cost-effective, tightly connected virtual office network, custom remote repair tools, a large pool of engineers accredited in a broad range of technical disciplines, a Call Center operational model that maximizes responsiveness and guarantees follow-through, a global team of on-line service professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate ethos committed to solving technical issues in the least time and at the least cost to customers.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area
For larger businesses, Progent can provide co-sourcing support to supplement the technical skills of your internal IT service staff. Co-sourcing can save money and minimize technical risks for big projects such as application design and development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.
Progent can also provide access to certified experts to assist your business to design and execute your cloud strategy.
Popular Products and Technologies Serviced by Progent's Consultants for Businesses in Nashville, Tennessee
Progent's nationwide group of industry certified support professionals provides support for all facets of information technology deployed by businesses of any size. Technologies served by Progent in and around Nashville include:
Service Delivery Alternatives for Nashville, Tennessee Companies
Progent has a selection of options for providing small and midsize companies with cost-effective IT services for technical support, consulting, hosting, and network management. Progent's model for delivering network support is based on the Call Center operational structure common to larger IT groups. Progent's Helpdesk Service Mechanism ensures rapid support, thorough activity documentation, reliable follow-through, and tight expense monitoring across a range of network service delivery alternatives that include online troubleshooting, in-person support, top-level consulting, as well as server hosting.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
- Online Service
Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service professionals can help customers to analyze and repair network issues without the expense or delay of on-premises service calls. The experience of Progent's IT consultants makes it possible to resolve the majority of IT problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration procedure for new clients to accommodate urgent situations and Progent bills by the minute with no sign-up charges or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-premier CCIE network engineers, Microsoft-Premier MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network troubleshooting services.
- On-site Service
Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: hands-on service technicians when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business application programmers. The wait time for in-person service visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more about how to sign up for Progent's in-person computer support.
- Phone Support
Progent's Standard Help Desk Services offer small organizations an end-to-end solution that handles all facets of online desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle complex problems. for more information, see Online Help Desk Services.
- Consulting Services
Progent provides small and midsize businesses affordable availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies such as
- Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system design, virtualization solutions, plus integration, customization and support for small business applications such as accounting, ERP, business analytics, CRM, and productivity software. Progent can provide assistance with one-shot projects such as site moves and major system upgrades, longer term initiatives such as business analytics application programming and support, database software development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency response like disaster recovery and virus removal.
- Application Hosting
Progent offers hosting for vital business applications like Exchange Server and MS SQL to provide small companies with greater degrees of dependability, protection, and performance than is feasible with the class of on-site data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same facilities that host the gear of many of the world's biggest IT companies, Progent can eliminate the investment in creating and maintaining the systems needed for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, protection and performance is continually monitored, and systems and data files are consistently archived and available for full and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other critical applications.
- Private Cloud Hosting
Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's servers in an environment that not only provides the top degree of fault-tolerance and scalability but that is in addition simple for customers to transfer to another support firm or to move internally when your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit businesses with mixed environments to benefit significantly on the costs of capital equipment, system support, and network management while achieving enterprise-class availability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed package, can handle the mixed- platform and non- standardized environments typical of smaller companies, and retains control of the software licenses in the client's hands so that moving to a different virtual host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting support to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that utilize local IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's low-cost ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with government and industry data protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
- ProSight DPS: Managed Cloud Backup
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver web-based management and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that meets your company's needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Nashville, Tennessee Businesses
Progent's size, breadth of technical skill, and familiarity with corporate IT consulting allow small and midsize companies to avoid the pitfalls related to excessive dependence on thinly staffed service organizations or freelance consultants.
Working with Progent's Experts allows your company to:
- Avoid Over Reliance on Individual Support Consultants
For IT services, smaller companies often rely heavily on freelance consultants. Though individual service engineers have lower expenses than larger support organizations and can afford to bill nominally smaller rates, freelancers are sometimes unable to react quickly to urgent situations. If an independent engineer is busy with another client, ill, on travelling, or in training, the lack of replacement staff may force your business to go without assistance during an emergency. The more your company expands, network unavailability or problems with line-of-business programs become more expensive. The money you thought you were saving on a freelancer can be eaten up fast due to lower output. Also, when freelance consultants confront unfamiliar problems, the unavailability of a large consulting group to count on for advice requires them to train on the job while your company winds up with the costs for their continuing education.
- Gain Access to Experts in Sophisticated Network Issues
Many smaller support organizations or freelance engineers who concentrate on small company IT consulting are capable of providing connect-the-dots fixes but lack the background to work efficiently with complex IT configurations that have a variety of operating systems, multiple offices, VoIP systems, remote workforces, integrated accounting and operational software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide companies and Progent's large group of specialists can benefit your business because big-company networks are characteristically complex, integration problems demand thorough understanding of in numerous technical disciplines, and reaching a high degree of stability, availability, and security calls for industry-tested best practices.
- Build a Firm Basis for Seamless Growth
Small companies often start with a network implemented on a shoestring budget. Lacking a proper architecture, a series of improvised fixes often get thrown on top of a tenuous foundation. As a business evolves, stability and expandability issues can obstruct the success of the organization. Such networks require thorough assessment, smart business analysis, and in-depth expertise to upgrade to an IT infrastructure that can act as the reliable foundation to meet current business needs and support future expansion.
- Work with Solution Providers, Not Product Resellers
Small companies need guidance and insight to work through an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. They do not need an IT engineer or support firm that tries to sell them a product. Progent avoids conflicts of interest by not selling any products. Progent sells services and expertise only. This permits Progent to match technical services with the real needs of customers. Mixing IT support and product selling can result in a situation where the recommended solution is built around a preselected vendor instead of being driven by the actual requirements of a client.
In case your Nashville, Tennessee company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.
Immediate Online Network Support
For immediate online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).