Fast, Low-cost Online Network Technical Support for Nashville, Tennessee Small Companies
For more than twenty years, Progent has focused on providing world-class network support services to customers with small-company IT budgets. Progent has developed a powerful support solution that features a cost-effective, seamless virtual office infrastructure, custom remote repair tools, a large team of engineers certified in a broad range of IT disciplines, a Call Center operational model that maximizes responsiveness and guarantees follow-through, a worldwide group of on-line troubleshooting professionals, in-person service options for the majority of most zip codes in the U.S., and a company ethos focused on solving technical problems in the shortest time and at the least cost to customers.
For larger businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT support personnel. This can reduce expenses and help meet schedules for major projects such as application development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.
Progent can in addition provide the services of accredited consultants to assist your business to plan and implement a sensible cloud computing strategy.
Main Products and Technologies Supported by Progent for Nashville, Tennessee Businesses
A Microsoft-certified Partner computer support firm with a world-class team of Cisco qualified CCIE network consultants and Apple Computer certified consultants, Progent offers urgent troubleshooting and low-cost remote consulting to Nashville, TN small businesses for a wide range of information technologies such as:
Service Delivery Options Available for Nashville, Tennessee Companies
Progent has a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing network support is built on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Service Model ensures rapid response, thorough activity records, reliable follow-through, and strict expense control for a range of IT service delivery modes that include remote repairs, in-person help, high-end consulting, as well as server hosting.
Progent's Flat-rate Managed Services for Outsourcing IT Management
- Remote Service
Progentís Technical Response Center offers urgent and scheduled online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can assist clients to analyze and repair hardware and software issues without the expense or time loss of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve the majority of network issues quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate emergency situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the support you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out more details concerning Progent's remote network troubleshooting services.
- Onsite Service
Progent offers on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite service technicians can operate in conjunction with Progent's remote service experts to deliver small companies the ideal combination: onsite support technicians when you require them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for in-person service visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about why to register for Progent's onsite computer service.
- Help Desk Call Center
Progent's Contact Center Outsourcing Services are intended for all companies who require fast and dependable access to a professional Helpdesk with effective phone support, remote repair tools, and sufficient technical depth for all needed escalation. Because small and midsize businesses usually have tight IT budgets and can provide scant executive attention for dealing with network support tasks, Progent's Help Desk Call Center Services can be the most efficient option to ensure that business information networks stay up and running. Read more concerning Progent's Helpdesk services.
- IT Consulting Expertise
Progent offers small and midsize companies budget-friendly availability of world-class consultants who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, network security consulting, high availability network consulting, server virtualization solutions, plus configuration, programming and support for small business programs including financials, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-time projects including site moves and massive software upgrades, longer term initiatives like business reporting application programming and support, database software programming and DBA services, and web design, continuing support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as data restoration and malware cleanup.
- Application Hosting
Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL Server to provide small businesses with greater levels of availability, protection, and performance than is possible with the class of internal data center that is realistically affordable for most small and midsize companies. Since Progent utilizes the same facilities that support the equipment of some of the world's biggest IT companies, Progent can save you the expense of building and maintaining the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and revisions remain updated, protection and efficiency is continually tracked, and systems and data files are consistently backed up and ready for complete and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.
- Private Cloud Hosting Services
Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's production servers in a setting that not only delivers the highest degree of availability and extensibility but that is also convenient for clients to transfer to another service provider or to bring internally if your situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class availability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can handle the multi- OS and non- standardized environments typical of smaller companies, and retains ownership of the licenses in the client's possession so that moving to a different virtual host is quick, reliable, and affordable. This avoids ending up a captive to a specific hosting service while still providing all the economies related to ASP and SaaS hosting services.
- Hybrid Cloud Migration Services
Progent can provide expert online consulting support to help companies of any size connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-only solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's value-priced ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images/, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security vendors to deliver web-based control and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier network management, better compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity programs used by most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure products including firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's
CISSP-qualified security experts,
CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can help with advanced security projects such as SIEM solutions to help companies meet business standards and government requirements for network information security and incident reporting.
The scope and depth of Progent's engineering staff offer a unique set of benefits to clients trying to maximize the productivity of their information system within a realistic budget. These advantages include:
- Best Industry Service Methodology
Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, at the forefront of IT service, executing a wide range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This means that you get not just world-class technical capability, but also a support engineer with proven methods for resolving actual network problems rapidly.
Find out more concerning Progent's best practices for network consulting.
- Value Pricing Model
Progent's pricing model is to charge for online support and in-person visits per minute. Consequently, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no sign-up fee and asks no monthly commitment for services provided during regular working hours. Many support firms demand large minimum fees or bill in increments of a quarter hour or longer. Progent's small billing granularity eliminates king-size bills for quick repairs. Another benefit of granular invoicing is that you are not tempted to permit simple problems to stay unaddressed until they grow into big problems.
Find out more about Progent's value pricing for IT outsourcing.
- Comprehensive Reporting of Network Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the support reports sent by each staff member to every customer. The discipline of documenting and archiving support activity allows more effective service and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of vital service information.
Read more details about Progent's documentation of IT outsourcing services.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Small businesses who work with independent consultants or who employ internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and efficient.
Read additional information about Progent's knowledge transfer services.
How to Contact Progent
In case your Nashville, Tennessee company needs to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.
Fast Remote Technical Assistance
For immediate online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).