Fast and Affordable Online Help for Nashville Tennessee Computer Systems
Fast Remote Support for Nashville SystemsFor organizations located in Nashville Tennessee, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world background and have access to the sophisticated tools necessary to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe exclusively for the support that you actually get. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where quick solutions somehow turn into substantial tabs. Progent's skill at solving technical issues quickly means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies that allow the highest level of efficiency for online help and repair for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to link to your company's environment remotely without compromising system security.

Progent's sophisticated service reporting application keeps extensive histories for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of support rendered to each Progent client by any consultant. This database of problems and resolutions is organized as a quickly accessible support database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft open up other extensive technical support databases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts can determine the best solutions in the least time.

Remote services provided by Progent to businesses in Nashville Tennessee include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you’re planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Support
    Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.

    Progent’s Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progent’s Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.

    Progent's Help Desk team of veteran network experts provides your customers in Nashville Tennessee quick contact with a dependable technical support resource with years of experience delivering phone help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center recognition as a crucial enabler of company productivity, and Progent's policy is to fix instead of merely document technical problems.

  • Business Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply remote and in-depth engineering expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Nashville Tennessee remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your IT support is proactive rather than reactive. By anticipating looming issues before they expand into downtime, system monitoring can head off disruptive and expensive service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a variety of operating systems.
How Your Nashville Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Nashville Tennessee, Progent's phone-based computer support engineers are ready to provide expert and affordable system support whenever your company requires it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with on-site service calls.

Even if your Nashville organization relies on a regular independent consultant or maintains a full time IT staff that know how to handle ordinary network problems, Progent’s Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to fix sudden network emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Companies in Nashville Tennessee
Progent's remote network troubleshooting services enable your Nashville organization to realize the advantages of timely, expert network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business value by being increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most companies in Nashville Tennessee, nearby computer service resources, whether made up of independent consultants or an in-house IT staff, can handle typical network issues. On the other hand, IT crises might strike when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call support specialists provide an easy, fast, and affordable solution to augment your local resources and to convey useful information to improve your capability to handle future problems locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller offices commonly depend on individual freelance consultants. Although freelance service people have less internal costs than larger service companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of reserve help may force your company to wait for assistance during an emergency. As your network grows, system unavailability and problems with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service expertise to insure your IT system remains up and running.

  • Create a Solid Basis for Smooth Expansion
    Businesses typically start with an IT architecture created on a modest budget. Lacking a proper framework, band-aid repairs often get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly built environments need proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture that can provide the solid foundation to meet vital business requirements and simplify downstream expansion.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller organizations require guidance and technical education to navigate through an ever more complex array of product options available for accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is attempting to sell a certain vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match technical consulting with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, in the trenches of network service, performing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This means that you get not only expert IT skills, but also a support engineer with proven approaches for using technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Companies who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.



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    Progent's expert consultants can help you design and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids productivity disruption, simplifies ongoing support requirements, and makes your Exchange 2007 Server easy to administer. For complex multi-server or multi-site migrations, Progent offers the experience to finish your project quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and design offerings include assistance with the configuration of outside vendor add-ons to Exchange Server 2007 and the design of unified messaging implementations based on Exchange Server 2007.

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    Ubiquiti's UniFi family of Wi-Fi network appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and switches. Ubiquiti UniFi appliances running throughout multiple venues with any number of APs can be remotely configured and administered with Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, tuning, debugging, monitoring, and analytics. Progent offers the skills of veteran Wi-Fi professionals who can help your organization to assess the benefits of Ubiquiti’s UniFi technology for your environment and assist you to plan, install, administer, and maintain your UniFi ecosystem.

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    Progent’s staff of Microsoft and Cisco Premier Certified experts average more than ten years of real-world professional experience, at the forefront of network service, performing a wide range of IT projects for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent teaches its consulting team. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to resolve real-world IT problems efficiently.

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    Progent can provide online and onsite expertise to help your organization with any facet of business intelligence (BI) reporting ranging from debugging or enhancing reports to planning and implementing an advanced BI environment. Progent's BI consultants can assist you to support your existing BI system, assist you to migrate reports and databases from a discontinued reporting platform to a modern solution, and deliver as-needed remote training tailored to your individual requirements. Progent’s management reporting professionals offer expertise in the leading BI reporting and visualization platforms such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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    Cisco Cisco Unified Communications Manager (CUCM or Unified CM), originally named CallManager, functions as the foundation of Cisco's collaboration platform. Unified CM and Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating tightly with apps like Unified Communications Manager IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's Cisco-certified consultants offer efficient and budget-friendly remote and on-premises expertise to help businesses of any size to build and maintain Unified CM deployments by providing Unified Communications Manager configuration and technical support consulting services that add maximum productivity. Progent's consultants can help with any facet of Unified CM support and debugging in areas such as integrating VoIP phones and desktop Video phones, reviewing dial plans, configuring SIP connections and PSTN support, deploying ISR G2 routers with CUBE support, creating Cisco UCS server clustering systems for survivability, performance tuning, and integration with Exchange and Skype for Business.

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    Progent’s private cloud hosting service enables small and midsize organizations to run key applications such as SQL and Exchange from a hardened Tier III data center on fully redundant hardware with offsite data backup. Progent utilizes Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for automatic backup replication and restoration. Smaller organizations can use Progent’s private cloud to eliminate large capital costs for the purchase, upkeep, and management of network hardware and facilities while benefiting world-class levels of network availability and security.

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    Progent's Cisco-certified wireless networking consultants offer remote and onsite consulting and support services to assist you to design, install, manage, tune, and debug wireless networks that utilize Cisco's Meraki APs. Progent's consultants can also help you to design and deploy hybrid networks that integrate local and cloud-based services and that provide seamless connectivity, enhanced security, unified management, and consistent performance for all your wired and wireless endpoints.

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  • Microsoft Dynamics GP ERP Onsite Technical Support 24/7 Dynamics GP Support and Integration

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    Microsoft Exchange and Macintosh computers can work together efficiently. Progent's Mac and Microsoft certified experts can show you how to set up Microsoft Entourage and Exchange so your Mac users are able to work closely with teammates who run Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh systems can coexist, enabling Mac users to get and transmit email, examine the GAL, copy addresses, synchronize appointments, and invite people to meetings via your Exchange account. Progent will make sure that your Microsoft Server is properly set up and that LDAP and Outlook Web Access are enabled. Progent also offers customized one-on-one Entourage training.

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    Progent's Microsoft-certified consultants offer in-depth expertise in implementing, using and troubleshooting all versions of Microsoft Project, Project Server, and Project Online and can deliver a wide variety of affordable remote support services based on industry best practices to help organizations of all sizes to get all the benefits of this powerful platform. Services available from Progent include solution planning, software configuration and upgrades, strategies for safe collaboration among local and remote or mobile users, network infrastructure optimization, and customized online training.

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    Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting services to help organizations of all sizes to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can assist your company to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many new high-availability and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM software load, Storage Replica, plus workgroup and multi-domain clusters.

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    Progent's ProSight Virtual hosting services offer small businesses a variety of advantages such as reduced capital costs, savings on operational costs, improved management focus, enterprise-class protection, greater fault tolerance, and business continuity.

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    E-Mail Guard represents a complete service for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of company email by offering continually improved spam and virus filtering, policy administration, content filtering, and defense against email-based DHA and DDoS attacks. E-Mail Guard also includes tracking, management and reporting tools plus outbound email testing to help you fix your e-mail system and define and enforce corporate security policy.

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    • Microsoft Windows 2008 Cluster Server Integration
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    The clustering technology incorporated into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 is radically re-engineered to streamline the installation, setup, and administration of server clusters that offer improved levels of network dependability, protection, efficiency, and versatility. New or improved features include automated cluster Validation, easier setup and deployment, unified cluster administration, new cluster infrastructure for increased uptime, hardened protection and quorum structure, elimination of failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can help you assess the business benefits of Windows clustering, design and execute a deployment, train your IT staff to administer your failover clusters, deliver continuing consulting and support services, and produce and test a workplace recovery procedure.

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    Progent's experienced ransomware recovery consultants can assist you to restore a network victimized by a ransomware virus like Ryuk, Dharma, NotPetya, or MongoLock.

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    Progent can provide the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the core capabilities and international standards of skill that information security professionals are expected to master. It gives business management the assurance that those who have earned their CISM credential possess the background and knowledge to deliver effective security management and support consulting.

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    NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering along with continual replication to deliver rapid, zero data loss disaster recovery between datacenters that are as far as 185 miles apart from each other. Progent's roster of seasoned IT consultants can assist your business to design, deploy, manage, update, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that meets your technical needs and IT budget. Progent can ensure you follow best practices for configuring your MetroCluster solution by providing help with tasks like assigning shelf IDs, determining aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and testing your MetroCluster DR system to prove compliance with information assurance standards and government mandates.

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    Microsoft Small Business Server is an affordable collection of server products that offers the foundation for a feature-rich but manageable information. The IT sophistication of the Microsoft .NET components bundled with Microsoft Small Business Server requires a computer consultant with real-world experience planning and integrating seamless, end-to-end business network solutions. Progent's Microsoft Small Business Server professionals have an average of more than a decade of background supporting computer networks based on Microsoft platforms. This experience assures you results in installing, administering, and repairing IT environments that include the SBS Server suite of servers and productivity software.

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    ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of the time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it.

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    Progent's webinars offer small businesses the cost savings, convenience, and flexibility of web-based seminars and the effective training methods of expert teachers who utilize sophisticated collaboration software to simulate real-time, participatory classes. Progent offers webinar education for popular desktop software including components of Microsoft Office suite such as Microsoft Excel, Word, PowerPoint, and Visio: MS Dynamics business accounting and management reporting solutions including Microsoft Dynamics GP; as well as additional top desktop applications such as Adobe Photoshop, Adobe Acrobat Writer, and Crystal Reports.

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    Progent can help small and medium-size companies to deploy collaborative platforms to enable their at-home employees to engage in positive interaction with colleagues and clients.

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    Years of background with Microsoft's Exchange technology makes Progent one of the most qualified IT support companies in California for configuring email solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small organizations derive all the advantages of Microsoft Exchange Server under typical situations such as updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 mail environment, and outsourcing your Microsoft Exchange Server management.

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    Progent's UNIX family consulting services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your business access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of experience offers you a convenient single source to show you how to create and maintain a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with major versions of UNIX including Apple macOS and OS X, Sun Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE Linux, Debian-GNU and Slackware.

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    Microsoft Windows Enterprise Directory requires significant hands-on experience to integrate efficiently across a large corporation. Progent’s Microsoft Premier consultants are experienced in planning, deploying, and supporting complex Enterprise Active Directory projects. Progent’s areas of expertise with Windows Active Directory include replication issues, multi-domain partition configurations, correcting corrupted AD objects, dealing with legacy beta version configuration objects in production Active Directory systems, and fixing unsuccessful configurations of Active Directory and AD-integrated applications.

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    If your company operates a Sun Solaris environment or a mixed-platform IT environment, Progent's CISM and CISSP-certified consultants can assist your entire enterprise in a broad array of security topics including security management procedures, security design and models, access management systems and techniques, software development security, operations security, physical security, telecommunications, network and web security, and business continuity planning. CISM, CISSP and ISSAP define the basic skills and worldwide standards of knowledge that information security managers are expected to possess. These accreditations offer executive management the assurance that consultants who have earned their CISM or ISSAP qualification have the background and knowledge to deliver world-class security support and engineering services.

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    Progent provides fault tolerant load balancing support that addresses system load balancing, load balanced program, network infrastructure routing, and content delivery technology such as Cisco Content Engine. fault tolerant load balancing vendors for which Progent can provide consulting expertise include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco CSS, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks 3-DNS.

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    Besides offering the expertise of Microsoft Dynamics GP (Great Plains) specialists, Progent has experts in Dynamics AX, Microsoft Dynamics NAV Business Management Software, Dynamics SL (Solomon), Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 ERP, and QuickBooks Pro. Progent offers programming, troubleshooting, management help, upgrade support, and one-on-one or group online training tailored to meet your particular requirements. Progent's experts also can help you build and maintain a secure, reliable server and communications infrastructure to support your ERP, MRP and accounting solutions.

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    Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, optimizing and troubleshooting Microsoft SCOM environments and can provide companies of any size expert online or on-premises consulting services for Microsoft SCOM 2012. Progent can help you to design a topology for SCOM 2012 servers that delivers the responsiveness and resilience required to watch over your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent can also help you to install and set up SCOM 2012 management packs based on best practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. Also, Progent can deliver fast online or on-premises technical support to assist you to remediate serious problems detected by SCOM 2012.

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