Fast Remote Support for Nashville Computer Networks
For companies in Nashville or anywhere in the state of Tennessee, Progent offers online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.
Progent's remote support engineers offer exceptional value because they possess the real-world background and have access to the advanced technology needed to solve the majority of network issues rapidly. This reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you owe only for the support that you actually get. Unlike typical remote service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent scenarios where fast repairs manage to end up as large invoices. Progent's penchant for solving technical issues efficiently means you spends less money.
Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and proven processes which permit the maximum level of effectiveness for online help and troubleshooting for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your company's network without violating network security.
Progent's advanced customer support reporting system keeps thorough histories of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of all help provided to each client by every Progent consultant. This database of trouble tickets and resolutions is organized as a readily retrievable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive support databases and permit fast access to vendors' in-house engineering staff so Progent's remote consulting experts can find optimal solutions promptly.
Remote support provided by Progent to clients in Nashville and anywhere in the state of Tennessee include:
Certified Windows Experts
Progent's Microsoft-premier online service professionals can deliver computer system problem solving and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help you with a broad variety of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange 2019 integration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment support, Microsoft Skype for Business Server migration support, Lync Server 2013 management, and Microsoft Communications Server troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server migration, MS SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server training,
Microsoft Access Application Development,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent in addition offers a wide array of cost-effective PC desktop support services to help your business to install, configure, repair, and manage workstations and laptops powered by Windows. Progent's desktop support services include providing Windows 10 upgrade support services as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to centralize the management of your desktops and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert certification is the highest accreditation for network infrastructure consultants, and validates a consultant's networking knowledge at the expert level. CCIEs can deal with even the most difficult challenges associated with network infrastructure design, deployment, management, security, and problem solving. CCIEs work with the highest priority with Cisco's internal product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs provide exceptional value since their depth of expertise allows them to solve problems quickly. In common cases, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can connect to your environment by means of state-of-the-art remote troubleshooting technology in order to perform fast, secure, and economical analysis and remediation.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in Nashville Metro Area
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's industry-leading family of networking devices by offering services such as:
CISM and CISSP Premier Network Security Professionals
Progent's accredited CISM and CISSP security and compliance consultants offer a range of security services that can strengthen the immunity of your Windows, macOS and OS X, or Linux network against assaults or help your company to clean up quickly after a serious penetration. Security services offered by Progent include: comprehensive network security assessment using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recuperation from virus and worm assaults; configuring firewalls; establishing safe architectures for remote and mobile communication; defending your messaging system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.
Cloud Integration Solutions
Progent offers advanced online consulting services to help organizations of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that utilize local resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange,
Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over 20 years of background providing high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and verify a consistent runbook for recovering applications and services quickly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, plus transparent site relocation, failback and site re-protect. SRM also allows transparent testing for disaster recovery, upgrades and patches and can produce reports to verify complete service restoration, validate SLAs and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help you to design, deploy, test and maintain a DR system powered by VMware Site Recovery Manager.
Progent's VMware vSphere consultants have extensive experience of VMware vCloud Director, vRealize Automation, vRO and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to create a completely virtualized Software Defined Data Center that can be set up or migrated in minutes and administered with a high level of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists offer online support services to cover a wide range of computer technologies including network infrastructure, email solutions, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified management in environments that include Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix expertise. Progent can also help with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's group-oriented methodology for solving technical issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and lowers support expense.
Major Linux platforms for which Progent can provide expert support include:
ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.
Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
How Your Nashville Company Can Contact Progent's Online Service Experts
Help Desk Services
Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.
Progentís Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís Help Desk Co-management service is an advanced support solution based on the top PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk team of veteran network experts offers your workers in Nashville or anywhere in the state of Tennessee fast communication with an effective support group with extensive background delivering phone help and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a key contributor to company productivity, and Progent's target is to fix rather than simply document IT issues.
- Business Applications Support: Education, Custom Development, and Integration
Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and education in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.
- Centralized and Streamlined Administration of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent can deliver organizations in Nashville, or anywhere in the state of Tennessee, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they result in network outages, proactive monitoring can minimize stressful and costly service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on a mix of OS platforms.
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent.
For organizations and startups in Nashville or throughout the state of Tennessee, Progent's online network support specialists are ready to deliver effective and affordable IT support the instant your organization has to have it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to solve IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.
Even if your Nashville organization works with a regular freelance support technician or maintains a full time organization that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to resolve unexpected system crises or particularly tough integration problems.
Details of Progent's Remote Computer Services for Nashville
Progent's online support, remote troubleshooting, system security consulting, and system management services give businesses in Nashville or anywhere in the state of Tennessee unparalleled leverage for your IT budget. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk services and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:
- Immediate Telephone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified technicians can deliver fast and economical expertise to offices in Nashville and is also ideal for customers in geographic areas of Tennessee that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Certified Partner consulting company, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and continuing education.
- By the Minute Rates to Reduce Costs
Progent provides online help on a minute-by-minute basis, so you are charged only for the support you use. Progent has no minimum charge for phone support and requires no ongoing retainer for services provided during normal working hours. This keeps you from paying big bills for simple repairs.
- Access to Cisco Network Infrastructure Experts
Progent's registered experts for Cisco can provide access to authorized professionals who have skill in designing, deploying, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected connectivity for local and remote networking.
- Application Experts Consulting
Progent's basic consulting offerings include system integration, Microsoft Exchange expertise, network security design, and Help Desk sharing services. Progent's Application Experts Team offers world-class consulting expertise for critical application areas. Support available from the Application Experts staff includes:
Microsoft Dynamics GP Consulting and Programming
MS Project Training
Office 365 solutions support
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Office Word and Microsoft Office 365 Word Consulting
BI Reporting Consulting and Training
Microsoft Power BI Solutions
UNIX, Linux and Sun Solaris Help
MS SQL Server 2019 integration, MS SQL Server 2017 planning and migration, Microsoft SQL 2016 Software Design, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Project Management and Application Development
MySQL Project Management and Application Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Integration
By offering a full service one-stop resource for IT generalists and application experts, Progent can tailor fast, affordable, and thorough information technology solutions that align with the special needs of your company.
- Sophisticated Remote Connectivity Software
Secure online connectivity allows Progent's service professionals to observe exactly what your users see. This makes it possible to find fast fixes to issues that might otherwise require an expensive onsite service call. State-of-the-art remote access tools and experienced technicians combine to allow Progent to resolve most IT issues rapidly and affordably. Progent is an industry leader in online support and automated network tracking.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to access your network remotely without jeopardizing system security.
- 24-hour Service for Maximum System Availability
For organizations with vital applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.
- Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-conscious companies whose clients require instant access to a Help Desk Call Center with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.
Progent adds value by providing:
How Does Our Company Begin Getting Online Computer Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the front lines of network support, executing a wide variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying computer knowledge to fix actual IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent has little competition. Businesses who work with familiar independent service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.
- 24x7 Server Monitoring with MS Operations Manager
Progent is one of the few consulting companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.