Fast Online Help for Nashville Networks
Immediate Remote Support for Nashville NetworksFor organizations located in Nashville or anywhere in the state of Tennessee, Progent offers remote help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have delivered remote support to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity consultants to handle high-level security design and diagnostic issues.

Progent's online technical support engineers offer excellent value due to the fact that they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of network problems quickly. Efficient support reduces direct costs because service calls use up fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your site. Your company benefits additionally with indirect costs by reducing or eliminating system outages and associated losses resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management. Progent's extensive online consulting expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online help is structured to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you are charged only for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where fast fixes manage to turn into substantial invoices. Progent's penchant for dealing with problems quickly means you saves cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an arsenal of optimized tools and proven methodologies that promote the maximum degree of effectiveness for online help and repair for computer networks of any size. Progent offers secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to link to your system remotely without violating system security.

Progent's proven technical support database application stores extensive histories describing all service that Progent's clients have been provided. Progent's team service personnel have access to the records of services rendered to every Progent client by any engineer. This history of anomalies and responses is stored as an easily exploitable proprietary knowledge base that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support grows over time. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up other extensive technical support databases and allow priority access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can determine the best resolutions in the least time.

Online services available from Progent to customers in Nashville and anywhere in the state of Tennessee include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology used by many of the world's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that stays within your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you’re planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly following an attack by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk support alternatives for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for businesses who lack the money or time to build and maintain an in-house Call Center but who need quick access to a dependable Help Desk Call Center with professional telephone assistance as well as the ability to escalate the most challenging trouble tickets to high-level engineers.

    Progent’s Virtual Help Desk is intended for bigger companies and serves as a seamless supplement to your existing Call Center staff. Progent's Virtual Help Desk can act as a an escalation resource for the toughest network challenges, or be ready in those instances when your regular service providers are overwhelmed.

    Progent's Call Center staff of seasoned information technology experts provides your computer users in Nashville or anywhere in the state of Tennessee instant access to an efficient technical support group with substantial background providing phone support and remote repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk perception as a key driver of company productivity, and Progent's target is to resolve and not merely document network problems.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team can supply phone-based and in-depth engineering expertise and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and training for familiar Microsoft applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's consulting, programming, and education services, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Nashville, or anywhere in the state of Tennessee, remote IT infrastructure monitoring by providing System Center Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM for your business so your network maintenance is proactive rather than reactive. By anticipating emerging trouble spots before they evolve into crashes, remote monitoring can minimize inconvenient and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or environments powered by a mix of platforms.
How Your Nashville Company Can Contact Progent's Online Support Experts
To contact Progent about urgent remote support with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Nashville or throughout the state of Tennessee, Progent's online computer support engineers can deliver effective and cost-effective IT help the instant your business needs it. More than a decade of offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to fix network problems rapidly while avoiding the expense and lost time that comes with on-site support visits.

Even if your Nashville organization works with a local independent support technician or maintains a full time IT staff that know how to deal with common computer problems, Progent’s Microsoft certified consultants are available to offer a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden network crises or especially tough integration projects.

Benefits of Progent's Network Help for Offices in Nashville
Progent's online IT consulting services allow your Nashville business to enjoy the benefits of timely, world-class network support without the cost of managing a full-time IT organization. Your information system will acquire added strategic worth by becoming more reliable, productive, and protected. Benefits to your company include:

  • Convenient remote extension of your local IT resources
    With most companies in Nashville and throughout Tennessee, nearby network service resources, whether represented by freelance consultants or a full-time IT staff, can deal with the majority of network issues. However, IT crises sometimes strike when your regular support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your usual service technicians. In these instances, Progent's online support professionals offer a convenient, quick, and affordable way to supplement your local resources and to pass on valuable knowledge to increase your capability to deal with downstream issues in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller businesses commonly rely on independent freelance service providers. Although independent consultants carry smaller overhead than larger service organizations and can often charge marginally less, they are often stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your business grows, system unavailability and problems with vital applications become more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup service expertise to insure your network remains up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies typically begin with an information system implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs often get piled on top of a weak foundation. As a network grows, stability and scalability problems can hinder the success of the organization. Such badly designed environments need careful assessment, smart long-term planning, and broad-based technical expertise to evolve to a system architecture able to deliver the stable foundation to meet critical business demands and ease downstream expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complex maze of technology options available for promoting business success and enhancing efficiency. They do not need a computer consultant who is motivated to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the recommended solution is built around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts of interest by selling only services instead of products. This enables Progent to match technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, depth of technical experience, refined remote support software, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller consulting firms, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progent’s staff of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, at the forefront of IT support, executing a broad variety of IT projects for a large array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This means that you get not just expert technical help, but also a consultant with proven approaches for applying computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help per minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick fixes so you won't be forced to permit minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can focus on delivering high-value skills where Progent faces few competitors. Businesses who work with trusted freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, network monitoring can save your information network from stressful and costly availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.