Fast Online Help for Nashville Computer Networks
Immediate Phone Help for Nashville SystemsFor organizations in Nashville or anywhere in Tennessee, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world experience and have access to the advanced tools needed to resolve the majority of network problems rapidly. This reduces direct costs since service calls require minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits even more with indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing model for online support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes somehow turn into big invoices. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies which permit the highest degree of efficiency for online consulting and repair for computer systems of any size. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to access your computer system remotely without violating system security.

Progent's proven service reporting system maintains detailed histories describing all service that Progent's customers have been provided. Progent's team consultants have access to the history of all help delivered to every Progent customer by any Progent consultant. This archive of anomalies and resolutions is structured as a readily retrievable internal database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft open up additional vast technical databases and permit quick access to vendors' internal support staff with the result that Progent's online consulting specialists can determine optimal solutions promptly.

Online technical services available from Progent to businesses in Nashville and anywhere in the state of Tennessee include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk service offerings for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the money or time to build and maintain an internal Help Desk but who require fast response from an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex problems to advanced engineers.

    Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, identifying or enhancing Help Desk software products to meet the unique needs of your corporation, or adding occasional phone support staff to supplement your internal Help Desk Call Center resources to handle high-demand scenarios such as software transitions, major updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced network consultants gives your customers in Nashville or anywhere in the state of Tennessee fast contact with an efficient network service resource with extensive experience offering phone consulting and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's target is to resolve rather than simply record IT problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team can supply phone-based professional engineering expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Nashville, or anywhere in the state of Tennessee, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive and automated. By anticipating looming issues before they cause network outages, remote monitoring can ward off stressful and expensive service crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate a mix of platforms.
How Your Nashville Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Nashville or anywhere in the state of Tennessee, Progent's online network support specialists are ready to provide effective and economical system help whenever your company needs it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.

Even if your Nashville organization relies on a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the experience to address unexpected system emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Offices in Nashville
Progent's online IT consulting services enable your Nashville company to realize the benefits of on-call, enterprise-level network support without the cost of managing an in-house IT staff. Your network will acquire added strategic value by being more available, efficient, and secure. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    For most companies in Nashville or anywhere in Tennessee, local network support providers, whether represented by freelance consultants or a full-time IT staff, can handle typical technical problems. On the other hand, major troubles might strike when local resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service people. In these instances, Progent's on-call service professionals give you a convenient, fast, and budget-friendly way to supplement your local help and to transfer useful information to improve your ability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses often rely on individual freelance service providers. While independent service people have smaller internal costs than larger service companies and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may force your company to go without assistance during an emergency. As your company grows, network unavailability and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Companies typically start with an information system created on a modest budget. Without a proper framework, slap-dash repairs can get piled on top of a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the business. Such poorly built environments require careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network architecture able to deliver the stable foundation to handle vital business demands and ease downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller businesses need advice and technical education to navigate through an increasingly complex array of product options available for accelerating business success and enhancing productivity. These companies do not need a computer engineer who is attempting to sell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the forefront of IT service, executing a wide variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits by the minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be tempted to permit less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by every staff member to each client. The discipline of detailing and organizing support records allows more efficient support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and expensive service losses.
How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.