Immediate Online Support for Nashville Tennessee Computer Systems
For businesses located in Nashville Tennessee, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.
Progent's remote technical support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to solve most information system issues rapidly. Efficient support reduces immediate expenses because service calls use up minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in incidental costs by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.
Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to typical online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with situations where quick fixes somehow end up as big invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.
Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized tools and field-tested methodologies that permit the highest degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to link to your environment remotely without breaching corporate security.
Progent's sophisticated service database system maintains detailed records of all support that Progent's customers have received. Progent's team service personnel have access to the specifics of assistance provided to each client by every Progent consultant. This database of anomalies and solutions is organized as a conveniently accessible internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical databases and permit quick access to manufacturers' internal product engineers so Progent's online consulting specialists can arrive at optimal solutions in the least time.
Online services available from Progent to businesses in Nashville Tennessee include:
Certified Windows Support
Progent's Microsoft-certified online support experts can provide computer system repair and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can assist your company with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 migration,
MS Exchange 2019 Server integration,
Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration,
Exchange Server 2010 management,
SharePoint Server 2019 planning and configuration, SharePoint Server 2016 migration and hybrid deployment consulting services, Microsoft Teams expertise, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management, and Microsoft Communications Server 2007 troubleshooting,
Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development,
Small Business Server consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a broad range of affordable desktop consulting and support services to help you business to install, configure, repair, and manage workstations and laptops based on Microsoft Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 integration help plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune integration help to centralize the management of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the highest recognition for network engineers, and certifies a person's technical knowledge at the expert level. CCIEs know how to deal with even the most challenging issues occurring in network infrastructure design, integration, administration, compliance, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS network management tools and developing alternate approaches or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to fix problems quickly. In many instances, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Progent's Cisco CCIE consultants can connect to your environment using the latest remote troubleshooting technology in order to provide efficient, secure, and economical diagnosis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's market leading family of connectivity appliances. Cisco networking expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch support, Nexus switch support, Meraki switches consulting services, Cisco Unified Communications Manager/CallManager integration and technical support, Cisco Voice over IP phones and IP video desktop phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi access point planning and configuration, Cisco Aironet Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco VPN and Security Setup and troubleshooting assistance, and SIP and CUBE infrastructure solutions for SIP trunking and CUBE integration expertise. Progent can also provide online and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM, CISSP, and CISSP-ISSAP security and compliance consultants can provide a range of security solutions to strengthen the safety of your Windows, macOS and OS X, Linux network against internal or external threats or assist your business to recuperate quickly following a serious breach. Security solutions offered by Progent include: in depth data security and compliance assessment utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm attacks; integrating firewalls; designing safe techniques for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert remote consulting support to help organizations of any size connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises resources along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has more than two decades of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent process for recovering services quickly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for site recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to help you to design, configure, test and maintain a DR system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to help you to plan and deploy a completely virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide remote consulting services to address a broad range of information technologies such as system infrastructure, email solutions, system and process security, plus UNIX/Linux and Microsoft Windows integration. For server economization and simplified management in networks that include Linux with Windows, Progent offers VMware vSphere integration and Citrix support. Progent can also help with migration from legacy applications to MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical issues enables fast escalation, if necessary, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux support engineers can offer emergency remote assistance diagnosing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX including:
Mac OS X
IBM AIX OS
HP-UX (Hewlett Packard UNIX)
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering services include:
How Your Nashville Company Can Contact Progent's Online Service Experts
Call Center Services
Progent's Help Desk service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.
Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or enhancing your current organization, evaluating or modifying Help Desk application software to handle the particular needs of your corporation, or providing occasional online staff to work with your internal Call Center group during high-demand situations such as software migrations, mass upgrades, or installing new applications.
Progent's Help Desk staff of seasoned information technology professionals gives your customers in Nashville Tennessee instant contact with a reliable technical support resource with years of experience providing phone consulting and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial contributor to company efficiency, and Progent's policy is to fix rather than simply record network problems.
- Applications Services: Education, Custom Programming, and Troubleshooting
Progent's Applications Consulting Group provides remote advanced consulting expertise and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Team.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Support
Progent can deliver organizations in Nashville Tennessee online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging problems before they cause crashes, proactive monitoring can avoid inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a combination of platforms.
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and startups in Nashville Tennessee, Progent's phone-based computer support specialists are ready to deliver expert and affordable system support the moment your business has to have it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.
Even if your Nashville office relies on a local independent consultant or employs an in-house organization that know how to deal with the majority of computer issues, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to address sudden system emergencies or especially complicated integration projects.
Details of Progent's Online Computer Services for Nashville Tennessee
Progent's phone help, remote repair, network security expertise, and network administration services give businesses in Nashville Tennessee the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can deliver your organization world class network support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's online help services include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Nashville Tennessee and is also ideal for customers in geographic areas that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, technical information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers online help on a by-the-minute billing plan, so you pay only for the support you receive. Progent has no minimum fee for phone service and imposes no periodic retainer for support services delivered during normal business hours. This protects you from paying big invoices for quick repairs.
- Access to Cisco Certified Network Design Experts
Progent's certified experts for Cisco offers help from authorized professionals who have experience in planning, deploying, and managing networking solutions powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, high-availability, and protected connectivity for local and remote networking.
- Application Specialists Team
Progent's core consulting offerings consist of system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Co-management services. Progent's Experts Team offers in-depth consulting expertise in critical application areas. Support available from the Application Experts Team includes:
Microsoft Dynamics GP/Great Plains Support and Customization
Microsoft Office Project and Project Online Training
Microsoft Office 365 integration consulting
Microsoft Office Excel and Office 365 Excel Technical Support and Application Development
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Power BI Integration Services
UNIX, Linux and Solaris Integration
Microsoft SQL Server 2019 solution design, MS SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Application Design, and SQL Server 2014 Application Programming and Troubleshooting
Oracle DBA Services and Software Programming
MySQL Database Administration and Software Programming
Amazon MWS Software Design and Programming
By offering a convenient centralized resource for IT generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough information technology solutions that meet the specific needs of your business.
- State of the Art Remote Access Software
Protected online connectivity allows Progent's service professionals to see exactly what your customers see. This makes it possible to find quick solutions to issues that could otherwise require a costly onsite visit. Cutting-edge online connectivity tools and expert technicians combine to enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system tracking.
- Compatibility with Leading VPN Gateways
Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
- 24-hour Support for High Network Availability
For organizations with line-of-business applications, Progent can provide optional round-the-clock remote support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high network uptime.
- Help Desk Outsourcing
Progent's Help Desk outsourcing programs are designed specifically for budget-conscious businesses whose clients require instant access to a Help Desk service with effective phone support and complete escalation ability.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Family of Servers
Progent offers in-depth expertise for Microsoftís popular server products with services that include Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 maintenance, Microsoft Exchange Server 2019 deployment, MS Exchange 2016 Server migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus MS SQL Server 2019 hybrid integration expertise, Microsoft SQL Server 2017 planing and migration, SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.
- Value Pricing
Progent's pricing policy is to bill for online support and in-person help per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be forced to permit simple problems to stay unaddressed.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by each consultant to every client. The practice of documenting and archiving service records results in more effective support and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Server Monitoring with MS System Center Operations Manager
Progent is one of the only consulting companies to offer 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be anticipatory instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.