Fast and Affordable Online Troubleshooting for Nashville Tennessee IT Networks
Urgent Remote Consulting for Nashville NetworksFor businesses in Nashville Tennessee, Progent provides remote help for networks powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier engineers have delivered remote support to companies in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the services of CISSP-certified security experts to help with advanced security design and troubleshooting issues.

Progent's online support experts provide excellent value due to the fact that they have the real-world background and are equipped with the sophisticated tools necessary to solve most network problems rapidly. Efficient support reduces immediate costs because service calls accumulate fewer chargeable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization benefits even more with indirect costs by minimizing or eliminating network outages and related losses resulting from business disruption, disgruntled clients, idle workers, and distracted management. Progent's extensive online consulting expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills by the minute for phone consulting, so you are billed just for the services that you receive. Unlike typical remote support companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent situations where fast repairs somehow turn into substantial bills. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven processes which allow the maximum level of effectiveness for remote engineering help and repair for information systems of all sizes. Progent's online support team can interface to your environment remotely without breaching network security.

Progent's sophisticated technical support reporting application includes extensive histories for all service that Progent's clients have received. Progent's staff service personnel have access to the details of assistance rendered to each Progent client by every Progent engineer. This archive of anomalies and responses is organized as a readily searchable support knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft open up other extensive technical databases and permit fast access to manufacturers' internal engineering staff so Progent's remote consulting experts are able to determine the most efficient resolutions in the least time.

Online services provided by Progent to clients in Nashville Tennessee include:

Progent's ProSight Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, subscription-based managed services intended to allow small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all key areas of information technology such as email content filtering, security and compliance, automated backup/recovery, infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity. Find out more about ProSight LAN Watch server and desktop remote monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for monitoring and managing your client-server infrastructure by offering an environment for performing common time-consuming jobs. These can include health monitoring, patch management, automated remediation, endpoint deployment, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, asset inventory, endpoint status reports, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alert to your designated IT personnel and your Progent consultant so that emerging issues can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Platforms
    ProSight Reporting is a growing line of in-depth reporting plug-ins designed to integrate with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services (DPS): Managed Backup and Recovery
    Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a portfolio of management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup processes and enable transparent backup and rapid recovery of critical files/folders, applications, images, plus VMs. ProSight DPS lets your business recover from data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, human error, malicious insiders, or application glitches. Managed backup services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to deliver centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
    Progent's Duo MFA services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo enables one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you log into a protected online account and enter your password you are requested to verify who you are on a device that only you have and that is accessed using a separate network channel. A broad selection of devices can be utilized as this added means of authentication such as a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To learn more about ProSight Duo two-factor identity authentication services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

  • ProSight Shared Call Desk: Outsourced and Co-managed Help Desk Services
    Progent's Co-managed Service Desk provides a smooth extension of your core network support resources. End user access to the Service Desk, provision of support services, issue escalation, trouble ticket generation and tracking, efficiency measurement, and management of the support database are cohesive regardless of whether incidents are resolved by your internal IT support group, by Progent, or both. Your business has complete versatility to expand or reduce your part of IT support work as circumstances demand. Progent provides startup deployment and provisioning of the professional services automation software plus workflow documentation, testing and education. For more information about ProSight Co-Managed Support, visit ProSight Shared Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to address the entire threat lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for assessing, validating, scheduling, applying, and documenting updates to your dynamic information network. Besides optimizing the security and functionality of your computer network, Progent's patch management services allow your in-house IT team to focus on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether you're planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with information security standards, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient security and backup environment that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology programs. Billing charges for longer-term consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, shared Helpdesk support services, and Call Center process consulting. Progent's Standard Help Desk Services provide smaller organizations an end-to-end service desk solution that manages all aspects of online desktop support from initial requests through ticketing, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle the most problems.

    Progent's Co-managed Help Desk services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT team and Progent's large roster of veteran technical support engineers and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top PSA platform for handling end-user service requests, ticketing, ownership, progress tracking, and reporting.

    Progent's Help Desk team of experienced information technology consultants provides your clients in Nashville Tennessee instant assistance from a large support group with extensive background offering phone help and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center perception as a key contributor to company efficiency, and Progent's goal is to fix and not merely document network issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional engineering support and training in key application fields including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. For additional information about Progent's expertise, custom development, and education services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center consultants can provide world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center2, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in Nashville Tennessee online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services. Progent can configure SCOM to fit your environment so that your network support is proactive rather than reactive. By detecting potential trouble spots before they grow into downtime, automated monitoring can head off inconvenient and costly service crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks based on multiple operating systems.
How Your Nashville Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Nashville Tennessee, Progent's online computer support specialists can provide professional and affordable IT help the instant your business requires it. More than 20 years of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to fix computer problems quickly while avoiding the expense and lost productivity associated with on-site support visits.

Even if your Nashville company has a regular independent consultant or maintains an in-house IT staff that know how to handle typical computer issues, Progent's Microsoft certified consultants can still offer a convenient and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to handle unexpected network crises or particularly complicated integration problems.

Details of Progent's Online Computer Support for Nashville Tennessee
Progent's phone help, Internet-based troubleshooting, network security consulting, and system administration services offer companies in Nashville Tennessee the greatest leverage for your IT investment. Whether you need occasional phone help and Internet-based network repair or full-time Help Desk call center support and network administration, Progent's experts can deliver your company world class IT support while allowing you to eliminate the expense and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's number of employees, depth of IT knowledge, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

How Does My Business Begin Receiving Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.



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