Fast Online Help for Nashville Computer Networks
For organizations in Nashville or anywhere in Tennessee, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier professionals have delivered remote support to companies in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.
Progent's online support engineers provide excellent leverage due to the fact that they possess the real-world experience and have access to the advanced tools needed to resolve the majority of network problems rapidly. This reduces direct costs since service calls require minimal chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits even more with indirect costs by minimizing or avoiding network outages and related costs resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.
Progent's billing model for online support is designed to leverage your network support investment. Progent charges by the minute for telephone-based assistance, so you pay only for the services that you receive. In contrast to many remote support firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where speedy. minor fixes somehow turn into big invoices. Progent's penchant for dealing with problems quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an array of optimized technologies and field-tested methodologies which permit the highest degree of efficiency for online consulting and repair for computer systems of any size. Progent provides safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to access your computer system remotely without violating system security.
Progent's proven service reporting system maintains detailed histories describing all service that Progent's customers have been provided. Progent's team consultants have access to the history of all help delivered to every Progent customer by any Progent consultant. This archive of anomalies and resolutions is structured as a readily retrievable internal database that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the value of Progent's technical support improves over time. Progent's extensive list of certifications and working associations with important vendors such as Cisco and Microsoft open up additional vast technical databases and permit quick access to vendors' internal support staff with the result that Progent's online consulting specialists can determine optimal solutions promptly.
Online technical services available from Progent to businesses in Nashville and anywhere in the state of Tennessee include:
Authorized Microsoft Windows Expertise
Progent's Microsoft-expert remote support engineers can deliver computer system troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can help you with a broad variety of platform support services including
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
Microsoft Exchange Server 2016 migration, Exchange 2013 integration,
Exchange 2010 monitoring and support,
SharePoint 2013 application development, SharePoint 2016 migration and hybrid deployment support, Microsoft Skype for Business Server planning and deployment support, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Microsoft Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a broad array of affordable PC desktop support services to help your company to install, configure, troubleshoot, and manage desktop PCs and notebooks powered by Windows. Progent's PC desktop support services cover areas such as providing Microsoft Windows 10 upgrade help as well as System Center 2012 Configuration Manager (SCCM 2012) design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune expertise to centralize the management of your desktops along with your web-facing mobile devices.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco CCIE credential is the top recognition for networking engineers, and indicates a consultant's networking skills at the expert level. Cisco CCIEs know how to resolve the most difficult problems encountered in network infrastructure design, deployment, administration, protection, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or locating software patches. Cisco qualified CCIEs provide exceptional cost-effectiveness because their deep experience permits them to fix problems rapidly. In common instances, less experienced consultants can struggle for many hours or days with the same problems that a CCIE can dispose of in minutes. Progent's Cisco CCIE consultants can communicate with your environment by means of state-of-the-art on-line support tools to provide fast, safe, and affordable analysis and remediation.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of infrastructure devices. Cisco infrastructure expertise provided by Progent includes Cisco ASA 5500-X Next Generation firewalls with Firepower integration and debugging, Cisco routers consulting, Catalyst switch consulting and support services, Nexus switch support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager (CallManager) consulting and technical support, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones solutions, Cisco Meraki Wi-Fi AP layout and configuration, Cisco Aironet Access Points consulting help, Cisco wireless controllers consulting, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP trunks and Cisco CUBE integration consulting. Progent can also provide remote and on-premises Wi-Fi site surveys to assist you to fully integrate your Wi-Fi infrastructure.
CISSP and ISSAP Certified System Security Consultants
Progent's certified CISM and CISSP security and compliance experts offer a variety of system protection services to enhance the immunity of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help your company to clean up quickly following a serious breach. Security consulting services available from Progent cover in depth network security assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; defending your messaging system from spam and DHA attacks; and setting up round-the-clock network monitoring.
Hybrid Cloud Integration
Progent can provide advanced remote consulting support to help organizations of any size connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that combine local IT assets as well as public clouds. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange,
Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to specify, automate and test a repeatable process for restoring applications and services rapidly following an outage. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, updates and fixes and can generate reports to verify full service restoration, validate SLAs and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to assist your organization to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud environments that deliver high uptime, data security, and disaster recovery. Progent can also provide advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to build a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the physical components used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote support services to address a broad array of computer technologies including system infrastructure, email solutions, system and operational security, plus UNIX and Windows integration. For server economization and simplified management in environments that combine Linux-based systems and Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented methodology for solving network issues enables fast escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites repair of critical problems, reduces lost productivity, and cuts support expense.
Important Linux platforms for which Progent offers expert support include:
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's top enterprises. Progent's ProSight series of outsourced network management services addresses all key aspects of modern networking including email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based control and comprehensive security for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help assess your organization's preparedness either to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to collect information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting experts for special IT projects. Billing rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these important fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:
How Your Nashville Business Can Contact Progent's Remote Technical Support Experts
Help Desk Services
Progent's Help Desk service offerings for businesses with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the money or time to build and maintain an internal Help Desk but who require fast response from an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate complex problems to advanced engineers.
Progent's Call Center consulting services can support you in establishing an effective new Help Desk Call Center or enhancing your established organization, identifying or enhancing Help Desk software products to meet the unique needs of your corporation, or adding occasional phone support staff to supplement your internal Help Desk Call Center resources to handle high-demand scenarios such as software transitions, major updates, or installing new business software.
Progent's Help Desk Call Center team of experienced network consultants gives your customers in Nashville or anywhere in the state of Tennessee fast contact with an efficient network service resource with extensive experience offering phone consulting and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center perception as a solid enabler of business success, and Progent's target is to resolve rather than simply record IT problems.
- Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Team can supply phone-based professional engineering expertise and training in special business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom development, and education offerings, go to Progent's Business Application Experts Services.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.
- Online IT Infrastructure Monitoring Support
Progent offers companies in Nashville, or anywhere in the state of Tennessee, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your business so your computer maintenance is proactive and automated. By anticipating looming issues before they cause network outages, remote monitoring can ward off stressful and expensive service crises. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate a mix of platforms.
To contact Progent about urgent online expertise with Microsoft, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For businesses and new ventures in Nashville or anywhere in the state of Tennessee, Progent's online network support specialists are ready to provide effective and economical system help whenever your company needs it. More than a decade of delivering online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online access tools to fix computer problems quickly while eliminating the expense and lost productivity that comes with in-person support visits.
Even if your Nashville organization relies on a local freelance support technician or maintains an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the experience to address unexpected system emergencies or particularly tough integration projects.
Advantages of Progent's Network Help for Offices in Nashville
Progent's online IT consulting services enable your Nashville company to realize the benefits of on-call, enterprise-level network support without the cost of managing an in-house IT staff. Your network will acquire added strategic value by being more available, efficient, and secure. Benefits to your business include:
- Seamless remote extension of your local IT resources
For most companies in Nashville or anywhere in Tennessee, local network support providers, whether represented by freelance consultants or a full-time IT staff, can handle typical technical problems. On the other hand, major troubles might strike when local resources are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your local service people. In these instances, Progent's on-call service professionals give you a convenient, fast, and budget-friendly way to supplement your local help and to transfer useful information to improve your ability to resolve downstream problems locally.
- Reduced Reliance on Freelance Consultants
For network maintenance, smaller businesses often rely on individual freelance service providers. While independent service people have smaller internal costs than larger service companies and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on a trip, or in training, the absence of reserve personnel may force your company to go without assistance during an emergency. As your company grows, network unavailability and trouble with critical software are more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of backup support expertise to make sure your network is always up and running.
- Build a Solid Basis for Seamless Expansion
Companies typically start with an information system created on a modest budget. Without a proper framework, slap-dash repairs can get piled on top of a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the business. Such poorly built environments require careful analysis, intelligent strategic planning, and extensive IT knowledge to upgrade to a network architecture able to deliver the stable foundation to handle vital business demands and ease downstream expansion.
- Work with Problem Solvers Rather Than Technology Sellers
Smaller businesses need advice and technical education to navigate through an increasingly complex array of product options available for accelerating business success and enhancing productivity. These companies do not need a computer engineer who is attempting to sell a specific vendor's technology. IT consulting and product sales can result in a situation where the proposed
solution is built around a profitable technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to match IT expertise with the real interests of clients.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.
Progent adds value by providing:
How Does My Business Begin Receiving Online Technical Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier Certified consultants average longer than ten years of hands-on professional background, at the forefront of IT service, executing a wide variety of IT tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not only expert technical help, but also a support engineer with proven methods for applying computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to bill for remote support and on-premises visits by the minute. Consequently, you owe just for received services. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services delivered during normal business hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be tempted to permit less critical problems to fester.
- Complete Documentation of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by every staff member to each client. The discipline of detailing and organizing support records allows more efficient support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and expensive service losses.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.