Fast Remote Support for Nashville Computer Networks
Urgent Online Support for Nashville NetworksFor companies in Nashville or anywhere in the state of Tennessee, Progent offers online support for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online support to businesses in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISA and CISSP-qualified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they possess the real-world background and have access to the advanced technology needed to solve the majority of network issues rapidly. This reduces immediate costs because solutions accumulate fewer chargeable consulting minutes. Remote help also avoids the cost of dispatching an engineer to your site. Your company benefits even more in indirect expenses by minimizing or eliminating system outages and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for critical infrastructure or applications such as Microsoft Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where onsite IT support may not be an option.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you owe only for the support that you actually get. Unlike typical remote service organizations, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing prevent scenarios where fast repairs manage to end up as large invoices. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined an array of optimized technologies and proven processes which permit the maximum level of effectiveness for online help and troubleshooting for computer networks of any size. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to communicate with your company's network without violating network security.

Progent's advanced customer support reporting system keeps thorough histories of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of all help provided to each client by every Progent consultant. This database of trouble tickets and resolutions is organized as a readily retrievable proprietary knowledge base that permits Progent's remote technical professionals to share their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's high-level accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive support databases and permit fast access to vendors' in-house engineering staff so Progent's remote consulting experts can find optimal solutions promptly.

Remote support provided by Progent to clients in Nashville and anywhere in the state of Tennessee include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services addresses all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outbound email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent information assurance expert. The interview is intended to help assess your company's preparedness either to stop or recover rapidly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small organizations a comprehensive solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle challenging issues.

    Progent’s Help Desk Co-management services make it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progent’s Help Desk Co-management service is an advanced support solution based on the top PSA tool for managing service requests, ticketing, accountability, status tracking, and metrics.

    Progent's Help Desk team of veteran network experts offers your workers in Nashville or anywhere in the state of Tennessee fast communication with an effective support group with extensive background delivering phone help and remote repair service for IT systems that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a key contributor to company productivity, and Progent's target is to fix rather than simply document IT issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and education in special business application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom development, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read more about Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new deployment of System Center 2016, expand or tune an existing one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Nashville, or anywhere in the state of Tennessee, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they result in network outages, proactive monitoring can minimize stressful and costly service failures. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or environments based on a mix of OS platforms.
How Your Nashville Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in Nashville or throughout the state of Tennessee, Progent's online network support specialists are ready to deliver effective and affordable IT support the instant your organization has to have it. Long experience delivering remote repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to solve IT problems quickly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Nashville organization works with a regular freelance support technician or maintains a full time organization that know how to deal with the majority of network problems, Progent’s Microsoft certified engineers can still offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to resolve unexpected system crises or particularly tough integration problems.

Details of Progent's Remote Computer Services for Nashville
Progent's online support, remote troubleshooting, system security consulting, and system management services give businesses in Nashville or anywhere in the state of Tennessee unparalleled leverage for your IT budget. Whether you need one-time phone help and remote troubleshooting or ongoing Help Desk services and network management, Progent's professionals can provide your business enterprise-level IT support while permitting you to avoid the expense and hassle of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of IT experience, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco Premier Certified experts average more than ten years of real-world industry experience, at the front lines of network support, executing a wide variety of technical tasks for an extensive array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for applying computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular working hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent can focus on offering high-value skills where Progent has little competition. Businesses who work with familiar independent service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause downtime, system monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.