Immediate Online Technical Support for Nashville Tennessee IT Networks
For companies located in Nashville Tennessee, Progent provides online support for information systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified engineers have provided online support to businesses in all 50 states in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISSP-qualified security experts to help with advanced security design and diagnostic issues.
Progent's remote technical support engineers provide excellent leverage because they have the practical experience and have access to the advanced tools needed to resolve most network issues rapidly. Efficient support lowers immediate expenses since service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your location. Your company saves additionally with indirect costs by minimizing or eliminating system downtime and related costs resulting from business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting expertise is especially valuable for organizations that rely on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where on-premises IT support may not be useful.
Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you pay exclusively for the services that you receive. Unlike typical online support companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute granularity and simple policy for billing do away with situations where fast fixes somehow turn into large bills. Progent's skill at handling technical issues quickly means your business saves cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized tools and field-tested processes which ensure the highest level of efficiency for online help and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to access your network without breaching network security.
Progent's sophisticated customer support database system stores extensive histories of the support that Progent's customers have been provided. Progent's authorized consultants have access to the details of support delivered to every Progent customer by every engineer. This history of problems and fixes is stored as a conveniently exploitable proprietary knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves over time. Progent's advanced certifications and working associations with important vendors such as Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from manufacturers' internal product engineers with the result that Progent's online service specialists can find optimal resolutions quickly.
Online support services provided by Progent to clients in Nashville Tennessee include:
Certified Windows Experts
Progent's Microsoft-expert online service engineers can deliver network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a wide range of technology support including
Microsoft Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
MS Exchange 2019 Server planning and configuration,
MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint Server 2016 migration support, Microsoft Teams migration expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, MS SQL Server 2019 migration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective desktop support services to assist you business to deploy, configure, repair, and administer desktop PCs and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as providing Windows 10 upgrade support services plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to centralize the management of your desktops and web-facing tablets and smartphones.
Contact a Cisco CCIE for High-level Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and indicates a person's network technology knowledge at the expert level. CCIEs know how to handle the most challenging challenges occurring in network infrastructure design, integration, administration, protection, and troubleshooting. Cisco CCIEs work with the highest priority with Cisco's internal product support engineers in isolating anomalies with IOS Software network management utilities and developing workarounds or locating program updates. CCIEs represent an excellent cost-effectiveness because their broad experience enables them to solve problems quickly. In typical cases, less experienced engineers can wrestle for many hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via the latest on-line troubleshooting tools in order to perform efficient, secure, and economical analysis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's popular selection of connectivity devices. Cisco technology consulting available from Progent includes ASA Next Generation firewalls with Firepower Services integration and troubleshooting, Cisco routers installation and upgrades, Catalyst switch integration and support, Nexus switch support, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager configuration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones support and Cisco wireless VoIP phones configuration, Cisco Meraki Wi-Fi AP planning and set up, Cisco Aironet Wireless Access Points deployment expertise, Cisco WiFi controllers integration consulting, Cisco Security and VPN Consulting services, and SIP and CUBE integration solutions for SIP PSTN trunks and CUBE integration expertise. Progent can also provide online and onsite wireless site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified Network Security Engineers
Progent's accredited CISM and CISSP security and compliance experts can provide a variety of system protection services that can bolster the immunity of your Microsoft Windows, Apple macOS and OS X, or Linux environment against internal or external threats or assist your company to clean up rapidly after a damaging penetration. Security consulting services offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Netcat; rapid recuperation from malicious assaults; configuring firewalls; designing secure techniques for remote and mobile access; guarding your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online consulting to help companies of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based solutions or in hybrid architectures that combine local resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration solutions with on-premises installations of Exchange,
Microsoft Azure hybrid cloud design and deployment consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration expertise. Progent has over two decades of experience providing high-level consulting services online, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a consistent workflow for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere and vCloud consultants have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite tools for administering private and public cloud and hybrid cloud solutions that deliver high uptime, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help your organization to build a completely virtualized Software Defined Data Center (SDDC) that can be set up or migrated in minutes and administered with a high degree of automation regardless of the physical components making up the basic IP network.
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X technology specialists can provide phone-based consulting services to cover a wide spectrum of information technologies such as network infrastructure, messaging systems, network and process security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and simplified administration in networks that include Linux with Windows, Progent can provide VMware vSphere integration and Citrix support. Progent can also assist with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving technical problems enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support expense.
Major Linux versions for which Progent can provide expert support include:
ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's top enterprises. The ProSight suite of network monitoring and management services covers all key areas of modern networking including email protection, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to deliver centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, enhance and debug their networking appliances like routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so any potential issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Progent's charges for longer-term consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows clients to complete critical projects economically and on time. Progent's special remote engineering services include:
How Your Nashville Business Can Contact Progent's Online Technical Support Experts
Help Desk Services
Progent's Call Center service offerings for businesses with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk services, shared Helpdesk support services, and Call Center consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that handles all aspects of online desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve challenging problems.
Progentís Help Desk Co-management services allow your business to share responsibilities for Help Desk support transparently between your in-house IT staff and Progent's nationwide pool of certified desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution based on the leading professional services automation (PSA) platform for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Help Desk Call Center team of seasoned network consultants gives your customers in Nashville Tennessee fast access to an efficient technical support resource with years of background providing phone support and remote repair service for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a solid enabler of business success, and Progent's policy is to fix rather than simply report IT problems.
- Applications Services: Training, Custom Development, and Integration
Progent's Applications Experts staff offers remote professional consulting support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's consulting, programming, and training services, go to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Nashville Tennessee online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so your network support is proactive rather than reactive. By exposing looming problems before they evolve into downtime, proactive monitoring can avoid stressful and costly network failures. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or environments based on a variety of platforms.
To get in touch with Progent about emergency online assistance with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.
For offices and startups in Nashville Tennessee, Progent's online computer support specialists can provide expert and affordable IT help the instant your organization needs it. More than a decade of providing online repair services has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises support visits.
Even if your Nashville business deals with a local independent consultant or maintains a full time organization that can deal with typical computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either lack the availability or the experience to resolve unexpected system emergencies or particularly complicated integration problems.
Details of Progent's Remote Computer Services for Nashville Tennessee
Progent's phone help, Internet-based repair, system security consulting, and system administration services give companies in Nashville Tennessee the greatest leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk support and system management, Progent's experts can deliver your business enterprise-level network support while allowing you to avoid the cost and administration overhead of maintaining a full-service internal IT organization. Highlights of Progent's National Remote Support services include:
- Fast Phone Access to Microsoft Premier Experts
Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Nashville Tennessee and is also ideal for networks in more remote regions that lack consultants with proven expertise supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Partner support firm, Progent has access to a wide selection of Microsoft support utilities, technical information, and on-going training.
- Per Minute Billing to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for online service and asks for no ongoing subscription fee for services provided during normal working hours. This keeps you from paying big invoices for simple repairs.
- Access to Cisco Certified Network Infrastructure Specialists
Progent's certified experts for Cisco offers help from on-staff specialists who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build fast, high-availability, and secure connectivity for wireline and wireless networking.
- Application Specialists Group
Progent's basic consulting offerings include technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk sharing services. Progent's Experts Team can provide in-depth consulting support in specific business applications. Help offered by the Application Experts staff includes:
Dynamics GP/Great Plains Support and Customization
MS Project Support
Microsoft Office 365 integration consulting
Office Excel and Office 365 Excel Consulting and VBA Programming
Microsoft Office Word and Office 365 Word Help
BI Reporting Consulting and Training
Microsoft Power BI Integration Consulting
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 Software Design, and Microsoft SQL 2014 Software Programming and Troubleshooting
Oracle Management and Application Development
MySQL DBA Services and Application Design
Amazon Marketplace Web Service Programming and Debugging
By providing a convenient one-stop source for network generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that match the specific needs of your company.
- State of the Art Remote Connectivity Software
Secure online connectivity allows Progent's support professionals to see precisely what your customers see. This makes it possible to find quick fixes to problems that could otherwise require an expensive personal visit. Effective online access software and expert engineers combine to allow Progent to resolve most network issues quickly and economically. Progent is an industry leader in online support and automated system monitoring.
- Support for Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.
- 24-hour Service for High System Uptime
For offices with mission-critical applications, Progent can provide optional 24x7 remote support services. Used in conjunction with automated 24x7 network monitoring based on MS Operations Manager 2007, this offering can help produce high network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended specifically for budget-constrained businesses whose clients need immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of IT experience, fine tuned support software, and familiarity with corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal resources.
Progent adds value by providing:
How Does My Business Start Receiving Online Technical Help from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Certified consultants average more than a decade of real-world professional experience, at the front lines of network support, executing a broad variety of IT projects for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not only expert IT capability, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you are charged only for received services. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast repairs so you won't be forced to allow less critical problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who work with trusted freelance consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the few support firms to offer round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing potential issues before they result in downtime, network monitoring can save your IT network from stressful and expensive service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.