Immediate Online Support for Nashville Tennessee Computer Systems
Immediate Online Technical Support for Nashville NetworksFor businesses located in Nashville Tennessee, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve complex networking problems, plus the assistance of CISSP-accredited security experts to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional value due to the fact that they have the real-world experience and are equipped with the sophisticated technology required to solve most information system issues rapidly. Efficient support reduces immediate expenses because service calls use up minimal chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company saves additionally in incidental costs by minimizing or eliminating network outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support experience is particularly important for businesses that are dependent on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based consulting, so you are charged only for the support that you receive. In contrast to typical online support firms, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean model for billing do away with situations where quick fixes somehow end up as big invoices. Progent's skill at disposing of technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered an arsenal of customized tools and field-tested methodologies that permit the highest degree of effectiveness for online help and troubleshooting for computer networks of all sizes. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to link to your environment remotely without breaching corporate security.

Progent's sophisticated service database system maintains detailed records of all support that Progent's customers have received. Progent's team service personnel have access to the specifics of assistance provided to each client by every Progent consultant. This database of anomalies and solutions is organized as a conveniently accessible internal knowledge base that enables Progent's online support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical databases and permit quick access to manufacturers' internal product engineers so Progent's online consulting specialists can arrive at optimal solutions in the least time.

Online services available from Progent to businesses in Nashville Tennessee include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of budget-friendly, fixed-price services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security companies to provide centralized management and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you’re planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and higher availability. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your organization's ability to block or recover quickly after an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects. Progent's rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of computer technology enables clients to complete major initiatives within budget and on time. Progent's special online engineering services include:

  • Call Center Services
    Progent's Help Desk service offerings for companies with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include comprehensive Call Center services, co-managed Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that handles all facets of online desktop technical support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent provides call desk services at a substantial discount off Progent's normal desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to handle complex problems.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk or enhancing your current organization, evaluating or modifying Help Desk application software to handle the particular needs of your corporation, or providing occasional online staff to work with your internal Call Center group during high-demand situations such as software migrations, mass upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned information technology professionals gives your customers in Nashville Tennessee instant contact with a reliable technical support resource with years of experience providing phone consulting and online troubleshooting for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial contributor to company efficiency, and Progent's policy is to fix rather than simply record network problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group provides remote advanced consulting expertise and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Project, Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Nashville Tennessee online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting emerging problems before they cause crashes, proactive monitoring can avoid inconvenient and expensive network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft environments, or systems that support a combination of platforms.
How Your Nashville Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Nashville Tennessee, Progent's phone-based computer support specialists are ready to deliver expert and affordable system support the moment your business has to have it. More than a decade of offering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access tools to solve IT problems quickly while avoiding the expense and lost productivity that comes with on-site service calls.

Even if your Nashville office relies on a local independent consultant or employs an in-house organization that know how to deal with the majority of computer issues, Progent’s Microsoft certified consultants are available to offer a convenient and transparent remote extension of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to address sudden system emergencies or especially complicated integration projects.

Details of Progent's Online Computer Services for Nashville Tennessee
Progent's phone help, remote repair, network security expertise, and network administration services give businesses in Nashville Tennessee the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk call center support and network management, Progent's experts can deliver your organization world class network support while allowing you to eliminate the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of IT experience, refined remote support tools, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive reliance on smaller service firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does Our Company Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.



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    Progent's Solaris platform consulting services provide small and mid-size businesses and developers support for managing and supporting Sun Solaris environments that operate with Microsoft-based networks. Progent offers your organization access to Sun Solaris experts, support professionals premier by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad range of expertise provides you with an easy single consulting firm to help you create and maintain a secure and reliable cross-platform connectivity and communications environment that supports Sun Solaris and Microsoft interoperability by integrating Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.

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    Microsoft Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and introduces important innovations plus a redesigned structure. These improvements affect key IT areas like manageability, availability, compliance, operational costs, teamwork, extensibility, performance, cross-version interoperability, and productivity. Progent's certified Exchange Server 2013 consulting professionals can help you understand the potential business benefits of upgrading to Exchange Server 2013, create a cost-effective test and rollout plan, and educate your IT staff to manage your Exchange Server 2013 solution. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.

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    Progent's Jabber consultants offer online or onsite expertise to help organizations of all sizes to plan, deploy, maintain, update or debug Cisco Jabber environments and Cisco Unified CM ecosystems. Progent can provide advanced support for the products, technologies and services that go into creating an end-to-end Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft Office applications, Windows and Mac computers, iOS and Android smartphones, SIP trunking, Wi-Fi systems, cyber security, cloud computing, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.

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    VMware's NSX virtual network technology enables you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, and non-disruptive site migration, failback and re-protect. Site Recovery Manager also permits non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify full service recovery, validate SLAs and prove DR compliance. When used with VMware's NSX virtual network platform, VMware SRM can rapidly restore the entire logical network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

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    Microsoft Lync Server 2013, now called Skype for Business, allows organizations of any size to build a manageable and secure communications ecosystem that permits a Bring-Your-Own-Device computing model with IM, presence, web conferencing with app sharing, and both IP-based and PSTN telephony enabled for a broad range of stationary PCs and handheld clients. Progent's Microsoft-certified Lync Server 2013 experts and system integrators can help you to assess the advantages of Lync Server 2013, design an in-house, cloud-resident (with Microsoft Lync Online) or hybrid topology suitable for your present and long-term goals, deploy Lync Server 2013 so as to speed up your ROI, and provide custom webinar and onsite training to your IT staff and users. Progent has in-depth expertise in critical components of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.

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    Microsoft Mac Office allows Apple Macintosh users to receive the benefits of the industry's most familiar office productivity applications. Progent's Apple-certified Macintosh consultants can help you configure Mac Office on a mixed-platform environment that incorporates Apple OS X and Windows-powered computers so that Macintosh users can access the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share information and system resources with co-workers who run Microsoft Windows. Progent's engineers have experience with both Apple Macintosh and Windows platforms and can support environments that mix Mac with Windows computers with complete resource sharing, or environments which carefully restrict collaboration between Mac and Windows systems.

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    Progent's expert consultants can show you how to design and deploy an efficient in-place Exchange Server 2007 upgrade plan that avoids network disruption, reduces ongoing support requirements, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent has the experience to finish your project quickly and affordably. Progent's Exchange Server 2007 help, repair, and design offerings include expertise with the integration of third-party add-ons to Microsoft Exchange Server 2007 that are best aligned to your business needs.

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    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business advantages of migrating to SQL Server 2017 and can assist you to plan and carry out a cost-effective migration of your databases and applications to any network model including on-premises, cloud-based, or hybrid. Progent's consultants can provide online or on-premises support services ranging from on-demand design assessment or debugging to end-to-end project management to make sure your SQL Server 2017 project is successfully completed on time and within budget.

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    Microsoft Forefront TMG 2010 builds on the powerful security technologies of Internet Security and Acceleration Server 2006 and provides a centrally managed Internet gateway that acts as a single-server platform for an array of security functions including an application layer and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, application proxy, VPN management, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway includes advanced web security logging and reporting features, permits custom reports generated by Microsoft SQL Server, works with Active Directory to streamline authentication, and can be operated as a virtual server to lower costs and improve availability. Progent's Microsoft-certified consultants can help your company to plan and carry out test and production implementations; interface Forefront TMG 2010 with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and SharePoint 2010; install Microsoft Forefront Threat Management Gateway to run on a virtual server with Windows Hyper-V; and provide continuing consulting and repair services. Progent can also assist your organization to upgrade economically to Microsoft Forefront Threat Management Gateway 2010 from any version of ISA Server.

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    Progent's certified SharePoint 2019 and SharePoint Online experts offer affordable remote and on-premises consulting expertise, software development, and debugging services for organizations of any size who intend to migrate to SharePoint Server 2019 or SharePoint Online from earlier releases of SharePoint. Progent can assist you plan and carry out an efficient migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that incorporates onsite and cloud infrastructure into a seamless information management system.

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