Fast and Affordable Online Help for Nashville Tennessee Computer Systems
For organizations located in Nashville Tennessee, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-certified security experts to handle high-level security design and troubleshooting jobs.
Progent's remote technical support engineers provide exceptional value because they possess the real-world background and have access to the sophisticated tools necessary to resolve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls use up minimal billable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves additionally in indirect expenses by reducing or avoiding system downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online technical support expertise is particularly helpful in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform, or where on-premises tech support may not be an option.
Progent's billing model for online support is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe exclusively for the support that you actually get. In contrast to typical remote support companies, Progent asks for no startup surcharge or minimum fees. Progent's per-minute billing unit and simple policy for pricing avoid situations where quick solutions somehow turn into substantial tabs. Progent's skill at solving technical issues quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies that allow the highest level of efficiency for online help and repair for IT systems of any size. Progent provides safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to link to your company's environment remotely without compromising system security.
Progent's sophisticated service reporting application keeps extensive histories for the support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of support rendered to each Progent client by any consultant. This database of problems and resolutions is organized as a quickly accessible support database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and working associations with important technology companies such as Cisco and Microsoft open up other extensive technical support databases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts can determine the best solutions in the least time.
Remote services provided by Progent to businesses in Nashville Tennessee include:
Authorized Windows Support
Progent's Microsoft-expert online service engineers can deliver computer system problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting engineers who can help you with a broad variety of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration,
Windows Server 2008 R2 maintenance,
MS Exchange Server 2019 planning and configuration,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2019 planning and integration, SharePoint 2016 migration support, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Communications Server 2007 troubleshooting,
Forefront TMG management and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Programming,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop consulting and support services to assist you company to deploy, integrate, repair, and manage workstations and laptops powered by Windows. Progent's PC desktop support services cover areas such as offering Microsoft Windows 10 integration assistance plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and validates a person's networking knowledge at the expert level. Cisco CCIEs know how to handle the most complex issues encountered in network planning, deployment, administration, compliance, and problem solving. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their deep experience allows them to fix problems quickly. In common cases, less qualified service providers can wrestle for many hours or even days with identical problems that a CCIE can dispose of in a few minutes. Progent's Cisco CCIE support experts can communicate with your network by means of state-of-the-art remote troubleshooting technology in order to provide quick, safe, and economical analysis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity appliances by delivering consulting services that include:
CISM and CISSP Premier System Security Engineers
Progent's qualified CISM and CISSP security and compliance consultants can provide a range of security services that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against assaults or help your company to clean up rapidly following a damaging penetration. Security support services offered by Progent cover comprehensive data security assessment using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick cleanup after malicious assaults; setting up firewalls; designing secure mechanisms for off-site and mobile communication; defending your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote consulting to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange,
Azure hybrid cloud design and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for recovering services rapidly after an outage. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consulting expert to assist your organization to design, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud experts have extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud tools for managing private and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to assist you to build a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.
UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux consultants and macOS and OS X specialists offer remote consulting services to address a broad range of computer technologies including network infrastructure, messaging systems, system and process security, plus UNIX and Windows integration. For server hardware consolidation and easy management in networks that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also help with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to resolving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.
Major Linux variants for which Progent offers expertise include:
ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top enterprises. Progent's ProSight line of outsourced network management services covers all key areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, monitor, reconfigure and debug their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly after an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special IT programs. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering services include:
How Your Nashville Company Can Contact Progent's Online Support Experts
Help Desk Support
Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center services, shared Help Desk support services, and Call Center operations consulting.
Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all facets of online desktop support from initial requests through ticketing, screen sharing, progress tracking, problem solving, and reporting. Progent provides service desk support at a significant discount off Progent's normal desktop support rates, and Progent can provide the additional option of fast as-needed escalation to subject matter experts to resolve complex issues.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is a collaborative support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, accountability, status tracking, and reporting.
Progent's Help Desk team of veteran network experts provides your customers in Nashville Tennessee quick contact with a dependable technical support resource with years of experience delivering phone help and remote diagnostics for networks based on Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to give the Call Center recognition as a crucial enabler of company productivity, and Progent's policy is to fix instead of merely document technical problems.
- Business Applications Support: Education, Custom Development, and Troubleshooting
Progent's Applications Experts Group can supply remote and in-depth engineering expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom programming, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.
- Online IT Infrastructure Monitoring and Reporting Services
Progent offers companies in Nashville Tennessee remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to suit your business so that your IT support is proactive rather than reactive. By anticipating looming issues before they expand into downtime, system monitoring can head off disruptive and expensive service crises. Progent can also assist with system monitoring utilities like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or environments based on a variety of operating systems.
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.
For businesses and new ventures in Nashville Tennessee, Progent's phone-based computer support engineers are ready to provide expert and affordable system support whenever your company requires it. More than a decade of providing online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair network problems rapidly while eliminating the expense and lost time associated with on-site service calls.
Even if your Nashville organization relies on a regular independent consultant or maintains a full time IT staff that know how to handle ordinary network problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to fix sudden network emergencies or especially tough integration problems.
Advantages of Progent's Network Help for Companies in Nashville Tennessee
Progent's remote network troubleshooting services enable your Nashville organization to realize the advantages of timely, expert network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business value by being increasingly available, efficient, and secure. Advantages to your company include:
- Convenient virtual expansion of your on-site support resources
With most companies in Nashville Tennessee, nearby computer service resources, whether made up of independent consultants or an in-house IT staff, can handle typical network issues. On the other hand, IT crises might strike when your regular support personnel are overstretched or absent, and some trouble may involve technology that is beyond the scope of your usual service technicians. In these situations, Progent's on-call support specialists provide an easy, fast, and affordable solution to augment your local resources and to convey useful information to improve your capability to handle future problems locally.
- Less Dependence on Individual Consultants
For IT support, smaller offices commonly depend on individual freelance consultants. Although freelance service people have less internal costs than larger service companies and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the lack of reserve help may force your company to wait for assistance during an emergency. As your network grows, system unavailability and problems with vital software become more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve service expertise to insure your IT system remains up and running.
- Create a Solid Basis for Smooth Expansion
Businesses typically start with an IT architecture created on a modest budget. Lacking a proper framework, band-aid repairs often get thrown on top of a weak foundation. As a network grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly built environments need proper analysis, intelligent strategic planning, and extensive IT expertise to upgrade to a network architecture that can provide the solid foundation to meet vital business requirements and simplify downstream expansion.
- Interact with Solution Providers Instead of Product Vendors
Smaller organizations require guidance and technical education to navigate through an ever more complex array of product options available for accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is attempting to sell a certain vendor's products. Network support and product sales can lead to a situation where the proposed
solution is designed around a profitable technology instead of the true requirements of a business. Progent eliminates these dilemmas by offering only services instead of products. This allows Progent to match technical consulting with the best needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller service organizations, individual freelance service providers, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Start Getting Remote Technical Support from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Premier experts average longer than a decade of hands-on industry experience, in the trenches of network service, performing a wide range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This means that you get not only expert IT skills, but also a support engineer with proven approaches for using technical knowledge to fix real-world network problems efficiently.
- Value Pricing
Progent's pricing model is to bill for phone service and on-premises help per minute. Consequently, you pay only for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for services provided during normal working hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you will not be forced to permit minor problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Companies who utilize trusted independent service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, secure, and efficient.
- Remote Server Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.