Expanding your at-home workforce may have a significant effect on IT architecture, security/compliance, and company processes. Progent has 20 years of background assisting SMBs to design, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Nashville company to select the right technologies and adhere to leading practices in creating and maintaining a secure virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent can provide support services that go from as-needed guidance for getting you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.
Progent's consultants can help Nashville, Tennessee businesses to with any facet of creating a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.
Help Desk Call Center Support for Telecommuters
A rapid, enterprise-wide switchover to a teleworker workforce, which could be the result of a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow businesses to outsource or augment their Help Desk by using Progent's online Technical Response Center services.
- Progent's Standard Help Desk services leverage Progent's extensive network of online IT support specialists combined with enterprise-class ticketing and tracking software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or update their current tickets, enter information, and upload screen captures and attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Center Augmentation Service enables your company to supplement your current Help Desk Call Center staff by sharing delivery of Help Desk support transparently between your regular support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can help your business to deliver world-class desktop support to your telecommuters, visit Progent's Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Nashville, Tennessee business, call 1-800-993-9400 or visit Contact Progent.