Expanding your at-home workforce can have a major effect on network architecture, security, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Nashville organization to pick the appropriate tools and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent can provide support services ranging from on demand expertise for helping you over occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.

Progent's consultants can help Nashville, Tennessee businesses to succeed with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.

Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide changeover to a from-home business model, which might be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center team.

  • Progent's Standard Call Center support services leverage Progent's extensive network of remote IT support experts combined with world-class ticketing and tracking technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or update their current trouble tickets, enter details, and upload screenshots or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to supplement your existing Call Center organization by sharing delivery of Help Desk Call Center services seamlessly between your regular IT support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support model based on the leading PSA tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, see Progent's Support Desk augmentation Services.

Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Nashville, Tennessee organization, call 1-800-993-9400 or go to Contact Progent.

An index of content::

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  • Expert Microsoft Certified ISA Server Consult
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    Progent's UNIX family support services offer small companies and developers help with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide array of expertise offers you a convenient one-stop consulting firm to show you how to build and maintain a secure and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or major Linux platforms including RedHat Linux, SuSE, Debian-GNU and Slackware.

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    Progent's Microsoft-certified IT consultants can provide Windows Server 2016 migration consulting to assist organizations of any size to design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid deployment model. Progent can help your company to assess the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus workgroup and multi-domain failover clusters.

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    Progent's Microsoft-certified consultants can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any older version of Windows. Online and onsite evaluation and migration services for Microsoft Windows 10 provided by Progent include Return on Investment estimates, project supervision, compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile device management and synchronization, teleworker connectivity, data and identity security, streamlined deployment and management, network optimization, Wi-Fi support, business continuity planning, group and personal training for network management personnel and users, and ongoing Call Center support services.

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    Microsoft Windows 8.1 is designed to run on computers ranging from smart phones and slates to engineering workstations. A wealth of new and improved capabilities, such as its touchscreen support and signature tile user interface, offer a wide range of advantages for companies who understand how to put them to work. Progent's Windows experts can help bring your organization up to speed with Windows 8.1 and make sure you derive significant business value from the product's many technical enhancements.

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  • Aironet 3800 Access Point Integration Support
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    Progent's Cisco-certified wireless networking consulting experts can help organizations of all sizes to plan, deploy, administer and repair Cisco Aironet wireless AP solutions to provide the performance, coverage, density, expandability, security and ease of management needed for transparent connectivity between Wi-Fi and wired networks. Progent can provide affordable online and onsite support for legacy and new-generation 802.11ac Aironet access points and Progent can help your business plan and maintain deployments of indoor and outdoor/industrial Aironet Wi-Fi APs.

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    MS Office Communications Server provides IM and Real Presence in an extensible, world-class solution featuring advanced protection, seamless compatibility with popular Microsoft products, an extendable, standards-based development platform, and compliance with regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from lower costs and improved business efficiencies, increased worker productivity, and better IP protection with this simple-to-manage, highly available IM platform. Effective implementations of Microsoft Office Communications Server call for careful planning and consideration before installation. Progent's Microsoft-authorized consultants can deliver the expertise necessary to realize all the advantages of Office Communications Server throughout your whole corporation.

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  • Microsoft Windows 2008 Cluster Server Outsourcing
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    The cluster feature set built into the high-end editions of Microsoft Windows Server 2008 has been radically re-engineered to streamline the installation, setup, and maintenance of server clusters that provide greater levels of network availability, protection, efficiency, and versatility. New or improved capabilities include automated cluster verification, revamped configuration and deployment, improved cluster administration, redesigned cluster architecture for increased availability, hardened protection and quorum structure, elimination of failure points, greater storage and RAM capacity, and improvements for multi-site clusters. Progent's Microsoft-certified consultants can help you evaluate the business benefits of failover clusters, design and implement an installation, train your network support personnel to manage your failover clusters, provide ongoing consulting and support services, and produce and validate a business continuity plan.

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    Progent uses a sophisticated service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation sent by every consultant to each client. The discipline of documenting and organizing service activity results in more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who won’t let go of vital service information.

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    The cluster feature set incorporated into the Datacenter and Enterprise versions of Microsoft Windows Server 2008 has been dramatically re-engineered to streamline the installation, setup, and management of clusters that offer greater levels of system dependability, security, performance, and versatility. New or improved capabilities include automated cluster Validation, easier configuration and deployment, improved cluster management, redesigned cluster architecture for maximum availability, hardened protection and quorum structure, minimization of failure points, greater disk and memory capacity, and improvements for geographically dispersed clusters. Progent's clustered server consultants can assist your company assess the business benefits of failover clusters, design and execute an installation, educate your network support staff to manage your cluster environment, deliver continuing consulting and technical help services, and produce and test a disaster recovery plan.

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    Progent offers support expertise for WatchGuard Firewall/VPN security appliances such as the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you choose, deploy, and maintain a WatchGuard Firewall product that aligns with your security needs and budget. Progent can assist you to manage legacy WatchGuard firewalls or migrate smoothly to modern WatchGuard firewalls.

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    Configuration Manager 2016 automates software provisioning at scale, centralizes security and compliance settings management, inventories network resources, protects against corporate data leakage, provides health reporting, enables secure self service, and offers a common control mechanism for administering mixed-OS ecosystems running on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can assist you with any aspect of designing, implementing, using and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid networks.

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    Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates over 25 years of experience helping manufacturing and service organizations to simplify complicated supply chains and improve the efficiency of key processes in order to get products to market fast and adhere to customer schedules dependably. Progent can provide the skills of an ERP specialist with over two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent offers online or on-premises consulting that spans from as-needed advice to solution design and project management. Sample consulting services available from Progent for Infor CloudSuite Industrial include implementation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, technical support, data conversion, Amazon AWS integration, training, and database administration.

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