Expanding your at-home workforce can have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Nashville company to pick the right technologies and adhere to leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent offers services that go from on demand expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.

Progent's consultants can help Nashville, Tennessee organizations to with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.

Help Desk Call Center Services for Telecommuters
A rapid, organization-wide changeover to a from-home workforce, which might be driven by a pandemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.

  • Progent's Standard Support Desk support services utilize Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or update their current tickets, enter information, and append screenshots and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
  • Progent's Support Desk Augmentation Service allows you to augment your existing Support Desk organization by splitting responsibilities for Call Center services seamlessly between your regular IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collective support model based on the number one PSA platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To find out how Progent's Call Center Augmentation Services can help your company to provide world-class desktop support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Nashville, Tennessee company, phone 1-800-993-9400 or refer to Contact Progent.