Expanding your at-home workforce can have a major effect on network architecture, security, and corporate workflows. Progent has two decades of background assisting businesses of all sizes to design, configure, manage, tune, and troubleshoot IT environments that incorporate at-home workers. Progent can assist your Nashville organization to pick the appropriate tools and follow leading practices in creating and maintaining a secure virtual office solution for teleworkers that facilitates teamwork and delivers top business value. Progent can provide support services ranging from on demand expertise for helping you over occasional technical bottlenecks to full project management to help you carry out mission-critical initiatives.
Progent's consultants can help Nashville, Tennessee businesses to succeed with any facet of building a high-performing work-at-home environment by delivering infrastructure design and configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Call Desk outsourcing, endpoint security, data protection solutions, and centralized management.
Help Desk Call Center Support for Teleworkers
A sudden, enterprise-wide changeover to a from-home business model, which might be activated by a pandemic or as an element of a disaster recovery/business continuity preparedness plan, can overstretch even the most efficient internal Call Center. Progent's Help Desk Call Center services make it possible for businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center team.
- Progent's Standard Call Center support services leverage Progent's extensive network of remote IT support experts combined with world-class ticketing and tracking technology to provide an affordable, advanced Help Desk Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that handles all aspects of remote Level 1 desktop support from initial help requests to trouble ticket generation, desktop sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or update their current trouble tickets, enter details, and upload screenshots or attachments. Technical support services are provided at a significant price reduction off Progent's ordinary Level 1 desktop support charges, and Progent offers the option of fast hand-off to Level 2 and Level 3 support specialists to resolve advanced problems. To learn more, visit Progent's Standard Helpdesk Services for small businesses.
- Progent's Help Desk Call Center Augmentation Service enables your business to supplement your existing Call Center organization by sharing delivery of Help Desk Call Center services seamlessly between your regular IT support personnel and Progent's extensive team of PC support engineers and subject matter experts. Progent's shared Support Desk service is based on a co-sourcing support model based on the leading PSA tool for managing help requests and trouble tickets, establishing ownership, monitoring progress, and producing management reports. To find out how Progent's Support Desk Supplementation Services can enable your business to deliver best-in-class desktop support to your at-home workforce, see Progent's Support Desk augmentation Services.
Contact Progent for At-Home Worker Support Services
To contact Progent about creating and maintaining an efficient work-from-home environment for your Nashville, Tennessee organization, call 1-800-993-9400 or go to Contact Progent.