Expanding your at-home workforce may have a significant effect on IT architecture, security/compliance, and company processes. Progent has 20 years of background assisting SMBs to design, deploy, manage, optimize, and troubleshoot IT networks that support work-from-home employees. Progent can assist your Nashville company to select the right technologies and adhere to leading practices in creating and maintaining a secure virtual office solution for teleworkers that promotes collaboration and delivers top value. Progent can provide support services that go from as-needed guidance for getting you over occasional IT bottlenecks to full project management or co-management to help you successfully complete mission-critical tasks.

Progent's consultants can help Nashville, Tennessee businesses to with any facet of creating a high-functioning work-at-home environment by providing infrastructure configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk augmentation, endpoint security, backup/restore solutions, and streamlined management.

Help Desk Call Center Support for Telecommuters
A rapid, enterprise-wide switchover to a teleworker workforce, which could be the result of a pandemic or as an element of a business continuity plan, can overwhelm even a well-staffed in-house Call Desk. Progent's Call Center services allow businesses to outsource or augment their Help Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Help Desk services leverage Progent's extensive network of online IT support specialists combined with enterprise-class ticketing and tracking software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services provide a comprehensive solution that addresses all facets of remote Level 1 PC technical support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A browser-based User's Service Portal allows telecommuters to track or update their current tickets, enter information, and upload screen captures and attachments. Desktop support services are delivered at a substantial price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available the option of fast hand-off to Level 2 and Level 3 support specialists to deal with complex problems. To learn more, see Progent's Standard Helpdesk Services for small businesses.
  • Progent's Call Center Augmentation Service enables your company to supplement your current Help Desk Call Center staff by sharing delivery of Help Desk support transparently between your regular support staff and Progent's nationwide roster of PC support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support model utilizing the number one professional services automation (PSA) tool for managing service requests and trouble tickets, establishing responsibility, monitoring progress, and generating management reports. For details about how Progent's Call Desk Supplementation Services can help your business to deliver world-class desktop support to your telecommuters, visit Progent's Call Center augmentation Services.

Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive telecommuter environment for your Nashville, Tennessee business, call 1-800-993-9400 or visit Contact Progent.



An index of content::

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    Progent's Microsoft-certified consultants offer online or onsite support to help organizations of any size to plan, implement, administer, and troubleshoot a backup/restore system built around System Center 2012 Data Protection Manager. Progent can assist you to upgrade from earlier versions of Data Protection Manager or from a different backup platform, and Progent can optimize your SCDPM 2012 implementation for on premises, cloud-based, or hybrid environments. Progent can provide as-needed help for resolving especially stubborn issues, or comprehensive project management support. Progent's consultants can also help your business to incorporate SCDPM 2012 into an enterprise-class disaster recovery strategy.

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  • Les Kent has a 35-year history of effective technology integration, executive administration, marketing, and operations. He has demonstrated a knack for developing sophisticated IT solutions in his roles as as a network designer, application developer, project manager, implementation consultant, and troubleshooter for small companies, new ventures, and global enterprises.

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    Progent's Symantec consultants can assist you to support legacy Symantec firewall and VPN appliances including the Symantec Raptor and VelociRaptor family or help you migrate to current firewall/VPN solutions. Progent can also enable you to design and execute a complete security plan that can include firewall and VPN appliances and utilities, managed security and network protection services, system monitoring products, and formal policies and enforcement procedures. Progent has the skill to be your single resource for continuing network help, administration, education, and security expertise.

  • SCCM 2012 Asset Management Outsourcing Specialist SCCM 2012 Migration
  • SQL 2008 Reporting Services Programming Company SQL Server Integration
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  • Private Cloud Integration Professionals
    Urgent Specialists Private Cloud Solutions

    Progent's ProSight Virtual Hosting service combines proven virtualization technology, a world-class data center facility, and the technical support services of Progent's Microsoft-certified engineering group to provide small businesses with a complete IT outsourcing alternative that improves network availability and protection, reduces management hassle, and cuts costs. With Private Cloud Hosting, a smaller company can have all of its software platforms and critical business application servers hosted in a safe and reliable data center on a high-performance, high-availability virtual server set up and supported by Progent's computer service professionals.

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  • Security Consultant Exchange Server Help Microsoft Exchange Server 2000
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  • Juniper SSL VPN Router Protect
    Juniper SA700 SSL VPN Security Audit Services

    SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.

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  • Solaris Consulting Solaris Computer Consultant
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    Security Penetration Testing Cybersecurity Consultancies

    Stealth penetration testing is an important component of any comprehensive network security plan. Progentís security experts can run extensive penetration tests without the awareness of your company's in-house network support staff. Unannounced penetration testing shows whether current security monitoring systems such as intrusion incident warnings and event log monitoring are properly set up and actively monitored.

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  • Technology Consulting Windows Server Hyper-V 2016 Private Cloud Microsoft Experts Outsourcing Windows Hyper-V 2016 Hybrid Cloud

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    Freelance Cisco Consulting Subcontractor

    If you are a network consultant with system support experience, joining Progent and helping our customers will expand your abilities via collaboration with our staff of mutually supportive, high-output consulting experts. Progent's concentration on offering IT expertise and computer help to small businesses will give you the opportunity to work in depth with decision makers and contribute significantly to the success of exciting companies. In addition, Progent's virtual office network offers state-of-the-art tools for off-site service and wireless access to allow you to come up with fast solutions when you troubleshoot mission-critical problems.

  • Technology Professional Google Cloud App Migration Google Cloud Identity Consultants
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  • Top Expressway Network Consultant CCDP Expert Certified Computer Consulting Unified Communications Manager

  • Mac Email client for Exchange Setup and Support
    24x7 Time Machine and Outlook for Mac Network Consultants

    Exchange Servers and Macintosh workstations can work together efficiently. Progent's Apple and Microsoft premier experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with colleagues who use Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to get and transmit messages, examine the GAL, copy addresses, synchronize appointments, and invite fellow workers to conferences with your Microsoft Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that WebDAV and Outlook Web connectivity are enabled. Progent also offers customized onsite Entourage training.

  • Top Network Engineer Meraki Wireless AP Meraki MR84 Access Point Remote Support

  • SharePoint Server Integration
    SharePoint Server Support and Integration

    Progent's Microsoft-authorized experts can help you evaluate the business justification for deploying Microsoft SharePoint 2007, advise you on the most appropriate version of SharePoint Portal Server for your application, provide setup and deployment services, assist you to install Microsoft SQL Server as a supporting database manager, optimize your network integrity, integrate your off-the-shelf and customized application programs to operate with Microsoft SharePoint Server 2007, develop a company-wide security strategy that incorporates portal solutions, and provide maintenance and Help Desk support.

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  • Top Quality Dynamics GP ODBC Consultancy Dynamics GP Continuum Technology Professional

  • ProSight Virtual Hosting Consultants
    Consult ProSight Hosting for Virtual Servers

    Progent's ProSight Virtual Hosting and Management outsourcing offers comprehensive hosting of a small or mid-size organization's production servers in an environment that delivers the highest level of availability and scalability and is in addition easy to migrate to another host. ProSight Virtual Hosting options are based on proven virtualization techniques that allow small companies with multi- platform IT systems to economize significantly on the costs of capital investments, infrastructure support, and IT administration while achieving enterprise-class fault tolerance and an unmatched level of vendor independence.

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  • VMware Site Recovery Manager Failback Consultancy VMware Site Recovery Manager and NSX Professional

  • QuickBooks Pro Support and Setup
    Urgent QuickBooks Pro Troubleshooting

    Progent can give you access to programmers who can customize your Microsoft Business Solutions ERP, MRP, and financial system packages to meet your specific company requirements. Progentís Microsoft-certified support experts offer experience in Microsoft Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Solomon, and Microsoft Retail Management System. Progent also provides custom e-Commerce consulting support for secure, corporate-wide information sharing plus interfacing with Customer Relationship Management programs.

  • VMware VDR Backup Consulting After Hours Backup and Restore Software Consultants
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  • Wave 2 Wi-Fi controller Support and Help Wave 2 wireless controller Technology Consulting
  • Windows 2000 Onsite Technical Support Windows 2000 Server Computer Consultant
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  • Upgrade Consulting Solaris-Windows
    Sun Solaris Upgrade Consultant

    Progent can assist your business to plan and execute a smooth migration from a Solaris-powered IT environment to a network powered by Microsoft Windows and capable of supporting Microsoft's popular office productivity products, commercial applications, and developer platforms. Progent's Solaris, Windows and Cisco engineers and software development experts can help you preserve your data and reduce productivity disruption by designing an efficient migration strategy that protects your existing investments in Sun Solaris software and technology. UNIX-to-Windows transition support services available from Progent include evaluation of existing environment, transition strategy and validation, MS Exchange migration support, data and application software migration, and server and storage system transition and consolidation.

  • Windows 7 Consulting Services Windows 7 Evaluation Technology Consulting Services
  • Windows 8.1 Storage Spaces Integration Consulting Repair Installation Windows 8.1 DirectAccess
  • Windows SBS Technical Consultant Microsoft SBS 2008 Engineers
  • Windows Server 2012 R2 Virtual Fibre Channel Consultant Windows Server 2012R2 Multitenancy Setup and Support
  • Windows Server 2012 R2 upgrade Consultancy Microsoft Certified Partner IT Services Windows Server 2012 R2 Server Manager
  • Windows Server 2016 Hybrid Integration Online Technical Support Windows Server 2016 Storage Replica Integration Services
  • Nashville, TN Remote Workers Nashville Consulting and Support Services - Help Desk Call Center Outsourcing Consulting Services
  • Windows Server 2019 Encrypted Networks Technology Professional Windows Server 2019 Storage Spaces Direct Computer Consultant
  • Windows Server 2019 Integration Services Windows Server 2019 Cluster Operating System Rolling Upgrade Consultants

  • Microsoft Certified ISA 2006 Firewall Services
    Network Engineer Microsoft ISA Server 2006

    Microsoft ISA 2006 is a multi-functional gateway that provides a powerful application layer firewall, virtual private network, proxy, and Web caching solution for securing the Internet-facing applications of any sized business against a broad range of attacks. Progent's certified ISA Server 2006 support professionals can help you plan, rationalize, pilot, implement, customize and manage the any edition of ISA Server 2006 on your network.

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  • Juniper SRX Series Router Technical Support
    Juniper SRX Series Firewall Security Firms

    Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.

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  • XenApp Integration Services Windows Application Management Engineer

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