Nashville At Home Workers Connectivity Support and Consulting
Call Desk Augmentation and Outsourcing Consulting
Expanding your at-home workforce can have a major effect on IT infrastructure, cybersecurity, and company culture. Progent has 20 years of experience helping SMBs to plan, configure, administer, optimize, and troubleshoot IT networks that incorporate at-home workers. Progent can help your Nashville company to pick the right technologies and adhere to leading practices in creating and maintaining a safe virtual solution for telecommuters that facilitates teamwork and returns top business value. Progent offers services that go from on demand expertise for getting you past challenging technical bottlenecks to comprehensive project management or co-management to help you carry out mission-critical initiatives.
Progent's consultants can help Nashville, Tennessee organizations to with any facet of creating a high-performing telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing integration, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security monitoring, data protection solutions, and centralized management.
Help Desk Call Center Services for Telecommuters
A rapid, organization-wide changeover to a from-home workforce, which might be driven by a pandemic or as an element of a business continuity preparedness plan, can overstretch even the most efficient in-house Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Support Desk by using Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Support Desk support services utilize Progent's extensive network of remote technical support specialists combined with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop technical support from help requests to ticket generation, screen sharing, problem resolution, and reporting. A web-based User's Service Portal enables telecommuters to track or update their current tickets, enter information, and append screenshots and relevant files. Support services are provided at a substantial discount off Progent's normal Level 1 desktop service rates, and Progent offers optional fast hand-off to Level 2 and Level 3 support specialists to resolve complex problems. For details, refer to Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Support Desk Augmentation Service allows you to augment your existing Support Desk organization by splitting responsibilities for Call Center services seamlessly between your regular IT support staff and Progent's nationwide pool of PC support technicians and subject matter experts. Progent's shared Call Desk service uses a collective support model based on the number one PSA platform for handling help requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To find out how Progent's Call Center Augmentation Services can help your company to provide world-class desktop support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and managing an efficient telecommuter environment for your Nashville, Tennessee company, phone
An index of content::
Microsoft Windows Server 2008 Security Outsourcing
Integration Support Windows Server 2008 R2
Progent's Microsoft-certified consultants can help you to calculate the advantages of Windows Server 2008 for your company, develop pilot programs and rollout strategies, install Windows Server 2008 with your network infrastructure and applications, train your IT personnel how to use enhanced administration tools, and deliver continuing consulting and tech support via budget-friendly options including Help Desk Call Center service and remote technical assistance.
Fault-tolerant Data Center Outsourcing
24/7/365 Fault-tolerant Data Center Computer Engineer
Progent's Data Center consultants can help you select high availability data centers that match the particular needs of your business. Fault tolerant off-site data centers are especially appealing to small organizations because of their affordability and simplified logistics compared to taking a do-it-yourself strategy. Attempting to design an on-site data center that offers even a basic degree of fault tolerance is too expensive for typical small businesses. Progent is ready to help you reap all the advantages of non-stop data centers and 24x7 colo sites by providing a complete array of consulting and maintenance services.
Telecommuter Infrastructure Remote Consulting
Offsite Workers Network Infrastructure Technical Support
Progent can assist small and medium-size companies to plan, deploy and troubleshoot the infrastructure required for offsite workers.
Consulting Virtual Application Delivery
XenApp and Citrix Access Gateway Technical Consultant
Progent's Citrix-certified experts can assist you to plan, implement, administer, and troubleshoot a virtualized application delivery system built on Citrix XenApp. Progent's Cisco-certified CCIE network engineers can help you optimize your network infrastructure for distributing server-side and client-side applications, and Progent's datacenter support experts can help your organization to administer and maintain an off-site datacenter that offers high availability, enhanced security, and rapid recovery.
ProSight Automatic Patch Management Online Support Services
ProSight Server and Desktop Management Technology Consulting Services
ProSight LAN Watch is Progent’s server and endpoint remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of critical devices that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt productivity.
Supplemental Support Desk Help and Support
Consulting Shared Network Support Help Desk
Progent’s Shared Help Desk service makes it possible for your business to share responsibilities for Help Desk services seamlessly between your in-house IT staff and Progent's pool of certified desktop support engineers and subject matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution built around the leading shared professional services automation (PSA) platform for managing service requests, ticket lifecycle, ownership, progress tracking, and reporting.
24-7 Cisco ASA Firewall VPN Troubleshooting
Online Consulting Cisco ASDM for Firewall Management
The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-premier CCIE network consultants can help you to manage your existing PIX or ASA 5500 firewalls or upgrade to ASA 5500-X firewalls with Firepower Services. Progent can also assist your organization to design, configure, tune, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.
WLAN controller Computer Consultants
Flex Series Wireless Controller Computer Consulting
Cisco's Catalyst wireless controllers streamline the administration of Wi-Fi LANs by unifying the provisioning and control of wireless APs, tuning Wi-Fi throughput by reducing the impact of RF congestion, enhancing wireless availability with rapid failover, and hardening data security by detecting cyber threats and analyzing traffic content based on user class and location. Progent's Wi-Fi consultants can assist you to configure Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi solution or carry out an efficient migration to Cisco's latest wireless controller technology.
Top Quality Security Evaluation Intrusion Detection
Backup Security Group
For small and midsize organizations, network security and regulatory compliance can be too complex to master yet too risky to overlook. The world's biggest institutions have been breached, and the top cloud services have occasionally been knocked out. It looks like there's no place to run. Progent has made it affordable for smaller businesses to implement critical IT security projects effectively by offering the advantage of billable time to the closest minute without any minimum charge for remote support. You have access to a world-class information consultant to provide precisely the knowledge you need whenever you need it. Progent’s CISA, CISM, GIAC, CISSP and ISSAP certified consultants can help you with any aspect of system security including vulnerability audits, virus screening and recovery, spam and email content filtering, email data leak prevention, regulatory compliance reporting, and designing a complete security strategy.
Cisco Small Business Access Points Online Technical Support
Specialists Small Business WAP571
Progent's Cisco-certified Wi-Fi technology experts can assist organizations to deploy, manage, and debug Cisco Small Business Wi-Fi APs.
24-Hour Access Engineer
SSRS Development Group
Progent offers remote and onsite expertise to help you with any phase of business intelligence reporting from debugging or enhancing reports to designing and implementing an advanced business intelligence solution. Progent's management reporting consultants can assist you to maintain your existing reporting system, help you to upgrade reports from a discontinued reporting platform to a current one, and deliver custom online mentoring to meet your specific needs. Progent’s business reporting and analytics consultants offer expertise in the leading BI reporting and visualization tools including Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, Report Designer and Report Builder.
Local Government Cisco Consultants
City Government Exchange Consulting Services
Progent has a long background providing a broad range of online network consulting and urgent troubleshooting services to local governments and school districts across the United States. Progent is one of the industry’s pioneers in providing expert remote network consulting and has delivered IT solutions to organizations in every state. Remote support saves travel expenses and solves issues more quickly than on-premises service calls.
Support At Home Workers Cybersecurity
At Home Workforce Cybersecurity Consultant
Progent can assist small and mid-size organizations to configure network security protection solutions and provide mitigation expertise for remote workers.
Windows and macOS coexistence Professional
Apple macOS and Windows Outsourcing
Progent's support experts in Apple OS X and Microsoft Windows technology can show you how to combine Apple Macintosh and Windows systems into cohesive environments with resource sharing and collaboration functionality. Allowing productive cooperation among a variety of servers and desktops powered by Apple Mac OS and Microsoft Windows requires broad knowledge of and experience with Apple Macintosh and Microsoft technology. Progent's experience in Windows and Apple consulting makes it possible to offer world class assistance to businesses that rely on these platforms to maintain their strategic advantage. Progent can also help your business to integrate Apple's iPhones and iPads with your Windows network.
Jabber Security Support
Biggest Cisco Certified Expert Jabber Screen Sharing Remote Technical Support
Progent's Cisco Jabber consultants can provide remote or on-premises support to assist organizations of any size to plan, deploy, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified CM ecosystems. Progent offers in-depth support for the products, technologies and services that go into creating a cohesive Cisco Jabber collaboration solution including Cisco network appliances and management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi systems, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other pieces of a cohesive collaboration solution.
SQL Server 2014 Performance Tuning Consultant
Consultants SQL Server 2014 Backup
SQL Server 2014 includes significant enhancements in critical areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates seamlessly with all workloads including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises consulting services such as system design, configuration, administration, remediation, and software development expertise to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.
Windows 10 Upgrade Consultant
Windows 10 Edge Online Technical Support
Progent's Windows consulting experts can help businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any older release of Microsoft Windows. Remote and onsite evaluation and upgrade services for Microsoft Windows 10 provided by Progent's experts include ROI estimates, project supervision, application compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter connectivity, security and compliance, streamlined deployment and administration, network design, wired/wireless convergence, business continuity planning, webinar training for network management staff and end users, and ongoing consulting support.
UNIX, Windows Consult
Solaris with Windows Consult
If your business has a UNIX, Linux, or Sun Solaris network or a multi-OS computer system, Progent's CISM and CISSP-certified security specialists can assist your whole enterprise in a broad range of security topics such as security administration practices, security design and strategies, access control systems and methodology, applications development security, operations security, physical security, communications, network and web security, and workplace recovery preparedness. CISA and CISM define the basic skills and international standards of knowledge that information security managers are required to master. These accreditations give executive management the confidence that consultants who have achieved their CISA or CISSP qualification have demonstrated the background and knowledge to offer world-class security support and engineering services.
Immediate Email Encryption Key Management Professionals
Consulting ProSight Email Data Loss Protection
Progent's ProSight Email Guard uses the technology of leading data security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall.
Specialists Apple OS X Tiger
IT Consultant Apple OSX Tiger
Progent's consultants offer Apple macOS and Mac OS X users a range of services such as desktop support, Apple macOS and OS X consulting, Apple Mac integration with Windows networks, Microsoft Entourage and email help, network protection services, and custom training. Progent can help businesses to migrate to macOS from Mac OS X or other earlier editions of Apple Mac OS X and Progent can provide help with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help you with iPhone integration and Apple iPad synchronization, or migrating to iCloud services. For business networks built exclusively on Apple macOS or OS X or for networks with a combination of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to deal with the difficulty of designing, integrating and supporting a network infrastructure that is reliable, safe, fast and aligned with your organization's business goals.
Hyper-V 3.0 Virtual Server Specialists
Virtual Server Administration Website Support
Widows Server 2012 R2 Hyper-V improves server virtualization in critical areas including multitenancy, flexible infrastructure, cloud readiness, expandability and throughput, and fault tolerance. Progent's Microsoft-certified consultants can assist your company to benefit from Windows Server 2012 R2 Hyper-V to install and maintain virtual servers to cut network expenses and improve availability.
IT Outsource Mid-size Office
Mid-size Company Server Consultant
Progent provides IT services for medium size companies who have 100 to 250 network clients. The medium size business or office has traditionally been an overlooked part of the market for network support expertise. The overhead and service delivery practices of large third-party service firms make them excessively expensive for the typical mid-size company or small medium business (SMB), which usually has a minimal information technology budget with which to support an IT network whose advanced technology and sophistication are frequently comparable to the information systems of much larger enterprises. Progent's service delivery model, which takes full advantage of remote support, virtual office technology and 24x7 server monitoring, significantly lowers the IT support costs of a small-medium business while providing the mid-size company with big-company service from professional, IT consultants with background in a wide array of midsized business network solutions. If your mid-sized company or small business is searching for levels of network support appropriate by a medium size office without paying enterprise prices, contact Progent.
Microsoft Solutions Framework Project Methodology Expert
Problem Escalation Through Teamwork Small Business Computer Consulting Group
Progent’s staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the front lines of IT service, executing a wide range of technical tasks for an extensive array of clients. Every Progent consultant shares a refined collection of individual best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to fix actual IT problems rapidly.
CRISC Certified Risk and Information Systems Control Consultant
CRISC Certified Risk and Information Systems Control Consult
Progent can provide the services of a CRISC-certified risk management consultant to assist you to plan and deploy an enterprise risk management strategy following leading practices identified by CRISC and geared to align with your organization's risk tolerance, business goals, and IT budget.
802.11x Wi-Fi Site Survey Computer Consultant
Wi-Fi RF Spectrum Analysis for Wi-Fi Remote Support
Progent's Wi-Fi site survey and predictive modeling assist you to plan, deploy and troubleshoot a Wi-Fi LAN customized for your facilities, providing you a wireless solution that delivers the reception, speed, density, Quality of Service, data protection, and hand-off ability your company requires. Wireless survey services from Progent include remote predictive analysis for planning a Wi-Fi LAN and onsite survey services for validating, optimizing, and troubleshooting a functioning wireless network.
Services Microsoft Teams Migration from Lync
Technology Professional Microsoft Teams with OneDrive
Progent can assist your organization to plan an upgrade to Teams from Skype for Business or Lync Server and configure, administer, and debug a cloud or hybrid implementation of Microsoft Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint, and your PBX.
Microsoft Teams Consulting Services
Microsoft Teams topology Consult
Progent can help you to plan an upgrade to Teams from Skype for Business and install, administer, and troubleshoot a cloud-based or hybrid deployment of Microsoft Teams. Progent can help you to integrate Teams with Microsoft 365 apps, Exchange Online, SharePoint Online, and your PBX.
Exchange Online and on-premises Exchange Onsite Technical Support
Computer Engineer Office 365 Portal
Microsoft supports seamless hybrid environments that combine Office 365 and on-premises Exchange deployments. This allows you to have certain Exchange mailboxes hosted at your physical datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help you with any phase of planning, implementing and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver occasional support to help you through stubborn technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on time and on budget.
Consult Network Testing Lab
System Pilot Testing Lab Professionals
Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, planning or validating disaster recovery solutions, resolving compatibility problems, and establishing training environments for the latest products and technologies. For Progent customers without adequate in-house resources to configure proper test systems, the lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.
IT Services Call Desk for Telecommuters
Remote Consulting Helpdesk for Telecommuters
Progent has two decades of experience helping small and medium-size businesses to plan, install, tune, administer, and troubleshoot IT networks that support teleworkers.
24-7 Microsoft Experts SQL Server 2017 Graph Integration Services
Best Specialists SQL Server 2017 R Services
Progent's Microsoft-certified SQL Server 2017 consultants can assist your organization to plan and implement an efficient migration from your existing SQL Server environment to SQL Server 2017.
wireless IP phone upgrades Online Technical Support
wireless IP phone integration Configuration
Progent's Cisco wireless IP phone configuration and troubleshooting experts offer online and on-premises assistance to help you build and maintain a Cisco Wi-Fi IP phone deployment by delivering integration services that can range from troubleshooting the configuration of a wireless IP phone or access point to providing project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.
Top Microsoft Certified Partner Dynamics GP Analysis Cubes for Excel Engineers
Dynamics GP Crystal Reports Specialist
Microsoft Dynamics GP/Great Plains accounting includes analysis and reporting capabilities that allow you to track all business processes, sales and expenses, and sales trends with built-in drill-down, inquiry, and reporting capabilities. Progent's Microsoft Dynamics GP/Great Plains reporting support expertise can enable you to create reports that let you analyze your business more completely, turning uncooked data into valuable business information. Progent is able to enhance your reporting and analytics by providing Crystal Reports consulting, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other development environments in order to offer specialized business software development and web commerce applications that work seamlessly with Microsoft Dynamics GP.
Consultant Cost IT Outsourcing Firms
Consultant Rates Consolidation
Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you are invoiced exclusively for received services. Progent does not impose a higher rate for off-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick solutions so you won't be forced to allow simple problems to fester.
Technical Support Services Cisco RADIUS Security
24 Hour VPN Professionals
Progent’s Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or medium sized company integrate and maintain Cisco’s security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both remote access and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are easy to manage and offer the versatility to evolve with your growing business needs. Progent’s Cisco-Premier network consultants are familiar with Cisco’s comprehensive family of products targeted at preventing information pilfering, virus and worm assaults, Denial of Service attacks, and other threats to your information system. Progent can help you deploy Cisco technology to get safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to establish a central user access control framework for user certification, authorization, and accounting from an easy-to-use Web interface.
Citrix virtual Windows desktops Services
Consult Citrix XenDesktop
Citrix has developed a comprehensive line of platforms that deliver enterprise-class manageability, expandability, and responsiveness for server virtualization and for server-based delivery of virtual Windows desktops and applications. For managing virtualized desktops and applications, Citrix offers XenDesktop and XenApp. For creating and administering virtual servers, Citrix has developed XenServer and Citrix Essentials. Progent's Citrix-certified engineers can assist you to assess the strategic advantages of Citrix virtualization products and can help you design, test, implement, optimize, and maintain Citrix virtualization platforms.
SQL Server 2016 Application Migration Professionals
SQL Server 2016 Application Migration Computer Consultant
Microsoft SQL Server 2016 offers major improvements in speed, capacity, security and compliance, availability, mobile computing integration, plus built-in business intelligence. Innovations include PolyBase for processing SQL and NoSQ databases simultaneously for data warehousing, Jason support, Row-level Security, Mobile Reports, and seamless management of on-premises and cloud-based resources. Progent's Microsoft-certified consultants can provide remote and onsite expertise to assist businesses of all sizes to deploy, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft platforms such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager (SCOM).
Information Technology Support Microsoft Solutions Framework Project Methodology
Small Business IT Consulting Group Microsoft Solutions Framework Project Methodology
Progent’s staff of Microsoft and Cisco Premier consultants average more than a decade of real-world industry experience, at the front lines of IT service, executing a wide range of IT tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This guarantees that you get not only world-class IT help, but also a support engineer with proven methods for applying technical knowledge to resolve real-world network problems rapidly.
UNIX Migration Consultant
UNIX Upgrade Consultant
Progent can assist your business to design and implement a smooth transition from a Sun Solaris-based IT system to a network powered by MS Windows and capable of running Microsoft's powerful office productivity software, commercial applications, and software development platforms. Progent's Solaris, Windows and Cisco consultants and application experts can assist you to preserve your information and minimize business discontinuity by developing an efficient migration strategy that preserves your current assets in Solaris software and infrastructure. UNIX-to-Windows transition consulting services offered by Progent include analysis of existing environment, transition strategy and testing, Microsoft Exchange migration expertise, information and application transition, and server and media migration and economization.
Exchange 2013 Security Professional
Exchange 2013 DLP Consultants
Microsoft Exchange Server 2013 includes major enhancements to the capabilities of Exchange Server 2010 and delivers important innovations as well as a revamped structure. These improvements favorably impact vital facets of IT such as manageability, availability, security, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can assist your organization to understand the potential business benefits of upgrading to Exchange 2013, design an efficient test and rollout strategy, and educate your IT team to maintain your Exchange 2013 environment. Progent can also provide ongoing remote support and management services for Exchange Server 2013.
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