For small companies located in Nashville or anywhere in the state of Tennessee, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided online support to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and business continuity planning.
Progent's online technical support services represent excellent leverage because they have the real-world experience and the sophisticated tools to solve most information system problems quickly. This reduces immediate costs since solutions accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your office. Your company benefits even more in incidental costs by minimizing or eliminating system outages and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives.
Progent's pricing policy for remote support is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to many remote service firms, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for billing do away with situations where quick repairs manage to end up as substantial tabs. Progent's penchant for dealing with technical issues efficiently translates into your business saving cash.
Progent's Online Technical Support Technologies
Over the years, Progent has refined an arsenal of optimized tools and field-tested methodologies which permit the maximum degree of effectiveness for remote help and troubleshooting for small and midsize business information systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's online support team to access your network without compromising system security.
Progent's sophisticated technical support database application includes comprehensive histories for all support that Progent's clients have been provided. Progent's team engineers have the benefit of the specifics of support rendered to each client by every Progent engineer. This database of issues and repairs is stored as a conveniently exploitable proprietary knowledge base that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft make available other massive support databases and permit priority access to manufacturers' internal support staff with the result that Progent's online service experts are able to arrive at the most efficient solutions promptly.
Initiate Remote UNIX/Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To access Progent's phone services in Nashville or anywhere in Tennessee or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for network support, visit Immediate Urgent Support.
Remote Technical Services Offered Progent
Progent's online consulting experts offer advanced credentials in an extensive array of technologies. This broad range of IT skills allows Progent's consultants to manage virtually any emergency that may crop up in a small company network. Certificates held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, CCVP, CCDA and CCDP.
To help companies with mixed-platform networks, Progent also provides the services of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP network security experts, and Information System Security Architecture Professional consultants.
Online support provided by Progent to small businesses in Nashville and throughout the state of Tennessee include:
Special Support Services Available from Progent
UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services address a broad range of information technology including system architecture, email solutions, network and operational security, UNIX and Windows coexistence, VMware technologies for server consolidation and easy management, and migration from legacy applications to current Microsoft Windows or Linux-powered solutions. Progent's group-based approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.
Progent's UNIX/Linux consultants can provide urgent remote help for diagnosing anomalies affecting UNIX/Linux systems based on leading variants of UNIX such as:
Important Linux platforms for which Progent offers expert support include:
- Debian GNU/Linux
Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure professionals, and indicates a consultant's network technology skills at the expert level. CCIEs can handle even the most complex issues surrounding network planning, deployment, maintenance, security, and repair. Cisco qualified CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness because their deep experience allows them to find solutions for even the most intractable problems rapidly. In many cases, less experienced service providers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone access to a CCIE so you can get urgent assistance for severe network problems that are lowering business productivity but are beyond the comfort zone of your local computer support personnel. Progent's CCIE consultants can connect to your environment via the latest on-line support technology in order to perform quick, safe, and economical analysis and repair.
Progent's Cisco CCIEs offer consulting for all of Cisco's market leading selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.
Authorized Windows Experts
Progent's Microsoft-expert remote service professionals offer computer problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support engineers who can help your company with a broad range of technology support services such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 set up,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment expertise,
SharePoint Server application development,
Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials cloud integration.
Progent also can deliver a full array of remote PC desktop support and troubleshooting services such as Microsoft Windows 7 migration help, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP and ISSAP Certified System Security Experts
Progent's qualified CISSP, ISSAP, and CISM security engineers can provide a variety of system protection services that can improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows network against internal or external threats or assist you to recuperate rapidly after a serious breach. Security services available from Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; setting up firewalls; building secure architectures for remote and mobile communication; protecting your email system against spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.
- Hybrid Cloud Solutions
Progent offers expert remote consulting to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent offers the services of seasoned online consulting professionals for special projects that small companies often need. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants required. Progent's experience with these important areas of computer technology enables clients to complete critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
How Your Nashville Company Can Contact Progent's Remote Service Experts
Help Desk Support
Progent's Call Center programs for small organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are a convenient solution for smaller businesses who don't have the money or time to create an internal Call Center but who need fast access to a reliable Help Desk with professional phone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.
Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent extension of your established Call Center organization. Progent's Virtual Call Center can operate as an escalation resource to resolve the most difficult technical issues, or be available in hectic circumstances when your ordinary service providers are too busy.
Progent's Help Desk consulting services can assist you in building an efficient new Call Center or revamping your established organization, identifying or modifying Help Desk Call Center software products to handle the particular demands of your business, or providing temporary phone support personnel to work with your existing Help Desk resources to handle unusually busy events such as software migrations, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network experts provides your clients in Nashville or anywhere in the state of Tennessee immediate contact with a dependable network service group with years of experience providing telephone-based help and online troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center the reputation as a key enabler of company success, and Progent's goal is to solve instead of simply record technical problems.
Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Group provides online and in-depth consulting support and training in special application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, Microsoft Office Project, MS Word, and MS Excel. To read additional information about Progent's consulting, custom development, and training offerings for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Progent's Apple Mac experts can nurture the imaginative aspect of Mac computing by delivering phone-based help support and education in imaging, audio, and motion video. Progent's support professionals offer help in a large selection of Apple Mac programs such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special projects like scanning or digitizing audio or video or establishing an audio/video production studio.
Remote Network Monitoring Services
Progent offers businesses in Nashville, or anywhere in the state of Tennessee, remote network and server monitoring services centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so your IT support is proactive rather than reactive. By detecting potential problems before they cause downtime, remote monitoring can avoid disruptive and expensive network failures. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows systems, or systems that support a variety of platforms.
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area