For small and midsize businesses in Nashville or anywhere in the state of Tennessee, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.
Progent's online support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system problems quickly. Efficient support lowers direct costs because solutions take up fewer billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.
Progent's billing policy for online support is designed to get the most out of your IT service dollar. Progent charges per minute for phone assistance, so you pay just for the support that you actually get. In contrast to typical online service firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast repairs somehow turn into major bills. Progent's skill at handling problems efficiently results in your business saving money.
Progent's Remote Service Tools
Through years of experience, Progent has developed a set of optimized technologies and field-tested methodologies that permit the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to access your environment without breaching network security.
Progent's highly evolved technical support database application includes comprehensive records describing the support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services delivered to every customer by any Progent consultant. This history of anomalies and solutions is stored as a readily retrievable internal database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft permit access to other vast support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting experts can find the most efficient solutions promptly.
Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Nashville or anywhere in Tennessee or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.
Online Support Services Available from Progent
Progent's remote network support professionals have advanced credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's consultants to resolve practically any crisis likely to take place in a small or midsize company network. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.
To help clients with multi-platform networks, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.
Online services available from Progent to customers in Nashville and throughout the state of Tennessee include:
Special Support Services Available from Progent
UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad array of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware technologies for server economization and easy management, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux support engineers can provide emergency phone-based help for troubleshooting problems within UNIX/Linux networks based on leading variants of UNIX including:
Important Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- Silicon Graphics IRIX
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most stubborn problems associated with network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience enables them to solve even the most intractable problems rapidly. In many cases, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can fix in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive urgent support for complex network problems that are impacting business efficiency but are beyond the comfort zone of your local computer maintenance resources. Progent's Cisco CCIE support experts can tie into your environment by means of state-of-the-art on-line support tools to perform quick, secure, and affordable analysis and repair.
Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus VPN technology.
Certified MS Windows Support
Progent's Microsoft-premier remote support professionals can deliver computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help your company with a broad variety of technology support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
MS Exchange 2019 deployment,
MS Exchange 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid deployment expertise,
SharePoint 2019 planning and configuration,
Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring,
Project Server training,
Small Business Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.
CISM and CISSP Certified System Security Professionals
Progent's qualified CISM and CISSP network security engineers offer a variety of system protection services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to clean up rapidly following a damaging breach. Security support services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote support to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the services of seasoned remote consulting experts for special projects that small companies often need. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
How Your Nashville Business Can Contact Progent's Remote Service Professionals
Help Desk Support
Progent's Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who need fast access to an efficient Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.
Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Call Center consulting services can support you in creating an effective new Help Desk or improving your established one, selecting or customizing Help Desk Call Center application software to meet the special requirements of your company, or adding temporary online personnel to supplement your existing Help Desk resources during unusually busy situations like software migrations, major updates, or installing brand new applications.
Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Nashville or anywhere in the state of Tennessee quick communication with a large network service resource with years of experience providing telephone-based support and online diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a key driver of business success, and Progent's target is to fix instead of just document network problems.
Applications Services: Education, Customization, and Integration
Progent's Applications Consulting Team offers online and in-depth engineering support and education in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, MS Word, and Office Excel. To learn additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.
Progent's Mac experts can nurture the artistic facets of Mac systems by offering remote help support and education in graphics, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio or video or setting up an audio/video post production facility.
Online Network Monitoring Support
Progent can provide companies in Nashville, or anywhere in the state of Tennessee, online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your computer support is proactive rather than reactive. By uncovering possible issues before they expand into downtime, remote monitoring can head off stressful and costly service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that support a variety of platforms.
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State