Urgent Online Help for Nashville Tennessee UNIX, Linux, or Solaris NetworksFor small businesses in Nashville Tennessee, Progent offers help for computer systems powered by UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity preparedness.

Progent's online support engineers offer exceptional value because they are equipped with the real-world background and the advanced tools to resolve the majority of network problems rapidly. This reduces immediate expenses because service calls require fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and related losses resulting from business discontinuity, upset clients, idle workers, and distracted management.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you are charged just for the services that you receive. In contrast to typical online support firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing do away with situations where quick solutions manage to end up as large invoices. Progent's skill at handling problems quickly translates into your company saving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies that permit the highest level of effectiveness for remote consulting and troubleshooting for small company computer networks. Progent provides secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN technology permits the experts of Progent's online support team to connect to your company's environment remotely without breaching corporate security.

Progent's advanced customer support reporting application includes detailed histories for the support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support rendered to every Progent client by any Progent consultant. This archive of trouble tickets and fixes is organized as a readily retrievable internal database that allows Progent's online support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close associations with major technology companies including Cisco and Microsoft make available other extensive technical databases and allow quick response from vendors' internal product engineers so Progent's online service specialists can arrive at optimal solutions quickly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Nashville Tennessee or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, visit Immediate Emergency Support.

Remote Network Support Services Offered Progent
Progent's remote technical service engineers offer credentials in an extensive set of technologies. This broad scope of capability allows Progent's engineers to address virtually any problem likely to crop up in a small or midsize company information system. Certificates awarded to Progent consultants in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Professional.

To help clients with mixed-operating system networks, Progent also offers the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional consultants.

Remote technical support services available from Progent to customers in Nashville include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide range of information technology including system infrastructure, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux solutions. Progent's group-oriented methodology for resolving technical problems enables fast escalation, when required, to engineers with appropriate experience to tackle complex scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based help for analyzing problems affecting UNIX/Linux systems powered by leading variants of UNIX such as:

    Important Linux variants for which Progent can provide expert support include:
    • RedHat Linux
    • SUSE Linux
    • Debian GNU/Linux
    • Slackware Linux

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Nashville TennesseeThe Cisco CCIE credential is the highest recognition for network infrastructure engineers, and validates an individual's network technology skills at the expert level. Cisco CCIEs can deal with even the most complex challenges encountered in network planning, integration, maintenance, protection, and repair. CCIEs work on a privileged basis with Cisco's in-house product support engineers in isolating problems with Cisco IOS Software network administration utilities and coming up with workarounds or locating program patches. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise permits them to resolve even the most difficult problems quickly. In many cases, less experienced service providers can struggle for many hours or days with identical problems that a Cisco CCIE can dispose of in a few minutes. Few support providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide fast phone access to a Cisco CCIE so you can receive immediate support for complex network problems that are crippling business efficiency but are beyond the scope of your local network support personnel. Progent's Cisco-qualified CCIE engineers can connect to your environment using the latest remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs offer consulting for all of Cisco's popular family of connectivity devices such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Authorized Windows Experts
    Windows Support for Nashville TennesseeProgent's Microsoft-premier online service experts offer computer repair and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting professionals who can assist you with a wide variety of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, MS Exchange 2019 Server planning and configuration, MS Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Exchange 2010 maintenance, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 design and configuration, Microsoft Teams integration, Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server maintenance, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a full array of online desktop consulting and support services such as Windows 7 migration, upgrading to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Premier System Security Specialists
    CISSP Premier Network Security Professionals for Nashville TennesseeProgent's qualified CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions to bolster the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help you to clean up rapidly following a damaging penetration. Security solutions offered by Progent cover comprehensive network security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm attacks; installing firewalls; building secure techniques for off-site and mobile communication; defending your email system from spam and DHA attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help companies of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that utilize physical resources along with cloud services. To help you to incorporate cloud services with networks, Progent offers a range of cloud migration services such as Microsoft 365 integration solutions with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting professionals for special IT projects that small companies often request. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's special online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support programs for small and midsize companies with environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Standard Help Desk services are intended for small companies who lack the resources to build and maintain an internal Help Desk Call Center but who need quick response from an efficient Help Desk with proficient telephone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the leading professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.

    Progent's Help Desk consulting expertise can guide you in establishing an efficient new Call Center or improving your existing one, identifying or modifying Help Desk Call Center application software to handle the unique requirements of your corporation, or adding occasional phone support staff to work with your internal Help Desk team to handle unusually busy scenarios such as software transitions, mass updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology experts gives your customers in Nashville Tennessee fast assistance from a large technical support group with years of background delivering phone support and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a significant driver of company productivity, and Progent's intent is to fix instead of merely report technical issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team provides remote advanced engineering support and education in key application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and MS Office Excel. To read more information on Progent's consulting, custom programming, and education offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac consultants can promote the creative facets of Apple Mac computing by offering phone-based help services and training in graphics, sound, and motion video. Progent's support professionals offer help in a variety of Macintosh programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs like scanning or digitizing audio or video or setting up an audio/video production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Nashville Tennessee remote network and server monitoring support powered by Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your business so that your IT support is proactive and automated. By anticipating potential issues before they cause downtime, proactive monitoring can ward off disruptive and expensive network crises. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft systems, or environments that incorporate multiple platforms.

How Your Nashville Tennessee Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with UNIX, Linux, Sun Solaris, or macOS and OS X networks, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Onsite IT Consulting
Progent locations in Tennessee State

City Address Phone Link
Chattanooga 633 Chestnut St, #600
Chattanooga, TN 37449
United States
(423) 933-2112 Chattanooga Network Support Services
Knoxville 9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
United States
(865) 364-1222 Knoxville Network Support Services
Memphis 119 S. Main Street, Suite 500
Memphis, TN 38103
United States
(901) 425-0300 Memphis Network Support Services
Nashville 4235 Hillsboro Pike
Nashville, TN 37215
United States
(615) 800-2024 Nashville Network Support Services

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    Progent provides Microsoft Windows 2003 Cluster Server assistance to help your business implement high availability clustered servers designed to provide 100% uptime. Clustered Windows servers for high-availability networks include Windows Cluster Server, SQL Cluster Server, and Exchange Cluster Server. By helping you design zero-downtime clustered server solutions powered by Windows Clustered Server 2003, Progent's Certified Windows engineers make sure that your non-stop server clusters are set up to optimize the competitive advantage of your IT system.

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    The Certified Information Systems Auditor credential is a prestigious qualification that indicates mastery in information system security audit and control. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that consultants undergo a comprehensive test given by the ISACA international professional group. Progent offers the services of a CISA-Premier network security audit professional able to assist businesses in the areas of information systems audit services, IT enforcement, network assets and architecture ROI, information technology support, safeguarding of data assets, and disaster recovery preparedness.

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    Progent's Microsoft-certified experts can provide organizations of all sizes consulting, technical support, and application development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced solution that utilizes web technology for intelligently connecting people, groups and data. SharePoint Server offers a common spot for your workers or clients to access, organize, distribute and interact with useful data, documents, and applications and to interact with one another. SharePoint enables quicker and better decisions, more efficient access across groups and more economical business processes. Windows SharePoint Services connect workers, clients, teams and major tasks with the data they've developed in a manner that makes data easy to find, download and apply. Progent's certified SharePoint consultants can assist your organization to manage your existing SharePoint environment or migrate to the latest version of SharePoint.

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    E-Mail Guard by Postini offers continually upgraded spam and virus filtering, content filtering, and protection from e-mail-borne directory harvesting and DSA attacks. Progent is a Postini partner and service specialist. If your business is too small to purchase for a standard Postini license, you can still have access to Postini's Perimeter Manager technology through Progent's E-Mail Guard anti-spam and antivirus aggregation offering. Progent's expert e-mail security consultants can show you how to develop an email defense strategy that includes spam filtering and anti-virus services and processes.

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    The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 10 years of work in Microsoft integration, assures you success in identifying the edition and set up of Windows 2003 Server that aligns best with your company's goals. Progent can also assist you with designing, installing, managing and troubleshooting powerful IT applications based on Windows Server, and can streamline your migration from Windows 2000 or Microsoft Windows NT.

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    Progent can provide the services of BlackBerry-certified experts who can assist small companies to plan, administer, and troubleshoot BlackBerry solutions affordably and effectively, eliminating the need for an in-house BlackBerry expert and minimizing the expense and distraction of supporting a mobile workforce. Progent's BlackBerry engineers offer in-depth experience cooperating with Progent's Microsoft-expert consultants, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This breadth of expertise, in conjunction with Progent's efficient remote support model, offers small and mid-size companies an efficient option for integrating BlackBerry technology seamlessly into their IT system.

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    Progent's Disaster Recovery/Business Continuity (DR/BC) consultants offer in-depth backgrounds helping small and mid-size organizations to minimize system downtime by offering cost-effective online consulting services for disaster recovery/business continuity (DR/BC) planning, fault-tolerant network infrastructure, backup/restore systems, and non-disruptive system maintenance. Progent's business continuity experts can assist you to develop and test a sensible business continuity plan that aligns with your business goals and IT budget. Progent's disaster recovery specialists can assist you to design, deploy, and support fault-tolerant technologies such as non-stop Internet connectivity, virtualization, fail-over clustering, network load balancing, continual off-site backup, and geographically dispersed hot backup centers.

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    System Center 2016 Operations Manager (SCOM 2016) helps to ensure top performance and maximum uptime for key workloads by providing unified, mixed-platform tracking of IT infrastructure deployed across local datacenters and cloud environments. Progent's consulting group can provide advanced remote and onsite support to assist businesses of all sizes to design, implement, optimize, enhance and troubleshoot Operations Manager 2016 solutions. Progent can assist your company to migrate to Operations Manager 2016 from older versions or from other monitoring platforms, or combine multiple monitoring systems into a cohesive IT management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to incorporate infrastructure based in public clouds including Microsoft Azure and Amazon AWS.

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    E-Mail Guard is Progent's affordable anti-spam and antivirus service that gives small businesses enterprise-quality protection from spam, viruses, directory harvesting, and other forms of email-borne assaults on IT networks. E-Mail Guard is built on Postini's Perimeter Manager, a full suite of web-managed anti-spam and virus defense services that ward off email assaults before they can penetrate the corporate firewall. Perimeter Manager also lets administrators track and manage their email systems, irrespective of server platform, hardware type, or geographic location.

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