For small and midsize companies located in Nashville or anywhere in the state of Tennessee, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, as well as the assistance of CISSP-accredited security engineers to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent leverage because they have the real-world background and the sophisticated tools to resolve the majority of information system issues quickly. Efficient support reduces direct costs since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves additionally in incidental costs by minimizing or avoiding system outages and associated costs stemming from business disruption, upset clients, idle employees, and de-focused management.
Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you receive. In contrast to many remote support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing save you from scenarios where speedy. minor solutions manage to end up as large tabs. Progent's skill at handling technical issues efficiently translates into your company conserving cash.
Progent's Online Support Tools
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which promote the maximum degree of efficiency for online help and repair for small business information networks. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the staff of Progent's online support team to access your company's network remotely without breaching corporate security.
Progent's advanced service database application includes thorough histories describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of services delivered to every customer by any consultant. This archive of trouble tickets and repairs is structured as an easily searchable proprietary database that allows Progent's remote technical experts to share their experiences with the whole team to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft permit access to other extensive technical knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's remote consulting experts are able to determine optimal resolutions in the least time.
Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Nashville or anywhere in Tennessee or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Emergency Support.
Phone-based Network Support Services Provided by Progent
Progent's online technical support experts offer advanced credentials in an extensive array of technologies. This breadth of capability permits Progent's consultants to tackle practically any problem likely to take place in a small company information system. Credentials held by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.
To provide assistance to businesses with multi-operating system networks, Progent also offers the support of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Remote technical services provided by Progent to companies in Nashville and throughout the state of Tennessee include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX/Linux, Solaris, and macOS and OS X online consulting services cover a wide range of computer technology such as system architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from legacy applications to the latest Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical issues promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates repair of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux support engineers can offer emergency phone-based help for resolving anomalies within UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:
Important Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and validates a person's network technology skills at the expert level. CCIEs can handle the most difficult challenges associated with network infrastructure planning, deployment, maintenance, protection, and problem solving. Cisco CCIEs work closely with Cisco's internal engineers in isolating anomalies with IOS network administration tools and developing alternate approaches or locating program updates. CCIEs represent an excellent cost-effectiveness because their depth of expertise permits them to fix even the most difficult problems rapidly. In many cases, less experienced service providers can struggle for hours or even days with identical problems that a Cisco CCIE can resolve in minutes.
Few consulting providers make CCIEs available to help small and mid-size businesses. Progent can provide quick phone contact with a CCIE so you can receive immediate assistance for serious network infrastructure problems that are hurting business productivity but are not within the experience of your ordinary network service group or consultant. Progent's CCIE engineers can interface to your network by means of state-of-the-art remote troubleshooting tools to provide fast, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide assistance with the entire range of Cisco's industry-leading family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice systems, Catalyst family switches, plus Virtual Private Network technology.
Certified Windows Support
Progent's Microsoft-premier online service engineers can provide network troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can help your company with a broad variety of technology support including
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 set up,
Microsoft Exchange 2019 Server integration,
Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange 2010 maintenance,
SharePoint 2016 migration expertise,
SharePoint Server 2019 design and integration,
Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager resource monitoring,
Project Server and Server Online planning,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Progent also can deliver a full array of online PC desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit desktop applications, configuring Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier System Security Specialists
Progent's accredited CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against assaults or help you to recuperate quickly following a serious penetration. Security consulting services offered by Progent include: comprehensive security analysis utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid recuperation from malicious assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide advanced online consulting support to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize physical IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent can provide the services of world-class remote consulting professionals for contract projects that small companies often need. Progent's rates for ongoing consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to execute major projects economically and on time. Progent's special online consulting services include:
How Your Nashville Business Can Contact Progent's Remote Technical Support Experts
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Call Center support services are designed for small organizations who lack the money or time to assemble and manage an internal Help Desk but who want fast access to an effective Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced consultants.
Progentís Help Desk Co-management services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progentís Help Desk Co-management service is a collaborative service desk solution built around the leading professional services automation (PSA) platform for managing service requests, ticketing, ownership, status tracking, and metrics.
Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or enhancing your established organization, evaluating or customizing Call Center software products to address the unique demands of your business, or adding occasional phone support staff to reinforce your internal Call Center team to deal with unusually busy situations like software migrations, mass updates, or installing brand new business software.
Progent's Help Desk staff of seasoned network consultants gives your customers in Nashville or anywhere in the state of Tennessee instant communication with a large support group with extensive experience delivering phone consulting and online diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center perception as a key contributor to company performance, and Progent's policy is to fix and not merely report IT problems.
Business Applications Support: Education, Custom Development, and Problem Solving
Progent's Applications Experts Team can supply remote advanced engineering expertise and training in special business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Word, and MS Excel. To read additional information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the imaginative components of Mac systems by delivering remote help support and training in imaging, sound, and motion video. Progent's support professionals can provide expertise in a large selection of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with specific jobs like scanning or digitizing audio/video or putting together an audio/video production studio.
Online Network Monitoring Support
Progent can provide companies in Nashville, or anywhere in the state of Tennessee, online network monitoring support centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your business so your computer support is proactive and automated. By detecting emerging problems before they expand into crashes, system monitoring can avoid disruptive and costly service crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks based on a mix of operating systems.
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area