For small businesses in Nashville Tennessee, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support services offer exceptional leverage because they are equipped with the practical experience and the advanced technology to solve the majority of network issues rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits additionally with incidental costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you owe just for the support that you receive. Unlike many remote support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast fixes manage to end up as major bills. Progent's skill at dealing with problems efficiently translates into your business spending less money.
Progent's Online Service Tools
Over time, Progent has developed a set of customized technologies and field-proven methodologies that ensure the highest level of efficiency for remote technical support and repair for small company information networks. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to link to your company's network remotely without compromising corporate security.
Progent's powerful technical support database application stores extensive documentation for all support that Progent's clients have received. Progent's team consultants have the benefit of the details of support delivered to each client by every Progent consultant. This database of trouble tickets and solutions is structured as an easily exploitable internal knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online service specialists can arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Nashville Tennessee or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.
Phone-based Technical Services Provided by Progent
Progent's remote consulting experts offer certified skills in an extensive set of disciplines. This breadth of technical skills allows Progent's consultants to handle practically any crisis that may take place in a small or midsize business information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.
To help businesses with mixed-OS networks, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to customers in Nashville include:
Special Consulting Programs Offered by Progent
UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of computer technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware consolidation and simplified management, and migration from older applications to current Microsoft Windows or Linux-based environments. Progent's group-based approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant experience to handle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX/Linux support engineers can provide urgent phone-based help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Major Linux variants for which Progent offers expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Operating System
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
The Cisco CCIE credential is the top accreditation for networking engineers, and indicates an individual's technical skills at the master level. CCIEs can deal with even the most difficult issues associated with network design, installation, administration, protection, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's in-house support staff in isolating anomalies with Cisco IOS network administration tools and developing alternate approaches or identifying program patches. Cisco qualified CCIEs offer excellent value since their broad expertise allows them to resolve even the most difficult problems quickly. In typical instances, less qualified engineers can struggle for many hours or days with identical problems that a Cisco CCIE can resolve in a few minutes.
Few support providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick phone contact with a Cisco CCIE so you can receive urgent support for serious network issues that are hurting business efficiency but are beyond the scope of your local network maintenance resources. Progent's Cisco CCIE consultants can interface to your computer system via the latest on-line troubleshooting technology to perform efficient, safe, and affordable analysis and repair.
Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's industry-leading family of networking devices including PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network products.
Authorized MS Windows Expertise
Progent's Microsoft-certified online service engineers offer network repair and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist you with a broad range of platform support such as
Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 installation,
MS Exchange Server 2019 integration,
MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting,
SharePoint 2019 planning and deployment, Microsoft Teams planning and integration, Skype for Business Server planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) network monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition offers a broad range of online desktop support services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
CISSP and ISSAP Certified System Security Specialists
Progent's qualified CISSP and ISSAP network security engineers offer a range of security services to bolster the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to clean up rapidly after a serious breach. Security services offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; setting up firewalls; establishing secure techniques for off-site and mobile access; protecting your email infrastructure against viruses, spam and DHA attacks; and establishing 24x7 proactive monitoring.
- Hybrid Cloud Integration
Progent offers expert remote consulting support to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of background delivering advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives on schedule and affordably.
Progent offers the services of seasoned remote consulting experts for special IT projects that small companies frequently need. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of information technology enables customers to complete critical projects economically and on time. Progent's project-based online engineering solutions include:
How Your Nashville Tennessee Company Can Contact Progent's Online Technical Support Experts
Call Center Services
Progent's Call Center programs for small businesses with networks that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Standard Help Desk services are a convenient solution for smaller organizations who don't have the money or time to assemble and manage an internal Help Desk but who want quick communication with a dependable Help Desk Call Center with professional phone assistance as well as the available expertise to escalate complex tasks to high-level consultants.
Progentís Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or improving your established one, evaluating or enhancing Call Center application software to meet the unique requirements of your company, or providing temporary online personnel to work with your internal Help Desk team to handle demanding events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Nashville Tennessee rapid assistance from a dependable technical support resource with extensive experience offering telephone-based support and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a crucial driver of business efficiency, and Progent's policy is to resolve and not simply track IT problems.
Applications Services: Training, Development, and Problem Solving
Progent's Applications Experts Group can supply online and in-depth engineering expertise and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, Project, Microsoft Word, and Office Excel. For additional information on Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Progent's Mac professionals can nurture the artistic aspect of Mac systems by delivering remote help support and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or setting up an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Nashville Tennessee remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By anticipating emerging issues before they evolve into full-scale emergencies, remote monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by a combination of operating systems.
To contact Progent about emergency online support with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State