For small businesses in Nashville Tennessee, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Microsoft Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, plus the services of CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.
Progent's online support services offer exceptional leverage because they are equipped with the practical experience and the advanced technology to solve the majority of network issues rapidly. Efficient support reduces immediate costs because service calls require fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your company benefits additionally with incidental costs by minimizing or avoiding network outages and associated losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives.
Progent's pricing model for online help is designed to get the most out of your IT service dollar. Progent charges by the minute for phone assistance, so you owe just for the support that you receive. Unlike many remote support companies, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing avoid scenarios where fast fixes manage to end up as major bills. Progent's skill at dealing with problems efficiently translates into your business spending less money.
Progent's Online Service Tools
Over time, Progent has developed a set of customized technologies and field-proven methodologies that ensure the highest level of efficiency for remote technical support and repair for small company information networks. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to link to your company's network remotely without compromising corporate security.
Progent's powerful technical support database application stores extensive documentation for all support that Progent's clients have received. Progent's team consultants have the benefit of the details of support delivered to each client by every Progent consultant. This database of trouble tickets and solutions is structured as an easily exploitable internal knowledge base that allows Progent's remote support engineers to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced accreditations and close associations with important technology companies including Cisco and Microsoft make available other extensive support knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's online service specialists can arrive at the most efficient solutions in the least time.
Start Receiving Online UNIX, Linux, Sun Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote services in Nashville Tennessee or to learn more about Progent's online support programs, call Progent at
Phone-based Technical Services Provided by Progent
Progent's remote consulting experts offer certified skills in an extensive set of disciplines. This breadth of technical skills allows Progent's consultants to handle practically any crisis that may take place in a small or midsize business information system. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.
To help businesses with mixed-OS networks, Progent also offers the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional engineers.
Phone-based support services Offered by Progent to customers in Nashville include:
Progent's UNIX/Linux support engineers can provide urgent phone-based help for analyzing anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:
Progent in addition offers a broad range of online desktop support services such as Microsoft Windows 7 migration, moving to 64-bit desktop software, integrating Office 2010, and automating Business Desktop Deployment.
Progent’s Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progent’s Help Desk sharing service is a collaborative service desk solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or improving your established one, evaluating or enhancing Call Center application software to meet the unique requirements of your company, or providing temporary online personnel to work with your internal Help Desk team to handle demanding events like software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced information technology professionals offers your clients in Nashville Tennessee rapid assistance from a dependable technical support resource with extensive experience offering telephone-based support and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to give the Call Center recognition as a crucial driver of business efficiency, and Progent's policy is to resolve and not simply track IT problems.
Progent's Mac professionals can nurture the artistic aspect of Mac systems by delivering remote help support and education in imaging, audio, and motion video. Progent's support professionals can provide assistance in a large selection of Macintosh creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or setting up an audio/video production studio.
Remote Network Monitoring Support
Progent offers businesses in Nashville Tennessee remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By anticipating emerging issues before they evolve into full-scale emergencies, remote monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by a combination of operating systems.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
City | Address | Phone | Link |
Chattanooga | 633 Chestnut St, #600 Chattanooga, TN 37449 United States |
(423) 933-2112 | Chattanooga Network Support Services |
Knoxville | 9111 Cross Park Drive, Suite D200 Knoxville, TN 37923 United States |
(865) 364-1222 | Knoxville Network Support Services |
Memphis | 119 S. Main Street, Suite 500 Memphis, TN 38103 United States |
(901) 425-0300 | Memphis Network Support Services |
Nashville | 4235 Hillsboro Pike Nashville, TN 37215 United States |
(615) 800-2024 | Nashville Network Support Services |