For small and midsize businesses in Nashville Tennessee, Progent provides support for information systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to help with high-level security design and disaster recovery planning.
Progent's remote technical support engineers represent excellent leverage due to the fact that they have the practical experience and the advanced tools to resolve most information system issues rapidly. This reduces immediate costs since service calls take up a smaller number of chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization benefits even more in incidental expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management.
Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the support that you receive. Unlike typical online support organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from scenarios where fast solutions somehow end up as big tabs. Progent's penchant for dealing with problems quickly translates into your business conserving cash.
Progent's Online Support Tools
Through years of experience, Progent has fine tuned an array of customized tools and proven methodologies which allow the highest level of efficiency for remote help and repair for small business computer networks. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to communicate with your computer system without compromising network security.
Progent's highly evolved technical support reporting application includes thorough documentation for all support that Progent's customers have been provided. Progent's staff engineers have the benefit of the records of services delivered to each Progent client by any Progent engineer. This database of trouble tickets and fixes is organized as a conveniently searchable internal database that enables Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's high-level accreditations and working relationships with major technology companies including Cisco and Microsoft permit access to other vast support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote consulting specialists can determine optimal resolutions promptly.
Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's phone services in Nashville Tennessee or to find out additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.
Online Technical Services Provided by Progent
Progent's remote consulting engineers have certified skills in an extensive array of disciplines. This breadth of technical skills allows Progent's consultants to handle practically any crisis that may take place in a small business network. Certificates awarded to Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.
To support customers with multi-operating system environments, Progent also offers access to consultants with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.
Phone-based technical support services provided by Progent to clients in Nashville include:
Special Consulting Services Offered by Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide range of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified administration, and transitioning from older systems to current MS Windows or Linux solutions. Progent's group-based methodology for resolving network problems enables fast escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can provide emergency phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX such as:
Major Linux variants for which Progent can provide expert support include:
- macOS and OS X
- Sun Solaris
- IBM AIX OS
- HP-UX (Hewlett Packard UNIX)
- Berkeley UNIX (BSD)
- RedHat Linux
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the premier recognition for network professionals, and certifies a consultant's technical skills at the expert level. Cisco qualified CCIEs can resolve even the most stubborn problems associated with network design, integration, management, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS Software network management tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer excellent value because their deep experience allows them to solve the most complex problems quickly. In typical instances, less seasoned consultants can wrestle for hours or even days with identical problems that a Cisco CCIE can dispose of in a few minutes.
Few support organizations make Cisco-qualified CCIEs available to support small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get urgent help for serious network problems that are hurting business efficiency but are not within the experience of your local computer service personnel. Progent's Cisco CCIE consultants can connect to your environment via state-of-the-art on-line support technology to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco CCIEs can provide consulting for all of Cisco's industry-leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Support
Progent's Microsoft-premier remote service experts can provide network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of consulting professionals who can assist your company with a wide variety of technology support including
Windows Server 2012 R2 integration,
Windows Server 2008 set up,
Microsoft Exchange 2019 planning and configuration,
MS Exchange 2016 migration, Microsoft Exchange 2013 integration,
Exchange Server 2010 monitoring and support,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint 2019 planning and integration, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and programming, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server and Server Online planning,
SBS Server support, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition can deliver a wide range of online PC desktop support services such as Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISSP, ISSAP, and CISM security consultants can provide a range of security services that can improve the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help your company to recuperate quickly following a damaging penetration. Security services offered by Progent include: thorough network security audits utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from malicious attacks; integrating firewalls; building safe architectures for remote and mobile communication; defending your messaging system from spam and directory harvest attacks; and instituting round-the-clock network monitoring.
- Hybrid Cloud Solutions
Progent can provide advanced remote support to help companies of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid architectures that combine on-premises IT assets along with public cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses frequently request. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based online engineering solutions include:
How Your Nashville Tennessee Business Can Contact Progent's Online Service Professionals
Help Desk Call Center Expertise
Progent's Help Desk support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Standard Help Desk support services are well suited for smaller companies who lack the resources to support an in-house Call Center but who want fast communication with an efficient Help Desk with professional telephone assistance as well as the available expertise to escalate the most challenging problems to high-level consultants.
Progentís shared Help Desk services allow your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of certified technical support engineers and matter experts (SMEs). Progentís Help Desk sharing service is a collaborative support solution built around the top PSA tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting support can guide you in establishing an effective new Call Center or revamping your existing one, evaluating or modifying Call Center application software to address the particular requirements of your company, or adding occasional online staff to reinforce your internal Help Desk Call Center team during high-demand events such as software transitions, major upgrades, or installing brand new applications.
Progent's Help Desk Call Center team of experienced network consultants provides your workers in Nashville Tennessee fast communication with an effective technical support group with extensive experience delivering telephone-based support and online troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center recognition as a crucial enabler of business performance, and Progent's intent is to resolve rather than just annotate IT issues.
Applications Support: Education, Development, and Troubleshooting
Progent's Applications Consulting Team offers online and in-depth consulting expertise and education in special application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including Microsoft CRM, Project, Word, and Microsoft Office Excel. To read more on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac professionals can promote the artistic elements of Mac environments by providing phone-based consulting services and education in imaging, audio, and video. Progent's support professionals can provide assistance in a range of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special projects like scanning or digitizing audio/video or configuring an audio/video post production studio.
Online Network and Server Monitoring Services
Progent can provide companies in Nashville Tennessee remote network monitoring support centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to suit your environment so that your computer maintenance is proactive and automated. By exposing looming trouble spots before they grow into network outages, automated monitoring can head off inconvenient and costly network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft systems, or environments powered by multiple operating systems.
To contact Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or macOS and OS X environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or visit Contact Progent.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State