Immediate Remote Technical Support for Nashville UNIX, Linux, or Solaris NetworksFor small and midsize businesses in Nashville or anywhere in the state of Tennessee, Progent provides support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and disaster recovery preparedness.

Progent's online support services represent exceptional leverage due to the fact that they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system problems quickly. Efficient support lowers direct costs because solutions take up fewer billable minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in incidental expenses by minimizing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for online support is designed to get the most out of your IT service dollar. Progent charges per minute for phone assistance, so you pay just for the support that you actually get. In contrast to typical online service firms, Progent imposes no service activation charge or minimum job duration. Progent's per-minute billing unit and clean model for pricing avoid scenarios where fast repairs somehow turn into major bills. Progent's skill at handling problems efficiently results in your business saving money.

Progent's Remote Service Tools
Through years of experience, Progent has developed a set of optimized technologies and field-tested methodologies that permit the maximum degree of effectiveness for remote consulting and troubleshooting for small and midsize business computer systems. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN connectivity enables the experts of Progent's Technical Response Center to access your environment without breaching network security.

Progent's highly evolved technical support database application includes comprehensive records describing the support that Progent's customers have received. Progent's authorized service personnel have access to the specifics of services delivered to every customer by any Progent consultant. This history of anomalies and solutions is stored as a readily retrievable internal database that allows Progent's remote support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and working relationships with key technology companies such as Cisco and Microsoft permit access to other vast support databases and permit quick response from manufacturers' in-house support staff so Progent's remote consulting experts can find the most efficient solutions promptly.

Get Online UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Nashville or anywhere in Tennessee or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.

Online Support Services Available from Progent
Progent's remote network support professionals have advanced credentials in an extensive set of products and technologies. This wide range of technical skills enables Progent's consultants to resolve practically any crisis likely to take place in a small or midsize company network. Certificates earned by Progent support experts in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To help clients with multi-platform networks, Progent also provides the support of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Online services available from Progent to customers in Nashville and throughout the state of Tennessee include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X online support services cover a broad array of computer technology such as network infrastructure, messaging solutions, network and operational security, UNIX and Windows integration, VMware technologies for server economization and easy management, and transitioning from legacy applications to current Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide emergency phone-based help for troubleshooting problems within UNIX/Linux networks based on leading variants of UNIX including:

    • macOS and OS X
    • Sun Solaris
    • IBM AIX OS
    • HP-UX (Hewlett Packard UNIX)
    • Berkeley UNIX (BSD)
    • SCO
    • Silicon Graphics IRIX
    Important Linux variants for which Progent can provide expert support include:
    • RedHat
    • SUSE Linux
    • Debian-GNU
    • Slackware Linux

  • Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
    Cisco CCIE Consultants for Nashville, TennesseeThe Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure engineers, and indicates a consultant's technical knowledge at the expert level. Cisco CCIEs know how to resolve the most stubborn problems associated with network infrastructure design, deployment, maintenance, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating anomalies with IOS network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience enables them to solve even the most intractable problems rapidly. In many cases, less qualified consultants can struggle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive urgent support for complex network problems that are impacting business efficiency but are beyond the comfort zone of your local computer maintenance resources. Progent's Cisco CCIE support experts can tie into your environment by means of state-of-the-art on-line support tools to perform quick, secure, and affordable analysis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading selection of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst family switches, plus VPN technology.

  • Certified MS Windows Support
    Microsoft Windows Support for Nashville, TennesseeProgent's Microsoft-premier remote support professionals can deliver computer problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can help your company with a broad variety of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2019 deployment, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server 2016 migration and hybrid deployment expertise, SharePoint 2019 planning and configuration, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and automating desktop configuration.

  • CISM and CISSP Certified System Security Professionals
    CISSP Certified System Security Specialists for Nashville, TennesseeProgent's qualified CISM and CISSP network security engineers offer a variety of system protection services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows environment against internal or external threats or assist your company to clean up rapidly following a damaging breach. Security support services offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; fast recuperation from virus and worm assaults; setting up firewalls; building secure techniques for off-site and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote support to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration expertise. Progent has more than two decades of background providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small companies often need. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special fields of information technology allows clients to complete major projects economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Support
    Progent's Call Center service offerings for small organizations with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Standard Call Center support services are a convenient solution for smaller organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who need fast access to an efficient Call Center with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís shared Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's large roster of veteran desktop support technicians and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) platform for managing service requests, ticketing, responsibility, progress tracking, and metrics.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk or improving your established one, selecting or customizing Help Desk Call Center application software to meet the special requirements of your company, or adding temporary online personnel to supplement your existing Help Desk resources during unusually busy situations like software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced network professionals offers your customers in Nashville or anywhere in the state of Tennessee quick communication with a large network service resource with years of experience providing telephone-based support and online diagnostics for computer environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center recognition as a key driver of business success, and Progent's target is to fix instead of just document network problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting Team offers online and in-depth engineering support and education in specific application areas including ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications such as CRM, MS Project, MS Word, and Office Excel. To learn additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Mac experts can nurture the artistic facets of Mac systems by offering remote help support and education in graphics, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like capturing or digitizing audio or video or setting up an audio/video post production facility.

    Online Network Monitoring Support
    Progent can provide companies in Nashville, or anywhere in the state of Tennessee, online network monitoring services centered around Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your computer support is proactive rather than reactive. By uncovering possible issues before they expand into downtime, remote monitoring can head off stressful and costly service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or networks that support a variety of platforms.

How Your Nashville Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based support with UNIX, Linux, Solaris, or macOS and OS X networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.

Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.

Onsite IT Consulting
Progent locations in Tennessee State

City Address Phone Link
Chattanooga 633 Chestnut St, #600
Chattanooga, TN 37449
423-933-2112 Chattanooga Network Support Services
Knoxville 9111 Cross Park Drive, Suite D200
Knoxville, TN 37923
865-364-1222 Knoxville Network Support Services
Memphis 119 S. Main Street, Suite 500
Memphis, TN 38103
901-425-0300 Memphis Network Support Services
Nashville 6688 Nolensville Rd
Brentwood, TN 37027
615-800-2024 Nashville Network Support Services

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    Hosting for Exchange Consulting Services

    Progent's Exchange Hosting and Management Services offer a world-class data center with backed-up electrical and environmental control systems, round-the-clock staffed security and operations center, and fault-tolerant access to Internet backbone service companies. Hosted Microsoft Exchange servers are configured as virtual machines for service continuity, smooth expandability, and fast restoration. Progent's services feature integration with your network, connectivity with handheld computing products, automated tracking of efficiency and security, spam filtering, patch and service pack control, Help Desk Call Center support, per-day backup, and comprehensive messaging administration services.

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    Top Dynamics GP Enterprise Reporting Development Firm

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    Information Technology Consulting VoIP Phone System

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    Progent's certified Office Excel and Office 365 Excel consultants offer a wide variety of online support services to help your organization to design, program, test, deploy, manage, and debug business applications powered by any release of Microsoft Excel, including Excel 2016 and Office 365 Excel. Progent can help you to migrate your existing Excel applications to the latest releases of Excel, support Excel on Apple iOS-powered iPhones and iPads and Google Android phones and tablets, and resolve compatibility issues between different releases of Office Excel. Progent can provide on-demand support to clients looking for a fast solution to a specific issue related to Office Excel and Progent can also provide comprehensive project management support for upgrading or developing mission-critical applications based on Excel. Progent's cost-effective webinar training for Excel can be custom tailored to meet the needs of individual users or groups.

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    Windows Server Essentials is a value-priced, versatile platform that allows small organizations to make the move from the older physical in-house datacenter to the contemporary hybrid networking model that includes local and virtualized cloud-hosted resources. Progent's consultants can provide cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent can assist you to assess the potential business advantages of moving to Essentials and adopting a hybrid on-premises/cloud-based design for your computing environment. Progent can provide comprehensive project management to help you plan and execute an efficient migration to Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. Progent can also provide ongoing consulting, troubleshooting, and customized training.

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    Progent's consultants offer Mac users a range of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Entourage and email expertise, network protection services, and one-on-one education. Progent can assist clients to upgrade to macOS from OS X or earlier editions of OS X and Progent can offer help with macOS and Mac OS X applications. Progent's specialists in Apple technology can also assist you with Apple iPhone support and iPad synchronization, or moving to Apple's iCloud services. For business networks based exclusively on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the difficulty of designing, configuring and supporting a network infrastructure that is reliable, safe, fast and aligned with your company's objectives.

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    Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft premier experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with colleagues who run Microsoft Outlook. With Microsoft Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can coexist, enabling Mac users to get and transmit email, search the GAL, copy addresses, synchronize calendars, and alert fellow workers to conferences with your Microsoft Exchange account. Progent will verify that your Microsoft Server is properly set up and that WebDAV and Outlook Web Access are enabled. Progent also can provide customized onsite Entourage education.

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    Progent's Jabber consultants offer online or onsite support to assist organizations of any size to design, implement, manage, update or troubleshoot Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide advanced expertise for the products, technologies and services that go into building an end-to-end Jabber solution such as Cisco network appliances and management tools, Microsoft Office 365 apps, Windows and Mac computers, iOS and Android smartphones, SIP interfaces, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX systems, business continuity, and the many other components of a cohesive collaboration solution.

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    Progent offers the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization defines the core capabilities and worldwide standards of performance that IT security managers are required to learn. It provides executive management the assurance that consultants who have qualified for their CISM credential possess the experience and capability to provide efficient security administration and consulting services.

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    Cisco has developed a full product line of routers including appliances designed to provide the security, bandwidth, and availability required by customers from branch offices to global enterprises. Cisco routers include support for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Progent can show you how to choose and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it economical to grow as you add new users, start new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS platform, including Cisco's 800 series of small business VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for the network core, plus older 1700 and 2600 Series Routers.

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    Cisco Cisco Unified Communications Manager (Unified CM), originally named CallManager, is the heart of Cisco's communications and collaboration solution. Unified Communications Manager and Cisco Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating tightly with unified messaging applications such as Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's Cisco-certified consultants can deliver efficient and budget-friendly remote and on-premises support to help businesses of any size to build and administer CUCM deployments by providing Cisco Unified Communications Manager integration and technical support services that add maximum productivity. Progent's consultants can help with any facet of CUCM support and troubleshooting in areas that include integrating VoIP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying ISR G2 routers with CUBE support, creating UCS server clustering solutions for survivability, capacity planning, and integration with Exchange and Skype for Business.

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    Progent's Microsoft certified engineers offers remote and on-premises consulting services to help you to administer, support, and repair computers powered by Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide expertise with change management, network security, disaster recovery, online access, smartphone and tablet integration, wireless network design, and remote system monitoring and alerts.

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    Lync Server 2013, renamed Skype for Business, allows organizations of any size to create a manageable and secure communications ecosystem that supports the modern BYOD computing model with IM, presence, audio/video and web meetings with app sharing, as well as IP and PSTN telephony across a wide assortment of desktop and handheld endpoints. Progent's Microsoft-certified Lync 2013 consultants and system architects can help your company to evaluate the business benefits of Lync Server 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or mixed topology suitable for your current and future plans, deploy Lync Server 2013 so as to speed up your return on investment, and provide live webinar and on-premises training to your management staff and users. Progent offers in-depth expertise in key pieces of a Lync Server 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Office 365 apps such as Outlook and PowerPoint.

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    Microsoft SQL Server 2014 incorporates major enhancements in critical areas including speed, availability, security, and cloud readiness. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory capability that works seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises consulting services including system design, configuration, management, troubleshooting, and software development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment.

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