For small businesses in Nashville or anywhere in Tennessee, Progent offers help for networks based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote support to companies in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and business continuity planning.
Progent's online technical support engineers represent excellent value due to the fact that they have the practical background and the sophisticated tools to resolve most information system issues rapidly. Efficient support reduces direct costs since solutions take up fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives.
Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you are invoiced just for the support that you actually get. Unlike many online service organizations, Progent imposes no initialization charge or minimum job duration. Progent's one-minute billing unit and simple model for billing do away with situations where quick repairs manage to end up as large bills. Progent's penchant for disposing of technical issues efficiently translates into your company spending less money.
Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of optimized technologies and field-tested processes that permit the highest level of effectiveness for remote engineering help and troubleshooting for small and midsize company IT systems. Progent provides secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to access your system remotely without violating corporate security.
Progent's highly evolved technical support reporting application includes comprehensive records of the service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of assistance rendered to every Progent customer by every Progent consultant. This history of issues and repairs is organized as a readily retrievable support knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support improves daily. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft make available additional vast technical support knowledge bases and allow priority response from manufacturers' in-house support staff so Progent's remote service experts are able to arrive at the best resolutions in the least time.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone support in Nashville or anywhere in Tennessee or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for IT help, visit Immediate Emergency Support.
Phone-based Technical Support Services Available from Progent
Progent's remote support engineers possess certified skills in an extensive array of products and technologies. This broad range of technical skills enables Progent's consultants to handle virtually any crisis likely to occur in a small or midsize business network. Certificates held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional (CCVP), CCDA and CCDP.
To provide assistance to businesses with mixed-platform networks, Progent also offers the services of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.
Online services provided by Progent to customers in Nashville and anywhere in the state of Tennessee include:
Additional Consulting Programs Available from Progent
UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote support services address a wide spectrum of information technology including system infrastructure, email solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy management, and transitioning from older systems to the latest MS Windows or Linux-based solutions. Progent's group-based approach to resolving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle complex situations. This expedites repair of critical problems, reduces network downtime, and cuts service costs.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:
Important Linux platforms for which Progent can provide expertise include:
- macOS and OS X
- Sun Solaris
- IBM AIX Open UNIX
- SCO UNIX
- Silicon Graphics IRIX (SGI/IRIX)
- RedHat Linux
- SUSE Linux
- Slackware Linux
Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
The Cisco CCIE credential is the premier accreditation for network infrastructure consultants, and indicates a consultant's networking knowledge at the expert level. Cisco CCIEs know how to handle the most complex issues associated with network planning, deployment, management, security, and problem solving. CCIEs operate closely with Cisco's in-house support staff in analyzing problems with IOS network administration tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs provide exceptional value since their deep experience enables them to fix the most intractable problems rapidly. In typical cases, less qualified service providers can struggle for hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes.
Few support providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers quick phone access to a Cisco authorized CCIE so your company can get immediate support for severe network infrastructure issues that are crippling business productivity but are outside the comfort zone of your ordinary IT maintenance personnel. Progent's CCIE consultants can tie into your environment by means of advanced remote support technology to perform efficient, secure, and affordable diagnosis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's top-selling family of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Experts
Progent's Microsoft-expert remote support engineers can provide computer repair and IT support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of support engineers who can assist your company with a wide variety of platform support such as
Windows Server 2012 R2 integration,
Windows Server 2008 R2 installation,
Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint Server 2013 design,
Microsoft Skype for Business Server migration consulting, Microsoft Lync Server integration and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming, and SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a wide range of remote desktop support services including Microsoft Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and streamlining desktop configuration.
CISSP, ISSAP, and CISM Premier Network Security Engineers
Progent's qualified CISSP and ISSAP security consultants can provide a variety of system protection services to enhance the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or help your company to recuperate quickly after a serious breach. Security consulting services offered by Progent cover comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from malicious assaults; integrating firewalls; building safe techniques for remote and mobile communication; securing your email system against viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
- Hybrid Cloud Integration
Progent can provide expert remote consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses often request. Progent's charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
How Your Nashville Business Can Contact Progent's Remote Support Professionals
Call Center Services
Progent's Help Desk programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for smaller companies who lack the budget to build and maintain an internal Help Desk Call Center but who need fast response from an effective Call Center with proficient phone support plus the technical depth to escalate complex tasks to advanced engineers.
Progentís Virtual Help Desk is intended for bigger companies and operates as a seamless extension of your existing Helpdesk team. Progent's Virtual Help Desk can operate as an escalation option to resolve the toughest computer system problems, or be available in hectic circumstances when your ordinary service providers are overwhelmed.
Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk Call Center or enhancing your established organization, identifying or modifying Help Desk software to meet the particular needs of your business, or providing occasional online staff to supplement your internal Call Center group to deal with high-demand scenarios like software migrations, mass updates, or installing new business software.
Progent's Help Desk Call Center staff of veteran network consultants gives your computer users in Nashville or anywhere in the state of Tennessee immediate communication with a dependable network service group with years of experience delivering telephone-based support and remote diagnostics for computer environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Call Center the reputation as a key enabler of business success, and Progent's intent is to fix rather than merely record technical issues.
Business Applications Support: Training, Custom Development, and Integration
Progent's Applications Experts Team offers online advanced consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Excel. For more about Progent's expertise, custom programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Mac consultants can promote the imaginative aspect of Mac computing by providing remote consulting support and training in graphics, audio, and motion video. Progent's support professionals can provide expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also help you with special jobs such as capturing or digitizing audio or video or setting up an audio/video post production studio.
Online Network Monitoring Support
Progent offers companies in Nashville, or anywhere in the state of Tennessee, remote network monitoring services based on Microsoft Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they grow into crashes, system monitoring can ward off disruptive and expensive service breakdowns. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Windows environments, or systems that incorporate a mix of operating systems.
To contact Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area