Fast and Affordable Remote Support for Nashville Information Networks
For businesses located in Nashville or anywhere in Tennessee, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Certified engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.
Progent's online technical support engineers offer excellent value because they have the practical experience and have access to the sophisticated tools required to resolve most information system issues rapidly. This lowers immediate costs since solutions require fewer billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by minimizing or avoiding network outages and related costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting experience is especially important for businesses that are dependent on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.
Progent's pricing policy for online help is structured to leverage your network support dollar. Progent charges per minute for phone assistance, so you pay just for the support that you actually get. Unlike many remote service organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where quick fixes somehow end up as major tabs. Progent's penchant for dealing with technical issues quickly means your business saves money.
Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of optimized technologies and field-tested processes that promote the maximum level of efficiency for remote consulting and repair for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's Technical Response Center to link to your company's network without violating network security.
Progent's proven customer support reporting application stores extensive histories describing the support that Progent's clients have received. Progent's authorized service personnel have the benefit of the specifics of services provided to each Progent customer by any Progent consultant. This database of issues and solutions is stored as an easily searchable support database that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's advanced accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional vast technical support databases and allow fast response from vendors' in-house support staff so Progent's online service specialists can come up with the most efficient resolutions quickly.
Online support offered by Progent to companies in Nashville and anywhere in the state of Tennessee include:
Certified Microsoft Windows Expertise
Progent's Microsoft-premier remote support engineers can deliver computer system repair and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the assistance of consulting professionals who can assist you with a broad range of technology support services such as
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange Server 2016 migration, Exchange 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server 2013 application development, SharePoint Server 2016 migration and hybrid integration support, Microsoft Skype for Business migration consulting, Microsoft Lync Server integration, and Microsoft Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2017 expertise,
SQL Server 2016 integration and development and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Application Development and Troubleshooting,
SBS Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also offers a wide array of cost-effective desktop consulting and support services to help your business to deploy, configure, troubleshoot, and manage workstations and laptops powered by Microsoft Windows. Progent's PC desktop consulting services cover areas such as offering Microsoft Windows 10 migration help as well as System Center 2012 Configuration Manager (SCCM 2012) planning and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to streamline the management of your PCs and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network infrastructure consultants, and validates an individual's networking knowledge at the expert level. Cisco-qualified CCIEs can deal with the most stubborn problems occurring in network infrastructure design, installation, management, compliance, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with IOS network administration utilities and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value since their broad experience permits them to find solutions for problems quickly. In many cases, less qualified engineers can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE consultants can interface to your network via state-of-the-art remote troubleshooting tools in order to provide fast, safe, and affordable analysis and repair.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area
Progent's Cisco-qualified CCIEs offer assistance with all of Cisco's popular selection of networking appliances by offering consulting services that include:
CISSP and ISSAP Certified Network Security Specialists
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity experts can provide a variety of system protection solutions that can improve the immunity of your Windows, Apple macOS and OS X, Linux network against internal or external threats or assist your company to recover rapidly after a damaging penetration. Security services available from Progent cover comprehensive data security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from virus and worm assaults; setting up firewalls; establishing safe techniques for off-site and mobile access; protecting your email system from viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.
Progent can provide advanced online consulting support to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange,
Microsoft Azure hybrid cloud design and deployment services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable runbook for restoring services quickly following an outage. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to plan, configure, test and administer a DR solution powered by VMware SRM.
Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite tools for managing private and hybrid cloud solutions that provide maximum uptime, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to help your organization to create a fully virtualized Software Defined Data Center that can be provisioned or re-purposed in minutes and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide phone-based consulting services to cover a broad array of information technologies such as network architecture, messaging solutions, system and operational security, plus UNIX/Linux and Microsoft Windows coexistence. For server hardware economization and simplified management in networks that include Linux-based systems with Windows, Progent can provide VMware consulting and Citrix support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-powered solutions. Progent's team-oriented methodology for solving network issues promotes fast escalation, when required, to engineers with task-relevant expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.
Progent's UNIX and Linux support engineers can offer emergency remote assistance troubleshooting anomalies within UNIX/Linux systems based on leading variants of UNIX including:
Apple Mac OS X
IBM AIX OS
Berkeley UNIX (BSD)
Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, visit Email Guard spam and content filtering.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and higher availability. See more about Progent's ProSight Network Audits IT infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Consulting Programs Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants required. Progent's background in these important areas of information technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:
How Your Nashville Business Can Contact Progent's Online Service Experts
Help Desk Expertise
Progent's Help Desk support alternatives for organizations with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for businesses who lack the resources to support an in-house Help Desk Call Center but who want fast response from a dependable Help Desk with professional phone assistance as well as the expertise to escalate the most challenging tasks to high-level consultants.
Progentís Virtual Call Center is designed for bigger companies and serves as a transparent supplement to your established Call Center resources. Progent's Virtual Help Desk can serve as a an escalation option to handle complex network issues, or be available in those instances when your regular service providers are swamped.
Progent's Help Desk team of experienced network professionals offers your computer users in Nashville or anywhere in the state of Tennessee instant assistance from a dependable technical support resource with substantial experience offering telephone-based help and online diagnostics for networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center recognition as a significant enabler of company productivity, and Progent's target is to fix and not simply annotate IT issues.
- Business Applications Support: Education, Customization, and Problem Solving
Progent's Applications Experts Team offers online advanced engineering support and training in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Office 365 Word, and Office 365 Excel. To read more information about Progent's expertise, custom development, and education services, see Progent's Business Application Experts Group.
- Centralized and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring and Reporting Support
Progent offers businesses in Nashville, or anywhere in the state of Tennessee, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager for your business so that your IT support is proactive rather than reactive. By spotting possible problems before they cause downtime, remote monitoring can head off disruptive and expensive information system failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments powered by a combination of operating systems.
To get in touch with Progent about urgent phone-based expertise with Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent.
For companies and new ventures in Nashville or anywhere in the state of Tennessee, Progent's online network support specialists can deliver professional and affordable system support whenever your business needs it. Long experience providing remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to repair computer problems rapidly while eliminating the cost and lost productivity associated with on-site service calls.
Even if your Nashville business works with a local freelance consultant or maintains a full time organization that know how to handle typical network problems, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent virtual expansion of your local resources in cases when your usual service personnel either lack the availability or the knowledge to fix sudden system crises or especially tough integration problems.
Details of Progent's Online Network Services for Nashville
Progent's online help, remote repair, system security consulting, and system administration services offer businesses in Nashville or anywhere in the state of Tennessee unparalleled leverage for your IT budget. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can provide your company world class IT support while allowing you to avoid the cost and hassle of running a large internal IT organization. Key features of Progent's online help program include:
- Immediate Phone Contact with Microsoft Premier Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to offices in Nashville and is also ideal for networks in geographic areas of Tennessee that have a limited supply of consultants with proven experience supporting Microsoft's current family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a broad selection of Microsoft support tools, technical information, and continuing education.
- Per Minute Billing to Reduce Expenses
Progent provides remote help on a minute-by-minute basis, so you pay only for the services you receive. Progent asks for no minimum charge for phone support and asks for no ongoing retainer for services provided during regular business hours. This protects you from paying big invoices for routine repairs.
- Availability of Cisco Network Architecture Professionals
Progent's registered experts for Cisco can provide the services of on-staff professionals with experience in planning, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.
- Application Specialists Group
Progent's core support offerings consist of technology integration, Microsoft Exchange consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts group offers world-class consulting expertise in critical application areas. Support offered by the Application Experts Team covers:
Dynamics GP Consulting and Customization
Microsoft Project Training
Office 365 integration consulting
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Microsoft Office Word and Microsoft Office 365 Word Support
Business Information (BI) Reporting Development and Troubleshooting
Power BI Integration Services
UNIX, Linux and Solaris Help
Microsoft SQL Server 2017 planning and migration, Microsoft SQL Server 2016 Software Programming, and Microsoft SQL Server 2014 Application Programming and Debugging
Oracle Management and Software Programming
MySQL Database Administration and Software Development
Apple Macintosh Integration
Amazon Marketplace Web Service Software Design and Programming
By offering a full service one-stop resource for network generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that align with the special requirements of your company.
- Sophisticated Remote Access Software
Secure online access allows Progent's service experts to see exactly what your users see. This makes it possible to produce quick solutions to issues that might otherwise demand a costly personal service call. Effective online access software and experienced technicians combine to enable Progent to repair most network issues quickly and economically. Progent is an industry leader in offsite support and remote network monitoring.
- Support for Popular VPN Products
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.
- 24x7 Service for High System Uptime
For companies with vital applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with automated 24x7 server monitoring based on MS Operations Manager 2007, this service can help ensure maximum system uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-conscious businesses whose workers need immediate access to a Help Desk service with effective phone support and full escalation ability.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT background, refined support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited internal IT help.
Progent adds value by offering:
How Does Our Company Begin Receiving Online Computer Help from Progent?
- Best Practices
Progentís team of Microsoft and Cisco Certified experts average longer than ten years of real-world professional experience, in the trenches of network support, executing a broad range of IT tasks for an extensive mix of customers. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support personnel. This guarantees that you get not just expert technical capability, but also a consultant with field-tested approaches for applying technical knowledge to solve actual network problems rapidly.
- Value Pricing
Progent's pricing model is to charge for online service and on-premises help per minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation charge and requires no retainer for services delivered during regular working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be forced to allow less critical problems to stay unaddressed.
- Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve problems that are within their comfort zone, Progent is able to focus on offering hard-to-find services where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.
- Remote Network Monitoring with MS System Center Operations Manager
Progent is one of the few support companies to offer 24x7 network monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.