Immediate Remote Support for Nashville Networks
Fast Remote Technical Support for Nashville NetworksFor companies located in Nashville or anywhere in the state of Tennessee, Progent offers online support for networks based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the services of CISA and CISSP-qualified cybersecurity consultants to help with high-level security design and troubleshooting issues.

Progent's online technical support experts provide excellent leverage because they have the practical background and are equipped with the sophisticated technology needed to resolve the majority of network problems quickly. Efficient support lowers immediate costs because solutions accumulate fewer billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits even more in indirect expenses by reducing or avoiding system downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is particularly important in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you owe only for the support that you receive. In contrast to many online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid situations where speedy. minor repairs somehow turn into major bills. Progent's skill at handling problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of optimized technologies and field-proven methodologies which promote the highest level of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's online support team to interface to your environment remotely without violating network security.

Progent's proven service database system includes extensive records for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of services delivered to every client by every Progent engineer. This history of trouble tickets and responses is organized as an easily searchable support database that allows Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available additional extensive technical databases and permit fast response from vendors' internal support staff so Progent's online consulting specialists can find optimal solutions in the least time.

Online support available from Progent to clients in Nashville and throughout the state of Tennessee include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading information security companies to provide web-based management and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, finding appliances that need important updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is designed to assess your organization's preparedness to stop or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup environment that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special fields of information technology enables customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Progent provides help desk services at a significant discount off Progent's normal desktop service rates, and Progent offers the additional option of fast as-needed escalation to subject matter experts to resolve complex problems.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your established organization, evaluating or modifying Call Center software products to handle the particular needs of your company, or adding occasional online personnel to work with your existing Help Desk group to deal with demanding situations like software migrations, major updates, or installing new applications.

    Progent's Help Desk staff of veteran information technology professionals gives your workers in Nashville or anywhere in the state of Tennessee instant communication with a large technical support group with years of experience providing telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a key driver of company success, and Progent's goal is to fix rather than just document IT issues.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote professional engineering expertise and training in key application fields that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in Nashville, or anywhere in the state of Tennessee, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they result in crashes, automated monitoring can avoid stressful and costly network breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks based on multiple platforms.
How Your Nashville Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and startups in Nashville or anywhere in the state of Tennessee, Progent's phone-based network support engineers can provide professional and cost-effective system help the instant your organization has to have it. Long experience delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises support visits.

Even if your Nashville company has a regular independent support technician or maintains an in-house IT staff that can handle typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the knowledge to resolve unexpected system crises or especially complex integration problems.

Benefits of Progent's IT Support for Businesses in Nashville
Progent's online network troubleshooting services allow your Nashville business to have the advantages of immediate, enterprise-class network support without the cost of managing a full-time IT organization. Your information system will derive greater strategic worth by being more available, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your on-site support resources
    With most offices in Nashville and throughout Tennessee, nearby computer service providers, whether represented by independent consultants or an internal IT staff, can deal with the majority of network issues. On the other hand, serious problems may occur when your regular support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your usual service technicians. In these instances, Progent's on-call support experts offer an easy, fast, and economical solution to augment your local help and to transfer useful knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly depend on individual freelance service providers. Although independent consultants carry smaller internal costs than larger support organizations and can afford to charge marginally less, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup help may force your company to go without help during an emergency. As your company grows, system downtime and problems with critical applications are more expensive. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent provides an on-call source of reserve service experts to insure your network remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically begin with an information system created on a modest budget. Without a strong infrastructure, band-aid fixes often get piled onto a shaky foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. Such badly designed systems need proper assessment, smart long-term planning, and broad-based technical knowledge to upgrade to a system infrastructure that can deliver the solid foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses need guidance and technical education to negotiate an increasingly complicated array of technology alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a network engineer who is attempting to sell a specific vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the best interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of technical expertise, fine tuned remote support tools, and understanding of corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.