Fast and Affordable Online Technical Support for Nashville Tennessee Information Networks
For businesses located in Nashville Tennessee, Progent provides online support for information systems based on any combination of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Premier engineers have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging networking issues, plus the assistance of CISSP-qualified cybersecurity experts to handle advanced security architecture and troubleshooting issues.
Progent's online support experts offer excellent leverage due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve the majority of network issues quickly. This reduces direct expenses since service calls use up fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves even more with incidental costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive online consulting know-how is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be an option.
Progent's billing model for remote support is structured to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike many remote support organizations, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where speedy. minor repairs manage to end up as substantial invoices. Progent's skill at solving technical issues quickly means your business spends less money.
Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered an array of optimized technologies and proven methodologies that permit the maximum degree of efficiency for remote help and repair for information networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's online support team to access your company's computer system remotely without violating network security.
Progent's powerful technical support reporting application stores comprehensive records describing the support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of all help rendered to every customer by every engineer. This database of problems and solutions is stored as a readily retrievable proprietary knowledge base that permits Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major vendors such as Cisco and Microsoft open up other massive technical support databases and allow priority access to vendors' internal engineering staff with the result that Progent's online consulting experts are able to find optimal resolutions quickly.
Online technical services available from Progent to businesses in Nashville Tennessee include:
Authorized MS Windows Experts
Progent's Microsoft-premier remote service experts can provide network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 deployment,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange Server 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration and hybrid deployment consulting, Microsoft Teams expertise, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration, and Office Communications Server 2007 upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 consulting, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager (SCOM) resource monitoring and reporting,
Project Server and Project Server Online training,
Microsoft Office Access Programming,
SBS Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of affordable PC desktop services to assist your business to deploy, integrate, troubleshoot, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services include offering Microsoft Windows 10 upgrade support plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops and cloud-connected tablets and smartphones.
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
The Cisco CCIE certification is the top recognition for networking professionals, and certifies an individual's network technology skills at the master level. Cisco-qualified CCIEs can resolve the most complex problems encountered in network infrastructure planning, integration, management, protection, and repair. Cisco qualified CCIEs operate with the highest priority with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs offer exceptional cost-effectiveness since their depth of expertise permits them to solve problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can tie into your environment by means of advanced on-line support technology to provide efficient, secure, and affordable analysis and repair.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco CCIEs offer assistance with all of Cisco's industry-leading family of networking appliances. Cisco networking consulting offered by Progent includes Cisco ASA Next Generation firewalls with Firepower Services configuration and debugging, Cisco routers planning and management, Catalyst switch consulting and support, Cisco Nexus switch consulting and support, Cisco Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager integration and troubleshooting, Cisco Voice over IP (VoIP) phones and IP video desktop phones solutions and wireless IP phones integration, Cisco Meraki wireless access point layout and configuration, Aironet Access Points consulting expertise, Cisco wireless controllers integration consulting, Cisco Security and VPN Consulting assistance, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to fully integrate your Wi-Fi ecosystem.
CISM and CISSP Premier Network Security Consultants
Progent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of security services to strengthen the defenses of your Windows, macOS and OS X, Linux environment against attacks or assist your company to recuperate quickly after a damaging penetration. Security solutions available from Progent include: thorough network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; rapid recuperation from virus and worm attacks; configuring firewalls; establishing secure mechanisms for remote and mobile connectivity; securing your email infrastructure from spam and directory harvest attacks; and offering round-the-clock proactive monitoring.
Hybrid Cloud Integration Solutions
Progent can provide expert online consulting support to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that utilize physical resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange,
Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than two decades of background providing advanced consulting services online, and Progent can help you complete your cloud integration projects on schedule and affordably.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable workflow for recovering services quickly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, plus transparent site migration, failback and re-protect. Site Recovery Manager also supports non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and maintain a disaster recovery system based on VMware Site Recovery Manager.
Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver high availability, data security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and managed with a high level of automation independent of the physical components making up the underlying network infrastructure.
UNIX, Linux, Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and macOS and OS X technology specialists can provide phone-based support services to cover a broad array of computer technologies including system infrastructure, messaging solutions, network and process security, plus UNIX/Linux and Microsoft Windows integration. For server hardware consolidation and easy management in environments that combine Linux-based systems with Windows, Progent can provide VMware consulting and Citrix expertise. Progent can also help with migration from older applications to Windows or Linux environments. Progent's group-oriented approach to solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux versions for which Progent offers expert support include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of network management outsourcing services covers all key facets of modern networking including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of analysis for incoming email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, optimize and debug their networking hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your assigned Progent consultant so any potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by some of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory system. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits network infrastructure assessment.
The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to block or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create an efficient security and backup system that meets your business needs. For more information, see Progent's ProSight Ransomware Preparedness Report.
Special Consulting Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based online engineering services include:
How Your Nashville Company Can Contact Progent's Remote Service Experts
Help Desk Services
Progent's Help Desk Call Center programs for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk services, shared Helpdesk services, and Help Desk operations consulting.
Progent's Standard Help Desk Services offer smaller organizations a comprehensive solution that manages all aspects of remote desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and reporting. Progent provides service desk support at a substantial discount off Progent's normal Level 1 desktop support rates, and Progent offers the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Help Desk sharing services allow your business to share the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support engineers and matter experts (SMEs). Progentís shared Help Desk service is an advanced support solution built around the top professional services automation platform for handling end-user service requests, ticket lifecycle, ownership, progress tracking, and metrics.
Progent's Help Desk staff of experienced information technology consultants provides your customers in Nashville Tennessee rapid access to a large technical support resource with years of experience delivering phone help and online repair service for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a crucial driver of company success, and Progent's policy is to resolve rather than simply document technical issues.
- Applications Support: Training, Development, and Troubleshooting
Progent's Applications Experts Group offers phone-based professional engineering expertise and training in key business application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more information about Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Services.
- Unified and Streamlined Management of Hybrid Cloud Environments
Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Support
Progent can deliver companies in Nashville Tennessee remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your business so your computer maintenance is proactive and automated. By anticipating emerging issues before they cause crashes, system monitoring can ward off inconvenient and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows systems, or systems based on multiple OS platforms.
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux environments, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or go to Contact Progent.
For businesses and startups in Nashville Tennessee, Progent's phone-based computer support engineers can deliver effective and affordable IT help the instant your business has to have it. More than a decade of providing remote tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair network problems quickly while avoiding the expense and lost productivity associated with in-person support calls.
Even if your Nashville office has a regular freelance support technician or maintains an in-house organization that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants can offer an easy and seamless remote extension of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to address unexpected network emergencies or especially complicated integration problems.
Features of Progent's Remote Computer Services for Nashville Tennessee
Progent's phone help, remote repair, network security expertise, and system administration services give companies in Nashville Tennessee the greatest leverage for your IT investment. Whether you require one-time phone support and remote troubleshooting or full-time Help Desk support and network administration, Progent's professionals can deliver your business world class IT support while permitting you to avoid the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help services include:
- Fast Phone Contact with Microsoft Premier Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Nashville Tennessee and is also ideal for customers in geographic regions that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Certified Partner consulting firm, Progent has the use of a wide selection of Microsoft support tools, service information, and on-going education.
- Per Minute Rates to Reduce Expenses
Progent provides remote support on a per-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for online help and imposes no ongoing subscription fee for services delivered during regular working hours. This saves you from facing big bills for simple fixes.
- Availability of Cisco Certified Network Architecture Experts
Progent's registered experts for Cisco offers help from authorized specialists with skill in planning, deploying, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for local and remote networking.
- Application Experts Group
Progent's basic consulting offerings include technology integration, MS Exchange consulting, system security design, and Co-managed Help Desk services. Progent's Experts group can provide in-depth consulting expertise in critical business applications. Support offered by the Application Experts Team includes:
Microsoft Dynamics GP Consulting and Customization
MS Project and Project Online Support
Office 365 integration support
Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Application Development
Office Word and Office 365 Word Consulting
Business Information (BI) Reporting Development and Training
Power BI Solutions
UNIX, Linux and Solaris Help
Microsoft SQL Server 2019 solution design, Microsoft SQL Server 2017 planning and migration, Microsoft SQL 2016 Application Programming, and Microsoft SQL 2014 Software Development and Troubleshooting
Oracle Management and Software Programming
MySQL Management Support and Software Programming
Apple Macintosh Consulting
Amazon Marketplace Web Service (Amazon MWS) Software Design and Programming
By providing a full service centralized resource for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough IT solutions that align with the specific needs of your business.
- Advanced Remote Access Software
Protected remote connectivity allows Progent's support experts to observe exactly what your customers see. This makes it easier to produce fast fixes to problems that might otherwise require an expensive onsite service call. State-of-the-art remote connectivity tools and expert engineers together enable Progent to resolve most network problems rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.
- Compatibility with Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without weakening network security.
- 24x7 Service for Maximum System Availability
For organizations with line-of-business applications, Progent offers optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager 2007, this offering can help ensure high system availability.
- Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-conscious businesses whose workers require instant recourse to a Help Desk Call Center with expert telephone support and complete escalation ability.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, breadth of IT background, refined remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls of exclusive dependence on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Progent stands out by providing:
How Does Our Company Begin Receiving Remote Computer Help from Progent?
- Certified Knowledge of Microsoft's Entire Line of Server Platforms
Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Microsoft Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 maintenance, MS Exchange 2019 deployment, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server moves, plus MS SQL Server 2019 hybrid integration consulting, MS SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management support.
- Value Pricing
Progent's pricing model is to bill for remote service and in-person help by the minute. As a result, you are charged exclusively for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for services provided during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on providing high-value skills where Progent has little competition. Businesses who utilize familiar independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive.
- 24x7 Network Monitoring with Microsoft System Center Operations Manager
Progent is one of the only IT service firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.