Immediate Online Technical Support for Nashville Information Networks
For organizations located in Nashville or anywhere in Tennessee, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft Certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to solve complex infrastructure problems, plus the services of CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.
Progent's remote technical support experts offer excellent leverage because they possess the practical background and have access to the sophisticated tools required to resolve the majority of network problems quickly. Efficient support lowers direct expenses because solutions require minimal billable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your organization saves additionally with indirect expenses by reducing or avoiding network outages and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is especially helpful in environments that rely on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.
Progent's billing model for online help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many remote service companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing eliminate situations where fast repairs somehow end up as large bills. Progent's penchant for dealing with technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and field-proven methodologies which permit the maximum level of efficiency for remote help and troubleshooting for IT systems of all sizes. Progent offers safe VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to link to your network remotely without compromising system security.
Progent's proven technical support database application includes extensive records of the support that Progent's customers have been provided. Progent's authorized consultants have access to the records of assistance rendered to each Progent client by every Progent engineer. This history of problems and solutions is stored as an easily exploitable internal database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level certifications and close associations with key vendors such as Cisco and Microsoft make available other extensive technical support databases and allow fast access to vendors' in-house support staff so Progent's online consulting experts can arrive at the best solutions promptly.
Online support services provided by Progent to businesses in Nashville and throughout the state of Tennessee include:
Certified MS Windows Experts
Progent's Microsoft-premier online support engineers can provide computer repair and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your organization the expertise of support engineers who can help you with a wide range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange Server 2010 maintenance,
SharePoint 2013 development,
Microsoft Skype for Business migration consulting, Lync Server 2013 management, and Microsoft Office Communications Server upgrade,
Forefront TMG administration and ISA Server maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) resource monitoring,
Project Server training,
Microsoft Office Access Development and Training,
SBS Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent in addition offers a broad array of cost-effective PC desktop services to assist your business to install, integrate, repair, and manage workstations and notebooks based on Windows. Progent's PC desktop consulting services cover areas such as providing Microsoft Windows 10 upgrade assistance as well as Microsoft System Center 2012 Configuration Manager design and deployment, Microsoft System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to centralize the administration of your desktops and web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Network Problem Solving
The Cisco CCIE credential is the highest recognition for network consultants, and indicates a person's network technology knowledge at the expert level. Cisco-qualified CCIEs can resolve the most challenging problems surrounding network design, integration, administration, compliance, and troubleshooting. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with IOS Software network management tools and coming up with workarounds or identifying software patches. Cisco CCIEs provide exceptional cost-effectiveness because their deep expertise permits them to solve problems quickly. In typical cases, less experienced service providers can struggle for hours or days with identical problems that a CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your environment by means of advanced on-line troubleshooting tools to provide quick, safe, and economical analysis and repair.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area
Progent's CCIEs offer expertise in all of Cisco's top-selling selection of networking devices. Cisco technology consulting offered by Progent includes ASA 5500-X Next Generation firewalls with Firepower Services configuration and troubleshooting, Cisco routers setup and debugging, Catalyst switch integration and support, Nexus switch consulting services, Cisco Meraki switches consulting services, Cisco Unified Communications Manager and CallManager integration and technical support, Cisco Voice over IP (VoIP) phones and IP video phones solutions and wireless VoIP phones integration, Cisco Meraki Wi-Fi access point planning and set up, Cisco Aironet Access Points deployment support, Cisco WiFi controllers support Services, Cisco VPN engineering support, and SIP and CUBE infrastructure solutions for SIP PSTN trunks and Cisco CUBE integration consulting. Progent can also provide online and onsite Wi-Fi site surveys to help you to fully integrate your Wi-Fi ecosystem.
CISSP and ISSAP Certified System Security Engineers
Progent's certified CISM and CISSP cybersecurity experts offer a range of system protection solutions that can improve the immunity of your Windows, macOS and OS X, Linux environment against attacks or assist your company to recover rapidly following a serious penetration. Security services available from Progent cover comprehensive information security and compliance audits utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Hydra; quick cleanup after malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile connectivity; defending your email system from spam and directory harvest attacks; and setting up 24x7 proactive monitoring.
Cloud Integration Solutions
Progent can provide expert remote support services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that utilize local IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon AWS hybrid cloud solutions, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
VMware Site Recovery Manager (SRM) Consulting
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to orchestrate, automate and test a repeatable runbook for recovering services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, updates and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to help your organization to plan, configure, test and manage a DR system based on VMware SRM.
Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide maximum uptime, data security, and application mobility. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or re-purposed instantly and administered with a high degree of automation independent of the hardware used by the underlying IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux experts and macOS and OS X specialists can provide remote consulting services to address a wide spectrum of information technologies such as network infrastructure, email solutions, system and operational security, plus UNIX and Microsoft Windows coexistence. For server economization and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also assist with transitioning from older applications to Microsoft Windows or Linux-powered solutions. Progent's team-based approach to solving network problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites solutions of critical problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX and Linux consultants can provide urgent remote assistance troubleshooting problems within UNIX, Linux, or Solaris systems powered by leading versions of UNIX such as:
Mac OS X
Silicon Graphics IRIX (SGI/IRIX)
ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed technology deployed by many of the industry's top enterprises. The ProSight series of outsourced network management services covers all key aspects of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent can also assist you to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the deployment of your core network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special information technology programs. Progent's charges for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Nashville Company Can Contact Progent's Remote Technical Support Experts
Help Desk Support
Progent's Call Center support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are well suited for businesses who don't have the money or time to assemble and manage an internal Call Center but who want quick communication with an effective Call Center with proficient phone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.
Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless supplement to your established Helpdesk organization. Progent's Virtual Call Center can act as a an escalation resource to resolve complex technical problems, or be ready in those circumstances when your other resources are too busy.
Progent's Help Desk staff of veteran network professionals provides your customers in Nashville or anywhere in the state of Tennessee instant contact with a reliable support resource with extensive background delivering telephone-based consulting and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Call Center recognition as a solid enabler of company efficiency, and Progent's policy is to fix and not simply document technical problems.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Consulting staff offers phone-based professional consulting support and training in key business application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and education for Microsoft business applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, programming, and education offerings, visit Progent's Business Application Experts Services.
- Unified and Automated Management of Hybrid Cloud Environments
Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.
- Online Hybrid Network Monitoring Services
Progent can deliver companies in Nashville, or anywhere in the state of Tennessee, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so your network maintenance is proactive and automated. By spotting possible trouble spots before they cause crashes, proactive monitoring can avoid inconvenient and expensive service failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or networks that support a mix of platforms.
To contact Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.
For businesses and new businesses in Nashville or anywhere in the state of Tennessee, Progent's online network support engineers are ready to deliver expert and cost-effective system help whenever your company needs it. More than 15 years of providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online connectivity technology to fix network problems quickly while avoiding the expense and lost time that comes with in-person service calls.
Even if your Nashville company works with a regular freelance support technician or employs an in-house IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to solve sudden network emergencies or particularly challenging integration projects.
Advantages of Progent's Network Help for Businesses in Nashville
Progent's online network troubleshooting services allow your Nashville organization to experience the benefits of on-call, enterprise-grade network support without the cost of managing a full-time IT organization. Your information system will acquire greater business value by becoming more available, efficient, and protected. Benefits to your business include:
- Convenient virtual expansion of your local IT resources
With most organizations in Nashville or anywhere in Tennessee, local computer service providers, whether consisting of independent consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, IT crises sometimes spring up when local resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your onsite support people. In these cases, Progent's on-call service specialists provide an easy, quick, and budget-friendly solution to supplement your local resources and to convey useful knowledge to increase your ability to resolve future issues in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller companies often rely on individual freelance consultants. Although freelance service people have smaller overhead than big support organizations and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in training, the lack of fallback personnel may force your company to wait for help during an emergency. As your company expands, system downtime and problems with critical software are more costly. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of reserve support expertise to insure your network is always available.
- Create a Solid Basis for Seamless Expansion
Companies typically begin with an information architecture implemented on a shoestring budget. Without a robust infrastructure, band-aid fixes often get piled onto a shaky foundation. As a company grows, reliability and scalability issues can hinder the success of the business. Such badly designed environments need careful analysis, intelligent strategic planning, and wide IT knowledge to evolve to a system architecture that can deliver the stable foundation to handle critical business demands and facilitate downstream growth.
- Work with Problem Solvers Instead of Technology Resellers
Smaller organizations require guidance and technical education to negotiate an increasingly complex maze of technology options available for accelerating business success and improving efficiency. Businesses hardly need a network engineer who is attempting to sell a certain vendor's technology. Network support and product selling can lead to a situation where the recommended
solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This allows Progent to match IT expertise with the best interests of customers.
What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, range of technical knowledge, refined remote support software, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.
Progent adds value by providing:
How Does Our Company Begin Receiving Online Network Help from Progent?
- Best Practices
Progentís staff of Microsoft and Cisco Certified consultants average more than ten years of real-world industry background, at the forefront of IT service, performing a broad range of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its support staff. This guarantees that you get not just world-class IT capability, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no retainer for services delivered during regular business hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick solutions so you won't be tempted to allow less critical problems to fester.
- Full Records of IT Services
Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service reports transmitted by every consultant to every customer. The practice of detailing and archiving service records allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
- Remote Server Monitoring with MS Operations Manager
Progent is one of the few support firms to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly service disruptions.
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.