Fast Remote Technical Support for Nashville Tennessee Information Networks
For businesses located in Nashville Tennessee, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the services of CISA and CISSP-accredited security experts to help with high-level security design and troubleshooting jobs.
Progent's remote technical support experts offer exceptional value because they possess the real-world experience and have access to the sophisticated tools needed to resolve most information system problems quickly. Efficient support lowers immediate expenses since service calls use up fewer billable minutes. Online support also avoids the cost of sending a consultant to your office. Your organization benefits additionally in incidental costs by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Office 365 Exchange Online, Amazon Web Service, Google Cloud, or where on-premises support may not be an alternative.
Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the support that you receive. Unlike many remote service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where quick repairs somehow turn into big tabs. Progent's skill at solving problems efficiently means your business spends less cash.
Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that permit the maximum degree of effectiveness for online engineering help and troubleshooting for IT networks of any size. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's online support team to connect to your system remotely without compromising network security.
Progent's sophisticated technical support database system maintains comprehensive histories for all service that Progent's customers have been provided. Progent's team engineers have access to the specifics of assistance provided to each Progent customer by any Progent engineer. This history of anomalies and solutions is stored as an easily retrievable support knowledge base that allows Progent's online support experts to share their experiences company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and close associations with major industry leaders such as Cisco and Microsoft open up additional vast technical databases and permit priority response from manufacturers' internal support staff so Progent's remote service specialists can find optimal solutions quickly.
Online technical services provided by Progent to clients in Nashville Tennessee include:
Certified MS Windows Experts
Progent's Microsoft-premier online support professionals can deliver computer system problem solving and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the assistance of support professionals who can assist your company with a broad variety of platform support such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 migration,
MS Exchange 2019 integration,
Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting,
Exchange 2010 management,
SharePoint 2019 design and integration, SharePoint Server 2016 migration and hybrid integration support, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management, and Microsoft Office Communications Server troubleshooting,
Forefront Threat Management Gateway management and ISA Server maintenance, MS SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server support, and
Windows Essentials cloud integration.
Progent in addition can deliver a wide range of cost-effective desktop support services to assist your business to deploy, integrate, repair, and administer workstations and laptops powered by Windows. Progent's desktop consulting services cover areas such as providing Windows 10 integration assistance plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune expertise to streamline the administration of your PCs along with your web-facing tablets and smartphones.
Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
The Cisco CCIE credential is the premier recognition for network infrastructure consultants, and indicates an individual's network technology knowledge at the master level. Cisco CCIEs know how to handle the most stubborn problems occurring in network planning, deployment, maintenance, protection, and problem solving. CCIEs can cooperate closely with Cisco's internal engineers in isolating anomalies with Cisco IOS network management tools and developing workarounds or identifying program updates. Cisco qualified CCIEs offer exceptional value since their deep expertise enables them to resolve problems rapidly. In typical instances, less seasoned service providers can struggle for hours or days with the same problems that a Cisco CCIE can dispose of in minutes. Progent's Cisco CCIE certified consultants can connect to your network by means of advanced on-line troubleshooting tools in order to perform quick, secure, and economical analysis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco CCIEs can provide help for the entire range of Cisco's industry-leading family of networking devices by delivering consulting services that include:
CISSP and ISSAP Certified System Security Professionals
Progent's accredited CISM and CISSP security and compliance experts offer a variety of system protection solutions that can improve the safety of your Microsoft Windows, Apple macOS and OS X, or Linux environment against assaults or help your company to recover quickly after a damaging breach. Security consulting services available from Progent include: comprehensive data security and compliance assessment utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; fast recovery from malicious assaults; setting up firewalls; designing secure mechanisms for remote and mobile communication; guarding your messaging system from spam and directory harvest attacks; and offering round-the-clock network monitoring.
Hybrid Cloud Integration
Progent offers expert online consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that utilize physical resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration expertise. Progent has over 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
VMware Site Recovery Manager Planning and Deployment
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for recovering applications and services rapidly following a breakdown. SRM provides centrally managed and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. SRM also supports non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consultant to assist you to plan, deploy, test and administer a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere experts offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that deliver high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to create a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the hardware used by the basic IP network.
UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and macOS and OS X specialists offer remote consulting services to address a broad spectrum of information technologies including system architecture, messaging systems, system and process security, plus UNIX/Linux and Windows integration. For server hardware economization and easy management in environments that incorporate Linux-based systems and Windows, Progent offers VMware consulting and Citrix expertise. Progent can also assist with transitioning from legacy applications to Windows or Linux-powered environments. Progent's group-based methodology for solving network problems enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.
Major Linux versions for which Progent can provide expert support include:
Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight line of IT management outsourcing services covers all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPAA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of inspection for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam and content filtering.
- ProSight WAN Watch: Infrastructure Management
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time spent trying to find vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly following an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology projects. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's special remote consulting solutions include:
How Your Nashville Company Can Contact Progent's Remote Technical Support Professionals
Call Center Expertise
Progent's Help Desk Call Center support programs for businesses with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center services, shared Help Desk support services, and Help Desk consulting.
Progent's Standard Help Desk Services offer smaller businesses a complete service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent can provide the additional option of fast on-demand escalation to subject matter experts to handle challenging problems.
Progent's Call Center consulting services can support you in creating an efficient new Help Desk Call Center or enhancing your established organization, selecting or modifying Help Desk Call Center application software to meet the particular needs of your corporation, or providing temporary online personnel to reinforce your in-house Call Center group to deal with unusually busy events like software migrations, major upgrades, or rolling out brand new business software.
Progent's Help Desk staff of veteran information technology professionals gives your workers in Nashville Tennessee fast access to an efficient network service group with extensive background providing telephone-based support and online repair service for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a key driver of business success, and Progent's intent is to resolve and not simply report IT problems.
- Applications Services: Training, Customization, and Integration
Progent's Applications Consulting Team offers remote professional engineering support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. For more information on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Group.
- Centralized and Streamlined Administration of Hybrid Cloud Environments
System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.
- Remote IT Infrastructure Monitoring and Reporting Support
Progent can deliver companies in Nashville Tennessee remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your business so that your computer maintenance is proactive and automated. By exposing potential problems before they result in network outages, system monitoring can ward off inconvenient and expensive service crises. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments based on a variety of OS platforms.
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent.
For businesses and startups in Nashville Tennessee, Progent's phone-based network support specialists can provide effective and cost-effective system support the instant your company needs it. Long experience providing remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine online access tools to fix computer problems quickly while avoiding the cost and lost time associated with on-premises service calls.
Even if your Nashville company relies on a regular independent support technician or employs an in-house organization that can handle ordinary computer problems, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to resolve unexpected system emergencies or especially complex integration projects.
Advantages of Progent's IT Support for Organizations in Nashville Tennessee
Progent's remote IT consulting services allow your Nashville company to have the advantages of timely, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will acquire greater business value by becoming more reliable, efficient, and protected. Benefits to your company include:
- Convenient remote expansion of your local IT resources
With most businesses in Nashville Tennessee, nearby network service resources, whether made up of outside consultants or an internal IT staff, can deal with typical network problems. On the other hand, IT crises might spring up when your regular resources are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite support technicians. In these instances, Progent's online support specialists offer an easy, fast, and budget-friendly way to supplement your local resources and to transfer valuable knowledge to increase your ability to deal with downstream problems in-house.
- Reduced Reliance on Individual Service Providers
For network support, smaller offices often depend on independent freelance service providers. Although freelance consultants carry less internal costs than big consulting organizations and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of reserve personnel may require your company to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup support expertise to insure your network remains available.
- Create a Solid Foundation for Smooth Growth
Businesses typically start with an information architecture created on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get thrown onto a weak foundation. As a company grows, stability and expandability issues can hinder the success of the business. Such badly built systems require careful analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system infrastructure able to provide the solid foundation to handle vital business demands and simplify downstream growth.
- Work with Problem Solvers Rather Than Product Sellers
Smaller offices need advice and technical training to negotiate an increasingly complicated array of technology alternatives capable of promoting business success and improving efficiency. These companies hardly need a network consultant who is motivated to sell a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed
solution is built around a profitable technology rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align technical consulting with the real needs of customers.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT knowledge, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does Our Company Begin Getting Online Computer Help from Progent?
- Certified Expertise in Microsoft's Entire Range of Server Platforms
Progent offers in-depth support for Microsoftís leading server products with services that include Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support services, Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Exchange 2019 Server integration, MS Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 migration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.
- Value Pricing
Progent's pricing policy is to charge for remote service and in-person visits per minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer for support services delivered during normal working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.
- Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has little competition. Businesses who work with familiar freelance service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient.
- 24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only support firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.