Immediate Remote Help for Nashville Tennessee Networks
For organizations in Nashville Tennessee, Progent provides online help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft Premier consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting issues.
Progent's online technical support experts offer exceptional leverage because they have the real-world background and are equipped with the advanced tools necessary to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with incidental costs by reducing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support expertise is especially valuable in environments that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite support may not be useful.
Progent's pricing model for online support is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you pay only for the services that you actually get. In contrast to many online support organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing save you from situations where fast fixes manage to turn into big invoices. Progent's skill at handling technical issues quickly means you spends less cash.
Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized tools and proven methodologies that ensure the highest level of effectiveness for online consulting and troubleshooting for IT networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to link to your network without compromising network security.
Progent's proven service reporting system includes detailed records of the service that Progent's customers have received. Progent's authorized engineers have access to the details of all help provided to each customer by every engineer. This database of trouble tickets and solutions is structured as a quickly retrievable proprietary database that allows Progent's online support professionals to share their experiences company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of certifications and close relationships with major technology companies including Cisco and Microsoft make available other extensive technical knowledge bases and allow fast access to vendors' internal support staff so Progent's online service experts can determine the best resolutions quickly.
Online technical services available from Progent to clients in Nashville Tennessee include:
Certified Microsoft Windows Experts
Progent's Microsoft-premier online service experts can provide computer system problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide range of platform support services such as
Windows Server 2019 migration,
Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 migration,
Microsoft Exchange Server 2019 deployment,
Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Microsoft Exchange 2010 maintenance,
SharePoint Server 2019 design and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server 2007 troubleshooting,
Microsoft Forefront TMG 2010 administration and ISA Server maintenance, MS SQL Server 2019 integration expertise, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and development and SQL Server 2014 support,
Systems Center Operations Manager resource monitoring and reporting,
Project Server and Project Server Online planning,
Microsoft Access Development and Training,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also offers a wide range of cost-effective PC desktop services to assist you company to install, integrate, troubleshoot, and manage workstations and laptops based on Windows. Progent's desktop consulting services include offering Microsoft Windows 10 migration help plus System Center 2012 Configuration Manager design and deployment, System Center 2016 Configuration Manager cloud integration, and Intune integration help to streamline the administration of your PCs and web-facing mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Network Troubleshooting
The Cisco CCIE credential is the top recognition for networking consultants, and certifies a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to resolve the most complex issues occurring in network planning, integration, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or locating program updates. Cisco qualified CCIEs are an exceptional cost-effectiveness since their depth of experience enables them to resolve problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Progent's Cisco CCIE engineers can interface to your network via advanced on-line troubleshooting technology to perform efficient, secure, and affordable diagnosis and remediation.
Tennessee State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Tennessee.
Progent locations in Tennessee State
Progent's Cisco-qualified CCIEs can provide expertise in all of Cisco's market leading selection of networking appliances by providing consulting services such as:
CISM and CISSP Certified Network Security Professionals
Progent's qualified CISSP and CISSP-ISSAP security and compliance experts can provide a range of system protection solutions to strengthen the safety of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate quickly after a serious penetration. Security services offered by Progent cover in depth information security and compliance analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; quick cleanup after virus and worm assaults; installing firewalls; establishing secure architectures for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and establishing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent offers advanced online support to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine physical resources along with public clouds. To help you to integrate public cloud services with networks, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises installations of Exchange,
Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) hybrid cloud migration, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
VMware Site Recovery Manager (SRM) Planning and Deployment
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and verify a repeatable runbook for recovering services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and fixes and can generate audit reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager consulting expert to help you to plan, deploy, test and maintain a disaster recovery solution based on VMware SRM.
Progent's VMware vSphere and vCloud experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for administering private and public cloud and hybrid cloud environments that provide high uptime, security, and disaster recovery. Progent also offers world-class VMware NSX consulting from a VCDX-NV certified network architect to help you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed instantly and managed with a high degree of automation regardless of the hardware used by the underlying network infrastructure.
UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists offer phone-based support services to address a wide array of computer technologies such as system infrastructure, messaging systems, network and operational security, plus UNIX/Linux and Microsoft Windows integration. For server hardware economization and easy management in networks that incorporate Linux and Microsoft Windows, Progent offers VMware integration and Citrix expertise. Progent can also help with migration from legacy applications to Microsoft Windows or Linux environments. Progent's team-based approach to solving network issues promotes quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and cuts support costs.
Important Linux variants for which Progent offers expert support include:
ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the industry's leading enterprises. Progent's ProSight line of outsourced network management services addresses all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the entire malware attack progression including filtering, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.
- ProSight Data Protection Services: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Network Infrastructure Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking hardware such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring Services
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier management, better compliance with information security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to stop or recover quickly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report.
Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
How Your Nashville Company Can Contact Progent's Online Technical Support Professionals
Call Center Services
Progent's Call Center support programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center services, co-managed Help Desk services, and Call Center consulting.
Progent's Standard Help Desk Services provide small organizations an end-to-end service desk solution that manages all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the additional option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging problems.
Progentís Help Desk sharing services allow your IT organization to share responsibilities for Help Desk support seamlessly between your IT staff and Progent's nationwide pool of certified technical support engineers and subject matter experts. Progentís Help Desk sharing service is an advanced support solution built around the top professional services automation (PSA) platform for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.
Progent's Help Desk team of seasoned information technology consultants provides your workers in Nashville Tennessee fast access to an efficient technical support group with substantial experience providing phone consulting and remote repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk perception as a crucial contributor to company efficiency, and Progent's aim is to solve and not just annotate network problems.
- Business Applications Services: Education, Programming, and Troubleshooting
Progent's Applications Experts Group can supply online and in-depth consulting support and education in key business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and education services, see Progent's Business Application Experts Team.
- Unified and Automated Management of Hybrid Cloud Networks
Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.
- Online Hybrid Network Monitoring Services
Progent offers organizations in Nashville Tennessee remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to accommodate your business so your IT support is proactive and automated. By anticipating potential issues before they expand into downtime, proactive monitoring can head off inconvenient and expensive service breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft systems, or environments that incorporate a combination of OS platforms.
To get in touch with Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.
For organizations and new businesses in Nashville Tennessee, Progent's phone-based network support engineers can provide expert and economical system support the moment your organization needs it. Long experience offering online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while eliminating the expense and lost time that comes with on-site support visits.
Even if your Nashville business has a local independent support technician or employs a full time organization that can deal with day-to-day computer problems, Progentís Microsoft certified consultants can still provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the time or the knowledge to deal with sudden system emergencies or especially complicated integration problems.
Advantages of Progent's Network Help for Companies in Nashville Tennessee
Progent's online network troubleshooting services allow your Nashville company to realize the advantages of on-call, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will derive greater strategic value by becoming more available, productive, and protected. Advantages to your business include:
- Seamless remote extension of your local IT resources
For most offices in Nashville Tennessee, nearby computer support providers, whether represented by independent consultants or a full-time maintenance staff, can solve the majority of technical issues. On the other hand, serious problems might strike when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your onsite support people. In these instances, Progent's online service experts give you an easy, fast, and budget-friendly way to augment your regular help and to pass on valuable knowledge to improve your capability to handle future issues locally.
- Reduced Dependence on Freelance Service Providers
For IT support, smaller companies commonly rely on independent freelance consultants. While independent consultants have less internal costs than big consulting companies and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback help may require your company to go without assistance during an IT crisis. As your network grows, network unavailability and problems with vital software are more costly. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support experts to make sure your IT system stays up and running.
- Build a Scalable Foundation for Seamless Growth
Companies often start with an IT architecture implemented on a modest budget. Lacking a proper framework, band-aid fixes can get piled onto an unstable foundation. When a company grows, reliability and scalability problems can hinder the productivity of the organization. These poorly designed environments need proper assessment, intelligent strategic planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the stable foundation to meet current business demands and ease downstream expansion.
- Work with Solution Providers Instead of Product Resellers
Smaller offices need guidance and technical education to negotiate an ever more complex maze of technology options capable of promoting business growth and enhancing efficiency. These companies hardly need a computer consultant who is motivated to resell a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed
solution is built around a predetermined product rather than the genuine requirements of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align IT consulting with the real needs of clients.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical background, fine tuned remote support software, and understanding of enterprise networking enable offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.
Progent stands out by offering:
How Does My Business Begin Receiving Remote Computer Support from Progent?
- Proven Methodology
Progentís staff of Microsoft and Cisco Premier consultants average more than a decade of real-world professional experience, at the front lines of network service, executing a wide range of IT tasks for an extensive array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This means that you get not only expert IT help, but also a consultant with field-tested methods for using computer knowledge to resolve actual IT problems quickly.
- Value Pricing
Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for services delivered during normal working hours. Many service organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates large bills for quick repairs so you won't be forced to permit less critical problems to fester.
- Complete Records of Delivered Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or small service firms who offer minimal documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to every client. The practice of documenting and archiving support records results in more effective support and eliminates a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.
- Automated Network Monitoring with MS System Center Operations Manager
Progent is one of the few IT service companies to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.