Immediate Remote Help for Nashville Computer Systems
For businesses located in Nashville or anywhere in Tennessee, Progent offers online help for computer systems based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have provided remote support to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the assistance of CISSP-qualified cybersecurity consultants to help with advanced security design and troubleshooting issues.
Progent's online support engineers provide exceptional value because they possess the real-world experience and have access to the advanced tools needed to solve most network issues rapidly. This reduces immediate costs because service calls use up minimal billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly helpful for organizations that depend on public clouds for critical infrastructure or applications like Azure, Office 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.
Progent's billing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for phone assistance, so you are billed only for the services that you receive. In contrast to many online support firms, Progent imposes no service activation fee or minimum fees. Progent's one-minute granularity and simple model for billing eliminate scenarios where quick solutions manage to turn into large tabs. Progent's penchant for solving technical issues efficiently means you spends less cash.
Progent's Remote Consulting and Technical Support Services
Over the years, Progent has mastered an array of customized technologies and field-tested processes that allow the highest level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers protected VPN support for gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's online support team to link to your company's computer system without compromising network security.
Progent's advanced service reporting application stores extensive histories describing the service that Progent's clients have received. Progent's staff service personnel have access to the history of all help provided to each client by any Progent engineer. This database of problems and fixes is stored as a conveniently accessible proprietary database that permits Progent's remote support experts to communicate their experiences company-wide to ensure that the value of Progent's technical support grows daily. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional vast technical knowledge bases and permit fast access to vendors' in-house engineering staff so Progent's online consulting experts can find optimal solutions quickly.
Online support services offered by Progent to companies in Nashville and throughout the state of Tennessee include:
Certified Windows Experts
Progent's Microsoft-premier remote support engineers can provide network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can assist your company with a broad range of platform support including
Windows Server 2019 migration,
Windows Server 2016 configuration for hybrid cloud systems, Windows Server 2012 R2 planning and deployment,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2019 integration,
MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting,
Microsoft Exchange 2010 monitoring and support,
SharePoint 2019 design and configuration, SharePoint Server 2016 migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration, and Microsoft Office Communications Server upgrade,
Forefront Threat Management Gateway management and ISA Server maintenance, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support,
Systems Center Operations Manager network monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Development and Training,
Small Business Server 2011 consulting, and
Windows 2012 R2 Essentials migration and cloud integration.
Progent also can deliver a broad range of affordable PC desktop consulting and support services to assist your business to install, integrate, repair, and manage desktop PCs and notebooks powered by Windows. Progent's desktop support services cover areas such as offering Microsoft Windows 10 migration support services plus System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Intune expertise to streamline the management of your desktops along with your cloud-connected mobile devices.
Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking consultants, and certifies a person's networking skills at the expert level. CCIEs can handle even the most challenging issues encountered in network infrastructure planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or locating software patches. Cisco CCIEs are an exceptional value since their depth of experience permits them to find solutions for problems quickly. In many cases, less qualified engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in a few minutes. Progent's Cisco CCIE certified engineers can tie into your network via advanced on-line troubleshooting tools to perform quick, safe, and affordable diagnosis and remediation.
Nashville Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Nashville Metro Area.
Progent locations in the Nashville Metro Area
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances. Cisco infrastructure consulting provided by Progent includes Cisco ASA Next Generation firewalls with Firepower integration and debugging, Cisco routers configuration and troubleshooting, Cisco Catalyst switch integration and support, Cisco Nexus switch consulting and support services, Meraki switches consulting and troubleshooting services, Cisco Unified Communications Manager/CallManager consulting and troubleshooting, Cisco VoIP phones and IP video phones solutions and Cisco wireless IP phones configuration, Cisco Meraki wireless access point layout and configuration, Cisco Aironet Wireless APs deployment expertise, Cisco WiFi controllers consulting, Cisco VPN Integration expertise, and SIP and CUBE integration solutions for SIP trunks and CUBE integration consulting. Progent can also provide remote and onsite Wi-Fi site surveys to assist you to optimize your Wi-Fi infrastructure.
CISSP, ISSAP, and CISM Certified System Security Experts
Progent's qualified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a range of system protection solutions that can bolster the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX network against internal or external threats or assist your business to clean up rapidly after a damaging penetration. Security solutions offered by Progent cover comprehensive information security assessment utilizing tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 network monitoring.
Hybrid Cloud Integration Solutions
Progent can provide advanced remote support services to help companies of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 integration solutions with on-premises Exchange deployments,
Microsoft Azure hybrid cloud design and integration services, Amazon Web Services hybrid cloud migration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
VMware Site Recovery Manager and NSX Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a repeatable process for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Progent's VMware vSphere and vCloud experts offer in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high availability, data security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network architect to help you to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high degree of automation regardless of the physical components used by the underlying IP network.
UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
Progent's UNIX, Linux experts and Apple macOS and OS X specialists can provide online support services to cover a broad array of information technologies including system architecture, email systems, system and operational security, plus UNIX and Microsoft Windows integration. For server hardware consolidation and easy management in environments that incorporate Linux-based systems with Microsoft Windows, Progent can provide VMware vSphere integration and Citrix XenServer expertise. Progent can also assist with transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to solving technical issues promotes quick escalation, when required, to engineers with task-relevant expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support costs.
Major Linux platforms for which Progent offers expertise include:
Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading corporations. Progent's ProSight suite of network monitoring and management services covers all critical areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:
ProSight Network Audits
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.
- ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Email Filtering
ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.
- ProSight Data Protection Services: Managed Backup and Disaster Recovery
ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of critical files, apps and VMs that have become unavailable or damaged as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.
- ProSight LAN Watch: Server and Desktop Remote Monitoring
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so that any looming problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.
- ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to block or recover rapidly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology allows clients to complete major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
How Your Nashville Company Can Contact Progent's Remote Service Professionals
Help Desk Call Center Support
Progent's Help Desk support programs for businesses with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk services, and Help Desk process consulting.
Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a significant discount off Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle the most problems.
Progentís Co-managed Help Desk services make it possible for your business to split the load for Help Desk support seamlessly between your IT team and Progent's nationwide pool of seasoned technical support technicians and matter experts (SMEs). Progentís shared Help Desk service is a collaborative support solution built around the top PSA platform for handling end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk Call Center staff of seasoned network experts provides your workers in Nashville or anywhere in the state of Tennessee instant assistance from a large technical support group with extensive experience delivering telephone-based consulting and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a significant driver of business efficiency, and Progent's policy is to solve rather than just track IT issues.
- Business Applications Support: Training, Development, and Integration
Progent's Applications Experts Team can supply online professional consulting support and training in specific application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, customization, and training offerings, see Progent's Business Application Experts Team.
- Centralized and Automated Management of Hybrid Cloud Networks
System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center environment.
- Remote IT Infrastructure Monitoring Services
Progent offers organizations in Nashville, or anywhere in the state of Tennessee, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can tune SCOM to accommodate your business so your network support is proactive rather than reactive. By anticipating emerging problems before they evolve into crashes, automated monitoring can ward off stressful and costly information system failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or environments based on a combination of operating systems.
To get in touch with Progent about urgent online help with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent.
For companies and startups in Nashville or throughout the state of Tennessee, Progent's phone-based computer support engineers can deliver expert and affordable system help whenever your company has to have it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-site service visits.
Even if your Nashville office relies on a regular independent consultant or maintains an in-house organization that can handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the availability or the expertise to fix unexpected network emergencies or particularly tough integration problems.
Details of Progent's Remote Network Services for Nashville
Progent's phone help, remote troubleshooting, network security expertise, and network management services give offices in Nashville or throughout the state of Tennessee the greatest leverage for your IT budget. Whether you need occasional telephone support and Internet-based troubleshooting or full-time Help Desk call center services and system administration, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support program include:
- Fast Telephone Access to Microsoft Premier Support Specialists
Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to businesses in Nashville and is also ideal for networks in geographic regions of Tennessee that lack consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support utilities, service databases, and continuing training.
- Per Minute Billing to Minimize Expenses
Progent offers remote help on a minute-by-minute basis, so you pay only for the services you use. Progent has no minimum charge for phone help and imposes no ongoing subscription fee for services delivered during normal business hours. This protects you from facing big bills for quick repairs.
- Access to Cisco Network Design Specialists
Progent's registered experts for Cisco can provide help from authorized professionals with experience in designing, deploying, and managing networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected connectivity for wireline and wireless networking.
- Application Experts Team
Progent's basic consulting offerings include system integration, MS Exchange Server consulting, network security design, and shared Help Desk services. Progent's Application Experts group can provide in-depth consulting expertise for critical business applications. Help available from the Application Experts Team covers:
Dynamics GP Consulting and Customization
Microsoft Office Project Training
Microsoft Office 365 solutions support
Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and VBA Programming
Office Word and Office 365 Word Expertise
Business Information (BI) Reporting Development and Troubleshooting
Microsoft Power BI Integration Services
UNIX, Linux and Sun Solaris Support
MS SQL Server 2019 solution design, Microsoft SQL Server 2017 migration, SQL Server 2016 Application Development, and Microsoft SQL Server 2014 Software Programming and Troubleshooting
Oracle Management and Software Development
MySQL Management Support and Application Development
Apple Mac Support
Amazon Marketplace Web Service (Amazon MWS) Programming and Debugging
By providing a full service one-stop resource for network generalists and application experts, Progent is able to tailor timely, inexpensive, and comprehensive IT solutions that match the specific requirements of your business.
- Sophisticated Remote Connectivity Software
Secure remote connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to find fast fixes to issues that could otherwise require an expensive onsite service call. State-of-the-art remote connectivity tools and experienced engineers combine to allow Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.
- Support for Leading VPN Gateways
Progent supports safe Virtual Private Network connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.
- 24x7 Service for Maximum Network Uptime
For businesses with mission-critical applications, Progent can provide optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum network uptime.
- Help Desk Services
Progent's Help Desk Call Center services are intended especially for budget-constrained businesses whose workers need instant recourse to a Help Desk service with expert telephone support and complete escalation ability.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, range of IT experience, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the limitations of exclusive reliance on smaller service organizations, individual freelance consultants, or limited in-house IT help.
Progent adds value by offering:
How Does My Business Start Receiving Online Network Support from Progent?
- Proven Methodology
Progentís team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on industry background, at the forefront of IT service, performing a wide range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for applying computer knowledge to fix real-world IT problems rapidly.
- Value Pricing
Progent's pricing policy is to charge for remote support and on-site help per minute. Consequently, you pay exclusively for received support. Progent does not demand a higher rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be forced to allow simple problems to fester.
- Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces little competition. Companies who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and efficient.
- 24x7 Network Monitoring with MS Operations Manager
Progent is one of the only IT service firms to offer 24x7 system monitoring services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly availability disruptions.
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.