If you need immediate support and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

If you do not need immediate support but would like to work with one of our Business Development Representatives to talk about our ongoing support options, you can:

  • Call Progent at 1-866-PROGENT (866-776-4368)
  • Send email to information@progent.com
  • Have an online Chat with a Progent sales agent (if Chat Now! is displayed on the left side of this page).

Signing up in advance for future troubleshooting help or consulting services can save you time and money. To find out about the advantages of pre-registering as a Progent customer, see Sign Up Now.

About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to solve IT problems without the cost and delays associated with on-site service calls. Progent has delivered remote support to organizations of all types and sizes in every state in the U.S. (see Progent's customer testimonials). If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, Progent has the solution.

Highlights of Progent's National Remote Support program include:

Nationwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.

Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.

VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.

Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.

Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.

Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.

In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.

Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for emergency support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for established accounts.

Progent's Engineers Will Travel
Many of Progent's customers with branch offices outside of California will engage Progent in consulting assignments that require long-distance travel. This can be a fast and cost-effective way to complete special projects where a consistently high level expertise is required at multiple sites. Ask your Progent representative for more information about this service.

Here's How to Get Started
To get started with Progent's Nationwide Remote Support or to find out more about Progent's remote service offerings, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com.

An index of content::

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    Progent’s Microsoft-certified consultants offer small and mid-size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's standard tools for update and deployment management. Configuration Manager is the new name for the change management solution formerly known as Systems Management Server. Configuration Manager 2007 offers a range of enhancements to SMS Server 2003 including comprehensive automation, built-in Vista Windows Server 2008 support, NAP security support, and device driver management. Progent’s Microsoft certified consulting professionals can help you use SMS or Configuration Manager economically for automated OS and application software installation, security patch administration, application metering, and software license reconciliation. Progent's consultants can also help your company to migrate efficiently from Systems Management Server 2003 to Configuration Manager 2007.

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    Progent's certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server configuring ISA Server-based security solutions for information systems with multiple offices, mobile users, and mission-critical eCommerce applications. Progent's ISA Firewall experts can help your small business in planning and implementing a configuration of ISA 2000 Server or ISA Server 2004 that meets your information protection needs without adversely restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from ISA 2000 Server to Microsoft ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.

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    NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with replication to deliver fast, zero RPO disaster recovery between sites that are as far as 185 miles (300km) apart. Progent's roster of seasoned network experts can help your business to plan, deploy, administer, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your technical requirements and IT budget. Progent can make sure you follow leading practices for installing your MetroCluster solution by delivering guidance with procedures like assigning shelf IDs, determining aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery solution to verify compliance with information assurance standards and government mandates.

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    CCIE Expert Certified WLAN controller Technical Consultant

    Catalyst line of Wi-Fi controllers streamline the administration of wireless LANs by unifying the provisioning and control of wireless APs, tuning wireless throughput by reducing the effect of RF congestion, improving Wi-Fi availability with rapid auto-failover, and hardening data security by identifying cyber threats and analyzing network traffic according to user type and locale. Progent's Wi-Fi consultants can assist your business to deploy Cisco Wi-Fi controllers to manage wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi solution or carry out an efficient migration to Cisco's latest wireless controller solutions.

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    Altaro VM Backup Encryption Remote Troubleshooting

    Altaro VM Backup offers small and mid-size organizations a reliable and affordable platform for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud-hosted architectures and also supports cost-effective backup to Microsoft Azure Block Blob storage. Top features include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for reducing your exposure to data loss, advanced encryption, item-level restore capability for individual files and emails, extensive support for Windows Server CSV and for VMware vCenter for managing larger environments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online VMs without downtime. Progent is an Altaro partner and can provide a broad array of services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery system based on Altaro VM Backup.

  • Microsoft Certified Partner Atlanta Georgia Computer Consulting Company Tech Support Outsource Georgia
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  • Windows Server 2012 R2 Security On-site Support
    Windows Server 2012R2 Server Manager Online Support

    Progent's Microsoft-certified consultants can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT support, team, develop an enterprise-wide security strategy, automate IT management, help with application development, and build and validate a DR/BC plan.

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    Progent's Duo services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices.

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  • Santa Cruz Remote Workers Call Desk Augmentation Consultants Santa Cruz, CA Work from Home Employees Santa Cruz Consulting and Support Services - Help Desk Call Center Outsourcing Consulting Services Santa Cruz California, US
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  • Top Ranked Small Office Help
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    Progent is a pioneer in economically delivering enterprise-class network help to small businesses. Progent's success in addressing the network service requirements of the chronically underserviced small company sector is the combined result of key technical and process innovations that have removed a great deal of the traditional expenses out of managing network support, injected unprecedented professional expertise into the support system, and dramatically accelerated the solution process.

  • SharePoint Design Company Kansas City, St. Louis, Springfield, MO, US SharePoint Small Office IT Outsourcing Kansas City, MO, Saint Louis, MO, Springfield, MO, Independence, MO
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    Microsoft Virtual Server 2005, hosted on the Windows Server operating system and based on technology first produced by Connectix, delivers the power necessary to accomplish server consolidation, software migration, and server isolation tasks via virtualization techniques in an enterprise-class IT network with advanced scalability, manageability, and fault tolerance. Microsoft has aimed Virtual Server at companies who want to improve ROI in application programming and piloting, migration from outdated line-of-business software, and hardware consolidation. Progent's certified Virtual Server consultants can help your business to evaluate and deploy Microsoft Virtual Server.

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