If you need immediate support and are not currently a Progent client, you can use the web sign up service to receive support now.'This support costs $2.95 per minute. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at $2.95 per minute per engineer. To sign up for this immediate support, click here.

If you do not need immediate support but would like to work with one of our Business Development Representatives to talk about our ongoing support options, you can:

  • Call Progent at 1-866-PROGENT (866-776-4368)
  • Send email to information@progent.com
  • Have an online Chat with a Progent sales agent (if Chat Now! is displayed on the left side of this page).

Signing up in advance for future troubleshooting help or consulting services can save you time and money. To find out about the advantages of pre-registering as a Progent customer, see Sign Up Now.

About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to solve IT problems without the cost and delays associated with on-site service calls. Progent has delivered remote support to organizations of all types and sizes in every state in the U.S. (see Progent's customer testimonials). If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, Progent has the solution.

Highlights of Progent's National Remote Support program include:

Nationwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.

Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.

VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.

Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.

Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.

Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.

Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.

In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.

Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for emergency support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for established accounts.

Progent's Engineers Will Travel
Many of Progent's customers with branch offices outside of California will engage Progent in consulting assignments that require long-distance travel. This can be a fast and cost-effective way to complete special projects where a consistently high level expertise is required at multiple sites. Ask your Progent representative for more information about this service.

Here's How to Get Started
To get started with Progent's Nationwide Remote Support or to find out more about Progent's remote service offerings, call Progent at 1-866-PROGENT (866-776-4368) or send email to information@progent.com.



An index of content::

  • 24 Hour Solaris Professionals Nebraska Network Consultants Linux Omaha, Douglas County, Nebraska
  • 24-7 Windows Active Directory Domain Services IT Consulting 24x7 Azure AD Connect Support

  • Consulting macOS Configuration
    Consultants Mac Online Technical Support

    Progent offers nationwide online technical support and troubleshooting services for companies who run macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft Windows technology. Progent's experts offer macOS and OS X users a range of services such as desktop support, upgrading to the current version of macOS from earlier versions of Apple macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also assist you with Apple iPhone and iPad synchronization and troubleshooting, or moving to iCloud services. Remote network consulting provides optimum leverage for your IT dollar by protecting user productivity and shortening the hours billed for network repair services. Advanced online support utilities and skilled service specialists and consultants allow Progent to solve most IT problems without squandering time and money by going to your location. In the vast majority of situations your network problems can be dealt with over the phone or through a mix of phone help and online access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP certified security specialists to help with the toughest network issues.

  • 24-Hour Fargo Spora Crypto-Ransomware Negotiation Help Fargo-Williston, North Dakota Immediate Fargo Maze Ransomware Settlement Experts
  • 24x7 RIM BlackBerry Outsourcing Firm ATL BlackBerry BES Information Technology Consulting Atlanta, GA

  • Computer Consultants Exchange 2016 Migration Planning
    Exchange 2016 Migration Planning Specialist

    Progent can help your business in any and all phases of your migration to Exchange Server 2016 including designing high availability (HA) infrastructure for a local, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V virtualization design; determining storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing for high-availability CAS services; planning, building and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).

  • 24x7x365 Lexington-Fayette Work at Home Employees Help Desk Outsourcing Guidance At Home Workers Consultants near Lexington-Fayette - Call Desk Augmentation Consultants Lexington Blue Grass Airport LEX

  • Debian Linux Network Consulting
    Redhat Linux Support and Help

    Progent's Linux support experts offer small and mid-size businesses and developers assistance with managing and supporting Linux computers that operate with Microsoft-powered networks. Progent offers your business access to Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISA credentials. This broad array of experience offers you an easy single source to help you build and manage a secure and robust cross-platform network and communications solution that allows Linux and Microsoft interoperability by combining Windows with major Linux variations including RedHat Linux, SUSE Linux, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.

  • Outsource IT Ohio
  • Alexandria Integration Consulting Alexandria Engineer
  • BlackBerry Desktop Manager Computer Consulting IT Consulting Firms BlackBerry Wireless Beverly Hills California
  • BlackBerry Smartphone Technical Support Outsource BlackBerry Redirector IT Service Providers Modesto Stanislaus County
  • Carlsbad Ryuk Ransomware Negotiation Support Carlsbad, CA Carlsbad Phobos Crypto-Ransomware Negotiation Help Carlsbad-Oceanside, CA

  • Microsoft Exchange Upgrade Remote Support
    Professional Exchange 2000 Server

    Progent is among the most experienced network consulting companies for designing email and messaging solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies receive the full benefits of Exchange Server 2000 for typical situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 Server management.

  • Cisco and Microsoft Certified Amazon cloud integration Developer Firm Amazon EC2 instances Contract Development
  • Computer Help SQL 2014 Waterford, Newman, Hughson CA, United States 24-Hour SQL Server 2012 Server Support Modesto
  • Consolidation Lincoln-Lancaster County Biggest Lincoln-Lancaster County Small Business Computer Consulting
  • Exchange 2003 Server Network Consulting Service Exchange Server 2016 Small Office Server Support
  • Irvine Hermes Crypto-Ransomware Cleanup Irvine Newport Beach California 24-7 Irvine Crypto-Ransomware Malware Cleanup Irvine Newport Beach California
  • Microsoft Windows Server 2016 Computer Support Consultants Larimer County Colorado Network Administration Windows Server 2016 Fort Collins, Larimer County
  • Mission Viejo-Lake Forest, CA Top Quality Mission Viejo Lockbit Crypto-Ransomware Business Recovery Mission Viejo Ryuk Online Crypto-Ransomware Removal Consultants Mission Viejo-Dana Point
  • OS X Disaster Recovery Consultant Services macOS and Cisco ASA Firewalls Professionals
  • Offsite Workforce Consultants nearby Appleton - Data Protection Systems Consulting Services Appleton-Oshkosh, WI Work from Home Employees Guidance near me in Appleton - Data Protection Solutions Consultants
  • Open Now At Home Workers Assistance - Clearwater - VoIP Systems Consulting and Support Services Clearwater Work at Home Employees VoIP Solutions Consulting Services Pinellas County Florida, America
  • CCIE Expert Certified West Virginia Small Business IT Consulting Companies
  • Pasadena, Harris County Teleworkers Consultants near Pasadena - Help Desk Solutions Expertise At Home Workforce Guidance nearby Pasadena - Help Desk Call Center Outsourcing Consultants Pasadena Baytown Missouri City, United States
  • RIM BlackBerry Support Firms Shreveport Bossier City Shreveport, LA Biggest BlackBerry BES Security Consultant
  • Remote Troubleshooting Microsoft SharePoint Server 2010 Georgetown, US Onsite Technical Support Microsoft SharePoint Server 2013

  • Small Business Server 2008 Network Engineer
    Microsoft SBS Premium Add-on Professional

    Microsoft Small Business Server is a low-cost suite of server products that offers the foundation for a feature-rich but easy-to-manage IT network. The IT sophistication of the Microsoft .NET components included with Small Business Server requires a network support expert with hands-on background planning and integrating seamless, comprehensive business network solutions. Progent's Microsoft SBS Server consultants have an average of more than 10 years of experience supporting business networks built on Microsoft platforms. This experience ensures you results in installing, administering, and troubleshooting network environments that incorporate the SBS Server suite of servers and applications.

  • Remote Workforce Consulting and Support Services nearby Ontario - Integration Solutions Expertise Remote Workforce Consulting Experts nearby Ontario - Support Consulting Experts Ontario California

  • 64-bit Server Specialist
    Support 64-bit Upgrade

    Progent's Microsoft-certified engineers can help you plan, document, implement, administer, and repair a network-wide move to 64-bit server and desktop OS software and business applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the important 32-bit programs that you want to keep as well as the latest 64-bit editions of software you wish to install.

  • Remote Workforce Plano Consulting and Support Services - Endpoint Security Solutions Consulting Experts Plano Texas Work from Home Employees Consulting and Support Services near Plano - Security Systems Guidance Plano Dallas
  • Utah System Support
  • Remote Workforce Riverside Consulting Experts - VoIP Technology Consulting Riverside Work from Home Employees IP Voice Technology Consulting Services Riverside - Moreno Valley, America
  • Salem Offsite Workforce Collaboration Solutions Consulting Services Salem Oregon Work from Home Employees Salem Consulting Experts - Collaboration Technology Guidance Salem, United States
  • San Bernardino At Home Workforce Network Security Systems Consulting San Bernardino, US Offsite Workforce San Bernardino Guidance - Endpoint Security Systems Consultants San Bernardino County

  • © 2002-2022 Progent Corporation. All rights reserved.