Progent’s National Support Center provides nationwide remote support for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-Certified support professionals offer phone help and online secure computer connection to troubleshoot and repair technical problems quickly and affordably. The breadth of IT experience represented by Progent's team of country-wide service engineers allows Progent to escalate even the toughest problems to qualified specialists as required.


Additional Topics of Interest

Cisco ASDM Firewall Management Online Support
CCIE Expert Certified Remote Technical Support in Tacoma

Progent’s Cisco-Certified technology experts provide experienced PIX Firewall support services encompassing design, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from small, easy-to-install desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a healthy level of security, speed and reliability for business networks of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated security and connectivity services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN networking, intelligent access services, and flexible management solutions. Progent’s Cisco consultants can help you select and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.

ProSight Active Security Monitoring Consultant Services
 ProSight Phishing Defense Technology Professional

Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats.

PowerPoint for Mac Onsite Technical Support
Technical Support Services

Microsoft Office for Mac allows Mac users to run the industry's most familiar business programs. Progent's Apple-certified Macintosh consultants can show you how to set up Mac Office on a multi-vendor network combining Apple OS X and Windows-powered platforms so that Mac users can take advantage of the latest features in Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with co-workers who run Microsoft Windows. Progent's consultants have expertise with both Mac and Windows platforms and can provide service for environments that combine Apple Macintosh with Windows systems with extensive resource sharing, or networks which intentionally limit collaboration between Mac and Windows systems.

SQL Server Online Help
Atlanta, GA Emergency Microsoft Certified Expert SQL Server Online Support

Progent’s Microsoft certified professionals can provide small and mid-sized businesses expert Microsoft SQL Server help. Microsoft SQL Server is a comprehensive, web-ready database and data analysis platform that opens the door to the speedy development of advanced business programs that can give your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to providing consulting, maintenance and problem solving services, Progent’s SQL consultants can help you use Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to increase the productivity and profitability of your information system. Progent can also help you upgrade from earlier versions of Microsoft SQL Server to SQL Server 2005.

Colocation Onsite Technical Support
Multi-site Networking Support Newark, NJ

For corporations with branch offices in California or any region covered by Progent's consultants, Progent's Microsoft-Certified network support experts and certified Cisco network consultants can provide a range of network support services such as project planning, SOX compliance, office relocations, corporate security, network architecture, on-site or phone-based branch office support, and troubleshooting for co-location hosting environments. A Progent network architect can show you how to design a multi-site network that makes smart use of co-location services and Internet data centers. Progent’s Microsoft Premier engineers can help large corporations plan, deploy and maintain massive rollouts of the latest versions of Microsoft products including Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent’s CCIE and CCNP consultants can help you configure Cisco products for connection solutions that incorporate basic, high-speed, integrated, and remote networking.

Consultant Services for Sun Solaris
UNIX Small Business Computer Consulting New Orleans

Progent's UNIX platform support services provide small businesses and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of experience offers you a convenient single consulting firm to show you how to build and maintain a protected and reliable mixed-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Apple macOS and OS X, Solaris, AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux platforms such as RedHat Linux, SuSE Linux, Debian-GNU and Slackware.

Office 365 Deployment Readiness Remote Troubleshooting
Office 365 and on-premises Exchange IT Consulting Plano, TX

Office 365 Exchange Online allows you to use cloud-based servers, mailboxes and other email components to reduce hardware expense and management overhead. You can use Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid solution that combines both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly remote support to help your small businesses to assess the benefits of Office 365 Exchange Online, design a network topology that aligns with your business needs and budget, implement an efficient move from your existing Exchange organization to one that includes Office 365 Exchange Online, train your IT team and end users, and provide as-needed consulting and troubleshooting.

Windows 8.1 Wireless Support and Integration
Specialists for Windows 8 in Minneapolis

Progent's engineers can provide a variety of consulting services to assist organizations of any size to deploy, administer, and support networks that include workstations, notebooks, tablets, or Windows phones based on Windows 8.1. For enterprise customers, Progent's senior project managers can help create test labs to assess Microsoft Windows 8.1 and develop and manage Windows 8.1 deployment projects following leading practices.

Unified Communications Manager Express Online Troubleshooting
CUCM Online Consulting in Emeryville, California

Cisco Cisco Unified Communications Manager, formerly named CallManager, functions as the foundation of Cisco's communications and collaboration solution. Unified Communications Manager and Cisco Unified Communications Manager Express provide a borderless IP-PBX by integrating closely with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and affordable remote and onsite support to help businesses of any size to build and maintain CUCM environments by providing Unified Communications Manager integration and technical support services that deliver maximum business value. Progent's consultants can assist with any facet of Unified CM configuration and debugging in areas such as integrating Cisco Voice over IP phones and desktop Video phones, reviewing dial plans, setting up SIP trunking and PSTN support, deploying ISR routers with CUBE support, designing Cisco UCS server clustering solutions for high availability, capacity planning, and integration with Microsoft Exchange and Skype for Business.

Network Consulting Experts for Deploying Phase: Implementation
MSF Information Technology Consultant Phoenix, Arizona

In performing IT projects for enterprise customers, Progent uses a phased approach driven by specified milestones in order to achieve financial, scheduling and technical goals while reducing business disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures based on the best practices defined by the Microsoft MSF methodology which includes requirements definition, architecture recommendations, pilots, design tuning, and professional implementation. All phases are documented to provide a comprehensive description of technical services performed and to help in ongoing system maintenance.

Proxim Wireless Example Application
Example Application Virginia Beach, VA

Progent provided a wireless integration solution that allowed a school to improve efficiency and eliminate the ongoing costs of a dedicated link. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim bridge is intended for connecting remote locations as far as 2.5 miles apart and can extend to even longer distances. This wireless solution offered better performance and reliability than simply amplifying the 802.11b wireless network, and since it utilizes the 5.8Ghz spectrum it offered immunity to local interference.

Mac Online Services
Consulting Services in Birmingham, Alabama

Progent offers nationwide online technical support and troubleshooting services for businesses that run Apple macOS and OS X networks or whose IT systems include a mix of Apple Mac and Microsoft technology. Progent's engineers offer Apple macOS and OS X users a range of IT services such as desktop support, upgrading to the current version of macOS from earlier versions of macOS or OS X, plus expertise with Mac applications. Progent can also assist your business with iPhone and Apple iPad support, or migrating to iCloud services. Online network consulting offers optimum return for your information technology dollar by protecting user productivity and shortening the hours charged for computer repair services. Advanced remote access tools and experienced service specialists and consultants combine to enable Progent to handle the majority of IT issues without squandering time and money by going to your location. In the vast majority of cases your IT issues can be dealt with over the phone or through a combination of telephone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISA certified security professionals to help with the most challenging system problems.