Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points, security gateways, and switches. UniFi appliances running throughout multiple venues with thousands of access points can be remotely provisioned and administered with free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, optimization, debugging, monitoring, and analytics. Progent can provide the expertise of seasoned wireless consultants who can help you to assess the value of Ubiquiti’s UniFi technology for your environment and assist you to plan, deploy, manage, and maintain your UniFi ecosystem.
Microsoft Virtual Server, run on the Microsoft Windows Server 2003 platform and powered by technology originally developed by Connectix, delivers the power necessary to carry out server consolidation, software upgrade, and server quarantine tasks via virtualization technology in an enterprise-class computing environment with advanced scalability, manageability, and availability. Microsoft has targeted Virtual Server at companies who want to enhance ROI in software programming and testing, migration from outdated line-of-business software, and hardware consolidation. Progent's professional Virtual Server consultants can help your IT staff to evaluate and deploy MS Virtual Server 2005.
Progent’s team of Microsoft and Cisco Premier Certified experts average more than a decade of hands-on professional experience, at the front lines of IT support, performing a wide variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not only expert technical help, but also a consultant with proven approaches for applying computer knowledge to resolve actual IT problems rapidly.
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is intended to offer a unified solution for deploying and administering virtualized datacenters across hybrid networks that can include private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can help businesses of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you migrate smoothly from older releases of Virtual Machine Manager, design processes for building and deploying VMs and VM hosts, implement fault-tolerant compute and storage clusters, connect your datacenter infrastructure with public cloud services, configure virtual switches, write and debug PowerShell scripts, and help you assess the strategic advantages of new technologies like Storage Spaces Direct and Shielded VMs. Progent's certified hypervisor professionals can provide world-class Hyper-V consulting and VMware ESXi expertise.
The new Cisco ASA 5500-X Series of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-certified CCIE network consultants can assist you to maintain your legacy PIX or Cisco ASA 5500 firewalls and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, integrate, tune, administer and debug firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.
Progent can help you in any and all facets of your upgrade to Exchange 2016 such as planning HA system topology for a local, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying storage capacity required for your virtual machines, databases and logs; configuring HLB for fault-tolerant CAS services; planning, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft 365; and configuring Outlook on the web.
ProSight IT Asset Management is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you’re planning improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need when you need it.
Progent's Symantec consultants can assist you to support legacy Symantec firewall and Symantec VPN appliances including the Symantec Raptor and Symantec VelociRaptor family or show you how to upgrade to newer firewall technology. Progent can also enable you to create and implement a complete security plan that can incorporate firewall/VPN devices and software, outsourced security and network protection services, server and application monitoring products, and documented policies and processes. Progent has the skill to be your one-stop resource for continuing technical help, administration, education, and security consulting.
Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports transmitted by each staff member to each client. The discipline of documenting and archiving service activity allows more efficient support and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who won’t let go of the keys to the kingdom.
Progent's Microsoft-certified consultants have over a decade of background planning, deploying, enhancing and fixing Microsoft SCOM environments and can provide organizations of any size expert remote or on-premises consulting services for SCOM 2012. Progent can assist your company to design a topology for SCOM 2012 servers that provides the responsiveness and resilience required to watch over your datacenter efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent's SCOM consultants can also assist you to import and customize SCOM 2012 management packs according to industry best practices for tracking network fabric and both Microsoft and third-party applications and services. In addition, Progent can provide responsive remote or on-premises troubleshooting to assist you to fix serious issues detected by SCOM 2012.
Progent is a Microsoft Certified Partner and has earned accredited competencies that include Advanced Infrastructure Solutions. Microsoft Certified Partners are the most successful organizations who earn the top client satisfaction and enjoy the tightest operational relationship with Microsoft. The knowledge, capabilities, and dedication required to achieve the level of Microsoft Certified Partner pays dividends to Progent's customers by allowing Progent to provide your business more complete technical solutions for your information network.
Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and application development services for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web-based technology for efficiently connecting people, groups and information. SharePoint provides a central spot for your employees or clients to access, organize, distribute and manipulate relevant data, files, and applications and to interact with one another. SharePoint enables quicker and better decisions, more effective sharing across teams and more economical business processes. Windows SharePoint Services connect employees, clients, teams and projects with the information they’ve created in a manner that makes data easy to locate, retrieve and re-use. Progent's SharePoint consultants can help you to support your current SharePoint solution or migrate to the latest release of SharePoint.
Progent can help your company to plan and implement an efficient migration from a UNIX-based information system to a network powered by Microsoft Windows and capable of running Microsoft's popular office productivity software, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development experts can show you how to preserve your data and minimize productivity discontinuity by developing an effective migration plan that preserves your current assets in UNIX software and technology. UNIX-to-Windows transition support expertise available from Progent include evaluation of existing environment, transition planning and testing, Exchange migration services, data and application software migration, and server and mass storage migration and consolidation.
Progent provides several basic kinds of Contact Center services including Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Help Desk Services, and Help Desk Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals offers your clients easy access to a dependable technical group with extensive experience providing phone support and online troubleshooting for networks powered by Microsoft products. Progent's concentration is on giving the support Call Center a respected image as a key contributor to business productivity. Progent's goal is to fix rather than simply record problems.
MS Communications Server delivers Instant Messaging and Real Presence as part of an extensible, enterprise-grade package featuring advanced security, seamless integration with other Microsoft software, an expandable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. The product allows lower costs and elevated operational efficiencies, enhanced individual output, and better intellectual property protection. MS Office Communications Server has been replaced by Lync, which itself has been revamped and renamed Skype for Business. Progent's certified IM and Presence experts can provide remote and on-premises configuration support and mediation services for your Office Communications Server environment and can help you to assess the advantages of upgrading to Microsoft's Skype for Business. Progent can also help you to plan and implement an efficient upgrade that will add business value to your information network
Progent can provide one-on-one training designed for individuals who want to broaden their knowledge of the macOS and OS X operating system, Mac hardware, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual online classes for Mac application software.
Hyper-V 2016 incorporates core features initially developed for and proven on Microsoft Azure, among the world's largest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, reliability and recoverability. Progent’s Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, set up test systems to verify the ability of Hyper-V 2016 to run your vital applications, plan an efficient network architecture for a cloud-centric or hybrid deployment, create and carry out a smooth migration strategy, train your IT administration and support personnel, and deliver ongoing consulting and troubleshooting support to ensure that your Hyper-V 2016 solution gives you the highest possible business value.
Progent’s Co-managed Call Center service makes it possible for your IT organization to split the load for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent’s Co-managed Help Desk service is a collaborative service desk solution based on ConnectWise Manage, the leading shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Microsoft-certified experts can provide network support and technology consulting services for Microsoft .NET Servers and applications and for Microsoft Windows Server 2012 R2, Windows Server 2008 R2 and Windows Server 2003. Progent’s support team can show you how to design, deploy, troubleshoot and manage the entire suite of Windows .NET Servers including Microsoft SQL Server 2012, Microsoft ISA Server, Microsoft Small Business Server, Microsoft Exchange Server 2013 and Exchange Server 2010, Microsoft SharePoint Server, Hyper-V, Lync Server, Project Server, and System Center Operations Manager.
Progent is an Altaro partner and can plan and manage an implementation of Altaro Office 365 Backup to preserve your M365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, plus Teams Chats.
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-premier CCIE network consultants can help you to maintain your existing PIX or Cisco ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, deploy, tune, administer and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.
Progent's consultants have supported Dynamics GP and Great Plains ERP software for almost 20 years and Progent has delivered integration, customization, education, and debugging since the product's original release. Progent offers high-level expertise for upgrading out of date Dynamics GP deployments. Progent can help you to design, pilot, and carry out an efficient migration from a an outdated release of GP to the newest release of Microsoft Dynamics GP.
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital devices that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that any potential issues can be addressed before they can disrupt your business.
Progent's service experts in Mac and Windows technology can show you how to integrate Apple Macintosh and Windows systems into seamless networks with resource sharing and collaboration support. Enabling productive co-existence among a variety of servers and workstations powered by Apple Mac OS and Microsoft Windows requires extensive knowledge of and experience with Apple Macintosh and Microsoft products. Progent's experience in Windows and Macintosh consulting makes it possible to provide world class support to companies that rely on these technologies to keep their strategic advantage. Progent can also help your business to integrate Apple's iPhones and iPads to operate with smoothly with your Windows environment.
System Center Configuration Manager automates application and device provisioning and updating, streamlines compliance settings management, keeps track of network assets, guards against corporate data leakage, provides health monitoring, enables safe end-user self service, and delivers a common control mechanism for managing multi-OS ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Microsoft Azure cloud specialists can help your organization with any aspect of designing, installing, using and repairing a SCCM deployment for local, cloud, or hybrid environments.
Progent’s Microsoft-premier engineers can assist you to update your workstations from 32 bits to 64 bits. Progent can help your company to understand the costs and benefits of upgrading to 64-bit desktop computing, plan an affordable upgrade strategy that minimizes operational interruptions, and deliver inexpensive, expert online support to assist you to configure 64-bit PC desktop operating systems and application programs on your existing hardware.
Progent's certified SQL Server 2019 consultants can help you to assess the business case for migrating to SQL Server 2019 and can provide rapid remote or onsite contact with consulting experts in solution planning and deployment, software development, database administration, and cybersecurity.
Small to middle size businesses can now get all the benefits of Operations Manager and in addition have fast access to Progent’s Microsoft and Cisco Certified IT support professionals. With Progent's affordably priced IT support packages, small and midsize businesses can choose a basic System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to offer small business information systems enterprise-class availability, security, and productivity.
Progent offers affordable remote access to a certified Oracle DBA consultant or an Oracle software developer. Progent offers comprehensive database administration services for all versions of Oracle's RDBMS platform and can also assist you to plan, build, update, or fix Oracle database applications based on SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Data Guard replication technologies and ASM file/volume manager.
Progent’s Microsoft certified experts provide a range of consulting services for Dynamics GP. Microsoft Dynamics GP is a financial and business analysis package based, like all Microsoft financial solutions, on the scalable and familiar platform of Microsoft Windows technology. Dynamics GP offers a cost-effective tool for managing and combining finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, and HR. Dynamics GP is easy to install and configure, and with its segmented design you are able to license only the functions you currently need, with the ability to add clients and enlarge functionality when necessary. Progent’s Dynamics GP/Great Plains support experts can show you how to install, customize and manage the current version of Microsoft Dynamics GP or upgrade efficiently from an earlier release.
Progent's Microsoft-certified network experts can assist your organization to assess the value of Exchange Server 2010 for your company and can help your IT staff to plan and carry out an efficient migration to Microsoft Exchange 2010 from Exchange 2003 or Microsoft Exchange Server 2007 that will provide fast return on investment by improving your workers' efficiency, cutting the expense of hardware and service, simplifying management, and integrating your key communications technologies.
Microsoft Systems Management Server offers extra capability for change and configuration management of Windows-based systems via SMS Feature Packs. Feature Packs lower the net administrative costs of managing and deploying software products by making it easier to copy system images, manage mobile computers, and run management utilities. In addition to advising you about ways to cut management expenses by installing SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT projects involving areas that Feature Packs are intended to make more efficient. Progent's migration and upgrade services can lower spending and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless engineers can help you define efficient processes and standards to manage PDAs and intelligent mobile communication devices so your field force remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security strategy that includes standards, procedures and IT products to keep your IT network safe.
Progent's certified SharePoint 2019 and SharePoint Online experts can provide affordable online and onsite consulting expertise, software development, and technical support services for businesses of any size who intend to migrate to SharePoint 2019 or SharePoint Online from legacy releases of SharePoint. Progent can assist you plan and execute a cost-effective upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that combines onsite and cloud components into a seamless intranet solution.
Progent's certified consultants can assist you to assess the business value of Windows Server 2012 R2 for your organization, develop pilot environments and migration plans, tune your infrastructure for local, multi-location, cloud-based, and partial-cloud datacenters, train your IT support, staff, develop an enterprise-wide security plan, automate network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan.