Progent's certified professionals can help you to evaluate the benefits of Windows Server 2012 R2 for your company, create test systems and migration strategies, optimize your network infrastructure for on-premises, multi-location, cloud-based, and hybrid environments, train your IT support staff, develop an enterprise-wide security strategy, automate network administration, help with application development, and generate and test a DR/BC plan.
The QTS (formerly Herakles) Colocation Center facility is located in the earthquake-neutral Natomas neighborhood of Sacramento, CA. If you are currently using the QTS Sacramento data center as a colocation site or if you are considering migrating your primary or offsite backup system to the Herakles data center, Progent can provide a variety of affordable services such as colocation relocation, equipment deployment and upgrades, network improvements, comprehensive project management services, virtualization configuration, offsite network monitoring, automated system administration, software development, disaster recovery planning and testing, data security assessment, and the use of the Progent Test Lab.
Progent's Microsoft and Cisco-certified network engineers can assist your organization to assess the value of Exchange Server 2010 for your business and can help your IT staff to plan and carry out a smooth upgrade to Exchange 2010 from Microsoft Exchange 2003 or Exchange 2007 Server that will provide fast payback by improving your workers' efficiency, lowering the expense of equipment and support, simplifying administration, and consolidating your key communications platforms.
Progent delivers the services of Microsoft and Cisco-Certified network consulting experts to show customers affordable ways to help businesses optimize the value of Microsoft and Cisco products. For networks that range from remote offices to large enterprises, Progent's network engineers can help you enhance your information system's e-mail infrastructure, security, availability, performance, and network administration.
Progent believes that a carefully architected and implemented network is a crucial piece for accelerating any company's growth, and we apply this credo in our corporate system infrastructure. We have created a non-stop virtual office network that allows Progent's in-house engineers and certified contractors to offer rapid and effective support, cooperate closely on sophisticated jobs, and gain from professional and private maturity by acting as a member of an exciting company culture of personal drive and independence.
Progent's Mac support consultants can assist you with a broad array of system foundation issues including network architecture, remote and mobile access, internetwork compatibility, protection, and new technologies including VoIP and fast wireless connectivity. For business networks based solely on Apple Mac OS X or for systems that use a combination of Mac, Linux and Windows based servers and workstations, Progent has the knowledge and depth to handle the challenge of planning, configuring, and supporting a network infrastructure that is reliable, safe, productive and aligned with your corporate goals. Progent can show you how to deploy Apple's Xserve enterprise servers, Apple's Xserve RAID fault-tolerant storage systems, and Apple's Xsan SAN systems. Progent can also provide skilled experts to support Cisco routers and switches.
Progent's Co-managed Help Desk service makes it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's roster of certified technical support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared professional services automation platform for handling service requests, ticketing, ownership, progress tracking, and metrics.
Progent's Shared Help Desk service makes it possible for your business to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution based on ConnectWise Manage, the top shared professional services automation platform for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics.
Cisco's security and remote access solutions for small to medium sized companies offer a complete range of easy-to-administer security hardware and software to help you protect your wired and wireless network infrastructure. Cisco's VPN line includes routers and switches, firewalls, intrusion detection systems, and Virtual Private Network solutions. Progent's expert consulting staff includes experienced engineers with Cisco's Certified Internetwork Expert (CCIE) and CCNP certifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and additional Cisco protection solutions that fit most closely with your corporate goals.
Microsoft supports seamless hybrid environments that combine Microsoft 365 Exchange Online and local Exchange deployments. This permits you to have some mailboxes located at your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can assist you with any facet of designing, implementing and debugging your hybrid Exchange Online deployment. Progent's Exchange specialists can deliver as-needed expertise to help you resolve challenging technical issues and also can provide comprehensive project management outsourcing to ensure your hybrid Exchange initiative is successfully completed on schedule and within budget.
Progent's Palo Alto Networks firewall consultants can show you how to choose, configure, and manage Palo Alto Networks firewalls to create a next-generation security environment that extends across your on-premises and cloud resources and protects any user anywhere with any endpoint device.
The QTS Data Center is situated in the earthquake-neutral Natomas area of Sacramento, CA. If your business is now utilizing the QTS data center as a colocation site or if your business is considering migrating your main or offsite backup system to Herakles/QTS, Progent can provide a range of cost-effective consulting services including colocation relocation, equipment deployment and updates, infrastructure optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined system management, software development, disaster recovery planning and testing, data security evaluation, and the use of Progent's Test Lab.
Progent's Microsoft experts offer small and mid-size companies enterprise-level consulting services for Microsoft Systems Management Server and Configuration Manager 2007, Microsoft's standard tools for change and deployment automation. System Center Configuration Manager 2007 is the new title for the update management platform formerly known as Systems Management Server. System Center Configuration Manager provides a range of new features to Systems Management Server such as full automation, integrated Windows Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's Microsoft certified engineers can show you how to use SMS Server or Configuration Manager economically for automated OS and application software deployment, security patch control, software metering, and licensing reconciliation. Progent's engineers can also assist your company to move smoothly from Systems Management Server to Configuration Manager.
Progent's Microsoft-certified consultants offer cost-effective remote consulting and troubleshooting for Windows Server Essentials. Progent offers full-service project management to help you design and execute an efficient migration from Microsoft Windows Server Essentials to Microsoft 365 and other Azure Cloud platforms and services.
Progent's certified SonicWall firewall consultants can show you how to deploy, maintain, and tune SonicWall firewall products including the newer SonicWall TZ, NSa and NSsp families of appliances and the older SonicWall PRO 1260 Secure Switch devices. Progent's CISM and GIAC-certified network security consultants can help you incorporate SonicWall security gateways into a complete network protection solution and design security into your business processes.
Progent can help your organization to design an upgrade to Microsoft Teams from Skype for Business Online and install, administer, and troubleshoot a cloud-based or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office/Microsoft 365 apps, Exchange, SharePoint, and your phone system.
Progent offers expert remote consulting to help companies integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid architectures that combine physical resources along with public cloud services. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud integration services such as Azure hybrid cloud design and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than two decades of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
System Center Configuration Manager 2016 automates software provisioning and updating, simplifies security and compliance settings control, keeps track of network resources, guards against corporate data leakage, performs network health reporting, allows safe end-user self service, and offers a single point of control for managing mixed-operating system ecosystems running on-prem, cloud, or hybrid deployment topologies. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud integration experts can assist your organization with any facet of planning, implementing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud, or hybrid environments.
VMware's NSX virtual network technology allows you to create entire networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high degree of automation independent of the physical components used by the basic network infrastructure. VMware Site Recovery Manager supports programmatic recovery, application mobility, and non-intrusive site migration, failback and re-protect. SRM also permits non-intrusive testing for disaster recovery, updates and fixes and can generate reports to confirm complete service recovery, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the entire virtualized network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to assist you to plan, configure, test and maintain a DR solution based on VMware SRM and VMware NSX.
Progent's background providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer tools enable Progent to create specialized mission-critical applications and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Dynamics GP reporting consultants can show you how to create reports that let you track your business more thoroughly, turning uncooked information into valuable insights into your company and customers.
Progent offers nationwide urgent technical support and troubleshooting services for companies that run Sun Solaris environments or whose information systems include a combination of Solaris and Microsoft technology. Remote IT help offers maximum leverage for your information technology dollar by extending user efficiency and shortening the hours charged for network analysis and repair. Advanced remote support utilities and experienced technicians and engineers combine to enable Progent to solve most network issues without squandering time and expense by going to your site. In most of situations your network problems can be remediated by telephone or via a combination of telephone support and online network analysis. Progent can make available Cisco certified CCIE network experts and CISM premier security professionals to help with the most difficult system issues.
When performing consulting projects for corporate customers, Progent follows a structured approach based on defined milestones in order to achieve financial, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Project Methodology utilizes accepted project management procedures based on the best practices described by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design adjustments, and professional implementation. All facets are recorded to provide a comprehensive description of IT services performed and to assist in ongoing system support.
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent has a group of IT consultants located in the vicinity of Tampa, and Progent also offers online expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security consultants, Hyper-V and VMware specialists, and veteran disaster recovery/business continuity preparedness experts. Progent can also help your business to plan and implement a migration to the Flexential facility by providing services like designing system architecture, specifying hardware components, system configuration and testing, debugging, streamlining remote network management, and educating your network support team.
Progent's Support Program for IT Service Providers lets you take advantage of Progent's information technology experts while retaining your own brand as a seamless extension of your network consulting staff.
For corporations with branch offices in or any region served by Progent's consultants, Progent's Microsoft-Premier IT support professionals and authorized Cisco network specialists offer a variety of network support services including project planning, Sarbanes Oxley compliance, office relocations, corporate security, network design, on-site or phone-based emergency support, and troubleshooting for colocation hosting environments. A Progent IT architect can show you how to design a multi-office network that makes smart use of co-location facilities and Internet data centers. Progent's Microsoft Certified consultants can help large corporations plan, deploy and maintain massive rollouts of updated releases of Microsoft products such as Active Directory, Microsoft Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progent's CCIE and Cisco Certified Network Professional consultants can help you configure Cisco technology for connection solutions that combine simple, high-speed, integrated, and wireless networking.
Progent's Microsoft-certified SharePoint consultants can provide affordable remote and onsite expertise, software development, and technical support support for businesses of any size who want to migrate to SharePoint Server 2016 or SharePoint Online from earlier versions of SharePoint.
VMware's popular Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for recovering services rapidly following an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site migration, failback and site re-protect. SRM also supports non-intrusive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist your organization to plan, configure, test and administer a disaster recovery solution powered by VMware SRM.
Progent can deliver a broad array of cost-effective consulting and support services to assist you to deploy, integrate, repair, and manage workstations and laptops based on Windows, macOS and OS X, or popular editions of Linux. Progent can offer on-premises or online assistance for individual machines or notebooks or help you to plan and implement a large-scale migration to new or revised operating system software and applications. Progent can also provide consultants and technical workers to assist you to plan for and complete a site relocation or merger designed to cause minimal disruption of your productivity.
Progent offers the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee defines the core capabilities and global standards of performance that IT security managers are expected to master. It gives business management the confidence that those who have earned their CISM credential have the experience and capability to provide effective security administration and support consulting.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can help you to contain the spread of an active ransomware breach. Call 800-462-8800
Progent has two decades of experience helping small and mid-size businesses to plan, implement, optimize, administer, and troubleshoot IT networks that incorporate teleworkers.
Dynamics GP 2015 R2 (formerly Great Plains) introduces a new design that improves cloud integration, works with popular smart phones and tablets, allows one-time login with Azure Active Directory, and tightens security. Dynamics 2015 R2 also simplifies management reporting, incorporates new Workflows, expands the Web Client, and delivers more than 100 improvements to its library of applications. Progent's team of Microsoft-certified and Cisco-certified consultants offer the depth and breadth of technical skills and experience to address the many IT and business challenges involved with deploying and managing Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the business value of your investment in this powerful product.
Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks firewall appliances to provide a next-generation security environment that extends across your data center and cloud assets and protects any user at any location with any endpoint device.
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified support staff can help your small or medium sized company deploy and support Cisco's security and Virtual Private Network products including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN solutions include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN products are simple to administer and offer the versatility to expand with your growing business requirements. Progent's Cisco-Premier network consultants support Cisco's complete family of products targeted at eliminating data theft, virus and worm assaults, DDoS attacks, and other threats to your network. Progent can show you how to integrate Cisco products to achieve secure access, intrusion protection, and comprehensive Identity services based on Cisco ACS using RADIUS security and TACACS to create a central client access control framework for user authentication, authorization, and accounting from an easy-to-use Web interface.
Progent's Microsoft-certified consultants can provide small and medium sized companies computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server provides a common spot for your workers or clients to access, manage, share and interact with relevant information, files, and applications and to communicate with one another. It allows faster and better decisions, more effective sharing across teams and more economical business practices. The primary goal of SharePoint Server is to gather together, in a productive way, all of the many sources of information available within and without an organization. Windows SharePoint Services connect employees, customers, teams and major tasks with the knowledge they've developed in a manner that makes data convenient to locate, download and apply.
Progent's pricing model is to charge for phone service and on-site visits per minute. As a result, you are charged just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to allow simple problems to stay unaddressed.
Progent's Shared Help Desk service allows your business to split the load for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support engineers and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the top shared PSA tool for handling service requests, ticketing, ownership, status tracking, and metrics.
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that require important updates, or resolving performance bottlenecks.
ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks.
Progent's ProSight Email Guard uses the services and infrastructure of leading data security companies to provide web-based management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter.
Progent's private cloud hosting allows small and midsize businesses to run mission-critical applications like SQL and Exchange Server from a secure Tier III data center on fully redundant equipment with geographically separate backup. Progent uses Microsoft's Hyper-V technology for server virtualization and Data Protection Manager (DPM) for backup replication and restore. You can use Progent's private cloud hosting service to eliminate large investments in the acquisition, maintenance, and operation of computer hardware and facilities while achieving world-class levels of system reliability and security.
Dynamics GP software offers analysis and reporting capabilities that let you monitor all operations, sales and expenses, and market patterns with built-in drill-down, inquiry, and reporting capabilities. Progent's Dynamics GP reporting support expertise can enable you to design reports that let you understand your business more thoroughly, converting raw data into valuable business information. Progent can enhance your reporting and analytics by offering Crystal Reports expertise, FRx support, and Microsoft Excel assistance. In addition to delivering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server help, and programming experience with VBasic, XML and other tools in order to offer specialized line-of-business software development and web commerce solutions that work seamlessly with Microsoft Dynamics GP/Great Plains.
Progent's Support Program for IT Service Firms lets you take advantage of Progent's consulting engineers while retaining your own brand as a seamless extension of your IT consulting staff.
Progent's Microsoft-certified Internet Security and Acceleration Server consultants have extensive experience creating corporate security designs for information systems with many sites, mobile workers, and line-of-business web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small company design and deploy a configuration of ISA Server 2004 that meets your IT security requirements without limiting your network.
Progent offers expert online consulting services to help companies connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Microsoft Azure enterprise hybrid cloud design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 20 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration projects quickly and affordably.
ProSight ECHO Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for cloud backup/disaster recovery. ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-premises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPAA, FINRA, and PCI and, whenever needed, can assist you to recover your critical data.
Microsoft Windows Server 2012 R2 Hyper-V advances the power of virtualization in important areas including secure multitenancy, agile infrastructure, cloud readiness, expandability and performance, and fault tolerance. Progent's Microsoft-certified consulting experts can assist your business to benefit from Hyper-V to install and manage virtual servers to cut IT expenses and enhance productivity.
Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a dependable and budget-friendly solution for backing up and recovering Microsoft Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware attacks by leveraging Immutable Cloud Storage. This creates tamper-proof backup data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad range of remote or on-premises services to assist you to plan, deploy, manage and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup technology.
Progent's Technical Response Center (TRC) offers national extended hours remote help for computer systems powered by Windows and Cisco products and technologies. Progent's Microsoft and Cisco-Premier support professionals provide after-hours phone help and online direct computer access to troubleshoot and repair technical problems rapidly and affordably. The breadth of technical expertise represented by Progent's staff of country-wide service engineers allows Progent to escalate even the most difficult network issues to appropriate experts as needed. For urgent problems, the Technical Response Center tries to answer your request for support within one hour.
Progent can help your business in all phases of your migration to Exchange 2016 such as planning HA system topology for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; determining mass storage capacity required for your virtual machines (VMs), databases and logs; configuring hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web.
Progent's Microsoft-certified consultants have over a decade of background designing, implementing, optimizing and repairing SCOM solutions and offer organizations of any size expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can assist you to plan a topology for SCOM 2012 servers that delivers the responsiveness and availability required to monitor your IT resources efficiently, whether your infrastructure are onsite, cloud-based, or a hybrid environment. Progent can also assist you to install and set up Microsoft SCOM 2012 management packs according to best practices for tracking network fabric as well as Microsoft and third-party apps and services. In addition, Progent can deliver fast remote or on-premises troubleshooting to help you to fix serious problems detected by SCOM 2012.