Progent's Consulting, Help Desk, and Ticketing for Network Service Providers in Kansas City
ProgentProgentís consulting support for IT service firms in Kansas City Missouri allows you to offer your clients Progent's consulting expertise and Help Desk support with your company's own branding as a seamless supplement to your in-house network support team. These services can help you add to your client base, flesh out your service catalog, create happy clients, and improve your profits.

Progent's roster of network infrastructure experts, desktop support technicians, network admins, and cybersecurity consultants have worked as transparent supplements to the IT groups of some of the worldís largest IT service firms. Progentís range of expertise allows you to widen the scope of your IT support business, and Progentís close integration with your support team helps you promote and preserve your branding.

Progent is a network consulting company with two decades of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any independent IT services company in the world. Progent has provided online IT assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service providers features transparent resale to your clients of world-class IT services. Progent bills you exclusively and works under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the heart of a successful IT Call Center. But enterprise-grade ticketing systems are not just costly to license and staff, but also challenging to set up and maintain. Smaller IT support firms seldom have the necessary financial or human resources. Progent's Call Center and ticketing program gives IT support firms an economical way to keep their custom branding while delivering their customers responsive desktop support backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing program allow you to expand your support volume, the diversity of technical issues your company can handle, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to commence work during standard business hours.
  • Standard support times are from 5am to 7pm PST, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in major metro areas is available throughout the country at additional cost.
  • You have complete control of your clients and billing.
  • Your clients submit requests by means of your custom branded Internet portal, a toll-free phone number, or by sending a message to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to become a single source for practically all IT expertise your customers may need. You can build your staff and strategic in-house competencies steadily without being forced to decline new business due to a gap in in-house expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal support group, under your management, and invoices your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Service Reporting: Progent uses an advanced documentation platform to ensure that all IT services performed are thoroughly documented. This allows you to transfer service responsibilities to internal personnel when you have enough staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can quickly and efficiently take on additional opportunities beyond your core areas of expertise and serve additional geographies without exposure to the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive network support firm by delivering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT service operations.
  • Fast Problem Escalation: Thanks to a large team of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved promptly.
  • Make Your Customers Happy: Satisfied customers are loyal. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has provided online network support ranging from Call Center services to advanced consulting. Efficient online support saves money while delivering quick results.
  • Advanced Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Kansas City, Missouri Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Kansas City, Missouri businesses a wide range of remote technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Program for IT Service Organizations in Kansas City, Missouri
For more details about Progent's reseller program for IT service firms in Kansas City, Missouri, call 1-800-993-9400 or visit Contact Progent.