Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Firms in Pleasanton
ProgentProgent’s consulting support for IT service firms in Pleasanton California allows you to provide your customers Progent's consulting expertise and Help Desk support under your own branding as a seamless augmentation of your in-house IT services team. These services can put you on the fast track to grow your client base, expand your service offerings, satisfy your customers, and improve your bottom line.

Progent’s nationwide roster of network experts, desktop integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as seamless extensions to the support groups of some of the country's biggest IT support firms. Progent’s breadth and depth of expertise enables you to add to the capabilities of your IT support business, and Progent’s close integration with your support team lets you strengthen and protect your branding.

Progent is an IT consulting firm with two decades of experience delivering remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has delivered online technical support and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service organizations features seamless resale to your customers of professional IT services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Providers
Ticketing is the heart of a successful IT Call Center. But full-featured ticketing systems are not just expensive to acquire and staff, but a hassle to set up and manage. Small or niche IT support companies seldom have the required budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations an affordable way to keep their company branding while delivering their clients world-class desktop support backed by an advanced ticketing system and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Organizations
Progent's Call Center and ticketing program for IT support organizations leverages Progent's sizable investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Call Center and ticketing services allow your IT service firm to increase your support volume, the diversity of technologies your firm can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing program for IT service firms include:

  • Progent's online desktop support group delivers Level 1 end user assistance with 1-hour SLA to begin work during normal business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metros is available across the country at additional cost.
  • You retain complete control of your customers and billing.
  • Your clients enter incident reports using your custom branded Internet portal, a toll-free number, or by directing a request to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see more information on Progent's Help Desk and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service firms allows your support team to act as a single point of contact for practically all technical expertise your customers may need. You can grow your staff and core in-house competencies steadily without being forced to say no to new business due to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, under your direction, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Extensive Documentation: Progent utilizes an advanced documentation system to make sure all IT services delivered are fully described. This enables support group to shift account assignments to internal consultants when you have sufficient people and appropriate skill sets.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can easily and efficiently accept more jobs beyond your main fields of excellence and serve additional territories without exposure to the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum IT support provider by delivering more solutions to more clients under your own brand.
  • Add to Your Services Catalog: Progent offers world-class expertise in a broad range of IT disciplines and can be a reliable reservoir of skills for growing your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable team of top-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest problems get resolved fast.
  • Make Your Customers Happy: Satisfied customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Support Experts: For 20 years, Progent has provided online IT support from Help Desk services to advanced consulting. Efficient remote support cuts costs while delivering quick results.
  • Major Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Pleasanton, California Organizations
Progent's seasoned roster of certified consultants and technical experts can deliver Pleasanton, California businesses a broad array of remote technical guidance and debugging services. Areas of expertise covered under Progent's consulting program for network service organizations include:

Learn More About Progent's Consulting Program for Network Service Firms in Pleasanton, California
To learn additional information about Progent's consulting support for IT service organizations in Pleasanton, California, call 1-800-993-9400 or visit Contact Progent.