Progent's Consulting, Help Desk, and Ticketing for IT Service Organizations in Pleasanton
Progent’s consulting services for network service organizations in Pleasanton California allows you to provide your clients Progent's consulting and Help Desk support under your own branding as a transparent supplement to your in-house network support team. These services can put you on the fast track to grow your client base, close gaps in your service portfolio, satisfy your customers, and improve your bottom line.
Progent's roster of network infrastructure experts, PC support technicians, network admins, and data security consultants have worked as seamless extensions to the support staffs of some of the country's largest IT support firms. Progent’s breadth and depth of expertise allows you to broaden the scope of your IT support business, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is a network support firm with 20 years of experience delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network engineers of any independent IT support company in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's customers.)
Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service firms offers seamless resale to your customers of world-class services. Progent invoices your firm directly and performs under your instructions to deliver your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Program for customers who need access to 24x7 support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing is the enabling technology behind an effective Help Desk. But modern ticketing platforms are not only costly to acquire and staff, but a hassle to configure and maintain. Smaller IT support organizations do not have the necessary financial or human resources. Progent's Call Center and ticketing solution gives IT service organizations an economical way to retain their company branding while delivering their customers responsive desktop support services built around an advanced ticketing platform and supplemented by fast escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Help Desk and ticketing program for IT service companies leverages Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features available with Progent's Help Desk and ticketing program enable your IT service firm to increase your support volume, the range of technologies your business can take on, the locations you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT service organizations include:
Progent's Consulting for Network Service Organizations
Progent's consulting for IT service firms allows you to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may need. You can grow your team and core IT skills at your own pace without having to decline opportunities due to a gap in expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
Progent's Practice Areas for Pleasanton, California Companies
Progent's veteran roster of certified consultants can provide Pleasanton, California organizations a wide array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
Learn More Details About Progent's Consulting Support for Network Service Providers in Pleasanton, California For more details about Progent's reseller support for IT service organizations in Pleasanton, California, call 1-800-993-9400 or refer to Contact Progent.