Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in San Diego
ProgentProgentís consulting support for network service firms in San Diego California enables your company to provide your clients Progent's consulting and Help Desk support under your own branding as a seamless supplement to your regular network support group. These services can ease the way for you to add to your client base, flesh out your service catalog, create happy customers, and increase your profits.

Progentís nationwide team of network infrastructure experts, desktop support technicians, network administrators, and data security professionals have acted as transparent extensions to the support staffs of some of the country's largest IT support firms. Progentís range of technical knowledge enables you to broaden the scope of your IT service business, and Progentís close integration with your support team lets you strengthen and protect your company's brand.

Progent is a network support firm with two decades of experience delivering online expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure engineers of any private IT support firm in the world. Progent has provided online IT assistance and consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Providing Progent's Support Services Under Your Branding
Progent's consulting program for IT service firms features seamless resale to your customers of professional services. Progent bills your firm exclusively and performs under your instructions to deliver your clients support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 technical support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is fundamental to a successful service desk. But modern ticketing systems are not only expensive to acquire and staff, but also difficult to configure and manage. Smaller IT support providers seldom have the required resources. Progent's Call Center and ticketing program gives IT service firms a practical way to keep their own branding while providing their clients responsive desktop support built around a best-of-breed ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing program allow you to expand your support volume, the range of technologies your firm can take on, the locations you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop support team delivers Level 1 end user help with 1-hour service level agreement to commence work during normal work hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional on-premises service in larger metros is available throughout the country at additional cost.
  • You keep full control of your clients and billing.
  • Your clients enter requests by means of your own branded Internet portal, a toll-free number, or by directing a message to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional information on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting expertise for network service firms allows you to become a sole source for practically all technical expertise your customers may need. You can grow your staff and core IT skills at your own pace without being forced to decline new business due to a gap in expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your in-house IT service group, responding to your direction, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Documentation: Progent uses an enterprise-class service reporting platform to ensure that all services performed are fully described. This allows your IT support organization to transfer account responsibilities to internal personnel when you have enough staff and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can easily and efficiently take on more jobs outside your main fields of excellence and serve new geographies without exposure to the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT service provider by offering more services to more clients under your own brand.
  • Flesh Out Your IT Support Catalog: Progent offers world-class expertise in a broad array of technologies and can act as a dependable reservoir of skills for growing your IT support business.
  • Fast Problem Escalation: With a large team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Satisfied: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help outside the fold.
  • Remote Support Professionals: For two decades, Progent has delivered remote network support from Help Desk support to advanced consulting. Effective online service cuts costs and produces fast results.
  • Top Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for San Diego, California Businesses
Progent's veteran roster of certified engineers can deliver San Diego, California businesses a wide range of online consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Consulting Support for Network Service Firms in San Diego, California
For more information about Progent's reseller support for network service firms in San Diego, California, call 1-800-993-9400 or visit Contact Progent.