Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Skokie
ProgentProgentís consulting support for IT service firms in Skokie Illinois enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent augmentation of your regular network services team. These services can help you add to your client base, fill out your service catalog, satisfy your customers, and increase your bottom line.

Progent's team of network experts, PC integration and troubleshooting technicians, network admins, and data security consultants have worked as transparent adjuncts to the IT groups of some of the country's biggest IT support businesses. Progentís range of technical knowledge allows you to add to the scope of your IT support business, and Progentís close integration with your support team lets you promote and protect your branding.

Progent is an IT support company with 20 years of background delivering online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Using Progent's Support Services With Your Branding
Progent's consulting program for IT service providers offers transparent resale to your clients of professional IT services. Progent invoices your firm directly and performs under your direction to provide your customers consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing for Network Service Providers
Ticketing is fundamental to an efficient IT Call Center. But enterprise-grade ticketing platforms are not just costly to license and staff, but also challenging to configure and maintain. Smaller IT support firms do not have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT support firms an affordable way to keep their own branding while delivering their customers world-class desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT service organizations leverages Progent's investments in advanced ticketing technology, an online desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing program enable your IT service firm to expand your support workload, the range of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop support team delivers Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is offered at additional cost.
  • Optional on-premises support in larger metro areas is available across the US at extra cost.
  • You have complete control of your clients and invoicing.
  • Your customers submit service requests using your own branded web portal, an 800 phone number, or by directing a request to your dedicated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For more information on Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service firms allows you to become a single point of contact for practically all technical guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies steadily without having to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support team, under your management, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize expenses.
  • Detailed Reporting: Progent uses an advanced service reporting platform to ensure that all services performed are fully documented. This makes it easy for you to shift account responsibilities to in-house personnel when you have enough staff and relevant technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and efficiently take on more jobs outside your main fields of excellence and open additional geographies without assuming the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a comprehensive IT support firm by offering more solutions to more customers under your own company name.
  • Add to Your IT Support Portfolio: Progent offers top-tier expertise in a broad range of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: With a large roster of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Keep Your Clients Happy: Satisfied clients stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to seek help from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Efficient remote service saves money while delivering quick results.
  • Advanced Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Skokie, Illinois Businesses
Progent's nationwide team of certified consultants can deliver Skokie, Illinois companies a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for IT service firms include:

Learn More Details About Progent's Consulting Program for Network Service Providers in Skokie, Illinois
To learn additional information about Progent's consulting support for IT service organizations in Skokie, Illinois, call 1-800-993-9400 or see Contact Progent.