Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Cheyenne
Progentís consulting support for IT service firms in Cheyenne Wyoming enables your company to offer your clients Progent's consulting and Help Desk support with your brand as a seamless extension of your regular IT support team. These services can ease the way for you to grow your client base, expand your service catalog, create happy customers, and increase your profits.
Progent's roster of network engineers, PC support specialists, IT administrators, and data security professionals have acted as transparent supplements to the IT groups of some of the worldís biggest IT service businesses. Progentís breadth and depth of technical knowledge allows you to widen the scope of your IT support practice, and Progentís close integration with your support team lets you strengthen and protect your branding.
Progent is a network support firm with two decades of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided online IT support and consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)
Providing Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations offers transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and performs under your instructions to provide your clients support services under your brand. In addition, Progent has an affordable Off-hours Support Program for customers who require access to 24x7 technical support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind an effective service desk. But full-featured ticketing platforms are not only expensive to acquire and staff, but also difficult to configure and maintain. Smaller IT support providers seldom have the required financial or human resources. Progent's Call Center and ticketing program gives IT service organizations a practical way to keep their custom branding while delivering their clients world-class desktop support services backed by an advanced ticketing platform and reinforced by fast escalation to subject matter experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing solution for IT service companies takes advantage of Progent's investments in advanced ticketing software, an online desktop services team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can set up data interchange with your current ticketing platform. The standard and optional features available with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support volume, the range of technical issues your company can handle, the locations you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT support firms include:
For more information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.
- Progent's remote desktop support staff provides Level 1 end user support with 1-hour SLA to begin work during standard business hours.
- Normal support hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional on-premises service in larger metro areas is offered across the US at additional cost.
- You keep complete control of your customers and billing.
- Your customers enter service requests via your own branded web portal, an 800 number, or by directing a request to your specified email address.
- Every end user request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated remotely until resolution.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting for IT service providers allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your staff and core in-house competencies steadily without having to decline new business due to a gap in in-house expertise or a shortage of bandwidth.
Key features of Progent's Reseller Program for IT Service Providers include:
Key benefits of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a seamless extension of your in-house support team, responding to your management, and invoices your firm rather than your customer.
- By-the-Minute Billing: Progent bills by the minute to minimize expenses.
- Detailed Documentation: Progent uses an advanced service reporting platform to make sure all IT services delivered are fully documented. This enables support group to transfer account responsibilities to in-house personnel once you have enough staff and appropriate skill sets.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.
- Safely Grow Your Service Business: You can easily and efficiently take on more opportunities outside your main fields of excellence and serve additional geographies without exposure to the risks involved with expanding your head count too rapidly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive IT service firm by delivering more solutions to more customers using your own company name.
- Add to Your Services Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can act as a reliable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: With a large team of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
- Make Your Clients Happy: Happy customers stick. By joining with Progent, you can keep delivering solutions without ever requiring clients to look for expertise outside the fold.
- Online Support Experts: For 20 years, Progent has delivered remote network support from Call Center services to advanced consulting. Effective remote support cuts costs and produces fast solutions.
- Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
Progent's Practice Areas for Cheyenne, Wyoming Organizations
Progent's veteran team of certified engineers can provide Cheyenne, Wyoming organizations a wide range of remote consulting and debugging services. Practice areas offered under Progent's consulting program for network service organizations include:
Learn More Details About Progent's Reseller Support for Network Service Providers in Cheyenne, Wyoming
For more details about Progent's consulting program for network service firms in Cheyenne, Wyoming, call 1-800-993-9400 or refer to Contact Progent.