Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Long Beach
ProgentProgentís consulting services for network service organizations in Long Beach California allows your company to provide your clients Progent's consulting and Help Desk Call Center support with your brand as a seamless supplement to your in-house network services group. These services can ease the way for you to grow your revenue, close gaps in your service catalog, satisfy your clients, and increase your profits.

Progentís nationwide roster of network infrastructure experts, PC support technicians, network administrators, and data security consultants have acted as seamless supplements to the support staffs of some of the country's biggest IT service businesses. Progentís range of expertise enables you to widen the scope of your IT support practice, and Progentís close integration with your support team helps you promote and protect your company's brand.

Progent is an IT consulting firm with 20 years of experience providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered remote IT assistance and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service organizations offers seamless resale to your clients of world-class services. Progent invoices your firm directly and performs under your instructions to provide your customers support services under your branding. In addition, Progent offers a low-cost Off-hours Support Service for clients who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Firms
Ticketing is the heart of a successful service desk. But full-featured ticketing systems are not only costly to license and staff, but also difficult to configure and maintain. Smaller IT service companies do not have the required financial or human resources. Progent's Service Desk and ticketing program gives IT support firms an affordable way to keep their own branding while delivering their customers responsive desktop support built around a best-of-breed ticketing system and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The features available with Progent's Call Center and ticketing program allow you to expand your physical and virtual support volume, the diversity of technologies your company can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in larger metros is offered throughout the country at additional cost.
  • You have complete control of your customers and billing.
  • Your customers enter incident reports by means of your own branded web portal, an 800 number, or by sending a request to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For more details on Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service firms allows your support team to become a single source for practically all IT guidance and troubleshooting your customers may require. You can build your team and core IT skills steadily without being forced to say no to opportunities due to a gap in in-house expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support group, under your coordination, and invoices you rather than your client.
  • Granular Billing: Progent bills by the minute to reign in expenses.
  • Detailed Service Reporting: Progent uses an advanced service reporting system to ensure that all IT services delivered are thoroughly documented. This makes it easy for support group to transfer service assignments to in-house consultants once you have sufficient staff and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and safely take on additional jobs beyond your main areas of expertise and serve new territories without assuming the risks involved with increasing your head count too rapidly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT service provider by delivering more services to more customers under your own company name.
  • Add to Your IT Support Catalog: Progent can provide world-class support in a broad array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Fast Escalation: Thanks to a large team of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Keep Your Customers Happy: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center services to advanced consulting. Effective remote support cuts costs and produces quick results.
  • Advanced Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other technology leaders. Progent's security and compliance consultants have earned top certifications including ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Long Beach, California Companies
Progent's seasoned team of certified consultants and technical experts can deliver Long Beach, California businesses a broad range of remote consulting and debugging services. Practice areas offered under Progent's reseller program for network service organizations include:

Learn More About Progent's Reseller Support for Network Service Organizations in Long Beach, California
To learn more information about Progent's reseller support for IT service organizations in Long Beach, California, call 1-800-993-9400 or see Contact Progent.