Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Long Beach
ProgentProgentís consulting support for IT service firms in Long Beach California enables you to offer your clients Progent's consulting expertise and Help Desk support under your company's own branding as a transparent augmentation of your in-house network services group. These services can put you on the fast track to add to your client base, close gaps in your service portfolio, create happy clients, and improve your profits.

Progent's team of network engineers, PC integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have worked as seamless extensions to the support staffs of some of the worldís largest IT support firms. Progentís breadth and depth of technical knowledge allows you to widen the scope of your IT service practice, and Progentís transparency helps you promote and preserve your company's brand.

Progent is an IT support company with two decades of background providing remote consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any private IT services firm in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)

Reselling Progent's Services With Your Own Brand
Progent's reseller program for IT service providers features transparent resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your instructions to deliver your customers support services under your brand. Also, Progent has an affordable Off-hours Support Program for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing Services for Network Service Organizations
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing systems are not only costly to license and staff, but also a hassle to configure and manage. Smaller IT service firms do not have the necessary budget or personnel. Progent's Call Center and ticketing program gives IT service organizations an economical way to keep their custom branding while providing their clients responsive desktop support services built around an advanced ticketing system and reinforced by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, an online desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Help Desk and ticketing program allow you to increase your support workload, the range of technical issues your company can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT service firms include:

  • Progent's remote desktop service staff delivers Level 1 end user help with 1-hour service level agreement (SLA) to commence work during standard business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at additional cost.
  • Optional on-premises support in major metros is offered throughout the US at extra cost.
  • You have complete control of your clients and invoicing.
  • Your clients enter requests through your custom branded Internet portal, an 800 phone number, or by directing a message to your specified mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information about Progent's Help Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service organizations allows you to act as a sole source for practically all technical guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without having to decline new business owing to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent supplement to your internal support team, under your coordination, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Extensive Reporting: Progent uses an enterprise-class documentation platform to ensure that all services performed are thoroughly described. This makes it easy for you to shift account responsibilities to internal consultants when you have sufficient staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can easily and safely take on additional opportunities beyond your core areas of expertise and serve additional territories without the risks involved with increasing your head count too rapidly.
  • Strengthen Your Brand: You can solidify your positioning as a full-spectrum IT support provider by offering more services to more clients using your own brand.
  • Add to Your Services Catalog: Progent can provide top-tier support in a wide array of technologies and can be a reliable resource for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a sizable roster of top-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Make Your Clients Happy: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Call Center support to high-level consulting. Efficient online service cuts costs and produces fast results.
  • Top Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Long Beach, California Businesses
Progent's nationwide roster of certified consultants and technical experts can deliver Long Beach, California organizations a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More Details About Progent's Consulting Program for IT Service Organizations in Long Beach, California
For additional information about Progent's consulting program for network service organizations in Long Beach, California, call 1-800-993-9400 or refer to Contact Progent.