Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Los Angeles
ProgentProgentís consulting support for network service firms in Los Angeles California allows you to provide your clients Progent's consulting expertise and Help Desk support using your brand as a seamless augmentation of your regular network support team. This can help you grow your client base, fill out your service portfolio, satisfy your clients, and increase your profits.

Progentís nationwide roster of network infrastructure experts, PC support specialists, network administrators, and data security consultants have acted as seamless adjuncts to the IT groups of some of the worldís biggest IT support firms. Progentís range of technical knowledge enables you to widen the scope of your IT service business, and Progentís transparency helps you strengthen and preserve your branding.

Progent is an IT consulting company with 20 years of background delivering online expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any private computer services firm in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's reseller program for network service providers offers transparent resale to your clients of professional services. Progent bills you directly and performs under your instructions to provide your clients consulting and support services under your brand. In addition, Progent has a low-cost Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of a successful Help Desk. But enterprise-grade ticketing platforms are not only expensive to license and staff, but also difficult to configure and manage. Small or niche IT service firms rarely have the required budget or personnel. Progent's Help Desk and ticketing program gives IT service organizations a practical way to retain their custom branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT service firms takes advantage of Progent's sizable investments in advanced ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your support workload, the diversity of technical issues your company can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT support firms include:

  • Progent's remote desktop service group delivers Level 1 end user assistance with 1-hour SLA to commence work during normal business hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in larger metros is offered across the country at extra cost.
  • You retain full control of your clients and billing.
  • Your clients submit incident reports by means of your branded web portal, a toll-free phone number, or by sending a message to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see additional information about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for network service firms allows you to act as a sole source for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core in-house competencies steadily without being forced to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless extension of your internal support group, under your management, and invoices you instead of your customer.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Documentation: Progent utilizes an enterprise-class service documentation platform to make sure all IT services performed are thoroughly described. This allows you to shift account assignments to in-house personnel once you have sufficient people and relevant technical skills.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can quickly and affordably accept more opportunities beyond your core areas of expertise and open new geographies without the risks involved with expanding your head count too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a full-spectrum network support provider by delivering more services to more clients using your own company name.
  • Add to Your Services Catalog: Progent can provide top-tier expertise in a wide range of IT disciplines and can act as a reliable resource for growing your IT service business.
  • Rapid Problem Escalation: Thanks to a large team of high-level technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved fast.
  • Keep Your Clients Happy: Satisfied clients keep coming back. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from other support firms.
  • Online Technical Support Experts: For two decades, Progent has provided remote IT support from Call Center services to high-level consulting. Efficient online support saves money and produces quick results.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's cybersecurity experts hold advanced certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's technology certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Los Angeles, California Businesses
Progent's nationwide team of certified consultants and technical experts offers Los Angeles, California organizations a wide range of remote consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Program for IT Service Firms in Los Angeles, California
For more information about Progent's reseller support for network service firms in Los Angeles, California, call 1-800-993-9400 or see Contact Progent.