Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Midland
ProgentProgentís consulting services for network service organizations in Midland Texas enables your company to provide your customers Progent's consulting and Help Desk support using your company's brand as a seamless augmentation of your in-house network services group. This can help you grow your revenue, close gaps in your service portfolio, satisfy your customers, and increase your profits.

Progent's roster of network infrastructure experts, desktop support technicians, network administrators, and data security consultants have worked as transparent extensions to the support groups of some of the worldís largest IT support firms. Progentís range of technical knowledge enables you to widen the scope of your IT service practice, and Progentís close integration with your support team helps you strengthen and protect your branding.

Progent is a network support company with two decades of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered online IT support and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations features seamless resale to your customers of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an effective Help Desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but also challenging to configure and manage. Smaller IT support firms do not have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their company branding while delivering their customers responsive desktop support services built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Call Center and ticketing program enable your IT service firm to expand your support workload, the range of technical issues your company can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop support group delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal work hours.
  • Standard support hours are from 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metros is available across the US at additional cost.
  • You retain complete control of your clients and billing.
  • Your clients enter incident reports via your own branded web portal, a toll-free number, or by directing an email to your dedicated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information about Progent's Call Center and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service firms allows you to become a sole source for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core IT skills at your own pace without having to turn down opportunities due to a lack of expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support team, under your management, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Reporting: Progent utilizes an advanced documentation system to make sure all services delivered are fully documented. This enables your IT support organization to shift service responsibilities to in-house personnel once you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Business: You can quickly and efficiently accept more jobs outside your core fields of excellence and serve new territories without exposure to the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive IT service firm by delivering more services to more clients under your own company name.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a wide array of IT disciplines and can act as a reliable resource for growing your IT service operations.
  • Rapid Escalation: With a large team of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has provided remote IT support from Help Desk services to advanced consulting. Effective remote service saves money while delivering quick results.
  • Advanced Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Midland, Texas Businesses
Progent's seasoned roster of certified consultants can provide Midland, Texas businesses a broad array of remote consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Program for Network Service Organizations in Midland, Texas
To learn more details about Progent's reseller support for IT service firms in Midland, Texas, call 1-800-993-9400 or refer to Contact Progent.