Progent's Consulting, Help Desk, and Ticketing Support for Network Service Providers in Midland
Progent’s consulting services for network service organizations in Midland Texas enables your company to provide your customers Progent's consulting and Help Desk support using your company's brand as a seamless augmentation of your in-house network services group. This can help you grow your revenue, close gaps in your service portfolio, satisfy your customers, and increase your profits.
Progent's roster of network infrastructure experts, desktop support technicians, network administrators, and data security consultants have worked as transparent extensions to the support groups of some of the world’s largest IT support firms. Progent’s range of technical knowledge enables you to widen the scope of your IT service practice, and Progent’s close integration with your support team helps you strengthen and protect your branding.
Progent is a network support company with two decades of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered online IT support and consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Using Progent's Support Services With Your Own Brand
Progent's consulting program for IT service organizations features seamless resale to your customers of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who require access to 24x7 support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the enabling technology behind an effective Help Desk. But enterprise-grade ticketing platforms are not only costly to acquire and staff, but also challenging to configure and manage. Smaller IT support firms do not have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their company branding while delivering their customers responsive desktop support services built around an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service companies takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing system. The features available with Progent's Call Center and ticketing program enable your IT service firm to expand your support workload, the range of technical issues your company can handle, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service organizations include:
Progent's Consulting for IT Service Firms
Progent's consulting expertise for IT service firms allows you to become a sole source for practically all IT guidance and troubleshooting your clients may need. You can build your staff and core IT skills at your own pace without having to turn down opportunities due to a lack of expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Midland, Texas Businesses
Progent's seasoned roster of certified consultants can provide Midland, Texas businesses a broad array of remote consulting and debugging services. Areas of expertise offered under Progent's reseller program for network service firms include:
Learn More Details About Progent's Consulting Program for Network Service Organizations in Midland, Texas To learn more details about Progent's reseller support for IT service firms in Midland, Texas, call 1-800-993-9400 or refer to Contact Progent.