Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Midland
ProgentProgentís consulting support for network service organizations in Midland Texas allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent augmentation of your in-house network services team. This can help you grow your client base, fill out your service offerings, satisfy your customers, and improve your profits.

Progentís nationwide roster of network experts, desktop support technicians, IT administrators, and data security consultants have acted as seamless expansions to the support staffs of some of the country's largest IT support firms. Progentís breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progentís close integration with your support team lets you strengthen and preserve your company's brand.

Progent is an IT consulting firm with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of professional IT services. Progent bills your firm exclusively and works under your direction to provide your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but also difficult to set up and manage. Smaller IT support providers rarely have the required budget or personnel. Progent's Call Center and ticketing program offers IT support organizations an economical way to keep their custom branding while delivering their clients responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Call Center and ticketing program for IT support organizations include:

  • Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
  • Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in larger metro areas is available across the US at extra cost.
  • You retain full control of your customers and invoicing.
  • Your customers enter service requests by means of your custom branded web portal, a toll-free phone number, or by sending a request to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and updated remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional details about Progent's Call Center and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your in-house support team, under your coordination, and invoices you instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Extensive Service Reporting: Progent utilizes an advanced documentation platform to ensure that all IT services performed are thoroughly described. This enables you to transfer account assignments to internal personnel once you have sufficient staff and appropriate skill sets.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Practice: You can easily and safely accept more jobs outside your main fields of expertise and open new geographies without assuming the risks involved with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive IT service firm by delivering more services to more clients under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
  • Rapid Problem Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Support Professionals: For 20 years, Progent has provided online IT support from Call Center services to high-level consulting. Effective remote support cuts costs and produces quick solutions.
  • Top Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Midland, Texas Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Midland, Texas businesses a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Reseller Support for IT Service Firms in Midland, Texas
To learn additional information about Progent's reseller support for network service firms in Midland, Texas, call 1-800-993-9400 or see Contact Progent.