Midland Expertise for Network Service Organizations
Seamless Short-Term Support Team Expansion
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Providers in Midland
Progent’s consulting services for network service firms in Midland Texas allows you to offer your clients Progent's consulting expertise and Help Desk support with your own branding as a transparent augmentation of your regular IT services group. These services can help you grow your revenue, close gaps in your service catalog, satisfy your clients, and increase your profits.
Progent's team of network infrastructure engineers, desktop support specialists, IT administrators, and cybersecurity consultants have acted as transparent expansions to the IT groups of some of the world’s largest IT support businesses. Progent’s range of technical knowledge allows you to broaden the scope of your IT support business, and Progent’s close integration with your support team helps you strengthen and protect your branding.
Progent is an IT consulting company with 20 years of experience delivering online consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco-certified CCIE network experts of any private IT support company in the world. Progent has delivered online IT support and consulting to clients in every state in the country. (Check out testimonials from Progent's clients.)
Providing Progent's Support Services Under Your Own Brand
Progent's reseller program for IT service firms offers seamless resale to your clients of world-class services. Progent bills your firm directly and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Firms
Ticketing is the heart of an efficient IT Call Center. But modern ticketing platforms are not only costly to license and staff, but challenging to set up and maintain. Smaller IT service organizations do not have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support firms an affordable way to keep their own branding while delivering their customers world-class desktop support built around an advanced ticketing system and reinforced by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing program for IT support companies leverages Progent's investments in advanced ticketing software, an online desktop support team, and a network of geographically dispersed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing platform. The features available with Progent's Call Center and ticketing solution enable you to expand your support volume, the range of technical issues your company can take on, the locations you can service, and your hours of availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
- Progent's online desktop service team delivers Level 1 end user support with 1-hour service level agreement to begin work during normal business hours.
- Standard service times are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is available at extra cost.
- Optional onsite service in larger metro areas is offered across the country at extra cost.
- You keep full control of your customers and invoicing.
- Your clients enter requests using your custom branded Internet portal, an 800 number, or by directing an email to your specified mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated online until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for network service firms allows your support team to act as a sole point of contact for virtually all technical guidance and troubleshooting your clients may need. You can build your team and strategic in-house competencies steadily without being forced to turn down opportunities due to a gap in in-house expertise or the absence of personnel.
Important features of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a seamless extension of your internal IT service team, under your coordination, and invoices your firm rather than your client.
- Granular Billing: Progent charges by the minute to minimize costs.
- Detailed Service Documentation: Progent uses an enterprise-class reporting platform to ensure that all services performed are fully documented. This enables support group to transfer service assignments to in-house personnel once you have enough people and appropriate skill sets.
- Safely Grow Your Service Business: You can quickly and efficiently take on more opportunities beyond your core fields of expertise and open additional territories without the risks associated with expanding your head count too quickly.
- Re-enforce Your Brand: You can improve your positioning as a comprehensive network service provider by offering more services to more clients using your own company name.
- Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a broad range of IT disciplines and can act as a reliable resource for expanding your IT support operations.
- Rapid Escalation: With a sizable roster of senior consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
- Keep Your Clients Satisfied: Happy customers stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from your competitors.
- Online Support Experts: For 20 years, Progent has provided remote IT support from Help Desk services to advanced consulting. Efficient remote support saves money while delivering fast results.
- Major Industry Certifications: Progent’s engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts hold top certifications including CISSP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Midland, Texas Companies
Progent's nationwide team of certified consultants offers Midland, Texas organizations a wide array of remote consulting and debugging services. Practice areas offered under Progent's reseller program for network service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- Active Directory Planning
- Office 365 Configuration
- Dynamics GP (Great Plains) Customization
- Azure, AWS, Google Cloud
- Online IT Troubleshooting
- Teleworker Support
- Cisco Network
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Security and Compliance Monitoring
- Disaster Recovery Preparedness
- Penetration Testing
- Firewall Configuration
- Call Center Outsourcing
- Desktop Tech Support
- Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Automation
- Windows Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- BYOD Management
- Apple iPhone Integration
- Google Android Phone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Expertise
- Cisco IP Voice Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Find Out More Details About Progent's Consulting Support for IT Service Organizations in Midland, Texas To learn additional details about Progent's consulting support for network service firms in Midland, Texas, call 1-800-993-9400 or see Contact Progent.
An index of content::
Online Consulting Windows 2000
Windows Server 2000 Upgrade Help
Progent's Microsoft-certified Windows Server 2000 experts offer network support and IT consulting services for the complete line of Microsoft .NET Servers, Windows Server 2000, and Windows 2003 Server. Progent's Windows Server 2000 integration, optimization, and troubleshooting offerings include system planning, deployment, documentation, on-site and off-site technical support, Help Desk outsourcing, expert security consulting, full service outsourcing, and economical co-sourcing.
Consultant Microsoft Exchange Server 2010 Migration
Consultancy Microsoft Exchange 2010 Migration
Progent's Microsoft-certified engineers can provide affordable remote and on-premises support to implement your upgrade to Microsoft Exchange 2010, produce extensive documentation of your new messaging system, educate your network support staff and users to get them ramped up quickly on Exchange 2010, and provide ongoing administrative consulting and engineering support. Progent's consultants can also help you migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange 2016.
Windows Server 2012R2 Cloud Services
Emergency Windows Server 2012R2 Hyper-V Virtual Switch Consultants
Progent's certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create test systems and migration plans, optimize your network for local, multi-site, cloud-based, and hybrid environments, educate your IT support team, create an enterprise-wide security strategy, automate IT administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
Service Reports Engineer
Service Database Remote Support
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation transmitted by every staff member to each customer. The discipline of detailing and organizing support records allows more efficient support and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who won’t release the keys to the kingdom.
Microsoft Office System Computer Network Support
Microsoft Windows Consulting Services Company
To provide economical IT services for small businesses, Progent has developed comprehensive computer outsourcing packages that give small offices quick access to network expertise without forcing you to hire, train, and maintain an expensive full-time IT staff. Progent’s IT outsourcing services offer you an economical way for creating a protected and reliable environment for your important Microsoft Windows office productivity applications such as Office XP and Microsoft Office 2003.
Cisco Firepower AMP Consulting
Cisco Firesight Management Information Technology Consulting
The latest generation of ASA 5500-X Series of firewalls with Firepower Services deliver substantially more performance than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-premier CCIE network experts can help you to manage your legacy PIX or Cisco ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also assist your business to design, configure, tune, manage and debug firewall solutions built on ASA firewalls with Firepower Services.
Remote Support Aironet 700 Access Point
Aironet Wireless AP Online Help
Progent's Cisco certified wireless networking consultants can provide affordable online and on-premises support for legacy and current Wave 2 Aironet Wi-Fi APs and Progent can help your business to design and manage wireless environments that include indoor and outdoor/ruggedized Aironet access points.
ASA and PIX Network Consultant
Adaptive Security Device Manager Consultant
Progent’s Cisco-Certified network consultants provide professional PIX Firewall consulting services covering architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector threat security, and safe access services. Ranging from compact, plug-and-play desktop devices for small offices and home offices to scalable gigabit products, Cisco PIX firewalls provide a healthy level of security, performance and availability for business environments of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, avoiding possible OS-specific security vulnerabilities. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent access services, and extensive administrative solutions. Progent’s Cisco experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Telecommuter VoIP IT Consulting
Offsite Employees VoIP IT Services
Progent can assist small and medium-size businesses to configure VoIP platforms to provide their remote workforce the advantage of seamless extensions of the company phone network.
Support Services Meraki MR72 Access Point
Meraki Wave 2 AP Remote Troubleshooting
Progent's Meraki wireless access point experts offer remote and onsite support services to assist businesses of all sizes to plan, deploy, manage, upgrade or repair Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to set up and support Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to build a cohesive ecosystem that provides identical connectivity, performance, security, manageability and uptime for wired and Wi-Fi clients irrespective of their location or device.
Windows, UNIX, Solaris Technology Consulting
Windows and Solaris Specialist
Progent can help your company to design and implement a smooth migration from a UNIX-powered information system to a network powered by Windows and capable of running Microsoft's popular office productivity products, commercial applications, and developer tools. Progent's UNIX, Windows and Cisco engineers and software development specialists can show you how to guard your information and reduce business disruption by designing an efficient migration strategy that protects your current assets in UNIX software and infrastructure. UNIX-to-Windows transition support expertise available from Progent include analysis of current infrastructure, transition strategy and validation, MS Exchange migration expertise, data and application migration, and server and mass storage transition and consolidation.
Email Security and Virus Protection Network Support Company
Networking Consultancy Services Exchange
Progent's Microsoft-certified professionals have over a decade of background providing messaging support for companies that range from small businesses to global corporations. Progent provides affordable support for all versions of Exchange Server to enhance email and virus security, configure fault tolerant email systems, and facilitate remote and mobile email access. Progent’s Microsoft Exchange support services can assist you in planning and carrying out a migration from an outdated SMPT server or unsupported Microsoft Email package such as Exchange 2003 to Exchange Server 2016. In addition offers support for Windows 8, Windows 7, and Windows XP clients running Office Outlook and can help you integrate Outlook Web App (OWA) for all major browsers. For email virus protection, spam blocking and outbound data leak protection, Progent offers Email Guard email filtering and encryption.
Stealth Penetration Testing Cybersecurity Contractor
Cybersecurity Contractor Penetration Testing
Stealth penetration checking is an important component of any comprehensive IT system security strategy. Progent’s security experts can run extensive penetration tests without the awareness of your organization's internal IT resources. Stealth penetration checking uncovers whether existing security monitoring systems such as intrusion incident alerts and event history analysis are correctly configured and actively observed.
Email Link Protection Consult
After Hours Engineers ProSight Email Zero Hour Protection
Progent's ProSight Email Guard solution uses the services and infrastructure of top information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall.
ISSAP Certified Security Architecture Technology Professional
24 Hour CISSP-ISSAP Cybersecurity Architecture Professionals
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification through thorough examination and significant work with information security architecture. ISSAP security experts possess comprehensive understanding of access management mechanisms and techniques, phone system and network infrastructure security, cryptography, needs evaluation, business continuity and DRP, and physical security. Progent's ISSAP-certified security specialists can help your business with all phases of secure network architecture.
Remote Office Support Outsourcing
24-Hour Branch Offices Network Consultant
Years of background delivering Microsoft expertise and Cisco network consulting has enabled Progent to build a unique ability for serving branch offices that require IT help with the flexibility common to with small companies but which offers professional client interaction, thorough documentation, and adherence to enterprise IT protocols. If your enterprise maintains a sales office situated anywhere in California or any region covered by Progent's engineers, Progent can provide a broad range of onsite and on-line network consulting services and network architecture assistance.
Network Load Balanced Online Help
Cisco Content Engine Network Module for Content Delivery Professionals
Progent offers fault tolerant load balancing consulting covering network load balancing, load balanced applications, network backbone routing, and content delivery products such as F5 Networks 3DNS. High availability load balancing providers for which Progent offers consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and LocalDirector 400 series, and F5 Networks 3-DNS.
Nagios Online Support
Engineers MRTG for Linux
Nagios and MRTG are powerful, free monitoring tools that operate on the Linux OS and can be deployed to monitor UNIX networks, Microsoft Windows networks, or mixed-platform networks in which the Linux OS and MS Windows coexist. The Nagios monitor allows network managers to track network services such as SMTP, HTTP, FTP, and NNTP. MRTG permits you to graph the bandwidth through SNMP network appliances such as processors, routers, and switches. Progent's network integration consultants can help you utilize both these tools to tune and repair your computer network.
Cisco VoIP Computer Services
Top Consultant Services Cisco CCIE Online
Progent offers rapid online access to Cisco CCIE networking consultants. Progent's CCIE engineers can link to your network via advanced remote support tools to deliver quick and affordable troubleshooting and remediation of critical network problems.
Microsoft Azure hybrid cloud integration Professionals
Azure and Android integration Consulting
Progent can assist small businesses to move all or part of their computing infrastructure to the Microsoft Azure cloud. This can streamline IT administration and reduce equipment investments. Microsoft Azure includes a comprehensive library of cloud services and Progent can help you to understand the benefits and limitations of various cloud networking models you can use with Azure. Progent can help you manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure you avoid the typical mistakes small companies make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, handle authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to configure firewalls and VPN connections and to manage iPhones and iPads and Google Android handhelds.
Specialists Linux Online
Linux Online Engineer
Progent offers nationwide remote phone support and troubleshooting services for businesses who run UNIX, Linux, or Sun Solaris networks or whose IT systems feature a combination of UNIX/Linux and Microsoft products. Remote technical support provides maximum leverage for your information technology dollar by extending client productivity and limiting the time charged for computer repair services. Advanced remote support tools and skilled service specialists and engineers allow Progent to solve the majority of IT issues without squandering time and expense by traveling to your site. In most of cases your IT issues can be remediated by telephone or through a mix of telephone help and online connectivity. Progent can offer the services of Cisco CCIE network engineers and CISM premier security professionals to assist with the most difficult system problems.
Information Technology Consulting 5500 Wireless Controller
Wave 2 wireless controller Network Engineer
Progent can help your business to configure Cisco Wi-Fi controller appliances to manage wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco Wi-Fi environment or carry out a smooth upgrade to Cisco's latest Wi-Fi controller solutions.
Support Work from Home Data Protection
Online Troubleshooting At Home Workforce Data Protection
Progent can help small and medium-size organization to plan, configure, test and maintain data protection systems to support offsite workers.
MCSE Expert Certified Design and Installation Project Server Time Reporting
Microsoft Project Server Reporting Engineer
Progent's Microsoft engineers offer in-depth expertise in implementing, operating and troubleshooting all versions of Microsoft Project Server and can provide a wide range of affordable remote consulting services based on proven best practices to help businesses of all sizes to get all the advantages of this leading platform. Consulting support offered by Progent include system design, software configuration and migration, setting up safe file and status sharing among local and offsite users, network optimization, and customized webinar training classes.
OS X and Cisco Security Technical Consultant
Computer Consulting macOS Security Audits
Progent's certified security staff can show you how to safeguard your Mac network through expert services including running security tests, clean up after virus and denial of service attacks, setting up firewalls, implementing safe off-site and mobile access, installing monitoring software for defense against viruses, spam, and malware, and creating a comprehensive security strategy appropriate for the specific goals of your business information system.
Herakles Colocation Center Test Lab Professional
application Testing Lab Consulting
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for piloting line-of-business applications, creating cost-effective migration methodologies, evaluating and tuning performance, designing or verifying business continuity strategies, resolving compatibility problems, and establishing training systems for the latest products and technologies. For Progent customers who lack adequate internal resources to assemble proper pilot systems, Progent's Test and Training Lab cuts capital costs and technical risk while keeping critical IT projects on schedule.
Microsoft Office SharePoint Server 2010 Remote Troubleshooting
Microsoft Office SharePoint Server 2010 Remote Support Services
Progent’s Microsoft-certified consultants can provide small and medium sized companies computer consulting, support, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, groups and data. SharePoint Portal Server provides a common spot for your employees or clients to connect to, manage, distribute and manipulate useful information, documents, and applications and to communicate with other people. It allows quicker and more intelligent decisions, more efficient access across teams and more economical business practices. The main goal of SharePoint Server is to gather together, in a productive way, all of the many sources of knowledge accessible within and without an organization. Windows SharePoint Services join employees, customers, teams and major tasks with the information they’ve developed in a way that makes data easy to find, download and apply.
Lync Server 2013 Instant Messaging Consultants
Microsoft Experts Computer Consultant Lync Server 2013
Microsoft Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop collaboration, as well as VoIP and traditional public switched telephone network voice communication. Lync 2010 can extend the capability of Exchange, SharePoint Server and Office desktop or Office 365 and streamlines administration via integration with Windows AD. Lync 2010 can also cut capital and operational costs by eliminating VoIP hardware and subscription fees, PBX gear, or conventional video conferencing solutions. Progent's certified IM and Presence consultants can provide remote and on-premises support services to assist your company to manage and troubleshoot your existing Lync 2010 deployment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also help your organization to plan and execute a smooth Skype for Business upgrade.
