Midland Consulting for Network Service Organizations
Transparent Short-Term Staff Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Midland
Progent’s consulting support for network service organizations in Midland Texas allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your brand as a transparent augmentation of your in-house network services team. This can help you grow your client base, fill out your service offerings, satisfy your customers, and improve your profits.
Progent’s nationwide roster of network experts, desktop support technicians, IT administrators, and data security consultants have acted as seamless expansions to the support staffs of some of the country's largest IT support firms. Progent’s breadth and depth of expertise enables you to broaden the capabilities of your IT support business, and Progent’s close integration with your support team lets you strengthen and preserve your company's brand.
Progent is an IT consulting firm with 20 years of experience delivering online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent IT support firm in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (Check out testimonials from Progent's customers.)
Using Progent's Services Under Your Branding
Progent's consulting program for network service providers offers seamless resale to your customers of professional IT services. Progent bills your firm exclusively and works under your direction to provide your clients support services under your branding. Also, Progent offers an affordable Off-hours Support Service for customers who need access to 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind an effective IT Call Center. But modern ticketing platforms are not just expensive to license and staff, but also difficult to set up and manage. Smaller IT support providers rarely have the required budget or personnel. Progent's Call Center and ticketing program offers IT support organizations an economical way to keep their custom branding while delivering their clients responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.
Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing program for IT service organizations leverages Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your physical and virtual support workload, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing program for IT support organizations include:
- Progent's online desktop service staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Standard support hours are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at additional cost.
- Optional onsite service in larger metro areas is available across the US at extra cost.
- You retain full control of your customers and invoicing.
- Your customers enter service requests by means of your custom branded web portal, a toll-free phone number, or by sending a request to your dedicated email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and updated remotely until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies at your own pace without being forced to say no to opportunities due to a lack of in-house expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent acts as a transparent extension of your in-house support team, under your coordination, and invoices you instead of your client.
- By-the-Minute Billing: Progent charges by the minute to reign in costs.
- Extensive Service Reporting: Progent utilizes an advanced documentation platform to ensure that all IT services performed are thoroughly described. This enables you to transfer account assignments to internal personnel once you have sufficient staff and appropriate skill sets.
- Safely Grow Your Service Practice: You can easily and safely accept more jobs outside your main fields of expertise and open new geographies without assuming the risks involved with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can improve your mind share as a comprehensive IT service firm by delivering more services to more clients under your own brand.
- Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can act as a reliable reservoir of skills for expanding your IT support operations.
- Rapid Problem Escalation: Thanks to a sizable team of top-level technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Make Your Clients Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
- Remote Support Professionals: For 20 years, Progent has provided online IT support from Call Center services to high-level consulting. Effective remote support cuts costs and produces quick solutions.
- Top Industry Certifications: Progent’s IT experts have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
Progent's Practice Areas for Midland, Texas Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Midland, Texas businesses a wide array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
- Exchange 2019 Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- AD Integration
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Expertise
- Azure, AWS, Google Cloud Platform
- Remote Network Support
- Telecommuter Support
- Cisco Network
- Juniper Infrastructure
- Cisco Routers Consultants
- Cybersecurity Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support Services
- Colocation Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtual Server Automation
- Windows Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iPhone Expertise
- iPhone and Android Integration
- iPhone Support
- Google Android Smartphone Management
- Ransomware Recovery
- Backup/Restore Consulting
- Cisco IP Voice Technology and Telepresence
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi Access Point Setup
- WiFi Site Surveys
Find Out More About Progent's Reseller Support for IT Service Firms in Midland, Texas To learn additional information about Progent's reseller support for network service firms in Midland, Texas, call 1-800-993-9400 or see Contact Progent.
An index of content::
VMware Network Consultant
Immediate Consulting VMware VMotion
Progent offers the assistance of a certified VMware VCDX consultant to help you design, configure, administer and repair VMware vSphere and vCloud-based virtualization solution for local datacenters, private and public clouds, or hybrid systems. Progent offers world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent has in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver maximum uptime, fault tolerance, and application mobility.
Access to External Support Databases Maintenance
Award Winning Microsoft Solutions Framework Project Methodology IT Manager
Progent’s staff of Microsoft and Cisco Certified consultants average more than ten years of hands-on professional experience, in the trenches of network support, performing a wide variety of technical projects for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not just world-class IT skills, but also a consultant with proven approaches for applying computer knowledge to fix real-world IT problems efficiently.
System Consultants Small Business
Award Winning Small Office Computer Systems Consulting
Progent is a leader in affordably delivering enterprise-class IT support to small companies. Progent's success in handling the network service requirements of the chronically underserved small company sector is the combined result of major technical and operational breakthroughs that have eliminated a great deal of the conventional expenses out of managing network support, added unmatched professional skill into the support system, and significantly accelerated the solution process.
24/7 Call Desk Outsourcing Services Technology Consulting
Professional Service Desk Support
Progent's Microsoft and Cisco authorized Consultants offer three service programs to help medium-size and large businesses develop an efficient and productive in-house Computer Support Help Desk Call Center. Progent's help desk consulting services include ROI analysis, process analysis and improvement, executive reporting, training of in-house staff, and documentation of procedures. Progent's Software Evaluation and Deployment Support Services help businesses analyze the various top level Help Desk software packages on the market and decide which packages may be too costly, miss critical capabilities, or align poorly with your company's corporate culture. Progent also provides short-term staffing for organizations who need to reinforce their internal Help Desk team for occasional tasks or to fill in for absent or indisposed workers.
At Home Employees Endpoint Management Setup and Support
At Home Workers Endpoint Management Help and Support
Progent can assist small and mid-size companies to install centralized remote endpoint management and monitoring systems for maintaining devices used by teleworkers.
Support Work from Home Collaboration
Engineer At Home Employees Collaboration Software
Progent can help small and medium-size organizations to configure collaboration applications to enable their at-home workers to engage in productive interaction with fellow workers and clients.
F5 Networks 3-DNS Professional
F5 Networks 3-DNS Support and Help
Progent offers high availability load balancing consulting that addresses system load balancing, load balanced program, network infrastructure routing, and content delivery products including Cisco Content Engine. non-stop load balancing technologies for which Progent can provide consulting services include Windows 2003 Server Network Load Balancing Manager, Citrix Metaframe and Presentation Server, Cisco CSS, Cisco Content Distribution Manager and ACNS, and F5 Networks 3-DNS.
Technical Consultant Microsoft Exchange 2000 Upgrade
Support and Integration Microsoft Exchange 2000
Progent is one of the most qualified network consulting companies for integrating email and messaging systems powered by Exchange 2000. Progent is skilled in helping small companies get all the advantages of Exchange 2000 for common situations such as updating from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and outsourcing your Exchange 2000 management.
Largest Support and Setup SharePoint Portal Server
SharePoint Server 2013 Support and Help
Progent’s Microsoft-certified experts offer businesses of all sizes consulting, technical support, and development services for Microsoft SharePoint and SharePoint Online. SharePoint is an advanced solution that utilizes web technology for intelligently connecting people, groups and information. SharePoint provides a central location for your workers or clients to access, manage, distribute and manipulate useful information, files, and applications and to communicate with one another. SharePoint allows quicker and better decisions, more efficient sharing across teams and more economical business practices. Windows SharePoint Services join workers, clients, workgroups and major tasks with the knowledge they’ve created in a manner that makes data convenient to locate, download and re-use. Progent's certified SharePoint experts can help you to maintain your current SharePoint solution or migrate to the current version of SharePoint Server or to SharePoint Online.
Top Quality Dynamics GP Modifier with VBA Support Services
Microsoft Dynamics Power BI Design
Microsoft Dynamics GP/Great Plains accounting includes analytics and reporting capabilities that let you track all operations, sales and expenses, and sales patterns with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting expertise can help you create reports that let you understand your business more completely, turning uncooked data into useful business information. Progent can enhance your reporting and business analysis by offering Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting consulting, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application experience with VBasic, XML and other tools in order to offer custom business software development and web commerce solutions that work transparently with Microsoft Dynamics GP/Great Plains.
Support and Integration Project Server 2013
Microsoft Project Server Development Group
Progent's Microsoft consultants offer in-depth support in deploying, managing and troubleshooting any edition of Microsoft Project, Microsoft Project Server, and Microsoft Project Online and can provide a wide range of affordable online support services based on proven best practices to help organizations of all sizes to get all the benefits of this powerful platform. Consulting support available from Progent include system planning, installation and migration, setting up safe collaboration among onsite and offsite users, network infrastructure optimization, and customized online training.
Microsoft Exchange 2000 Upgrade Technology Consulting
Exchange 2000 Server Integration Support
Progent is among the most expert network support firms for integrating email and messaging systems powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size businesses derive all the advantages of Exchange Server 2000 under common situations including updating from Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 Server support.
Windows desktop virtualization Consultants
Citrix desktop virtualization Consultants
For Windows desktop virtualization, Progent can provide the support of a Citrix-certified XenDesktop expert who can assist you to plan a XenDesktop environment that improves the business value of your IT network; integrate XenDesktop software with your physical and virtual servers, end-user computers, and peripherals; migrate your older virtual desktop software to current releases of XenDesktop; and deliver advanced online troubleshooting. Progent can also train your IT staff to follow best practices to manage your XenDesktop solution effectively.
System Center 2016 and Office 365 Integration Outsourcing
Support Outsourcing System Center 2016 and Windows Server 2016
Small to middle size businesses can now get all the advantages of Microsoft System Center Operations Manager 2007 and in addition have quick access to Progent’s Microsoft and Cisco Premier network consulting experts. With Progent's affordably priced network support programs, small organizations can select a simple Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Operations Manager to provide small company networks enterprise-class reliability, security, and performance.
Office 365 PST migration Consulting Services
Office 365 and iOS Online Support Services
Office 365 is Microsoft's extensive family of productivity programs and cloud-hosted services offered on a subscription basis. Office 365 programs and cloud-based services are available in a variety of product bundles intended for markets ranging from individuals and home offices to enterprises. Progent can provide fast and affordable remote access to specialists with expertise in Microsoft, Mac, Apple iOS, and Android technology. Progent can assist your business to evaluate the many subscription options available with Office 365 and configure your network with Office 365 so you derive top business value. Progent offers expertise with cross-platform environments that incorporate Windows, macOS, and Linux software. Progent can also help you to create and manage hybrid solutions that transparently integrate local and cloud-based products and services.
Microsoft Windows 7 Engineer
Microsoft Windows 7 Migration Setup and Support
Progent's Microsoft certified consultants offers offsite and on-premises support services to help you to manage, support, and troubleshoot computers based on Microsoft Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent can provide support for change management, network security, backup and restore, remote access, smartphone and tablet management, Wi-Fi network design, and 24x7 network monitoring and alerts.
Technology Consulting Services Wi-Fi site survey
After Hours Wireless Access Point Remote Consulting
Progent’s Wireless Consulting Services offer a convenient, economical option for businesses of all sizes to configure, manage, monitor and troubleshoot cutting edge wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and deploy hardware like Cisco's Aironet and Meraki access points and wireless network controllers. For wireless email and online business applications, Progent supports Apple iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Microsoft Windows 7 Evaluation IT Consulting
Open Now Windows 7 Upgrade Consulting
Progent's Microsoft certified engineers can provide offsite and onsite support services to assist your company to manage, support, and repair computers based on Windows 7 and also offers help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, security and compliance, backup and restore, online access, smartphone and tablet integration, Wi-Fi configuration, and remote network monitoring and alerts.
Engineer System Testing
24-Hour Capacity Planning Test Lab Consultancy
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center can be used for piloting line-of-business applications, creating cost-effective migration procedures, assessing and optimizing performance, designing or validating business continuity strategies, mitigating compatibility problems, and building training environments for the latest products and technologies. For Progent clients without sufficient internal resources to configure effective test environments, Progent's Test and Training Lab cuts capital costs and engineering risk while keeping vital network projects on schedule.
Specialist Small Business Managed IT services
ProSight Remote Managed IT Services Engineer
Progent's ProSight family of managed services are geared to offer organizations who maintain small in-house IT support staffs with low-cost help from world-class management platforms and technical expertise. Advantages of Progent's ProSight line of managed services include fixed network management costs, automation of routine administrative processes, continual absorption of new technology, smooth migration from older systems to up-to-date solutions, close fit between computer technology with strategic goals, guidance from veteran network experts, and allowing management to concentrate on business rather than ever-changing information technology.
Wireless AP Engineer
24x7 wireless IP phones and Cisco Unified Communications Manager Remote Support Services
Progent's Cisco-certified Wi-Fi technology consulting experts can assist you to configure, manage, and troubleshoot Cisco Wi-Fi devices such as Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
Immediate UNIX Migration Consultants
Upgrading UNIX
Progent can help your company to design and implement a smooth transition from a Solaris-based information environment to a network based on Windows and capable of running Microsoft's powerful office productivity products, business applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and software development specialists can help you preserve your information and reduce business discontinuity by developing an effective transition strategy that preserves your current assets in Solaris software and infrastructure. UNIX-to-Windows migration support expertise offered by Progent include analysis of existing environment, migration planning and testing, Microsoft Exchange migration services, data and application porting, and server and media migration and consolidation.
Biggest Windows Server 2008 Security Online Consulting
24 Hour Windows Server 2008 DirectAccess Remote Support Services
Windows Server 2008 is a major step forward in making information systems more protected and available, easier to virtualize and administer, faster, and able to provide a better platform for web hosting and development. Progent can help your company get the most from the improvements built into Windows Server 2008 by delivering Microsoft-certified consulting, support, education, staffing, monitoring, and security engineering expertise.
Cisco ASA and VMware Technology Consulting
Remote Support Services ASA and PIX Firewall
Progent’s experienced Cisco IT security consulting professionals provide expert PIX Firewall and ASA Firewall consulting services including infrastructure design, configuration, and management of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewall products delivers robust user and application policy enforcement, sophisticated attack defense, and secure connectivity services. Ranging from economical, plug-and-play desktop appliances for small and home businesses to modular gigabit products, Cisco PIX Firewall and ASA Firewalls offer advanced security, high throughput, and excellent reliability for IT systems of all sizes. PIX and ASA Firewalls are based on a proven, specially designed operating system, eliminating possible OS-specific security holes.
Windows 10 Cortana Online Support
24/7/365 Windows 10 Provisioning Computer Consulting
Progent's Windows consultants can assist businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Microsoft Windows. Online and on-premises assessment and upgrade support for Windows 10 offered by Progent's consultants include ROI estimates, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, data and identity security, automated provisioning and management, network optimization, wired/wireless convergence, business continuity planning, webinar training for network management staff and users, and post-migration technical help.
Cisco Remote Access Small Office Network Consulting Services
Integration Companies Cisco VoIP
Progent's Cisco-certified CCIE network infrastructure experts can help you to configure, manage, update and debug Cisco products. Progent offers Cisco, Meraki and Nexus switch support, ASA firewall expertise, Meraki and Aironet Wi-Fi access point consulting, Cisco IP phone support, and CUCM/CallManager software consulting.
24-7 Windows and Solaris Network Consultants
Windows and Solaris IT Services
Progent can help your company to plan and implement a smooth transition from a UNIX-powered IT environment to a network based on Windows and suited for supporting Microsoft's popular office productivity products, commercial applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to guard your information and reduce business disruption by developing an efficient transition plan that protects your current assets in UNIX application and technology. UNIX-to-Windows migration support expertise offered by Progent include analysis of existing environment, transition strategy and testing, MS Exchange migration support, information and application software migration, and server and mass storage migration and consolidation.
Technology Professional Application Programming
24x7 Integration Custom Software
If you need assistance creating, enhancing, or troubleshooting applications for Microsoft Windows, any version of Linux, or the Web, Progent’s expert team of programmers, relational database architects, and software project managers can help ensure you get the job completed on time and within your budget. Progent's experienced application programmers can provide affordable and expert remote consulting for projects as small as creating VBA macros for Excel or as challenging as developing mission-critical RDBMS applications based on SQL Server or Oracle.
Immediate Linux Network Monitoring, Nagios and MRTG Consultant
Linux Network Monitoring Computer Consultant
Nagios and MRTG are useful, Open Source monitoring utilities that run under Linux and can be used to monitor UNIX networks, MS Windows networks, or multi-platform situations in which the Linux OS and Microsoft Windows coexist. The Nagios monitor lets system support engineers to track network services including SMTP, HTTP, FTP, and PING. Multi Router Traffic Grapher lets you graph the traffic in and out of SNMP network appliances including processors, routers, and switches. Progent's network integration experts can assist you to use both these programs to streamline and repair your network.
