Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Yonkers
ProgentProgentís consulting support for IT service firms in Yonkers New York allows your company to offer your clients Progent's consulting expertise and Help Desk Call Center support using your company's brand as a transparent supplement to your in-house IT services team. These services can ease the way for you to add to your client base, fill out your service catalog, create happy clients, and improve your profits.

Progentís nationwide team of network experts, PC support specialists, network administrators, and data security professionals have acted as seamless supplements to the IT staffs of some of the worldís largest IT service businesses. Progentís breadth and depth of expertise enables you to add to the scope of your IT service business, and Progentís close integration with your support team helps you strengthen and preserve your company's brand.

Progent is a network consulting firm with 20 years of background providing online consulting services to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for network service firms features transparent resale to your clients of world-class IT services. Progent bills your firm exclusively and works under your instructions to provide your clients support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for clients who need access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to a successful service desk. But modern ticketing platforms are not only costly to acquire and staff, but a hassle to set up and maintain. Smaller IT service organizations do not have the necessary financial or human resources. Progent's Help Desk and ticketing solution offers IT service organizations an affordable way to keep their company branding while providing their clients world-class desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT support companies takes advantage of Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features offered with Progent's Call Center and ticketing solution allow you to increase your support volume, the diversity of technical issues your company can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service organizations include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour SLA to begin work during normal work hours.
  • Standard service times are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in major metros is offered throughout the country at extra cost.
  • You have complete control of your customers and billing.
  • Your clients submit service requests through your own branded Internet portal, an 800 number, or by directing a request to your designated email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until they are closed.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Service Desk and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service firms allows you to become a sole source for practically all IT expertise your clients may need. You can build your staff and core in-house competencies steadily without being forced to decline opportunities owing to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a seamless supplement to your internal support team, responding to your direction, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services performed are fully documented. This allows you to transfer account responsibilities to in-house consultants once you have sufficient people and appropriate technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and affordably accept additional jobs beyond your core areas of expertise and open new territories without exposure to the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive IT support firm by delivering more solutions to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a broad array of technologies and can act as a reliable reservoir of skills for growing your IT support operations.
  • Fast Escalation: With a sizable roster of high-level IT experts available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Customers Satisfied: Happy clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help from other support firms.
  • Online Support Experts: For 20 years, Progent has provided online IT support ranging from Help Desk support to high-level consulting. Efficient remote service cuts costs while delivering quick solutions.
  • Advanced Industry Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Yonkers, New York Companies
Progent's veteran team of certified consultants and technical experts offers Yonkers, New York organizations a broad array of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Support for IT Service Organizations in Yonkers, New York
For more information about Progent's consulting program for network service organizations in Yonkers, New York, call 1-800-993-9400 or visit Contact Progent.