Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Boise
ProgentProgentís consulting services for IT service firms in Boise Idaho allows your company to provide your customers Progent's consulting and Help Desk support under your company's own branding as a seamless supplement to your in-house IT services group. These services can ease the way for you to add to your revenue, expand your service portfolio, create happy clients, and improve your profits.

Progent's roster of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and cybersecurity consultants have acted as transparent adjuncts to the IT staffs of some of the worldís biggest IT service businesses. Progentís range of technical knowledge allows you to add to the capabilities of your IT service business, and Progentís close integration with your support team lets you promote and protect your company's brand.

Progent is a network support firm with two decades of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers features seamless resale to your customers of world-class services. Progent invoices you directly and performs under your instructions to provide your clients consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require access to 24x7 support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is the heart of an efficient Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but also difficult to configure and manage. Small or niche IT service organizations seldom have the necessary resources. Progent's Help Desk and ticketing program offers IT support organizations a practical way to retain their own branding while delivering their customers world-class desktop support built around an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing program for IT support firms leverages Progent's sizable investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technical issues your business can handle, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal work hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at extra cost.
  • Optional onsite service in larger metro areas is available across the country at additional cost.
  • You retain complete control of your customers and billing.
  • Your customers enter requests via your custom branded web portal, an 800 phone number, or by sending an email to your designated mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information on Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a sole point of contact for virtually all IT expertise your clients may need. You can grow your team and strategic in-house competencies at your own pace without being forced to turn down opportunities owing to a gap in expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, under your direction, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in expenses.
  • Extensive Service Documentation: Progent utilizes an advanced documentation platform to ensure that all services delivered are thoroughly described. This makes it easy for your IT support organization to shift account assignments to internal consultants when you have enough people and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Business: You can quickly and affordably take on more opportunities beyond your core fields of excellence and serve new territories without exposure to the risks associated with expanding your head count too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network service firm by delivering more services to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class support in a wide range of IT disciplines and can act as a dependable reservoir of skills for growing your IT support operations.
  • Rapid Problem Escalation: Thanks to a large team of high-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
  • Keep Your Customers Happy: Satisfied customers are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Effective remote service cuts costs while delivering fast results.
  • Top Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance consultants hold advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
For a printable PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Boise, Idaho Companies
Progent's seasoned team of certified engineers offers Boise, Idaho companies a wide range of remote technical guidance and debugging services. Practice areas offered under Progent's consulting program for IT service firms include:

Learn More About Progent's Reseller Support for Network Service Providers in Boise, Idaho
To learn more information about Progent's consulting support for network service organizations in Boise, Idaho, call 1-800-993-9400 or refer to Contact Progent.