Minnetonka Consulting Expertise for Network Service Firms
Temporary Support Team Augmentation
Progent's Consulting Expertise, Help Desk, and Ticketing for Network Service Providers in Minnetonka
Progent’s consulting services for IT service organizations in Minnetonka Minnesota enables your company to offer your customers Progent's consulting expertise and Help Desk Call Center support using your own branding as a transparent augmentation of your regular network services team. These services can ease the way for you to add to your client base, fill out your service portfolio, satisfy your customers, and increase your profits.
Progent’s nationwide roster of network experts, PC integration and troubleshooting technicians, network admins, and cybersecurity professionals have worked as seamless expansions to the support groups of some of the country's biggest IT support firms. Progent’s range of expertise enables you to broaden the scope of your IT service business, and Progent’s transparency lets you strengthen and protect your branding.
Progent is a network consulting company with 20 years of experience delivering online consulting services to small and mid-size businesses. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco CCIE network infrastructure experts of any independent computer services company in the world. Progent has delivered online technical assistance and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Providing Progent's Support Services Under Your Branding
Progent's reseller program for network service firms offers seamless resale to your clients of world-class IT services. Progent invoices your firm directly and works under your instructions to deliver your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who require 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing is the enabling technology behind an effective service desk. But modern ticketing platforms are not just costly to acquire and staff, but a hassle to set up and manage. Smaller IT service companies seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program offers IT support organizations an economical way to retain their company branding while delivering their customers world-class desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.
Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing solution for IT service firms leverages Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing system. The features offered with Progent's Help Desk and ticketing program allow your IT service firm to increase your support workload, the range of technical issues your firm can take on, the locations you can serve, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT support organizations include:
- Progent's remote desktop support staff provides Level 1 end user support with 1-hour service level agreement (SLA) to commence work during standard business hours.
- Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at additional cost.
- Optional onsite support in major metros is available throughout the country at additional cost.
- You have full control of your clients and invoicing.
- Your customers enter service requests by means of your own branded Internet portal, an 800 phone number, or by sending a request to your assigned email address.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and modified remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Firms
Progent's consulting for IT service organizations allows your support team to become a sole source for virtually all IT guidance and troubleshooting your customers may need. You can grow your team and core in-house competencies steadily without having to say no to new business due to a lack of expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a seamless extension of your internal IT service group, responding to your direction, and invoices you rather than your client.
- Granular Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Reporting: Progent uses an advanced service reporting platform to make sure all services delivered are fully documented. This makes it easy for support group to transfer service assignments to internal personnel once you have sufficient people and relevant skill sets.
- Safely Grow Your Service Practice: You can quickly and safely accept more opportunities outside your core areas of excellence and serve new territories without the risks associated with expanding your full-time staff too quickly.
- Re-enforce Your Name: You can solidify your positioning as a full-spectrum network service provider by offering more solutions to more clients under your own company name.
- Flesh Out Your Services Portfolio: Progent can provide top-tier expertise in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT service business.
- Rapid Problem Escalation: Thanks to a sizable team of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Keep Your Clients Satisfied: Happy clients stick. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek expertise from other support firms.
- Online Technical Support Professionals: For 20 years, Progent has provided remote network support ranging from Call Center support to advanced consulting. Effective online support cuts costs while delivering quick solutions.
- Top Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Minnetonka, Minnesota Businesses
Progent's veteran roster of certified engineers can provide Minnetonka, Minnesota companies a broad range of remote technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:
- Exchange 2019 Consulting
- Exchange 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory Planning
- Microsoft 365 Configuration
- Dynamics GP Customization
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Troubleshooting
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Consultants
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Support
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Automation
- Hyper-V Setup
- VMware vSphere Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- Smartphone Integration
- iPhone Support
- Google Android Smartphone Support
- Ransomware Recovery
- Data Backup/Recovery Expertise
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi AP Configuration
- Wi-Fi Site Surveys
Learn More Details About Progent's Consulting Support for Network Service Providers in Minnetonka, Minnesota To learn additional details about Progent's reseller program for IT service organizations in Minnetonka, Minnesota, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Specialists Meraki Wi-Fi 6 AP
Meraki Wi-Fi AP Technical Support Services
Progent's Cisco Meraki wireless AP experts offer online and onsite support services to help businesses of all sizes to design, install, maintain, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can help your business to set up and support Meraki-based Wi-Fi networks for environments that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products including switches, ASR routers and ASA firewalls to build a cohesive ecosystem that provides identical connectivity, responsiveness, security, manageability and uptime for wired and Wi-Fi users regardless of their mobility or computing device.
Cisco ASA Configuration Network Consultants
Urgent Online Troubleshooting ASA Firewall with Firepower
Progent's Cisco-premier CCIE network experts can help you to manage your legacy PIX or Cisco ASA 5500 security appliances and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, integrate, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services
Microsoft Teams and Cisco UC Specialist
Microsoft Teams online training Consulting
Progent can assist your business to plan a migration to Microsoft Teams from Skype for Business or Lync Server and install, manage, and debug a cloud-based or hybrid deployment of Microsoft Teams. Progent can help you to connect Teams with Microsoft 365 apps, Exchange, SharePoint Online, and your phone infrastructure.
Immediate Microsoft Certified Partner Windows Hyper-V 2016 Support
24/7 Windows Server Hyper-V 2016 Migration On-site Support
Windows Hyper-V 2016 utilizes key technologies first developed for and proven on Azure, one of the world's largest public clouds. This dramatically improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving data security, availability, scale, manageability, dependability and disaster recovery. Progent’s Microsoft-certified consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your business, set up pilot systems to verify the ability of Hyper-V 2016 to run your vital applications, design a cost-effective network architecture for a cloud-centric or hybrid deployment, create and carry out a non-disruptive upgrade strategy, educate your IT administration and support staff, and provide as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you maximum business value.
Radvision Video Conferencing Engineers
Polycom Telepresence Specialist
Progent can provide access to a veteran consultant with extensive hands-on experience installing, maintaining, and upgrading video conferencing platforms from leading suppliers such as Cisco/TANDBERG, Polycom, and LifeSize. Progent's consultants can coordinate with your in-house IT support team, your Internet Service Provider, and your video conferencing technology vendor to help your organization increase the strategic value of your video conferencing solution.
Microsoft Azure Virtual Machines Reporting
Microsoft Certified Consulting Azure and SCDPM integration
Progent can help businesses of all sizes to move any part of their network infrastructure to Microsoft Azure. This can simplify network management and lower hardware expense. Azure offers a wealth of public cloud services and Progent can help you to understand the benefits and limitations of different cloud computing architectures supported by Azure. Progent can show you how to administer cloud-based or hybrid cloud and on-premises apps and network infrastructure and ensure that you sidestep the typical mistakes small organizations make when migrating to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and automate transparent backup mechanisms with Azure Backup. Progent can also help you to configure perimeter firewalls and VPN tunnels and also to manage Apple iOS devices and Google Android smartphones and tablets.
24/7/365 SQL Server 2014 AlwaysOn Availability Groups Technical Support Services
SQL Server 2014 Backup Encryption Integration
SQL Server 2014 includes significant improvements in key areas such as speed, uptime, compliance, and cloud readiness. SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that operates seamlessly across all workloads including Online Transaction Processing, data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and on-premises services including system design, deployment, management, remediation, and application development expertise to help businesses of any size to realize fast return from their SQL Server 2014 deployment.
Amazon AWS integration Development Firm
Amazon EC2 AMI Programming Firms
Progent can provide cost-effective online consulting to assist businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon S3, and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, system design and review, testing, deployment, administration, performance tuning, software license management, disaster recovery solutions, and security.
Azure and Cisco AnyConnect Professionals
Microsoft Azure Backup Contract Programming
Progent can assist businesses of any size to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify network management and reduce hardware expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to understand the benefits and limitations of various cloud networking models you can use with Azure. Progent can show you how to manage cloud-based or hybrid cloud and local applications and resources and make sure you avoid the common errors small organizations make when moving to the cloud. Progent can assist you to set up cloud servers on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage authentication with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also assist you to prepare firewalls and VPN connections and also to manage iPhones and iPads and Google Android smartphones and tablets.
Consultant Services Microsoft GP/Great Plains
Microsoft Dynamics GP ERP IT Services
Progent’s Microsoft certified consultants provide a range of consulting services for Microsoft Dynamics GP/Great Plains. Dynamics GP is a Microsoft financial platform and business management solution built, like all Microsoft financial solutions, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP/Great Plains 2010, the most recent edition of Microsoft accounting software in the Dynamics GP/Great Plains family, provides an affordable solution for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Dynamics GP/Great Plains is simple to deploy and integrate, and with its modular approach you can purchase only the functions you currently require, with the option to expand clients and increase capabilities in the future. Progent’s Dynamics GP/Great Plains Software support engineers can help you deploy, customize and manage Dynamics GP/Great Plains 2010 and also earlier editions of Dynamics GP.
Project Server Time Reporting Setup and Support
Application Support Microsoft Project Server 2013
Progent's Microsoft engineers offer in-depth support in deploying, using and debugging any edition of Microsoft Project, Project Server, and Project Online and can deliver a wide variety of affordable remote support services based on proven best practices to help businesses of all sizes to get all the advantages of this powerful platform. Consulting support offered by Progent include system planning, software configuration and upgrades, strategies for safe file and status sharing among local and offsite users, network optimization, and customized online training classes.
wireless controller Engineer
WLAN controller Remote Support Services
Cisco's Catalyst Wi-Fi controllers streamline the management of Wi-Fi networks by unifying the configuration and control of Wi-Fi access points, optimizing Wi-Fi throughput by reducing the effect of RF congestion, improving Wi-Fi availability with fast failover, and hardening security by detecting threats and filtering traffic content based on user class and locale. Progent's Wi-Fi consultants can help you to configure Cisco wireless LAN controller appliances to manage Wi-Fi networks of any size. Progent can assist you to administer and debug your existing Cisco-based Wi-Fi environment or carry out a smooth migration to Cisco's modern Wi-Fi controller technology.
Microsoft Exchange 2016 Remote Troubleshooting
Microsoft Exchange 2016 Remote Troubleshooting
Progent's Microsoft-certified professionals have 20 years of experience planning, integrating, and maintaining email systems for companies in the and across the U.S. Progent provides economical Microsoft Exchange Servers consulting support to make sure that your email environment features compliance, high uptime, easy connectivity for off-site and mobile users, time-saving management tools, and seamless integration with telecommunications. Progent provides expertise and support services for Microsoft Exchange 2016 Server, Exchange 2013, Exchange 2010, Exchange 2007, Exchange 2003 Server, and Microsoft Exchange 2000. Progent can also assist small or mid-size companies to upgrade to Exchange 2016 Server or MS Exchange 2013 Server.
Ubiquiti UniFi WiFi access point Specialists
Ubiquiti UniFi WiFi network Consulting
Progent can provide fast access to the skills of veteran Wi-Fi specialists who can assist you to determine the advantages of Ubiquiti UniFi Wi-Fi APs for your business and assist you to plan, install, manage, and troubleshoot your UniFi network. Progent can also conduct a wireless site survey to help you to choose, configure, and place Ubiquiti UniFi wireless access points for optimal signal coverage and throughput.
Support Outsourcing Exchange Server 2016 Migration
Microsoft Exchange 2016 Upgrade Planning Online Troubleshooting
Progent can help your business in all facets of your migration to Exchange 2016 including planning HA system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; specifying storage capacity required for your virtual machines, mailbox databases and log files; configuring hardware load balancing for fault-tolerant CAS services; designing, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
24 Hour Juniper SSG140 Router Network Consultant
Juniper SSG Series Firewall Cybersecurity Contractors
Progent's Juniper-certified consultants can help your business plan the deployment of Juniper SSG integrated firewall/VPN products, configure security policies to match your operational requirements, set up network OS software to streamline management processes, migrate from legacy Juniper products, and troubleshoot infrastructure issues.
SharePoint 2019 Taxonomy Support and Setup
SharePoint 2019 PowerApps Remote Technical Support
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts offer affordable online and onsite consulting, software development, and troubleshooting services for organizations of any size who want to upgrade to SharePoint Server 2019 or SharePoint Online from older versions of SharePoint. Progent can help customers design and carry out a cost-effective migration to SharePoint 2019 on premises, SharePoint Online, or a hybrid environment that incorporates local and cloud-based resources into a seamless intranet system.
Juniper NetScreen IPsec VPN Security Consultant
Juniper NetScreen Security Audit Services
Progent's Juniper-authorized NetScreen consultants can assist your company to configure and optimize NetScreen 5200 and 5400 routers, migrate from previous NetScreen products to the latest Juniper products, and troubleshoot network infrastructure issues in Juniper-only or mixed-technology environments.
IT Services Remote Workforce Helpdesk Services
24-7 Telecommuter Helpdesk Services Network Consultants
Progent can provide small and mid-size businesses overflow or fully outsourced Help Desk call center services for an offsite workforce.
Designer Microsoft
Support Group Microsoft Office
To provide cost-effective network services for small companies, Progent has developed comprehensive IT outsourcing packages that offer small offices fast access to technical expertise without requiring you to hire, educate, and maintain a large in-house IT team. Progent’s IT outsourcing packages give you an affordable alternative for creating a protected and reliable environment for your important Microsoft Windows office productivity applications including Microsoft Office XP and Office 2003.
Microsoft SQL Server 2008 Consulting
Computer Engineer Microsoft SQL 2008
SQL Server 2008 delivers indispensable, standardized tools to computer professionals and network users, lessening the difficulty of creating, integrating, managing, and accessing enterprise information and database programs on platforms ranging from handheld devices to enterprise information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 call for a network consultant with real-world expertise and wide knowledge in planning and building information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in planning, deploying and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET platform.
Largest Online Consulting Support for IT Service Firms
Technology Consulting Services IT Services for Service Firms
Progent's Support Program for IT Service Organizations lets you take advantage of Progent's information technology engineers while retaining your own service brand as a transparent extension of your network services staff.
Systems Management Server On-site Technical Support
Microsoft SMS Online Help
Progent’s Microsoft certified consultants provide small and mid-size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, allows companies to deliver critical applications rapidly and automatically to appropriate workers, reduce product costs and stay compliant by determining usage profiles, enhance Windows protection by improving your awareness of weak points and by delivering targeted updates, manage your external workforce through accepted standards independent of connection or geography, and reduce operational expenses by efficiently exploiting the management functions built into Windows. Progent’s SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and asset tracking management including program and appliance inventory.
Windows 10 Provisioning Support Services
24/7 Windows 10 Management Professionals
Progent's Microsoft-certified consulting experts can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from any earlier version of Windows. Online and on-premises assessment and upgrade support for Windows 10 available from Progent's consultants include ROI analysis, project coordination, application compatibility testing, test lab systems, virtualization strategies, Cloud and hybrid solutions, mobile device management, teleworker access, security and compliance, streamlined deployment and management, network design, wired/wireless convergence, business continuity planning, webinar training for IT support personnel and users, and post-migration technical help.
MRTG Help and Support
Support and Setup Linux Network Monitoring
Nagios and MRTG are useful, Open Source monitoring utilities that operate with the Linux OS and can be deployed to monitor UNIX/Linux environments, MS Windows networks, or mixed-platform networks where the Linux OS and Windows coexist. Nagios allows system support engineers to monitor network services including POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher lets you graph the bandwidth through SNMP-enabled network appliances such as servers, routers, and switches. Progent's network monitoring engineers can help you use both these tools to streamline and troubleshoot your computer network.
Microsoft ISA Server Technology Consulting
Online Help ISA 2000 Server
Progent's Microsoft-certified ISA Server consultants have extensive backgrounds developing corporate security solutions for information systems with many locations, mobile users, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer can help your small company design and deploy an installation of Microsoft ISA Server 2004 that supports your IT protection needs without restricting your productivity.
Microsoft SQL Server Applications Consultant
SQL Server 2008 Migration Consultant
SQL Server 2005 delivers powerful, familiar tools to IT professionals and network users, reducing the complexity of creating, integrating, administering, and using enterprise data and analytical applications in environments ranging from mobile devices to enterprise data systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2005 call for a network consulting firm with hands-on expertise and broad knowledge in designing and building information-based, comprehensive business IT applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work supporting Microsoft integration, assures you success in designing, deploying and managing Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Mac OS X Training Professional
Top Rated Learning Mac Office Excel
Progent can provide one-on-one education customized for individuals who wish to expand their knowledge of the Apple macOS and OS X platform, Mac hardware, or Mac office productivity software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide customized group or one-on-one online training for Mac applications.
ASA and PIX Firewalls On-site Support
Cisco Firewall integration Remote Support
Progent’s Cisco-Premier technology consultants offer professional PIX Firewall support services covering architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector threat security, and safe connectivity services. Extending from compact, easy-to-install desktop appliances for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible level of security, speed and availability for information environments of all sizes. PIX firewalls are build around a proven, specially designed operating system, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls provide an array of integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent access services, and extensive management tools. Progent’s Cisco experts can help you select and deploy any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Internet Data Center Support and Help
Colocation Selection Professionals
Colocation data centers make it possible for businesses to share enterprise-class facilities for hosting network equipment that runs critical applications and services. Progent's Microsoft and Cisco premier IT experts can help your business with all facets of your colocation program including selecting and moving to a colo site, designing network architecture, defining required equipment, on-premises and on-line maintenance, establishing offsite system administration, and training your support personnel.
