Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Minnetonka
ProgentProgentís consulting support for network service firms in Minnetonka Minnesota allows you to provide your customers Progent's consulting and Help Desk support with your own branding as a transparent supplement to your regular IT support group. This can help you add to your revenue, close gaps in your service offerings, create happy customers, and increase your bottom line.

Progentís nationwide team of network engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT groups of some of the country's biggest IT support firms. Progentís range of expertise allows you to broaden the scope of your IT support practice, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT support company with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service firms features transparent resale to your customers of professional IT services. Progent bills you directly and performs under your instructions to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing for IT Service Firms
Ticketing is the heart of a successful IT Call Center. But full-featured ticketing systems are not only expensive to acquire and staff, but also a hassle to configure and maintain. Small or niche IT support providers seldom have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the diversity of technical issues your business can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop support group provides Level 1 end user help with 1-hour service level agreement to commence work during normal work hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in larger metros is offered across the country at additional cost.
  • You keep complete control of your customers and billing.
  • Your customers submit requests using your custom branded Internet portal, a toll-free number, or by directing an email to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional details on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service firms allows your support team to act as a single point of contact for practically all technical expertise your clients may require. You can grow your team and core in-house competencies steadily without being forced to say no to opportunities due to a gap in in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a transparent extension of your in-house support group, under your coordination, and invoices your firm instead of your client.
  • Granular Billing: Progent charges by the minute to minimize costs.
  • Detailed Service Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all services delivered are thoroughly documented. This enables support group to transfer service assignments to internal personnel when you have sufficient people and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and efficiently accept more jobs outside your core fields of expertise and open new territories without assuming the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a comprehensive IT support firm by delivering more services to more clients under your own company name.
  • Flesh Out Your Services Catalog: Progent can provide world-class support in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
  • Rapid Escalation: Thanks to a large roster of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
  • Make Your Clients Satisfied: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has provided online network support from Call Center support to advanced consulting. Effective remote support cuts costs while delivering fast solutions.
  • Top Industry Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Minnetonka, Minnesota Organizations
Progent's seasoned roster of certified engineers can deliver Minnetonka, Minnesota organizations a wide range of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Reseller Program for IT Service Firms in Minnetonka, Minnesota
To learn more details about Progent's consulting program for IT service organizations in Minnetonka, Minnesota, call 1-800-993-9400 or refer to Contact Progent.