Minnetonka Consulting Support for Network Service Firms
Short-Term Support Team Augmentation
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Minnetonka
Progent’s consulting support for network service firms in Minnetonka Minnesota allows you to provide your customers Progent's consulting and Help Desk support with your own branding as a transparent supplement to your regular IT support group. This can help you add to your revenue, close gaps in your service offerings, create happy customers, and increase your bottom line.
Progent’s nationwide team of network engineers, PC integration and troubleshooting specialists, network administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT groups of some of the country's biggest IT support firms. Progent’s range of expertise allows you to broaden the scope of your IT support practice, and Progent’s close integration with your support team lets you strengthen and preserve your branding.
Progent is an IT support company with 20 years of background delivering remote consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for network service firms features transparent resale to your customers of professional IT services. Progent bills you directly and performs under your instructions to provide your customers consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for customers who require 24x7 support.
Help Desk and Ticketing for IT Service Firms
Ticketing is the heart of a successful IT Call Center. But full-featured ticketing systems are not only expensive to acquire and staff, but also a hassle to configure and maintain. Small or niche IT support providers seldom have the required financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to keep their own branding while providing their customers world-class desktop support services backed by an advanced ticketing system and supplemented by rapid escalation to high-level experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to increase your support workload, the diversity of technical issues your business can take on, the number of {geographies you can service, and your overall availability.
Important features of Progent's Help Desk and ticketing program for IT support organizations include:
- Progent's remote desktop support group provides Level 1 end user help with 1-hour service level agreement to commence work during normal work hours.
- Normal service hours are from 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at additional cost.
- Optional onsite support in larger metros is offered across the country at additional cost.
- You keep complete control of your customers and billing.
- Your customers submit requests using your custom branded Internet portal, a toll-free number, or by directing an email to your assigned email address.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified remotely while they are active.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting for network service firms allows your support team to act as a single point of contact for practically all technical expertise your clients may require. You can grow your team and core in-house competencies steadily without being forced to say no to opportunities due to a gap in in-house expertise or the absence of personnel.
Important features of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a transparent extension of your in-house support group, under your coordination, and invoices your firm instead of your client.
- Granular Billing: Progent charges by the minute to minimize costs.
- Detailed Service Reporting: Progent utilizes an enterprise-class service reporting system to ensure that all services delivered are thoroughly documented. This enables support group to transfer service assignments to internal personnel when you have sufficient people and appropriate skill sets.
- Safely Grow Your IT Support Business: You can easily and efficiently accept more jobs outside your core fields of expertise and open new territories without assuming the risks associated with increasing your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your mind share as a comprehensive IT support firm by delivering more services to more clients under your own company name.
- Flesh Out Your Services Catalog: Progent can provide world-class support in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT support business.
- Rapid Escalation: Thanks to a large roster of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the toughest issues can be handled fast.
- Make Your Clients Satisfied: Happy clients are loyal. By joining with Progent, you can keep making your customers successful without ever requiring clients to seek expertise from other support firms.
- Online Technical Support Professionals: For 20 years, Progent has provided online network support from Call Center support to advanced consulting. Effective remote support cuts costs while delivering fast solutions.
- Top Industry Certifications: Progent’s engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts hold top certifications including CISSP, CISA, and CRISC. Learn more details about Progent's industry certifications.
Progent's Practice Areas for Minnetonka, Minnesota Organizations
Progent's seasoned roster of certified engineers can deliver Minnetonka, Minnesota organizations a wide range of online technical guidance and debugging services. Areas of expertise covered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Consulting
- SharePoint Development
- SQL Server Migration
- AD Planning
- Microsoft 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Remote Network Technical Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Configuration
- Cybersecurity Consultants
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support
- Colo Data Center Solutions
- Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Expertise
- Virtualization Automation
- Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- iPhone Integration
- Google Android Phone Support
- Ransomware Defense
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Find Out More Details About Progent's Reseller Program for IT Service Firms in Minnetonka, Minnesota To learn more details about Progent's consulting program for IT service organizations in Minnetonka, Minnesota, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Microsoft MCP Employment Opportunities
Microsoft MCSA Contract Jobs
If you are a network consultant with technical support experience, teaming with Progent and working for Progent's customers will enhance your skills via collaboration with our staff of mutually supportive, world-class consultants. Progent's focus on providing network expertise and computer support to small companies will give you the opportunity to consult in depth with decision makers and add significantly to the growth of exciting organizations. In addition, Progent's virtual office network provides state-of-the-art tools for remote support and wireless access to allow you to deliver fast solutions when you take on mission-critical issues.
Suse Linux Configuration
Redhat Linux Consultants
Progent's Linux support experts provide small and mid-size businesses and software developers assistance with managing and maintaining Linux systems that run with Microsoft-powered technology. Progent offers your organization contact with Linux experts, support professionals premier by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad array of expertise offers you an easy single consulting firm to show you how to create and maintain a secure and reliable mixed-platform network and communications infrastructure that supports Linux and Microsoft coexistence by integrating Microsoft Windows with major Linux derivatives such as RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.
Integration Microsoft SQL Server
Emergency Programming Microsoft T-SQL
SQL Server 2000 is a rich, web-aware database and data analysis package that enables the fast creation of cutting-edge enterprise-class applications that can provide your company a significant competitive edge. Microsoft SQL Server 2000 provides built-in support for XML and the capability to query across the Internet and beyond the firewall. The knowledge and experience of Progent's Microsoft-certified SQL Server 2000 engineers, with an average of more than over 10 years of work helping with Microsoft technology, ensures you success in planning, deploying and administering Microsoft SQL Server solutions that are well connected with other applications powered Microsoft's .NET environment.
Extended Service Desk IT Services
Online Help Shared Computer Support Help Desk
Progent's Standard Help Desk Services offer a comprehensive service desk solution that manages all aspects of online Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and management reports. Help Desk services are offered at a substantial discount off Progent's normal desktop support rates, and Progent offers the option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems.
Network Consulting Co-managed Call Center
Microsoft, Cisco and Security Certified Experts Shared Network Support Help Desk Professionals
Progent's Computer Helpdesk Outsourcing Support Services for PC desktop technical support are designed specifically for small businesses who need immediate access to a Help Desk Service Center with expert phone support and effective escalation options but who have to operate within a restricted IT budget. Key features of Progent's Help Desk Outsourcing Support Services include: Helpdesk Phone Support, Secure Remote Access Provisioning, Initial System Assessment, Problem Prioritization, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Applications Recommendation and Deployment.
Palo Alto Networks PAN-OS Auditor
Palo Alto Networks PAN-OS information Systems Audit
Progent's Palo Alto Networks firewall experts can show you how to select, deploy, and manage Palo Alto Networks firewall appliances to create a next-generation security environment that spans your data center and cloud-based assets and protects any user at any location with any device.
Help and Support SQL Server 2016 Mobile Reports
SQL Server 2016 Application Migration Integration Support
Microsoft SQL Server 2016 offers major enhancements in speed, scale, security and compliance, uptime, mobile computing support, and built-in business intelligence. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, R language support, Row-level Security, Mobile Reports, and seamless control over on-premises and cloud resources. Progent's Microsoft-certified consultants can provide online and onsite support to help businesses of any size to implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft platforms such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics GP, Lync or Skype for Business, and SCOM.
Network Consulting Remote Workers Data Protection
Emergency Remote Employees Data Protection Technology Consulting Services
Progent can assist small and mid-size companies to design, install, test and maintain backup/recovery solutions required for teleworkers.
Microsoft Certified Desktop Support Technician (MCDST) IT Consulting
Urgent Microsoft Certified Systems Engineer (MCSE) Network Installations
Progent provides clients access to consultants who have earned some of the computer industry's most prized certifications. Progent believes that clients have the right to be sure that their computer support providers have formal testing as well as extensive real-world field experience so that Progent's customers can use Progent's service with trust. In many cases, vendor certifications like the Cisco Certified Internetwork Experts (CCIE) brings privileges for substantially superior vendor assistance than is available to uncertified consultants, allowing Progent to deliver customers a better class of computer support. In addition, major certifications such as CISA or ISSAP for network security can aid corporate customers to show compliance with regulatory requirements by engaging the services of accredited IT experts.
CISM Certified Cybersecurity Management Consultant Services
CISM Certified Cybersecurity Management Technology Professional
Progent offers the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the basic capabilities and worldwide standards of performance that information security professionals are required to learn. It gives executive management the assurance that consultants who have qualified for their CISM credential possess the experience and knowledge to deliver effective security administration and consulting consulting.
Consultants Exchange 2007 Server
Exchange 2007 Consultant
Progent's expert consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration strategy that minimizes network disruption, simplifies long-term support requirements, and makes your Exchange 2007 Server easy to administer. For complicated multiple server or multi-location upgrades, Progent has the background to complete your project quickly and affordably. Progent's Exchange 2007 support, repair, and consulting services include assistance with the configuration of outside vendor add-ons to Exchange 2007 Server that are best aligned to your business goals.
Desktop Computer Systems Consulting
Consultant Microsoft and Mac Desktop
Progent can deliver a wide range of cost-effective services to assist your business to install, integrate, repair, and administer workstations and notebooks based on Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can offer on-premises or remote help for single machines or laptops or work with your business to design and carry out a large-scale migration to new or revised operating system software and applications. Progent can also provide engineers and technical workers to assist you to plan for and complete a site relocation or merger designed to cause minimal disruption of your business.
Google Cloud hybrid solutions Professional
Amazon AWS hybrid cloud solutions Specialist
Progent can provide advanced online consulting support to help companies connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Microsoft Azure hybrid cloud planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
ASA and PIX Firewall Computer Consultant
Remote Technical Support ASA and PIX
Progent’s Cisco-Premier network consultants provide experienced PIX Firewall consulting services covering design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat security, and safe access services. Ranging from small, easy-to-install desktop devices for small businesses and home offices to modular gigabit appliances, Cisco PIX firewalls provide a healthy combination of security, performance and reliability for information networks of all sizes. PIX firewalls are build around a hardened, specially designed platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including powerful application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPsec VPN connectivity, intelligent networking services, and flexible management tools. Progent’s network consultants can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Expert Microsoft Certified Exchange 2016 Migration Remote Support
IT Consultant Exchange Server 2016 Upgrade
Progent can assist your business in all facets of your upgrade to Exchange Server 2016 including designing HA architecture for an on-premises, cloud-based or hybrid environment; licensing requirements for Exchange 2016 and Windows Server 2012 R2; moving mailboxes; Hyper-V design; specifying mass storage requirements for your VMs, databases and logs; configuring hardware load balancing for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Immediate Apple OS X Tiger Remote Technical Support
Open Now Macintosh OS X Remote Consulting
Progent's experts can provide Mac users a range of services including desktop support, Apple macOS and OS X expertise, Apple Mac integration with Windows networks, Entourage and email expertise, network protection services, and one-on-one training. Progent can assist clients to migrate to macOS from OS X or earlier versions of Apple Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with Apple iPhone support and Apple iPad synchronization, or migrating to Apple's iCloud services. For business networks based solely on macOS or OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the background and depth to handle the difficulty of planning, integrating and maintaining a network infrastructure that is reliable, secure, fast and aligned with your company's business goals.
Spora ransomware recovery Engineers
CryptoWall ransomware recovery Consultancy
Progent's seasoned ransomware recovery consultants can assist you to rebuild an IT network damaged by a ransomware cryptoworm like Ryuk, Dharma, NotPetya, or Locky.
Windows Emulation for macOS Support Outsourcing
Windows Virtual Desktop for Apple Mac Help and Support
For companies with a combination of Apple Mac and Windows computers, there are two popular alternatives for running Microsoft Windows-dependent applications on a Mac: remote access to a physical Windows computer or local emulation of a Microsoft Windows environment on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to attach a Mac to a networked Windows-based computer to run Microsoft Windows software and access system resources. Microsoft's Virtual PC for Mac simulates Windows on a Mac computer so that you are able to run Windows programs directly. Progent's Mac technology support experts can help you to manage these products for running Microsoft Windows applications on your Macs and can in addition help your business to assess and install other solutions for Microsoft Windows platform emulation.
Contract Web Consultants Subcontractor Job
Independent ERP Contractor Freelancing Jobs
Our Experts Group provides support in important areas such as Macintosh networking and applications; Support for Linux, UNIX, and Sun environments; MRP, Enterprise Resource Planning, or Customer Relationship Management customization; Strategic and specialized application support; Chief Information Officer, management information analyst, and project logistics outsourcing; Special program development and integration; Web, eCommerce, Electronic Data Interchange, and client information portal development and deployment; SQL support and efficiency help; Business intelligence consulting; and Telecom systems consulting.
Cisco Remote Access Network Specialists
Consulting Firms Cisco Security
Progent's Cisco certified network infrastructure experts have extensive background helping Internet Service Providers to design, implement, manage, tune, and debug high-availability, extensible connectivity environments appropriate for public networks.
At Home Employees VoIP Online Support
Teleworker VoIP Onsite Technical Support
Progent can assist small and mid-size businesses to implement IP voice solutions to provide their at-home workers the benefit of virtual extensions of the company phone network.
Lync Server 2013 conference bridges Services
Lync Server 2013 and Android Consultancy
Microsoft Lync 2013, rebranded Skype for Business, enables businesses of any size to build a centrally managed and secure communications environment that permits the modern BYOD computing model with instant messaging (IM), presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP and PSTN calling across a wide range of stationary PCs and handheld devices. Progent's certified Lync Server 2013 experts and network architects can assist you to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-resident (via Lync Online) or mixed topology appropriate for your current and future plans, deploy Lync 2013 in a way that expedites your ROI, and deliver custom webinar and onsite training to your management team and end users. Progent offers in-depth expertise in key components of a Lync Server 2013 solution including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync 2013 with key Microsoft Office and Office 365 apps such as Outlook and PowerPoint.
Sun Solaris Consultant Services
Help and Support Sun Solaris
If your office computer system combines Solaris technology with MS Windows, Progent can assist you to integrate your servers into a cohesive network that allows all your OS platforms to coexist for simple administration, seamless dataflow, high reliability, superior performance, and strong security. Progent's Solaris and Microsoft Windows coexistence support offerings feature IT infrastructure integration and support, consulting for Windows services for UNIX, remote network monitoring and management, remote technical help and troubleshooting, in-person technical support, and Help Desk Call Center services.
On-site Technical Support SCCM 2016 Mobile Application Management
SCCM 2016 Endpoint Protection Consulting
System Center Configuration Manager 2016 automates application and device deployment and updating, simplifies security and compliance settings management, keeps track of network assets, guards against company data leakage, performs network health reporting, enables secure end-user self service, and delivers a single point of control for administering multi-OS ecosystems based on on-premises, cloud, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud experts can assist businesses of any size with any facet of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid networks.
Designer Amazon Marketplace Web Service development training
Amazon Marketplace Web Service development training Development Companies
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities such as listings, orders, payments, inbound and outbound fulfillment, and reports. By leveraging Amazon's vast online selling environment and automating their sales, merchants can expand their reach, reduce their operating costs, accelerate response time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and get to market quickly.
Amazon AWS enterprise hybrid cloud solutions Programming
Expert Development Amazon EC2 endpoint
Progent can provide affordable remote support to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can help you with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, system design and review, pilot testing, configuration, centralized administration, performance optimization, software license management, disaster recovery solutions, and security strategies.
ProSight domain expiration management Consult
IT asset management Consulting
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it.
Hybrid Microsoft 365 Exchange integration IT Consultants
Remote Office 365 Gmail migration Support Outsourcing
Microsoft allows you to create transparent hybrid networks that integrate Office 365 and local Exchange systems. This allows you to have specific mailboxes hosted at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist you with any phase of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide as-needed expertise to help you resolve challenging technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 initiative is completed on time and within budget.
