Roseville Consulting Expertise for IT Support Providers
Transparent Temporary Support Team Assistance
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Roseville
Progent’s consulting support for network service firms in Roseville California allows your company to offer your customers Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your regular network support team. This can put you on the fast track to add to your revenue, close gaps in your service offerings, create happy clients, and increase your bottom line.
Progent’s nationwide roster of network infrastructure engineers, PC support technicians, network administrators, and data security consultants have worked as seamless expansions to the support groups of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent’s transparency helps you strengthen and preserve your branding.
Progent is a network support company with two decades of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of an effective Help Desk. But full-featured ticketing systems are not only costly to license and staff, but also challenging to configure and maintain. Small or niche IT service organizations do not have the required resources. Progent's Call Center and ticketing program offers IT support firms an affordable way to retain their custom branding while providing their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to increase your physical and virtual support volume, the range of technologies your firm can take on, the number of {geographies you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service organizations include:
- Progent's online desktop service staff provides Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
- Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite service in major metro areas is available throughout the US at extra cost.
- You have full control of your customers and invoicing.
- Your customers submit incident reports through your own branded web portal, a toll-free phone number, or by directing a request to your assigned mailbox.
- Each client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and updated online until resolution.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a sole source for practically all technical expertise your customers may require. You can grow your team and strategic in-house competencies at your own pace without being forced to say no to opportunities owing to a gap in expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a transparent extension of your in-house IT service group, responding to your direction, and bills your firm rather than your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Extensive Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services performed are thoroughly described. This makes it easy for support group to transfer account assignments to in-house personnel when you have sufficient people and appropriate skill sets.
- Safely Expand Your Service Practice: You can easily and affordably accept additional opportunities outside your main areas of excellence and open additional territories without exposure to the risks involved with increasing your head count too quickly.
- Strengthen Your Name: You can improve your mind share as a full-spectrum network service firm by delivering more solutions to more customers using your own brand.
- Flesh Out Your Services Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can be a dependable resource for growing your IT service operations.
- Fast Problem Escalation: With a large roster of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
- Keep Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
- Remote Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Efficient online service saves money and produces fast results.
- Major Industry Certifications: Progent’s engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Roseville, California Companies
Progent's veteran roster of certified consultants can deliver Roseville, California companies a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Consulting
- AD Planning
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Expertise
- Azure, AWS, Google Cloud Platform
- Remote Network Support
- Teleworker Support Services
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Security and Compliance Monitoring
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Outsourcing
- Desktop Support Services
- Colo Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Management
- Windows Hyper-V Deployment
- VMware vSphere and vCenter Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Expertise
- iPhone and Android Integration
- iPhone Support
- Google Android Smartphone Management
- Ransomware Recovery
- Data Backup/Recovery Consulting
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Configuration
- WiFi Site Assessments
Find Out More Details About Progent's Reseller Program for Network Service Firms in Roseville, California To learn additional information about Progent's consulting program for IT service firms in Roseville, California, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Office 365 Exchange Online and on-premises Exchange Network Engineer
Computer Consulting Office 365 Portal
Office 365 is Microsoft's extensive family of productivity programs and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 apps and cloud-based services are offered in a variety of product bundles intended for markets ranging from students and households to enterprises. Progent can provide quick and affordable remote access to consultants with expertise in Microsoft, macOS, Apple iOS, and Android platforms. Progent can assist your business to evaluate the wealth of subscription options available with Office 365 and configure your information network with Office 365 in a way that delivers top business value. Progent supports multi-platform networks that incorporate Windows, macOS, and Linux technology. Progent can also assist you to create and maintain hybrid ecosystems that transparently combine local and cloud-based products and services.
7900 Series IP Phone Help and Support
Computer Consultant SPA500 Series IP Phone
Progent's CCIE-certified networking experts offer advanced support for Cisco Unified Communications Manager (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and design UCS server high availability systems.
Shared Service Desk IT Consultant
24-Hour Extended Helpdesk Online Consulting
Progent offers three basic types of Helpdesk support including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of certified Microsoft professionals gives your customers convenient access to a reliable technical group with years of experience providing phone support and online troubleshooting for networks based on Microsoft products. Progent's focus is on earning the support Help Desk a positive reputation as a solid contributor to business performance. Progent's goal is to resolve rather than merely record problems.
IT Consultant Unity Express
CCDP Certified Unified Mobility Online Support Services
Cisco Cisco Unified Communications Manager, originally known as CallManager, operates as the center of Cisco's collaboration portfolio. CUCM and Unified CM Express (CME) provide a borderless IP-PBX by integrating tightly with unified messaging applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's CCIE-certified consultants can deliver efficient and budget-friendly online and on-premises support to help businesses of all sizes to build and maintain CUCM deployments by providing Cisco Unified Communications Manager configuration and troubleshooting consulting services that deliver maximum productivity. Progent can help with any aspect of Unified CM support and debugging in areas that include integrating Cisco VoIP phones and Video phones, designing dial plans, configuring SIP trunking and PSTN calling, deploying ISR G2 routers with CUBE support, designing Cisco UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.
Technicians Cisco Firewall
Cisco Remote Access IT Consulting
Progent can assist you to utilize Cisco's infrastructure technology to build a robust foundation for your onsite, cloud-centric, or hybrid-cloud data center and streamline operations in key areas including compute and storage utilization, security and compliance, versatility, availability, and disaster recovery.
Xen Hypervisor Consultant Services
Citrix XenServer Professionals
Progent's Citrix-certified consultants can help you to understand the business benefits of XenServer as well as additional Citrix products, and can assist you to design, test, implement, troubleshoot, and support a XenServer solution. Progent can also analyze your current XenServer deployment and help you to enhance resource utilization, responsiveness, security and compliance, availability, and recoverability.
Cisco Certified Expert Consultants Microsoft Access reports
Microsoft Access reports Consultant
Progent can provide economical remote support for all releases of Office Access including desktop and browser-based versions and can provide expert assistance for application development, database conversion, performance optimization, BI reporting, and maintenance. Progent also offers custom webinar training for Office Access development and DBA services.
Top Rated ProSight Email Content Filtering Consultant
ProSight Email Guard Spam Filtering Engineer
Progent's ProSight Email Guard solution uses the services and infrastructure of top data security companies to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.
Computer Consultants Microsoft
IT Consulting Firm Microsoft Office 2003
Progent’s IT outsourcing packages provide budget-friendly network support for small businesses. Whether it includes designing system infrastructure, setting up an in-house Help Desk or using an outside one, deploying an updated email system, monitoring your system, or creating an on-line eCommerce application, outsourcing your IT engineering services can reduce costs and minimize uncertainties, permitting network service budgets to grow in a more moderate and manageable manner than is possible by assembling a bulky, all-purpose internal network support staff. Progent’s Outsourcing White Paper and datasheets show how Progent can help you build a protected and highly available network foundation for your critical applications powered by Microsoft Windows such as Office XP, Office 2003, and Microsoft Office 2000.
Microsoft Dynamics Developer Firms
Urgent Expert Microsoft Certified Dynamics GP BizTalk Adapter Engineers
Progent's expertise providing Microsoft .NET services and Microsoft SQL Server consulting, and Progent's programming experience with VBasic, XML, and additional developer tools enable Progent to create specialized mission-critical applications and eCommerce environments that operate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP/Great Plains reporting consultants can show you how to design reports that allow you to track your business more thoroughly, turning raw information into useful understanding of your business.
24 Hour Consultant Services Dynamics GP 2015 R2 Migration
Dynamics GP 2015 R2 Deployment Consulting
Dynamics GP 2015 R2 introduces a new architecture that enhances cloud integration, supports popular handheld devices, permits one-time login with Microsoft Azure AD, and strengthens security. Dynamics 2015 R2 also simplifies reporting, incorporates new Workflows, expands the Web Client, and adds more than 100 improvements to various applications. Progent's team of Microsoft-certified consultants offer the broad knowledge and hands-on experience to resolve the many technical and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will optimize the business value of your investment in this powerful product.
Top Microsoft Certified Specialist UNIX, Windows
UNIX, Windows Consulting
Progent's UNIX family support services provide small companies and developers assistance with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-based networks. Progent offers your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you a convenient one-stop source to show you how to build and manage a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by combining Windows with major variants of UNIX including Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Network Security Audit WatchGuard Firebox T55 Firewall
24/7 WatchGuard Firebox M470 Firewall Technical Support Services
Progent provides consulting expertise for WatchGuard Firewall security appliances including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard professionals can show you how to select, deploy, and manage a WatchGuard Firewall product that fits your network security requirements and budget. Progent can help you to maintain outdated WatchGuard firewall appliances or upgrade smoothly to modern WatchGuard firewall solutions.
Online Troubleshooting Windows and macOS coexistence
Apple Mac with Windows integration Online Consulting
Progent's service specialists in Apple OS X and Windows technology can show you how to combine Apple Macintosh and Windows computers into cohesive environments with full sharing and workgroup functionality. Allowing productive cooperation among a variety of servers and workstations powered by Mac OS and Windows calls for extensive knowledge of and experience with Apple Macintosh and Windows products. Progent's experience in Microsoft and Macintosh service makes it possible to provide expert support to businesses that depend on these platforms to maintain their strategic edge. Progent's consultants can also assist your business to interface Apple's iPhones and iPads with your Windows network.
Wi-Fi RF Coverage Maps Network Engineer
Remote Wireless Site Survey Network Engineer
Progent’s Wireless Site Survey assists you to design and install a wireless LAN optimized for your environment, providing you a WLAN that has the coverage, speed, load-handling capability, Quality of Service, security, and roaming capability your company needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more comprehensive onsite service.
Network Engineer Microsoft Office
Microsoft Office 2000 Integration Consulting
Progent’s IT outsourcing services for small businesses include planning Server 2003, .NET, and Microsoft BackOffice systems, managing migrations Windows XP, Windows Server 2003, Active Directory, and Exchange 2003 Server, Help Desk Call Center, remote and in-person repair, fixing chronic integration issues, and producing a company-wide security plan. Progent can show you how to maximize network availability and performance with fault-tolerant configuration, resilient network topology, and proactive server monitoring. Progent also provides project management help for large-scale migrations and can assist with needs assessment, resource inventory, BOM development, sourcing qualification, purchasing coordination, and professional documentation. Progent’s computer outsourcing help also includes training for office productivity packages such as Microsoft Office.
Open Now Computer Engineer Windows Server 2019 Clusters Sets
Onsite Technical Support Windows Server 2019 Storage Replica
Progent's Microsoft-certified Windows Server 2019 consultants can assist your company to design and implement an efficient migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid model. Windows Server 2019 offers significant improvements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid local/cloud integration, availability, and container support.
Windows Server 2012 R2 Live Migration Troubleshooting
Microsoft Certified Expert Windows Server 2012 R2 Data Deduplication Computer Consulting
Progent's Microsoft-certified consultants can assist you to assess the benefits of Windows Server 2012 R2 for your organization, create pilot environments and rollout strategies, optimize your network infrastructure for local, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management, team, create a corporate-wide security plan, automate network administration, help with creating applications, and generate and validate a disaster recovery/business continuity plan.
ASA Firewalls with Firepower IT Consultant
Cisco Firesight Specialists
Cisco's Firepower NGFWs Firewalls deliver a significant performance improvement compared to Cisco's popular ASA 5500-X firewalls and offer unified control of modern security features such as application visibility and control (AVC), next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can help you to plan and execute a smooth upgrade to Cisco Firepower firewalls from Cisco's from ASA 5500-X, ASA 5500, or PIX appliances and show you how to enhance Firepower firewalls with Cisco's cloud-based services to create and centrally manage IT environments that span local offices, data centers, private clouds and public clouds.
Virtualization Consulting Services
Consultant Virtual Server Technology
Server growth puts pressure on IT budgets and management resources. Server reduction through a virtual architecture promises lower TCO of hardware and faster ROI, more leveraged use of physical computers, simplified operations, increased network uptime, and easier management. Common usage scenarios for virtual machines are resource consolidation, low-cost platforms for mission-critical legacy applications running on outdated operating systems, and affordable quarantine of program development or pilot testing environments from on-line systems.
SharePoint 2013 Newsfeeds Technical Consultant
Online Technical Support SharePoint 2013 Workflow Manager
Progent has been delivering SharePoint support since the first SharePoint product was published more than a decade ago, and Progent has the scope of technical know-how to assist organizations of any size to design and carry out a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from a different collaboration environment; decide whether an in-house, online or hybrid configuration is most sensible for your company; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent can provide full project management support or can help in individual tasks related to your SharePoint 2013 migration.
Cisco ASA 5500-X Firewall Network Consultants
ASA and PIX Firewalls Troubleshooting
Progent’s Cisco-Premier network experts provide professional PIX Firewall support services covering architecture, implementation and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector threat protection, and safe access services. Extending from small, easy-to-install desktop devices for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of security, speed and reliability for information environments of all sizes. PIX firewalls are based on a hardened, specially designed platform, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and connectivity services, including advanced application-aware firewall services, Voice over IP and digital media security, site-to-site and remote-access IPsec VPN connectivity, intelligent networking services, and extensive administrative solutions. Progent’s Cisco experts can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
24x7 Specialists Altaro VM Backup and Hyper-V
Altaro VM Backup and vSphere Specialists
Altaro VM Backup software provides small businesses a dependable and affordable solution for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud environments and also enables low-cost cloud backup to Microsoft Azure Block Blob storage. Top features include state-of-the-art inline deduplication to cut backup storage needs, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective, advanced encryption, granular restore options for specific files and emails, support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for handling large-scale environments, and support for Microsoft VSS technology to back up online VMs with zero downtime. Progent is a certified Altaro partner and can provide a wide array of consulting services to assist you to design, deploy, optimize and troubleshoot a backup/restore solution powered by Altaro VM Backup.
Microsoft Office SharePoint Server 2019 Remote Troubleshooting
Windows SharePoint Services Online Support
Progent’s Microsoft-certified experts can provide companies of any size consulting, technical support, and development services for SharePoint Server and SharePoint Online. SharePoint is an enterprise solution that uses web-based technology for intelligently connecting people, groups and data. SharePoint Server provides a central location for your workers or customers to connect to, manage, share and interact with useful data, files, and applications and to communicate with one another. SharePoint enables faster and more intelligent decisions, more effective access across teams and more streamlined business practices. Windows SharePoint Services join workers, clients, teams and major tasks with the knowledge they’ve developed in a way that makes data easy to find, download and re-use. Progent's SharePoint consultants can help you to support your existing SharePoint ecosystem or upgrade to the latest version of SharePoint Server or to SharePoint Online.
NetApp MetroCluster Disaster Recovery Consulting
NetApp MetroCluster Disk Pools Consulting
NetApp MetroCluster is a high-availability and disaster recovery platform that uses array-based storage clustering along with replication to deliver fast, zero data loss disaster recovery between datacenters that are up to 185 miles (300km) apart from each other. Progent's team of veteran IT experts can assist your business to design, configure, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your functional requirements and budget. Progent can make sure you follow best practices for installing your MetroCluster solution by providing guidance with procedures like assigning shelf IDs, determining plexes layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your storage clusters, and verifying your DR system to prove compliance with industry standards and regulatory requirements.
Microsoft Small Business Server Consultant Services
Small Business Server 2008 Support Outsourcing
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the foundation for a feature-rich but easy-to-manage information. The technical demands of the Microsoft .NET products included with Microsoft Small Business Server requires a computer support expert with real-world background planning and building cohesive, end-to-end business technology environments. Progent's Microsoft Small Business Server consultants have an average of more than a decade of experience supporting business systems based on Microsoft products. This background ensures you results in deploying, administering, and maintaining IT solutions that include the Microsoft Small Business Server suite of servers and applications.
