Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Organizations in Roseville
ProgentProgentís consulting services for network service organizations in Roseville California enables you to provide your customers Progent's consulting and Help Desk Call Center support under your company's brand as a transparent extension of your regular IT services team. These services can ease the way for you to add to your revenue, fill out your service portfolio, satisfy your clients, and increase your bottom line.

Progent's team of network infrastructure experts, desktop support technicians, network administrators, and data security professionals have worked as seamless adjuncts to the IT staffs of some of the worldís largest IT support firms. Progentís range of technical knowledge enables you to add to the scope of your IT support practice, and Progentís close integration with your support team lets you promote and protect your company's brand.

Progent is an IT support firm with two decades of background providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any private IT services company in the world. Progent has delivered remote IT support and advanced consulting to clients in every state in the U.S. (Check out testimonials from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms features seamless resale to your customers of world-class services. Progent bills you directly and performs under your direction to provide your customers support services under your branding. In addition, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an efficient IT Call Center. But enterprise-grade ticketing systems are not just expensive to acquire and staff, but a hassle to configure and manage. Smaller IT service firms seldom have the necessary resources. Progent's Help Desk and ticketing program offers IT service firms an affordable way to keep their custom branding while providing their clients responsive desktop support services built around a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Firms
Progent's Call Center and ticketing solution for IT support companies leverages Progent's sizable investments in highly scalable ticketing technology, an online desktop services staff, and a group of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Service Desk and ticketing services enable your IT service firm to increase your physical and virtual support workload, the diversity of technologies your firm can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing program for IT support companies include:

  • Progent's online desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is offered at additional cost.
  • Optional on-premises service in major metros is available across the US at additional cost.
  • You keep full control of your customers and invoicing.
  • Your customers submit requests using your own branded web portal, an 800 number, or by directing an email to your designated mailbox.
  • Each customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more information on Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a sole source for practically all technical guidance and troubleshooting your customers may require. You can grow your team and strategic IT skills at your own pace without being forced to decline new business owing to a lack of in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent works as a seamless extension of your internal IT service team, under your direction, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent uses an advanced documentation platform to ensure that all services performed are fully documented. This allows you to shift account assignments to in-house consultants when you have sufficient staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and affordably accept more jobs outside your core areas of expertise and serve additional territories without the risks involved with expanding your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum network service firm by offering more services to more customers using your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier support in a wide array of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Rapid Escalation: Thanks to a large roster of high-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Happy customers keep coming back. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise from your competitors.
  • Remote Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Help Desk support to high-level consulting. Effective online support cuts costs while delivering quick results.
  • Top Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants hold advanced certifications including CISSP-ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Roseville, California Companies
Progent's nationwide roster of certified engineers can provide Roseville, California organizations a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Consulting Support for Network Service Organizations in Roseville, California
To learn additional information about Progent's consulting support for network service organizations in Roseville, California, call 1-800-993-9400 or refer to Contact Progent.