Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Roseville
ProgentProgentís consulting support for network service firms in Roseville California allows your company to offer your customers Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your regular network support team. This can put you on the fast track to add to your revenue, close gaps in your service offerings, create happy clients, and increase your bottom line.

Progentís nationwide roster of network infrastructure engineers, PC support technicians, network administrators, and data security consultants have worked as seamless expansions to the support groups of some of the worldís largest IT support businesses. Progentís breadth and depth of technical knowledge enables you to widen the capabilities of your IT service practice, and Progentís transparency helps you strengthen and preserve your branding.

Progent is a network support company with two decades of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for customers who need 24x7 technical support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of an effective Help Desk. But full-featured ticketing systems are not only costly to license and staff, but also challenging to configure and maintain. Small or niche IT service organizations do not have the required resources. Progent's Call Center and ticketing program offers IT support firms an affordable way to retain their custom branding while providing their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to increase your physical and virtual support volume, the range of technologies your firm can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Call Center and ticketing solution for IT service organizations include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour service level agreement to commence work during standard work hours.
  • Normal support times are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in major metro areas is available throughout the US at extra cost.
  • You have full control of your customers and invoicing.
  • Your customers submit incident reports through your own branded web portal, a toll-free phone number, or by directing a request to your assigned mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a sole source for practically all technical expertise your customers may require. You can grow your team and strategic in-house competencies at your own pace without being forced to say no to opportunities owing to a gap in expertise or a shortage of bandwidth.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your in-house IT service group, responding to your direction, and bills your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Reporting: Progent utilizes an enterprise-class service documentation system to make sure all IT services performed are thoroughly described. This makes it easy for support group to transfer account assignments to in-house personnel when you have sufficient people and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your Service Practice: You can easily and affordably accept additional opportunities outside your main areas of excellence and open additional territories without exposure to the risks involved with increasing your head count too quickly.
  • Strengthen Your Name: You can improve your mind share as a full-spectrum network service firm by delivering more solutions to more customers using your own brand.
  • Flesh Out Your Services Catalog: Progent can provide top-tier support in a broad array of IT disciplines and can be a dependable resource for growing your IT service operations.
  • Fast Problem Escalation: With a large roster of high-level IT experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Clients Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek help outside the fold.
  • Remote Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk support to advanced consulting. Efficient online service saves money and produces fast results.
  • Major Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Roseville, California Companies
Progent's veteran roster of certified consultants can deliver Roseville, California companies a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Roseville, California
To learn additional information about Progent's consulting program for IT service firms in Roseville, California, call 1-800-993-9400 or refer to Contact Progent.