Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Roseville
Progent’s consulting support for network service firms in Roseville California allows your company to offer your customers Progent's consulting and Help Desk Call Center support with your own branding as a transparent supplement to your regular network support team. This can put you on the fast track to add to your revenue, close gaps in your service offerings, create happy clients, and increase your bottom line.
Progent’s nationwide roster of network infrastructure engineers, PC support technicians, network administrators, and data security consultants have worked as seamless expansions to the support groups of some of the world’s largest IT support businesses. Progent’s breadth and depth of technical knowledge enables you to widen the capabilities of your IT service practice, and Progent’s transparency helps you strengthen and preserve your branding.
Progent is a network support company with two decades of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (See testimonials from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's reseller program for network service firms offers seamless resale to your clients of professional IT services. Progent bills your firm exclusively and works under your instructions to deliver your clients consulting and support services under your brand. Also, Progent offers a low-cost Off-hours Support Service for customers who need 24x7 technical support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing is the heart of an effective Help Desk. But full-featured ticketing systems are not only costly to license and staff, but also challenging to configure and maintain. Small or niche IT service organizations do not have the required resources. Progent's Call Center and ticketing program offers IT support firms an affordable way to retain their custom branding while providing their clients world-class desktop support built around an advanced ticketing system and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing technology, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to increase your physical and virtual support volume, the range of technologies your firm can take on, the number of {geographies you can serve, and your overall availability.
Important features of Progent's Call Center and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service organizations allows you to act as a sole source for practically all technical expertise your customers may require. You can grow your team and strategic in-house competencies at your own pace without being forced to say no to opportunities owing to a gap in expertise or a shortage of bandwidth.
Important features of Progent's Reseller Program for Network Service Firms include:
Progent's Practice Areas for Roseville, California Companies
Progent's veteran roster of certified consultants can deliver Roseville, California companies a broad range of online consulting and debugging expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
Find Out More Details About Progent's Reseller Program for Network Service Firms in Roseville, California To learn additional information about Progent's consulting program for IT service firms in Roseville, California, call 1-800-993-9400 or refer to Contact Progent.