Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in San Rafael
ProgentProgentís consulting services for network service firms in San Rafael California allows your company to offer your customers Progent's consulting and Help Desk Call Center support with your company's own branding as a seamless supplement to your regular network services team. These services can ease the way for you to add to your revenue, fill out your service catalog, satisfy your customers, and increase your profits.

Progent's team of network infrastructure engineers, PC integration and troubleshooting specialists, IT administrators, and data security consultants have acted as seamless extensions to the IT groups of some of the worldís largest IT support businesses. Progentís range of technical knowledge enables you to add to the scope of your IT support practice, and Progentís transparency lets you promote and preserve your branding.

Progent is an IT consulting firm with two decades of experience providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network experts of any independent computer support company in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Using Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations features transparent resale to your customers of world-class IT services. Progent invoices you directly and works under your direction to provide your clients support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for clients who require 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing is fundamental to an effective service desk. But full-featured ticketing systems are not only costly to license and staff, but also difficult to set up and maintain. Small or niche IT service providers do not have the required budget or personnel. Progent's Service Desk and ticketing program offers IT service organizations an affordable way to retain their own branding while delivering their customers world-class desktop support services backed by a best-of-breed ticketing system and supplemented by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Program for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support companies leverages Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing program enable your IT service firm to increase your support volume, the range of technologies your business can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service team provides Level 1 end user help with 1-hour SLA to begin work during normal work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at extra cost.
  • Optional on-premises support in major metro areas is offered throughout the US at extra cost.
  • You retain complete control of your clients and billing.
  • Your clients enter requests using your branded web portal, a toll-free number, or by sending an email to your designated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see additional details on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service providers allows your support team to become a sole source for practically all IT guidance and troubleshooting your customers may require. You can build your staff and core IT skills at your own pace without having to turn down opportunities owing to a lack of in-house expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your in-house support team, under your coordination, and bills you rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Detailed Service Documentation: Progent uses an advanced documentation platform to ensure that all IT services performed are fully described. This enables your IT support organization to transfer service responsibilities to in-house personnel when you have enough staff and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and safely take on more jobs outside your core areas of expertise and open additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a full-spectrum network support firm by delivering more services to more customers using your own brand.
  • Add to Your Services Portfolio: Progent offers world-class support in a wide range of IT disciplines and can be a reliable resource for expanding your IT support business.
  • Fast Escalation: With a sizable team of high-level IT experts available, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Professionals: For two decades, Progent has delivered online network support ranging from Call Center support to advanced consulting. Effective online service cuts costs while delivering fast results.
  • Top Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants have earned top certifications including CISSP, CISM, and CRISC. Learn more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for San Rafael, California Companies
Progent's seasoned team of certified engineers can deliver San Rafael, California businesses a broad array of online consulting and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Reseller Program for IT Service Organizations in San Rafael, California
For more details about Progent's reseller program for network service firms in San Rafael, California, call 1-800-993-9400 or refer to Contact Progent.