Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Scottsdale
ProgentProgentís consulting support for IT service organizations in Scottsdale Arizona enables you to provide your customers Progent's consulting expertise and Help Desk Call Center support under your brand as a transparent supplement to your in-house IT support group. These services can ease the way for you to grow your revenue, close gaps in your service catalog, create happy clients, and improve your profits.

Progent's roster of network experts, desktop support technicians, IT admins, and cybersecurity consultants have worked as seamless adjuncts to the IT groups of some of the worldís largest IT support firms. Progentís range of technical knowledge enables you to broaden the scope of your IT support business, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is an IT support firm with 20 years of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco-certified CCIE network experts of any private IT services firm in the world. Progent has provided online IT assistance and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations offers transparent resale to your customers of professional services. Progent invoices your firm directly and works under your direction to deliver your clients support services under your brand. Also, Progent has an affordable Off-hours Support Service for customers who require 24x7 support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing is the enabling technology behind a successful Help Desk. But full-featured ticketing systems are not only costly to license and staff, but also challenging to configure and maintain. Smaller IT support providers do not have the required financial or human resources. Progent's Help Desk and ticketing program gives IT support organizations an economical way to keep their own branding while delivering their clients responsive desktop support services built around an advanced ticketing system and supplemented by rapid escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The features available with Progent's Call Center and ticketing solution enable your IT service firm to expand your support volume, the diversity of technical issues your firm can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's remote desktop support group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during normal business hours.
  • Standard service hours are from 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional onsite service in larger metro areas is offered across the US at extra cost.
  • You have full control of your clients and billing.
  • Your customers enter service requests via your own branded Internet portal, an 800 number, or by directing an email to your specified email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more information on Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for IT service firms allows you to become a sole source for virtually all IT guidance and troubleshooting your clients may need. You can build your staff and strategic in-house competencies steadily without being forced to turn down opportunities due to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house IT service group, responding to your direction, and invoices you instead of your client.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Service Reporting: Progent uses an enterprise-class reporting system to ensure that all services performed are thoroughly described. This enables support group to shift account responsibilities to in-house personnel when you have enough people and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and safely accept additional jobs outside your main areas of excellence and open new geographies without exposure to the risks involved with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum IT support provider by offering more solutions to more clients using your own brand.
  • Flesh Out Your Services Catalog: Progent offers top-tier support in a wide range of IT disciplines and can be a reliable reservoir of skills for growing your IT service business.
  • Fast Escalation: With a large team of high-level technology experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest problems get resolved fast.
  • Make Your Customers Happy: Satisfied clients are loyal. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
  • Remote Technical Support Experts: For 20 years, Progent has delivered online IT support from Help Desk services to high-level consulting. Effective online service saves money while delivering fast solutions.
  • Top Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's security and compliance experts hold top certifications including CISSP, CISM, and GIAC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Scottsdale, Arizona Companies
Progent's nationwide roster of certified consultants can provide Scottsdale, Arizona organizations a broad array of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Consulting Support for Network Service Providers in Scottsdale, Arizona
To learn more details about Progent's reseller support for network service organizations in Scottsdale, Arizona, call 1-800-993-9400 or see Contact Progent.