Progent's Consulting, Help Desk, and Ticketing for IT Service Providers in Scottsdale
ProgentProgentís consulting services for network service organizations in Scottsdale Arizona enables you to provide your customers Progent's consulting and Help Desk support with your company's brand as a transparent supplement to your regular network support group. These services can ease the way for you to add to your revenue, expand your service offerings, create happy clients, and improve your profits.

Progent's roster of network infrastructure experts, PC support technicians, IT admins, and cybersecurity professionals have worked as seamless expansions to the IT groups of some of the worldís largest IT service businesses. Progentís breadth and depth of technical knowledge enables you to broaden the scope of your IT service practice, and Progentís close integration with your support team lets you strengthen and preserve your branding.

Progent is an IT support firm with two decades of experience providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent computer services firm in the world. Progent has provided online technical assistance and advanced consulting to customers in every state in the U.S. (Refer to recommendations from Progent's customers.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service providers offers seamless resale to your customers of world-class services. Progent bills you exclusively and works under your instructions to deliver your customers support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing systems are fundamental to an effective Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but difficult to set up and maintain. Smaller IT support companies seldom have the required financial or human resources. Progent's Help Desk and ticketing solution gives IT support firms an economical way to keep their custom branding while providing their customers responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for Network Service Providers
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing technology, a remote desktop services team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support volume, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service firms include:

  • Progent's online desktop service group delivers Level 1 end user assistance with 1-hour service level agreement to commence work during standard business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in major metros is available throughout the US at extra cost.
  • You retain complete control of your clients and billing.
  • Your clients enter requests through your own branded Internet portal, an 800 phone number, or by sending an email to your dedicated email address.
  • Each customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details on Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service providers allows your support team to act as a sole point of contact for virtually all technical guidance and troubleshooting your customers may need. You can grow your staff and strategic IT skills steadily without being forced to turn down new business owing to a lack of expertise or a shortage of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your in-house support team, responding to your coordination, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Documentation: Progent uses an enterprise-class service reporting system to ensure that all services delivered are fully documented. This allows your IT support organization to transfer account assignments to in-house consultants once you have enough people and appropriate technical skills.
Top benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and efficiently take on additional jobs beyond your core areas of expertise and serve new territories without the risks involved with expanding your full-time staff too rapidly.
  • Strengthen Your Name: You can solidify your mind share as a full-spectrum IT support provider by offering more solutions to more clients under your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a wide array of technologies and can act as a dependable resource for growing your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable roster of senior consultants available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled fast.
  • Keep Your Clients Happy: Satisfied clients keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to seek help from other support firms.
  • Remote Support Experts: For 20 years, Progent has provided remote IT support ranging from Call Center support to advanced consulting. Efficient online service cuts costs while delivering quick results.
  • Major Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Scottsdale, Arizona Businesses
Progent's nationwide roster of certified consultants can deliver Scottsdale, Arizona companies a wide range of remote consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for network service firms include:

Learn More About Progent's Consulting Program for Network Service Providers in Scottsdale, Arizona
To learn additional information about Progent's consulting program for network service organizations in Scottsdale, Arizona, call 1-800-993-9400 or refer to Contact Progent.