Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Springfield
ProgentProgentís consulting services for IT service firms in Springfield Illinois allows your company to offer your customers Progent's consulting expertise and Help Desk Call Center support with your own branding as a seamless augmentation of your regular IT support team. This can put you on the fast track to add to your revenue, flesh out your service offerings, create happy clients, and improve your bottom line.

Progentís nationwide team of network infrastructure engineers, desktop integration and troubleshooting technicians, IT admins, and cybersecurity consultants have acted as transparent adjuncts to the IT staffs of some of the country's biggest IT service firms. Progentís range of technical knowledge enables you to broaden the capabilities of your IT service practice, and Progentís transparency helps you strengthen and protect your company's brand.

Progent is a network support company with 20 years of experience providing remote expertise to small and middle-size organizations. Progent is a Microsoft Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's clients.)

Using Progent's Support Services Under Your Branding
Progent's reseller program for network service firms offers seamless resale to your clients of professional services. Progent bills you directly and works under your direction to provide your customers consulting and support services under your brand. In addition, Progent offers an affordable Extended Hours Support Service for customers who require access to 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Firms
Ticketing is fundamental to an effective Help Desk. But modern ticketing systems are not only expensive to acquire and staff, but also challenging to set up and maintain. Smaller IT support firms rarely have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service organizations a practical way to retain their own branding while delivering their clients world-class desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support firms takes advantage of Progent's investments in highly scalable ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing platform exclusively or Progent can set up communications with your existing ticketing system. The features available with Progent's Service Desk and ticketing solution allow you to expand your physical and virtual support volume, the range of technical issues your firm can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing program for IT service organizations include:

  • Progent's online desktop service staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite service in larger metros is available throughout the US at additional cost.
  • You have full control of your clients and billing.
  • Your customers enter requests via your own branded web portal, an 800 phone number, or by sending an email to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information about Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Providers
Progent's consulting for IT service providers allows your support team to act as a single point of contact for virtually all IT expertise your clients may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to turn down new business owing to a lack of expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a transparent extension of your internal support team, responding to your coordination, and invoices your firm rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in costs.
  • Extensive Service Reporting: Progent utilizes an enterprise-class documentation platform to make sure all IT services performed are thoroughly described. This makes it easy for support group to transfer service assignments to internal personnel once you have sufficient staff and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and safely accept additional opportunities outside your core areas of excellence and open new territories without the risks associated with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your mind share as a comprehensive IT service firm by delivering more services to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide range of technologies and can act as a reliable resource for expanding your IT support business.
  • Rapid Escalation: With a sizable roster of senior technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Keep Your Customers Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote IT support from Help Desk services to high-level consulting. Effective online service saves money while delivering fast solutions.
  • Top Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP, CISA, and CRISC. Find out more about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Areas of Expertise for Springfield, Illinois Organizations
Progent's veteran team of certified consultants can deliver Springfield, Illinois organizations a broad array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service providers include:

Find Out More About Progent's Reseller Program for IT Service Firms in Springfield, Illinois
To learn more information about Progent's consulting support for network service firms in Springfield, Illinois, call 1-800-993-9400 or visit Contact Progent.