Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Providers in Springfield
ProgentProgentís consulting services for network service firms in Springfield Illinois enables you to offer your clients Progent's consulting and Help Desk support with your brand as a transparent extension of your regular network support team. This can put you on the fast track to grow your revenue, fill out your service catalog, satisfy your clients, and improve your bottom line.

Progent's team of network engineers, desktop support specialists, IT admins, and data security professionals have worked as transparent extensions to the support groups of some of the country's largest IT service businesses. Progentís range of technical knowledge allows you to broaden the scope of your IT service business, and Progentís transparency helps you promote and protect your branding.

Progent is a network support firm with 20 years of experience providing online expertise to small and middle-size businesses. Progent is a Microsoft Partner and has one of the largest teams of Cisco-certified CCIE network infrastructure experts of any independent IT services firm in the world. Progent has delivered online technical assistance and consulting to customers in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's reseller program for IT service firms features transparent resale to your clients of world-class IT services. Progent bills your firm directly and works under your instructions to provide your clients support services under your branding. Also, Progent has an affordable Off-hours Support Program for customers who require access to 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are fundamental to an effective service desk. But full-featured ticketing systems are not only expensive to license and staff, but also a hassle to set up and manage. Small or niche IT service organizations seldom have the necessary financial or human resources. Progent's Help Desk and ticketing program offers IT support firms an economical way to keep their company branding while providing their customers responsive desktop support built around an advanced ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Organizations
Progent's Service Desk and ticketing program for IT service firms leverages Progent's investments in advanced ticketing software, a remote desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The features available with Progent's Call Center and ticketing program allow your IT service firm to expand your physical and virtual support volume, the diversity of technologies your company can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop support team provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard business hours.
  • Normal service times are 5am to 7pm PST, five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in major metros is available across the country at additional cost.
  • You keep complete control of your clients and invoicing.
  • Your customers submit requests through your own branded web portal, an 800 number, or by directing a message to your designated mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Call Center and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for network service organizations allows your support team to become a sole point of contact for practically all technical expertise your customers may require. You can grow your staff and core IT skills at your own pace without being forced to turn down opportunities due to a gap in expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a transparent extension of your internal IT service group, under your management, and bills you instead of your customer.
  • Granular Billing: Progent bills by the minute to minimize costs.
  • Extensive Reporting: Progent utilizes an enterprise-class documentation system to ensure that all IT services performed are fully described. This makes it easy for your IT support organization to shift account responsibilities to internal personnel once you have sufficient people and appropriate technical skills.
Major benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Practice: You can easily and safely accept more jobs outside your main fields of excellence and serve additional geographies without assuming the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support provider by offering more services to more clients under your own company name.
  • Add to Your Services Catalog: Progent offers world-class expertise in a wide array of technologies and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a sizable team of senior consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled promptly.
  • Keep Your Clients Happy: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
  • Remote Technical Support Experts: For two decades, Progent has provided online network support ranging from Help Desk support to high-level consulting. Effective online service cuts costs and produces quick solutions.
  • Top Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP, CISA, and GIAC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Springfield, Illinois Organizations
Progent's veteran team of certified engineers can provide Springfield, Illinois organizations a broad array of remote technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for network service providers include:

Learn More About Progent's Reseller Program for Network Service Providers in Springfield, Illinois
For additional details about Progent's reseller program for IT service organizations in Springfield, Illinois, call 1-800-993-9400 or see Contact Progent.