Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Wilmington
ProgentProgentís consulting services for network service organizations in Wilmington Delaware enables your company to offer your clients Progent's consulting and Help Desk support under your company's brand as a seamless extension of your regular network support group. This can help you grow your revenue, close gaps in your service catalog, create happy clients, and improve your bottom line.

Progent's team of network experts, desktop integration and troubleshooting technicians, network administrators, and data security consultants have acted as seamless supplements to the support staffs of some of the worldís largest IT support firms. Progentís breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support practice, and Progentís transparency helps you strengthen and preserve your branding.

Progent is an IT consulting firm with two decades of experience delivering remote expertise to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided remote technical assistance and advanced consulting to clients in every state in the U.S. (Refer to recommendations from Progent's clients.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for network service providers offers transparent resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your instructions to deliver your customers support services under your brand. In addition, Progent offers a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing systems are the heart of an efficient IT Call Center. But modern ticketing platforms are not only costly to license and staff, but difficult to set up and maintain. Smaller IT service firms rarely have the necessary budget or personnel. Progent's Help Desk and ticketing solution offers IT service organizations an economical way to keep their company branding while delivering their customers world-class desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can set up communications with your current ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the range of technologies your company can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop support staff delivers Level 1 end user support with 1-hour service level agreement (SLA) to begin work during standard business hours.
  • Normal service times are from 5am to 7pm PST, five days per week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in larger metro areas is offered across the country at extra cost.
  • You keep complete control of your clients and billing.
  • Your customers enter requests using your own branded web portal, an 800 number, or by directing an email to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more information on Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for IT service organizations allows you to act as a single point of contact for practically all technical expertise your customers may need. You can grow your team and core in-house competencies at your own pace without being forced to say no to opportunities owing to a lack of expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service team, under your coordination, and bills your firm rather than your customer.
  • Granular Billing: Progent bills by the minute to minimize expenses.
  • Detailed Reporting: Progent utilizes an enterprise-class service reporting platform to ensure that all services delivered are thoroughly described. This enables support group to transfer account assignments to in-house consultants when you have sufficient people and appropriate skill sets.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Grow Your IT Support Business: You can quickly and safely take on additional jobs beyond your main areas of excellence and serve new territories without assuming the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Name: You can improve your mind share as a comprehensive network service provider by offering more services to more customers using your own brand.
  • Add to Your Services Catalog: Progent can provide world-class expertise in a wide array of technologies and can be a reliable resource for expanding your IT support business.
  • Rapid Escalation: With a sizable team of senior technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Clients Satisfied: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has provided online IT support from Call Center services to advanced consulting. Efficient remote support cuts costs and produces quick solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity consultants hold top certifications including ISSAP, CISM, and CRISC. Learn more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Wilmington, Delaware Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Wilmington, Delaware organizations a broad range of online technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Support for IT Service Providers in Wilmington, Delaware
For additional information about Progent's consulting program for IT service firms in Wilmington, Delaware, call 1-800-993-9400 or visit Contact Progent.