Wilmington Consultants for Computer Support Organizations
Short-Term Support Staff Augmentation
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Wilmington
Progent’s consulting support for network service firms in Wilmington Delaware allows your company to provide your clients Progent's consulting expertise and Help Desk support under your brand as a seamless supplement to your in-house IT support group. These services can ease the way for you to grow your revenue, flesh out your service offerings, create happy customers, and increase your profits.
Progent's roster of network engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have worked as transparent supplements to the support groups of some of the world’s biggest IT service businesses. Progent’s breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent’s transparency lets you strengthen and preserve your branding.
Progent is an IT support firm with two decades of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided remote IT support and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)
Reselling Progent's Services With Your Branding
Progent's consulting program for network service providers features seamless resale to your customers of world-class IT services. Progent invoices you exclusively and performs under your instructions to provide your clients support services under your branding. Also, Progent has an affordable Off-hours Support Service for customers who need 24x7 technical support.
Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but also challenging to configure and manage. Smaller IT support providers rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their custom branding while providing their customers responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to expand your support workload, the diversity of technologies your firm can take on, the number of {geographies you can serve, and your hours of availability.
Important features of Progent's Help Desk and ticketing program for IT service firms include:
- Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Standard service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is available at extra cost.
- Optional on-premises service in larger metro areas is offered throughout the US at additional cost.
- You have full control of your customers and billing.
- Your clients submit requests using your branded web portal, an 800 phone number, or by sending an email to your dedicated email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and modified online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without being forced to turn down new business owing to a gap in expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, under your management, and bills you instead of your client.
- By-the-Minute Billing: Progent bills by the minute to minimize costs.
- Detailed Documentation: Progent utilizes an advanced service reporting system to ensure that all services performed are thoroughly documented. This makes it easy for your IT support organization to transfer service responsibilities to in-house consultants when you have sufficient people and appropriate technical skills.
- Safely Expand Your Service Practice: You can quickly and affordably accept additional opportunities beyond your main fields of excellence and open additional geographies without assuming the risks associated with increasing your full-time staff too rapidly.
- Strengthen Your Brand: You can improve your positioning as a comprehensive network support firm by offering more solutions to more clients using your own company name.
- Add to Your Services Catalog: Progent offers world-class expertise in a broad array of technologies and can be a reliable resource for expanding your IT support business.
- Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
- Keep Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
- Remote Technical Support Experts: For 20 years, Progent has delivered remote network support from Call Center support to advanced consulting. Efficient remote service saves money while delivering fast solutions.
- Major Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
Progent's Practice Areas for Wilmington, Delaware Organizations
Progent's nationwide roster of certified engineers can provide Wilmington, Delaware businesses a wide array of online consulting and debugging expertise. Practice areas covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 Consulting
- Microsoft Exchange 2016 Integration
- Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory Integration
- Microsoft 365 Integration
- Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud Platform
- Online Network Technical Support
- Telecommuter Integration
- Cisco Infrastructure
- Juniper Infrastructure
- Cisco Routers Troubleshooting
- Security and Compliance Expertise
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Help Desk Outsourcing
- Desktop Support Services
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager Automation
- Microsoft Access Programming
- Virtualization Automation
- Windows Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iOS Expertise
- BYOD Management
- Apple iPhone Integration
- Android Smartphone Integration
- Ransomware Defense
- Backup/Restore Consulting
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Integration
- Wi-Fi AP Setup
- WiFi Site Assessments
Learn More Details About Progent's Consulting Program for Network Service Providers in Wilmington, Delaware To learn more information about Progent's consulting support for IT service firms in Wilmington, Delaware, call 1-800-993-9400 or refer to Contact Progent.
An index of content::
Consulting UNIX
UNIX Engineer
Progent's Solaris family support services offer small businesses and developers support for managing and maintaining Solaris environments that run with Microsoft-powered technology. Progent offers your business access to Solaris experts, consulting professionals premier by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of experience provides you with an easy one-stop source to help you create and maintain a secure and reliable cross-platform network and communications infrastructure that supports Solaris and Microsoft interoperability by integrating Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux platforms such as RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.
Microsoft Proxy Server Support and Help
Microsoft Firewall Support Services
Progent's Microsoft-certified ISA Server consulting experts have extensive experience developing Microsoft ISA Server-based security installations for information systems with multiple offices, mobile workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants are available to help your company in designing and implementing an installation of ISA Server 2000 or ISA Server 2004 that meets your information security requirements without adversely restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Forefront Network Inspection System Consulting
Forefront TMG Consulting Services
Microsoft Forefront Threat Management Gateway 2010 builds on the proven security technologies of ISA Server 2006 and provides a centrally administered Internet gateway that acts as a single-server platform for a variety of security features including an application and network layer firewall, URL filtering, antimalware, intrusion protection, reputation services, VPN control, plus HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway 2010 provides advanced web security reporting features, allows custom reporting generated by SQL Server, works with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft consultants can help you to plan and carry out test and production implementations; interface Microsoft Forefront Threat Management Gateway with Windows 2008, Active Directory, Microsoft SQL Server, Exchange Server, and Microsoft SharePoint 2010; install Microsoft Forefront Threat Management Gateway to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing support and repair services. Progent can also assist your organization to upgrade economically to Forefront Threat Management Gateway from Microsoft ISA Server 2006 or 2004.
Microsoft BI Stack Programming Firms
Crystal Reports Coder
Progent can provide online and onsite consulting to assist you with any phase of business intelligence (BI) reporting from debugging or enhancing reports to designing and deploying an advanced BI solution. Progent's BI experts can assist you to maintain your existing reporting system, help you to upgrade reports and databases from a discontinued reporting product to a modern one, and provide custom remote mentoring to meet your individual needs. Progent’s management reporting professionals can provide expertise in all popular business intelligence reporting platforms including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Builder.
RV Series VPN Router Consultants
Cisco Routers IT Services
Cisco has designed an extensive product line of routers that includes routers built to deliver the protection, bandwidth, and reliability demanded by customers from small businesses to global enterprises. Cisco routers feature support for redundancy, transparent failover, and redundant power for improved reliability and system uptime. Progent can show you how to choose and integrate Cisco routers to establish a solid infrastructure for your IT system and to make it economical to grow as you add new users, open new offices, deploy new services, open your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers powered by the Cisco IOS platform, including Cisco's 800 family of small business routers, Cisco 2800 and 3800 ISR routers, Cisco 3900 and 4000 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, CRS Carrier Routing System for core Networks, plus older 3600 and 3700 Routers.
Cisco VoIP Phones and Jabber Consultants
24-7 7900 Series IP Phone Support and Help
Progent's Cisco CCIE-certified network infrastructure experts can provide high-level support for Cisco Unified Communications Manager (formerly CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and design UCS server high availability systems.
Dynamics GP Accounting Remote Technical Support
Microsoft GP/Great Plains Online Consulting
Dynamics GP/Great Plains allows you to expand and control your company better by delivering deep access to strategic information and a fast return on investment. Microsoft Dynamics GP/Great Plains confers important business benefits including its ability to extend the reach of your company, manage your accounting, computerize financial processes, standardize processes throughout your company, improve inventory control, increase order accuracy, expand sales and minimize turnaround time, and increase free cash flow. Progent can show you how to set up and maintain a reliable, secure server and network infrastructure to support Great Plains, and can offer expert Microsoft Dynamics GP/Great Plains support professionals to make sure you derive all the benefits of your Dynamics GP software.
Microsoft Exchange Server 2007 Technical Consultant
Professionals Exchange 2007 Server
Progent's Microsoft certified consultants can show you how to define and implement a smooth in-place Microsoft Exchange 2007 upgrade strategy that minimizes productivity disruption, simplifies long-term support requirements, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site migrations, Progent has the background to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2007 support, troubleshooting, and consulting offerings include expertise with the integration of outside vendor add-ons to Exchange Server 2007 and the creation of unified messaging solutions based on Microsoft Exchange 2007 Server.
ISSAP Certified Cybersecurity Architecture Professional
ISSAP Certified Security Architecture Technology Professional
Progent's ISSAP Certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of rigorous examination and extensive work with network security architecture. ISSAP security experts have in-depth understanding of access control systems and techniques, telecommunications and network infrastructure security, cryptography, requirements analysis, business continuity planning (BCP) and DRP, and physical security. Progent's ISSAP-premier security consultants can assist your business with all phases of architecture security.
Contract Programming Firm Microsoft Azure integration
Emergency Azure cloud migration Programming
Progent can help small companies to migrate all or part of their network infrastructure to the Microsoft Azure cloud. This can simplify IT administration and reduce hardware expense. Microsoft Azure includes a comprehensive library of cloud services and Progent can assist you to understand the advantages and restrictions of different cloud networking architectures you can use with Azure. Progent can help you administer cloud-based or hybrid cloud and on-premises applications and resources and ensure that you avoid the common mistakes small organizations make when moving to a public cloud. Progent can show you how to configure VMs on Azure Virtual Machines, utilize VHD storage with Azure Storage, handle authentication with Azure Active Directory, and build transparent backup mechanisms with Azure Backup. Progent can also help you to configure firewalls and VPN connections and also to manage Apple iOS devices and Android handhelds.
Wireless LAN Setup and Support
802.11ac Upgrade Consultant
Progent’s Wireless Consulting Services provide a fast, affordable option for companies of all sizes to deploy, manage and repair advanced wireless connectivity technology. For 802.11n and the latest 802.11ac Wi-Fi networks, Progent can show you how to plan and install hardware such as Cisco's Aironet and Meraki wireless access points and wireless network controllers. For wireless messaging and web-based applications, Progent can help with Apple IOS iPhones, Apple iPads, Google Android smartphones, and Windows phones and tablets.
Business Continuity Testing Consultancy
Capacity Planning Test Lab Consultant Services
Progent's Test and Training Lab at the QTS Internet Data Center can be used for piloting mission-critical applications, creating cost-effective migration procedures, evaluating and optimizing performance, planning or verifying disaster recovery strategies, mitigating compatibility issues, and building training systems for new products and technologies. For Progent customers without adequate internal resources to assemble proper test systems, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.
Consultant Services Microsoft Windows 10 SCCM
Windows 10 Compatibility Testing Small Business Server Support
Progent's Windows consultants can help businesses of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Windows. Online and on-premises assessment and migration support for Microsoft Windows 10 available from Progent's consultants include ROI estimates, project management, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile management, telecommuter access, security and compliance, automated provisioning and management, infrastructure optimization, wired/wireless convergence, disaster recovery planning, webinar training for network management staff and end users, and post-migration Call Center support services.
Microsoft Certified Expert New York Recovery Services
Tennessee Information Technology Outsourcing Group
Progent’s Technical Response Center provides nationwide remote support for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier support engineers offer telephone support and remote secure network connection to isolate and repair technical problems quickly and affordably. The breadth of technical expertise available from Progent's team of country-wide support engineers allows Progent to escalate even the most difficult network issues to qualified experts as required.
Mac Security Audits Professional
Security Auditor Apple Mac Directory Harvest Attack Defense
Progent's certified security consultants can help you safeguard your Mac network through expert services including running security tests, clean up after virus and denial of service attacks, configuring firewalls, integrating secure off-site and mobile connectivity, deploying automated programs for defense against viruses, spam, and directory harvest attacks, and creating a company-wide security plan adapted for the specific objectives of your business network.
Network Engineer Operations Manager Migration
SCOM 2012 Microsoft Azure Monitoring Computer Consultants
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, implementing, enhancing and fixing System Center Operations Manager environments and can provide organizations of any size advanced remote or onsite consulting services for SCOM 2012. Progent can assist you to design a topology for System Center 2012 Operations Manager servers that delivers the performance and availability needed to watch over your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed environment. Progent's SCOM consultants can also help you to install and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure and Microsoft and third-party applications and services. Also, Progent can deliver fast remote or onsite technical support to assist you to remediate serious issues uncovered by Microsoft SCOM 2012.
Microsoft Certified Partner Class Live Online Windows 10
Online Office Access Training Computer Tech
Progent provides customized remote training for popular desktop apps and operating systems including Microsoft Office Excel, Word, PowerPoint and Project plus Adobe Acrobat Writer, Photoshop, Crystal Reports, and Microsoft Windows 10. Remote training provides the advantages of conventional physical classroom seminars, such as instant communication between clients and trainers, but eliminates the costs of transportation and the challenge of trying to synchronize the availability of multiple workers. Available to single students or groups of any size, Progent's virtual instruction allows the trainer to conduct the seminar from an online facility and the clients can be dispersed across an office or across the the U.S. Live online instruction deploys proven learning tools like broadcast white boards, real-time questions, and shared applications. Classes can be brief and targeted to specific topics or longer in time and wider in scope.
Dynamics GP Specialists
24/7/365 Microsoft Financial Software Support and Integration
Progent can help you prepare and execute an efficient move to Microsoft Dynamics GP so that you retain your data, strengthen your protection, enhance your analytics, take complete advantage of Microsoft Office support, and reduce productivity disruption by creating and executing a smart migration strategy. Progent can also help train new Microsoft Dynamics GP/Great Plains users so you don't lose productivity. Progent can improve your financial reports and management analytics by providing Crystal Reports help, FRx programming, and Excel expertise. Progent's experience with Microsoft .NET technology, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce specialized line-of-business applications and eCommerce solutions that work transparently with Microsoft Dynamics GP/Great Plains.
Technology Professional Microsoft Exchange Server 2010 Migration
Exchange Server Migration Professional
Progent's Microsoft and Cisco-certified consulting experts can assist your organization to assess the value of Microsoft Exchange Server 2010 for your company and can assist your IT staff to plan and carry out an efficient migration to Microsoft Exchange 2010 from Microsoft Exchange Server 2003 or Microsoft Exchange 2007 that will provide quick payback by improving your workers' efficiency, lowering the expense of hardware and service, simplifying management, and integrating your key communications platforms.
SQL 2008 Information Technology Consulting
Microsoft SQL Server 2008 Network Consulting
SQL Server 2008 delivers indispensable, standardized tools to computer professionals and information workers, lessening the complexity of creating, integrating, managing, and accessing enterprise information and database programs in environments ranging from mobile devices to corporate information systems. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 call for a network consulting firm with real-world experience and broad knowledge in planning and building information-based, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft technology, assures you success in designing, configuring and supporting Microsoft SQL Server 2008 solutions that are well integrated with the Microsoft .NET platform.
SharePoint Server 2007 Professional
Windows SharePoint Services Consulting Services
Progent's Microsoft-certified consultants can help you rationalize the economic justification for deploying SharePoint Server 2007, consult with you on the most sensible version of SharePoint for your application, provide setup and integration expertise, help you to install Microsoft SQL Server as a back-end database manager, optimize your network integrity, integrate your off-the-shelf and custom application programs to operate with Microsoft SharePoint 2007, develop a comprehensive security plan that encompasses portal solutions, and provide troubleshooting and Help Desk support.
Microsoft Certified Expert Consulting Hourly Cost Server Migration Specialists
Urgent Designer Consultant Rates
Progent's pricing policy is to charge for remote service and in-person visits per minute. Consequently, you are invoiced just for received services. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and requires no retainer for support services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with big invoices for fast repairs so you will not be forced to permit less critical problems to fester.
Office 365 migration PowerShell Computer Consulting
Office 365 and iOS Remote Technical Support
Office 365 Exchange Online lets you use cloud-based virtual machines, mailboxes and other Exchange infrastructure to lower capital expense and management hassle. You can use Office 365 Exchange Online to run all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates both local and cloud-resident mailboxes. Progent's Microsoft-certified consultants can provide affordable online support to assist your organizations to assess the potential advantages of Exchange Online, design a solution that makes sense for your business needs and IT budget, carry out a non-disruptive migration from your current Exchange organization to one that includes Office 365 Exchange Online, train your management staff and end users, and provide ongoing consulting and technical support.
