Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Providers in Wilmington
ProgentProgentís consulting support for network service firms in Wilmington Delaware allows your company to provide your clients Progent's consulting expertise and Help Desk support under your brand as a seamless supplement to your in-house IT support group. These services can ease the way for you to grow your revenue, flesh out your service offerings, create happy customers, and increase your profits.

Progent's roster of network engineers, PC integration and troubleshooting technicians, IT administrators, and cybersecurity professionals have worked as transparent supplements to the support groups of some of the worldís biggest IT service businesses. Progentís breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progentís transparency lets you strengthen and preserve your branding.

Progent is an IT support firm with two decades of background providing online consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has provided remote IT support and consulting to clients in every state in the country. (Check out recommendations from Progent's clients.)

Reselling Progent's Services With Your Branding
Progent's consulting program for network service providers features seamless resale to your customers of world-class IT services. Progent invoices you exclusively and performs under your instructions to provide your clients support services under your branding. Also, Progent has an affordable Off-hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing for Network Service Organizations
Ticketing systems are fundamental to an efficient Help Desk. But modern ticketing platforms are not just costly to acquire and staff, but also challenging to configure and manage. Smaller IT support providers rarely have the necessary financial or human resources. Progent's Help Desk and ticketing program gives IT service organizations an affordable way to keep their custom branding while providing their customers responsive desktop support services backed by an advanced ticketing system and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing technology, an online desktop support team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution enable you to expand your support workload, the diversity of technologies your firm can take on, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's online desktop support team provides Level 1 end user assistance with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Standard service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in larger metro areas is offered throughout the US at additional cost.
  • You have full control of your customers and billing.
  • Your clients submit requests using your branded web portal, an 800 phone number, or by sending an email to your dedicated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more information on Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service firms allows you to act as a sole point of contact for practically all IT guidance and troubleshooting your clients may need. You can build your team and core in-house competencies steadily without being forced to turn down new business owing to a gap in expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your in-house IT service team, under your management, and bills you instead of your client.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Detailed Documentation: Progent utilizes an advanced service reporting system to ensure that all services performed are thoroughly documented. This makes it easy for your IT support organization to transfer service responsibilities to in-house consultants when you have sufficient people and appropriate technical skills.
Key advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can quickly and affordably accept additional opportunities beyond your main fields of excellence and open additional geographies without assuming the risks associated with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your positioning as a comprehensive network support firm by offering more solutions to more clients using your own company name.
  • Add to Your Services Catalog: Progent offers world-class expertise in a broad array of technologies and can be a reliable resource for expanding your IT support business.
  • Fast Escalation: With a sizable roster of top-level consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved fast.
  • Keep Your Clients Satisfied: Happy customers are loyal. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote network support from Call Center support to advanced consulting. Efficient remote service saves money while delivering fast solutions.
  • Major Certifications: Progentís IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's technology certifications.
To read or download a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Wilmington, Delaware Organizations
Progent's nationwide roster of certified engineers can provide Wilmington, Delaware businesses a wide array of online consulting and debugging expertise. Practice areas covered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Program for Network Service Providers in Wilmington, Delaware
To learn more information about Progent's consulting support for IT service firms in Wilmington, Delaware, call 1-800-993-9400 or refer to Contact Progent.