Wilmington Specialists for Network Support Companies
Seamless Short-Term Staff Help
Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Wilmington
Progent’s consulting support for IT service organizations in Wilmington Delaware allows you to offer your customers Progent's consulting and Help Desk support under your company's own branding as a seamless augmentation of your regular IT support team. This can ease the way for you to add to your revenue, close gaps in your service catalog, create happy clients, and improve your profits.
Progent’s nationwide team of network engineers, PC integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as transparent supplements to the IT staffs of some of the country's largest IT support firms. Progent’s breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is an IT consulting firm with 20 years of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your customers of world-class services. Progent bills your firm directly and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but also difficult to set up and manage. Small or niche IT service firms seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT service firms a practical way to keep their own branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing program enable you to increase your support workload, the range of technical issues your firm can handle, the locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service organizations include:
- Progent's online desktop service group provides Level 1 end user help with 1-hour service level agreement (SLA) to begin work during normal work hours.
- Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended hours support is offered at additional cost.
- Optional onsite service in major metros is offered throughout the country at extra cost.
- You retain complete control of your clients and invoicing.
- Your clients submit requests by means of your branded web portal, an 800 phone number, or by sending a message to your designated email address.
- Each end user request automatically becomes an open request in the ticket system.
- Service tickets can be monitored and updated online while they are active.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a sole source for practically all IT guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies steadily without being forced to decline new business due to a lack of in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Service Delivery: Progent works as a transparent supplement to your internal support team, responding to your direction, and invoices your firm rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Service Documentation: Progent utilizes an enterprise-class service reporting platform to ensure that all services delivered are fully described. This allows your IT support organization to shift service responsibilities to internal consultants when you have enough people and relevant technical skills.
- Safely Expand Your Service Practice: You can quickly and affordably accept additional opportunities beyond your main areas of expertise and open additional geographies without exposure to the risks involved with increasing your full-time staff too rapidly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum IT service firm by offering more services to more clients under your own company name.
- Flesh Out Your Services Catalog: Progent can provide world-class support in a wide range of IT disciplines and can be a dependable reservoir of skills for growing your IT service business.
- Fast Problem Escalation: With a large team of senior technology experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
- Keep Your Clients Happy: Satisfied clients are loyal. By joining with Progent, you can continue delivering solutions without ever requiring clients to look for expertise outside the fold.
- Remote Support Professionals: For two decades, Progent has provided online IT support ranging from Help Desk support to advanced consulting. Effective online service cuts costs while delivering quick solutions.
- Top Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned advanced certifications including CISSP, CISA, and GIAC. Find out more about Progent's technology certifications.
Progent's Practice Areas for Wilmington, Delaware Organizations
Progent's seasoned roster of certified consultants can deliver Wilmington, Delaware businesses a wide range of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service firms include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Development
- SQL Server Migration
- Active Directory Design
- Office/Microsoft 365 Configuration
- Dynamics GP Customization
- Azure, AWS, Google Cloud Platform
- Remote IT Support
- Work from Home Integration
- Cisco Network Infrastructure
- Juniper Networks Technology
- Cisco Routers Configuration
- Security and Compliance Consultants
- Business Continuity Planning
- Penetration Testing
- Firewall Integration
- Call Center Services
- Desktop Support
- Colo Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtualization Automation
- Hyper-V Planning
- VMware vSphere and vCenter Configuration
- Citrix XenApp and XenServer Configuration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- BYOD Management
- iPhone Integration
- Android Smartphone Support
- Ransomware Defense
- Backup/Recovery Solutions
- Cisco IP Voice Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Configuration
- WiFi Site Surveys
Learn More Details About Progent's Consulting Support for IT Service Firms in Wilmington, Delaware To learn additional information about Progent's consulting program for network service firms in Wilmington, Delaware, call 1-800-993-9400 or visit Contact Progent.
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SCVMM 2016 and Windows Server 2016 Technical Support Services
SCVMM 2016 Load Balancing Network Consulting
System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management products and is designed to offer a unified mechanism for configuring and managing virtualized datacenters across hybrid networks that can incorporate private clouds and Azure publics cloud services. Progent's SCVMM 2016 consulting experts can help organizations of any size with all facets of designing, deploying, and managing a SCVMM 2016 solution. Progent can review your virtualization topology, help you upgrade efficiently from older versions of VMM, develop processes for creating and deploying VMs and VM hosts, design fault-tolerant scale-out clusters, connect your datacenter infrastructure with public clouds, set up virtual switches, write and debug PowerShell scripts, and help you evaluate the strategic business benefits of the latest capabilities such as Storage Replica and Shielded VMs. Progent's certified virtualization professionals can provide advanced Windows Hyper-V consulting and VMware ESXi expertise.
Professionals Hyper-V 2016 Containers
Consulting Services Windows Hyper-V 2016 Hybrid Cloud
Windows Hyper-V 2016 utilizes core technologies initially developed for and refined on Azure, one of the world's biggest public clouds. This significantly enhances the suitability of the Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consultants can assist you to assess the advantages of Hyper-V 2016 for your business, configure pilot environments to verify the ability of Hyper-V 2016 to support your critical workloads, plan an efficient network architecture for a cloud-centric or hybrid deployment, create and carry out a smooth migration strategy, educate your IT management and technical support staff, and deliver as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 investment gives you the highest possible business value.
802.11ac Wi-Fi Network Network Engineer
802.11ac Wi-Fi Network IT Consulting
Progent can show you how to design, configure, manage, and repair a viable Wi-Fi network architecture, select appropriate products, and integrate wireless access points, bridges, radio antennas, wireless controllers, and various wireless accessories. Progent can also show you how to create a complete wireless network security strategy that is well integrated with the security plan for your overall business network.
Office PowerPoint for Mac Train
Mac Office Word Training
Progent offers onsite education customized for people who want to broaden their understanding of the macOS and OS X operating system, Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar classes for macOS and Mac OS X applications.
64-bit Computing Technology Professional
64-bit Processing Consulting Services
Progent's Microsoft-certified engineers can help you design, document, carry out, manage, and troubleshoot a network-wide move to 64-bit server and client OS software and applications. Progent can help you test your 64-bit infrastructure to make sure it supports all of the important 32-bit programs which you intend to retain as well as the latest 64-bit editions of applications you plan to run.
Dynamics GP 2015 Data Extraction Technology Professional
Microsoft Certified Programming Dynamics GP 2015 Dexterity
Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that enhances cloud readiness, works with popular handheld devices, permits one-time login with Microsoft Azure Active Directory, and tightens security. Dynamics 2015 R2 also streamlines reporting, incorporates new Workflows, extends the Web Client, and adds more than 100 improvements to various applications. Progent's Microsoft-certified consultants offer the broad knowledge and experience to resolve the critical technical and business challenges involved with deploying and managing Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will maximize the return on your investment in this mission-critical product.
Internet Data Center Technical Support Services
Colocation Center Configuration
Colocation sites make it possible for companies to share world-class facilities for housing network hardware that runs vital applications and services. Progent's Microsoft and Cisco certified consultants can help your business with all facets of your colocation program such as choosing and moving to a colocation site, designing system architecture, specifying required equipment, on-site and remote maintenance, establishing offsite system management, and education your IT personnel.
Catalyst Switch IOS-XR Support and Setup
Catalyst Switching Network Consulting
Progent's Cisco-certified CCIE networking consultants can help organization to set up, manage, update, tune and debug Cisco Catalyst switches. Progent can also assist your business to enhance the security and compliance of Catalyst switches and migrate efficiently from outdated switches to current devices.
Juniper Junos os Protect
Juniper Junos BGT Security Auditor
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
NetApp MetroCluster Switchover Technology Professional
NetApp Disaster Recovery Consultant Services
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines array-based storage clustering along with replication to deliver fast, zero data loss disaster recovery (DR) between sites that are up to 185 miles away from one another. Progent's team of veteran network consultants can help your business to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster deployment that meets your technical needs and budget. Progent can ensure you follow best practices for configuring your MetroCluster environment by delivering help with procedures like assigning disk pools and shelf IDs, determining aggregate layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network between your storage clusters, and testing your DR solution to verify adherence with information assurance standards and regulatory requirements.
Specialist Private Clouds for Small Businesses
Small Business Private Clouds Professionals
Progent’s private cloud hosting service allows small and midsize businesses to run mission-critical applications such as SQL and Exchange from a secure Tier III data center facility on fault-tolerant equipment with geographically separate data backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Data Protection Manager for backup and restoration. You can take advantage of Progent’s private cloud hosting service to avoid large capital costs for the acquisition, upkeep, and operation of network hardware and facilities while achieving the highest levels of system availability and security.
Award Winning Hosting for Virtual Servers Specialist
Hosting for Virtual Servers Engineer
Progent’s private cloud hosting enables small and midsize businesses to run key applications such as Microsoft SQL and Exchange from a hardened Tier III data center facility on fully redundant equipment with offsite backup. Progent uses Microsoft's Hyper-V platform for server virtualization and Microsoft Data Protection Manager for backup replication and restoration. You can use Progent’s private cloud to avoid large capital costs for the acquisition, upkeep, and operation of network hardware and data center facilities while benefiting the highest levels of system reliability and security.
24-7 Wireless Integration Example Application
Largest School Wireless Case Study
Progent delivered a wireless integration solution that enabled a school to increase productivity and eliminate the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami high-speed wireless bridge. The low-cost building-to-building Proxim wireless bridge is intended for interfacing remote sites as far as 2.5 miles apart and can reach even greater ranges. This wireless solution offered better bandwidth and dependability than simply amplifying the 802.11b network, and since it utilizes the 5.8Ghz spectrum it offered protection against outside interference.
Cisco Fault Tolerant Internet Connections On-site Technical Support
Fault Tolerant Internet Connections Online Technical Support
Progent's Cisco-authorized IT professionals can show you how to build an affordable, high availability Internet configuration architecture that can achieve 24x7 Internet connectivity through a wide range of fault tolerant Internet network products and services including high availability BGP, automatic fail-over, and multiple ISPs. Progent offers Cisco Certified Internetwork Expert professionals to show you how to apply the latest technology for fault tolerant Internet connections to build an economical, completely redundant Internet interface with automatic failover and other capabilities to deliver non-stop Internet availability.
Windows Server 2012R2 Data Deduplication Specialists
Online Help Windows Server 2012 R2 Virtual Fibre Channel
Progent's certified professionals can help you to assess the benefits of Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, tune your infrastructure for on-premises, multi-location, private or public cloud-based, and partial-cloud environments, educate your IT management staff, create a corporate-wide security strategy, automate network administration, help with application development, and generate and validate a disaster recovery/business continuity plan.
Biggest System Center 2016 Hybrid Cloud Integration Network Consultant
System Center 2016 Troubleshooting Remote Troubleshooting
Progent's Microsoft-certified consulting experts have over 10 years of experience designing, deploying, optimizing and troubleshooting System Center Operations Manager environments and offer organizations of all sizes advanced online or onsite consulting services for Microsoft SCOM 2012. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and availability needed to monitor your IT resources efficiently, whether your datacenters are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to install and set up Microsoft SCOM 2012 management packs based on leading practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to help you to remediate serious problems uncovered by Microsoft SCOM 2012.
Windows 2008 R2 Network Consulting
Windows Server 2008 R2 Remote Consulting
Microsoft Windows Server 2008 represents an important step forward in making information networks more secure and fault tolerant, simpler to virtualize and manage, faster, and able to offer an improved platform for web hosting and development. Progent can help your business get the most from the enhancements built into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, tech support, education, staffing, network monitoring, and security expertise.
Engineer Dynamics GP Modifier
24/7 Engineers Dynamics GP Visual Studio
Progent's seasoned application designers and programmers can help your company to create enhancements to Microsoft Dynamics GP/Great Plains that address the unique requirement of your business while retaining the benefits of seamless Windows integration and connectivity. Progent can also offer expertise with a variety of software development tools that can be used to create user-interface and data integrations with Microsoft Dynamics GP/Great Plains. These tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Extender, eConnect, Web Services for Dynamics GP, Integration Manager and ODBC.
Information Risk Evaluation Engineers
Computer Security Assessment Consultancy
Progent has created special security service bundles intended to deliver larger corporations an objective and comprehensive network security evaluation from a group of certified security engineers. All Progent's network security assessment bundles feature a collection of services including automated scans from within and from beyond the company security perimeter, expert interpretation of scan results by accredited security engineers, creation of a report explaining the results, plus an interactive high-level executive summary and a detailed live review for internal network managers.
System Center Configuration Manager Server Administration
Manage Desktop and Mobile Device Management
Progent's Microsoft-certified consultants can assist your company to streamline desktop change and update deployment by providing expertise with administration solutions that include System Center Configuration Manager, SMS 2003, and WSUS.
Biggest macOS Configuration Engineers
OS X Technical Support Consulting
Progent offers national online phone support and consulting services for businesses who operate macOS and OS X networks or whose information systems include a combination of Apple Mac and Microsoft Windows products. Progent's engineers can provide macOS and OS X users a variety of services including desktop assistance, upgrading to the current version of macOS from earlier editions of macOS or OS X, plus expertise with Mac applications. Progent's specialists in Apple technology can also assist your business with iPhone and iPad synchronization and troubleshooting, or moving to iCloud services. Online network consulting offers optimum leverage for your information technology budget by protecting client efficiency and shortening the time billed for computer analysis and repair. Advanced remote access tools and skilled technicians and consultants combine to enable Progent to solve the majority of network issues without squandering time and money by traveling to your site. In most of situations your network problems can be dealt with by telephone or through a mix of phone help and remote connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISA certified security professionals to help with the most difficult system problems.
Urgent SharePoint Server Onsite Technical Support
Award Winning Windows SharePoint Services Online Support
Progent’s Microsoft-certified consultants offer organizations of any size consulting, technical support, and application development services for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise platform that utilizes web technology for efficiently connecting people, groups and data. SharePoint Server provides a central spot for your workers or clients to connect to, organize, distribute and interact with useful data, files, and applications and to communicate with other people. Microsoft SharePoint enables quicker and better decisions, more efficient access across groups and more streamlined business practices. Windows SharePoint Services join workers, customers, teams and projects with the data they’ve developed in a way that makes data convenient to locate, retrieve and apply. Progent's SharePoint experts can help you to maintain your current SharePoint solution or migrate to the latest release of SharePoint Server or to SharePoint Online.
Urgent IT Consulting Wi-Fi VoIP phone integration
Biggest Support and Integration wireless IP phones and Aironet APs
Progent's Cisco Wi-Fi VoIP phone configuration consultants can provide remote and on-premises assistance to help your organization create and maintain a Cisco wireless IP phone solution by providing services that range from debugging the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.
CISSP Certified Cybersecurity Specialists
Technology Professional CISSP Certified Cybersecurity Auditor
Progent's CISSP-certified cybersecurity consultants can help businesses of any size with any facet of IT security. Progent can create cost-effective cybersecurity solutions that protect a small business against advanced malware attacks or Progent can plan, configure, and manage a comprehensive security environment for hybrid networks that accommodate onsite, remote, and mobile clients sharing IT resources spread over multiple physical sites and various clouds.
Exchange Server 2000 Technical Consultant
Consulting Services Exchange 2000 Server Upgrade
Progent is among the most qualified network support firms for creating email and messaging solutions based on Exchange 2000 Server. Progent specializes in helping small companies derive all the advantages of Exchange Server 2000 for common scenarios such as upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Microsoft Exchange 2000 administration.
IT Outsourcing Best Practices Article
Small Business IT Outsourcing White Paper
Progent’s IT outsourcing packages offer economical network consulting for medium-size businesses. Whether it involves designing system architecture, creating an in-house Help Desk or using an outside one, rolling out a new e-mail system, monitoring your system, or building a web-based business solution, outsourcing your network technical services can reduce costs and minimize uncertainties, permitting network support budgets to grow in a more moderate and manageable fashion than is feasible by assembling a large, knowledgeable internal IT staff. Progent’s Outsourcing White Paper and flyers tell you how Progent can enable you to build a secure and robust system foundation for your critical Windows-powered applications such as Windows 2008, Microsoft Exchange Server 2007, and SQL Server 2008.
24 Hour Professional Ubiquiti XG switch
Ubiquiti XG switch Professional
Ubiquiti's UniFi line of Wi-Fi network devices includes indoor and outdoor Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. UniFi appliances installed across multiple venues with any number of APs can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and simplifies deployment, discovery, administration, tuning, debugging, monitoring, and analytics. Progent can provide the expertise of veteran wireless consultants who can help your organization to assess the benefits of UniFi technology for your environment and assist you to plan, deploy, manage, and troubleshoot your UniFi ecosystem.
ProSight Email Guard AES Encryption Consulting
ProSight Email Spoofing Protection Technology Professional
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.
2500 Wireless Controller Online Troubleshooting
5500 Wireless Controller Consulting Services
Progent's Wi-Fi consultants can assist your business to deploy Cisco wireless LAN controllers to manage wireless LANs of all sizes. Progent can assist you to maintain and troubleshoot your existing Cisco-based Wi-Fi solution or carry out a smooth migration to Cisco's modern wireless controller solutions.
Microsoft SQL Server IT Consultant
24/7 MS SQL Server Development Companies
Progent's certified SQL Server application programmers and DBAs offer remote consulting to help businesses of any size to build, administer, and troubleshoot applications based on the Microsoft SQL Server platform and .NET architecture. Progent's SQL Server experts can provide support for any element of the application life cycle in solutions that range from small business or departmental databases to VLDB applications and data warehousing.
Outsourcing Windows Server 2019 Hybrid Solutions
Microsoft Certified Windows Server 2019 Windows Defender ATP Network Consultant
Progent's Windows Server 2019 disaster recovery/business continuity preparedness consultants can help your organization to design a disaster recovery system based on Microsoft's advanced Failover Clustering tools including Cluster Sets, Storage Replica, Storage Spaces Direct, Virtual Machine Load Balancing, and Cloud Witness.
