Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Wilmington
Progent’s consulting support for IT service organizations in Wilmington Delaware allows you to offer your customers Progent's consulting and Help Desk support under your company's own branding as a seamless augmentation of your regular IT support team. This can ease the way for you to add to your revenue, close gaps in your service catalog, create happy clients, and improve your profits.
Progent’s nationwide team of network engineers, PC integration and troubleshooting technicians, network admins, and cybersecurity consultants have worked as transparent supplements to the IT staffs of some of the country's largest IT support firms. Progent’s breadth and depth of technical knowledge allows you to broaden the capabilities of your IT support practice, and Progent’s transparency lets you strengthen and protect your company's brand.
Progent is an IT consulting firm with 20 years of background providing online expertise to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Providing Progent's Services Under Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your customers of world-class services. Progent bills your firm directly and performs under your instructions to deliver your customers consulting and support services under your branding. Also, Progent offers an affordable Extended Hours Support Program for clients who require access to 24x7 support.
Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing systems are the heart of an effective IT Call Center. But modern ticketing systems are not just expensive to acquire and staff, but also difficult to set up and manage. Small or niche IT service firms seldom have the required financial or human resources. Progent's Call Center and ticketing solution gives IT service firms a practical way to keep their own branding while delivering their customers responsive desktop support services built around a best-of-breed ticketing platform and reinforced by fast escalation to subject matter experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Providers
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing technology, a remote desktop support team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features available with Progent's Call Center and ticketing program enable you to increase your support workload, the range of technical issues your firm can handle, the locations you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing solution for IT service organizations include:
Progent's Consulting Expertise for IT Service Providers
Progent's consulting expertise for network service organizations allows your support team to act as a sole source for practically all IT guidance and troubleshooting your clients may need. You can grow your team and core in-house competencies steadily without being forced to decline new business due to a lack of in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Practice Areas for Wilmington, Delaware Organizations
Progent's seasoned roster of certified consultants can deliver Wilmington, Delaware businesses a wide range of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for network service firms include:
Learn More Details About Progent's Consulting Support for IT Service Firms in Wilmington, Delaware To learn additional information about Progent's consulting program for network service firms in Wilmington, Delaware, call 1-800-993-9400 or visit Contact Progent.