Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Dayton
ProgentProgentís consulting services for network service organizations in Dayton Ohio allows your company to offer your customers Progent's consulting and Help Desk support using your brand as a seamless extension of your in-house IT support group. This can help you grow your client base, flesh out your service offerings, create happy customers, and improve your bottom line.

Progent's team of network infrastructure engineers, desktop support technicians, network administrators, and cybersecurity professionals have worked as transparent adjuncts to the support groups of some of the worldís largest IT service firms. Progentís range of expertise allows you to add to the scope of your IT support practice, and Progentís close integration with your support team helps you promote and protect your branding.

Progent is an IT support company with 20 years of background delivering online consulting services to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services firm in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for network service organizations offers transparent resale to your clients of world-class services. Progent bills you exclusively and works under your instructions to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing Services for IT Service Organizations
Ticketing is the heart of an efficient service desk. But modern ticketing systems are not only expensive to license and staff, but difficult to set up and manage. Smaller IT support companies seldom have the required financial or human resources. Progent's Call Center and ticketing solution offers IT service firms an affordable way to keep their own branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT support firms takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your existing ticketing system. The standard and optional features available with Progent's Service Desk and ticketing program allow you to expand your support volume, the range of technical issues your company can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop service team delivers Level 1 end user assistance with 1-hour SLA to commence work during standard work hours.
  • Standard support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in larger metro areas is available across the country at additional cost.
  • You keep complete control of your customers and billing.
  • Your customers enter incident reports through your branded Internet portal, an 800 number, or by directing a request to your designated email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Service Desk and ticketing outsourcing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service firms allows you to become a sole point of contact for practically all IT expertise your customers may need. You can build your team and strategic IT skills at your own pace without being forced to turn down opportunities due to a gap in expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent supplement to your in-house support team, under your management, and bills you rather than your customer.
  • By-the-Minute Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an advanced service reporting system to make sure all services delivered are thoroughly described. This allows your IT support organization to shift service assignments to in-house personnel when you have enough people and relevant technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can quickly and efficiently accept more opportunities outside your core areas of expertise and serve new territories without exposure to the risks involved with increasing your full-time staff too quickly.
  • Re-enforce Your Name: You can solidify your mind share as a comprehensive network support firm by offering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a wide array of IT disciplines and can be a reliable reservoir of skills for expanding your IT service operations.
  • Rapid Problem Escalation: Thanks to a large team of senior technology experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Make Your Customers Satisfied: Happy customers stick. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek help from other support firms.
  • Remote Support Professionals: For 20 years, Progent has provided online network support ranging from Call Center services to advanced consulting. Effective online support saves money while delivering fast results.
  • Major Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISA, and CRISC. Find out more about Progent's technology certifications.
For a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Dayton, Ohio Organizations
Progent's nationwide team of certified consultants can provide Dayton, Ohio businesses a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service organizations include:

Find Out More Details About Progent's Consulting Support for IT Service Organizations in Dayton, Ohio
For additional details about Progent's reseller program for network service firms in Dayton, Ohio, call 1-800-993-9400 or visit Contact Progent.