Fort Wayne Consulting Experts for IT Support Firms
Transparent Short-Term IT Support Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Fort Wayne
Progent’s consulting services for IT service organizations in Fort Wayne Indiana enables your company to provide your customers Progent's consulting expertise and Help Desk support using your brand as a transparent augmentation of your in-house IT services group. This can put you on the fast track to grow your revenue, expand your service offerings, create happy customers, and improve your profits.
Progent’s nationwide team of network infrastructure experts, desktop support technicians, IT admins, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the country's largest IT service firms. Progent’s range of technical knowledge enables you to widen the scope of your IT service practice, and Progent’s close integration with your support team helps you strengthen and protect your branding.
Progent is an IT consulting firm with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)
Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and performs under your direction to deliver your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 support.
Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the heart of an efficient IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but also challenging to set up and manage. Smaller IT support providers do not have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to keep their company branding while providing their customers responsive desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technologies your firm can take on, the number of {geographies you can service, and your overall availability.
Important features of Progent's Call Center and ticketing program for IT support firms include:
- Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
- Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at additional cost.
- Optional onsite service in major metro areas is offered throughout the US at extra cost.
- You retain complete control of your clients and invoicing.
- Your clients enter service requests through your custom branded Internet portal, an 800 number, or by directing a request to your assigned email address.
- Every client request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies steadily without being forced to decline opportunities owing to a lack of in-house expertise or the absence of personnel.
Key aspects of Progent's Reseller Program for IT Service Providers include:
- Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, responding to your coordination, and bills you rather than your customer.
- Granular Billing: Progent charges by the minute to reign in expenses.
- Detailed Service Documentation: Progent utilizes an advanced service reporting system to ensure that all services performed are fully documented. This enables you to transfer account responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.
- Safely Expand Your IT Support Business: You can quickly and safely accept more jobs outside your core areas of excellence and serve additional geographies without exposure to the risks associated with expanding your head count too rapidly.
- Re-enforce Your Name: You can improve your mind share as a full-spectrum network support firm by delivering more services to more clients using your own company name.
- Add to Your Services Portfolio: Progent can provide world-class expertise in a broad range of technologies and can act as a reliable resource for expanding your IT service operations.
- Fast Escalation: With a large roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
- Keep Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
- Online Technical Support Experts: For 20 years, Progent has delivered online network support from Help Desk services to high-level consulting. Efficient online support cuts costs and produces fast results.
- Advanced Industry Certifications: Progent’s engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Fort Wayne, Indiana Businesses
Progent's veteran roster of certified engineers can deliver Fort Wayne, Indiana organizations a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Windows Server 2019 Integration
- Windows Server 2016 Migration
- Windows 10 Support
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory Design
- Office/Microsoft 365 Configuration
- Microsoft Dynamics GP Consulting
- Microsoft Azure, AWS, Google Cloud
- Remote IT Troubleshooting
- Work from Home Support
- Cisco Network
- Juniper Expertise
- Cisco Routers Experts
- Cybersecurity Expertise
- Business Continuity Planning
- Penetration Testing
- Firewall Configuration
- Help Desk Call Center Services
- Desktop Support Services
- Colocation Center Support
- Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Expertise
- Virtual Server Management
- Windows Hyper-V Planning
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Support
- BYOD Management
- iPhone Integration
- Android Smartphone Management
- Ransomware Defense and Recovery
- Backup/Recovery Expertise
- Cisco VoIP Technology and Video Conferencing
- Microsoft Skype for Business and Microsoft Teams
- Wi-Fi AP Setup
- WiFi Site Assessments
Learn More About Progent's Consulting Program for IT Service Organizations in Fort Wayne, Indiana To learn more details about Progent's reseller support for IT service organizations in Fort Wayne, Indiana, call 1-800-993-9400 or see Contact Progent.
An index of content::
Solaris Online Support Outsourcing Services
Linux Online Consultancy
Progent offers national online help and consulting services for companies who run Sun Solaris environments or whose IT systems include a combination of Solaris and Microsoft Windows technology. Remote IT help provides optimum return for your IT dollar by preserving user efficiency and shortening the hours charged for network repair services. Advanced remote support utilities and skilled service specialists and consultants combine to enable Progent to handle most network problems without wasting time and expense by going to your location. In the vast majority of situations your network problems can be remediated over the phone or via a combination of phone support and online network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISSP and ISSAP premier security specialists to assist with the most difficult network issues.
Windows and UNIX Consulting
Solaris with Windows Engineers
If your company is developing UNIX-based applications in an environment that includes Microsoft Windows-based processors, PCs, and office productivity products, Progent can provide comprehensive information technology outsourcing that allows you to focus on your field of high-value expertise while avoiding the constant distraction of maintaining your company information system. By using smart network monitoring and by delivering remote and in-person support when your company needs it, Progent offers an affordable alternative for supporting an IT network that features high reliability, protection, and performance. Progent's developer support offerings include full-service information technology outsourcing, virtual server infrastructure, online and in-person support and repair, network monitoring services, and Contact Center services.
Firepower Management Center Network Consultant
Cisco ASA Configuration Consultant
Progent's Cisco-certified CCIE network experts can help your company to manage your legacy PIX 500 or ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, integrate, optimize, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Exchange 2016 Upgrade Planning Onsite Technical Support
Microsoft Exchange 2016 Upgrade Computer Consultants
Progent can help you in any and all phases of your migration to Exchange Server 2016 such as designing HA architecture for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V design; specifying mass storage requirements for your VMs, databases and logs; setting up HLB for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).
Antispam Information Technology Consulting
Antispam Installation support
E-Mail Guard is Progent's affordable antispam and antivirus managed service that gives small businesses world-class protection from spam, viruses, directory harvesting, and other varieties of e-mail-based attacks on computer networks. E-Mail Guard is powered by Postini's perimeter management technology, a full library of web-based anti-spam and virus protection services that defuse email assaults before they can penetrate the company firewall. Perimeter Manager also allows administrators track and manage their e-mail systems, irrespective of server vendor, hardware technology, or geographic location.
Consultant Services Linux with Windows
Windows, Linux, UNIX, Solaris On-site Support
If your business network combines Linux-based products platforms with Microsoft Windows, Progent can show you how to incorporate your computers into a unified environment that allows all your operating systems to coexist for easy management, seamless dataflow, high availability, enhanced throughput, and tight security. Progent's UNIX/Linux and Microsoft Windows integration assistance services include network architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and management, remote network support and troubleshooting, in-person technical support, and Contact Center outsourcing.
Exchange Hosting Consultant
Hosting for Exchange Professionals
Progent's MS Exchange Hosting Support Services offer a world-class data center with backed-up power and environmental control systems, round-the-clock site security and IT support center, plus failover access to tier-1 Internet service companies. Hosted Microsoft Exchange servers are set up as virtualized machines for service continuity, smooth expandability, and rapid recovery. Progent's services feature complete incorporation with your network, connectivity with handheld communication devices, continual monitoring of efficiency and security, spam and virus protection, patch and service pack management, Contact Center services, daily backup, and full messaging management services.
Online Troubleshooting Microsoft SBS 2011
After Hours Microsoft SBS 2003 Network Consulting
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that provides the foundation for a feature-rich but easy-to-manage IT network. The inter-connectivity demands of the Microsoft .NET functions included with Microsoft Small Business Server calls for an IT consultant with hands-on expertise and extensive knowledge in planning and building cohesive and comprehensive business technology systems. Progent's Microsoft-certified consultants have broad backgrounds with the technologies built into SBS 2011 and Microsoft SBS 2008. This experience ensures you success in installing, administering, and servicing IT environments based on the SBS suite of servers and applications.
Development Group ERP
Applications Support QuickBooks Pro
Besides providing access to Microsoft Dynamics GP (Great Plains) specialists, Progent can provide experts in Dynamics AX, Dynamics NAV (Navision), Microsoft Dynamics SL, Microsoft Dynamics Retail Management System, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent can provide software development, troubleshooting, management help, migration assistance, and 1-on-1 or group online training classes customized to meet your specific requirements. Progent's consultants also can show you how to build and maintain a protected, robust server and communications infrastructure to support your ERP, MRP and accounting solutions.
24x7 IT Services SharePoint Portal Server
SharePoint IT Consultant
Progent’s Microsoft-certified experts can provide businesses of all sizes consulting, troubleshooting, and development expertise for Microsoft SharePoint Server and SharePoint Online. Microsoft SharePoint is an advanced collaboration platform that utilizes web technology for intelligently connecting people, groups and information. SharePoint Server provides a central location for your employees or clients to access, manage, share and manipulate relevant information, documents, and applications and to communicate with other people. SharePoint allows quicker and more intelligent decisions, more efficient access across groups and more streamlined business practices. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the knowledge they’ve created in a way that makes data easy to find, retrieve and apply. Progent's certified SharePoint consultants can help you to support your current SharePoint environment or upgrade to the latest release of SharePoint Server or to SharePoint Online.
Microsoft Certified System Center 2016 and SSRS Reporting Troubleshooting
System Center 2016 and VMware Integration Network Consultants
Progent has over a decade of background configuring, maintaining and troubleshooting the key components that make up System Center and can assist your organization to plan, configure, maintain, and fix your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent's consultants can help you to upgrade to the current edition of System Center from an older one or from another IT management solution to provide the advantages of enterprise-class deployment, centralized management, security and compliance, plus datacenter and critical application performance monitoring.
Microsoft Desktop Outsourcing Technical Support
24-Hour Microsoft and Mac Desktop Small Business IT Outsourcing Firm
Progent offers a broad range of affordable support services to help your business to install, integrate, troubleshoot, and administer desktop PCs and laptops powered by Microsoft Windows, macOS and OS X, or various editions of Linux. Progent can provide on-premises or online assistance for individual machines or notebooks or help you to design and implement a company-wide migration to new or updated OS platforms and applications. Progent can also provide consultants and technical workers to help you to plan for and complete an office relocation or consolidation designed to cause the least possible disruption of your productivity.
Microsoft System Center OpsMgr 2012 R2 Support and Integration
Computer Consultant SCOM 2012 R2
Progent's Microsoft-certified consulting experts have over a decade of background designing, implementing, optimizing and fixing SCOM solutions and can provide companies of any size expert online or on-premises consulting services for SCOM 2012. Progent can assist you to design an architecture for SCOM 2012 servers that provides the responsiveness and availability required to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a hybrid solution. Progent's SCOM consultants can also help you to import and customize Microsoft SCOM 2012 management packs based on best practices for tracking network infrastructure and both Microsoft and 3rd-party applications and services. In addition, Progent can deliver fast remote or onsite technical support to assist you to remediate serious problems detected by Microsoft SCOM 2012.
Technical Consultant Work at Home Security
Offsite Employees Cybersecurity Integration Services
Progent can assist small and medium-size organizations to implement endpoint security protection systems and provide response services required for a remote workforce.
Windows Server 2019 Kubernetes Containers Computer Consulting
Windows Server 2019 Cybersecurity Support
Progent's Microsoft-certified Windows Server 2019 experts can assist your company to plan and carry out a cost-effective migration to Windows Server 2019 using your current deployment architecture or a cloud-based or hybrid deployment model. Windows Server 2019 delivers major enhancements in scale, performance, ease of management, Hyper-V virtualization, cybersecurity, hybrid on-prem plus cloud deployments, resilience, and container support.
Online Consulting Suse Linux
Linux Technology Consulting
Progent's Linux support services offer small and mid-size companies and software developers support for managing and maintaining Linux computers that coexist with Microsoft-powered technology. Progent offers your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISA and CISSP certification. This broad range of expertise offers you a convenient single source to help you build and manage a secure and robust cross-platform connectivity and communications infrastructure that supports Linux and Microsoft interoperability by combining MS Windows with major Linux derivatives including RedHat Linux, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandrake/Mandriva, Debian-GNU, and Slackware.
Urgent MSF Server Installation
Deploying Phase: Implementation Technology Consulting
When conducting IT tasks for enterprise customers, Progent follows a phased approach driven by defined milestones so as to achieve budgetary, scheduling and engineering goals while reducing productivity disruption. Progent's Enterprise Services Methodology utilizes accepted project management procedures derived from the best practices described by the Microsoft MSF methodology which specifies requirements definition, design recommendations, pilots, design adjustments, and expert deployment. All phases are recorded to provide a comprehensive description of technical services delivered and to assist in downstream system support.
Amazon AWS enterprise hybrid cloud solutions Development Group
MS Certified Amazon EC2 mobility Programming Company
Progent can provide cost-effective online support to assist businesses to integrate Amazon AWS cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, pilot testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security strategies.
Online Support Services Windows Server 2008 R2
Emergency Windows Server 2008 R2 Integration Services
Windows Server 2008 represents an important step forward in making information systems more protected and fault tolerant, easier to virtualize and manage, faster, and able to provide a better platform for web publishing. Progent can assist your business get the most from the improvements built into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, technical support, training, staffing, monitoring, and security expertise.
Microsoft Office 2000 Small Business IT Outsourcing Group
Microsoft Office System Computer Service
Progent’s computer outsourcing support offerings for small companies include planning Windows XP, Microsoft .NET Server, and Microsoft BackOffice environments, coordinating migrations XP, Windows Server 2003, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, online and on-site troubleshooting, resolving stubborn integration problems, and creating a comprehensive security strategy. Progent can help you enhance network reliability and throughput via zero-downtime technologies, redundant network architecture, and proactive server monitoring. Progent also offers special project assistance for large-scale migrations and can assist with needs definition, product inventory, BOM development, vendor qualification, purchasing coordination, and professional documentation. Progent’s IT outsourcing help also features training for office productivity products such as Microsoft Office.
Wireless LAN Consultants
Consultant Services Wi-Fi
Progent can show you how to design, configure, manage, and repair an efficient Wireless network architecture, select sensible components, and configure wireless access points, bridges, antennas, wireless controllers, and various wireless products. Progent can also help you create a complete 802.11ac wireless system security strategy that is well aligned with the security plan for your overall business network.
Virtual Server Technology Consulting
Server Consolidation Professional
Server proliferation wreaks havoc on network budgets and management resources. Server reduction via a virtual architecture promises lower total cost of ownership of servers and faster ROI, more efficient use of physical computers, streamlined operations, increased system availability, and easier manageability. Typical usage scenarios for virtual machines include hardware consolidation, economical platforms for mission-critical legacy applications running on obsolete operating systems, and affordable quarantine of program development or evaluation environments from on-line systems.
Mozy Consulting Services
Apple Mac Backup Engineer
Progent offers economical remote support from IT engineers skilled in a broad range of utilities and technologies that deliver solutions for protecting Windows, Mac, and Linux/UNIX servers and desktops as well as laptops and handhelds. Progent offers consulting support for leading data protection platforms including Acronis, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery, and FLARs. Progent can help your company to design, enhance, or maintain backup/restore solutions for a variety of environments including on-premises, edge to datacenter, cloud-based, or hybrid.
Call Desk Sharing Support and Setup
24/7/365 Online Technical Support Shared Service Desk
Progent provides several basic types of Contact Center services including Microsoft and Cisco Help Desk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk staff of authorized Microsoft and Cisco professionals offers your clients easy access to a reliable technical group with extensive experience providing phone support and remote access troubleshooting for networks based on Microsoft products. Progent's concentration is on giving the support Help Desk a positive reputation as a key contributor to business performance. Progent's goal is to fix rather than merely report problems.
Top Ranked Hyper-V 2016 Private Cloud Computer Consulting
Windows Hyper-V 2016 Private Cloud Network Consulting
Hyper-V 2016 utilizes core technologies first developed for and proven on Azure, among the world's largest public clouds. This pedigree dramatically improves the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by enhancing data security, uptime, scale, manageability, reliability and disaster recovery. Progent’s Microsoft-certified consulting team can assist you to assess the benefits of Hyper-V 2016 for your business, set up test environments to verify the ability of Hyper-V 2016 to support your critical applications, design an efficient network topology for a cloud-based or hybrid installation, create and carry out a non-disruptive migration strategy, educate your IT administration and support personnel, and deliver as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution gives you the highest possible business value.
Online Technical Support ISA 2004 Standard Edition Server
ISA 2000 Server Online Troubleshooting
Progent's certified ISA Server consultants have long backgrounds with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for IT networks with many offices, remote workers, and mission-critical eCommerce applications. Progent's Microsoft Firewall experts can assist your small business in designing and deploying an installation of ISA 2000 Server or ISA 2004 Server that supports your information security requirements without overly limiting your IT system accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.
Solaris Online Computer Consultancy Services
UNIX Online IT Consultants
Progent provides national urgent phone support and troubleshooting services for businesses that operate Sun Solaris environments or whose IT systems feature a mix of Solaris and Microsoft Windows products. Remote IT help offers maximum leverage for your information technology budget by preserving client efficiency and limiting the time charged for network analysis and repair. Sophisticated online access technology and skilled service specialists and engineers combine to enable Progent to handle the majority of IT issues without wasting time and money by going to your location. In the vast majority of cases your network issues can be remediated by telephone or via a mix of telephone help and online access. Progent can offer the services of Cisco CCIE infrastructure engineers and CISSP and ISSAP certified security specialists to assist with the most challenging system problems.
Ubiquiti UniFi XG switch Specialist
Ubiquiti AP Consult
Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi APs, security gateways, and managed switches. UniFi appliances installed across multiple venues with any number of APs can be remotely provisioned and managed using free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, optimization, debugging, monitoring, and reporting. Progent offers the skills of veteran Wi-Fi consultants who can help your organization to assess the benefits of Ubiquiti’s UniFi technology for your environment and assist you to plan, install, manage, and troubleshoot your UniFi solution.
On-site Support iPhone
Apple Macintosh Support Services
Progent's consultants offer macOS and Mac OS X users a variety of services including workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows environments, Microsoft Entourage and email expertise, security services, and one-on-one education. Progent can help businesses to upgrade to macOS from OS X or other earlier versions of Apple Mac OS X and Progent can provide expertise with Apple Mac applications. Progent can also help you with iPhone support and Apple iPad management, or moving to iCloud services. For business environments built exclusively on Mac OS X or for networks incorporating a mix of Mac, Linux and Windows powered servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of planning, integrating and maintaining a network infrastructure that is reliable, secure, efficient and able to achieve your company's objectives.
Urgent Linux Network Monitoring Network Consulting
MRTG Setup and Support
Nagios and MRTG are powerful, license-free monitoring tools that run with Linux and can be deployed to monitor UNIX networks, Windows systems, or multi-platform networks in which Linux and Windows coexist. Nagios allows network support engineers to track system services such as POP3, HTTP, FTP, and PING. Multi Router Traffic Grapher permits you to graph the traffic in and out of SNMP network devices such as servers, routers, and switches. Progent's system monitoring engineers can help you use both these programs to tune and repair your network.
Help and Support Microsoft Virtual PC for Mac
Online Technical Support Windows PC Simulation on Mac
For companies that have a mix of Mac and Windows computers, there are two popular solutions for using Microsoft Windows-only applications on an Apple Mac: remote access to a physical Windows PC or local simulation of a Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Apple Mac allows you to connect a Mac to a remote Microsoft Windows-powered computer to run Windows software and access network resources. Virtual PC for Apple Mac simulates Microsoft Windows on an Apple Mac system so that you are able to run Microsoft Windows software locally. Progent's Mac technology consultants can assist your business to maintain these products for running Microsoft Windows programs on your Apple Macs and can in addition assist you to evaluate and configure other solutions for Windows platform simulation.
VMware Infrastructure Specialist
VMware VCDX Specialists
Progent offers the support of a certified VMware VCDX consultant to help your organization design, deploy, administer and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent can provide world-class knowledge for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery and application continuity. Progent has extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud solutions that deliver maximum availability, fault tolerance, and disaster recovery.
Citrix XenApp Application Delivery Consultant
XenApp Windows Application Delivery Engineers
Progent's Citrix consultants can assist you to design, implement, manage, and support a virtualized Windows application delivery system built on XenApp. Progent's Cisco-certified CCIE network engineers can help you enhance your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support experts can assist you to administer and maintain a remote datacenter that features high uptime, enhanced security, and rapid disaster recovery.
Windows 2003 Server Integration
Windows 2003 Specialists
The service background of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 10 years of work in Microsoft technology, assures you success in identifying the edition and set up of Windows 2003 Server that aligns best with your business strategy. Progent can also assist you with designing, deploying, administering and supporting powerful information technology applications based on Windows Server, and can assist your upgrade from Windows 2000 or Microsoft Windows NT.
Largest Specialists macOS Online
Mac Online Professional
Progent provides national online technical support and troubleshooting services for companies that operate Apple Mac OS X networks or whose IT systems feature a combination of Apple macOS and OS X with Microsoft Windows technology. Progent's experts offer macOS and Mac OS X users a range of IT services including desktop assistance, upgrading to the current edition of OS X from earlier editions of Apple macOS and Mac OS X, plus expertise with Apple macOS and Mac OS X applications. Progent can also help your business with iPhone and Apple iPad support, or moving to iCloud. Remote technical support provides maximum leverage for your IT dollar by protecting user efficiency and shortening the hours charged for network analysis and repair. Sophisticated remote access utilities and skilled service specialists and engineers combine to enable Progent to solve most IT problems without wasting time and expense by going to your location. In the vast majority of situations your network issues can be dealt with by telephone or via a mix of phone help and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISA premier security professionals to assist with the most difficult network problems.
