Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Providers in Fort Wayne
ProgentProgentís consulting services for IT service organizations in Fort Wayne Indiana enables your company to provide your customers Progent's consulting expertise and Help Desk support using your brand as a transparent augmentation of your in-house IT services group. This can put you on the fast track to grow your revenue, expand your service offerings, create happy customers, and improve your profits.

Progentís nationwide team of network infrastructure experts, desktop support technicians, IT admins, and cybersecurity consultants have worked as seamless extensions to the support staffs of some of the country's largest IT service firms. Progentís range of technical knowledge enables you to widen the scope of your IT service practice, and Progentís close integration with your support team helps you strengthen and protect your branding.

Progent is an IT consulting firm with two decades of background providing remote consulting services to small and middle-size organizations. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered online IT assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's customers.)

Reselling Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of professional IT services. Progent bills your firm exclusively and performs under your direction to deliver your clients support services under your brand. Also, Progent has a low-cost Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is the heart of an efficient IT Call Center. But modern ticketing platforms are not only costly to acquire and staff, but also challenging to set up and manage. Smaller IT support providers do not have the required budget or personnel. Progent's Service Desk and ticketing solution gives IT service organizations an affordable way to keep their company branding while providing their customers responsive desktop support backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing system exclusively or Progent can establish communications with your current ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing solution enable you to increase your physical and virtual support volume, the diversity of technologies your firm can take on, the number of {geographies you can service, and your overall availability.

Important features of Progent's Call Center and ticketing program for IT support firms include:

  • Progent's online desktop support staff provides Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
  • Standard support times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional onsite service in major metro areas is offered throughout the US at extra cost.
  • You retain complete control of your clients and invoicing.
  • Your clients enter service requests through your custom branded Internet portal, an 800 number, or by directing a request to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information on Progent's Service Desk and ticketing program, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for network service organizations allows you to act as a single point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and strategic in-house competencies steadily without being forced to decline opportunities owing to a lack of in-house expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, responding to your coordination, and bills you rather than your customer.
  • Granular Billing: Progent charges by the minute to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an advanced service reporting system to ensure that all services performed are fully documented. This enables you to transfer account responsibilities to in-house consultants when you have sufficient people and appropriate skill sets.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Expand Your IT Support Business: You can quickly and safely accept more jobs outside your core areas of excellence and serve additional geographies without exposure to the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Name: You can improve your mind share as a full-spectrum network support firm by delivering more services to more clients using your own company name.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a broad range of technologies and can act as a reliable resource for expanding your IT service operations.
  • Fast Escalation: With a large roster of top-level consultants ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Keep Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek expertise from your competitors.
  • Online Technical Support Experts: For 20 years, Progent has delivered online network support from Help Desk services to high-level consulting. Efficient online support cuts costs and produces fast results.
  • Advanced Industry Certifications: Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Fort Wayne, Indiana Businesses
Progent's veteran roster of certified engineers can deliver Fort Wayne, Indiana organizations a broad array of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Program for IT Service Organizations in Fort Wayne, Indiana
To learn more details about Progent's reseller support for IT service organizations in Fort Wayne, Indiana, call 1-800-993-9400 or see Contact Progent.