Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Fort Wayne
ProgentProgentís consulting services for IT service organizations in Fort Wayne Indiana enables you to provide your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent augmentation of your in-house network support group. This can help you add to your revenue, expand your service catalog, create happy clients, and increase your profits.

Progent's team of network engineers, desktop support technicians, network admins, and cybersecurity consultants have acted as seamless adjuncts to the IT groups of some of the country's largest IT service businesses. Progentís breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service business, and Progentís close integration with your support team lets you strengthen and preserve your company's brand.

Progent is an IT consulting firm with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's consulting program for network service organizations offers seamless resale to your customers of world-class services. Progent invoices you exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the heart of an effective Help Desk. But modern ticketing systems are not just costly to acquire and staff, but a hassle to set up and maintain. Smaller IT support firms seldom have the necessary resources. Progent's Call Center and ticketing solution gives IT service organizations an economical way to keep their company branding while providing their clients world-class desktop support built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support workload, the range of technical issues your company can take on, the number of {geographies you can service, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is available at additional cost.
  • Optional onsite support in larger metro areas is offered across the US at extra cost.
  • You retain complete control of your clients and billing.
  • Your customers submit requests through your custom branded web portal, an 800 phone number, or by sending a request to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
To see more details on Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service providers allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and core IT skills steadily without being forced to turn down opportunities owing to a gap in in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service team, responding to your coordination, and bills your firm instead of your client.
  • By-the-Minute Billing: Progent charges by the minute to reign in costs.
  • Detailed Service Reporting: Progent uses an advanced documentation platform to ensure that all services performed are thoroughly documented. This enables support group to transfer account responsibilities to internal personnel once you have enough people and appropriate technical skills.
Key benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and efficiently take on more opportunities beyond your main areas of expertise and serve additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
  • Strengthen Your Brand: You can solidify your positioning as a comprehensive network support provider by delivering more solutions to more customers using your own company name.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service business.
  • Rapid Problem Escalation: Thanks to a sizable team of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
  • Make Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
  • Online Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk services to high-level consulting. Efficient remote service cuts costs and produces fast results.
  • Top Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Fort Wayne, Indiana Companies
Progent's veteran roster of certified consultants can deliver Fort Wayne, Indiana organizations a broad array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:

Learn More About Progent's Consulting Program for Network Service Firms in Fort Wayne, Indiana
For more details about Progent's consulting support for network service organizations in Fort Wayne, Indiana, call 1-800-993-9400 or see Contact Progent.