Fort Wayne Consulting Support for Network Support Firms
Transparent Temporary Support Staff Assistance
Progent's Consulting Expertise, Help Desk, and Ticketing Support for IT Service Organizations in Fort Wayne
Progent’s consulting services for IT service organizations in Fort Wayne Indiana enables you to provide your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent augmentation of your in-house network support group. This can help you add to your revenue, expand your service catalog, create happy clients, and increase your profits.
Progent's team of network engineers, desktop support technicians, network admins, and cybersecurity consultants have acted as seamless adjuncts to the IT groups of some of the country's largest IT service businesses. Progent’s breadth and depth of technical knowledge enables you to broaden the capabilities of your IT service business, and Progent’s close integration with your support team lets you strengthen and preserve your company's brand.
Progent is an IT consulting firm with 20 years of background delivering online expertise to small and mid-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT services firm in the world. Progent has provided online technical support and advanced consulting to clients in every state in the U.S. (See recommendations from Progent's customers.)
Providing Progent's Support Services With Your Branding
Progent's consulting program for network service organizations offers seamless resale to your customers of world-class services. Progent invoices you exclusively and performs under your instructions to deliver your clients consulting and support services under your branding. Also, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 technical support.
Help Desk and Ticketing Services for IT Service Providers
Ticketing systems are the heart of an effective Help Desk. But modern ticketing systems are not just costly to acquire and staff, but a hassle to set up and maintain. Smaller IT support firms seldom have the necessary resources. Progent's Call Center and ticketing solution gives IT service organizations an economical way to keep their company branding while providing their clients world-class desktop support built around an advanced ticketing platform and supplemented by rapid escalation to high-level experts.
Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Help Desk and ticketing solution enable you to expand your physical and virtual support workload, the range of technical issues your company can take on, the number of {geographies you can service, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT service firms include:
- Progent's remote desktop support team delivers Level 1 end user support with 1-hour service level agreement (SLA) to commence work during normal business hours.
- Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is available at additional cost.
- Optional onsite support in larger metro areas is offered across the US at extra cost.
- You retain complete control of your clients and billing.
- Your customers submit requests through your custom branded web portal, an 800 phone number, or by sending a request to your dedicated email address.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service providers allows you to become a sole point of contact for virtually all technical guidance and troubleshooting your clients may require. You can build your staff and core IT skills steadily without being forced to turn down opportunities owing to a gap in in-house expertise or a shortage of personnel.
Important features of Progent's Reseller Program for Network Service Firms include:
- Transparent Service Delivery: Progent acts as a seamless extension of your in-house IT service team, responding to your coordination, and bills your firm instead of your client.
- By-the-Minute Billing: Progent charges by the minute to reign in costs.
- Detailed Service Reporting: Progent uses an advanced documentation platform to ensure that all services performed are thoroughly documented. This enables support group to transfer account responsibilities to internal personnel once you have enough people and appropriate technical skills.
- Safely Expand Your IT Support Business: You can quickly and efficiently take on more opportunities beyond your main areas of expertise and serve additional geographies without exposure to the risks associated with increasing your full-time staff too quickly.
- Strengthen Your Brand: You can solidify your positioning as a comprehensive network support provider by delivering more solutions to more customers using your own company name.
- Flesh Out Your IT Support Catalog: Progent can provide world-class expertise in a wide range of IT disciplines and can be a dependable reservoir of skills for expanding your IT service business.
- Rapid Problem Escalation: Thanks to a sizable team of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems can be handled fast.
- Make Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever requiring clients to seek expertise from other support firms.
- Online Support Experts: For 20 years, Progent has delivered remote network support ranging from Help Desk services to high-level consulting. Efficient remote service cuts costs and produces fast results.
- Top Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.
Progent's Areas of Expertise for Fort Wayne, Indiana Companies
Progent's veteran roster of certified consultants can deliver Fort Wayne, Indiana organizations a broad array of online consulting and troubleshooting expertise. Areas of expertise offered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Microsoft Windows Server 2019 Integration
- Windows Server 2016 Integration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Integration
- Active Directory Planning
- Office 365 Configuration
- Dynamics GP (Great Plains) Expertise
- Microsoft Azure, AWS, Google Cloud Platform
- Online IT Support
- Work from Home Support
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Disaster Recovery Planning
- Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Support Services
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtual Server Automation
- Windows Hyper-V Configuration
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Expertise
- iPhone and Android Integration
- Apple iPhone Support
- Android Smartphone Integration
- Ransomware Recovery
- Backup/Recovery Consulting
- Cisco VoIP Technology and Telepresence
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Setup
- WiFi Site Surveys
Learn More About Progent's Consulting Program for Network Service Firms in Fort Wayne, Indiana For more details about Progent's consulting support for network service organizations in Fort Wayne, Indiana, call 1-800-993-9400 or see Contact Progent.
An index of content::
Immediate infrastructure documentation management Engineers
ProSight client credential management Engineers
Progent's ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of the time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it.
Windows 7 64-bit Upgrade IT Outsourcing Firms
Windows 7 Backup and Restore Network Consulting
Progent's Microsoft certified consultants can assist you to evaluate
Microsoft System Center Operations Manager Integration Services
MOM 2016 Online Technical Support
Progent offers a selection of network support packages for small companies. These IT outsourcing and server monitoring solutions are based on the anticipatory problem handling capabilities of Operations Manager 2007, a next-generation network and IT management software platform that monitors the availability, throughput, and safety of your information system and isolates potential problems before they can disrupt your system. With Progent's economically priced network support programs, small organizations can select a basic co-sourcing service program built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution.
Small Business WAP551 Computer Consultants
Small Business Wireless AP Consulting
Progent's Cisco-certified wireless integration consultants can assist organizations to configure, manage, and troubleshoot Cisco Small Business Wi-Fi Access Points.
Consultant Services application Testing Lab
Herakles/QTS Test Lab Consultants
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center can be used for testing line-of-business applications, developing efficient system upgrade methodologies, evaluating and tuning performance, designing or verifying disaster recovery strategies, mitigating compatibility problems, and building training systems for the latest products and technologies. For Progent customers without adequate in-house resources to configure effective pilot environments, the lab reduces capital outlay and engineering risk while keeping vital network initiatives on schedule.
After Hours Macintosh Virus Protection Consult
OS X Penetration Testing Troubleshooting
Progent's certified security staff can show you how to protect your Mac network through expert support offerings such as performing security tests, recovery from virus and worm attacks, setting up firewalls, implementing safe off-site and mobile access, deploying monitoring programs for protection against viruses, spam, and malware, and developing a comprehensive security strategy adapted for the particular goals of your business information system.
Macintosh Classes
Mac Application Trainer
Progent can provide onsite training designed for people who want to broaden their knowledge of the Apple macOS and OS X platform, Apple Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one online training for macOS and Mac OS X applications.
24 Hour Computer Engineer Citrix OpenCloud Access
Citrix XenDesktop Engineers
For desktop virtualization, Progent offers the support of a Citrix-certified XenDesktop expert who can help your company to design a XenDesktop solution that improves the business value of your information system; integrate XenDesktop software with your servers, user devices, and printers; upgrade your existing virtual desktop software to current versions of XenDesktop; and provide advanced online troubleshooting. Progent can also train your IT staff to adhere to industry leading practices to maintain your XenDesktop solution effectively.
Wireless Security Professional
Network Security Consultant Services
Progent provides expertise for security evaluation packages including LANguard from GFI for running a set of programmed system testing scans to uncover potential security gaps. Progent has extensive experience with security auditing tools and can show you how to understand testing reports and respond effectively. Progent can show you how to build protection into your business processes, configure scanning software, plan and deploy a secure network architecture, and recommend policies to maximize the safety of your IT system. Progent's security engineers are ready to help you set up a firewall, implement secure remote connectivity to email and business applications, and install virtual private network. Progent's qualified security engineers can validate the security of web-based applications and can run extensive security tests of enterprise-wide security to determine your organization's compliance with important international security standards such as FISMA, PCI, and ISO 17799.
Dynamics GP/Great Plains Features Remote Support Services
Microsoft Certified Expert Great Plains Help and Support
Microsoft Dynamics GP/Great Plains can help you expand and manage your company better by delivering deep availability of decision-driving information and a rapid return on investment. Dynamics GP offers important business benefits including its ability to extend the reach of your company, manage your accounting, computerize financial operations, standardize procedures throughout your business, improve inventory control, enhance order accuracy, expand sales and shorten turnaround time, and increase cash flow. Progent can help you set up and maintain a robust, secure server and network foundation to support Great Plains, and can provide experienced Microsoft Dynamics GP consultants to make sure you reap all the advantages of your Microsoft Dynamics GP business management system.
At Home Employees Video Conferencing Troubleshooting
Immediate At Home Workers Video Conferencing IT Consulting
Progent can help small and mid-size businesses to implement and troubleshoot video conferencing platforms to enable their remote workforce to interact productively with colleagues and customers.
Outsourcing Microsoft Windows 2008 R2
Windows Server 2008 R2 Network Consulting
Microsoft Windows Server 2008 is a major step forward in making IT networks more protected and available, simpler to virtualize and administer, faster, and able to provide a better platform for web hosting and development. Progent can assist your business get the most from the improvements incorporated into Microsoft Windows Server 2008 by delivering Microsoft-certified consulting, technical support, education, staffing, monitoring, and security services.
Skype for Business topology Professional
Skype for Business Front End Pool Pairing Consultant
Microsoft Lync Server 2010 supports IM, Presence, voice/video conferencing, desktop sharing, as well as VoIP and PSTN calling. Microsoft Lync 2010 can extend the functionality of Exchange, SharePoint Server and Office or cloud-based Office 365 and simplify administration via integration with Windows AD. Lync can also cut capital and operational costs by eliminating Voice-over-IP hardware and subscription fees, PBX systems, or legacy video conferencing solutions. Progent's Microsoft-certified IM and Presence consultants offer remote and on-premises support to assist your company to maintain and troubleshoot your existing Lync 2010 environment or assess the benefits of upgrading from Lync to Skype for Business, which is the new release of the product family. Progent can also help you to plan and execute an efficient Skype for Business upgrade.
Remote Consulting Helpdesk Sharing
Shared Help Desk IT Consulting
Progent’s Help Desk Co-management service allows your business to share responsibilities for Help Desk support transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent’s Help Desk Co-management service is a collaborative service desk solution based on the leading shared professional services automation platform for managing service requests, ticketing, ownership, progress tracking, and metrics.
Microsoft SQL Server Solution Provider
Microsoft SQL Consultant Services
Microsoft SQL Server 2005 offers powerful, familiar tools to computer experts as well as to network users, lessening the complexity of designing, integrating, managing, and accessing enterprise information and database programs in environments ranging from handheld devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2005 call for a network consultant with hands-on experience and wide knowledge in planning and building information-based, comprehensive business technology solutions. The knowledge and experience of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft technology, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
Upgrading SQL Server 2008
Microsoft SQL Consulting
SQL Server 2005 offers indispensable, familiar tools to IT experts and information workers, lessening the difficulty of designing, integrating, administering, and using company data and database applications in environments ranging from handheld devices to enterprise data systems. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with hands-on expertise and wide knowledge in planning and building data-driven, end-to-end business technology applications. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of background involving Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET platform.
24x7x365 ProSight Email Spoofing Protection Services
Email Policy Management Specialist
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid structure of ProSight Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.
Best Online Consulting ProSight Remote Monitoring and Reporting
ProSight Patch Management Automation IT Services
ProSight LAN Watch is Progent’s server and endpoint remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt your business.
24 Hour Technical Consultant Solaris
Consultant Services Solaris
Progent's Sun Solaris family consulting services provide small and mid-size businesses and developers support for administering and supporting Solaris systems that run with Microsoft-based technology. Progent offers your organization contact with Solaris consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP credentials. This broad array of expertise provides you with a convenient one-stop consulting firm to help you build and manage a secure and reliable cross-platform network and communications solution that supports Solaris and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple Mac OS X, Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or leading Linux variations including RedHat, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian GNU/Linux, and Slackware.
Double Take Replication Manager Integration Services
Computer Consultants Double-Take Backup
DoubleTake/Carbonite Software publishes a selection of products intended to provide small and midsize companies a range of cost-effective alternatives for replicating and restoring business-critical workloads including Exchange, SQL, Blackberry, and SharePoint. Progent’s business continuity planning consultants have in-depth experience integrating DoubleTake/Carbonite products into small business information networks to create a high state of availability and business continuity capability at a budget-friendly price.
Small Medium Business Consultants
Network Consultant Midsize Company
Progent offers technical services for medium size businesses with 100 to 250 system users. The mid-size business or work group has traditionally been an underserved part of the market for network support services. The overhead and support delivery practices of major third-party service organizations make them excessively expensive for the typical mid-size business or small medium business (SMB), which commonly relies on a minimal IT budget with which to maintain an IT system whose complexity and capability are frequently similar to the information systems of much bigger enterprises. Progent's service delivery model, which takes full advantage of remote service, virtual office technology and proactive network monitoring, significantly lowers the network support costs of a small-medium business while providing the mid-size organization with big-company support from professional, world-class experts knowledgeable in a wide range of midsized business network solutions. If your medium size organization or small business is looking for the quality of IT support needed for a medium size office without paying big-company costs, you need Progent.
Windows Knowledge Transfer
Server Education
Progent practices information transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Mid-size companies who work with familiar freelance consultants or who employ internal IT staffs benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.
Microsoft Server Virtualization IT Consultant
Technology Professional Microsoft Virtual Server Administration
Microsoft Virtual Server, hosted on the Microsoft Windows Server 2003 platform and based on technology first developed by Connectix, delivers the performance needed to accomplish hardware reduction, software migration, and server isolation tasks via virtualization techniques in an enterprise-class IT network with high scalability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses who want to enhance ROI in application development and piloting, migration from legacy mission-critical software, and hardware consolidation. Progent's skilled Virtual Server experts can assist your business to evaluate and deploy Microsoft Virtual Server 2005.
Microsoft Azure IPsec configuration Development Companies
Emergency Engineers Azure VHD
Progent's consultants can assist you with any aspect of Microsoft Azure migration including requirements definition, readiness evaluation, system architecture, pre-production testing, implementation, automated administration, performance tuning, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help you to configure and debug firewall appliances and VPN tunnels so that your users can safely connect to Azure resources, and Progent's Microsoft-certified consulting experts can help you set up critical Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also assist your organization to create a hybrid cloud environment that seamlessly integrates on-premises datacenters with Azure resources.
Microsoft Certified Partner Professional Skype for Business Chat
24/7 Skype for Business VoIP Engineers
Lync 2010 provides IM, Real Presence, voice/video conferencing, desktop sharing, as well as VoIP and traditional public switched telephone network (PSTN) telephony. Lync 2010 can enhance the functionality of Microsoft Exchange, SharePoint Server and Office desktop or Office 365 and simplify management via integration with Windows AD. Lync 2010 can also reduce expenses by doing away with VoIP hardware and subscription services, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified unified communications experts offer online and on-premises support services to assist your company to manage and repair your existing Lync Server 2010 deployment or assess the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped release of the product. Progent can also assist your organization to design and carry out an efficient Skype for Business upgrade.
