Petaluma Consulting Experts for Computer Support Organizations
Short-Term IT Support Expansion
Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Petaluma
Progent’s consulting services for network service firms in Petaluma California enables your company to offer your customers Progent's consulting and Help Desk Call Center support using your own branding as a transparent extension of your regular network support group. These services can help you add to your revenue, close gaps in your service portfolio, create happy clients, and improve your profits.
Progent's team of network experts, desktop support specialists, network administrators, and data security professionals have acted as transparent expansions to the support staffs of some of the country's biggest IT service businesses. Progent’s range of technical knowledge enables you to add to the capabilities of your IT support practice, and Progent’s transparency helps you promote and protect your branding.
Progent is a network consulting company with 20 years of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)
Using Progent's Services With Your Branding
Progent's consulting program for network service organizations features seamless resale to your customers of professional services. Progent bills your firm directly and performs under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but difficult to configure and manage. Small or niche IT service companies do not have the required budget or personnel. Progent's Call Center and ticketing program gives IT support firms a practical way to retain their custom branding while providing their customers responsive desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the diversity of technologies your firm can handle, the number of {geographies you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing solution for IT support organizations include:
- Progent's online desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during normal work hours.
- Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
- Extended support is offered at extra cost.
- Optional on-premises support in major metro areas is available across the US at extra cost.
- You have complete control of your customers and billing.
- Your clients enter incident reports through your own branded Internet portal, an 800 phone number, or by sending an email to your dedicated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows your support team to become a sole point of contact for practically all technical guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of expertise or the absence of bandwidth.
Key features of Progent's Reseller Program for Network Service Firms include:
- Transparent Support: Progent acts as a seamless supplement to your internal support team, under your direction, and invoices your firm instead of your customer.
- Granular Billing: Progent charges on a per-minute basis to reign in costs.
- Detailed Reporting: Progent uses an advanced service reporting platform to ensure that all services delivered are thoroughly documented. This makes it easy for your IT support organization to shift service responsibilities to internal consultants once you have enough staff and relevant skill sets.
- Safely Expand Your IT Support Business: You can quickly and affordably accept more opportunities outside your core areas of excellence and open additional territories without assuming the risks involved with increasing your full-time staff too rapidly.
- Re-enforce Your Name: You can solidify your positioning as a comprehensive network service firm by delivering more solutions to more clients using your own company name.
- Add to Your IT Support Catalog: Progent offers world-class expertise in a wide array of IT disciplines and can act as a dependable resource for growing your IT service operations.
- Fast Escalation: Thanks to a sizable roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
- Make Your Customers Happy: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help outside the fold.
- Online Support Experts: For 20 years, Progent has provided remote IT support ranging from Call Center support to high-level consulting. Effective remote support saves money while delivering fast solutions.
- Major Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
Progent's Practice Areas for Petaluma, California Companies
Progent's nationwide team of certified consultants can deliver Petaluma, California companies a broad array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- AD Design
- Microsoft 365 Configuration
- Dynamics GP Expertise
- Microsoft Azure, Amazon AWS, Google Cloud
- Remote IT Technical Support
- Teleworker Integration
- Cisco Network
- Juniper Expertise
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Business Continuity Preparedness
- Penetration Testing
- Firewall Setup
- Call Center Services
- Desktop Support Services
- Colo Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager (SCCM) Expertise
- Microsoft Access Development
- Virtualization Management
- Hyper-V Integration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iOS Expertise
- BYOD Management
- iPhone Support
- Google Android Smartphone Management
- Ransomware Recovery
- Data Backup/Recovery Expertise
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi AP Setup
- WiFi Site Surveys
Find Out More About Progent's Consulting Support for IT Service Organizations in Petaluma, California To learn more information about Progent's consulting support for IT service firms in Petaluma, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Ubiquiti UniFi Mobile App Consultancy
Ubiquiti UniFi access point Consultants
Progent offers quick access to the skills of veteran wireless consultants who can help organizations to determine the advantages of Ubiquiti UniFi Wi-Fi access points for your business and help you to plan, install, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a wireless site survey to assist you to choose, provision, and position UniFi Wi-Fi APs for optimal coverage and throughput.
Best IT Services Barracuda Backup Offsite Vaulting
Computer Consultants Barracuda Backup Restore
Barracuda Backup is a low-cost, subscription backup and disaster recovery service for small and medium-size businesses. A Barracuda Backup solution can include a purpose-built hardware appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which utilizes your existing storage hardware. Barracuda Backup protects vital business data produced locally, at one or more remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a broad array of consulting support services to help your business to plan, integrate, operate and troubleshoot a backup and disaster recovery system built on Barracuda Backup.
MOM 2007 Computer Consultant
Operations Manager IT Consultants
Progent offers a selection of network service packages for small businesses. These information technology outsourcing and server monitoring solutions are based on the anticipatory problem handling abilities of System Center Operations Manager 2007, a next-generation server and IT management product that monitors the reliability, performance, and safety of your network and identifies potential problems before they can bring down your network. With Progent's economically priced IT service packages, small organizations can choose a basic co-sourcing service program built around System Center Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package.
Offsite BDR Services Specialist
ProSight Managed Cloud Backup Services Information Technology Consulting
ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical information.
Top Microsoft Certified Implementation Desktop Technology
Microsoft Desktop Small Business IT Support Firms
Progent can deliver a broad range of cost-effective services to help you to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent can provide on-premises or remote technical support for individual computers or laptops or work with your business to plan and implement a company-wide rollout of new or revised operating system software and applications. Progent can also supply consultants and technical workers to help your company to plan for and implement a site move or consolidation designed to produce the least possible interruption to your business.
Microsoft Firewall Integration
24-Hour ISA 2004 Enterprise Edition Server Technology Consulting Services
Progent's certified ISA Server consulting experts have extensive experience configuring ISA Server-based security solutions for information systems with many offices, remote users, and mission-critical web applications. Progent's ISA Firewall experts are available to help your company in designing and implementing a configuration of ISA 2000 Server or ISA 2004 Server that supports your information security requirements without adversely limiting your network accessibility. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or Microsoft ISA 2006 Standard Edition Server.
Microsoft Windows Server 2008 R2 Engineer
Windows Server 2008 DirectAccess Remote Consulting
Microsoft Windows Server 2008 R2 offers outstanding levels of speed, security, fault tolerance, scalability, and versatility that accelerate productivity of on-site, remote, and mobile users. Progent's Microsoft-certified experts can provide affordable remote engineering, technical support, and training services to help you to plan, execute, and manage Windows Server 2008 R2 in order to add substantial business value to your information system.
24x7 Microsoft Expert Windows 2008 R2 Online Troubleshooting
Technical Support Services Windows Server 2008 Hyper-VI
Windows Server 2008 R2 offers outstanding levels of performance, protection, fault tolerance, expandability, and flexibility that accelerate productivity of on-site, branch office, and mobile workers. Progent's Microsoft-certified professionals can provide cost-effective online consulting, technical support, and education services to assist you to design, execute, and maintain Windows Server 2008 R2 in order to add substantial strategic value to your information system.
Catalyst 802.11ax Wireless Support and Help
Consulting Services Catalyst Wi-Fi 6 AP
Progent's Cisco Catalyst 802.11ax Access Point consultants offer affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points (WAPs).
Project Server 2010 Support and Setup
Application Consultant Microsoft Project Server 2013
Progent's Microsoft engineers offer advanced expertise in deploying, operating and troubleshooting all versions of Project, Project Server, and Microsoft Project Online and can deliver a wide variety of affordable online support services based on industry best practices to help organizations of any size to get all the benefits of this powerful platform. Consulting support offered by Progent include solution design, software configuration and upgrades, setting up safe file and status sharing among local and remote or mobile users, network optimization, and customized online training.
Consultant System Center 2016 and Office 365 Integration
System Center 2016 Disaster Recovery Engineer
Small to middle size companies can now get all the advantages of Operations Manager 2007 and in addition have quick access to Progent’s Microsoft and Cisco Premier network support professionals. With Progent's economically priced IT support packages, small and midsize organizations can select a simple Microsoft System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and remote service or a complete 24x7 outsourcing package. Progent offers expertise in System Center Operations Manager 2007 to offer small company information systems enterprise-class reliability, security, and performance.
Windows Server 2012R2 Server Manager Consultants
Microsoft Experts Windows Server 2012 R2 Virtual Fibre Channel Consultant
Progent's certified consultants can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your company, create test systems and migration plans, optimize your network infrastructure for local, multi-location, cloud-based, and hybrid environments, educate your IT management staff, create an enterprise-wide security strategy, streamline network administration, help with application development, and generate and validate a disaster recovery/business continuity plan.
Information Technology Consulting GIAC Information Assurance
Award Winning Security Incident Response Specialist
GIAC was founded in 1999 to validate the skill of network security experts. GIAC certifications are recognized by companies and institutions around the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer help with all of the security capabilities covered under GIAC accreditation such as auditing infrastructure vulnerability, incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions.
Small Business WAP571 Information Technology Consulting
Small Business WAP581 Setup and Support
Progent's Cisco-certified Wi-Fi technology consultants can assist you to configure, administer, and debug Cisco Small Business Wireless Access Points.
Microsoft Azure integration Specialists
Azure cloud migration Development Firms
Progent can help businesses of any size to migrate all or part of their network infrastructure to Microsoft Azure. This can simplify network administration and lower hardware expense. Microsoft Azure includes a comprehensive library of public cloud services and Progent can assist you to evaluate the advantages and restrictions of different cloud computing architectures supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local applications and network infrastructure and make sure that you sidestep the common mistakes small organizations make when migrating to a public cloud. Progent can help you to set up VMs on Azure Virtual Machines, utilize cloud storage with Azure Storage, manage user identity with Azure Active Directory, and automate backup-and-recovery services with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN connections and to integrate iPhones and iPads and Android smartphones and tablets.
Technical Consultant Fault Tolerant EIGRP Network
Redundant Network Technology Professional
Progent’s non-stop inter-site connectivity and 24x7 system connection consultants can help small companies create zero-downtime Interoffice connectivity by means of redundant networks with transparent failover. Progent’s Cisco Certified Internetwork Experts can design and deploy high-availability Inter-office networks supported by non-stop EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how multi-path connections and automatic fail-over offers affordable non-stop interoffice networking.
Exchange 2016 Migration Planning Consultants
Microsoft Certified Exchange Server 2016 Upgrade Consultant Services
Progent can help your business in all phases of your upgrade to Microsoft Exchange 2016 including designing high availability system topology for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your virtual machines (VMs), databases and log files; setting up hardware load balancing for high-availability CAS services; planning, building and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web (formerly Outlook Web App).
Specialists Tandberg Telepresence
Radvision Telepresence Technology Professional
Progent can provide the support of a certified engineer with expertise integrating technology from the leading video conferencing/telepresence providers including Cisco/Tandberg, Polycom, and LifeSize and can assist you to design, configure, expand, or troubleshoot a video conferencing environment that preserves your current investment and maximizes the strategic value of your IT network. Progent can also provide the expertise of network infrastructure consultants able to help companies of any size to create and maintain a network that delivers the performance, dependability, protection, and scalability required to accommodate your telepresence solution.
Top Ranked VPN Consulting
VPN Specialists
Cisco's network security and remote connection products for small companies offer a comprehensive range of easy-to-administer security solutions to help safeguard your wired and wireless information system. Cisco's VPN product family includes routers, firewalls, intrusion detection devices and VPN concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco CCIE and CCNP certifications who can assist your business to evaluate Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless APs, and additional Cisco security solutions that align best with your business goals.
Professionals Meraki Access Point Management
Cisco Meraki Wi-Fi 6 AP Computer Consultants
Progent's Meraki wireless access point consultants provide remote and onsite support services to assist organizations of any size to design, deploy, manage, upgrade or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist you to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a remote office to a large campus or a multi-site enterprise. Progent can also assist you to integrate additional Cisco technology such as Catalyst and Nexus switches, ASR routers and firewalls to build a seamless network infrastructure that provides the same access, performance, security compliance, manageability and uptime for wired and Wi-Fi clients irrespective of their mobility or computing device.
Engineer Mac Network Security
Macintosh Virus Recovery Network Engineer
Progent's certified security staff can show you how to protect your Mac network through professional support offerings such as performing security tests, clean up after virus and worm penetrations, setting up firewalls, integrating secure remote and mobile access, deploying automated programs for protection against viruses, spam, and directory harvest attacks, and creating a comprehensive security strategy adapted for the particular objectives of your corporate information system.
WatchGuard Firebox T35 Firewall Technology Consulting Services
24-7 WatchGuard Firebox M370 Firewall Cybersecurity Team
Progent provides support services for WatchGuard Firewall security gateways such as the WatchGuard Firebox and XTM families of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and manage a WatchGuard Firewall product that fits your network security needs and budget. Progent can assist you to maintain legacy WatchGuard firewall appliances or upgrade efficiently to modern WatchGuard firewalls.
Windows Server 2016 Disaster Recovery Online Support Services
Windows Server 2016 Hybrid Solutions Network Consultants
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 migration consulting services to help businesses of all sizes to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model. Progent can help you to evaluate the business value of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.
SBS 2008 Professionals
Computer Consultant Small Business Server Premium Add-on
Microsoft Small Business Server (SBS) is an affordable suite of essential servers that offers the foundation for a feature-rich but manageable IT network. The technical sophistication of the Microsoft .NET components bundled with Small Business Server 2011 calls for a computer support expert with hands-on experience designing and integrating seamless, end-to-end business network environments. Progent's SBS Server consultants have an average of over a decade of experience supporting computer networks founded on Microsoft technology. This background assures you success in installing, administering, and maintaining network solutions that incorporate the SBS Server package of servers and applications.
UNIX, Windows Consultancy
Technology Professional Windows and UNIX
If your business runs a UNIX or Linux environment or a multi-OS network, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your entire enterprise in a broad range of security areas including security administration procedures, security architecture and models, connection management systems and techniques, software development security, operations security, physical security, telecommunications, network and Internet security, and workplace recovery planning. CISM, CISSP and ISSAP stipulate the basic skills and international standards of performance that information security managers are required to master. These certification give executive management the assurance that those who have earned their CISM, CISSP or ISSAP qualification have demonstrated the background and theory to offer effective security support and consulting services.
24x7 Microsoft Virtual PC for Mac Technology Consulting Services
Remote Desktop Connection Client for Mac Outsourcing
For businesses that have a combination of Mac and Windows desktops, there are two basic solutions for using Windows-dependent applications on macOS or OS X: remote access to an actual Windows computer or local emulation of a Microsoft Windows operating system on a macOS or Mac OS X desktop. Microsoft's Remote Desktop Connection Client for Mac allows you to connect a Mac to a networked Windows-based PC to use Microsoft Windows programs and share system resources. Virtual PC for Mac emulates Windows on an Apple Mac computer so you are able to use Microsoft Windows applications locally. Progent's Mac technology support experts can help you to maintain these products for using Microsoft Windows software on your Apple Macs and can also assist your business to assess and install third-party products for Windows platform emulation.
Firepower Services Online Support
ASA Firewalls with Firepower Consultant Services
Cisco's Firepower Next Generation Firewalls (NGFWs) deliver a major performance improvement compared to Cisco's previous-generation ASA 5500-X security appliances and offer centralized management and automation of modern security capabilities like application visibility and control, next-generation intrusion protection with intelligent prioritization of risks, advanced malware protection, URL filtering, and sandboxing. Progent's Cisco CCIE-certified firewall consultants can help your organization to design and carry out an efficient upgrade to Cisco Firepower Series firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and show you how to enhance Firepower firewalls with Cisco's cloud-based services to build and centrally manage network ecosystems that include local offices, data centers, and cloud resources.
