Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Petaluma
ProgentProgentís consulting services for network service firms in Petaluma California enables your company to offer your customers Progent's consulting and Help Desk Call Center support using your own branding as a transparent extension of your regular network support group. These services can help you add to your revenue, close gaps in your service portfolio, create happy clients, and improve your profits.

Progent's team of network experts, desktop support specialists, network administrators, and data security professionals have acted as transparent expansions to the support staffs of some of the country's biggest IT service businesses. Progentís range of technical knowledge enables you to add to the capabilities of your IT support practice, and Progentís transparency helps you promote and protect your branding.

Progent is a network consulting company with 20 years of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT support company in the world. Progent has provided online technical support and advanced consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Using Progent's Services With Your Branding
Progent's consulting program for network service organizations features seamless resale to your customers of professional services. Progent bills your firm directly and performs under your instructions to deliver your customers consulting and support services under your brand. Also, Progent has a low-cost Off-hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of an efficient Help Desk. But enterprise-grade ticketing systems are not just expensive to license and staff, but difficult to configure and manage. Small or niche IT service companies do not have the required budget or personnel. Progent's Call Center and ticketing program gives IT support firms a practical way to retain their custom branding while providing their customers responsive desktop support services built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Providers
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing technology, an online desktop support staff, and a network of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Service Desk and ticketing solution allow your IT service firm to expand your physical and virtual support workload, the diversity of technologies your firm can handle, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Service Desk and ticketing solution for IT support organizations include:

  • Progent's online desktop service team delivers Level 1 end user help with 1-hour SLA to commence work during normal work hours.
  • Normal service times are 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended support is offered at extra cost.
  • Optional on-premises support in major metro areas is available across the US at extra cost.
  • You have complete control of your customers and billing.
  • Your clients enter incident reports through your own branded Internet portal, an 800 phone number, or by sending an email to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For more details about Progent's Help Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service firms allows your support team to become a sole point of contact for practically all technical guidance and troubleshooting your customers may need. You can build your staff and strategic in-house competencies at your own pace without having to say no to opportunities due to a lack of expertise or the absence of bandwidth.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support team, under your direction, and invoices your firm instead of your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Reporting: Progent uses an advanced service reporting platform to ensure that all services delivered are thoroughly documented. This makes it easy for your IT support organization to shift service responsibilities to internal consultants once you have enough staff and relevant skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and affordably accept more opportunities outside your core areas of excellence and open additional territories without assuming the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive network service firm by delivering more solutions to more clients using your own company name.
  • Add to Your IT Support Catalog: Progent offers world-class expertise in a wide array of IT disciplines and can act as a dependable resource for growing your IT service operations.
  • Fast Escalation: Thanks to a sizable roster of high-level IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Make Your Customers Happy: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for help outside the fold.
  • Online Support Experts: For 20 years, Progent has provided remote IT support ranging from Call Center support to high-level consulting. Effective remote support saves money while delivering fast solutions.
  • Major Industry Certifications: Progentís IT experts have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more about Progent's industry certifications.
To read or download a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Petaluma, California Companies
Progent's nationwide team of certified consultants can deliver Petaluma, California companies a broad array of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More About Progent's Consulting Support for IT Service Organizations in Petaluma, California
To learn more information about Progent's consulting support for IT service firms in Petaluma, California, call 1-800-993-9400 or visit Contact Progent.