Petaluma Consulting Services for Network Support Companies
Seamless Temporary IT Support Help
Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Providers in Petaluma
Progent’s consulting support for IT service organizations in Petaluma California enables your company to offer your clients Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a transparent augmentation of your in-house network support group. These services can help you add to your revenue, fill out your service catalog, satisfy your clients, and increase your bottom line.
Progent’s nationwide team of network infrastructure experts, desktop support technicians, IT admins, and data security professionals have worked as transparent adjuncts to the IT groups of some of the world’s largest IT support firms. Progent’s breadth and depth of technical knowledge allows you to add to the capabilities of your IT service business, and Progent’s close integration with your support team helps you promote and protect your branding.
Progent is a network support company with two decades of experience providing online expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco-certified CCIE network engineers of any private computer services company in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (See recommendations from Progent's clients.)
Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations offers seamless resale to your clients of world-class IT services. Progent invoices you exclusively and works under your direction to provide your customers support services under your brand. In addition, Progent has an affordable Off-hours Support Program for clients who need 24x7 technical support.
Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind a successful service desk. But full-featured ticketing platforms are not just costly to acquire and staff, but also challenging to set up and manage. Small or niche IT support providers do not have the required resources. Progent's Call Center and ticketing solution gives IT service organizations a practical way to keep their own branding while delivering their customers responsive desktop support backed by a best-of-breed ticketing system and supplemented by rapid escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Solution for Network Service Firms
Progent's Help Desk and ticketing program for IT service organizations takes advantage of Progent's investments in highly scalable ticketing technology, an online desktop support staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your existing ticketing platform. The standard and optional features offered with Progent's Call Center and ticketing solution allow your IT service firm to increase your support volume, the range of technologies your company can handle, the locations you can serve, and your overall availability.
Key features of Progent's Call Center and ticketing solution for IT service organizations include:
- Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement to begin work during normal business hours.
- Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
- Extended hours support is offered at additional cost.
- Optional on-premises support in major metro areas is available across the US at extra cost.
- You retain full control of your clients and invoicing.
- Your clients submit service requests using your custom branded Internet portal, a toll-free number, or by directing a message to your specified email address.
- Each client request automatically becomes an open request in the ticket system.
- Tickets can be monitored and modified online until they are closed.
- Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
Progent's Consulting Expertise for IT Service Firms
Progent's consulting expertise for IT service firms allows you to act as a single source for practically all IT expertise your clients may need. You can grow your team and core IT skills steadily without having to turn down new business owing to a lack of expertise or a shortage of personnel.
Key features of Progent's Reseller Program for IT Service Firms include:
- Transparent Service Delivery: Progent works as a seamless supplement to your in-house support team, under your management, and bills your firm rather than your customer.
- By-the-Minute Billing: Progent charges by the minute to reign in expenses.
- Extensive Service Reporting: Progent uses an enterprise-class service documentation platform to make sure all IT services performed are thoroughly documented. This makes it easy for support group to shift service assignments to in-house consultants once you have enough staff and relevant skill sets.
- Safely Grow Your Service Business: You can easily and affordably accept more jobs beyond your core fields of excellence and serve new geographies without exposure to the risks involved with increasing your head count too rapidly.
- Re-enforce Your Name: You can improve your positioning as a full-spectrum IT support firm by delivering more solutions to more customers using your own company name.
- Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can act as a reliable resource for expanding your IT service business.
- Fast Escalation: Thanks to a large team of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved fast.
- Keep Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can keep delivering solutions without ever requiring clients to look for expertise from your competitors.
- Online Support Experts: For 20 years, Progent has delivered remote network support ranging from Call Center support to high-level consulting. Efficient online service saves money and produces quick results.
- Major Certifications: Progent’s IT experts hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Learn more about Progent's technology certifications.
Progent's Areas of Expertise for Petaluma, California Companies
Progent's nationwide roster of certified consultants and technical experts can deliver Petaluma, California businesses a wide range of remote technical guidance and debugging expertise. Practice areas covered under Progent's consulting program for IT service firms include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange 2016 Migration
- Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Migration
- Active Directory Planning
- Microsoft 365 Integration
- Dynamics GP (Great Plains) Customization
- Microsoft Azure, Amazon AWS, Google Cloud Platform
- Remote IT Troubleshooting
- Teleworker Support
- Cisco Network
- Juniper Networks Technology
- Cisco Routers Expertise
- Security and Compliance Expertise
- Disaster Recovery Preparedness
- Stealth Penetration Testing
- Firewall Integration
- Help Desk Services
- Desktop Support
- Data Center Support
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Automation
- Microsoft Access Expertise
- Virtual Server Automation
- Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- iPhone and Android Integration
- iPhone Support
- Android Smartphone Management
- Ransomware Recovery
- Data Backup/Recovery Solutions
- Cisco VoIP Technology and Conferencing
- Skype for Business Help
- Microsoft Teams Planning and Deployment
- Wi-Fi AP Configuration
- WiFi Site Surveys
Find Out More Details About Progent's Reseller Support for IT Service Organizations in Petaluma, California To learn more details about Progent's reseller program for IT service firms in Petaluma, California, call 1-800-993-9400 or visit Contact Progent.
An index of content::
VMware VCDX Professional
VMware Site Recovery Manager Audit Reporting Consultancy
VMware's popular Site Recovery Manager (SRM) is a component of VMware vCenter that allows you to define, automate and test a consistent process for recovering applications and services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-disruptive testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consultant to help your organization to plan, deploy, test and manage a disaster recovery solution powered by VMware SRM.
Offsite Managed Backup and Recovery Services Engineer
Engineer ProSight DPS Hybrid Cloud Backup Services
ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPAA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information.
Largest PIX Firewall Upgrade Consulting Services
24/7 Cisco PIX Firewall Migration Remote Technical Support
Cisco's PIX 500 Series firewalls have reached end of life and Cisco might not support these devices. Progent still offers consulting assistance for Cisco's PIX 500 Series firewalls to help you with management and troubleshooting and Progent can in addition help you assess whether to move up to more current firewall products available from Cisco. Progent's Cisco technology experts can help your company design and carry out a cost-effective migration to Cisco ASA 5500-X Series firewalls based on leading practices.
FAQ about Contract Microsoft Consultant Part-Time Job
Full-Time Jobs Q and A about Cisco Consultants
To see replies to frequent enquiries concerning becoming employed by Progent, see Consulting at Progent Questions and Answers.
Configuration Exchange 2013 Management
Exchange 2013 Active Directory Remote Support Services
Exchange Server 2013 incorporates major enhancements to the capabilities of its predecessor Exchange 2010 and delivers powerful new features plus a revamped structure. These enhancements affect vital IT areas like manageability, high availability (HA), security, operational costs, teamwork, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to understand the potential advantages of upgrading to Microsoft Exchange 2013, create an efficient test and rollout strategy, and train your IT staff to manage your Exchange 2013 environment. Progent can also provide ongoing online consulting and management services for Exchange Server 2013.
Computer Consultants Cisco Prime Infrastructure
Aironet 700 Access Point Outsourcing
Progent's Cisco certified Wi-Fi consultants can provide economical remote and onsite help for end-of-life and current 802.11ac Aironet wireless access points and Progent can help you to design and maintain wireless environments that incorporate indoor and outside/ruggedized Aironet APs.
IT Consultant Microsoft Exchange
Best Upgrade Consultants Exchange 2000
Progent is one of the most qualified information technology support companies for integrating e-mail systems based on Exchange 2000 Server. Progent specializes in helping small and mid-size companies derive all the benefits of Microsoft Exchange Server 2000 for typical situations such as upgrading from Exchange 5.5, migration from an ISP-managed or POP3 e-mail environment, and using managed services for your Exchange 2000 support.
Microsoft Exchange Information Technology Consulting
Urgent Exchange 2003 Server Upgrade
Progent's Microsoft certified consultants can show you how to define and deploy a smooth in-place Exchange Server 2003 upgrade strategy that avoids productivity downtime, reduces ongoing support demands, and makes your Exchange Server 2003 easy to administer. For complicated multi-server or multi-site migrations, Progent offers the knowledge and experience to complete your project quickly and affordably. Progent's Microsoft Exchange Server 2003 help, troubleshooting, and design services include assistance with the configuration of third-party enhancements of Exchange 2003 Server that are best aligned to your business goals.
CISM Certified Cybersecurity Management Consulting Services
CISM Security Management Consultant Services
Progent offers the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) organization describes the basic competencies and global standards of performance that information security managers are required to master. It provides executive management the assurance that those who have qualified for their CISM credential have the background and knowledge to provide effective security administration and support consulting.
ISSAP Certified Cybersecurity Consult
Security Architecture Consultant Services
Progent's ISSAP Premier security experts, or Information Systems Security Architecture Professionals, are experts who have earned ISSAP status as a result of rigorous examination and significant experience with network security architecture. ISSAP security experts possess comprehensive knowledge of access control systems and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity and DRP, and physical security integration. Progent's ISSAP-certified security specialists can help your business with all aspects of secure network architecture.
Threat Management Gateway Remote Support Services
Threat Management Gateway Online Support Services
Microsoft Forefront Threat Management Gateway builds on the proven security technologies of ISA Server 2006 and provides a centrally administered Internet gateway that delivers a one-server solution for a variety of security functions including an application and network layer firewall, URL monitoring and filtering, antimalware, intrusion protection, reputation services, VPN control, and HTTP and HTTPS inspection. Microsoft Forefront Threat Management Gateway provides comprehensive web security logging and reporting features, permits custom reporting powered by Microsoft SQL Server, works with Active Directory to simplify policy enforcement, and can be operated as a virtual machine to lower expenses and enhance recoverability. Progent's Microsoft-certified engineers can assist you to design and execute pilot and production deployments; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, AD, SQL Server, Microsoft Exchange Server, and Microsoft SharePoint; install Forefront Threat Management Gateway 2010 to operate on a virtual machine with Windows Hyper-V; and deliver continuing support and troubleshooting. Progent's consultants can also help your organization to migrate smoothly to Microsoft Forefront Threat Management Gateway 2010 from ISA Server 2006 or ISA Server 2004.
Consult ProSight Email Data Loss Protection
24-Hour Email Allow Lists Consult
Progent's ProSight Email Guard uses the technology of leading information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your security perimeter.
Wi-Fi IP phone integration Online Help
Wi-Fi IP phone integration Technical Consultant
Progent's Wi-Fi IP phone configuration experts offer remote and on-premises support to help you build and maintain a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the set up of an IP phone or access point to offering project management outsourcing or co-sourcing services for updating the Wi-Fi architecture of a campus.
Consultants Windows Server 2012 R2 Essentials
Windows Server Essentials Migration Consulting Services
Windows Server 2012 R2 Essentials is a value-priced, versatile OS that allows small businesses to transition from the older physical on-premises datacenter to the contemporary hybrid networking paradigm that includes both local and cloud-based resources. Progent's Microsoft-certified consultants can provide budget-friendly online consulting and technical support services for Windows Server Essentials. Progent can assist you to evaluate the possible business benefits of migrating to Essentials and implementing a hybrid local/cloud-based design for your computing environment. Progent offers comprehensive project management to help you plan and carry out an efficient move to Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud applications and services. Progent can also provide ongoing consulting, technical support, and customized training.
Computer Consultants SCDPM 2012 Backup and Restore
IT Consulting SCDPM 2012 and Exchange
Progent's Microsoft-certified consultants can provide online or onsite expertise to help companies of any size to design, implement, manage, and troubleshoot a backup/recovery solution built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from earlier versions of Data Protection Manager or from another backup system, and Progent can optimize your SCDPM 2012 deployment for on premises, cloud-based, or hybrid environments. Progent can provide occasional support for resolving especially challenging issues, or full project management services. Progent's consultants can also help you to design SCDPM 2012 into an enterprise-class disaster recovery strategy.
macOS Online Engineer
Mac Technical Support Specialist
Progent offers nationwide remote help and consulting services for companies that run Apple macOS and OS X environments or whose information systems include a combination of Apple Mac and Microsoft Windows technology. Progent's consultants offer macOS and OS X users a range of IT services such as desktop assistance, upgrading to the latest version of macOS from other earlier editions of Apple macOS or OS X, plus help with Mac application software. Progent's specialists in Apple technology can also help your business with iPhone and iPad support, or migrating to iCloud. Online network consulting provides optimum return for your information technology dollar by preserving client productivity and limiting the time billed for network analysis and repair. Advanced remote access tools and experienced technicians and consultants allow Progent to solve most IT problems without wasting time and money by traveling to your site. In most of cases your IT issues can be dealt with over the phone or through a combination of telephone support and remote connectivity. Progent can make available Cisco CCIE network experts and CISSP certified security professionals to assist you with the toughest network issues.
Support Outsourcing IP Communications
Cisco VoIP Phones and CUBE Network Engineer
Progent's Cisco CCIE-certified networking experts can provide high-level support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN support, deploy ISR G2 routers with CUBE support, and design UCS server failover systems.
Network Engineer Branch Routers
Outsourcing 4000 Router
Cisco has designed an extensive array of routers including appliances designed to provide the protection, bandwidth, and availability demanded by organizations ranging from small businesses to global enterprises. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to build a reliable foundation for your network and to make it economical to grow as you add new users, open new offices, install new services, extend your network to clients and partners, and manage a more mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS operating system, including the Cisco 800 family of small office VPN routers, Cisco 2800 and 3800 ISR routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Routers.
Exchange 2013 Management Online Consulting
Exchange 2013 Migration Computer Consultant
Microsoft Exchange 2013 includes significant improvements to the functionality of Microsoft Exchange 2010 and introduces powerful new features plus a redesigned architecture. These enhancements favorably impact key facets of IT including manageability, availability, compliance, cost of ownership, teamwork, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange 2013 consulting experts can assist your organization to understand the possible advantages of upgrading to Microsoft Exchange Server 2013, design an efficient validation and deployment plan, and train your IT staff to maintain your Microsoft Exchange Server 2013 environment. Progent also offers affordable remote consulting and support and management services for Exchange Server 2013.
wireless IP phone configuration Technical Support
Remote Support Services wireless VoIP phone integration
Progent's Wi-Fi VoIP phone configuration and troubleshooting experts can provide remote and on-premises assistance to help you build and manage a Cisco wireless VoIP phone deployment by delivering services that range from troubleshooting the configuration of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.
Engineer Sun Solaris
UNIX Specialist
Progent's Solaris platform support services provide small businesses and software developers support for managing and supporting Sun Solaris environments that operate with Microsoft-based networks. Progent offers your business contact with Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security experts with CISM and CISA certification. This wide array of expertise offers you an easy single consulting firm to help you create and manage a secure and robust cross-platform network and communications solution that allows Solaris and Microsoft coexistence by combining Microsoft Windows with major variants of UNIX such as Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux variations such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora Linux, Gentoo Linux, Mandrake/Mandriva, Debian GNU/Linux, and Slackware.
Consultancies Microsoft Certified Partner
Certified Microsoft Partner Consulting Service Firm
Progent is a Microsoft Certified Partner with special competencies such as Information Worker Solutions. Microsoft Certified Partners are the elite organizations who earn the top customer satisfaction and enjoy the tightest working relationship with Microsoft. The knowledge, skills, and dedication needed to earn the status of Microsoft Certified Partner benefits Progent's customers by enabling Progent to offer your company more complete solutions for your IT network.
