Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for IT Service Firms in Brooklyn
ProgentProgentís consulting support for network service firms in Brooklyn New York enables your company to provide your customers Progent's consulting expertise and Help Desk support with your own branding as a transparent augmentation of your in-house network services group. These services can help you add to your revenue, expand your service offerings, satisfy your customers, and increase your bottom line.

Progentís nationwide roster of network infrastructure engineers, desktop support specialists, IT administrators, and data security consultants have worked as seamless expansions to the support groups of some of the worldís biggest IT service firms. Progentís breadth and depth of technical knowledge allows you to widen the capabilities of your IT service practice, and Progentís transparency helps you strengthen and protect your company's brand.

Progent is a network support firm with 20 years of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network experts of any private computer services firm in the world. Progent has delivered remote technical assistance and advanced consulting to customers in every state in the U.S. (See recommendations from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's reseller program for network service organizations features seamless resale to your clients of professional IT services. Progent bills you directly and works under your direction to deliver your customers support services under your brand. Also, Progent has a low-cost Extended Hours Support Service for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the heart of an efficient Help Desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but a hassle to set up and maintain. Small or niche IT support organizations rarely have the required resources. Progent's Service Desk and ticketing solution offers IT service firms an economical way to retain their company branding while providing their customers world-class desktop support backed by an advanced ticketing system and reinforced by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Help Desk and ticketing program for IT support firms leverages Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your existing ticketing platform. The features offered with Progent's Call Center and ticketing solution allow you to increase your support volume, the range of technologies your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing solution for IT service companies include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour service level agreement to commence work during standard work hours.
  • Standard service hours are 5am to 7pm PST, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises service in larger metros is offered throughout the country at extra cost.
  • You have complete control of your clients and billing.
  • Your clients enter incident reports through your branded Internet portal, an 800 phone number, or by sending a request to your dedicated mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated online while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your SBEs.
For additional information on Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting expertise for IT service organizations allows your support team to act as a sole point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your team and core in-house competencies steadily without being forced to decline new business owing to a lack of in-house expertise or the absence of personnel.

Important features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your internal IT service group, responding to your management, and bills you rather than your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Documentation: Progent uses an enterprise-class reporting system to ensure that all IT services performed are fully documented. This makes it easy for support group to transfer account responsibilities to internal personnel when you have enough staff and relevant skill sets.
Major benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your IT Support Practice: You can quickly and affordably accept more opportunities outside your main fields of excellence and open additional territories without exposure to the risks involved with increasing your head count too quickly.
  • Re-enforce Your Name: You can improve your positioning as a comprehensive IT support provider by delivering more services to more clients using your own company name.
  • Add to Your IT Support Portfolio: Progent offers top-tier support in a broad array of technologies and can be a reliable reservoir of skills for expanding your IT support business.
  • Fast Escalation: With a sizable team of senior IT experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging problems get resolved promptly.
  • Keep Your Clients Satisfied: Happy customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to look for expertise from other support firms.
  • Remote Support Professionals: For 20 years, Progent has delivered online IT support from Call Center support to high-level consulting. Efficient online service saves money and produces fast results.
  • Top Industry Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other technology leaders. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Brooklyn, New York Organizations
Progent's seasoned roster of certified consultants and technical experts can provide Brooklyn, New York businesses a wide range of remote consulting and troubleshooting expertise. Practice areas offered under Progent's consulting program for network service organizations include:

Find Out More About Progent's Reseller Program for Network Service Providers in Brooklyn, New York
For more information about Progent's consulting support for IT service firms in Brooklyn, New York, call 1-800-993-9400 or refer to Contact Progent.