Progent's Consulting, Help Desk, and Ticketing Support for IT Service Organizations in Brooklyn
ProgentProgent’s consulting services for IT service firms in Brooklyn New York allows you to provide your clients Progent's consulting and Help Desk Call Center support using your own branding as a seamless extension of your regular network support group. These services can help you grow your client base, close gaps in your service portfolio, create happy clients, and improve your bottom line.

Progent’s nationwide roster of network infrastructure engineers, desktop support technicians, IT admins, and cybersecurity consultants have worked as transparent supplements to the IT groups of some of the world’s biggest IT support firms. Progent’s breadth and depth of expertise allows you to widen the capabilities of your IT support practice, and Progent’s close integration with your support team helps you promote and protect your branding.

Progent is a network consulting firm with 20 years of experience providing remote expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco-certified CCIE network infrastructure experts of any private IT services company in the world. Progent has provided remote technical support and consulting to customers in every state in the U.S. (Check out testimonials from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your clients of professional IT services. Progent invoices your firm exclusively and performs under your instructions to provide your customers support services under your brand. Also, Progent has a low-cost Extended Hours Support Program for clients who need access to 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of a successful Help Desk. But modern ticketing platforms are not just expensive to acquire and staff, but also difficult to set up and manage. Smaller IT support organizations seldom have the necessary financial or human resources. Progent's Service Desk and ticketing program gives IT service firms an economical way to retain their company branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to top-tier experts.

Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Service Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing software, an online desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Help Desk and ticketing services allow your IT service firm to expand your support workload, the range of technologies your business can handle, the locations you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT service firms include:

  • Progent's online desktop support staff delivers Level 1 end user help with 1-hour service level agreement to begin work during standard work hours.
  • Normal support times are from 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional onsite support in larger metro areas is available across the US at additional cost.
  • You retain complete control of your customers and billing.
  • Your customers enter requests by means of your own branded web portal, an 800 number, or by directing an email to your specified mailbox.
  • Every end user request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Call Center and ticketing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Providers
Progent's consulting for IT service organizations allows you to become a single point of contact for practically all IT guidance and troubleshooting your customers may need. You can build your team and core IT skills steadily without being forced to say no to opportunities due to a gap in in-house expertise or a shortage of bandwidth.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Service Delivery: Progent acts as a seamless supplement to your internal support team, responding to your management, and bills your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class documentation platform to make sure all IT services performed are fully documented. This makes it easy for support group to transfer service assignments to in-house personnel once you have enough staff and relevant technical skills.
Top advantages of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and safely take on more jobs beyond your main areas of expertise and serve additional territories without assuming the risks involved with increasing your head count too quickly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive network service firm by offering more solutions to more clients under your own brand.
  • Add to Your IT Support Portfolio: Progent can provide top-tier expertise in a broad array of technologies and can be a dependable reservoir of skills for expanding your IT support operations.
  • Rapid Escalation: With a sizable roster of top-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest issues get resolved promptly.
  • Make Your Customers Satisfied: Satisfied customers keep coming back. By joining with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
  • Online Technical Support Experts: For two decades, Progent has delivered remote IT support from Call Center support to high-level consulting. Efficient online support cuts costs and produces fast results.
  • Major Industry Certifications: Progent’s IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT services under your own name, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Brooklyn, New York Organizations
Progent's seasoned team of certified consultants and technical experts can provide Brooklyn, New York companies a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's reseller program for network service providers include:

Learn More Details About Progent's Consulting Support for Network Service Organizations in Brooklyn, New York
For more details about Progent's reseller program for network service firms in Brooklyn, New York, call 1-800-993-9400 or see Contact Progent.