Progent's Consulting, Help Desk Call Center, and Ticketing for IT Service Firms in Fort Collins
Progent’s consulting support for IT service firms in Fort Collins Colorado enables you to provide your customers Progent's consulting expertise and Help Desk support under your brand as a transparent extension of your in-house network support team. These services can help you add to your client base, close gaps in your service portfolio, satisfy your customers, and improve your profits.
Progent's roster of network engineers, PC support technicians, IT administrators, and cybersecurity consultants have worked as seamless adjuncts to the IT staffs of some of the country's largest IT support firms. Progent’s range of technical knowledge enables you to broaden the capabilities of your IT service business, and Progent’s transparency lets you strengthen and protect your branding.
Progent is a network consulting company with 20 years of experience providing remote expertise to small and middle-size companies. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network engineers of any private IT support firm in the world. Progent has delivered online technical assistance and advanced consulting to customers in every state in the U.S. (Check out recommendations from Progent's clients.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service providers offers seamless resale to your clients of professional IT services. Progent bills you directly and performs under your instructions to provide your clients consulting and support services under your branding. In addition, Progent has an affordable Extended Hours Support Service for customers who require access to 24x7 support.
Help Desk Call Center and Ticketing Services for Network Service Firms
Ticketing is the heart of a successful service desk. But full-featured ticketing systems are not only costly to acquire and staff, but also challenging to set up and maintain. Smaller IT support companies do not have the required resources. Progent's Help Desk and ticketing program gives IT service organizations a practical way to keep their custom branding while providing their customers responsive desktop support backed by an advanced ticketing system and supplemented by fast escalation to top-tier experts.
Key Features of Progent's Help Desk and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT support firms leverages Progent's investments in advanced ticketing software, an online desktop services staff, and a group of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The features offered with Progent's Help Desk and ticketing services allow you to expand your physical and virtual support workload, the diversity of technical issues your business can handle, the locations you can serve, and your overall availability.
Key features of Progent's Service Desk and ticketing program for IT service firms include:
Progent's Consulting Expertise for Network Service Providers
Progent's consulting expertise for IT service firms allows your support team to become a single source for virtually all IT guidance and troubleshooting your customers may need. You can grow your team and core IT skills at your own pace without having to turn down opportunities owing to a lack of in-house expertise or the absence of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
Progent's Areas of Expertise for Fort Collins, Colorado Businesses
Progent's veteran roster of certified consultants and technical experts offers Fort Collins, Colorado businesses a wide array of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for network service firms include:
Learn More Details About Progent's Reseller Support for IT Service Organizations in Fort Collins, Colorado For more details about Progent's consulting support for network service organizations in Fort Collins, Colorado, call 1-800-993-9400 or refer to Contact Progent.