Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Fort Collins
ProgentProgentís consulting services for IT service organizations in Fort Collins Colorado enables you to offer your clients Progent's consulting and Help Desk support with your company's own branding as a transparent supplement to your regular network services team. These services can put you on the fast track to grow your revenue, flesh out your service catalog, create happy customers, and improve your bottom line.

Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and data security consultants have acted as transparent adjuncts to the IT groups of some of the country's biggest IT service firms. Progentís range of expertise allows you to add to the scope of your IT support business, and Progentís transparency lets you strengthen and protect your branding.

Progent is a network consulting company with 20 years of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your clients of professional services. Progent invoices your firm exclusively and works under your instructions to provide your customers support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing systems are not just expensive to license and staff, but difficult to set up and manage. Smaller IT support providers seldom have the necessary resources. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to retain their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services enable you to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Service Desk and ticketing solution for IT support firms include:

  • Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to commence work during standard business hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite support in major metros is available throughout the US at additional cost.
  • You keep complete control of your clients and billing.
  • Your clients submit requests through your custom branded web portal, an 800 phone number, or by sending a message to your dedicated mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
For additional information on Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service organizations allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic IT skills steadily without having to decline opportunities due to a gap in in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a seamless extension of your internal support group, under your management, and invoices you rather than your client.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Documentation: Progent utilizes an enterprise-class reporting platform to ensure that all IT services performed are fully described. This enables support group to shift service responsibilities to in-house consultants when you have enough people and appropriate skill sets.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can easily and safely take on more jobs beyond your main areas of excellence and serve additional territories without the risks associated with expanding your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT support firm by offering more solutions to more customers under your own company name.
  • Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can act as a dependable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a sizable roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Keep Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online IT support from Call Center support to advanced consulting. Effective remote service saves money while delivering fast results.
  • Top Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Fort Collins, Colorado Companies
Progent's veteran roster of certified consultants and technical experts can deliver Fort Collins, Colorado companies a broad range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:

Learn More Details About Progent's Consulting Support for Network Service Providers in Fort Collins, Colorado
To learn additional details about Progent's reseller support for IT service organizations in Fort Collins, Colorado, call 1-800-993-9400 or visit Contact Progent.