Fort Collins Specialists for Computer Support Companies
Transparent Short-Term Support Team Assistance
Progent's Consulting, Help Desk, and Ticketing Support for IT Service Firms in Fort Collins
Progent’s consulting services for IT service organizations in Fort Collins Colorado enables you to offer your clients Progent's consulting and Help Desk support with your company's own branding as a transparent supplement to your regular network services team. These services can put you on the fast track to grow your revenue, flesh out your service catalog, create happy customers, and improve your bottom line.
Progent's team of network infrastructure experts, desktop integration and troubleshooting specialists, network admins, and data security consultants have acted as transparent adjuncts to the IT groups of some of the country's biggest IT service firms. Progent’s range of expertise allows you to add to the scope of your IT support business, and Progent’s transparency lets you strengthen and protect your branding.
Progent is a network consulting company with 20 years of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco CCIE network infrastructure engineers of any independent IT support firm in the world. Progent has delivered online IT assistance and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)
Providing Progent's Support Services Under Your Own Brand
Progent's consulting program for IT service firms features seamless resale to your clients of professional services. Progent invoices your firm exclusively and works under your instructions to provide your customers support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for clients who require 24x7 support.
Help Desk Call Center and Ticketing for Network Service Providers
Ticketing systems are fundamental to an effective Help Desk. But modern ticketing systems are not just expensive to license and staff, but difficult to set up and manage. Smaller IT support providers seldom have the necessary resources. Progent's Call Center and ticketing solution offers IT support organizations an affordable way to retain their custom branding while providing their customers world-class desktop support backed by a best-of-breed ticketing system and supplemented by fast escalation to high-level experts.
Key Features of Progent's Help Desk and Ticketing Program for IT Service Providers
Progent's Call Center and ticketing program for IT support companies takes advantage of Progent's investments in advanced ticketing technology, a remote desktop support team, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your current ticketing system. The standard and optional features available with Progent's Help Desk and ticketing services enable you to increase your physical and virtual support volume, the diversity of technologies your business can handle, the number of {geographies you can serve, and your overall availability.
Important features of Progent's Service Desk and ticketing solution for IT support firms include:
- Progent's online desktop service staff provides Level 1 end user help with 1-hour SLA to commence work during standard business hours.
- Standard service hours are 5am to 7pm Pacific Standard Time, five days per week.
- Extended hours support is offered at additional cost.
- Optional onsite support in major metros is available throughout the US at additional cost.
- You keep complete control of your clients and billing.
- Your clients submit requests through your custom branded web portal, an 800 phone number, or by sending a message to your dedicated mailbox.
- Every customer request automatically becomes an open request in the ticket system.
- Service tickets can be tracked and modified remotely until they are closed.
- Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for IT service organizations allows your support team to become a single point of contact for virtually all technical guidance and troubleshooting your customers may need. You can build your team and strategic IT skills steadily without having to decline opportunities due to a gap in in-house expertise or a shortage of personnel.
Important aspects of Progent's Reseller Program for IT Service Firms include:
- Transparent Support: Progent works as a seamless extension of your internal support group, under your management, and invoices you rather than your client.
- By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
- Detailed Service Documentation: Progent utilizes an enterprise-class reporting platform to ensure that all IT services performed are fully described. This enables support group to shift service responsibilities to in-house consultants when you have enough people and appropriate skill sets.
- Safely Grow Your Service Practice: You can easily and safely take on more jobs beyond your main areas of excellence and serve additional territories without the risks associated with expanding your full-time staff too rapidly.
- Re-enforce Your Brand: You can improve your mind share as a full-spectrum IT support firm by offering more solutions to more customers under your own company name.
- Flesh Out Your Services Portfolio: Progent offers world-class expertise in a broad array of IT disciplines and can act as a dependable resource for growing your IT service operations.
- Rapid Escalation: Thanks to a sizable roster of senior technology experts ready to help, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
- Keep Your Clients Satisfied: Happy clients stick. By teaming with Progent, you can keep delivering solutions without ever requiring clients to seek expertise from your competitors.
- Online Technical Support Professionals: For 20 years, Progent has delivered online IT support from Call Center support to advanced consulting. Effective remote service saves money while delivering fast results.
- Top Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
Progent's Areas of Expertise for Fort Collins, Colorado Companies
Progent's veteran roster of certified consultants and technical experts can deliver Fort Collins, Colorado companies a broad range of online technical guidance and debugging expertise. Areas of expertise covered under Progent's consulting program for IT service organizations include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Microsoft Exchange Server 2016 Migration
- Microsoft Windows Server 2019 Migration
- Windows Server 2016 Integration
- Windows 10 Integration
- Windows 8.1 Support
- SharePoint Development
- SQL Server Integration
- AD Planning
- Office/Microsoft 365 Integration
- Dynamics GP Reporting
- Microsoft Azure, AWS, Google Cloud
- Online Network Support
- Telecommuter Support
- Cisco Network Infrastructure
- Juniper Infrastructure
- Cisco Routers Configuration
- Security and Compliance Monitoring
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Integration
- Call Center Services
- Desktop Support Services
- Colocation Center Solutions
- Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Programming
- Virtualization Management
- Windows Hyper-V Integration
- VMware vSphere Integration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Support
- BYOD Management
- iPhone Support
- Android Smartphone Integration
- Ransomware Defense and Recovery
- Data Backup/Restore Solutions
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Help
- Microsoft Teams Migration
- Wi-Fi Access Point Setup
- Wi-Fi Site Assessments
Learn More Details About Progent's Consulting Support for Network Service Providers in Fort Collins, Colorado To learn additional details about Progent's reseller support for IT service organizations in Fort Collins, Colorado, call 1-800-993-9400 or visit Contact Progent.
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CRM Specialists
CRM Technology Consulting
Microsoft Dynamics Customer Relationship Management helps mid-market companies build positive client relationships. Integrated Sales and Customer Service components enable in-house staff to share data to help promote sales success and deliver steady, effective customer service. Progent can set up the most sensible server and communications infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your company with a certified MS CRM professional who can help you integrate Microsoft Dynamics CRM with your marketing or customer service databases.
SCOM Management Packs Remote Consulting
SCOM 2012 Application Monitoring On-site Technical Support
Progent's Microsoft-certified consultants have more than 10 years of experience designing, implementing, enhancing and repairing System Center Operations Manager environments and offer organizations of any size expert online or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to design a topology for System Center 2012 Operations Manager servers that provides the performance and availability required to monitor your IT resources effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also assist you to import and customize Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as Microsoft and 3rd-party applications and services. Also, Progent can provide responsive remote or on-premises technical support to assist you to remediate critical issues uncovered by SCOM 2012.
Open Now ASA Firewall with Firepower Consultant
ASA Firepower Configuration
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for all new deployments. Progent's Cisco-premier CCIE network experts can help you to maintain your existing PIX or Cisco ASA 5500 security appliances and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also assist you to plan, configure, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
24x7 Cisco Jabber Integration
Jabber and CUCM Clusters Online Troubleshooting
Progent's Jabber consultants can provide online or onsite expertise to assist organizations of any size to plan, implement, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent can provide advanced support for all the technologies that make up creating an end-to-end Jabber solution such as Cisco network devices and management software, Microsoft Office 365 apps, Windows and Mac computers, iOS and Google Android smartphones and tablets, SIP trunking, WiFi systems, security and compliance, cloud computing, immersive telepresence systems, PBX systems, disaster recovery preparedness, and other components of a modern collaboration ecosystem.
Contract Job Compensation for Senior Network Engineer
Benefits for Home Based Network Engineering Jobs Available
Progent's compensation model is based on revenue sharing, so just like being a freelance consultant, your earnings are entirely tied to your generated revenue. Certain of our support staff focus on lifestyle issues and choose to consult at an easy pace, utilizing our flexible schedule to follow individual pursuits like hiking, car racing, skiing, fishing, vacations, or sharing free time with relatives and friends. Others use the chance to make big dollars via lots of work and long days. Progent completely encourages either side of the spectrum plus any point in between.
Outsourcing Network Help Engineers
Engineers Network Support Outsourcing
Progent is structured to provide comprehensive remote consulting for all technical areas associated with today’s small company IT networks and allows you to outsource a variety of strategic, as-needed services including a temporary CIO to provide advanced planning and negotiating capability, a Call Center for help desk support, proactive remote monitoring, spam and email-borne virus filtering as an outside-the-firewall service, best-practices project management for critical initiatives such as office moves orOS upgrades, Cisco-certified consultants for building and maintaining high-performance and reliable network infrastructure, certified security specialists to ensure information safety and compliance, disaster recovery experts to create business continuity plans, and software developers to write, enhance, or repair business application programs.
Specialists Google Cloud AI Building Blocks
24 Hour Google Cloud Windows Specialist
Progent offers affordable remote and onsite consulting to assist organizations of any size to migrate any portion of their core IT resources to Google Cloud Platform services. This can save time and equipment expense and enable access to Google's state-of-the-art machine learning technology. Progent can assist your IT team with every phase of Google Cloud Platform integration including requirements analysis, preparedness assessment, architectural design, testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security.
24-7 Cisco CCIE Online IT Consulting Firms
Support Companies Cisco Architecture
Progent's CCIE-certified networking consultants have extensive experience assisting ISPs to architect, deploy, manage, optimize, and troubleshoot fault-tolerant, scalable network environments appropriate for public networks.
Cisco Remote Access Computer Tech
Software Support Cisco Security
Progent's Cisco CCIE-certified networking consultants have extensive background helping Internet Service Providers to architect, deploy, administer, optimize, and debug high-availability, scalable network solutions suitable for public networks.
CISSP Certified Security Architect Consulting Services
Consulting Services CISSP Certified Security Analyst
Progent's CISSP-certified network security experts can assist organizations of any size with any facet of IT security. Progent can help implement cost-effective cybersecurity systems that protect a small office against advanced threats or Progent can design, configure, and manage an end-to-end security environment for hybrid networks that support local, online, and mobile users accessing IT resources distributed over a mix of physical sites and various clouds.
Windows Server 2008 BranchCache Engineer
Remote Technical Support Windows Server 2008 Active Directory
Progent's certified consultants can help you to calculate the advantages of Windows Server 2008 for your company, develop pilot programs and migration strategies, install Windows Server 2008 with your network environment and workload, educate your support personnel how to use enhanced administration tools, and deliver continuing consulting and technical support via budget-friendly options including Help Desk support and online technical support.
Remote Cisco Experts Remote Technical Support Meraki
Emergency Meraki 802.11ac AP Migration Consultants
Progent's Cisco Meraki wireless AP experts offer online and onsite support to help businesses of all sizes to design, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki APs. Progent can assist your business to set up and manage Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate other Cisco products such as Catalyst and Nexus switches, routers and firewalls to build a seamless network infrastructure that delivers the same connectivity, performance, security compliance, manageability and uptime for wired and Wi-Fi clients regardless of their location or computing device.
Office 365 Exchange migration Network Consulting
Office 365 and iOS Outsourcing
Office 365 is Microsoft's extensive suite of productivity apps and cloud-hosted services offered on a subscription basis. Office 365 applications and cloud-based services are available in an array of product bundles intended for markets ranging from individuals and households to global enterprises. Progent can provide quick and affordable online access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Google Android technology. Progent can assist your business to evaluate the many subscription plans available with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux software. Progent can also assist you to create and maintain hybrid ecosystems that transparently combine on-premises and cloud resources.
64-bit Upgrade Online Technical Support
64-bit Upgrade Professionals
Progent’s Microsoft-expert consultants can help your organization to update your desktops from 32 bits to 64 bits. Progent can assist your company to understand the risks and benefits of migrating to 64-bit PC desktop processing, plan an efficient migration process that reduces operational interruptions, and provide economical, expert remote support to aid your company to install 64-bit desktop software and application programs on your current hardware.
ProSight Email Guard Outbound Email Encryption Engineers
ProSight Spam Filtering Services Specialists
Progent's ProSight Email Guard solution uses the technology of top information security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.
Mac Penetration Testing Online Help
Macintosh Virus Protection Professionals
Progent's CISM-certified security staff can show you how to protect your Apple Mac network through expert services such as running security audits, recovery from virus and denial of service penetrations, configuring firewalls, implementing safe remote and mobile connectivity, installing monitoring programs for protection against viruses, spam, and directory harvest attacks, and creating a company-wide security strategy appropriate for the particular objectives of your business network.
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats.
Data Mart Development
Biggest XTML Development Firms
If you want to update your production web site, create internal webs for applications such as human resources or employee education, design a high-impact web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can provide talented and experienced web developers. Progent's consultants can also show you how to design and manage a safe, fault-tolerant server and communications network, including off-site and wireless connectivity, to run your web solutions.
After Hours SQL 2008 Reporting Services Programming Firms
Top Rated SQL Server Replication Specialists
Progent's Microsoft-certified SQL Server application developers and DBAs offer remote expertise to help businesses of all sizes to build, manage, and troubleshoot applications based on the Microsoft SQL Server platform and Microsoft's .NET framework. Progent's SQL Server experts offer help with any phase of the application life cycle in environments that range from small business or departmental databases to VLDB applications and data warehousing.
Best Outsourced Programming Amazon AWS hybrid cloud solutions
Amazon Web Services hybrid cloud solutions Development Company
Progent offers affordable remote support to assist businesses to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3, and Glacier. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design and review, pilot testing, deployment, centralized administration, performance optimization, licensing management, disaster recovery mechanisms, and security.
24-7 Windows 7 Help Desk Specialist
Specialists Windows 7 Upgrade
Progent's certified engineers offers offsite and onsite support services to help you to administer, support, and troubleshoot PCs powered by Microsoft Windows 7 and can also provide help with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers expertise with management automation, security and compliance, backup and restore, remote access, smartphone and tablet management, wireless configuration, and remote system monitoring and alerts.
Microsoft Windows Server 2012 R2 Remote Support
Microsoft Certified Expert Windows Server 2012 R2 Multitenancy Help and Support
Progent's Microsoft-certified professionals can help you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your company, develop test environments and rollout strategies, tune your network infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT support team, develop a corporate-wide security plan, streamline network management, assist with application development, and build and validate a disaster recovery/business continuity plan.
wireless IP phone integration Support and Help
wireless VoIP phone integration Technology Consulting Services
Progent's Cisco wireless VoIP phone configuration and troubleshooting experts can provide online and onsite support to help you build and maintain a Cisco wireless VoIP phone solution by providing services that range from troubleshooting the configuration of a wireless IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the wireless infrastructure of an entire campus.
