Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Firms in Fort Collins
ProgentProgentís consulting support for network service organizations in Fort Collins Colorado allows your company to provide your clients Progent's consulting and Help Desk support under your company's own branding as a transparent supplement to your regular IT support group. This can ease the way for you to grow your client base, expand your service portfolio, satisfy your customers, and improve your bottom line.

Progent's team of network experts, PC integration and troubleshooting technicians, network admins, and data security consultants have acted as transparent extensions to the IT staffs of some of the country's biggest IT support firms. Progentís range of expertise allows you to widen the scope of your IT support business, and Progentís transparency helps you strengthen and preserve your branding.

Progent is a network consulting company with 20 years of experience providing online expertise to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco CCIE network experts of any independent IT support firm in the world. Progent has provided online technical assistance and consulting to clients in every state in the U.S. (See testimonials from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for IT service providers features seamless resale to your clients of world-class IT services. Progent invoices you exclusively and works under your direction to provide your clients support services under your brand. Also, Progent has an affordable Off-hours Support Program for clients who require 24x7 support.

Help Desk and Ticketing Services for Network Service Providers
Ticketing is fundamental to an efficient IT Call Center. But enterprise-grade ticketing systems are not just costly to acquire and staff, but a hassle to set up and maintain. Smaller IT service companies seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT support firms an economical way to retain their custom branding while delivering their clients responsive desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Providers
Progent's Help Desk and ticketing solution for IT service firms leverages Progent's sizable investments in advanced ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can establish data interchange with your current ticketing platform. The standard and optional features available with Progent's Help Desk and ticketing services allow you to increase your support volume, the diversity of technologies your business can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's online desktop service staff delivers Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Standard support hours are 5am to 7pm PST, five days a week.
  • Extended hours support is available at additional cost.
  • Optional onsite service in major metro areas is available throughout the country at extra cost.
  • You keep full control of your clients and invoicing.
  • Your clients submit incident reports through your custom branded Internet portal, an 800 phone number, or by sending a request to your specified email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
For additional information about Progent's Service Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Providers
Progent's consulting for IT service providers allows your support team to become a single point of contact for practically all technical guidance and troubleshooting your clients may require. You can build your staff and core IT skills at your own pace without being forced to decline new business owing to a gap in expertise or the absence of personnel.

Key aspects of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your in-house IT service group, responding to your direction, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to minimize costs.
  • Extensive Service Documentation: Progent uses an advanced reporting system to make sure all IT services delivered are fully described. This enables you to shift account assignments to in-house consultants once you have sufficient staff and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Grow Your Service Practice: You can quickly and efficiently accept more opportunities outside your main areas of expertise and open additional geographies without assuming the risks involved with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your positioning as a full-spectrum network support provider by offering more services to more clients using your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier support in a broad array of technologies and can act as a reliable reservoir of skills for growing your IT service operations.
  • Rapid Problem Escalation: Thanks to a large team of top-level technology experts ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Keep Your Customers Satisfied: Satisfied clients stick. By teaming with Progent, you can keep making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Support Experts: For two decades, Progent has provided remote network support ranging from Call Center support to high-level consulting. Efficient remote support saves money and produces fast results.
  • Major Industry Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, IBM, and other leading technology companies. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Areas of Expertise for Fort Collins, Colorado Businesses
Progent's veteran team of certified engineers can provide Fort Collins, Colorado businesses a wide array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service firms include:

Find Out More About Progent's Reseller Support for IT Service Providers in Fort Collins, Colorado
To learn more information about Progent's reseller program for IT service organizations in Fort Collins, Colorado, call 1-800-993-9400 or see Contact Progent.