Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Irving
ProgentProgentís consulting support for network service organizations in Irving Texas enables you to provide your clients Progent's consulting expertise and Help Desk support with your brand as a transparent extension of your regular network support team. This can ease the way for you to grow your revenue, flesh out your service portfolio, create happy customers, and increase your profits.

Progentís nationwide roster of network infrastructure experts, desktop integration and troubleshooting technicians, IT admins, and data security consultants have worked as transparent expansions to the IT staffs of some of the worldís largest IT support businesses. Progentís range of expertise enables you to add to the scope of your IT service practice, and Progentís transparency helps you promote and protect your branding.

Progent is a network support company with two decades of background providing online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has delivered online IT support and consulting to clients in every state in the U.S. (Refer to testimonials from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's reseller program for network service providers features seamless resale to your customers of world-class IT services. Progent invoices your firm exclusively and works under your instructions to provide your customers support services under your branding. Also, Progent offers an affordable Extended Hours Support Service for clients who need 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is the enabling technology behind an efficient service desk. But modern ticketing systems are not just expensive to acquire and staff, but also a hassle to configure and manage. Small or niche IT support organizations do not have the required budget or personnel. Progent's Call Center and ticketing solution gives IT support firms an affordable way to keep their own branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Solution for Network Service Organizations
Progent's Help Desk and ticketing solution for IT support firms takes advantage of Progent's sizable investments in highly scalable ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts. You can utilize Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Help Desk and ticketing services allow your IT service firm to increase your support workload, the range of technical issues your business can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support organizations include:

  • Progent's remote desktop service staff provides Level 1 end user assistance with 1-hour service level agreement to begin work during standard work hours.
  • Standard support hours are 5am to 7pm PST, five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises support in larger metro areas is offered throughout the US at extra cost.
  • You retain complete control of your customers and billing.
  • Your clients enter service requests by means of your custom branded Internet portal, an 800 phone number, or by directing a message to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely while they are active.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For more information about Progent's Call Center and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to become a single point of contact for practically all IT expertise your customers may need. You can grow your staff and core IT skills steadily without having to say no to opportunities owing to a lack of in-house expertise or a shortage of personnel.

Important aspects of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your internal IT service team, under your coordination, and invoices your firm instead of your client.
  • Granular Billing: Progent bills on a per-minute basis to minimize costs.
  • Extensive Documentation: Progent uses an enterprise-class service documentation platform to make sure all services performed are thoroughly described. This makes it easy for support group to shift account responsibilities to in-house personnel once you have enough staff and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your Service Business: You can quickly and affordably accept more opportunities beyond your core areas of excellence and serve additional territories without assuming the risks involved with increasing your full-time staff too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a comprehensive IT support provider by offering more solutions to more clients under your own company name.
  • Add to Your Services Catalog: Progent offers top-tier support in a wide range of technologies and can act as a reliable resource for growing your IT support business.
  • Fast Problem Escalation: With a large roster of senior IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging problems can be handled promptly.
  • Make Your Customers Happy: Happy clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to seek help from your competitors.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online IT support from Help Desk services to advanced consulting. Efficient online support saves money and produces quick results.
  • Top Certifications: Progentís engineers have earned advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants hold top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more details about Progent's certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Firms.

Progent's Practice Areas for Irving, Texas Companies
Progent's veteran team of certified engineers can deliver Irving, Texas companies a wide array of online technical guidance and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:

Learn More About Progent's Consulting Support for Network Service Firms in Irving, Texas
For additional details about Progent's consulting program for network service firms in Irving, Texas, call 1-800-993-9400 or visit Contact Progent.