Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Midtown Manhattan
ProgentProgentís consulting services for IT service organizations in Midtown Manhattan New York allows your company to provide your clients Progent's consulting and Help Desk Call Center support under your company's brand as a seamless extension of your regular IT support group. These services can help you add to your client base, flesh out your service offerings, satisfy your customers, and increase your bottom line.

Progentís nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and data security professionals have acted as seamless supplements to the support groups of some of the worldís biggest IT service firms. Progentís breadth and depth of technical knowledge enables you to broaden the capabilities of your IT support business, and Progentís transparency lets you promote and protect your branding.

Progent is a network support firm with two decades of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the biggest groups of Cisco CCIE network engineers of any private IT support company in the world. Progent has provided online technical assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service organizations features seamless resale to your customers of professional services. Progent bills your firm exclusively and performs under your direction to deliver your clients consulting and support services under your branding. Also, Progent has an affordable Extended Hours Support Service for customers who need access to 24x7 technical support.

Help Desk and Ticketing Services for IT Service Firms
Ticketing systems are the enabling technology behind an efficient Help Desk. But modern ticketing systems are not only costly to license and staff, but also difficult to set up and maintain. Smaller IT support companies do not have the necessary resources. Progent's Service Desk and ticketing solution offers IT support firms a practical way to keep their company branding while delivering their clients world-class desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's sizable investments in advanced ticketing software, a remote desktop support team, and a network of geographically distributed subject matter experts. You can use Progent's ticketing platform exclusively or Progent can establish data interchange with your existing ticketing platform. The features offered with Progent's Call Center and ticketing services allow you to increase your support workload, the diversity of technical issues your business can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Call Center and ticketing program for IT service organizations include:

  • Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour service level agreement to begin work during normal business hours.
  • Standard support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in major metro areas is available throughout the country at extra cost.
  • You keep full control of your clients and billing.
  • Your clients submit incident reports using your custom branded web portal, an 800 number, or by sending an email to your dedicated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and updated remotely until resolution.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting expertise for network service organizations allows your support team to act as a sole source for virtually all IT guidance and troubleshooting your clients may need. You can grow your staff and strategic in-house competencies steadily without having to decline new business owing to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Providers include:

  • Transparent Support: Progent acts as a seamless extension of your in-house IT service team, responding to your management, and bills you rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in costs.
  • Detailed Service Reporting: Progent uses an enterprise-class reporting system to make sure all services performed are thoroughly described. This allows your IT support organization to shift service assignments to in-house consultants once you have sufficient people and appropriate technical skills.
Major advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Business: You can quickly and affordably take on additional jobs outside your core fields of excellence and serve new geographies without assuming the risks associated with expanding your full-time staff too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum network support firm by delivering more solutions to more clients under your own company name.
  • Add to Your Services Portfolio: Progent offers top-tier support in a wide array of IT disciplines and can act as a dependable reservoir of skills for expanding your IT support operations.
  • Fast Problem Escalation: Thanks to a large team of top-level technology experts ready to help, Progent can escalate quickly from Tier 1 to Tier 3 services so even the most challenging issues get resolved promptly.
  • Make Your Customers Satisfied: Happy customers stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for help from your competitors.
  • Online Technical Support Professionals: For two decades, Progent has delivered online network support from Call Center support to advanced consulting. Efficient remote support cuts costs while delivering quick solutions.
  • Major Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Find out more details about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT services under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Midtown Manhattan, New York Businesses
Progent's veteran team of certified engineers can provide Midtown Manhattan, New York businesses a wide range of online consulting and troubleshooting services. Practice areas offered under Progent's consulting program for network service providers include:

Find Out More About Progent's Reseller Support for IT Service Providers in Midtown Manhattan, New York
For additional details about Progent's reseller program for network service organizations in Midtown Manhattan, New York, call 1-800-993-9400 or see Contact Progent.