Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Firms in Milwaukee
ProgentProgentís consulting services for network service organizations in Milwaukee Wisconsin enables you to offer your clients Progent's consulting and Help Desk Call Center support using your own branding as a transparent extension of your in-house IT services group. This can ease the way for you to grow your revenue, close gaps in your service offerings, satisfy your customers, and increase your profits.

Progent's team of network engineers, desktop integration and troubleshooting specialists, network admins, and data security professionals have worked as transparent supplements to the support staffs of some of the worldís biggest IT support firms. Progentís breadth and depth of technical knowledge allows you to broaden the scope of your IT support practice, and Progentís close integration with your support team helps you strengthen and protect your branding.

Progent is an IT support company with two decades of experience providing remote expertise to small and mid-size organizations. Progent is a Microsoft Certified Partner and has one of the largest groups of Cisco CCIE network infrastructure engineers of any private computer services company in the world. Progent has provided online technical support and consulting to customers in every state in the country. (Refer to testimonials from Progent's clients.)

Reselling Progent's Services Under Your Own Brand
Progent's consulting program for network service organizations offers seamless resale to your customers of world-class services. Progent invoices you directly and performs under your instructions to deliver your clients consulting and support services under your brand. In addition, Progent has a low-cost Off-hours Support Service for customers who need 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is fundamental to an effective service desk. But enterprise-grade ticketing platforms are not just costly to acquire and staff, but challenging to set up and manage. Small or niche IT service companies seldom have the required resources. Progent's Help Desk and ticketing solution offers IT service firms a practical way to keep their company branding while delivering their clients responsive desktop support backed by an advanced ticketing platform and supplemented by fast escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT support organizations leverages Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform exclusively or Progent can establish communications with your existing ticketing system. The features available with Progent's Help Desk and ticketing solution enable you to expand your support volume, the range of technical issues your business can handle, the number of {geographies you can serve, and your hours of availability.

Important features of Progent's Call Center and ticketing solution for IT service companies include:

  • Progent's remote desktop support staff delivers Level 1 end user support with 1-hour SLA to begin work during standard business hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises service in larger metro areas is offered throughout the US at extra cost.
  • You have complete control of your clients and invoicing.
  • Your customers submit service requests using your branded web portal, a toll-free phone number, or by directing an email to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional information on Progent's Call Center and ticketing program, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Firms
Progent's consulting for IT service firms allows you to act as a sole point of contact for virtually all technical expertise your customers may require. You can build your team and core in-house competencies steadily without being forced to say no to opportunities owing to a lack of in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support team, responding to your management, and bills your firm instead of your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
  • Extensive Service Reporting: Progent utilizes an advanced reporting platform to make sure all services performed are fully described. This allows support group to transfer account responsibilities to in-house personnel once you have enough people and appropriate technical skills.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and affordably take on more opportunities outside your main areas of excellence and open new territories without exposure to the risks involved with expanding your head count too quickly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive IT service firm by offering more services to more customers under your own company name.
  • Add to Your Services Portfolio: Progent can provide top-tier expertise in a wide array of technologies and can be a reliable resource for growing your IT service operations.
  • Fast Problem Escalation: With a sizable roster of senior IT experts ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest issues can be handled fast.
  • Keep Your Customers Happy: Happy customers keep coming back. By joining with Progent, you can continue delivering solutions without ever forcing clients to look for help outside the fold.
  • Remote Support Professionals: For two decades, Progent has provided remote network support ranging from Call Center services to advanced consulting. Efficient online support cuts costs while delivering fast results.
  • Major Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts hold advanced certifications including ISSAP, CISA, and GIAC. Find out more details about Progent's industry certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Milwaukee, Wisconsin Organizations
Progent's seasoned team of certified engineers can deliver Milwaukee, Wisconsin businesses a broad range of remote technical guidance and debugging expertise. Areas of expertise offered under Progent's consulting program for IT service organizations include:

Find Out More Details About Progent's Reseller Support for IT Service Organizations in Milwaukee, Wisconsin
To learn additional details about Progent's reseller program for network service organizations in Milwaukee, Wisconsin, call 1-800-993-9400 or see Contact Progent.