Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Firms in Milwaukee
ProgentProgentís consulting support for network service organizations in Milwaukee Wisconsin enables your company to provide your clients Progent's consulting expertise and Help Desk support under your company's brand as a seamless supplement to your in-house IT support group. These services can put you on the fast track to add to your revenue, flesh out your service catalog, satisfy your clients, and increase your bottom line.

Progentís nationwide roster of network experts, PC support technicians, IT administrators, and cybersecurity consultants have acted as seamless adjuncts to the IT staffs of some of the country's biggest IT support firms. Progentís range of expertise enables you to widen the scope of your IT service practice, and Progentís transparency helps you promote and preserve your branding.

Progent is an IT consulting firm with two decades of background delivering online expertise to small and middle-size companies. Progent is a Microsoft Certified Partner and has one of the biggest teams of Cisco-certified CCIE network infrastructure engineers of any independent computer support company in the world. Progent has provided online technical support and consulting to clients in every state in the country. (Refer to recommendations from Progent's clients.)

Reselling Progent's Support Services Under Your Own Brand
Progent's consulting program for network service organizations offers transparent resale to your clients of professional IT services. Progent invoices you exclusively and works under your instructions to provide your customers support services under your brand. In addition, Progent offers an affordable Off-hours Support Program for clients who require 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Providers
Ticketing is fundamental to a successful Help Desk. But modern ticketing systems are not just expensive to license and staff, but also challenging to set up and manage. Smaller IT support organizations seldom have the required budget or personnel. Progent's Help Desk and ticketing program offers IT support firms an economical way to keep their company branding while providing their customers responsive desktop support backed by a best-of-breed ticketing platform and reinforced by rapid escalation to high-level experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for Network Service Firms
Progent's Help Desk and ticketing solution for IT service organizations takes advantage of Progent's investments in highly scalable ticketing software, a remote desktop support staff, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can set up data interchange with your existing ticketing system. The standard and optional features offered with Progent's Service Desk and ticketing services allow your IT service firm to increase your support workload, the diversity of technologies your business can take on, the number of {geographies you can serve, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's remote desktop support staff provides Level 1 end user support with 1-hour service level agreement to begin work during normal work hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metro areas is available throughout the US at additional cost.
  • You retain full control of your clients and invoicing.
  • Your customers submit requests via your custom branded web portal, a toll-free phone number, or by sending a request to your specified mailbox.
  • Each end user request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more details on Progent's Service Desk and ticketing outsourcing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting for network service firms allows your support team to act as a sole point of contact for practically all IT expertise your clients may need. You can grow your team and strategic IT skills steadily without having to decline opportunities due to a lack of expertise or the absence of personnel.

Important aspects of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your internal support team, under your direction, and bills you instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in costs.
  • Detailed Documentation: Progent utilizes an advanced reporting system to make sure all services delivered are thoroughly described. This enables your IT support organization to transfer service assignments to internal personnel when you have sufficient people and relevant technical skills.
Major benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Practice: You can easily and affordably accept more jobs beyond your core areas of expertise and serve additional geographies without exposure to the risks involved with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can solidify your mind share as a comprehensive network service firm by offering more services to more clients under your own company name.
  • Flesh Out Your IT Support Catalog: Progent offers world-class support in a broad range of IT disciplines and can be a reliable resource for growing your IT service business.
  • Fast Escalation: Thanks to a large roster of senior consultants ready to help, Progent can transition quickly from Tier 1 to Tier 3 services so even the most challenging problems can be handled fast.
  • Keep Your Clients Happy: Happy clients stick. By teaming with Progent, you can continue delivering solutions without ever forcing clients to seek expertise outside the fold.
  • Online Support Experts: For 20 years, Progent has provided online IT support ranging from Help Desk services to high-level consulting. Efficient online service saves money and produces quick results.
  • Top Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, IBM, and other leading vendors. Progent's security and compliance experts have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more about Progent's certifications.
For a PDF datasheet describing Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Milwaukee, Wisconsin Organizations
Progent's seasoned roster of certified engineers can deliver Milwaukee, Wisconsin companies a wide array of remote consulting and troubleshooting services. Practice areas covered under Progent's reseller program for network service organizations include:

Learn More About Progent's Reseller Program for Network Service Firms in Milwaukee, Wisconsin
To learn additional details about Progent's reseller support for network service firms in Milwaukee, Wisconsin, call 1-800-993-9400 or visit Contact Progent.