Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for Network Service Providers in Philadelphia
ProgentProgentís consulting services for IT service firms in Philadelphia Pennsylvania enables you to offer your customers Progent's consulting expertise and Help Desk Call Center support with your company's own branding as a transparent extension of your regular network support group. These services can help you grow your revenue, close gaps in your service offerings, satisfy your clients, and improve your profits.

Progent's team of network infrastructure engineers, PC support technicians, IT admins, and cybersecurity consultants have worked as transparent adjuncts to the IT staffs of some of the worldís largest IT service firms. Progentís range of expertise enables you to add to the scope of your IT support business, and Progentís transparency lets you strengthen and preserve your company's brand.

Progent is a network support company with two decades of experience providing remote consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer support firm in the world. Progent has provided online IT support and advanced consulting to customers in every state in the U.S. (Refer to testimonials from Progent's clients.)

Using Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features transparent resale to your clients of world-class IT services. Progent bills you exclusively and works under your direction to deliver your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Service for clients who require 24x7 support.

Help Desk and Ticketing for IT Service Organizations
Ticketing is fundamental to a successful service desk. But enterprise-grade ticketing platforms are not just expensive to license and staff, but also challenging to configure and maintain. Smaller IT support firms seldom have the required financial or human resources. Progent's Help Desk and ticketing program offers IT support organizations a practical way to retain their company branding while delivering their clients responsive desktop support built around an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Help Desk and ticketing solution for IT service companies takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop services staff, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can establish data interchange with your existing ticketing system. The features offered with Progent's Call Center and ticketing solution enable you to expand your physical and virtual support workload, the diversity of technologies your company can handle, the number of {geographies you can service, and your overall availability.

Important features of Progent's Help Desk and ticketing solution for IT support firms include:

  • Progent's remote desktop service staff provides Level 1 end user help with 1-hour service level agreement to commence work during normal business hours.
  • Normal support times are from 5am to 7pm Pacific Standard Time (PST), five days a week.
  • Extended hours support is offered at extra cost.
  • Optional on-premises support in major metro areas is offered throughout the country at extra cost.
  • You have full control of your customers and billing.
  • Your customers submit requests through your custom branded web portal, an 800 phone number, or by sending a message to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and modified online until they are closed.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional details on Progent's Service Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Providers
Progent's consulting expertise for IT service firms allows you to act as a sole point of contact for virtually all IT guidance and troubleshooting your clients may require. You can build your team and core in-house competencies at your own pace without having to decline new business due to a lack of expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent works as a transparent extension of your in-house IT service team, responding to your management, and bills your firm rather than your customer.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Documentation: Progent utilizes an enterprise-class documentation platform to make sure all IT services performed are fully described. This makes it easy for you to shift service assignments to internal consultants once you have enough people and appropriate skill sets.
Top advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Business: You can quickly and affordably accept additional opportunities beyond your core areas of expertise and serve additional territories without exposure to the risks associated with increasing your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support provider by delivering more solutions to more clients using your own company name.
  • Add to Your Services Portfolio: Progent can provide world-class expertise in a broad range of technologies and can be a reliable reservoir of skills for expanding your IT service operations.
  • Rapid Escalation: With a sizable roster of high-level IT experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Make Your Customers Satisfied: Satisfied clients stick. By joining with Progent, you can continue making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Remote Support Professionals: For two decades, Progent has delivered online network support from Call Center support to advanced consulting. Efficient online support cuts costs while delivering quick results.
  • Advanced Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts have earned top certifications including ISSAP, CISM, and CRISC. Find out more details about Progent's certifications.
For a PDF datasheet about Progent's program for providing Progent's IT support expertise under your own name, download Progent's Reseller Program for IT Service Firms.

Progent's Practice Areas for Philadelphia, Pennsylvania Companies
Progent's veteran team of certified consultants offers Philadelphia, Pennsylvania organizations a broad range of remote consulting and debugging services. Practice areas offered under Progent's reseller program for IT service organizations include:

Find Out More Details About Progent's Reseller Program for IT Service Providers in Philadelphia, Pennsylvania
For additional information about Progent's reseller program for network service firms in Philadelphia, Pennsylvania, call 1-800-993-9400 or refer to Contact Progent.