Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Rockville
ProgentProgentís consulting support for IT service firms in Rockville Maryland enables your company to provide your customers Progent's consulting expertise and Help Desk Call Center support under your company's own branding as a seamless extension of your in-house IT services team. These services can help you add to your revenue, expand your service catalog, create happy customers, and increase your bottom line.

Progentís nationwide roster of network experts, desktop support specialists, network admins, and data security consultants have acted as seamless expansions to the IT staffs of some of the worldís largest IT service firms. Progentís breadth and depth of technical knowledge allows you to add to the capabilities of your IT support practice, and Progentís transparency helps you strengthen and preserve your branding.

Progent is an IT consulting company with two decades of background delivering online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network experts of any private computer support firm in the world. Progent has provided remote IT assistance and advanced consulting to clients in every state in the country. (See testimonials from Progent's clients.)

Reselling Progent's Support Services With Your Own Brand
Progent's consulting program for IT service providers offers transparent resale to your clients of professional services. Progent bills you exclusively and performs under your direction to deliver your customers consulting and support services under your branding. In addition, Progent has a low-cost Extended Hours Support Program for clients who need 24x7 support.

Help Desk Call Center and Ticketing Services for IT Service Organizations
Ticketing is the heart of an effective Help Desk. But modern ticketing systems are not only costly to license and staff, but difficult to configure and manage. Smaller IT service firms do not have the necessary resources. Progent's Call Center and ticketing program gives IT service firms an affordable way to retain their own branding while providing their customers world-class desktop support built around an advanced ticketing platform and reinforced by fast escalation to subject matter experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT support companies leverages Progent's investments in advanced ticketing software, a remote desktop services team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing platform as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features available with Progent's Call Center and ticketing services enable your IT service firm to increase your physical and virtual support volume, the diversity of technologies your firm can take on, the number of {geographies you can serve, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's online desktop service team provides Level 1 end user assistance with 1-hour SLA to commence work during normal work hours.
  • Standard service hours are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is available at extra cost.
  • Optional on-premises service in major metros is available throughout the country at extra cost.
  • You keep full control of your clients and billing.
  • Your customers submit service requests using your own branded web portal, a toll-free number, or by sending a request to your designated mailbox.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated remotely until they are closed.
  • Optional transfer of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information about Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Firms
Progent's consulting expertise for network service providers allows your support team to become a sole source for virtually all technical expertise your customers may need. You can build your staff and core in-house competencies steadily without having to turn down new business due to a gap in in-house expertise or a shortage of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent works as a transparent extension of your in-house support group, under your direction, and bills your firm instead of your client.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent utilizes an enterprise-class reporting system to make sure all IT services performed are fully described. This makes it easy for you to shift service assignments to in-house consultants when you have sufficient staff and appropriate skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and affordably accept additional opportunities beyond your main areas of expertise and open new geographies without the risks associated with increasing your head count too rapidly.
  • Re-enforce Your Brand: You can solidify your mind share as a full-spectrum network service firm by delivering more solutions to more customers under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent offers top-tier expertise in a broad array of IT disciplines and can be a dependable resource for expanding your IT support business.
  • Rapid Problem Escalation: Thanks to a sizable roster of high-level technology experts available, Progent can transition rapidly from Tier 1 to Tier 3 services so even the most challenging issues can be handled fast.
  • Keep Your Clients Satisfied: Happy customers are loyal. By teaming with Progent, you can keep making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Remote Support Experts: For 20 years, Progent has provided online IT support ranging from Call Center support to high-level consulting. Efficient remote service saves money and produces fast results.
  • Advanced Certifications: Progentís engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned top certifications including ISSAP, CISA, and GIAC. Learn more details about Progent's industry certifications.
For a printable PDF datasheet describing Progent's program for providing Progent's IT support under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Rockville, Maryland Organizations
Progent's veteran roster of certified consultants offers Rockville, Maryland companies a broad range of online consulting and debugging services. Practice areas offered under Progent's reseller program for network service firms include:

Learn More Details About Progent's Consulting Support for Network Service Firms in Rockville, Maryland
To learn additional information about Progent's reseller support for IT service firms in Rockville, Maryland, call 1-800-993-9400 or see Contact Progent.