Rockville Consultants for IT Support Organizations
Transparent Temporary Support Team Help
Progent's Consulting Expertise, Help Desk, and Ticketing Support for Network Service Firms in Rockville
Progent’s consulting services for IT service organizations in Rockville Maryland enables you to offer your clients Progent's consulting expertise and Help Desk support with your own branding as a seamless extension of your regular network support group. These services can help you grow your client base, flesh out your service offerings, create happy customers, and improve your profits.
Progent’s nationwide roster of network engineers, PC support technicians, IT administrators, and data security professionals have worked as seamless adjuncts to the support staffs of some of the world’s largest IT service businesses. Progent’s breadth and depth of expertise allows you to broaden the capabilities of your IT support business, and Progent’s transparency helps you strengthen and preserve your company's brand.
Progent is a network support firm with 20 years of experience providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and maintains one of the biggest teams of Cisco CCIE network infrastructure engineers of any private computer support firm in the world. Progent has provided remote technical assistance and consulting to clients in every state in the U.S. (Refer to recommendations from Progent's customers.)
Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service providers offers seamless resale to your customers of professional IT services. Progent bills your firm exclusively and works under your direction to provide your customers consulting and support services under your branding. In addition, Progent has a low-cost Off-hours Support Program for customers who require access to 24x7 support.
Help Desk and Ticketing Services for Network Service Providers
Ticketing systems are the enabling technology behind an effective IT Call Center. But full-featured ticketing platforms are not just costly to acquire and staff, but challenging to set up and manage. Smaller IT service providers do not have the necessary budget or personnel. Progent's Service Desk and ticketing solution offers IT support organizations an economical way to retain their company branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to subject matter experts.
Key Features of Progent's Help Desk Call Center and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing solution for IT service organizations takes advantage of Progent's investments in advanced ticketing software, a remote desktop services staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing system as a secure tenant or Progent can set up communications with your current ticketing system. The features offered with Progent's Help Desk and ticketing solution enable you to increase your physical and virtual support workload, the diversity of technical issues your firm can handle, the locations you can serve, and your hours of availability.
Key features of Progent's Help Desk and ticketing program for IT support companies include:
- Progent's remote desktop support staff provides Level 1 end user assistance with 1-hour service level agreement (SLA) to begin work during standard work hours.
- Normal service hours are 5am to 7pm Pacific Standard Time, five days per week.
- Extended support is offered at additional cost.
- Optional on-premises support in major metros is offered across the country at additional cost.
- You have full control of your clients and billing.
- Your customers submit incident reports by means of your branded web portal, an 800 number, or by directing a request to your dedicated mailbox.
- Every client request automatically becomes an open request in the ticket system.
- Tickets can be tracked and updated remotely until they are closed.
- Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
Progent's Consulting for IT Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a single source for practically all IT expertise your clients may need. You can build your team and core in-house competencies at your own pace without having to turn down opportunities owing to a gap in expertise or a shortage of bandwidth.
Important aspects of Progent's Reseller Program for Network Service Providers include:
- Transparent Support: Progent works as a seamless extension of your internal IT service group, responding to your coordination, and invoices your firm rather than your customer.
- By-the-Minute Billing: Progent charges on a per-minute basis to reign in expenses.
- Detailed Service Documentation: Progent uses an enterprise-class documentation platform to make sure all services performed are fully described. This makes it easy for your IT support organization to shift service responsibilities to in-house personnel when you have enough people and relevant skill sets.
- Safely Grow Your Service Business: You can quickly and affordably take on more opportunities beyond your main areas of excellence and serve additional geographies without exposure to the risks involved with expanding your full-time staff too quickly.
- Re-enforce Your Brand: You can improve your positioning as a full-spectrum network service firm by delivering more services to more customers under your own brand.
- Add to Your IT Support Catalog: Progent offers world-class support in a broad array of technologies and can be a reliable reservoir of skills for growing your IT service operations.
- Fast Problem Escalation: With a sizable team of high-level consultants ready to help, Progent can transition rapidly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
- Make Your Customers Satisfied: Happy clients keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to look for help outside the fold.
- Remote Support Experts: For two decades, Progent has delivered remote network support ranging from Call Center support to advanced consulting. Effective remote service cuts costs while delivering quick solutions.
- Top Industry Certifications: Progent’s IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance experts hold top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's industry certifications.
Progent's Practice Areas for Rockville, Maryland Businesses
Progent's nationwide team of certified consultants offers Rockville, Maryland companies a broad range of online technical guidance and debugging expertise. Practice areas offered under Progent's consulting program for network service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2019 Migration
- Windows Server 2016 Migration
- Windows 10 Migration
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- AD Design
- Microsoft 365 Configuration
- Microsoft Dynamics GP (Great Plains) Consulting
- Microsoft Azure, AWS, Google Cloud
- Remote Network Support
- Telecommuter Support Services
- Cisco Network Infrastructure
- Juniper Expertise
- Cisco Routers Consultants
- Security and Compliance Monitoring
- Disaster Recovery Planning
- Penetration Testing
- Firewall Integration
- Call Center Services
- Desktop Support Services
- Colocation Center Support
- System Center Operations Manager Monitoring
- System Center Configuration Manager (SCCM) Automation
- Microsoft Access Expertise
- Virtualization Management
- Hyper-V Deployment
- VMware vSphere Configuration
- Citrix XenServer Integration
- Cisco Unified CM/CallManager
- Apple Mac and iPhone Support
- BYOD Integration
- Apple iPhone Support
- Google Android Phone Management
- Ransomware Defense and Recovery
- Backup/Recovery Solutions
- Cisco IP Voice Phones and Conferencing
- Skype for Business Help
- Microsoft Teams Integration
- Wi-Fi Access Point Setup
- WiFi Site Assessments
Learn More About Progent's Consulting Support for Network Service Organizations in Rockville, Maryland To learn more details about Progent's reseller program for network service organizations in Rockville, Maryland, call 1-800-993-9400 or see Contact Progent.
An index of content::
NetApp MetroCluster and FlexPod Consult
NetApp MetroCluster Disaster Recovery Services
Progent can provide enterprise customers the services of a NetApp-certified consultant for remote or on-premises support for NetApp's complete line of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to assist you to resolve issues with NetApp SAN environments efficiently following best practices.
California Computer Network Support Company
Open Now Network Consulting New Mexico
Progent’s Technical Response Center provides nationwide remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified support engineers offer phone support and online direct computer access to troubleshoot and resolve network problems quickly and economically. The breadth of IT experience available from Progent's team of country-wide service engineers makes it possible to escalate even the most difficult problems to competent experts as needed.
Office PowerPoint for Mac Class
Mac Office Entourage Train
Progent can provide onsite education customized for people who wish to broaden their understanding of the Apple macOS and OS X operating system, Mac computers, or Mac office applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or one-on-one webinar classes for macOS and Mac OS X applications.
Top Quality Project Planning Consultants
Engineer Project Pilots
For enterprise project management support, Progent can provide the services of veteran information technology experts with years of experience in technology management, application development, and business process engineering for organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven IT managers offer project management expertise to help enterprise clients follow best practices to ensure that development or deployment projects are completed on schedule and within budget.
Consulting Ubiquiti UniFi Security Gateway
Ubiquiti UAP-AC WiFi access point Technology Professional
Ubiquiti's UniFi family of Wi-Fi network appliances includes a wide selection of Wave 2 Wi-Fi access points (APs), security gateways, and managed switches. Ubiquiti UniFi appliances running across multiple sites with any number of APs can be remotely configured and managed using Ubiquiti's free UniFi Controller software, which centralizes and streamlines setup, discovery, administration, optimization, debugging, monitoring, and analytics. Progent offers the expertise of seasoned Wi-Fi professionals who can assist you to determine the benefits of UniFi technology for your business and help you to plan, install, manage, and troubleshoot your UniFi solution.
Mac Office Excel Learning
Macintosh Training
Progent offers onsite education designed for people who wish to expand their knowledge of the Apple macOS and OS X operating system, Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one online training for Mac applications.
Dynamics GP/Great Plains Computer Consulting
Microsoft Dynamics GP Remote Technical Support
Progent’s Microsoft certified experts provide a range of consulting services for Dynamics GP/Great Plains. Microsoft Dynamics GP/Great Plains is a Microsoft financial package and corporate management tool based, like all Microsoft accounting tools, on the expandable and familiar foundation of Windows technology. Dynamics GP/Great Plains 2010, the most recent edition of Microsoft financial software in the Dynamics GP family, provides a cost-effective tool for controlling and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Dynamics GP is easy to deploy and integrate, and with its segmented approach you can purchase only the functions you currently need, with the option to expand users and enlarge capabilities when necessary. Progent’s Microsoft Dynamics GP Software consulting engineers can show you how to install, customize and manage Dynamics GP/Great Plains 2010 and also older versions of Microsoft Dynamics GP/Great Plains.
Onsite Technical Support Windows Server 2008 R2
IT Consultants Windows Server 2008 R2
Windows Server 2008 R2 features high levels of performance, security, availability, scalability, and versatility that improve output of on-site, branch office, and mobile workers. Progent's network professionals can provide cost-effective remote engineering, troubleshooting, and training services to assist your company to plan, execute, and manage Microsoft Windows Server 2008 R2 in order to add significant business value to your network.
Independent CRM Consultant Employment
Freelance ERP Consultants Contract
Progent's Experts Group provides consulting in important fields including Macintosh integration and programs; Consulting for Linux, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Line-of-business and specialized application support; CIO, management information analyst, and project management services; Special applications design and integration; Web site, eCommerce, Electronic Data Interchange, and customer portal design and deployment; SQL support and performance help; Business information consulting; and Telecom architecture consulting.
Expert Microsoft Certified Systems Management Server 2003 Support
SMS Server 2003 Migration Consulting
Microsoft Systems Management Server 2003 offers added functionality for change and configuration management of Windows-powered networks via introducing Feature Packs. Feature Packs reduce the overall operational expense of managing and configuring software products by making it simpler to install system images, control mobile computers, and operate management tools. In addition to alerting you about ways to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can help you plan and implement IT tasks involving processes that Feature Packs are intended to streamline. Progent's migration and update services can lower cost and reduce business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can help you define efficient procedures and policies to manage handheld computers and smart portable phones so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified consulting professionals can help you design a security strategy that includes policies, processes and technologies to keep your IT network protected.
CCIE Certified Cisco Virtual Private Network Technology Consulting Services
VPN IT Consulting
Progent’s Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size business integrate and support Cisco’s security and Virtual Private Network technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco Virtual Private Network products include both off-site access and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or dedicated VPN server for dial-up services. Cisco VPN solutions are easy to administer and offer the versatility to evolve with your growing business requirements. Progent’s Cisco-Premier network consultants are familiar with Cisco’s complete family of hardware and software targeted at preventing data theft, virus and worm assaults, DDoS attacks, and other security risks to your information system. Progent can show you how to integrate Cisco technology to achieve safe access, intrusion protection, and full Identity services based on Cisco ACS using RADIUS security and TACACS to create a central user access control foundation for user authentication, authorization, and tracking from an easy-to-use Web interface.
Data Center Consulting Services
Colocation Online Troubleshooting
Progent’s data center IT services are intended for businesses with hardware housed at Internet Data Centers or data center collocation hosting facilities and requiring timely on-site service at the colocation facility as well as remote help from Microsoft and Cisco Premier Certified experts. Progent offers a full array of Internet Data Centers and IDC and co-location consulting services including system topology analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and telecommunications networking, design and deployment of zero-downtime configurations, defining and implementing layered security structures, firewall configuration and support, configuring load balancing environments, and planning fault tolerant server and storage cluster systems.
Offsite Employees Endpoint Management Professionals
Work at Home Endpoint Management On-site Technical Support
Progent can help small and mid-size companies to configure unified endpoint management and monitoring platforms for administering endpoint devices used by offsite workers.
Consultancy GIAC Security and Compliance Check
Network Traffic Analysis Security Firms
GIAC was established in 1999 to validate the skill of IT security experts. GIAC accreditations are acknowledged by businesses and institutions around the world including and the United States NSA. Progent's GIAC-certified information assurance specialists offer support for any of the network security disciplines covered under GIAC accreditation including auditing network vulnerability, incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions.
Consulting for Service Firms Computer Consultant
Best Consulting Support for Network Service Providers Setup and Support
Progent's Support Program for IT Service Organizations lets you take advantage of Progent's information technology engineers while retaining your own service brand as a seamless extension of your IT consulting team.
Microsoft Exchange 2010 Upgrade Engineer
Urgent Microsoft Experts Professional Exchange Server Migration
Progent's Microsoft-certified consultants can deliver low-cost remote and on-premises support to carry out your migration to Exchange 2010, generate extensive documentation of your new email system, educate your network support team and users to get them up to speed quickly on Exchange Server 2010, and offer continuing management services and engineering support. Progent can also assist you to migrate from Microsoft Exchange Server 2010 to Exchange 2013 or Exchange Server 2016.
Specialists Email Reputation Analysis
24-Hour ProSight Email Content Filtering Policies Engineer
Progent's ProSight Email Guard uses the services and infrastructure of top data security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage. Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall.
Professional Information Risk Assessment
Network Security Inventory Professional
Progent offers two low-cost service bundles intended to enable small companies to receive a professional network security evaluation from a premier security engineer. With Progent's External Security Inventory Checkup, an engineer runs a comprehensive test of your network from beyond your firewalled perimeter to determine possible weaknesses in the security profile you expose to the outside world. With Progent's Internal Security Inventory Checkup, a security expert runs a network scan from an authorized machine inside your firewall to uncover vulnerabilities to internal assaults. Both security inventory services are configured and run from a protected external site.
Immediate Setup and Support Colocation Selection
Colocation Selection Technical Support Services
Colocation sites allow businesses to share enterprise-class data centers for hosting computer equipment that supports mission-critical applications. Progent's Microsoft and Cisco premier IT experts can assist your business with all facets of your colocation program such as choosing and migrating to a colocation facility, designing system architecture, defining required equipment, on-premises and on-line maintenance, establishing offsite system administration, and training your support staff.
Wi-Fi VoIP phone integration Support and Setup
wireless IP phone integration Professionals
Progent's Cisco Wi-Fi VoIP phone configuration and troubleshooting experts can provide remote and onsite support to help you build and maintain a Cisco wireless VoIP phone solution by delivering integration services that range from troubleshooting the set up of a wireless IP phone or access point to providing comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.
Microsoft Exchange Server Technology Consulting Services
Exchange 2010 On-site Technical Support
Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and maintaining messaging solutions for clients in the and across the U.S. Progent offers economical Microsoft Exchange Servers consulting services to make sure that your email system offers security, high uptime, easy access for off-site and wireless users, efficient administrative tools, and productive integration with telecommunications. Progent provides consulting and integration services for Microsoft Exchange 2016 Server, Exchange 2013, Microsoft Exchange 2010, Microsoft Exchange 2007 Server, Exchange 2003, and MS Exchange 2K Server. Progent can also help small or mid-size businesses to upgrade to Microsoft Exchange 2016 Server or MS Exchange 2013.
SharePoint Designer 2013 Support and Help
24x7 SharePoint 2013 eDiscovery Center On-site Support
Progent has been providing SharePoint support since the first product was released over a decade ago, and Progent has the breadth and depth of IT know-how to help businesses of all sizes to design and implement a SharePoint Server 2013 installation and create SharePoint 2013 apps that bring significant business benefit to your information network. Progent's Microsoft-certified consulting team can help your company to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier releases of SharePoint or from another collaboration environment; decide whether an in-house, Cloud-based or hybrid deployment is best suited for your organization; and select the right version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can help in specific tasks associated with your SharePoint 2013 deployment.
CISSP Certified Security Manager Consulting Services
CISSP-ISSEP Cybersecurity Consulting
Progent's CISSP-premier network security consultants can assist businesses of any size with any aspect of IT security. Progent can help create cost-effective security systems that protect a small business against modern threats or Progent can plan, deploy, and monitor a comprehensive security strategy for hybrid networks that accommodate onsite, online, and mobile clients accessing network resources distributed over multiple physical sites and public and private clouds.
Amazon Web Services integration Development Firms
Amazon Web Services hybrid cloud solutions Contract Programming Firm
Progent can provide affordable remote consulting to help businesses to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist you with every phase of Amazon AWS integration including needs analysis, preparedness assessment, system design and review, testing, deployment, administration, performance tuning, licensing management, backup/restore solutions, and security and compliance.
Remote Monitoring and Reporting Remote Technical Support
Remote Microsoft Remote Monitoring and Reporting Professional
Progent's Microsoft-certified consulting experts have over a decade of experience planning, deploying, enhancing and repairing SCOM solutions and offer organizations of all sizes expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can help your company to plan an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience required to watch over your IT resources efficiently, whether your infrastructure are on-premises, cloud-based, or a hybrid environment. Progent can also help you to install and customize System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric and Microsoft and third-party apps and services. Also, Progent can provide fast online or on-premises troubleshooting to help you to fix serious issues uncovered by System Center 2012 Operations Manager.
Microsoft Operations Manager Online Technical Support
Comprehensive Event Management Technology Consulting Services
Progent's Microsoft-certified consulting experts have over a decade of experience designing, deploying, enhancing and fixing Microsoft SCOM environments and offer organizations of any size expert remote or on-premises consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent can also assist you to import and set up Microsoft SCOM 2012 management packs according to leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or on-premises troubleshooting to help you to remediate critical issues uncovered by System Center 2012 Operations Manager.
Cisco Experts Support Outsourcing Meraki Access Point Security
Meraki MR62 Access Point Online Consulting
Progent's Meraki wireless access point experts provide remote and onsite support to assist organizations of all sizes to design, deploy, maintain, expand or debug Wi-Fi systems that include Cisco Meraki APs. Progent can assist your business to configure and manage Cisco's Meraki-based Wi-Fi networks for sites that can range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco technology such as switches, routers and ASA firewalls to build a cohesive ecosystem that provides the same connectivity, performance, security, ease of management and availability for wired and Wi-Fi clients regardless of their mobility or computing device.
Catalyst 2960 Switch Consultant
Catalyst Switch VSS Network Engineer
With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables organizations to gain all the benefits of adding smart traffic control to their networks. Cisco's switching technology allows you to deploy capabilities that make your network infrastructure highly robust to handle time-critical requirements, scalable to support growth, secure enough to protect restricted data, and designed for differentiating and controlling traffic flows to streamline network performance. Progent's Cisco certified consultants can help you select and integrate Catalyst switches that make sense for your company. In addition, Progent's certified security specialists can show you how to create a strategic protection policy and configure Cisco switches so they help support your security strategy. Cisco Catalyst switches that Progent supports include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Catalyst 6500 switches.
Video Conferencing Computer Engineer
IP phones Online Technical Support
Progent's CCIE-certified network infrastructure experts can provide advanced support services for Cisco Unified Communications Manager (CUCM) (formerly CallManager). Progent can assist you to integrate VoIP phones, create dial plans, configure SIP trunking and PSTN connections, deploy ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Consult Linux Network Monitoring, Nagios and MRTG
Linux Network Monitoring Technology Consulting
Network monitoring ordinarily involves tracking a network’s resource utilization to help uncover data traffic backups or fix hardware or software issues. Nagios and Multi Router Traffic Grapher (MRTG) are useful, free network monitoring tools that run under Linux or UNIX and can be deployed to observe mixed-platform networks where UNIX and Windows coexist. Progent's system integration consultants can help you take advantage of both these tools to tune and repair your network. Progent's Linux consulting professionals offer small companies and developers assistance with managing and servicing UNIX and Linux systems that coexist with Windows-based products.
Engineers Linux, Windows
Linux, Windows Consultancy
If your business network combines Linux technology technology with Microsoft Windows, Progent can help you to incorporate your computers into a unified environment that allows all your operating systems to run side by side for easy management, seamless dataflow, high availability, superior throughput, and strong security. Progent's Linux and MS Windows integration assistance services feature IT architecture configuration and service, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and management, remote technical help and repair, on-site technical support, and Help Desk Call Center outsourcing.
Amazon Marketplace Web Service integration Programming Firm
Development Group Amazon Marketplace Web Service development training
Amazon Marketplace Web Service is a library of APIs that allows Amazon sellers to streamline their operations by automating key sales activities including listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales processes, merchants can expand their market, reduce their cost of sales, accelerate reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service developers can collaborate with your development team and provide application programming, workflow integration, project management support, and training to help you shorten development time and costs and speed up your return on investment.
Microsoft Expert Dynamics GP System Upgrade Services
Dynamics GP System Migration Planning Technology Professional
Progent's consultants have delivered support for Microsoft Dynamics GP and Great Plains software for almost two decades and Progent has delivered system integration, customization, training, and debugging services since the product's debut. Progent offers advanced support for updating out of date Dynamics GP/Great Plains deployments. Progent can assist your business to plan, pilot, and implement a cost-effective migration from a a legacy version of GP to the latest edition of Microsoft Dynamics GP.
At Home Workers Infrastructure Online Help
Network Consultants Offsite Workforce Infrastructure
Progent can assist small and mid-size companies to design, deploy and debug the network infrastructure needed to support remote workers.
Microsoft Certified Partner Office 20160 64-bit IT Management
Microsoft Office 365 Security Troubleshooters
Progent's certified Office and Office 365 consultants can assist companies of any size to incorporate Microsoft Office desktop and Office 365 apps such as Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive solution that offers fast return on investment and enables improved business outcomes. Progent can help you to interface Microsoft Office or Office 365 applications with one another and with other core Microsoft platforms such as SharePoint, Microsoft Exchange Server and SQL Server deployed on-premises or in the cloud. Progent's consultants can also help you to fix compatibility issues between various versions of Microsoft Office and can provide customized online instruction to individual users and teams.
24-7 Access Report Integration Companies
Custom Microsoft Visual Basic Integration Companies
For custom program development, Progent can supply programming consultants to write line-of-business software in areas such as eCommerce, web site design, Microsoft Business Solutions products such as Great Plains Software accounting system, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent’s experts can use Microsoft IIS to create custom eCommerce solutions based on Microsoft ASP.NET. In addition, Progent offers expertise in a wide array of custom software development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized programming powered by any Microsoft development platform.
24-7 Windows Emulation for macOS Troubleshooting
Troubleshooting Remote Desktop Connection Client for Mac
For businesses with a mix of Apple Mac and Microsoft Windows desktops, there exist two popular alternatives for using Microsoft Windows-dependent applications on an Apple Mac: remote access to a physical Windows PC or local simulation of a Windows operating system on a computer. Microsoft's Remote Desktop Connection Client for Apple Mac enables you to connect a Mac to a remote Windows-based PC to run Microsoft Windows programs and access network resources. Virtual PC for Apple Mac emulates Windows on an Apple Mac computer so that you can run Windows software directly. Progent's Mac technology support experts can help your organization to manage these solutions for using Windows applications on your Apple Macs and can in addition help your company to assess and install other solutions for Microsoft Windows platform simulation.
Microsoft SCOM 2012 Engineer
System Center Management Packs Specialists
Progent's Microsoft-certified consulting experts have more than 10 years of background planning, implementing, optimizing and troubleshooting System Center Operations Manager environments and can provide organizations of all sizes advanced online or onsite consulting services for SCOM 2012. Progent can assist your company to design a topology for Microsoft SCOM 2012 servers that provides the responsiveness and resilience required to watch over your IT resources efficiently, whether your datacenters are onsite, cloud-based, or a hybrid solution. Progent's SCOM consultants can also help you to import and set up System Center 2012 Operations Manager management packs based on industry best practices for monitoring network infrastructure as well as Microsoft and 3rd-party apps and services. Also, Progent can provide fast online or on-premises technical support to help you to fix critical problems uncovered by System Center 2012 Operations Manager.
Professionals Office 365 Word
Word Markup Engineers
Progent's Microsoft Office Word and Office 365 Word experts can provide a broad range of affordable online support services to help your organization to manage your current Microsoft Word environment or assist you to upgrade to a current release of Microsoft Office Word. Support offered by Progent's experts include VBA programming, isolating and resolving compatibility problems between various releases of Word, interfacing Word with other Office applications like Excel and Microsoft Outlook or with third-party data sources and plug-ins,network enhancements for dependable. reliable cloud connectivity, security and compliance consulting, smart phone integration, and remote training tailored for individuals or groups.
Computer Consultant Intune and Windows 10
Intune and Android Remote Troubleshooting
Progent's Intune consultants can assist your company to assess the strategic value of utilizing Intune for administering your web-facing mobile computers including laptops, smartphones, and tablets powered by Windows, iOS, and Android. Progent's Intune consultants can help your company to define security and compliance policies, plan and deploy test systems to evaluate the appropriateness of Microsoft Intune for your environment, deploy Intune throughout your enterprise, integrate Intune with System Center Configuration Manager for unified change management, and troubleshoot your Intune solution.
Cisco ASDM Firewall Management Help and Support
Cisco ASA and VMware Technology Consulting Services
Progent’s Cisco-Certified technology consultants offer professional PIX Firewall support services encompassing architecture, implementation and support of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector threat protection, and safe access services. Extending from small, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls provide a healthy combination of security, speed and availability for business environments of all sizes. PIX firewalls are build around a hardened, purpose-built platform, PIX OS, minimizing potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including advanced application-aware firewall services, VoIP and multimedia security, site-to-site and remote-access IPsec VPN connectivity, intelligent access services, and flexible management tools. Progent’s Cisco consultants can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
XenApp Virtual Application Delivery Engineers
Virtual Application Delivery Technology Professional
Progent's Citrix-certified experts can help your business to design, deploy, administer, and troubleshoot a virtual application delivery solution based on XenApp. Progent's Cisco-certified CCIE network engineers can show you how to optimize your network infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support consultants can help your organization to manage and support an off-site datacenter that offers high uptime, enhanced security, and fast recovery.
Automated Server Inventory Professional
Network Consultants ProSight Remote Server Monitoring
ProSight LAN Watch is Progent’s server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the state of vital devices that power your network environment. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact productivity.
Cisco ASA Firepower Remote Technical Support
Cisco Firepower Configuration Specialist
Cisco's Firepower Next Generation Firewalls deliver a significant performance improvement over Cisco's popular ASA 5500-X firewalls and include unified control of advanced security capabilities like application visibility, next-generation intrusion protection (NGIPS) with intelligent prioritization of risks, advanced malware protection (AMP), DDoS mitigation, and multi-node sandboxing. Progent's Cisco CCIE firewall consultants can assist you to design and carry out a smooth upgrade to Firepower firewalls from Cisco's legacy ASA 5500-X, ASA 5500, or PIX firewalls and help you enhance Firepower firewalls with Cisco's security services to create and centrally manage network ecosystems that span branch offices, data centers, and cloud resources.
Professionals VMware NSX Private Cloud
VMware vRealize Automation vRA Consult
VMware's NSX network virtualization platform enables you to create entire networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high degree of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager allows programmatic recovery, application mobility, and transparent site migration, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, upgrades and patches and can produce reports to verify complete service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can quickly restore the complete virtualized network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help your organization to design, configure, test and maintain a disaster recovery system based on VMware SRM and VMware NSX.
