Progent's Consulting, Help Desk Call Center, and Ticketing Support for Network Service Firms in Salem
ProgentProgentís consulting support for network service organizations in Salem Oregon allows your company to provide your clients Progent's consulting and Help Desk support using your brand as a transparent augmentation of your regular IT support group. These services can put you on the fast track to add to your revenue, fill out your service offerings, satisfy your customers, and improve your profits.

Progentís nationwide roster of network infrastructure experts, PC integration and troubleshooting specialists, network administrators, and cybersecurity professionals have acted as transparent expansions to the support staffs of some of the country's largest IT support firms. Progentís range of technical knowledge enables you to broaden the capabilities of your IT service business, and Progentís transparency lets you strengthen and preserve your company's brand.

Progent is a network support company with two decades of experience providing online consulting services to small and mid-size companies. Progent is a Microsoft Certified Partner and has one of the largest teams of Cisco-certified CCIE network experts of any independent computer support firm in the world. Progent has delivered online technical support and advanced consulting to clients in every state in the country. (See recommendations from Progent's customers.)

Providing Progent's Services With Your Own Brand
Progent's consulting program for IT service organizations features seamless resale to your clients of professional IT services. Progent bills you exclusively and works under your direction to deliver your clients support services under your branding. In addition, Progent offers an affordable Off-hours Support Program for customers who require 24x7 technical support.

Help Desk Call Center and Ticketing for IT Service Organizations
Ticketing systems are the enabling technology behind a successful service desk. But modern ticketing platforms are not only expensive to license and staff, but also challenging to set up and manage. Small or niche IT service firms rarely have the required resources. Progent's Call Center and ticketing solution offers IT service organizations an affordable way to keep their company branding while providing their clients responsive desktop support services backed by an advanced ticketing platform and supplemented by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT support organizations leverages Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can use Progent's ticketing platform as a secure tenant or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing services enable you to increase your support workload, the diversity of technical issues your company can take on, the number of {geographies you can serve, and your overall availability.

Important features of Progent's Help Desk and ticketing program for IT support companies include:

  • Progent's online desktop service team provides Level 1 end user assistance with 1-hour SLA to begin work during standard business hours.
  • Standard service hours are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at extra cost.
  • Optional onsite service in larger metro areas is offered throughout the US at additional cost.
  • You have full control of your customers and invoicing.
  • Your customers enter incident reports using your branded web portal, a toll-free number, or by sending a request to your dedicated email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be monitored and modified online while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
For additional information about Progent's Help Desk and ticketing outsourcing program, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for IT Service Organizations
Progent's consulting expertise for IT service providers allows you to become a single source for virtually all IT guidance and troubleshooting your customers may need. You can grow your staff and strategic in-house competencies at your own pace without being forced to decline opportunities owing to a gap in expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent extension of your internal support team, responding to your direction, and invoices you instead of your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to reign in expenses.
  • Extensive Service Documentation: Progent uses an enterprise-class service reporting platform to make sure all services performed are fully documented. This enables your IT support organization to shift account responsibilities to in-house consultants when you have enough staff and appropriate skill sets.
Key advantages of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your Service Business: You can easily and efficiently take on more opportunities beyond your main fields of expertise and open additional geographies without exposure to the risks involved with expanding your head count too rapidly.
  • Strengthen Your Name: You can solidify your positioning as a full-spectrum IT support firm by delivering more services to more clients under your own brand.
  • Flesh Out Your IT Support Portfolio: Progent can provide top-tier support in a wide range of technologies and can be a reliable resource for growing your IT service operations.
  • Fast Problem Escalation: With a large team of top-level consultants ready to help, Progent can escalate rapidly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Keep Your Clients Happy: Satisfied clients stick. By joining with Progent, you can keep making your customers successful without ever forcing clients to look for expertise outside the fold.
  • Online Technical Support Professionals: For two decades, Progent has delivered remote network support from Help Desk services to high-level consulting. Efficient remote service saves money and produces fast solutions.
  • Advanced Certifications: Progentís engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other technology leaders. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's industry certifications.
For a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Salem, Oregon Businesses
Progent's nationwide roster of certified consultants and technical experts can provide Salem, Oregon businesses a broad array of online consulting and troubleshooting services. Practice areas covered under Progent's consulting program for IT service firms include:

Find Out More About Progent's Consulting Program for Network Service Firms in Salem, Oregon
To learn additional details about Progent's reseller support for network service organizations in Salem, Oregon, call 1-800-993-9400 or refer to Contact Progent.