Progent's Consulting Expertise, Help Desk Call Center, and Ticketing for IT Service Firms in Salem
ProgentProgentís consulting services for network service firms in Salem Oregon enables your company to offer your customers Progent's consulting expertise and Help Desk support using your own branding as a seamless supplement to your in-house network services team. This can ease the way for you to add to your client base, flesh out your service portfolio, satisfy your clients, and increase your profits.

Progentís nationwide team of network engineers, PC support specialists, network admins, and cybersecurity professionals have acted as seamless adjuncts to the support groups of some of the country's largest IT support firms. Progentís breadth and depth of expertise enables you to add to the capabilities of your IT service business, and Progentís close integration with your support team lets you promote and preserve your branding.

Progent is an IT consulting company with two decades of background providing remote consulting services to small and mid-size organizations. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure experts of any private computer support company in the world. Progent has delivered online IT support and advanced consulting to clients in every state in the country. (Refer to testimonials from Progent's customers.)

Providing Progent's Support Services With Your Branding
Progent's reseller program for IT service providers offers transparent resale to your clients of world-class IT services. Progent invoices you exclusively and works under your instructions to deliver your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Service for clients who need 24x7 support.

Help Desk and Ticketing Services for Network Service Firms
Ticketing systems are the enabling technology behind an efficient Help Desk. But full-featured ticketing systems are not just expensive to license and staff, but difficult to configure and maintain. Small or niche IT service organizations rarely have the necessary resources. Progent's Call Center and ticketing program offers IT service organizations an affordable way to retain their own branding while providing their clients world-class desktop support services backed by a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing solution for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can use Progent's ticketing system exclusively or Progent can set up data interchange with your current ticketing system. The features available with Progent's Service Desk and ticketing solution enable your IT service firm to expand your support volume, the range of technologies your firm can take on, the number of {geographies you can service, and your hours of availability.

Important features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's remote desktop service staff provides Level 1 end user support with 1-hour SLA to commence work during standard business hours.
  • Normal service hours are from 5am to 7pm Pacific Standard Time, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metro areas is available across the US at extra cost.
  • You have full control of your clients and billing.
  • Your clients submit incident reports via your branded Internet portal, a toll-free phone number, or by directing an email to your assigned email address.
  • Every client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely while they are active.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see more information about Progent's Call Center and ticketing outsourcing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Firms
Progent's consulting for network service providers allows you to act as a single point of contact for practically all technical expertise your clients may need. You can grow your team and strategic in-house competencies steadily without being forced to say no to opportunities due to a gap in in-house expertise or a shortage of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your internal IT service team, responding to your management, and invoices your firm instead of your customer.
  • By-the-Minute Billing: Progent bills by the minute to reign in expenses.
  • Detailed Reporting: Progent utilizes an enterprise-class reporting system to make sure all services performed are fully described. This allows support group to transfer account assignments to internal consultants when you have sufficient staff and relevant technical skills.
Major benefits of Progent's Reseller Program for Network Service Providers include:
  • Safely Expand Your Service Practice: You can easily and efficiently take on additional opportunities outside your core areas of expertise and serve new geographies without exposure to the risks involved with increasing your full-time staff too rapidly.
  • Strengthen Your Brand: You can improve your mind share as a full-spectrum IT support firm by offering more solutions to more customers using your own company name.
  • Flesh Out Your Services Catalog: Progent can provide top-tier support in a broad range of IT disciplines and can be a dependable reservoir of skills for growing your IT service operations.
  • Fast Escalation: With a sizable team of senior consultants available, Progent can escalate quickly from Tier 1 to Tier 3 support so even the most challenging problems get resolved fast.
  • Keep Your Customers Satisfied: Happy clients are loyal. By teaming with Progent, you can continue making your customers successful without ever requiring clients to seek expertise outside the fold.
  • Remote Technical Support Experts: For 20 years, Progent has delivered remote IT support ranging from Help Desk support to high-level consulting. Effective remote support saves money and produces fast solutions.
  • Advanced Industry Certifications: Progentís IT experts have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
For a PDF datasheet describing Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas for Salem, Oregon Organizations
Progent's veteran roster of certified consultants and technical experts offers Salem, Oregon businesses a wide array of remote consulting and debugging expertise. Practice areas offered under Progent's reseller program for IT service firms include:

Learn More About Progent's Consulting Support for Network Service Firms in Salem, Oregon
For additional details about Progent's consulting support for IT service firms in Salem, Oregon, call 1-800-993-9400 or see Contact Progent.