Progent's Consulting Expertise, Help Desk Call Center, and Ticketing Support for Network Service Organizations in Salem
ProgentProgentís consulting support for IT service organizations in Salem Oregon enables you to offer your clients Progent's consulting and Help Desk Call Center support using your company's own branding as a transparent extension of your in-house IT support group. This can help you grow your client base, expand your service offerings, create happy clients, and improve your bottom line.

Progentís nationwide team of network infrastructure engineers, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity consultants have worked as transparent supplements to the IT groups of some of the country's largest IT service businesses. Progentís range of expertise allows you to broaden the capabilities of your IT service business, and Progentís close integration with your support team helps you promote and protect your branding.

Progent is an IT support firm with two decades of background providing online consulting services to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest teams of Cisco CCIE network infrastructure experts of any independent computer services firm in the world. Progent has delivered online IT assistance and consulting to clients in every state in the U.S. (Check out recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for IT service firms features seamless resale to your customers of world-class IT services. Progent invoices your firm directly and works under your instructions to provide your customers support services under your brand. Also, Progent offers an affordable Extended Hours Support Service for customers who require 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to an efficient service desk. But modern ticketing platforms are not just costly to acquire and staff, but a hassle to configure and maintain. Small or niche IT support companies seldom have the necessary resources. Progent's Help Desk and ticketing program offers IT service firms a practical way to keep their company branding while providing their clients world-class desktop support built around a best-of-breed ticketing platform and reinforced by fast escalation to top-tier experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Firms
Progent's Call Center and ticketing program for IT service firms leverages Progent's investments in highly scalable ticketing software, an online desktop support team, and a group of geographically distributed subject matter experts (SMEs). You can utilize Progent's ticketing system as a secure tenant or Progent can set up communications with your existing ticketing platform. The standard and optional features offered with Progent's Service Desk and ticketing solution allow your IT service firm to increase your support volume, the diversity of technical issues your company can take on, the number of {geographies you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's remote desktop service group provides Level 1 end user help with 1-hour SLA to commence work during standard work hours.
  • Normal service hours are 5am to 7pm Pacific Standard Time, five days a week.
  • Extended support is available at additional cost.
  • Optional on-premises service in major metros is available across the US at additional cost.
  • You have full control of your customers and billing.
  • Your customers enter service requests by means of your branded Internet portal, an 800 number, or by directing an email to your assigned email address.
  • Each client request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and updated online until they are closed.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your SBEs.
To see additional details on Progent's Help Desk and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting for IT Service Organizations
Progent's consulting for IT service firms allows you to become a sole source for virtually all technical expertise your clients may require. You can grow your team and strategic in-house competencies steadily without being forced to decline opportunities owing to a lack of expertise or the absence of personnel.

Key features of Progent's Reseller Program for Network Service Firms include:

  • Transparent Support: Progent works as a seamless supplement to your in-house support team, responding to your direction, and bills your firm rather than your customer.
  • Granular Billing: Progent charges on a per-minute basis to reign in expenses.
  • Detailed Reporting: Progent uses an enterprise-class service reporting system to make sure all services performed are thoroughly described. This makes it easy for support group to shift account assignments to internal consultants when you have enough people and appropriate technical skills.
Top advantages of Progent's Reseller Program for IT Service Firms include:
  • Safely Expand Your Service Practice: You can easily and safely accept more opportunities outside your main fields of excellence and serve additional territories without exposure to the risks involved with expanding your head count too quickly.
  • Strengthen Your Brand: You can improve your positioning as a full-spectrum network support firm by delivering more services to more customers using your own brand.
  • Flesh Out Your IT Support Catalog: Progent can provide world-class support in a broad array of technologies and can be a dependable resource for expanding your IT support operations.
  • Fast Escalation: Thanks to a large roster of top-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues get resolved promptly.
  • Make Your Clients Happy: Happy customers keep coming back. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Technical Support Professionals: For 20 years, Progent has delivered online IT support ranging from Call Center services to high-level consulting. Efficient remote service saves money while delivering quick solutions.
  • Top Certifications: Progentís IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's security and compliance consultants have earned advanced certifications including ISSAP, CISA, and CRISC. Find out more details about Progent's industry certifications.
To read or download a PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for Network Service Providers.

Progent's Areas of Expertise for Salem, Oregon Companies
Progent's seasoned roster of certified consultants can deliver Salem, Oregon businesses a broad array of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for IT service providers include:

Learn More Details About Progent's Reseller Support for Network Service Organizations in Salem, Oregon
To learn more information about Progent's consulting support for network service organizations in Salem, Oregon, call 1-800-993-9400 or see Contact Progent.